Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 65 projectsSalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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UndisclosedUndisclosed10 - 49Elkins Park, PA
Services provided
Super Locksmith Services, a Business Consulting company, was launched in 2004. The team focuses on Business Consulting and Back Office Outsourcing and is located in Elkins Park, Pennsylvania.
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UndisclosedUndisclosed10 - 49Orlando, FL
Services provided
Established in 1997, City Locksmith Shop is a Business Consulting company. The small team provides Business Consulting and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 64 projectsA-SALES AB is a specialized company providing Outbound Call Center and Telemarketing Services. Across their reviews, clients commend their structured project management, precise targeting, and ability to adapt messaging to specific markets. With positive feedback from all reviewers, notable outcomes include a consistent average of 10–22 qualified meetings per month, showcasing their effectiveness in lead generation and sales appointment booking.
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UndisclosedUndisclosed10 - 49Tampa, FL
Services provided
Established in 2000, Father Son Locksmith Store is a Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
Services provided
Established in 1988, Lock & Key Shop is a Business Consulting company. The team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49El Cajon, CA
Services provided
Father Son Locksmith Shop is a Business Consulting company founded in 2004. Headquartered in El Cajon, California, the team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
City Locksmith Services is a Business Consulting company. They are in Chicago, Illinois and have small team. They provide Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pasadena, TX
Services provided
Expert Locksmith Services is a Business Consulting company. The Pasadena, Texas-based company was launched in 1977. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Kansas City, MO
Services provided
Small Business Consulting company Community Locksmith Store, is headquartered in Kansas City, Missouri. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Baltimore, MD
Services provided
Locksmith & Key Store is a Business Consulting company. The Baltimore, Maryland-based team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Irvine, CA
Services provided
Village Locksmith Store is a Business Consulting company in Irvine, California. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Daly City, CA
Services provided
Lock & Key Shop is a Business Consulting company in Daly City, California. Founded in 2000, the team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Fremont, CA
Services provided
Business Consulting company Locksmith Master Shop was founded in 1980. The team specializes in Business Consulting and Back Office Outsourcing and is based in Fremont, California.
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UndisclosedUndisclosed10 - 49Carrollton, TX
Services provided
All County Locksmith Store is a Business Consulting company founded in 1989. Located in Carrollton, Texas, the team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Dayton, OH
Services provided
Father Son Locksmith Store is a Business Consulting company. Their team is located in Dayton, Ohio and specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Business Consulting company General Locksmith Store was launched in 1992. The company focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49San Diego, CA
Services provided
Located in San Diego, California, Lock Safe Services is a Business Consulting company. They offer Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Herndon, VA
Services provided
City Locksmith Services is a Business Consulting company. Based in Herndon, Virginia, the firm specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Keyport, NJ
Services provided
Locksmith & Key Store is a Business Consulting company. In Keyport, New Jersey, their team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Carteret, NJ
Services provided
Anchor Locksmith Store is a Business Consulting company. Founded in 2003, the firm is headquartered in Carteret, New Jersey. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
Services provided
Based in Pittsburgh, Pennsylvania, Top Locksmith Services is a small Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Kansas City, KS
Services provided
Expert Locksmith Services, a small Business Consulting company, is based in Kansas City, Kansas. The team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Sunnyvale, TX
Services provided
Parker Locksmith Store, a Sales Outsourcing company, specializes in Sales Outsourcing and Business Consulting. The company is in Sunnyvale, Texas.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
Established in 1975, City Locksmith Services is a small Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Montebello, CA
Services provided
Metro Locksmith Services, a Business Consulting company, was launched in 1991. The team provides Business Consulting and Back Office Outsourcing and is based in Montebello, California.
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UndisclosedUndisclosed10 - 49Cliffside Park, NJ
Services provided
Atlantic Locksmith Store is a Business Consulting company. Headquartered in Cliffside Park, New Jersey, their team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Arlington, TX
Services provided
Locksmith & Key Store, a small Business Consulting company, is based in Arlington, Texas. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Atlanta, GA
Services provided
Locksmith Master Shop is a Business Consulting company. The team focuses on Business Consulting and Back Office Outsourcing, and the firm is located in Atlanta, Georgia.
