Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed50 - 249
Services provided
Established in 2005, trantus is a midsize Mexico City, Mexico-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
Dga global is a midsize Gurgaon, India-based Business Consulting company. Their services include Business Consulting and Finance & Accounting Outsourcing (FAO).
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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$25,000+$50 - $99 / hr50 - 249
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IT managed services company Outsource Tel was launched in 2013. The agency specializes in IT managed services and Custom Software Development, and is midsize.
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$25,000+< $25 / hr50 - 249
Services provided
BIN - BPO IN Nepal is a video production company. The team is located in Kathmandu, Nepal, and their services include Video Production and Web Development.
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$1,000+< $25 / hr50 - 249
Services provided
India BPO Services (Arrow Computers) is a midsize answering service company located in Ahmedabad, India. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
NANJING HENTOR INFORMATION TECHNOLOGY CO.,LTD. Is a midsize Business Consulting company. They focus on Business Consulting and Back Office Outsourcing and were established in 2012.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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UndisclosedUndisclosed50 - 249
Services provided
New York Central Air Conditioning, a Business Valuation Services company, was founded in 2010. The company specializes in Business Valuation Services and Commercial Development.
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$5,000+< $25 / hr50 - 249
Services provided
Founded in 2024, Mister call is a midsize Antananarivo, Madagascar-based call center. Their team focuses on Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr50 - 249Pasig, Philippines
Services provided
Business Consulting company CS Proz Inc. Provides Business Consulting and Call Center Services. They were launched in 2020.
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UndisclosedUndisclosed50 - 249Cairo, Egypt
Services provided
Ready Business Hub (RBH), a Business Consulting company, was launched in 2022. The company focuses on Business Consulting and Call Center Services, and is midsize.
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$1,000+Undisclosed50 - 249Zhytomyr, Ukraine
Services provided
Lets call is a Conversion Optimization company. They were launched in 2020, and their services include Conversion Optimization and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249Islamabad, Pakistan
Services provided
Lead Incorporation, a midsize call center service, is located in Islamabad, Pakistan. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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Altiam CX is a Davie, Florida-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
Elite VA Girls LLC is a social media marketing firm in St. Petersburg, Florida. They specialize in Social Media Marketing and Back Office Outsourcing and were established in 2019.
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$1,000+< $25 / hr50 - 249
Services provided
Business Consulting company Outsource India Data Entry is based in Denver, Colorado. They focus on Business Consulting and Back Office Outsourcing and were established in 2013.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
Launched in 2013, 浙江衍生信息技术有限公司 is a large call center company. Their team specializes in Call Center Services and Customer Service Outsourcing.
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$250,000+< $25 / hr50 - 249Skopje, North Macedonia
Services provided
KA Partners is a telephone answering service launched in 2025. The midsize team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Founded in 2019, Creddos is a small Nashik, India-based custom software development company. Their team offers Custom Software Development and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249New York, NY
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Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
PCG Media Group is a print design company. Their team is in Dublin, Ireland and Stevenage, England. The firm specializes in Print Design and Direct Marketing.
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$5,000+Undisclosed10 - 49Sydney, Australia
Services provided
IT staff augmentation company Operacy Staffing was launched in 2019. The team focuses on IT staff augmentation and Back Office Outsourcing and is in Sydney, Australia.
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$1,000+< $25 / hr10 - 49Bitola, North Macedonia
Services provided
Jupiter BPO, a phone answering service, was founded in 2021. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Datareflects is a small Back Office Outsourcing company in Chennai, India. The team focuses on Back Office Outsourcing and Market Research.
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$1,000+$100 - $149 / hr10 - 49Warszawa, Poland
Services provided
Established in 2005, Advisory Box is a Business Consulting company. The small team focuses on Business Consulting and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999East Windsor, NJ
Services provided
QWay Healthcare is a Back Office Outsourcing company. Their team is located in East Windsor, New Jersey. The company offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Sterling, IL
Services provided
Logan IT INC is a midsize Back Office Outsourcing company. They offer Back Office Outsourcing and Graphic Design and were launched in 2015.
