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Top BPO Companies in Newark

Ratings Updated: August 24, 2026

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Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Newark, United States

Services provided

25% Back Office Outsourcing

15% Employer of Record (EOR) Services

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.

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Reviews mention Helpful
Unity Communications has received overwhelmingly positive feedback from clients, highlighting their helpfulness and responsiveness. Clients appreciated the company's eagerness to assist and their efficient communication processes. For instance, one client noted the 'impeccable' feedback process and the availability of the founder, while another praised the team's ability to manage tasks effectively, resulting in a smooth workflow. Overall, the sentiment is strongly favorable, with multiple clients expressing satisfaction and no significant areas for improvement identified.

Video Production for Animation Company

5.0 May 27, 2021

Unity Communications communication was great. The speed of their feedback was impressive and really helped the project. Their eagerness to help and creative approach to problem-solving.
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Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They value their jobs and care about the work, going above and beyond for every customer. They’re loyal, humble, helpful, and save us both time and money. Because of them, my job is much easier.
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Back-Office & Call Center Services for Revenue Cycle Mgmt Co

5.0 Feb 13, 2026

They’re very communicative and helpful. They’re always on time and follow up when needed. We communicate via virtual meetings, emails, and messaging apps.
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Industry Experience

Unity Communications has demonstrated expertise across various industries, including telecommunications, healthcare, e-commerce, and media. Feedback highlights their strengths in customer service, project management, and operational efficiency. Clients in telecommunications appreciate their lead generation and order processing capabilities, while those in healthcare benefit from their administrative support in revenue cycle management. Overall sentiment is positive, with clients noting improved customer satisfaction and robust communication, making Unity a strong contender for projects in these sectors.
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IT Services Medical Wellness & Fitness Healthcare Telecommunications Agriculture Information technology Supply Chain, Logistics, and Transport Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Other industries Other Industry Software Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications has received positive feedback regarding their cost-effectiveness and overall value for money. Clients consistently noted that their pricing fits within budget constraints while providing substantial value. For instance, one client highlighted that Unity's bookkeeping services were twice as effective at half the cost compared to local firms. Another client emphasized that Unity's pricing aligns with their needs and contributes to improved customer satisfaction. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality of service.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Newark, United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Reliable
Hugo has received consistent feedback highlighting their reliability as a partner. Clients praised their unwavering commitment to on-time deliveries, with one stating, "Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive." Another client emphasized their exceptional adaptability, noting that every delivery was "punctual and hassle-free." Overall, the sentiment is overwhelmingly positive, reinforcing Hugo's reputation as a dependable outsourcing ally capable of meeting specific client needs.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Newark, United States

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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Reviews mention Helpful
Clients have expressed a high level of satisfaction with Top Customer Service, highlighting their helpfulness and expertise. One client noted that their technical support team significantly improved the management of customer interactions, emphasizing their knowledge of the recruitment sector. Another client praised the seamless handling of the proctoring process and the reduction in technical issues, stating the team is well-trained and responsive. Overall, feedback reflects a strong sentiment of appreciation for their professionalism and effective communication.

Tech Support & Customer Service for an AI-Based Hiring Co

5.0 Jun 27, 2025

Top Customer Service has knowledge of the recruitment side of our business, which is something we’re looking for. It has been helpful to us. If you need technical support, Top Customer Service has a very good technical team. They have tier 1, tier 2, and tier 3 support, and they’re very helpful.
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11 of 11 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 11 times in the past 6 months
Recent reviews highlight Top Customer Service's professionalism and effective communication, with clients noting significant improvements in response times and customer satisfaction. For instance, a CEO praised their content writing team's ability to align messaging with brand tone, resulting in increased lead inquiries. Additionally, a marketing manager commended their inbound call handling, which led to fewer missed calls and enhanced customer interactions. Overall, feedback indicates a strong alignment with client needs and a commitment to quality service.
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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Newark, United States

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Accessible
Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