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UndisclosedUndisclosed10 - 49Forest Park, IL
Services provided
General Locksmith Store is a Forest Park, Illinois-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Beaverton, OR
Services provided
Launched in 1982, Affordable Locksmith Services is a small Beaverton, Oregon-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Established in 1999, Anchor Locksmith Store is a Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
City Locksmith Services is a Commercial Brokerage Services company. Founded in 1983, the firm offers Commercial Brokerage Services and Business Consulting.
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UndisclosedUndisclosed10 - 49Richmond, VA
Services provided
Business Consulting company Expert Locksmith Store is in Richmond, Virginia. Launched in 1993, the team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Inglewood, CA
Services provided
Father Son Locksmith Shop is a small Business Consulting company in Inglewood, California. The team specializes in Business Consulting and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Rochester, MI
Services provided
Rochester Telemessaging Center is a call center company. The Rochester, Michigan-based firm was founded in 1972. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Fort Worth, TX
Services provided
Based in Fort Worth, Texas, Kim's Answering Service is an answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Bloomington, IN
Services provided
CallNet Call Center Services, a small telephone answering service, is headquartered in Bloomington, Indiana. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$150 - $199 / hr2 - 9Liberty Lake, WA
Services provided
See all 2 projectsRainierDigital is a digital marketing and integration agency specializing in HubSpot implementation and marketing strategies. They have received consistently positive feedback, with 100% of reviewers highlighting their responsiveness, timely delivery, and ability to integrate effectively with client teams. Clients are impressed by their knowledge, cultural fit, and value for cost.
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$1,000+Undisclosed10 - 49Alexandria, VA
Services provided
NIB, a branding agency, was established in 1938. They focuses on Branding and Conversion Optimization.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
Pipeline CRM is a CRM consulting and SI company. The agency is in Seattle, Washington. Their team offers CRM consulting and SI and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Lakewood, CO
Services provided
Founded in 2020, Uninterrupted Sales is a small Business Consulting company. Their team focuses on Business Consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49Morrisville, NC
Services provided
See all 1 projectsRelayTask is a North Carolina-based LLC offering professional customer support services. Specializing in providing tailored solutions for businesses, RelayTask ensures efficient customer engagement,
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$1,000+$100 - $149 / hr2 - 9Fort Collins, CO
Services provided
See all 1 projectsDigiCorb offers system updates and optimization services, particularly for staffing and employee management processes. The reviews consistently highlight the company's exceptional attention to detail, fair pricing, and strong communication skills. Clients appreciate DigiCorb's efficiency, integrity, and commitment to exceeding expectations, with Craig frequently mentioned for his personal dedication and expertise.
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UndisclosedUndisclosed2 - 9Little Elm, TX
Services provided
Lehman Consulting and Recruiting is an IT staff augmentation company. In Little Elm, Texas, the company was established in 2002. Their team provides IT staff augmentation and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9Olmsted Falls, OH
Services provided
See all 1 projectsRail Trip Strategies is a marketing consultancy firm that specializes in increasing awareness and booking meetings for eCommerce and marketing tech companies. Feedback is overwhelmingly positive, with 100% of reviewers praising their cost-effectiveness and cultural alignment. Clients highlight their impressive work quality and fair pricing, with no suggestions for improvement noted.
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$1,000+$25 - $49 / hr10 - 49South Brunswick Township, NJ
Services provided
Endicott Communications is an answering service. Established in 2007, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49San Luis Obispo, CA
Services provided
Advantage Answering Plus is an answering service in San Luis Obispo, California. They focus on Call Center Services and Customer Service Outsourcing and were established in 1992.
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$5,000+$100 - $149 / hr10 - 49Tucker, GA
Services provided
MLT Creative is a branding firm. The team is in Tucker, Georgia, and their services include Branding and Call Center Services.
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$5,000+$100 - $149 / hr10 - 49Minneapolis, MN
Services provided
StoryTeller Media + Communications, a web design company, is located in Minneapolis, Minnesota. They offer Web Design and Video Production.
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$5,000+$25 - $49 / hr50 - 249Pompano Beach, FL
Services provided
See all 11 projectsAt HyperHired, we excel in driving rapid growth for sales organizations through our innovative recruiting solutions. In the past year, we’ve seamlessly integrated our system into over 100
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Ftech Solutions is a midsize telephone answering service established in 2007. Their services include Call Center Services and Logo.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.8/40.017/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
32.8/40.016.4/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$5,000+$25 - $49 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.