Back Office Outsourcing
Claims Processing
+1
Less than $10,000
May - June 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The items have been delivered on time."

Jul 6, 2023

COO, MRE TAX

Eli Guttman

Real estate
Brooklyn, New York
11-50 Employees
Online Review
Verified

Real Assistance, Inc. provided data entry and processing analysis and research for specific information.

Real Assistance, Inc.’s work has been met with positive acclaim. The team is efficient, hardworking, and on top of the ball.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the COO of MRE TAX

Describe what your company does in a single sentence.

Metropolitan Realty Exemptions Inc. is a leading expert in NYC property tax abatement filings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Real Assistance, Inc. to accomplish?

Data Entry & Processing
Analysis and Research for specific information
Virtual Assistant Services

SOLUTION

How did you find Real Assistance, Inc.?

Online Search

Why did you select Real Assistance, Inc. over others?

Good value for cost

How many teammates from Real Assistance, Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The task was to collect relevant data from open sources, research for contact information, review and analyze the documents. In addition, they perform many other administrative functions for us. The deliverables include Excel spreadsheets organized in order and PDF files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I don’t have hard metrics that their work has translated into for us, but I primarily rely on the feedback of our staff and managers. We had such a good experience with them that we are completely set on working with them in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The items have been delivered on time. We use Email, Phone, and WhatsApp to message back and forth on a more daily level, and there have been absolutely zero problems with that communication.

What was your primary form of communication with Real Assistance, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

The items have been delivered on time. We use Email, Phone, and WhatsApp to message back and forth on a more daily level, and there have been absolutely zero problems with that communication.

Are there any areas for improvement or something Real Assistance, Inc. could have done differently?

Right now, none. Very pleased.

RATINGS

5.0

Features	Small $200 /mo	Medium $1,000 /mo	Large $3,000 /mo
Virtual Assistant	Up to 20 hours of work per month	Up to 60 hours of work per month	Fulltime and unlimited support

Real Assistance, Inc.

Outsourcing for Real Estate Professionals

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