Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
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UndisclosedUndisclosed50 - 249Mumbai, India
Services provided
Iy Enterprise is a Business Consulting company. The company is located in Mumbai, India. Their team focuses on Business Consulting and Translation.
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$1,000+$50 - $99 / hr50 - 249Houston, TX
Services provided
Capline Healthcare Management, a Customer Service Outsourcing company, was founded in 2016. They offers Customer Service Outsourcing and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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$1,000+$25 - $49 / hr50 - 249Dallas, TX
Services provided
Amalga Group is a midsize Customer Service Outsourcing company founded in 2021. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249București, Romania
Services provided
World Performance Group Srl is a call center company. They were established in 2012 and provide Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Pinole, CA
Services provided
California House Cleanings is an Other Marketing company in Pinole, California. They provide Other Marketing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Baldwin, MD
Services provided
Pro Pool Fence is a small Baldwin, Maryland-based Business Consulting company. Their services include Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Schaumburg, IL
Services provided
Customer Service Outsourcing company Trinite Consulting Group LLC is in Schaumburg, Illinois and Princeton, New Jersey. They provide Customer Service Outsourcing and Staffing.
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$1,000+< $25 / hr10 - 49Gjilan, Kosovo
Services provided
SD IT Services, a Customer Service Outsourcing company, is located in Gjilan, Kosovo and Pristina, Kosovo. Founded in 2022, the team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
Corporate Relocation company Shivraj Heavy Engineering Pvt. Ltd Pune was established in 2007. Headquartered in Pune, India, the team focuses on Corporate Relocation and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Muntinlupa, Philippines
Services provided
Strategic Networks Inc. Is a midsize IT managed services company. Established in 2001, the team provides IT managed services and IT staff augmentation.
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Undisclosed< $25 / hr10 - 49T'bilisi, Georgia
Services provided
InexCONTACT is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and are headquartered in T'bilisi, Georgia.
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$1,000+< $25 / hr10 - 49Orlando, FL
Services provided
Synergy BPO is a Customer Service Outsourcing company. Located in Orlando, Florida, their small team offers Customer Service Outsourcing and Back Office Outsourcing. The company was founded in 2020.
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Undisclosed< $25 / hr10 - 49
Services provided
Impetus Solutions Limited is a St Elizabeth, Jamaica-based phone answering service. Launched in 2022, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Founded in 2020, Gain Bargain Support is a call center. The small team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
Dispatch Lane is a telephone answering service. Launched in 2020, the firm specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Falconre Technohealth Business Solutions, a Customer Service Outsourcing company, was founded in 2020. The agency specializes in Customer Service Outsourcing and Call Center Services, and is small.
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Undisclosed< $25 / hr10 - 49
Services provided
Smak d.o.o. Sarajevo is a small Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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$1,000+< $25 / hr10 - 49
Services provided
Golden Bridge Callcenter, a Customer Service Outsourcing company, is headquartered in Paramaribo, Suriname. They provide Customer Service Outsourcing and Call Center Services and were founded in
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$50,000+< $25 / hr10 - 49
Services provided
Amin Migration is a small Customer Service Outsourcing company in Ahmedabad, India. Their services include Customer Service Outsourcing and Corporate Relocation.
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$1,000+< $25 / hr10 - 49
Services provided
Agile Tribe Private Limited is an answering service. Founded in 2023, their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Founded in 2022, Mathands is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
Customer Service Outsourcing company VOOXIO was founded in 2022. The team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Customer Service Outsourcing company CGT IMPORT EXPORT (PTY) LTD was established in 2015. In Kempton Park, South Africa, the team specializes in Customer Service Outsourcing and Direct Marketing.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
AIDEC BPO Services is a Customer Service Outsourcing company. The agency is headquartered in Accra, Ghana. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Located in Lahore, Pakistan, Selloserve is a Sales Outsourcing company. The team provides Sales Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Dar-el-Beida, Morocco
Services provided
Amana Connect is a small Customer Service Outsourcing company located in Dar-el-Beida, Morocco. Their services include Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49Pune, India
Services provided
Sharviom, a Customer Service Outsourcing company, was established in 2026. The team offers Customer Service Outsourcing and Call Center Services and is based in Pune, India and Nagpur, India.
