Top Outbound Call Centers
4,709 Companies
List of the Top Outbound Call Center Services
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing10% Call Center Services10% Customer Service Outsourcing +10 services10% Finance & Accounting Outsourcing (FAO)10% Sales Outsourcing5% Branding5% Graphic Design5% HR Consulting5% Market Research5% Media Planning & Buying5% UX/UI Design5% Video Production5% Web DesignIn London, England and Dhaka, Bangladesh, RPSI Limited: TECH-TEEM is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Thiruvananthapuram, India
Services provided
30% Back Office Outsourcing15% Customer Service Outsourcing10% Call Center Services +7 services10% Fulfillment10% Sales Outsourcing5% Business Consulting5% Logo5% Market Research5% Transcription5% UX/UI DesignDomshark is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Customer Service Outsourcing and is headquartered in Thiruvananthapuram, India.
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UndisclosedUndisclosed10 - 49Woonsocket, RI
Services provided
20% Content Marketing20% Sales Outsourcing15% Digital Strategy +3 services15% Email Marketing15% Marketing Strategy15% Social Media MarketingSalesAmp is a Content Marketing company. They are based in Woonsocket, Rhode Island and have small team. Their team provides Content Marketing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Chișinău, Moldova
Services provided
20% Email Marketing20% Marketing Strategy20% Sales Outsourcing +2 services20% Web Design20% Web DevelopmentLislex is a Marketing Strategy company. Headquartered in Chișinău, Moldova, their small team provides Marketing Strategy and Email Marketing. The company was launched in 2017.
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$1,000+< $25 / hr10 - 49Riverstone, Australia
Services provided
25% Back Office Outsourcing20% Call Center Services20% Graphic Design +3 services15% Web Design10% Search Engine Optimization10% Social Media MarketingAuxilio Business Solutions Pty Ltd is a Back Office Outsourcing company. The firm is in Riverstone, Australia. Their services include Back Office Outsourcing and Graphic Design.
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Undisclosed$100 - $149 / hr10 - 49Stuttgart, Germany
Services provided
80% Email Marketing20% Sales OutsourcingFounded in 2021, Connect Company, a small Email Marketing company, is in Stuttgart, Germany. Their team focuses on Email Marketing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49New Delhi, India
Services provided
65% Public Relations20% Sales Outsourcing10% Event Management +1 service5% Digital StrategyPublic relations firm Lexicon World was established in 1996. The company offers Public Relations and Sales Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
40% Business Consulting15% Finance & Accounting Outsourcing (FAO)10% Call Center Services +4 services10% Customer Service Outsourcing10% Financial Consulting10% Sales Outsourcing5% Back Office OutsourcingBusiness Consulting company Bigwiggin Solutions LLP was launched in 2022. The small team specializes in Business Consulting and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Gurugram, India
Services provided
20% Content Marketing20% Sales Outsourcing20% Web Development +4 services10% Graphic Design10% Search Engine Optimization10% Social Media Marketing10% Video ProductionContent Marketing company Fotoplane Social is located in Gurugram, India. Established in 2019, the team offers Content Marketing and Web Development.
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$5,000+Undisclosed10 - 49Singapore
Services provided
10% Account-Based Marketing10% Branding10% Call Center Services +7 services10% Demand Generation Marketing10% Digital Strategy10% Event Management10% Event Marketing10% Market Research10% Marketing Strategy10% Sales OutsourcingM4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
20% Branding20% E-Commerce Development20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DevelopmentBranding agency Ksquare99 Web Services was established in 2012. The team focuses on Branding and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Chennai, India
Services provided
20% Sales Outsourcing20% Search Engine Optimization20% Social Media Marketing +2 services20% UX/UI Design20% Web DevelopmentThrivius Digital Marketing Agency, a small social media marketing company, is based in Chennai, India and Chennai, India. The team specializes in Social Media Marketing and Search Engine
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$1,000+$25 - $49 / hr10 - 49
Services provided
20% Application Management & Support20% Call Center Services20% Cybersecurity +3 services20% IT Strategy Consulting10% Low/No Code Development10% Web DevelopmentInformatic Computech Pvt Ltd is an IT strategy consulting company. Their team is headquartered in Jaipur, India and Pune, India and offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
10% Call Center Services10% Customer Service Outsourcing10% Email Marketing +7 services10% Other Digital Marketing10% Pay Per Click10% Recruiting10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% StaffingThe Virtual Professionals is a small Geelong, Australia-based social media marketing agency. The team focuses on Social Media Marketing and Email Marketing.
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$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Services provided
40% Business Consulting40% Customer Service Outsourcing20% Call Center ServicesLead2b, a small Business Consulting company, is in Corró d'Avall, Spain. Their services include Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
40% IT Managed Services20% Back Office Outsourcing20% Call Center Services +1 service20% IT Staff AugmentationTech Team One is a small IT managed services company in Austin, Texas. The team offers IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Prague, Czech Republic
Services provided
20% Advertising20% Branding20% CRM Consulting and SI +2 services20% Email Marketing20% Sales OutsourcingATMT Inc. Is an Advertising company. The firm is located in Prague, Czech Republic. Their services include Advertising and Branding.
