Top Outbound Call Centers
15 Leaders 15 Contenders
4,839 Companies
List of the Top Outbound Call Center Services
Sponsored
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UndisclosedUndisclosed10 - 49
Services provided
50% Call Center Services25% Event Management25% Event MarketingNeXTfairs L.L.C is a call center company established in 2019. The company provides Call Center Services and Event Marketing.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
50% Back Office Outsourcing50% Sales OutsourcingBack Office Outsourcing and Sales Outsourcing company Vitonia was established in 2016. Located in Toronto, Canada, the team focuses on Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Pleasanton, CA
Services provided
25% Back Office Outsourcing25% Business Consulting25% Call Center Services +1 service25% Sales OutsourcingBusiness Consulting company Vouris specializes in Business Consulting and Call Center Services. They were launched in 2020.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
50% API Development50% Call Center ServicesAnswering service company and API Development company ITC Telecom Technology, LLC is in Denver, Colorado. Their services include Call Center Services and API Development.
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UndisclosedUndisclosed10 - 49Fairlawn, OH
Services provided
50% Sales Outsourcing25% Content Marketing25% Content Writing ServicesCLEARLIGHT is a Sales Outsourcing company. Their team is located in Fairlawn, Ohio. The agency specializes in Sales Outsourcing and Content Writing Services.
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UndisclosedUndisclosed10 - 49Crawley, England
Services provided
50% Back Office Outsourcing50% Call Center ServicesNoetica, a call center service and Back Office Outsourcing company, was established in 1997. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Lee's Summit, MO
Services provided
50% Affiliate Marketing50% Sales OutsourcingInterest Media, Inc is an Affiliate Marketing and Sales Outsourcing company. They are based in Lee's Summit, Missouri, and their services include Affiliate Marketing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Sao Paulo, Brazil
Services provided
50% Affiliate Marketing50% Sales OutsourcingKindico Digital Marketing Agency Ltd is an Affiliate Marketing and Sales Outsourcing company founded in 2016. The team specializes in Affiliate Marketing and Sales Outsourcing.
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$5,000+$150 - $199 / hr2 - 9Sarasota, FL
Services provided
20% Social Media Marketing20% Video Production10% Advertising +5 services10% Branding10% Business Consulting10% Sales Outsourcing10% Search Engine Optimization10% Web DevelopmentHeadquartered in Sarasota, Florida, Eclipzdigital. Is a social media marketing firm. They specialize in Social Media Marketing and Video Production.
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$1,000+< $25 / hr2 - 9
Services provided
65% Back Office Outsourcing10% Graphic Design10% Sales Outsourcing +2 services10% Social Media Marketing5% Content MarketingBased in Miami, Florida, Grow Virtual is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Social Media Marketing.
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Undisclosed< $25 / hr2 - 9Akron, OH
Services provided
75% Customer Service Outsourcing10% Call Center Services10% Other IT Consulting and SI +1 service5% Business ConsultingAGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9Pune, India
Services provided
20% Conversion Optimization20% Pay Per Click20% Social Media Marketing +7 services10% Ecommerce Marketing10% Sales Outsourcing5% Email Marketing5% Mobile & App Marketing5% Web Design3% Graphic Design2% LogoDigiMark Global is a social media marketing agency. Based in Pune, India, the team offers Social Media Marketing and Conversion Optimization.
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Undisclosed< $25 / hr2 - 9
Services provided
30% Social Media Marketing15% Video Marketing10% Graphic Design +6 services10% Sales Outsourcing10% Video Production10% Web Design5% Marketing Strategy5% Print Design5% Product MarketingLab Darshi is a social media marketing firm established in 2023. The small team focuses on Social Media Marketing and Video Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
20% Content Marketing20% Content Writing Services10% Branding +5 services10% Corporate Training & Coaching10% Mobile App Development10% Sales Outsourcing10% Web Design10% Web DevelopmentLosEvolution, LLC, a Content Marketing company, was founded in 2014. The company focuses on Content Marketing and Content Writing Services, and is small.