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UndisclosedUndisclosed50 - 249Beaverton, OR
Services provided
InflowCX is an IT managed services company. They are in Beaverton, Oregon, and their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Lowestoft , England
Services provided
Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr2 - 9Ahmedabad, India
Services provided
In Ahmedabad, India, Samsolutionpoint is a SEO company. They focus on Search Engine Optimization and Direct Marketing.
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UndisclosedUndisclosed50 - 249
Services provided
FirstComm, an unified communications consulting & SI company, offers unified communications consulting & SI and IT managed services. The firm is in Fairlawn, Ohio.
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$10,000+$25 - $49 / hr50 - 249Sugar Land, TX
Services provided
QuickBooks Integration, a midsize branding company, is located in Sugar Land, Texas. Their services include Branding and Web Development.
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UndisclosedUndisclosed2 - 9Sahibzada Ajit Singh Nagar, India
Services provided
Sneha IT Solution - Laptop repair company is an other IT consulting and SI company. Established in 2002, their team specializes in other IT consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Jersey City, NJ
Services provided
In Jersey City, New Jersey, Pro Level Support, LLC is a Customer Service Outsourcing company. Founded in 2024, the team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9
Services provided
Newren Solution is a Customer Service Outsourcing company headquartered in West Park, Florida. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$5,000+< $25 / hr2 - 9
Services provided
Nylux Ascend, a call center company, is based in harare, Zimbabwe. They focus on Call Center Services and Back Office Outsourcing and were launched in 2025.
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$5,000+< $25 / hr2 - 9
Services provided
Santo Tech Service is an answering service company established in 2025. The firm provides Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Deventer, Netherlands
Services provided
Codifire, a midsize IT staff augmentation company, is located in Deventer, Netherlands and Uzhhorod, Ukraine. The team provides IT staff augmentation and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Dumaguete, Philippines
Services provided
Sophi Outsourcing is a call center. The team focuses on Call Center Services and Back Office Outsourcing and is based in Dumaguete, Philippines and Cebu City, Philippines.
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$1,000+< $25 / hr250 - 999Palm Beach Gardens, FL
Services provided
VirtuallyinCredible is a Palm Beach Gardens, Florida-based Staffing company. Their services include Staffing and Business Consulting.
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UndisclosedUndisclosed1,000 - 9,999Chennai, India
Services provided
Quintessence Business Solution and Services is a Coppell, Texas-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were launched in
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UndisclosedUndisclosed50 - 249Duluth, GA
Services provided
In Duluth, Georgia, Leadsprospex is a midsize Business Consulting company. The team specializes in Business Consulting and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Glen Burnie, MD
Services provided
Telerep is a Glen Burnie, Maryland-based answering service company. They provide Call Center Services and Customer Service Outsourcing and were established in 1976.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
Services provided
Global Services BPO is a Las Vegas, Nevada-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Roslin, Scotland
Services provided
Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Chennai, India
Services provided
Established in 2021, MEG WORLD TECHNOLOGIES is a Back Office Outsourcing company. Their team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Visakhapatnam, India
Services provided
MRM RCM solutions is a small Customer Service Outsourcing company. Launched in 2025, the team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Karachi, Pakistan
Services provided
Round Clock Support is a Customer Service Outsourcing company. Their team is located in Karachi, Pakistan and provides Customer Service Outsourcing and Application Management & Support.
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Undisclosed$25 - $49 / hr2 - 9Addis Ababa, Ethiopia
Services provided
Flownexs is a Customer Service Outsourcing company. Headquartered in Orpington, England and Addis Ababa, Ethiopia, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
IT strategy consulting company CSoft Europe is headquartered in Sofia, Bulgaria. The team focuses on IT strategy consulting and IT staff augmentation.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
34.9/40.017.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?