Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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UndisclosedUndisclosed50 - 249
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SalesGrip is a Sales Outsourcing company established in 2018. Headquartered in Edmonton, Canada, the team provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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SHJ International is a Direct Marketing company. Established in 2006, the team focuses on Direct Marketing and Search Engine Optimization. The company is in Wilmington, Delaware.
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$75,000+< $25 / hr50 - 249
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Headquartered in Winona, Mississippi, True Voice is a call center. They specialize in Call Center Services and Advertising.
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$1,000+< $25 / hrFreelancer
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Workeaze is a Bhopal, India-based social media marketing agency. They offer Social Media Marketing and Content Marketing and were founded in 2023.
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UndisclosedUndisclosed50 - 249
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NX3 Healthcare is a SEO agency launched in 2024. Their services include Search Engine Optimization and Digital Strategy.
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UndisclosedUndisclosedFreelancerJasper, GA
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BizBot Ninja is a social media marketing agency. The small Jasper, Georgia-based team focuses on Social Media Marketing and Artificial Intelligence. The company was founded in 2024.
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$10,000+< $25 / hr50 - 249
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In Saidia, Morocco, GlobaServe Morocco is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Farmington, MO
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Back Office Outsourcing company Ad Snipper is headquartered in Farmington, Missouri and Karachi, Pakistan. They focus on Back Office Outsourcing and Social Media Marketing.
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$1,000+$25 - $49 / hr50 - 249
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Pulsestrat is a Marketing Strategy company launched in 2023. Their services include Marketing Strategy and Digital Strategy.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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Undisclosed< $25 / hr50 - 249San Ramon, CA
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Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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$250,000+< $25 / hr50 - 249Sheridan, WY
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WE-PRO RCM Solutions LLC, a midsize answering service, is headquartered in Sheridan, Wyoming and Noida, India. The team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosedFreelancer
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Undetected is a Product Design company established in 2025. Based in Annandale, Virginia, the team specializes in Product Design and Packaging Design.
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$10,000+$25 - $49 / hr50 - 249
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PlanetGlobe is a custom software development company. Their team is based in Mysore, India and offers Custom Software Development and Web Development.
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UndisclosedUndisclosedFreelancer
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HappyLeaf Support is a Business Consulting company. The small Owensboro, Kentucky-based team focuses on Business Consulting and Call Center Services. The agency was launched in 2025.
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UndisclosedUndisclosedFreelancer
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Elevate Contact Solutions is a Digital Strategy company. The Cape Town, South Africa-based team specializes in Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Mount Edgecombe, South Africa
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CiQ, an answering service, was founded in 2019. They specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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HSBAH is a midsize Employer of Record (EOR) Services company. Launched in 2024, the team focuses on Employer of Record (EOR) Services and HR Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249
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Founded in 2020, Connectly Outbound is a midsize Oshkosh, Wisconsin-based call center service. Their services include Call Center Services and Email Marketing.
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$1,000+< $25 / hr50 - 249
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Virtual ConnIQ is a call center service located in Consolacion, Philippines. Established in 2022, the team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosedFreelancerDharmapuri, India
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Logeshworkspace is a data analytics company. They were established in 2025, and their services include BI & big data consulting & SI and Back Office Outsourcing.
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$1,000+< $25 / hrFreelancer
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Established in 2024, Swift VA Global is a Market Research company. The team provides Market Research and Marketing Strategy and is headquartered in East London, South Africa.
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$5,000+$25 - $49 / hr50 - 249
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ACES is a midsize answering service company. They provide Call Center Services and Back Office Outsourcing and were launched in 2020.
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$25,000+$50 - $99 / hr50 - 249Kraków, Poland
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United Solutions is an IT strategy consulting company in Kraków, Poland. They specialize in IT strategy consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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DATA GLOBAL CALL CENTER SARL, a call center company, offers Call Center Services and Back Office Outsourcing. The company is in Tetouan, Madagascar.
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UndisclosedUndisclosedFreelancer
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Tek Matr LLC is a phone answering service. The company is located in The Dalles, Oregon. Their team provides Call Center Services and Marketing Strategy.