60% Back Office Outsourcing

20% Call Center Services

10% Customer Service Outsourcing +1 service

10% Document Digitization & Management

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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Atidiv

5.0 1 review

$5,000+

< $25 / hr

250 - 999

New York, NY

Services provided

50% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

At Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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New York, NY

300 Vesey Street
New York, NY 10282
10 - 15

+1 3472129691

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Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

40% Back Office Outsourcing

35% Customer Service Outsourcing

25% Call Center Services

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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JIM RECOVERY TEAM

Not yet reviewed

$10,000+

$300+ / hr

250 - 999

Brooklyn, NY

Services provided

50% Call Center Services

45% Document Digitization & Management

5% Business Consulting

Answering service JIM RECOVERY TEAM focuses on Call Center Services and Document Digitization & Management. They were established in 2018.
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Roth Automation

5.0 2 reviews

$1,000+

$150 - $199 / hr

10 - 49

Paramus, NJ

Services provided

20% AI Development

20% Application Management & Support

20% Custom Software Development +2 services

20% Document Digitization & Management

20% Robotics Process Automation

Roth Automation is a company specializing in document and data automation solutions, particularly for accounts payable processes. Reviews highlight their expertise and professionalism, with 100% of clients noting their impressive knowledge and customer service. Their ability to adapt to client needs and deliver effective solutions is consistently praised, resulting in significant process efficiencies for clients.

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Reviews mention Timely
Clients have expressed a positive sentiment regarding Roth Automation's timeliness, noting their ability to complete projects ahead of schedule. One client highlighted that they went live with the Kofax solution months before the Oracle system rollout, allowing adequate time for user training. Additionally, the flexibility and promptness in addressing issues during the project were praised, with feedback indicating superior customer service compared to other vendors.

Cloud Services for Finance Firm

5.0 Jan 31, 2023

Most discussions were completed on Zoom calls, but we did have several in person meetings to ensure the project was completed on time. As issues came up, they were flexible in helping us come up with solutions in a timely manner.
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Industry Experience

Roth Automation has demonstrated strong expertise in the Financial Services and Defense sectors, focusing on accounts payable automation and intelligent document processing. Feedback highlights their professionalism, extensive experience, and effective project management, leading to substantial efficiencies and timely project completions. Overall sentiment is positive, particularly regarding their customer service and ability to address complex challenges, positioning them as a reliable partner for organizations within these industries.
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Other Industry Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients have expressed strong satisfaction with Roth Automation's cost and value for money. One client noted that the company was selected based on a favorable proposal and competitive pricing, while another highlighted the significant efficiencies gained from their services, justifying the investment. Overall, feedback indicates that Roth Automation delivers exceptional service and expertise, with clients feeling that the costs align well with the substantial value provided throughout the project lifecycle.
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NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

55% Back Office Outsourcing

30% Customer Service Outsourcing

15% Call Center Services

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
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Sitetrail LLC

5.0 7 reviews

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

10% Branding

10% Content Marketing

10% Content Writing Services +7 services

10% E-Commerce Development

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Marketing

10% Web Design

Sitetrail LLC is a content marketing and SEO agency specializing in boosting online visibility and brand awareness. Across their reviews, 100% of clients praise their high-quality content, effective project management, and responsive communication. Notably, 67% of reviewers highlight their impressive ability to align content strategy with business goals, while 33% commend their e-commerce development skills.