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UndisclosedUndisclosedFreelancerMorris Plains, NJ
Services provided
Business Consulting company Alldigi Tech was founded in 2005. Located in Morris Plains, New Jersey, the team offers Business Consulting and Finance & Accounting Outsourcing (FAO).
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Undisclosed$25 - $49 / hr2 - 9Cedar Falls, IA
Services provided
Small Back Office Outsourcing company Cascade Virtual, is based in Cedar Falls, Iowa. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
ISN Global Solutions Pvt. Ltd. Is a midsize Back Office Outsourcing company founded in 2001. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Mumbai, India
Services provided
I2c World Inc. Is a Back Office Outsourcing company. They were established in 2001, and their services include Back Office Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Victoriaville, Canada
Services provided
Telephone answering service Prospecto — Agence de Télémarketing B2B is in Victoriaville, Canada. The team provides Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49Barranquilla, Colombia
Services provided
G2A CONSULTING GROUP SAS, a call center, offer Call Center Services and Sales Outsourcing. They were founded in 2018.
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$1,000+< $25 / hr2 - 9ismailia, Egypt
Services provided
Mo-Accounting Services, an Accounting company, is located in ismailia, Egypt. Founded in 2000, the team offers Accounting and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
Services provided
Supportable is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Sales Outsourcing and is in Bakı, Azerbaijan.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Bedroom Curtains is a small Interior Design company located in Dubai, United Arab Emirates and Dubai, United Arab Emirates. Their services include Interior Design and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Lumikha Teams, a social media marketing agency, was established in 2006. Located in Dumaguete City, Philippines, the team specializes in Social Media Marketing and Graphic Design.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Zulu Impact is a social media marketing firm. Headquartered in Lahore, Pakistan, the agency focuses on Social Media Marketing and Search Engine Optimization.
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$5,000+$50 - $99 / hr10 - 49
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Established in 2012, Omeron Technologies SRL is a small custom software development company. Their team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Anaheim, CA
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Advertising company CrosLinks specializes in Advertising and Conversion Optimization. They are in Anaheim, California.
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Undisclosed< $25 / hr10 - 49
Services provided
IPI Solutions, an answering service, is located in Brașov, Romania. Founded in 2020, the team provides Call Center Services and Content Moderation Services.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
Homex Virtual Agency is an Email Marketing company. They offer Email Marketing and Call Center Services and were founded in 2019. The agency is located in Prishtina, Kosovo.
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
Small branding company Pixel Movers, is headquartered in Lahore, Pakistan and Dubai, United Arab Emirates. The team specializes in Branding and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49Willemstad, Curaçao
Services provided
Caribglobal Data Services B.V. Is a Business Consulting company. They provide Business Consulting and Call Center Services and were established in 1999. The agency is based in Willemstad, Curaçao.
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$5,000+< $25 / hr10 - 49New York, NY
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Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
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TIMES BPO, a Market Research company, was established in 2011. The team provides Market Research and Call Center Services and is headquartered in New Delhi, India.
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$1,000+< $25 / hr10 - 49
Services provided
Assists Up is a web design agency. Founded in 2020, the team focuses on Web Design and Graphic Design.
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$1,000+$50 - $99 / hr10 - 49Norte, Colombia
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GPS Talent is an IT strategy consulting company. Based in Norte, Colombia, the company was founded in 1995. Their team specializes in IT strategy consulting and IT managed services.
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$1,000+$50 - $99 / hr10 - 49Kolkata, India
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See all 2 projectsTeleMatrix Global specializes in e-commerce website development, social media marketing, and SEO services. Reviews highlight their effective project management, timely delivery, and ability to enhance online presence and sales. Clients appreciate their passion and commitment, noting a good value for cost and no significant areas for improvement.
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$1,000+$25 - $49 / hr10 - 49
Services provided
MCA Leads Gateway is a phone answering service. Their team is based in New York, New York. The company focuses on Call Center Services and Sales Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?