Top Outbound Call Centers
4,732 Companies
List of the Top Outbound Call Center Services
Sponsored
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$1,000+Undisclosed2 - 9
Services provided
40% Search Engine Optimization20% Conversion Optimization20% Marketing Strategy +1 service20% Sales OutsourcingEstablished in 2016, Goldenseed Local is a SEO services firm. Their services include Search Engine Optimization and Marketing Strategy.
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$5,000+$100 - $149 / hr2 - 9
Services provided
20% Business Consulting20% Finance & Accounting Outsourcing (FAO)20% Fractional CFO Services +2 services20% Procurement Support20% Sales OutsourcingAAAgiler GmbH is a small Business Consulting company in Darmstadt, Germany. The team focuses on Business Consulting and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
Services provided
20% Call Center Services15% Custom Software Development15% Unified Communications Consulting & SI +5 services15% Web Development10% E-Commerce Development10% Mobile App Development10% Other Application Development5% Social Media MarketingSee all 1 projectsSyncTech Solutions offers services in web development, branding, and digital marketing, as evident from their collaboration with Panjiri.pk on an e-commerce website project. Feedback highlights their timely delivery, impressive design, and customer-centric approach, making them highly recommendable with no notable areas for improvement.
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$1,000+< $25 / hr10 - 49Balsall Common, England
Services provided
50% IT Managed Services30% Customer Service Outsourcing10% Call Center Services +1 service10% Sales OutsourcingLive IT Support is a Balsall Common, England-based IT managed services company. They offer IT managed services and Customer Service Outsourcing and were established in 2016.
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$1,000+< $25 / hr10 - 49
Services provided
20% Accounting20% Back Office Outsourcing10% Call Center Services +6 services10% Customer Service Outsourcing10% Direct Marketing10% Email Marketing10% Sales Outsourcing5% Graphic Design5% Web DevelopmentAccounting company Star Global Solutions focuses on Accounting and Back Office Outsourcing. They are in Suva, Fiji.
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UndisclosedUndisclosed10 - 49
Services provided
20% Branding20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingSeo company Uk is an England-based branding firm. Their services include Branding and Social Media Marketing.
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$1,000+$25 - $49 / hr10 - 49Germantown, MD
Services provided
20% Content Marketing20% Email Marketing20% Sales Outsourcing +2 services20% Social Media Marketing20% Web DesignLocated in Germantown, Maryland and Germantown, Maryland, Summit Marketing Group is a social media marketing firm. They specialize in Social Media Marketing and Content Marketing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
10% Back Office Outsourcing10% Call Center Services10% Content Marketing +7 services10% Custom Software Development10% Customer Service Outsourcing10% Email Marketing10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingSocial media marketing firm Grm Bpo provides Social Media Marketing and Content Marketing. They were launched in 2021.
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$1,000+$25 - $49 / hr10 - 49Mumbai, India
Services provided
20% Branding20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentArdourWe Content Writing Pvt Ltd is a branding firm. The small Mumbai, India-based team provides Branding and Social Media Marketing. The company was founded in 2017.
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$1,000+$150 - $199 / hr10 - 49Beckett Ridge, OH
Services provided
20% Back Office Outsourcing20% Content Marketing20% Content Writing Services +2 services20% Sales Outsourcing20% Search Engine OptimizationHidden Falls Media is a Beckett Ridge, Ohio-based Content Marketing company. Their services include Content Marketing and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
20% Content Writing Services20% Email Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingSocial media marketing agency Accord Tech Solutions was established in 2012. The team provides Social Media Marketing and Email Marketing and is located in Cheyenne, Wyoming and Dhaka, Bangladesh.
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Services provided
20% Sales Outsourcing20% Search Engine Optimization20% Social Media Marketing +2 services20% Web Design20% Web DevelopmentBased in Los Angeles, California, GrowthBridge Consulting is a social media marketing agency. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49
Services provided
20% Branding20% Direct Marketing20% IT Managed Services +2 services20% Sales Outsourcing20% Social Media MarketingBulk Email Data is a branding firm. The team is located in California, California, and their services include Branding and Direct Marketing.