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$25,000+Undisclosed10 - 49Vancouver, Canada
Services provided
30% Account-Based Marketing30% Demand Generation Marketing20% Sales Outsourcing +2 services10% AI Development10% Email MarketingLeadosaurus is a Demand Generation Marketing company launched in 2021. The small team offers Demand Generation Marketing and Account-Based Marketing.
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Services provided
20% Sales Outsourcing20% Search Engine Optimization20% Social Media Marketing +2 services20% Web Design20% Web DevelopmentBased in Los Angeles, California, GrowthBridge Consulting is a social media marketing agency. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Shrewsbury, NJ
Services provided
20% Content Marketing20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingMarketing esq is a social media marketing firm. Their team is in Shrewsbury, New Jersey and specializes in Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49Zürich, Switzerland
Services provided
20% Branding20% Business Consulting20% Digital Strategy +2 services20% Email Marketing20% Sales OutsourcingEstablished in 2023, Virtuwise is a branding company. The small team offers Branding and Digital Strategy.
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Undisclosed< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Branding20% Call Center Services +2 services20% Content Marketing20% Pay Per ClickBranding company Naxape specializes in Branding and Content Marketing. They were launched in 2023.
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$1,000+< $25 / hr10 - 49
Services provided
20% Logo20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DesignEstablished in 2017, Digital Brandlance is a social media marketing firm. The small team focuses on Social Media Marketing and Search Engine Optimization.
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Undisclosed< $25 / hr10 - 49Lahore, Pakistan
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Executive Search20% StaffingCall center service Talent Trellis is headquartered in Toronto, Canada and Lahore, Pakistan. The team focuses on Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49
Services provided
20% CRM Consulting and SI20% IT Staff Augmentation20% Pay Per Click +2 services20% Sales Outsourcing20% Web DevelopmentBased in Kolkata, India, Custobridge Pvt. Ltd. Is a small pay per click agency. The team offers Pay Per Click and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Custom Software Development20% Finance & Accounting Outsourcing (FAO) +2 services20% Sales Outsourcing20% StaffingRakindus is a software development firm. They are in Coimbatore, India, and their services include Custom Software Development and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Kolkata, India
Services provided
20% Branding20% Mobile App Development20% Sales Outsourcing +2 services20% Web Design20% Web DevelopmentSmartlinkr Kolkata is a branding agency. They are located in Kolkata, India. Their team specializes in Branding and Web Design.
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$1,000+< $25 / hr10 - 49Jaipur, India
Services provided
20% Back Office Outsourcing20% Customer Service Outsourcing20% Recruiting +2 services20% Sales Outsourcing20% StaffingZenius Ventures LLP is a Back Office Outsourcing company headquartered in Jaipur, India. Launched in 2023, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
20% AI Development20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentSocial media marketing firm Softech Web Services is based in gurugram, India. Launched in 2023, the team specializes in Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Email Marketing20% SMS Marketing9VerbS is an Email Marketing company. In Cebu City, Philippines, the team focuses on Email Marketing and Call Center Services.
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$5,000+$100 - $149 / hr10 - 49Herzliya, Israel
Services provided
20% Pay Per Click20% Public Relations20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingTraffic Icons is a PR firm. They are based in Herzliya, Israel and have small team. They focus on Public Relations and Social Media Marketing.
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$1,000+< $25 / hr10 - 49
Services provided
20% Advertising20% Call Center Services20% Customer Service Outsourcing +2 services20% Digital Strategy20% Social Media MarketingBizcentrics is an Advertising company. Their team is based in New Hyde Park, New York and specializes in Advertising and Digital Strategy.
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$5,000+$50 - $99 / hr10 - 49
Services provided
20% Advertising20% Branding20% Content Marketing +2 services20% Marketing Strategy20% Sales OutsourcingMATCH Agency is a small Advertising company launched in 2020. Their team provides Advertising and Branding.
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$1,000+< $25 / hr10 - 49
Services provided
20% Call Center Services20% Cloud Consulting & SI20% Custom Software Development +2 services20% E-Commerce Development20% IT Staff AugmentationTry Soft Ai, a cloud consulting & SI company, is in Islamabad, Pakistan. Their services include cloud consulting & SI and IT staff augmentation.
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UndisclosedUndisclosed10 - 49
Services provided
20% Audio Production20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingSocial media marketing agency Xsell specializes in Social Media Marketing and Search Engine Optimization. They were launched in 2013.
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$25,000+$200 - $300 / hr10 - 49Phoenix, AZ
Services provided
40% Business Consulting20% Financial Consulting20% Market Research +1 service20% Sales OutsourcingB. Woods & Company is a Business Consulting company. They are located in Phoenix, Arizona, and their services include Business Consulting and Market Research.
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$5,000+$50 - $99 / hr10 - 49
Services provided
20% Audio Production20% Demand Generation Marketing20% Direct Marketing +2 services20% Marketing Strategy20% Sales OutsourcingThePod.fm is a Direct Marketing company founded in 2025. The team provides Direct Marketing and Marketing Strategy.
