Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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UndisclosedUndisclosed10 - 49
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Ashlex, LLC, a web development firm, is in Merrick, New York. They focus on Web Development and IT strategy consulting.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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Metapixle, an Advertising company, is based in Lahore, Pakistan. Launched in 2024, the team provides Advertising and Branding.
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$1,000+< $25 / hr10 - 49
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Best Tech Company is a Jacksonville, Florida-based website development firm. They focus on Web Development and Direct Marketing.
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$5,000+< $25 / hr10 - 49Portsmith, Australia
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Established in 2023, Remote Staffing is a small Portsmith, Australia-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
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Undisclosed< $25 / hr10 - 49St. Petersburg, FL
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SolutionsZilla is a Back Office Outsourcing company. The St. Petersburg, Florida-based firm was founded in 2024. Their team focuses on Back Office Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49Bicton Heath, England
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Klama Studio is an IT strategy consulting company launched in 2023. Their team provides IT strategy consulting and Mobile App Development.
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Undisclosed< $25 / hr10 - 49Jaipur, India
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ResourceDekho IT Services Private Limited is an IT managed services company launched in 2022. The small team offers IT managed services and DevOps Managed Services.
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$1,000+< $25 / hr10 - 49Providence, RI
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Founded in 2014, MD Admins Inc. Is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Business Consulting and is based in Providence, Rhode Island.
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Undisclosed< $25 / hr10 - 49Sialkot, Pakistan
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Roshtech is a Finance & Accounting Outsourcing (FAO) company established in 2015. Headquartered in Sialkot, Pakistan, the team specializes in Finance & Accounting Outsourcing (FAO) and Air Freight.
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$5,000+$25 - $49 / hr10 - 49
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Open Door Professionals is an answering service established in 2023. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
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Work On Slot is a Back Office Outsourcing company. The Dhaka, Bangladesh-based team offers Back Office Outsourcing and Call Center Services.
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$1,000+$300+ / hr10 - 49
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Located in Lahore, Pakistan, Tanzilite Digital Marketing Agency is a small user experience company. The team offers UX/UI Design and Content Marketing.
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$1,000+< $25 / hr10 - 49
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Invarium Business Solutions is a Chicago, Illinois-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Ikeja, Nigeria
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Recruiting company Elizabeth Maddeux Limited was founded in 2024. The team provides Recruiting and Business Consulting and is based in Ikeja, Nigeria.
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$1,000+< $25 / hr10 - 49
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Established in 2021, Allegiance Data Solutions LLC is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Riyadh, Saudi Arabia
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4leadgeen is a Sales Outsourcing company. The Riyadh, Saudi Arabia-based company was launched in 2025. Their services include Sales Outsourcing and Business Consulting.
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$1,000+$100 - $149 / hr2 - 9Vaughan, Canada
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PW Business Support Services is a Vaughan, Canada-based Email Marketing company. Their services include Email Marketing and Business Consulting.
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$1,000+Undisclosed2 - 9Delhi, India
Services provided
PromptShift is an AI Agents company. They were founded in 2025 and offer AI Agents and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Kolkata, India
Services provided
Callforce Global Technology is a small Back Office Outsourcing company launched in 2017. Their team specializes in Back Office Outsourcing and Transcription.
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$50,000+< $25 / hr10 - 49Melbourne, Australia
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Arkis is an other IT consulting and SI company. They were launched in 2012 and specialize in other IT consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Houston, TX
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TelemedRN, a small Back Office Outsourcing company, is headquartered in Houston, Texas. The team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Rocket Consulting is a branding agency. The firm is headquartered in Dover, Delaware. Their services include Branding and Call Center Services.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
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Based in Dhaka, Bangladesh, Lucid Business Solutions is a call center. The team provides Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr10 - 49
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Business Consulting company SR Tradelink was established in 2020. The team provides Business Consulting and Procurement Support and is based in Indore, India.
