Top Answering Services in the United Kingdom
From London’s financial and media HQs to Manchester’s fast-growing tech corridor and Edinburgh’s fintech scene, the United Kingdom is a prime market for professional answering services. U.K. providers deliver 24/7 call handling, virtual receptionist support, and out-of-hours coverage that helps businesses capture leads, reduce missed calls, and protect brand reputation.
On Clutch, you can quickly compare verified agencies offering telephone answering service U.K. solutions by hourly rates, team size, industries, and real client reviews. Each profile is vetted to surface proven expertise and transparent pricing so you can shortlist with confidence. Use filters to narrow by budget, location, language support, and sector experience across healthcare, legal, property, and more. Start by exploring these trusted directories:
• Answering Services in London
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Featured
What are Featured Providers?
Undisclosed< $25 / hr250 - 999Serves United KingdomServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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$5,000+$100 - $149 / hr10 - 49Bradford, England
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NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Roslin, Scotland
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Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
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Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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UndisclosedUndisclosed50 - 249London, England
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Microtalk is a call center service. Their team is in London, England and Kolkata, India and provides Call Center Services.
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Undisclosed< $25 / hr10 - 49London, England
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See all 2 projectsLentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.
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UndisclosedUndisclosed10 - 49Shanklin, England
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E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr50 - 249Welshpool, Wales
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PHL Group Ltd is a Fulfillment company based in Welshpool, Wales. Launched in 2021, the team focuses on Fulfillment and Warehousing & Distribution.
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UndisclosedUndisclosed50 - 249London, England
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Call center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
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$1,000+< $25 / hr10 - 49Balsall Common, England
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Live IT Support is a Balsall Common, England-based IT managed services company. They offer IT managed services and Customer Service Outsourcing and were established in 2016.
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$1,000+< $25 / hr250 - 999Salford, England
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Call center service AlldayPA focuses on Call Center Services and Customer Service Outsourcing. They are based in Salford, England.
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UndisclosedUndisclosed50 - 249Stockport, England
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Ktech is a call center. They specialize in Call Center Services and Sales Outsourcing and were founded in 2023.
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Undisclosed< $25 / hr10 - 49Wokingham, England
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Clinic Answer is an answering service and Back Office Outsourcing company in Wokingham, England and Edinburgh, Scotland. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999East Yorkshire, England
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In East Yorkshire, England, KC Contact Centres is a call center. Founded in 1999, the team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Southend-on-sea, England
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Launched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Borough Green, England
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Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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$1,000+< $25 / hr10,000+Milton Keynes, England
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Konecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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$1,000+< $25 / hr10 - 49Kirton in Lindsey, England
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Anserve is a small Kirton in Lindsey, England-based call center company. Their services include Call Center Services.
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$1,000+< $25 / hr50 - 249Northamptonshire, England
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BCC is a midsize call center company. Founded in 1989, the team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Sheffield, England
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Ant Marketing is a telephone answering service. Founded in 1989, the firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Cheshire, England
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Pa4you, a small phone answering service, is in Cheshire, England. The team focuses on Call Center Services.
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$1,000+$25 - $49 / hr250 - 999Sheffield, England
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Voice Marketing Ltd, a call center, was launched in 2006. They focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Cheshire, England
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Located in Cheshire, England, UK Virtual Services is a small phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Edinburgh , Scotland
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Hudson House is a call center service. Their small team is in Edinburgh , Scotland. Their team focuses on Call Center Services and Commercial Brokerage Services.
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UndisclosedUndisclosed10 - 49Kirkcaldy , Scotland
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Connect First is a call center. Their small team is in Kirkcaldy , Scotland. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999London, England
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Sabio, a midsize phone answering service, is based in London, England. The team provides Call Center Services.
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UndisclosedUndisclosed250 - 999Nantgarw, Wales
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Connect Assist is an answering service launched in 2006. The midsize team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Newcastle upon Tyne, England
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Inspired Outsourcing Limited is an answering service. Their midsize team is in Newcastle upon Tyne, England. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Burgess Hill, England
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BDM Talk, a midsize phone answering service and Back Office Outsourcing company, is in Burgess Hill, England. The team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Cambridge , England
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Zoom Answer Call is a telephone answering service. They are located in Cambridge , England and have small team. They specialize in Call Center Services.
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$1,000+< $25 / hr2 - 9Dronfield, England
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Paperclip Admin is a call center. In Dronfield, England, the firm focuses on Call Center Services and Transcription.
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$5,000+< $25 / hr50 - 249London, England
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Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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Undisclosed$25 - $49 / hr2 - 9London, England
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Circa Core Ltd is a small answering service company. Founded in 2025, the team focuses on Call Center Services and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49London, England
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IRecruit Tech is a Back Office Outsourcing company founded in 2016. Their team provides Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Liverpool, England
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TOTAL PA LTD is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are headquartered in Liverpool, England and Liverpool, England.