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Sitetrail LLC reflect a high level of client satisfaction, particularly regarding their effective content publishing capabilities across high-domain authority websites. Clients have reported significant improvements in SEO, brand awareness, and website traffic. Notably, one client praised their 'incredible' project management and responsiveness, finding no areas for improvement. Overall, the sentiment is overwhelmingly positive, highlighting their value for cost and the quality of service provided.
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Industry Experience

Sitetrail LLC has garnered positive feedback across diverse industries, including technology, advertising, and community services. Clients commend their expertise in content strategy, brand development, and e-commerce optimization, noting significant improvements in SEO, user engagement, and brand awareness. Their strengths lie in effective communication, responsiveness, and the ability to deliver high-quality, impactful solutions tailored to client needs. This makes Sitetrail LLC a strong candidate for projects in technology consulting, advertising and marketing, and community-focused initiatives.
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Advertising & marketing IT Services Consulting

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Sitetrail LLC's competitive pricing and strong value for money. For instance, the CEO of Tibbo Systems noted that their pricing fit the budget and offered good value, while the CEO of Fleming-AOD Inc. appreciated the company's alignment with their values and cost-effectiveness. Additionally, BlakSheep Creative emphasized the good value for cost, leading to significant improvements in SEO and brand awareness for their clients. Overall, feedback reflects a positive sentiment regarding the company's affordability and quality of service.
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Omelink

Not yet reviewed

$25,000+

< $25 / hr

250 - 999

New York, NY

Services provided

35% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Call center company Omelink provides Call Center Services and Customer Service Outsourcing. They were founded in 2016.
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The Amazon Maestro

3.9 8 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

25% Back Office Outsourcing

25% E-Commerce Development

25% Ecommerce Marketing +1 service

25% Pay Per Click

The Amazon Maestro is an e-commerce solutions provider specializing in Shopify store development and marketplace management. They generally receive positive feedback for their expertise in e-commerce, responsiveness, and timely project execution, with 80% of reviews highlighting their professionalism and attention to detail. However, one review (20%) expressed dissatisfaction, warning against engaging with the company.

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Reviews mention Easy to work with
Clients have consistently praised The Amazon Maestro for being exceptionally easy to work with, highlighting their prompt communication and commitment to project success. One client noted, "They were quick to reply and very easy to work with," emphasizing their responsiveness. Additionally, clients appreciated their effective project management and adherence to deadlines, stating, "They managed everything really well and stuck to deadlines." Overall, the sentiment regarding ease of collaboration is overwhelmingly positive, showcasing a strong client-company rapport.

Marketplace Management Services for Beauty Products Company

5.0 May 16, 2025

They managed everything really well and stuck to deadlines. Whenever I had questions or needed something adjusted, they were quick to reply and very easy to work with. Felt like they really cared about making sure things went smoothly.
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Industry Experience

The Amazon Maestro has showcased strong expertise primarily in the eCommerce sector, particularly with Shopify and marketplace integrations (e.g., Amazon, Walmart, eBay). Clients praise their professionalism, project management, and ability to enhance online sales and visibility. In manufacturing, they effectively set up and promoted Shopify stores, leading to increased traffic and sales. Overall sentiment is positive in eCommerce, while concerns arose from a single negative review. Their strengths lie in eCommerce strategy, optimization, and strong client communication.
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eCommerce Manufacturing

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St. Petersburg, Florida (1) Austin, Texas (1) New York City, New York (1) Athens, Texas (1) Park Valley, Utah (1)

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Review Rating from Clients

0.5/5.0

Quality

0.5

Schedule

0.5

Cost

0.5

Willing to Refer

0.5

Local clients describe The Amazon Maestro as unprofessional and unreliable, warning others about their poor service, unmet expectations, and the company's reputation for scams and dishonesty.
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Transcure

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Woodbridge Township, NJ

Services provided

100% Back Office Outsourcing

Transcure provides Electronic Medical Record (EMR) and Electronic Health Record (EHR) solutions that are highly integrated and user-friendly. Reviewers consistently highlight Transcure's professionalism, timely project management, and effective communication. The company is praised for its seamless and comprehensive healthcare technology services.