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$1,000+$100 - $149 / hr2 - 9
Services provided
25% Branding15% Business Consulting15% Digital Strategy +4 services15% Social Media Marketing10% Advertising10% Call Center Services10% Marketing StrategyDigital Era Hub is a branding firm. Launched in 2022, the team specializes in Branding and Digital Strategy.
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$1,000+$50 - $99 / hr2 - 9Saugus, MA
Services provided
15% Graphic Design15% Social Media Marketing15% Web Design +6 services15% Web Development10% Advertising10% Print Design10% Sales Outsourcing5% E-Commerce Development5% LogoLex Marketing Agency is a social media marketing agency established in 2022. The small team provides Social Media Marketing and Web Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
10% BI & Big Data Consulting & SI10% CRM Consulting and SI10% Cloud Consulting & SI +7 services10% Corporate Training & Coaching10% Custom Software Development10% ERP Consulting and SI10% Financial Consulting10% IT Strategy Consulting10% Sales Outsourcing10% Unified Communications Consulting & SISmall IT strategy consulting company Solutionzhere Software Consulting, is headquartered in Plumpton, Australia. Their services include IT strategy consulting and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr2 - 9Monroe, WA
Services provided
15% Search Engine Optimization15% Web Development10% Conversion Optimization +6 services10% Digital Strategy10% E-Commerce Development10% Ecommerce Marketing10% Mobile App Development10% Sales Outsourcing10% Social Media MarketingSell in Seattle is a SEO agency. The firm is based in Monroe, Washington. Their team focuses on Search Engine Optimization and Web Development.
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$1,000+$50 - $99 / hr2 - 9
Services provided
10% Branding10% Content Writing Services10% Graphic Design +7 services10% Logo10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentBranding company Search Media Group offers Branding and Social Media Marketing. They were founded in 2024.
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UndisclosedUndisclosed2 - 9Ratoath, Ireland
Services provided
15% Graphic Design15% Web Design10% Custom Software Development +6 services10% Digital Strategy10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Video MarketingHeadquartered in Ratoath, Ireland, Anndan Media is a web design agency. The team focuses on Web Design and Graphic Design.
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$1,000+$50 - $99 / hr2 - 9
Services provided
10% Branding10% Business Consulting10% E-Commerce Development +7 services10% Logo10% Low/No Code Development10% Packaging Design10% Sales Outsourcing10% UX/UI Design10% Web Design10% Web DevelopmentBlack Nova is a website development company. They are in Navi Mumbai, India and have small team of experts. Their services include Web Development and Branding.
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$1,000+$50 - $99 / hr2 - 9
Services provided
10% Advertising10% Conversion Optimization10% Demand Generation Marketing +7 services10% Digital Strategy10% Ecommerce Marketing10% Marketing Strategy10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingWe Are Paid Search is an Advertising company. They were established in 2017 and specialize in Advertising and Marketing Strategy.
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$1,000+$25 - $49 / hr2 - 9
Services provided
10% Advertising10% Branding10% Content Marketing +7 services10% Corporate Photography10% Graphic Design10% Marketing Strategy10% Sales Outsourcing10% Social Media Marketing10% Web Design10% Web DevelopmentHeadquartered in Panvel, India, SPARKSNAP ADVERTISING is a small Advertising company. Their services include Advertising and Branding.
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UndisclosedUndisclosed2 - 9
Services provided
10% Content Marketing10% Conversion Optimization10% Demand Generation Marketing +7 services10% Digital Strategy10% Email Marketing10% Fractional CMO Services10% Sales Outsourcing10% Search Engine Optimization10% UX/UI Design10% Web DesignDigital Strategy company REACHBOAT was established in 2024. The small team specializes in Digital Strategy and Content Marketing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
10% Back Office Outsourcing10% Customer Service Outsourcing10% Executive Search +7 services10% Finance & Accounting Outsourcing (FAO)10% HR Consulting10% HR Outsourcing10% Recruiting10% Recruitment Process Outsourcing10% Sales Outsourcing10% StaffingANSI Services is a Back Office Outsourcing company established in 2024. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
15% Marketing Strategy15% Social Media Marketing10% Email Marketing +10 services10% Graphic Design10% Search Engine Optimization5% Content Marketing5% Customer Service Outsourcing5% Logo5% Market Research5% Packaging Design5% Print Design5% Sales Outsourcing5% Video ProductionSocial media marketing firm BRILZEN is in Lahore, Pakistan. Founded in 2023, the team offers Social Media Marketing and Marketing Strategy.