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UndisclosedUndisclosed50 - 249London, England
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Translation company Creative Translation was established in 1995. The team focuses on Translation and Call Center Services.
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UndisclosedUndisclosed2 - 9Romford, England
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See all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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$50,000+$50 - $99 / hr250 - 999Glasgow, Scotland
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Sales Outsourcing company Televerde was launched in 1995. The team focuses on Sales Outsourcing and Account-Based Marketing.
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$1,000+< $25 / hr2 - 9Ringstead, England
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Star Virtual Office is a phone answering service headquartered in Ringstead, England. They focus on Call Center Services and Sales Outsourcing and were launched in 2008.
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$1,000+< $25 / hr50 - 249Norwich, England
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OpenContact, a telephone answering service, was launched in 2000. The team offers Call Center Services and Back Office Outsourcing and is based in Norwich, England.
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$1,000+< $25 / hr50 - 249Liverpool , England
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The ContactPeople is a telephone answering service established in 1992. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Penryn, England
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See all 1 projectsSentics Customer Care Ltd provides call answering services, as evidenced by their engagement with London Intensive LTD. Reviews highlight their professionalism and effective workflow, with clients expressing satisfaction in the seamless and efficient service provided. Overall, Sentics Customer Care Ltd is recognized for their high level of professionalism and ease of collaboration.
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$1,000+< $25 / hr2 - 9Glasgow, Scotland
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Time Assistant, a small Back Office Outsourcing and call center company, is in Glasgow, Scotland. The team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Salterforth, England
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Located in Salterforth, England, North Star Direct is a small Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Chester , England
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Call center service UK Call Centre was launched in 1993. The company specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999London, England
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Founded in 2003, Language Connect is a Translation company. The team specializes in Translation and Call Center Services and is located in London, England.
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$1,000+< $25 / hr10 - 49Wembley, England
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Confero, a call center, is located in Wembley, England and London, England. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Bangor, Northern Ireland
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Established in 2008, Mango Direct Marketing is a phone answering service. The team offers Call Center Services and Social Media Marketing and is located in Bangor, Northern Ireland.
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$1,000+Undisclosed10 - 49Bury, England
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Loop Outsourcing, a phone answering service, was established in 2022. The team focuses on Call Center Services and Search Engine Optimization and is headquartered in Bury, England.
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$1,000+< $25 / hr10 - 49Crewe , England
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Launched in 1994, Office Link is a small telephone answering service in Crewe , England. Their team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
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Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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List of the Top 15 Answering Services Companies in the UK
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$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
35% Call Center Services100% Answering services65% Other -
$1,000+$200 - $300 / hr50 - 249London, England
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Answering services30% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
20% Call Center Services100% Answering services80% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services100% Answering services90% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services24% Answering services32% Other -
Undisclosed< $25 / hr250 - 999Wrexham, Wales
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25.9/40.014.6/20 Reviews3/10 Clients & Experience8.3/10 Market PresenceService focus
80% Call Center Services63% Answering services20% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
24.5/40.015/20 Reviews1/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services57% Answering services30% Other -
$1,000+$25 - $49 / hr10 - 49Countesthorpe, England
Ability to deliver
30.8/40.017.6/20 Reviews6.4/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services33% Answering services75% Other -
$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Ability to deliver
24.1/40.016.2/20 Reviews7.9/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services50% Answering services70% Other -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
10% Call Center Services100% Answering services90% Other -
$250,000+$25 - $49 / hr250 - 999Leeds, England
Ability to deliver
23/40.015.2/20 Reviews0/10 Clients & Experience7.8/10 Market PresenceService focus
19% Call Center Services80% Answering services81% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
28.6/40.018/20 Reviews2.2/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services30% Answering services90% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