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NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

50% Back Office Outsourcing

24% Customer Service Outsourcing

16% Call Center Services +1 service

10% AI Development

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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Ktech

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

45% Call Center Services

35% Sales Outsourcing

10% Back Office Outsourcing +1 service

10% Email Marketing

Ktech is a call center. They specialize in Call Center Services and Sales Outsourcing and were founded in 2023.
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New York, NY

230 5th Avenue
New York, NY 10001
21 - 30

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DynaPro Global

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Brooklyn, NY

Services provided

30% Back Office Outsourcing

30% Call Center Services

20% Customer Service Outsourcing +3 services

10% Account-Based Marketing

9% Sales Outsourcing

1% Accounting

DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

New York, NY

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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Partnerize

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

50% Pay Per Click

50% Sales Outsourcing

Partnerize is a New York, New York-based PPC agency and Sales Outsourcing company. Established in 2010, the team provides Pay Per Click and Sales Outsourcing.
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Premier NX

Not yet reviewed

$25,000+

Undisclosed

1,000 - 9,999

New Providence, NJ

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +12 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Managed Services

5% API Development

5% Accounting

5% Application Management & Support

5% CRM Consulting and SI

5% Custom Software Development

5% Ecommerce Marketing

5% Graphic Design

5% Social Media Marketing

5% Unified Communications Consulting & SI

5% Video Production

IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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IDS Healthcare

Not yet reviewed

$1,000+

Undisclosed

250 - 999

New York, NY

Services provided

50% Back Office Outsourcing

25% AI Consulting

25% CRM Consulting and SI

IDS Healthcare is a Back Office Outsourcing company. In New York, New York and Sahibzada Ajit Singh Nagar, India, the team offers Back Office Outsourcing and CRM consulting and SI.
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Email Marketing

20% Sales Outsourcing

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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Dawn IT Services

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

New York, NY

Services provided

50% Sales Outsourcing

10% AI Consulting

10% AI Development +5 services

10% Application Testing

5% AI Agents

5% IT Staff Augmentation

5% IT Strategy Consulting

5% Web Development

Dawn IT Services is a Sales Outsourcing company. The agency is headquartered in Chennai, India and New York, New York. Their team provides Sales Outsourcing and Application Testing.
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New York, NY

One World Trade Center suite, 8500 New York
New York, NY 10007
50 - 75

+1-332-252-6297

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WOW Customer Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

100% Customer Service Outsourcing

Headquartered in New York, New York and Taguig, Philippines, WOW Customer Support is a midsize Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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GEP

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Clark, NJ

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company GEP is in Clark, New Jersey and Princeton, New Jersey. Their services include Back Office Outsourcing.
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UnitedLex

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

100% Back Office Outsourcing

Large Back Office Outsourcing company UnitedLex, is based in Overland Park, Kansas and New York, New York. The team focuses on Back Office Outsourcing.
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New York, NY

100 Broadway 22nd Floor,
New York, NY 10005
41 - 49

646.396.0840

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AdvantageSolutions

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

100% Call Center Services

AdvantageSolutions is a phone answering service in New York, New York. They provide Call Center Services.
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Conduent

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting

15% Back Office Outsourcing +3 services

15% Customer Service Outsourcing

10% Call Center Services

10% Sales Outsourcing

Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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Canon Business Process Services

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

35% Call Center Services

35% IT Managed Services

20% Back Office Outsourcing +1 service

10% Document Digitization & Management

Canon Business Process Services is a large New York, New York-based IT managed services company. Their services include IT managed services and Call Center Services.
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Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

48% Call Center Services

42% Customer Service Outsourcing

10% Back Office Outsourcing

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

40% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +1 service

20% Finance & Accounting Outsourcing (FAO)

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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NYC Medical Billing Services

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

100% Back Office Outsourcing

NYC Medical Billing Services, a Back Office Outsourcing company, is located in New York, New York. They offer Back Office Outsourcing and were established in 2019.
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Clinical Registry Solutions

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Brooklyn, NY

Services provided

100% Document Digitization & Management

Located in Brooklyn, New York, Clinical Registry Solutions is a midsize Document Digitization & Management company. The team focuses on Document Digitization & Management.
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5C Virtual Assistance Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Jersey City, NJ

