Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+< $25 / hrFreelancer
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Established in 2024, Swift VA Global is a Market Research company. The team provides Market Research and Marketing Strategy and is headquartered in East London, South Africa.
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$5,000+$25 - $49 / hr50 - 249
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ACES is a midsize answering service company. They provide Call Center Services and Back Office Outsourcing and were launched in 2020.
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$25,000+$50 - $99 / hr50 - 249Kraków, Poland
Services provided
United Solutions is an IT strategy consulting company in Kraków, Poland. They specialize in IT strategy consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
DATA GLOBAL CALL CENTER SARL, a call center company, offers Call Center Services and Back Office Outsourcing. The company is in Tetouan, Madagascar.
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UndisclosedUndisclosedFreelancer
Services provided
Tek Matr LLC is a phone answering service. The company is located in The Dalles, Oregon. Their team provides Call Center Services and Marketing Strategy.
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$1,000+< $25 / hr50 - 249
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SSG SERV Private Limited is a phone answering service. Established in 2015, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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Globexa Group is an answering service. In Tashkent, Uzbekistan, the company was established in 2025. Their services include Call Center Services and IT managed services.
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$5,000+$25 - $49 / hr50 - 249Cape Town, South Africa
Services provided
Ubuntu Outsourcing Solutions, a Recruitment Process Outsourcing company, was founded in 2024. The agency focuses on Recruitment Process Outsourcing and Back Office Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Hilliard, OH
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Fluency LLC is a call center company. Located in Hilliard, Ohio, the firm specializes in Call Center Services and Translation.
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$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
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WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Ahmedabad, India
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Back Office Outsourcing company MAS Solutions offers Back Office Outsourcing and CRM consulting and SI. They are located in Ahmedabad, India.
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UndisclosedUndisclosedFreelancer
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Back Office Outsourcing company BackOps Advantage is in Dallas, Texas. The team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Launched in 2004, 7 Kings Code is an IT managed services company. The team offers IT managed services and IT staff augmentation and is based in Coral Springs, Florida and Lahore, Pakistan.
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$75,000+Undisclosed50 - 249Jeddah, Saudi Arabia
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Logistics & Supply Chain Consulting company NOSSCO was launched in 2024. The midsize team offers Logistics & Supply Chain Consulting and Procurement Support.
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Undisclosed< $25 / hr50 - 249
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Info Connect Business Process Outsourcing is a Market Research company launched in 2022. The agency specializes in Market Research and Customer Service Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
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Vericore Services is a Back Office Outsourcing company. Founded in 2024, the company is headquartered in Houston, Texas. Their services include Back Office Outsourcing and Accounting.
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$1,000+$50 - $99 / hr50 - 249Ahmedabad, India
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AIplay Technologies is an other IT consulting and SI company. Founded in 2026, their team offers other IT consulting and SI and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249
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Launched in 2023, Infusion Business Intelligence is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Winnipeg, Canada
Services provided
Cantalk is a Customer Service Outsourcing company. Their small team is based in Winnipeg, Canada. Their services include Customer Service Outsourcing and Translation.
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$1,000+< $25 / hr10 - 49
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AGUS SYSTEMS is a telephone answering service. The Rawalpindi, Pakistan-based agency was founded in 2025. Their team offers Call Center Services and Sales Outsourcing.
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Undisclosed< $25 / hr2 - 9Johannesburg South, South Africa
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Lucid Remote, a Customer Service Outsourcing company, specialize in Customer Service Outsourcing and Social Media Marketing. They were founded in 2023.
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UndisclosedUndisclosed10 - 49Portsmouth, NH
Services provided
See all 1 projectsUnion Resolute is a lead generation company that has received negative feedback for its services. Reviewers highlight disorganized onboarding and poor communication, resulting in unsatisfactory outcomes, such as only two high-quality leads over six months. A significant portion of feedback suggests the need for improved customer responsiveness and results-driven performance.
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$5,000+< $25 / hr10 - 49Chennai, India
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See all 1 projectsTrue Gate Solutions is a growing outsourcing and BPO service provider focused on helping businesses streamline operations and reduce operational costs. We work with startups, eCommerce companies,
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UndisclosedUndisclosed10 - 49
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See all 1 projectsAt The Blitz Agency, we help businesses—whether enterprises, corporations, or startups—generate high-quality leads, grow revenue, and expand into global markets. Our expertise lies in crafting
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
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Launched in 2015, Service9 BPO is a Back Office Outsourcing company. Their team provides Back Office Outsourcing and Call Center Services.