18.4/40.012.4/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
50% Call Center Services100% Answering services50% Other -
$1,000+< $25 / hr2 - 9London, England
Ability to deliver
25.8/40.016.8/20 Reviews4.5/10 Clients & Experience4.6/10 Market PresenceService focus
15% Call Center Services30% Answering services85% Other -
UndisclosedUndisclosed10 - 49Burscough, England
Ability to deliver
22.3/40.015.6/20 Reviews0.4/10 Clients & Experience6.3/10 Market PresenceService focus
50% Call Center Services25% Answering services50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+$25 - $49 / hr2 - 9Royal Wootton Bassett, England
Ability to deliver
20.8/40.016.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
55% Call Center Services10% Answering services45% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services15% Answering services65% Other -
$1,000+< $25 / hr50 - 249Nottingham , England
Ability to deliver
7.6/40.00/20 Reviews2/10 Clients & Experience5.6/10 Market PresenceService focus
55% Call Center Services75% Answering services45% Other -
$250,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
7.6/40.00/20 Reviews0/10 Clients & Experience7.6/10 Market PresenceService focus
35% Call Center Services35% Answering services65% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services85% Answering services77% Other -
Undisclosed$50 - $99 / hr10 - 49Horsham, England
Ability to deliver
7.6/40.00/20 Reviews1.4/10 Clients & Experience6.1/10 Market PresenceService focus
90% Call Center Services70% Answering services10% Other -
$10,000+$25 - $49 / hr1,000 - 9,999Bridgnorth, England
Ability to deliver
6.1/40.00/20 Reviews0/10 Clients & Experience6.1/10 Market PresenceService focus
57% Call Center Services100% Answering services43% Other -
$100,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
45% Call Center Services100% Answering services55% Other -
UndisclosedUndisclosed10 - 49Chester, England
Ability to deliver
10/40.00/20 Reviews4.5/10 Clients & Experience5.6/10 Market PresenceService focus
100% Call Center Services35% Answering services -
$10,000+$50 - $99 / hr50 - 249Brighton, England
Ability to deliver
9.9/40.00/20 Reviews3.7/10 Clients & Experience6.2/10 Market PresenceService focus
40% Call Center Services40% Answering services60% Other -
UndisclosedUndisclosed50 - 249Lowestoft , England
Ability to deliver
5.8/40.00/20 Reviews0.6/10 Clients & Experience5.2/10 Market PresenceService focus
80% Call Center Services70% Answering services20% Other -
$10,000+< $25 / hr1,000 - 9,999Glasgow , Scotland
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services100% Answering services75% Other
Latest Answering Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.K. Answering Services FAQs
A U.K.-based team offers local presence, GDPR-aware data handling, and agents trained on U.K. accents, etiquette, and compliance norms. For regulated or reputation-sensitive sectors (legal, healthcare, financial services), that familiarity reduces risk and boosts caller satisfaction. Enlisting local teams means unlocking strategic benefits like:
- Faster handoffs to your in-house teams during U.K. business hours
- Out-of-hours answering service U.K. coverage for evenings, weekends, and bank holidays
- Integrations with popular U.K. CRMs, booking tools, and payment platforms
- Clear SLAs aligned to U.K. time zones for response and escalation
Pricing varies because of factors like model and call volume. According to Clutch’s recent data, most U.K.-based answering services providers charge:
- Per-minute answering: typically £0.70 – £1.50 per minute, with tiered discounts at higher volumes
- Package/retainer plans: commonly £100 – £800 per month for bundled minutes and features
- Virtual receptionist plans: £150 – £400+ per month for dedicated or premium reception, or £0.80–£1.20 per minute
- After-hours/holiday surcharges: often 10%–30% depending on the coverage window
Expect add-ons for advanced call scripting, CRM integrations, overflow routing, and bilingual support. Always ask how they bill partial minutes and what’s included in “setup.”
Local answering services providers support a broad range of sectors and niches, including:
- Professional services — legal, accounting, consulting
- Healthcare and clinics — appointment booking, triage handoffs, HIPAA-equivalent awareness plus GDPR
- Property — estate agents, lettings, and facilities maintenance call handling
- Trades and home services — emergency dispatch, job scheduling
- E-commerce and SaaS — order support, subscription queries, and cancellations
- Financial services and fintech — secure identity verification and compliant messaging
- Public sector and education — info hotlines, event and admissions overflow
Shortlist teams with case studies in your vertical and scripts specific to your most common call drivers.
- Match coverage to need — 24/7, overflow, or out-of-hours answering service U.K.
- Confirm integrations — CRM, calendar/booking, help desk, payment gateways
- Check compliance — GDPR readiness, ISO 27001, Cyber Essentials, PCI DSS (if handling payments)
- Validate service quality — sample scripts, QA processes, call recordings, and reporting cadence
- Test the experience — run a trial with real call scenarios and escalation rules
- Align on SLAs — first-response, message delivery, and on-call escalation timelines
- Ensure scalability — seasonal spikes, campaign surges, or multi-location routing
Use Clutch filters and reviews to compare “business call answering U.K.” specialists against your budget and KPIs.
- Vague or opaque billing (unclear billing increments, hidden fees for holidays or after-hours)
- Long lock-in contracts without performance outs or trials
- Limited data protection posture (no DPA, weak GDPR controls, no breach response plan)
- Poor QA or reporting (no call recordings, generic scripts, or minimal analytics)
- Inflexible scripting and integrations that can’t mirror your workflows
- No references or thin, non-specific case studies
- Weak disaster recovery or no redundancy across U.K. data centers/carriers
Answering services teams play essential roles as they serve as the first point of contact of consumers. Make sure you catch, address, and avoid any of these red flags early.