Morae Global

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We generate a lot of paperwork and it helps to keep costs down.

What type of work does your internal staff avoid by using a back office service?

ClutchGroup reduces our workload by about 25%.

What challenge were you trying to address with the service provider?

Our goals were to save time, save money, and increase efficiency.

SOLUTION

What was the scope of the service provider's involvement?

They handle many of our legal documents and data entry.

Could you describe the service provider's pricing structure and how they billed you?

They bill us monthly with a short term commitment.

How did you come to work with this service provider?

We found them using only search and review.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They do a great job. We are happy.

How much time, in hours, does this service provider save you each month?

150.

How much money does this service provider save you each month?

$5,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I don't have experience with other groups. We have increased our ability to handle cases and clients in a more expedited manner.

What are the service provider's strengths?

They do a good job.

How can the service provider improve?

They could have slightly lower prices.

How long has your company been working with this service provider?

May 2011 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need these services to be able to carry the records of the information that we develop.

What type of work does your internal staff avoid by using a back office service?

Our staff has to handle less paperwork.

What challenge were you trying to address with the service provider?

Our goals were better management of our financial information.

SOLUTION

What was the scope of the service provider's involvement?

They provide legal services.

Could you describe the service provider's pricing structure and how they billed you?

I cannot give this information.

How did you come to work with this service provider?

We heard of them through other known companies.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They are very good.

How much time, in hours, does this service provider save you each month?

50.

How much money does this service provider save you each month?

I cannot give this information.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are a good company that helps others.

What are the service provider's strengths?

Quality is their best strength.

How can the service provider improve?

There are very few things they need to improve.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We did not handle this work in-house, and needed the help.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid having no assistance in our work.

What challenge were you trying to address with the service provider?

Our mission was to save time.

SOLUTION

What was the scope of the service provider's involvement?

They provided services to help with our back office needs.

Could you describe the service provider's pricing structure and how they billed you?

They bill us as agreed upon.

How did you come to work with this service provider?

I discovered them on the internet.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They can do all of these.

How much time and money does this service provider save you each month?

We’re saving 120 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are indeed successful.

What are the service provider's strengths?

Their employees are their strength.

What areas can the service provider improve?

I’m not sure.

How long has your company been working with this service provider?

It has now been five years.

How much money do you spend annually with this service provider?

The amount would be between $1,000,000 to $9,999,999.