Top Customer Support Outsourcing Companies
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.
-
Undisclosed< $25 / hr10 - 49
Services provided
PrajTech, an IT managed services company, was established in 2012. The team specializes in IT managed services and Cybersecurity and is located in Pune, India.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Syspro BPO Inc is a small Paranaque , Philippines-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
-
$1,000+$25 - $49 / hr10 - 49Pantoja, Dominican Republic
Services provided
Founded in 2010, Xonnextions is a call center. Their services include Call Center Services and Back Office Outsourcing.
Read more -
Undisclosed< $25 / hr10 - 49Harare, Zimbabwe
Services provided
Unified communications consulting & SI company Tyflex Investments provides unified communications consulting & SI and Call Center Services. They are headquartered in Harare, Zimbabwe.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
Ashlex, LLC, a web development firm, is in Merrick, New York. They focus on Web Development and IT strategy consulting.
Read more -
$5,000+$25 - $49 / hr10 - 49
Services provided
Custom software development firm NaqviX was launched in 2024. The agency offers Custom Software Development and Web Development.
Read more -
$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
Metapixle, an Advertising company, is based in Lahore, Pakistan. Launched in 2024, the team provides Advertising and Branding.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Best Tech Company is a Jacksonville, Florida-based website development firm. They focus on Web Development and Direct Marketing.
Read more -
$5,000+< $25 / hr10 - 49Portsmith, Australia
Services provided
Established in 2023, Remote Staffing is a small Portsmith, Australia-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
Read more -
Undisclosed< $25 / hr10 - 49St. Petersburg, FL
Services provided
SolutionsZilla is a Back Office Outsourcing company. The St. Petersburg, Florida-based firm was founded in 2024. Their team focuses on Back Office Outsourcing and Call Center Services.
Read more -
$1,000+$100 - $149 / hr2 - 9Vaughan, Canada
Services provided
PW Business Support Services is a Vaughan, Canada-based Email Marketing company. Their services include Email Marketing and Business Consulting.
Read more -
$1,000+Undisclosed2 - 9Delhi, India
Services provided
PromptShift is an AI Agents company. They were founded in 2025 and offer AI Agents and Artificial Intelligence.
Read more -
$1,000+< $25 / hr10 - 49Casper, WY
Services provided
See all 1 projectsGlobal Tech Billing LLC specializes in back-office outsourcing, including settlements, regulatory compliance, accounting, and IT services. Reviews highlight the company's ability to enhance productivity and efficiency, providing expert insights and a competitive edge. Their project management approach is inclusive and respectful, effectively meeting timelines and understanding client needs, which left clients highly satisfied with their services.
-
$1,000+< $25 / hr10 - 49Kolkata, India
Services provided
Callforce Global Technology is a small Back Office Outsourcing company launched in 2017. Their team specializes in Back Office Outsourcing and Transcription.
Read more -
$50,000+< $25 / hr10 - 49Melbourne, Australia
Services provided
Arkis is an other IT consulting and SI company. They were launched in 2012 and specialize in other IT consulting and SI and Business Consulting.
Read more -
UndisclosedUndisclosed10 - 49Houston, TX
Services provided
TelemedRN, a small Back Office Outsourcing company, is headquartered in Houston, Texas. The team offers Back Office Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Rocket Consulting is a branding agency. The firm is headquartered in Dover, Delaware. Their services include Branding and Call Center Services.
Read more -
$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Based in Dhaka, Bangladesh, Lucid Business Solutions is a call center. The team provides Call Center Services and Back Office Outsourcing.
Read more -
$5,000+$25 - $49 / hr10 - 49
Services provided
Business Consulting company SR Tradelink was established in 2020. The team provides Business Consulting and Procurement Support and is based in Indore, India.
Read more -
$5,000+< $25 / hr10 - 49
Services provided
Call center service Outsource Oasis provides Call Center Services and Customer Service Outsourcing. They are headquartered in St.Catherine, Jamaica.
Read more -
$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Converged Solutions UK, a phone answering service, provide Call Center Services and Customer Service Outsourcing. They were founded in 2013.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Launched in 2024, Talkgens is a phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Kapiraj Industries, a Manufacturing Consulting company, was founded in 2015. The firm provides Manufacturing Consulting and Logistics & Supply Chain Consulting.