Services provided

60% Back Office Outsourcing

20% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +1 service

10% Social Media Marketing

Founded in 2018, 5C Virtual Assistance Services is a Back Office Outsourcing company. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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AmarelUS

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Newark, NJ

Services provided

35% Content Writing Services

35% Document Digitization & Management

20% IT Strategy Consulting +1 service

10% Cybersecurity

AmarelUS, a Document Digitization & Management company, was established in 2004. They specializes in Document Digitization & Management and Content Writing Services.
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SiligentLogic LLC

Not yet reviewed

$100,000+

$200 - $300 / hr

250 - 999

Hillside, NJ

Services provided

45% Document Digitization & Management

15% ERP Consulting and SI

10% AI Development +3 services

10% Custom Software Development

10% IT Strategy Consulting

10% Robotics Process Automation

SiligentLogic LLC, a Document Digitization & Management company, was launched in 2010. The agency offers Document Digitization & Management and ERP consulting and SI.
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10G

Not yet reviewed

$10,000+

Undisclosed

10 - 49

New York, NY

Services provided

70% Sales Outsourcing

20% Call Center Services

10% Conversion Optimization

Launched in 2016, 10G is a small Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

50% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company specializing in outbound and inbound call services, customer support, and lead generation. Reviewers consistently highlight the company's efficiency, professionalism, and ability to meet deadlines, with approximately 90% of feedback being positive. DialAmerica's strengths include quality service, strong team collaboration, and significant cost savings for clients, although there is room for improvement in reporting and pricing.

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Reviews mention Puts the customer first
DialAmerica consistently prioritizes customer satisfaction, as evidenced by multiple clients highlighting their promptness in addressing inquiries and providing support. One client noted, "Whenever we have questions, they answer the questions very promptly," underscoring their commitment to effective communication. Additionally, clients appreciate the company's ability to save them time and money, with one stating they save approximately $80 monthly. Overall, feedback reflects a strong sentiment of satisfaction regarding customer service.

Customer Phone Support for Retail Company

5.0 Aug 12, 2017

Definitely their customer service. Honestly nothing - they seem perfect.
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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients generally view DialAmerica as providing good value for money, noting significant cost savings. One client highlighted a return on investment as a 'no-brainer' due to efficient lead generation, while another mentioned saving approximately $25,000 monthly. Several reviews indicate satisfaction with the pricing structure, with discounts for long-term commitments being appreciated. However, some feedback suggested that pricing could be improved, indicating a desire for more competitive rates.
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Review Rating from Clients

4.8/5.0

Quality

4.8

Schedule

4.5

Cost

4.8

Willing to Refer

4.8

New York-based clients commend DialAmerica for their reliable call handling, excellent communication, and cost-effective solutions. They value the provider's ability to deliver quality service, save time and money, and adapt to various client requirements.
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LawyerLine™

4.9 7 reviews

Undisclosed

< $25 / hr

250 - 999

Bernards, NJ

Services provided

75% Call Center Services

5% AI Development

5% Back Office Outsourcing +3 services

5% Customer Service Outsourcing

5% Sales Outsourcing

5% Search Engine Optimization

LawyerLine™ serves as an answering service provider, primarily catering to law firms by managing call schedules and client intakes. Across the reviews, 100% of clients emphasize their exceptional communication and timely service delivery, with frequent mentions of responsiveness and value for money. Clients uniformly appreciate LawyerLine's ability to adapt to their specific needs, contributing significantly to business growth.

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Reviews mention Easy to work with
Clients consistently describe LawyerLine™ as easy to work with, highlighting their receptiveness to feedback and prompt communication. One client noted that Jenna, their Account Manager, responds to inquiries within an hour, enhancing collaboration. The compassionate and patient demeanor of the team further contributes to a positive experience, allowing clients to delegate tasks without the complexities of hiring a full-time receptionist. Overall, the sentiment reflects a strong appreciation for their supportive and efficient service.