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$5,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
10% Back Office Outsourcing10% Content Marketing10% Email Marketing +7 services10% Other Digital Marketing10% Other IT Consulting and SI10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentEstablished in 2010, Vishal Data Serve is a social media marketing agency. The team focuses on Social Media Marketing and Content Marketing.
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$1,000+$150 - $199 / hr2 - 9Philadelphia, PA
Services provided
20% Business Consulting20% Demand Generation Marketing20% Ecommerce Marketing +2 services20% Sales Outsourcing20% Search Engine OptimizationMeritage Growth Partners is a SEO services firm launched in 2019. The small team focuses on Search Engine Optimization and Business Consulting.
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$1,000+$25 - $49 / hr2 - 9Riyadh, Saudi Arabia
Services provided
45% Business Consulting20% Corporate Training & Coaching15% Sales Outsourcing +2 services10% Digital Strategy10% Financial ConsultingAcsel Now is a Business Consulting company. Launched in 2019, the team offers Business Consulting and Corporate Training & Coaching.
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$1,000+< $25 / hr2 - 9Delhi, India
Services provided
20% Web Design20% Web Development15% Email Marketing +3 services15% Sales Outsourcing15% Search Engine Optimization15% Social Media MarketingWeb design company Ace Genesis Digital was launched in 1999. The team provides Web Design and Web Development and is based in Delhi, India.
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UndisclosedUndisclosed10 - 49Oakland, CA
Services provided
10% Advertising10% Branding10% Content Marketing +7 services10% Email Marketing10% Media Planning & Buying10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentLaunched in 2009, WHM Creative is a small Advertising company based in Oakland, California. Their team offers Advertising and Branding.
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UndisclosedUndisclosed10 - 49Pune, India
Services provided
10% Content Marketing10% IT Staff Augmentation10% Mobile App Development +7 services10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web Design10% Web DevelopmentSazinga Digital Services is a social media marketing company launched in 2013. The small team focuses on Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Burleigh Heads, Australia
Services provided
20% Back Office Outsourcing20% Social Media Marketing15% Accounting +5 services15% Call Center Services10% Customer Service Outsourcing10% Finance & Accounting Outsourcing (FAO)5% Mobile App Development5% Web DesignOutsourced HR Solution is a small Burleigh Heads, Australia-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed10 - 49
Services provided
15% Content Marketing15% Email Marketing15% Sales Outsourcing +5 services15% Web Design10% Advertising10% Pay Per Click10% Search Engine Optimization10% Video ProductionVanguard Online Marketing, a Content Marketing company, was launched in 2012. The firm specializes in Content Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Hoboken, NJ
Services provided
40% Advertising15% Email Marketing15% Sales Outsourcing +4 services15% Social Media Marketing5% Content Marketing5% Graphic Design5% Marketing StrategyGLM Inc. Is an Advertising company launched in 1980. Their services include Advertising and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Addis Ababa, Ethiopia
Services provided
20% Business Consulting15% Sales Outsourcing10% Advertising +6 services10% Branding10% Corporate Training & Coaching10% Market Research10% Marketing Strategy10% Web Development5% Event MarketingBased in Addis Ababa, Ethiopia, Axis Marketing Services PLC is a Business Consulting company. Their services include Business Consulting and Sales Outsourcing.
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Undisclosed$100 - $149 / hr10 - 49Tampa, FL
Services provided
25% IT Managed Services20% Cybersecurity20% IT Strategy Consulting +3 services15% Call Center Services10% Low/No Code Development10% Web DesignTampa PC Consultants is an IT managed services company. Founded in 2015, the team specializes in IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49
Services provided
20% Marketing Strategy15% Customer Service Outsourcing15% Sales Outsourcing +5 services10% Advertising10% Back Office Outsourcing10% Direct Marketing10% Media Planning & Buying10% Other MarketingLaunched in 2010, Magas Services is a Marketing Strategy company. The firm focuses on Marketing Strategy and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
20% Sales Outsourcing10% Email Marketing10% Graphic Design +6 services10% Logo10% Other Design10% Packaging Design10% Product Design10% UX/UI Design10% Web DesignMonomyth is a Sales Outsourcing company. Established in 2022, the team provides Sales Outsourcing and Email Marketing. The company is headquartered in Los Angeles, California.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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- Market presence and reputation in the industry
List of the Top 15 Outbound Call Center Services
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.5/40.018.6/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
37/40.019.2/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
250% Outbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
180% Outbound Voice Services -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
310% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Auckland, New Zealand
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
260% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
110% Outbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
225% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Outbound Voice Services -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
240% Outbound Voice Services -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.4/40.018.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
225% Outbound Voice Services -
$5,000+Undisclosed10 - 49
Ability to deliver
35.3/40.019/20 Reviews9/10 Clients & Experience7.4/10 Market PresenceService focus
300% Outbound Voice Services -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
220% Outbound Voice Services -
$1,000+< $25 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.2/40.016.6/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
240% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
120% Outbound Voice Services -
$5,000+$150 - $199 / hr10 - 49
Ability to deliver
35.1/40.016.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
300% Outbound Voice Services
Latest Outbound Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
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