Top Outbound Call Centers
4,731 Companies
List of the Top Outbound Call Center Services
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$1,000+< $25 / hr10 - 49
Services provided
25% Content Marketing25% Sales Outsourcing25% Search Engine Optimization +1 service25% Social Media MarketingDigital Marketing, a social media marketing company, was launched in 2019. Located in London, England and London, England, the team focuses on Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
35% Sales Outsourcing35% Social Media Marketing30% Pay Per ClickBRBD Marketing is a Cape Town, South Africa-based social media marketing firm. Established in 2019, the team focuses on Social Media Marketing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
30% Market Research30% Sales Outsourcing15% CRM Consulting and SI +4 services10% Marketing Strategy5% Back Office Outsourcing5% Email Marketing5% Social Media MarketingINtechspace is an Ahmedabad, India-based Market Research company. The team provides Market Research and Sales Outsourcing.
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$5,000+$100 - $149 / hr10 - 49San Diego, CA
Services provided
30% Direct Marketing20% Marketing Strategy20% Sales Outsourcing +3 services10% CRM Consulting and SI10% Call Center Services10% Conversion OptimizationBased in San Diego, California, Wave Representatives is a small Direct Marketing company. Their services include Direct Marketing and Marketing Strategy.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Business Consulting15% Call Center Services +3 services15% Corporate Training & Coaching15% Customer Service Outsourcing15% Sales OutsourcingBusiness Consulting company Ramesh chaurasia was launched in 2018. The team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Saint-Lambert, Canada
Services provided
30% Conversion Optimization30% Sales Outsourcing10% Content Marketing +3 services10% Email Marketing10% Recruitment Process Outsourcing10% Social Media MarketingEstablished in 2000, AUX B2B is a Conversion Optimization company. The team specializes in Conversion Optimization and Sales Outsourcing.
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$5,000+< $25 / hr10 - 49New York, NY
Services provided
30% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Staffing10% Litigation Support ServicesSmall call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Lemesos, Cyprus
Services provided
35% SMS Marketing35% Social Media Marketing30% Sales OutsourcingStillViral is a small social media marketing company based in Lemesos, Cyprus. The team provides Social Media Marketing and SMS Marketing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
Services provided
45% Customer Service Outsourcing25% Call Center Services10% Back Office Outsourcing +3 services10% Business Consulting5% Custom Software Development5% Mobile App DevelopmentGo-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% TranscriptionA Telecommunication is a call center service established in 2018. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249
Services provided
25% Back Office Outsourcing25% Call Center Services25% HR Outsourcing +1 service25% IT Strategy ConsultingAntasis is an IT strategy consulting company. The Singapore, Singapore-based company offers IT strategy consulting and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
25% Demand Generation Marketing25% Email Marketing25% Sales Outsourcing +1 service25% Web DevelopmentApollo MarTech is a. Their team is headquartered in and focuses on.
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$5,000+$50 - $99 / hr50 - 249Ahmedabad, India
Services provided
25% Back Office Outsourcing25% Call Center Services20% Recruitment Process Outsourcing +2 services15% Customer Service Outsourcing15% Finance & Accounting Outsourcing (FAO)Unipath Solutions is a call center service. The team focuses on Call Center Services and Back Office Outsourcing and is in Ahmedabad, India.
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UndisclosedUndisclosed50 - 249
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% IT Managed ServicesKalash Services is an IT managed services company founded in 2018. The team focuses on IT managed services and Call Center Services and is located in Lalitpur, Nepal.
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$1,000+$25 - $49 / hr50 - 249
Services provided
25% Call Center Services20% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +3 services15% Financial Advising & Planning10% Business Consulting10% Customer Service OutsourcingEnd2End Consultant is a midsize New York, New York-based answering service company. The team provides Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249Pune, India
Services provided
22% Call Center Services20% Digital Strategy20% Web Design +3 services14% Customer Service Outsourcing12% Back Office Outsourcing12% Sales OutsourcingTessera ITeS Private Limited is a midsize Pune, India-based telephone answering service. Their services include Call Center Services and Digital Strategy.
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$5,000+$25 - $49 / hr50 - 249Belagavi, India
Services provided
35% Email Marketing30% Sales Outsourcing20% Content Marketing +1 service15% Back Office OutsourcingRevGrowth360 is an Email Marketing company. The Belagavi, India-based agency was founded in 2021. Their services include Email Marketing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Amsterdam, Netherlands
Services provided
20% Advertising20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingAdvertising company Hide and Seek was established in 2014. The team offers Advertising and Social Media Marketing and is headquartered in Amsterdam, Netherlands.