Answering Services for Legal Services Company

5.0 Jul 2, 2021

They’re receptive to feedback and very easy to talk to. If I need support, I send them an email, and Jenna gets back to me within an hour. Initially, I did have to call their main phone number, but it proved to be complicated, so my contacts gave me their phone numbers, and I can just call them if I need help.
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Industry Experience

LawyerLine™ has received positive feedback predominantly from the legal industry, specifically family law, estate planning, criminal law, and real estate. Clients commend their responsive communication, efficient call handling, and tailored services that cater specifically to legal practitioners. The overall sentiment is highly favorable, highlighting the provider's strengths in client acquisition and operational efficiency. Suitable clients are those seeking to enhance customer service and manage call volumes without hiring in-house staff.
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Legal

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2)

What Clients Have Said
LawyerLine™ has received positive feedback regarding its cost-effectiveness and value for money. Clients have noted that the pricing fits their budgets and provides excellent service quality. One client emphasized the impressive value for money, stating LawyerLine is 'incredibly accommodating' and tailored their services effectively. Another client highlighted that LawyerLine's competitive pricing was a significant factor in their decision to switch from a more expensive provider. Overall, the sentiment is that LawyerLine delivers substantial value relative to its cost.
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Los Angeles, California (2) Coral Springs, Florida (1) Charleston, South Carolina (1) Newport Beach, California (1) Sacramento, California (1) Springfield, New Jersey (1)

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OnCalla

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

New York, NY

Services provided

30% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +2 services

20% Staffing

10% Litigation Support Services

Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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Edenred Pay USA

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Secaucus, NJ

Services provided

20% Back Office Outsourcing

20% CRM Consulting and SI

20% Robotics Process Automation +3 services

20% Sales Outsourcing

10% Funding & Investment

10% IT Strategy Consulting

Edenred Pay USA is a CRM consulting and SI company. Located in Bonita Springs, Florida and Secaucus, New Jersey, the agency offers CRM consulting and SI and Back Office Outsourcing.
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Secaucus, NJ

150 Meadowlands Pkwy
Secaucus, NJ 07094
6 - 9

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Anserve Inc.

4.9 17 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Anserve Inc. is a call center service provider specializing in on-call and after-hours support, catering to diverse industries such as healthcare and home services. With a 100% positive feedback rate, clients commend Anserve Inc. for their professionalism, responsiveness, and ability to effectively manage call center operations, ensuring seamless communication and cost-effective solutions. Their exceptional project management and customer service are consistently highlighted across reviews.

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Reviews mention Results-oriented
Clients consistently highlight Anserve Inc.'s results-oriented approach, noting their efficiency in managing call center services and minimizing customer complaints. One CEO emphasized their ability to meet goals effectively, stating, 'We’re impressed with their performance and how they’re able to accomplish their goals well.' Overall, feedback reflects a strong sentiment regarding Anserve Inc.'s commitment to delivering results and maintaining professional project management.

Call Center Services for Orthopedic & Sports Medicine Group

5.0 Feb 22, 2022

I gauge the success of the partnership based on the frequency of customer complaints and so far, Anserve Inc. is doing exceptionally well in minimizing negative feedback. We’re impressed with their performance and how they’re able to accomplish their goals well.
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Industry Experience

Anserve Inc. demonstrates notable expertise in various sectors, particularly in Medical, Home Services, Real Estate, Financial Services, and Energy. Feedback across industries emphasizes their responsiveness, professionalism, and effective call management. Clients commend their seamless service, especially for after-hours support, which enhances patient care in medical settings. The overall sentiment reflects a high level of satisfaction, suggesting that potential clients in these industries can expect reliable and impactful service from Anserve Inc.
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Select Industry to see insights

Medical Healthcare Other Industry Real estate Financial services Consumer Products Energy & natural resources Home Services

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (4) $50,000 to $199,999 (2)