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$1,000+< $25 / hr10 - 49
Services provided
20% Audio Production20% Sales Outsourcing20% Social Media Marketing +2 services20% Video Marketing20% Video ProductionSocial media marketing firm WASD was founded in 2017. The small team focuses on Social Media Marketing and Video Production.
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Undisclosed$50 - $99 / hr10 - 49
Services provided
20% Branding20% Email Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DevelopmentEstablished in 2024, Pixel Solution is a branding firm. The team specializes in Branding and Email Marketing.
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$1,000+$50 - $99 / hr10 - 49
Services provided
20% Call Center Services20% Immigration Law20% Recruiting +2 services20% Recruitment Process Outsourcing20% StaffingGlobalWorkerRo is a small call center service. Founded in 2020, the team focuses on Call Center Services and Immigration Law.
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$25,000+$100 - $149 / hr10 - 49Noida, India
Services provided
20% Recruitment Process Outsourcing10% Back Office Outsourcing10% Business Consulting +6 services10% Call Center Services10% Cloud Consulting & SI10% Cybersecurity10% IT Managed Services10% IT Strategy Consulting10% Sales OutsourcingSphere Global Solutions, a Recruitment Process Outsourcing company, was launched in 2019. The firm provides Recruitment Process Outsourcing and IT strategy consulting, and is small.
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UndisclosedUndisclosed10 - 49London, England
Services provided
20% Email Marketing20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingSocial media marketing company Nexus Healthcare offers Social Media Marketing and Email Marketing. They are headquartered in London, England.
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Undisclosed< $25 / hr10 - 49Kolkata, India
Services provided
20% Branding20% Direct Marketing20% Mobile App Development +2 services20% Public Relations20% Sales OutsourcingHansraj Ventures Pvt Ltd is a branding agency. The Kolkata, India-based agency offers Branding and Direct Marketing.
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$5,000+Undisclosed10 - 49
Services provided
20% Call Center Services20% IT Managed Services20% IT Staff Augmentation +2 services20% IT Strategy Consulting20% StaffingHeadquartered in San Francisco, California, Plugg Technologies is an IT strategy consulting company. The team specializes in IT strategy consulting and IT managed services.
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$1,000+< $25 / hr50 - 249Lahore, Pakistan
Services provided
10% Back Office Outsourcing10% Call Center Services10% Customer Service Outsourcing +19 services10% Sales Outsourcing5% Accounting5% Business Consulting5% Graphic Design5% IT Managed Services5% Print Design5% Social Media Marketing5% Trucking5% Web Design5% Web Development2% Advertising2% E-Commerce Development2% Market Research2% Other Digital Marketing2% Other Marketing2% Warehousing & Distribution1% Commercial Brokerage Services1% Commercial Property Management1% Logistics & Supply Chain ConsultingPhone answering service i Concepts / I Possible /Goraya Consultant & Traders is located in Lahore, Pakistan. Launched in 2008, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Miami, FL
Services provided
55% Customer Service Outsourcing25% Back Office Outsourcing10% Call Center Services +1 service10% Sales OutsourcingBetter Support is a Customer Service Outsourcing company located in Miami, Florida. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249Bengaluru, India
Services provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Back Office Outsourcing +2 services10% Business Consulting10% Finance & Accounting Outsourcing (FAO)VSSR Consulting llp is a Customer Service Outsourcing company. The team is located in Bengaluru, India and Mysuru, India, and their services include Customer Service Outsourcing and Sales
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Undisclosed$25 - $49 / hr50 - 249
Services provided
20% Back Office Outsourcing20% Digital Strategy20% Sales Outsourcing +4 services10% Graphic Design10% Pay Per Click10% Social Media Marketing10% Web DesignVOOV is a Digital Strategy company founded in 2021. Their services include Digital Strategy and Back Office Outsourcing.
