Premier BPO

BACKGROUND

Briefly describe what your company does and your role there. 

I’m the IT manager for a computer software company

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Quick and efficient. Easy to use

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Timely manner and trustworthy. Their a great company

How many people does your company work with?

1-5

How did you find this provider?

Business Referral

Why did you choose to work with them?

• High ratings or positive reviews
• Good value for cost
• Referred to me by a trusted source

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Sales increased and better service

How does your team communicate with this service provider?

• Phone calls
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide great customer service and are reliable. They are worth every penny.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We require back office services to offer the potential of all-inclusive solution that suit needed requirements. We occasionally handle this need in-house.

What types of work can your internal staff avoid by utilizing a back office service?

15% administrative work is avoided by internal staff.

What challenge were you trying to address with the service provider?

The company's revenue soared when we partnered with Premier BPO.

SOLUTION

What was the scope of the service provider's involvement?

We are able to receive interface with custodians, vendors, IT staff, and other employees. This allows the employees to be considered a vital part of our firm.

Could you describe the service provider's pricing structure and how they billed you?

The pricing structure is not expensive, we are usually billed monthly.

How did you come to work with this service provider?

We found Premier BPO by searching for outsourcing solutions to divert that time and energy to our back-office responsibilities.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

Premier BPO is very quick to offer solutions that we assess in order to suit the needs of our clients and the requirements of our internal company.

How much time and money does this service provider save you each month?

We save roughly $500 and a couple years.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We love working with Premier BPO.

What are the service provider's strengths?

They are great at working with customers.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

It has been 10 years.

How much money do you spend annually with this service provider?

Between $200,000 and $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

They help us make our job easier and more pleasant.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid slow production and speed.

What challenge were you trying to address with the service provider?

Our goals were to ensure good and easy timing on all duties.

SOLUTION

What was the scope of the service provider's involvement?

They deliver us great services.

Could you describe the service provider's pricing structure and how they billed you?

I’m not sure about the pricing details, but they are very much worth the cost.

How did you come to work with this service provider?

A friend from work told me about them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are very helpful, and easy to use and access.

How much time and money does this service provider save you each month?

We don’t save much time. You know how that goes.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are not bad. I recommend them to anyone who needs their program.

What are the service provider's strengths?

They are easy on all aspects.

What areas can the service provider improve?

They have nothing to improve.

How long has your company been working with this service provider?

Our relationship is good and ongoing.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We don't require these services.

What types of work can your internal staff avoid by utilizing a back office service?

It's about 10%.

What challenge were you trying to address with the service provider?

This service saved time and costs.

SOLUTION

What was the scope of the service provider's involvement?

They provide daily reports.

Could you describe the service provider's pricing structure and how they billed you?

They charge an annual fee.

How did you come to work with this service provider?

I talked to industry players to decide.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They work efficiently.

How much time and money does this service provider save you each month?

I would say about $9,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There is nothing to say.

What are the service provider's strengths?

They must process accurately.

What areas can the service provider improve?

The price.

How long has your company been working with this service provider?

We've been with them for over six months.

How much money do you spend annually with this service provider?

We will spend $5,000 to $9,999 in the first year.