Read more -
$1,000+< $25 / hr10 - 49Medley, FL
Services provided
Kavica Group SAS is a call center service. The Medley, Florida-based agency focuses on Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+$25 - $49 / hr10 - 49Surajpura, India
Services provided
Back Office Outsourcing company Catalyst Outsource Private Limited was launched in 2025. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+$25 - $49 / hr10 - 49
Services provided
WSEvolves, a CRM consulting and SI company, was established in 2022. The team focuses on CRM consulting and SI and Customer Service Outsourcing.
Read more -
$5,000+$25 - $49 / hr10 - 49
Services provided
Founded in 2026, Ajentra is a Sales Outsourcing company. Their services include Sales Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Launched in 2025, Syncura Healthcare Solutions Pvt. Ltd. Is a Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Prime Virtualistic is a Back Office Outsourcing company. Established in 2025, the team provides Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$10,000+< $25 / hr10 - 49
Services provided
CSR's Financial Solutions Pvt Ltd is a Back Office Outsourcing company. Based in Bengaluru, India, the team focuses on Back Office Outsourcing and Call Center Services.
Read more -
$1,000+$25 - $49 / hr10 - 49
Services provided
Event Marketing company escortservice2111 was established in 2001. The firm focuses on Event Marketing and Other Marketing.
Read more -
Undisclosed$50 - $99 / hrFreelancerAthens, GA
Services provided
Established in 2020, The Golden Solution LLC is a small Athens, Georgia-based social media marketing agency. Their team focuses on Social Media Marketing and Event Marketing.
Read more -
$10,000+$25 - $49 / hrFreelancerLos Angeles, CA
Services provided
Established in 2024, ChamConnect is a small Los Angeles, California-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
Read more -
Undisclosed$100 - $149 / hrFreelancer
Services provided
Happy Desk is a Back Office Outsourcing company in Worcester, England. The team provides Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr250 - 999
Services provided
ADS Global, a midsize answering service, is located in Montego Bay, Jamaica. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Ciudad de México, Mexico
Services provided
Customer Service Outsourcing company Carvajal TyS MX was launched in 1904. The firm provides Customer Service Outsourcing and BI & big data consulting & SI.
Read more -
UndisclosedUndisclosed50 - 249Brooklyn, NY
Services provided
Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsWeb Of Picasso provides virtual assistant services, specializing in paid advertisements, particularly for Facebook. The reviews highlight their budget-friendly rates, exceptional support, and effective project management, resulting in increased website traffic, higher conversion rates, and enhanced brand visibility. Clients appreciate the knowledgeable staff and genuine care, although occasional communication issues were noted as minor.
-
UndisclosedUndisclosedFreelancerNoida, India
Services provided
Founded in 2022, Digital Boosts is a small Noida, India-based social media marketing agency. Their services include Social Media Marketing and Email Marketing.
Read more -
$1,000+< $25 / hr10 - 49Salterforth, England
Services provided
Located in Salterforth, England, North Star Direct is a small Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+$25 - $49 / hr10 - 49Troy, MI
Services provided
Headquartered in Troy, Michigan, Advanced Customer Services is a Customer Service Outsourcing company. Founded in 1982, the team specializes in Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Services provided
Phone answering service and Customer Service Outsourcing company Echo was founded in 2001. The company offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Zürich, Switzerland
Services provided
Tip Tel Services is a call center service and Customer Service Outsourcing company founded in 1996. The team provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Chelmsford, MA
Services provided
MetroMedical Answering Services is a phone answering service and Customer Service Outsourcing company. Their team provides Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Moncton, Canada
Services provided
HealthConnect Inc. Is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Back Office Outsourcing and are headquartered in Moncton, Canada.
Read more -
UndisclosedUndisclosed10 - 49Worcester, MA
Services provided
Founded in 2016, Covenir is a Back Office Outsourcing and Customer Service Outsourcing company. The small team focuses on Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49København, Denmark
Services provided
CityCallCenter ApS is a phone answering service and Customer Service Outsourcing company in København, Denmark. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Amman, Jordan
Services provided
ARTELCO is a call center and Customer Service Outsourcing company. They were founded in 1983, and their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Roma, Italy
Services provided
G&G Idee e Soluzioni is an answering service and Customer Service Outsourcing company. Founded in 2010, the team specializes in Call Center Services and Customer Service Outsourcing.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Best Customer Service Outsourcing Companies
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?