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$10,000+Undisclosed50 - 249Glasgow, Scotland
Services provided
40% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +1 service10% Warehousing & DistributionTaskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Rawalpindi, Pakistan
Services provided
20% Back Office Outsourcing20% Graphic Design20% Sales Outsourcing +3 services20% UX/UI Design10% Content Marketing10% Social Media MarketingEurosHub, an user experience design company, is headquartered in Rawalpindi, Pakistan. Established in 2024, the team focuses on UX/UI Design and Graphic Design.
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$1,000+< $25 / hr50 - 249Marietta, GA
Services provided
20% AI Development20% Call Center Services20% Customer Service Outsourcing +2 services20% IT Managed Services20% Mobile App DevelopmentMidsize IT managed services company 263Hub, is based in Marietta, Georgia and Harare, Zimbabwe. Their services include IT managed services and Mobile App Development.
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$1,000+$50 - $99 / hr50 - 249Bangkok, Thailand
Services provided
20% AI Development20% Call Center Services20% Customer Service Outsourcing +2 services20% IT Managed Services20% Other IT Consulting and SISCMC Technologies Co., Ltd. Is an IT managed services company. The firm is headquartered in Bangkok, Thailand. Their services include IT managed services and other IT consulting and SI.
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$75,000+$25 - $49 / hr50 - 249Karachi, Pakistan
Services provided
20% Back Office Outsourcing20% Business Consulting20% Call Center Services +2 services20% Customer Service Outsourcing20% StaffingTaxon Technology LLP is a Karachi, Pakistan-based Business Consulting company. Founded in 2001, the team specializes in Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Bhiwadi, India
Services provided
20% Accounting20% Financial Advising & Planning20% Mobile App Development +2 services20% Recruitment Process Outsourcing20% Sales OutsourcingLaunched in 2020, GTS Consultant India is a midsize app development company. Their services include Mobile App Development and Accounting.
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UndisclosedUndisclosed50 - 249
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% HR Outsourcing20% Social Media MarketingACTIV8 ASIA, a social media marketing firm, offer Social Media Marketing and Call Center Services. They were founded in 2022.
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UndisclosedUndisclosed50 - 249
Services provided
20% Back Office Outsourcing20% Business Consulting20% Call Center Services +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)Established in 2005, trantus is a midsize Mexico City, Mexico-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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$1,000+$50 - $99 / hr50 - 249Paris, France
Services provided
20% Application Testing20% Branding20% IT Managed Services +2 services20% Pay Per Click20% Sales Outsourcing247 Marketing Agency is a midsize branding agency. Launched in 2016, the team offers Branding and Pay Per Click.
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$1,000+< $25 / hr50 - 249
Services provided
20% Back Office Outsourcing20% Business Consulting20% Customer Service Outsourcing +2 services20% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingBusiness Consulting company Outsource India Data Entry is based in Denver, Colorado. They focus on Business Consulting and Back Office Outsourcing and were established in 2013.
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$5,000+$150 - $199 / hr10 - 49New York, NY
Services provided
40% Business Consulting25% Conversion Optimization25% Marketing Strategy +1 service10% Sales OutsourcingLocated in New York, New York, Skaled is a Business Consulting company. The team specializes in Business Consulting and Conversion Optimization.
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UndisclosedUndisclosed2 - 9Bristol, England
Services provided
25% Pay Per Click20% Marketing Strategy20% Search Engine Optimization +2 services20% Web Development15% Sales OutsourcingLaunched in 2016, Growthlabs B2B Marketing Agency is a pay per click company. The small team focuses on Pay Per Click and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Paris, France
Services provided
25% Digital Strategy25% Pay Per Click25% Sales Outsourcing +1 service25% Search Engine OptimizationLocated in Paris, France, Agence IA Marketing is a small Digital Strategy company. The team focuses on Digital Strategy and Search Engine Optimization.
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$1,000+< $25 / hr2 - 9Cairo, Egypt
Services provided
30% Direct Marketing25% Sales Outsourcing15% Back Office Outsourcing +4 services10% Call Center Services10% Customer Service Outsourcing5% Business Consulting5% Other MarketingDropjobbing is a Cairo, Egypt-based Direct Marketing company. They focus on Direct Marketing and Sales Outsourcing and were established in 2016.