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$1,000+< $25 / hr50 - 249
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SSG SERV Private Limited is a phone answering service. Established in 2015, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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Globexa Group is an answering service. In Tashkent, Uzbekistan, the company was established in 2025. Their services include Call Center Services and IT managed services.
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$5,000+$25 - $49 / hr50 - 249Cape Town, South Africa
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Ubuntu Outsourcing Solutions, a Recruitment Process Outsourcing company, was founded in 2024. The agency focuses on Recruitment Process Outsourcing and Back Office Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Hilliard, OH
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Fluency LLC is a call center company. Located in Hilliard, Ohio, the firm specializes in Call Center Services and Translation.
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$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
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WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Ahmedabad, India
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Back Office Outsourcing company MAS Solutions offers Back Office Outsourcing and CRM consulting and SI. They are located in Ahmedabad, India.
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UndisclosedUndisclosedFreelancer
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Back Office Outsourcing company BackOps Advantage is in Dallas, Texas. The team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Launched in 2004, 7 Kings Code is an IT managed services company. The team offers IT managed services and IT staff augmentation and is based in Coral Springs, Florida and Lahore, Pakistan.
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$75,000+Undisclosed50 - 249Jeddah, Saudi Arabia
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Logistics & Supply Chain Consulting company NOSSCO was launched in 2024. The midsize team offers Logistics & Supply Chain Consulting and Procurement Support.
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Undisclosed< $25 / hr50 - 249
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Info Connect Business Process Outsourcing is a Market Research company launched in 2022. The agency specializes in Market Research and Customer Service Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
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Vericore Services is a Back Office Outsourcing company. Founded in 2024, the company is headquartered in Houston, Texas. Their services include Back Office Outsourcing and Accounting.
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$1,000+$50 - $99 / hr50 - 249Ahmedabad, India
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AIplay Technologies is an other IT consulting and SI company. Founded in 2026, their team offers other IT consulting and SI and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249
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Launched in 2023, Infusion Business Intelligence is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hrFreelancerKingston, Jamaica
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In Kingston, Jamaica, Intellitec Recruiting Hub is an answering service company. The team offers Call Center Services and Recruiting.
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$10,000+< $25 / hr50 - 249Tijuana, Mexico
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Telephone answering service Cybercity Call Center was established in 2021. The firm offers Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249Harare, Zimbabwe
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Syncflow Solutions Private Limited is a Harare, Zimbabwe-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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Undisclosed$150 - $199 / hr50 - 249
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Offshore x is an Accounting company. In Perth, Australia, their team offers Accounting and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Headquartered in Houston, Texas, Virtual Realty Assistants is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Winnipeg, Canada
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Cantalk is a Customer Service Outsourcing company. Their small team is based in Winnipeg, Canada. Their services include Customer Service Outsourcing and Translation.
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$1,000+< $25 / hr10 - 49
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AGUS SYSTEMS is a telephone answering service. The Rawalpindi, Pakistan-based agency was founded in 2025. Their team offers Call Center Services and Sales Outsourcing.
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Undisclosed< $25 / hr2 - 9Johannesburg South, South Africa
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Lucid Remote, a Customer Service Outsourcing company, specialize in Customer Service Outsourcing and Social Media Marketing. They were founded in 2023.
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$5,000+< $25 / hr10 - 49Chennai, India
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See all 1 projectsTrue Gate Solutions is a growing outsourcing and BPO service provider focused on helping businesses streamline operations and reduce operational costs. We work with startups, eCommerce companies,
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UndisclosedUndisclosed10 - 49
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See all 1 projectsAt The Blitz Agency, we help businesses—whether enterprises, corporations, or startups—generate high-quality leads, grow revenue, and expand into global markets. Our expertise lies in crafting
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
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Launched in 2015, Service9 BPO is a Back Office Outsourcing company. Their team provides Back Office Outsourcing and Call Center Services.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
37.1/40.020/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.8/40.019.6/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.2/40.016.8/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?