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UndisclosedUndisclosed50 - 249Waltham, MA
Services provided
25% Back Office Outsourcing25% Content Marketing25% Market Research +2 services13% Sales Outsourcing12% Call Center ServicesSee all 1 projectsAberdeen is a lead generation company known for its name recognition in the industry. However, client feedback indicates significant dissatisfaction, as 100% of the reviews highlighted issues with lead quality and lack of collaboration, resulting in no successful conversions. Clients suggest improvements in quality assurance and flexibility with billing when performance metrics are unmet.
Industry Experience
Aberdeen has experience primarily in the Software industry, with feedback highlighting challenges in lead generation efforts. Clients noted a lack of quality assurance on leads and unsatisfactory conversion rates, resulting in negative sentiment. While the company has name recognition, it has been criticized for not meeting key performance indicators (KPIs) and for inflexible billing practices. Potential clients in the Software sector may want to approach with caution, as other providers may offer more collaborative support.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed dissatisfaction with Aberdeen's overall cost and value for money. One reviewer noted that after investing in a lead generation pilot program, they received 48 leads with zero conversions or successful outcomes, leading to the suspension of the project. Despite reaching out for a pricing concession due to unmet KPIs, the request was denied, highlighting a lack of flexibility in billing practices. Overall, the sentiment indicates that clients feel the services do not justify the costs.Was this helpful?
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$1,000+< $25 / hr10 - 49Vaughan, Canada
Services provided
5% Advertising5% Application Management & Support5% Back Office Outsourcing +17 services5% Branding5% Call Center Services5% Content Marketing5% Customer Service Outsourcing5% Digital Strategy5% Finance & Accounting Outsourcing (FAO)5% Graphic Design5% HR Outsourcing5% IT Managed Services5% Market Research5% Other Digital Marketing5% Other Marketing5% Pay Per Click5% Recruiting5% Recruitment Process Outsourcing5% Search Engine Optimization5% TranscriptionLaunched in 2015, Call Box BPO is a small call center. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+$100 - $149 / hr10 - 49
Services provided
10% AI Agents10% Advertising10% Demand Generation Marketing +9 services10% Ecommerce Marketing10% Marketing Strategy10% Performance Marketing10% Search Engine Optimization10% Social Media Marketing5% Media Planning & Buying5% Product Marketing5% Sales Outsourcing5% Web DevelopmentLike Honey is a social media marketing company. Their team is located in Utrecht, Netherlands. The firm specializes in Social Media Marketing and Search Engine Optimization.
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$5,000+$25 - $49 / hr2 - 9Brewster, NY
Services provided
20% Content Marketing20% Email Marketing15% Search Engine Optimization +5 services10% Conversion Optimization10% Digital Strategy10% Direct Marketing10% Sales Outsourcing5% Call Center ServicesConvertB2B, a small Content Marketing company, is based in Brewster, New York. The team specializes in Content Marketing and Email Marketing.
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$1,000+$100 - $149 / hr2 - 9Zagreb, Croatia
Services provided
20% Custom Software Development20% Mobile App Development20% Web Development +6 services15% Sales Outsourcing5% Business Consulting5% Corporate Training & Coaching5% Product Design5% UX/UI Design5% Web DesignIn Zagreb, Croatia, Lighthouse Advisory is a custom software development firm. They provide Custom Software Development and Web Development.