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$1,000+Undisclosed2 - 9
Services provided
50% Email Marketing35% Sales Outsourcing5% Demand Generation Marketing +2 services5% Digital Strategy5% Marketing StrategyEmail Marketing company ARD Lead Leverage is in Middletown, Delaware. Founded in 2016, the team provides Email Marketing and Sales Outsourcing.
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$1,000+$100 - $149 / hr2 - 9Isleworth, England
Services provided
35% Advertising35% Sales Outsourcing30% Marketing StrategyAriz Media is a small Advertising company in Isleworth, England. Their services include Advertising and Sales Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
35% Marketing Strategy35% Sales Outsourcing30% Digital StrategyServiceSurfer is a Marketing Strategy company. The Melbourne, Australia-based team focuses on Marketing Strategy and Sales Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
35% Email Marketing35% Sales Outsourcing30% SMS MarketingFounded in 2024, Electryk is an Email Marketing company. The company focuses on Email Marketing and Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
35% Conversion Optimization35% Sales Outsourcing30% Pay Per ClickNew Converts is a Conversion Optimization company. The team offers Conversion Optimization and Sales Outsourcing and is located in Amsterdam, Netherlands.
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$1,000+$150 - $199 / hr2 - 9Midway, UT
Services provided
35% Print Design35% Sales Outsourcing30% BrandingEast Two West is a print design agency. The firm is based in Midway, Utah. Their services include Print Design and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
50% AI Agents35% Call Center Services15% Email MarketingSalesix ai, an AI Agents company, specialize in AI Agents and Call Center Services. They were launched in 2026.
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$1,000+$50 - $99 / hr10 - 49Dhaka, Bangladesh
Services provided
30% Call Center Services10% Back Office Outsourcing10% Content Marketing +5 services10% Graphic Design10% Search Engine Optimization10% UX/UI Design10% Web Design10% Web DevelopmentSee all 1 projectsDivinut provides business process outsourcing (BPO) services, including cold calling and back office support, with a focus on generating quality leads and managing data efficiently. Reviews highlight their professionalism, efficient project management, and alignment with client values, resulting in a 20% sales pipeline increase. Clients appreciate their proactive approach, though more frequent progress updates are suggested.
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$1,000+Undisclosed10 - 49Bury, England
Services provided
30% Call Center Services25% Search Engine Optimization15% Social Media Marketing +4 services10% Email Marketing10% IT Managed Services5% Advertising5% BrandingLoop Outsourcing, a phone answering service, was established in 2022. The team focuses on Call Center Services and Search Engine Optimization and is headquartered in Bury, England.
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$5,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
20% Back Office Outsourcing20% Call Center Services10% Customer Service Outsourcing +9 services10% Graphic Design10% Sales Outsourcing8% Cybersecurity5% Email Marketing5% Search Engine Optimization5% Social Media Marketing3% IT Staff Augmentation2% Content Moderation Services2% Recruitment Process OutsourcingTeleserv is a call center company. Launched in 2023, the firm focuses on Call Center Services and Back Office Outsourcing.
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$25,000+Undisclosed10 - 49
Services provided
50% Email Marketing30% Sales Outsourcing20% Market ResearchLEADSINFOTECH is a small Bhandara, India-based Email Marketing company. The team provides Email Marketing and Sales Outsourcing.
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$1,000+Undisclosed10 - 49London , England
Services provided
30% HR Outsourcing30% Recruitment Process Outsourcing30% Sales Outsourcing +1 service10% Employer of Record (EOR) ServicesSales Outsourcing company We Can Lead was founded in 2022. The team provides Sales Outsourcing and HR Outsourcing and is in London , England and Prilep, North Macedonia.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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- Market presence and reputation in the industry
List of the Top 15 Outbound Call Center Services
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.6/40.018.8/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
310% Outbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
180% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
240% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
140% Outbound Voice Services -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Outbound Voice Services -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
120% Outbound Voice Services -
$5,000+$150 - $199 / hr10 - 49Calgary, Canada
Ability to deliver
35.1/40.016.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
300% Outbound Voice Services -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
60% Outbound Voice Services40% Other
Latest Outbound Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
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