Real Assistance, Inc.

BACKGROUND

Please describe your company and position.

I am the COO of MRE TAX

Describe what your company does in a single sentence.

Metropolitan Realty Exemptions Inc. is a leading expert in NYC property tax abatement filings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Real Assistance, Inc. to accomplish?

• Data Entry & Processing
• Analysis and Research for specific information
• Virtual Assistant Services

SOLUTION

How did you find Real Assistance, Inc.?

Online Search

Why did you select Real Assistance, Inc. over others?

Good value for cost

How many teammates from Real Assistance, Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The task was to collect relevant data from open sources, research for contact information, review and analyze the documents. In addition, they perform many other administrative functions for us. The deliverables include Excel spreadsheets organized in order and PDF files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I don’t have hard metrics that their work has translated into for us, but I primarily rely on the feedback of our staff and managers. We had such a good experience with them that we are completely set on working with them in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The items have been delivered on time. We use Email, Phone, and WhatsApp to message back and forth on a more daily level, and there have been absolutely zero problems with that communication.

What was your primary form of communication with Real Assistance, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

The items have been delivered on time. We use Email, Phone, and WhatsApp to message back and forth on a more daily level, and there have been absolutely zero problems with that communication.

Are there any areas for improvement or something Real Assistance, Inc. could have done differently?

Right now, none. Very pleased.