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Undisclosed$25 - $49 / hr2 - 9Ahmedabad, India
Services provided
15% Email Marketing15% Mobile App Development15% Sales Outsourcing +4 services15% Search Engine Optimization15% Social Media Marketing15% Web Design10% Other Digital MarketingITechSoft Technologies is a social media marketing company. Located in Ahmedabad, India, the team provides Social Media Marketing and Email Marketing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
15% Call Center Services15% Customer Service Outsourcing15% Recruiting +10 services10% Back Office Outsourcing5% Business Consulting5% Corporate Training & Coaching5% Data Annotation Services5% Document Digitization & Management5% HR Consulting5% HR Outsourcing5% Market Research5% Other IT Consulting and SI5% Social Media MarketingCentradesur N.V. Is a call center company. The Paramaribo, Suriname-based company offers Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed2 - 9Dhaka, Bangladesh
Services provided
35% Email Marketing25% Direct Marketing15% Market Research +2 services15% Sales Outsourcing10% Business Valuation ServicesFounded in 2021, BisUnited is an Email Marketing company. The small team provides Email Marketing and Direct Marketing.
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Undisclosed< $25 / hr2 - 9Dhaka, Bangladesh
Services provided
45% CRM Consulting and SI20% Email Marketing15% Call Center Services +2 services10% IT Managed Services10% Low/No Code DevelopmentIdea Tanks is a CRM consulting and SI company established in 2023. The agency specializes in CRM consulting and SI and Email Marketing.
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$1,000+$50 - $99 / hr2 - 9
Services provided
15% Branding15% Conversion Optimization15% Email Marketing +4 services15% Pay Per Click15% Sales Outsourcing15% Social Media Marketing10% Ecommerce MarketingThe Ad Agency, a branding company, was founded in 2023. The team provides Branding and Social Media Marketing and is located in Outer West Durban, South Africa.
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$1,000+$25 - $49 / hr2 - 9
Services provided
15% Graphic Design15% Pay Per Click15% Sales Outsourcing +5 services15% UX/UI Design10% Content Marketing10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentPPC company Digital Growth Technology was established in 2019. The firm offers Pay Per Click and UX/UI Design, and is small.
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$1,000+Undisclosed2 - 9Newbury, England
Services provided
15% Content Marketing15% Conversion Optimization15% Digital Strategy +4 services15% Ecommerce Marketing15% Sales Outsourcing15% Search Engine Optimization10% Pay Per ClickDigital Strategy company Monday Clicks was launched in 2022. The team focuses on Digital Strategy and Content Marketing and is headquartered in Newbury, England.
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$10,000+< $25 / hr2 - 9
Services provided
25% IT Staff Augmentation25% Web Development20% DevOps Managed Services +2 services15% Cloud Consulting & SI15% Sales OutsourcingGeko Technologies is an IT staff augmentation company. Their small team of employees is in Casper, Wyoming. Their team focuses on IT staff augmentation and Web Development.
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$5,000+$300+ / hr2 - 9London, England
Services provided
45% Marketing Strategy15% Business Consulting15% Generative AI +2 services15% Sales Outsourcing10% Digital StrategyElansio Ltd is a Marketing Strategy company. Their small team is headquartered in London, England and offers Marketing Strategy and Business Consulting. The agency was founded in 2021.
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$5,000+$50 - $99 / hr2 - 9دبي, United Arab Emirates
Services provided
85% Email Marketing15% Sales OutsourcingEmail Marketing company nagmedia provides Email Marketing and Sales Outsourcing. They are headquartered in دبي, United Arab Emirates.
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$1,000+< $25 / hr2 - 9Surat, India
Services provided
20% Search Engine Optimization15% Graphic Design15% Pay Per Click +4 services15% Sales Outsourcing15% Social Media Marketing10% Content Marketing10% Content Writing ServicesHeadquartered in Surat, India, Media Riser is a SEO agency. Their services include Search Engine Optimization and Social Media Marketing.
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$5,000+Undisclosed2 - 9Doha, Qatar
Services provided
20% Business Consulting20% Content Marketing15% Branding +4 services15% Sales Outsourcing15% Social Media Marketing10% Marketing Strategy5% Search Engine OptimizationGrudva LLC is a Doha, Qatar-based Content Marketing company. Their services include Content Marketing and Business Consulting.
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$1,000+$50 - $99 / hr2 - 9Toronto, Canada
Services provided
15% Branding15% Content Marketing15% Sales Outsourcing +4 services15% Search Engine Optimization15% Web Design15% Web Development10% Email MarketingMarketing Dynamics is a branding agency. They offer Branding and Content Marketing and are in Toronto, Canada.