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$25,000+$50 - $99 / hr10 - 49Toronto, Canada
Services provided
WeetyChat, Inc is a Digital Strategy company. The small Toronto, Canada-based team provides Digital Strategy and Branding. The firm was launched in 2022.
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$1,000+< $25 / hr10 - 49New York, NY
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Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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$1,000+< $25 / hr10 - 49Guwahati, India
Services provided
Neeyor Technologies is a Market Research company. Launched in 2016, the team specializes in Market Research and Contract Manufacturing.
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$1,000+< $25 / hr10 - 49Parañaque, Philippines
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DCExcel BPO Services is a Back Office Outsourcing company. They are located in Parañaque, Philippines. Their team offers Back Office Outsourcing and Graphic Design.
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$5,000+$25 - $49 / hr10 - 49Ahmedabad, India
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SRS Green Technologies Pvt Ltd. Is a telephone answering service headquartered in Ahmedabad, India. Their services include Call Center Services and HR Consulting.
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$1,000+< $25 / hr10 - 49Medellín, Colombia
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Telephone answering service GAB Soluciones is in Panamá, Panama and Medellín, Colombia. Established in 2018, the team provides Call Center Services and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49Sheridan, WY
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Leads Billing LLC is a Back Office Outsourcing company. They were founded in 2020, and their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Laval, Canada
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LeadForAgents, an Advertising company, was launched in 2022. The small team focuses on Advertising and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Noida, India
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Cyberica Net Technology is a SEO company. Founded in 2022, the company focuses on Search Engine Optimization and Digital Strategy.
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$1,000+$25 - $49 / hr10 - 49Karachi, Pakistan
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Matvibe Technologies is a call center. They were established in 2019 and provide Call Center Services and Social Media Marketing.
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$1,000+< $25 / hr10 - 49
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Ponka, an AI firm, provide Artificial Intelligence and Call Center Services. They were established in 2018.
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$1,000+< $25 / hr10 - 49
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Neo Caller Biz Private Limited is a phone answering service established in 2022. Their team focuses on Call Center Services and Recruiting.
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$5,000+< $25 / hr10 - 49Sheridan, WY
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Call center Nimble acuity is in Sheridan, Wyoming. They offer Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Dhaka, Bangladesh
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Teleserv is a call center company. Launched in 2023, the firm focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
ClipTik is a Digital Strategy company in Lahore, Pakistan. They provide Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Udaipur, India
Services provided
Nexellence Recruitment Services Pvt. Ltd. Is a HR Outsourcing company. Established in 2017, their team focuses on HR Outsourcing and Recruitment Process Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49
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Kalex Management Services Pvt. Ltd. Is a website development company. Established in 2023, the company offers Web Development and E-Commerce Development.
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Undisclosed< $25 / hr10 - 49
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VirtuallyTrained is a Back Office Outsourcing company founded in 2024. The company provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Undisclosed< $25 / hr10 - 49
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SEO services firm Partners in Digital was founded in 2023. The agency focuses on Search Engine Optimization and AI Consulting.
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$1,000+$25 - $49 / hr10 - 49Delhi, India
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Founded in 2018, NexisWorx is a small Delhi, India-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
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$10,000+< $25 / hr10 - 49
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Creative Ecom Lab is a social media marketing firm established in 2024. The small team provides Social Media Marketing and Marketing Strategy.
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$1,000+< $25 / hr10 - 49
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Vendex Global is a small Accounting company located in Buffalo, New York. The team provides Accounting and Web Development.
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UndisclosedUndisclosed10 - 49
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Provox Global is a columbus, Ohio-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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RANA Solutions Corp, a web design agency, is headquartered in Davao, Philippines. They offer Web Design and Logo.
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$1,000+< $25 / hr10 - 49
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Vozaa Solutions is a Data Annotation Services company. Founded in 2024, the agency is based in Denver, Colorado. Their services include Data Annotation Services and AI Consulting.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.5/40.018.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.1/40.018.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
36.1/40.017.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
36.7/40.019.2/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
35.3/40.018.2/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?