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VOOXIO L.L.C is a nearshore Business Process Outsourcing (BPO) provider based in Pristina, Kosovo, specializing in customer service solutions for the DACH market. Founded in 2022, VOXIO delivers flexible and scalable outsourcing models with native-level German-speaking agents, ensuring high-quality support at competitive costs.
With a focus on customer experience, compliance, and transparency, VOXIO enables companies to reduce costs by up to 40% while maintaining the same level of service excellence. Our services include inbound and outbound calls, technical support, and survey management – tailored to fit each client’s needs.
VOOXIO’s mission is to be a trusted partner for companies seeking reliable, GDPR-compliant outsourcing solutions. By combining flexibility, cost efficiency, and strong cultural alignment with the German market, we empower our clients to scale faster and deliver outstanding customer experiences.
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Min project size
$5,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
Prishtina, Kosovo
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Year founded
Founded 2022
1 Locations
- Prishtina , Kosovo
Service Lines
- Market Research
- 10%
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Market Research Focus
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- Market Research Interviews
- 35%
- Market Research Surveys
- 35%
- Observational Research
- 20%
- Customer Loyalty Market Research
- 10%
- Outbound Services
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- Sales Outsourcing
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Industries
- Telecommunications
- 30%
- eCommerce
- 30%
- Energy & natural resources
- 10%
- Hospitality & leisure
- 10%
- Insurance
- 10%
- Medical
- 10%
Clients
- Midmarket ($10M - $1B)
- 75%
- Small Business (<$10M)
- 25%
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Our Story
At Vooxio, we believe customer service should be both personal and efficient. Founded with the mission to bridge DACH companies with high-quality German-speaking teams in Kosovo, we help businesses scale their support, sales, and back-office processes. Our story is about flexibility, transparency, and delivering measurable results while saving costs, all with a human touch!
Meet the Team
Aulon BerbatovciCo-Founder & CEO
Locations (1)
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