What Clients Have Said
Anserve Inc. is frequently praised for its cost-effectiveness and value for money. Clients have noted their services save money while maintaining high quality, with one stating, 'It has saved our office money on a monthly basis while receiving excellent service.' Another client highlighted that their pricing fit their budget. Overall, feedback indicates that clients perceive Anserve Inc. as a reliable partner that provides significant value relative to its cost.
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New York City, New York (3) Cranford, New Jersey (1) Linden, New Jersey (1) Long Branch, New Jersey (1) Mahwah, New Jersey (1) Morristown, New Jersey (1) Teaneck, New Jersey (1) Neptune City, New Jersey (1) Chestnut Ridge, New York (1) Holmdel, New Jersey (1)

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ContentWriters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

50% Back Office Outsourcing

25% Content Marketing

25% Content Writing Services

ContentWriters, a Back Office Outsourcing company, is located in New York, New York. Founded in 2013, the team provides Back Office Outsourcing and Content Writing Services.
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Gurland Corporation

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

70% Call Center Services

10% Business Consulting

10% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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Clinical Excel Computech LLP

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

East Rutherford, NJ

Services provided

100% Customer Service Outsourcing

Clinical Excel Computech LLP is a Customer Service Outsourcing company. The agency is located in East Rutherford, New Jersey. Their services include Customer Service Outsourcing.
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Draft n Craft Legal Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

100% Back Office Outsourcing

Midsize Back Office Outsourcing company Draft n Craft Legal Outsourcing, is based in New Delhi, India and New York, New York. The team specializes in Back Office Outsourcing.
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New York, NY

222 Broadway, Unit 1862
New York, NY 10038
50 - 75

6463676975

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CoolsAssist

Not yet reviewed

Undisclosed

$25 - $49 / hr

2 - 9

new york, NY

Services provided

40% Back Office Outsourcing

40% Call Center Services

20% Business Continuity Management

CoolsAssist is a small phone answering service located in new york, New York. Their services include Call Center Services and Back Office Outsourcing.
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Mindcrest

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

100% Back Office Outsourcing

Based in Chicago, Illinois and New York, New York, Mindcrest is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing.
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New York, NY

60 E. 42nd St., Ste 3014,
New York, NY 10165
6 - 9

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Genpact

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

30% Back Office Outsourcing

20% AI Development

20% IT Managed Services +3 services

10% Accounting

10% HR Consulting

10% Media Planning & Buying

Genpact is a Back Office Outsourcing company. Their team is in New York, New York and specializes in Back Office Outsourcing and Artificial Intelligence.
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Pride BPO

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

100% Call Center Services

Pride BPO is a call center. Headquartered in New York, New York and Chennai, India, the agency was founded in 2006. Their team focuses on Call Center Services.
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Delegate.co

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

New York, NY

Services provided

50% Back Office Outsourcing

50% Staffing

Established in 2021, Delegate.co is a Back Office Outsourcing and Staffing company. The team provides Back Office Outsourcing and Staffing and is based in New York, New York.
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Medxpert Services

Not yet reviewed

$100,000+

< $25 / hr

50 - 249

Fair Lawn, NJ

Services provided

100% Back Office Outsourcing

Launched in 2018, Medxpert Services, a midsize Back Office Outsourcing company, is in Fair Lawn, New Jersey. Their services include Back Office Outsourcing.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

75% Call Center Services

25% Customer Service Outsourcing

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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Salesforce

5.0 1 review

$5,000+

$300+ / hr

50 - 249

New York, NY

Services provided

100% Sales Outsourcing

Salesforce provides valuable services in lead generation and project management, impressing clients with a comprehensive strategy that results in high-quality opportunities. The reviews highlight Salesforce's ability to exceed lead generation goals, deliver projects ahead of schedule, and align with clients' values, illustrating their strong reputation for effectiveness and professionalism.

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New York, NY

454 West 22nd Street
New York, NY 10011
76 - 100

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