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$1,000+$25 - $49 / hr2 - 9
Services provided
20% Branding20% Marketing Strategy15% Mobile App Development +4 services15% Sales Outsourcing10% Low/No Code Development10% Web Design10% Web DevelopmentBankai.Agency, a branding agency, provides Branding and Marketing Strategy. The agency is in Almaty, Kazakhstan.
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$5,000+$50 - $99 / hr2 - 9
Services provided
35% AI Consulting35% AI Development15% Demand Generation Marketing +1 service15% Sales OutsourcingBlaink Digital is a small artificial intelligence company. The team provides Artificial Intelligence and AI Consulting.
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$1,000+< $25 / hr2 - 9
Services provided
15% Back Office Outsourcing15% Call Center Services15% Customer Service Outsourcing +8 services10% Business Consulting10% Web Design10% Web Development5% AI Development5% Application Management & Support5% Custom Software Development5% E-Commerce Development5% HR OutsourcingBased in New York City, New York and Islamabad, Pakistan, Star Consultants is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2024.
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$1,000+$100 - $149 / hr2 - 9
Services provided
50% Search Engine Optimization25% Pay Per Click15% Sales Outsourcing +1 service10% AdvertisingSEOptimize is a small SEO services firm launched in 2025. Their team specializes in Search Engine Optimization and Pay Per Click.
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$1,000+< $25 / hr2 - 9
Services provided
20% SMS Marketing15% Back Office Outsourcing15% Ecommerce Marketing +4 services15% Email Marketing15% Sales Outsourcing10% Application Management & Support10% Customer Service OutsourcingEvident Enterprises is a small Lucknow, India-based SMS Marketing company. Their services include SMS Marketing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Flint, MI
Services provided
40% Call Center Services24% Customer Service Outsourcing20% HR Consulting +1 service16% Sales OutsourcingBennett Communication Solutions is an answering service company. They provide Call Center Services and Customer Service Outsourcing and were launched in 1947.
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List of the Top 15 Outbound Call Center Services
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36/40.020/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
290% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
36.2/40.019/20 Reviews10/10 Clients & Experience7.2/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$5,000+Undisclosed50 - 249Laguna Beach, CA
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
290% Outbound Voice Services -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34/40.019.6/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
220% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
34/40.019.6/20 Reviews9.8/10 Clients & Experience4.6/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
33.9/40.019.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
220% Outbound Voice Services -
$5,000+$50 - $99 / hr50 - 249Olympia, WA
Ability to deliver
33.7/40.020/20 Reviews10/10 Clients & Experience3.7/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
33.5/40.018.6/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
33.5/40.019.8/20 Reviews10/10 Clients & Experience3.7/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
33.4/40.020/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
245% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
230% Outbound Voice Services -
$10,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
32.8/40.018.6/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
280% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
150% Outbound Voice Services -
$5,000+$100 - $149 / hr10 - 49Dover, DE
Ability to deliver
32.4/40.019/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
180% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.3/40.019.2/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
75% Outbound Voice Services25% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
140% Outbound Voice Services -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
340% Outbound Voice Services -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
31.8/40.017.4/20 Reviews8.4/10 Clients & Experience5.9/10 Market PresenceService focus
160% Outbound Voice Services -
$10,000+Undisclosed10 - 49Paris, France
Ability to deliver
31.7/40.018.6/20 Reviews9.7/10 Clients & Experience3.4/10 Market PresenceService focus
300% Outbound Voice Services -
$10,000+$50 - $99 / hr10 - 49Toronto, Canada
Ability to deliver
31.7/40.017.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
190% Outbound Voice Services -
$10,000+Undisclosed50 - 249Theale, England
Ability to deliver
31.4/40.017/20 Reviews9.7/10 Clients & Experience4.7/10 Market PresenceService focus
150% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.2/40.018.8/20 Reviews8.6/10 Clients & Experience3.9/10 Market PresenceService focus
350% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
31/40.017.6/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
180% Outbound Voice Services -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
31/40.016/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
30.9/40.017/20 Reviews8.2/10 Clients & Experience5.7/10 Market PresenceService focus
200% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
120% Outbound Voice Services
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Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
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