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$5,000+< $25 / hr10 - 49
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Call center service Outsource Oasis provides Call Center Services and Customer Service Outsourcing. They are headquartered in St.Catherine, Jamaica.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
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Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.
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$1,000+< $25 / hr10 - 49
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Converged Solutions UK, a phone answering service, provide Call Center Services and Customer Service Outsourcing. They were founded in 2013.
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$1,000+< $25 / hr10 - 49
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Launched in 2024, Talkgens is a phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Kapiraj Industries, a Manufacturing Consulting company, was founded in 2015. The firm provides Manufacturing Consulting and Logistics & Supply Chain Consulting.
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$1,000+< $25 / hr10 - 49Medley, FL
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Kavica Group SAS is a call center service. The Medley, Florida-based agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Surajpura, India
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Back Office Outsourcing company Catalyst Outsource Private Limited was launched in 2025. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49
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WSEvolves, a CRM consulting and SI company, was established in 2022. The team focuses on CRM consulting and SI and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49
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Founded in 2026, Ajentra is a Sales Outsourcing company. Their services include Sales Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
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Launched in 2025, Syncura Healthcare Solutions Pvt. Ltd. Is a Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
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Prime Virtualistic is a Back Office Outsourcing company. Established in 2025, the team provides Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
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ScaleWise VA, a small Back Office Outsourcing company, is based in Islamabad, Pakistan. The team focuses on Back Office Outsourcing and E-Commerce Development.
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$10,000+< $25 / hr10 - 49
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CSR's Financial Solutions Pvt Ltd is a Back Office Outsourcing company. Based in Bengaluru, India, the team focuses on Back Office Outsourcing and Call Center Services.
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$5,000+Undisclosed10 - 49
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Established in 2025, SCA Language Solutions is a Language Interpretation company. The agency provides Language Interpretation and Call Center Services.
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Undisclosed$25 - $49 / hr10 - 49
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Back Office Outsourcing company Data Matrics Solutions is in Udaipur, India. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed10 - 49
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CALLSTONES LLP is an Islamabad, Pakistan-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49Point Cook, Australia
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Launched in 2020, Cloudesk Offshore Staffing is a Back Office Outsourcing company. The small team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Virtual Connect Lab Tech is a SEO company headquartered in Dehradun, India. They provide Search Engine Optimization and Back Office Outsourcing and were founded in 2025.
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$1,000+$25 - $49 / hr10 - 49
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One nova solutions is a Robotics Process Automation company. The Pimpri-Chinchwad, India-based team provides Robotics Process Automation and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
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Nixxie Solutions is a Back Office Outsourcing company. They are located in London, England and have small team of experts. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Dallas, TX
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SkyFreight Squad, a Back Office Outsourcing company, is in Dallas, Texas. They provide Back Office Outsourcing and Logistics & Supply Chain Consulting and were launched in 2024.
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$1,000+< $25 / hr10 - 49
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My Virtual Staffings, LLC is a Business Consulting company. The agency is based in Albuquerque, New Mexico. Their team provides Business Consulting and Accounting.
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UndisclosedUndisclosed10 - 49Johannesburg, South Africa
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AI Agents company IAMX was founded in 2026. The agency offers AI Agents and Artificial Intelligence, and is small.
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UndisclosedUndisclosed10 - 49
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Diatax Corporation diaphragms Manufacturer, a Fractional CFO Services company, is headquartered in sonipat, India. They focus on Fractional CFO Services and Business Continuity Management.
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Undisclosed$50 - $99 / hrFreelancerAthens, GA
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Established in 2020, The Golden Solution LLC is a small Athens, Georgia-based social media marketing agency. Their team focuses on Social Media Marketing and Event Marketing.
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$10,000+$25 - $49 / hrFreelancerLos Angeles, CA
Services provided
Established in 2024, ChamConnect is a small Los Angeles, California-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
37.1/40.020/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.8/40.019.6/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.2/40.016.8/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?