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$1,000+$100 - $149 / hr10 - 49Gouda, Netherlands
Services provided
20% Content Marketing20% Conversion Optimization20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingDoublesmart, a social media marketing agency, was founded in 2015. The team provides Social Media Marketing and Content Marketing and is in Gouda, Netherlands.
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Undisclosed$50 - $99 / hr10 - 49
Services provided
50% Social Media Marketing25% Content Marketing25% Sales OutsourcingBexon Agency, a social media marketing company, is based in Florida, Florida. The team offers Social Media Marketing and Content Marketing.
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$1,000+$25 - $49 / hr50 - 249Bengaluru, India
Services provided
65% AI Agents20% Sales Outsourcing15% Demand Generation MarketingSee all 1 projectsB2B Growth Force - Top B2B Marketing, Revenue Operations & ABM Agency offers marketing strategy development and revenue operations services, focusing on enhancing business growth. Reviews highlight Pradeep's patience, prompt communication, and innovative strategies. Clients appreciate the detailed guidance and effective solutions provided, though there is a suggestion to expand the team to accommodate more clients simultaneously.
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$1,000+$25 - $49 / hr2 - 9
Services provided
30% Sales Outsourcing20% Content Marketing20% Content Writing Services +3 services10% Email Marketing10% Market Research10% Marketing StrategySales Outsourcing company Leadbase specializes in Sales Outsourcing and Content Marketing. They are located in London, England.
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$1,000+< $25 / hr2 - 9
Services provided
35% Back Office Outsourcing35% Content Writing Services30% Sales OutsourcingIn Ahmedabad, India, Thirteen Hire Solutions is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Content Writing Services and were established in 2025.
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$1,000+< $25 / hr250 - 999Mumbai, India
Services provided
30% Customer Service Outsourcing20% Back Office Outsourcing15% Call Center Services +4 services15% Funding & Investment10% Accounting5% Finance & Accounting Outsourcing (FAO)5% HR OutsourcingEPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a Customer Service Outsourcing company. The Mumbai, India-based agency offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+Undisclosed10 - 49New York, NY
Services provided
40% Email Marketing40% Sales Outsourcing15% Social Media Marketing +1 service5% SMS MarketingSee all 5 projectsCustomersAce specializes in data-driven customer targeting and outreach, employing advanced algorithms like Increasify to enhance B2B prospecting and customer engagement. Reviews highlight their exceptional project management, timely delivery, and innovative approach, leading to significant improvements in customer acquisition and engagement metrics. While clients praise their ability to transform data into actionable insights, some suggest more frequent updates for enhanced transparency.
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$1,000+< $25 / hr10 - 49
Services provided
30% Call Center Services23% Customer Service Outsourcing13% Staffing +3 services12% Back Office Outsourcing12% Recruiting10% Sales OutsourcingLocated in Kingston, Jamaica, DG BPO is a small phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Santa Maria, Philippines
Services provided
30% Call Center Services16% Customer Service Outsourcing14% Back Office Outsourcing +5 services10% HR Outsourcing10% Recruiting10% Sales Outsourcing5% Other Marketing5% Web DesignRemote Center is a small call center company founded in 2021. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
40% Email Marketing40% Sales Outsourcing20% Business ConsultingEmail Marketing company Outbound Pharma was established in 2017. The agency specializes in Email Marketing and Sales Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
40% Call Center Services40% Customer Service Outsourcing20% RecruitingImpetus Solutions Limited is a St Elizabeth, Jamaica-based phone answering service. Launched in 2022, the team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingDispatch Lane is a telephone answering service. Launched in 2020, the firm specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Indore, India
Services provided
20% Accounting20% Back Office Outsourcing20% Call Center Services +2 services20% Executive Search20% Sales OutsourcingBPO Global Business is a small call center company. They provide Call Center Services and Back Office Outsourcing and were founded in 2023.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
60% BI & Big Data Consulting & SI40% Sales OutsourcingLivescraper, a small business intelligence company, is in Houston, Texas. Their services include BI & big data consulting & SI and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Imus, Philippines
Services provided
20% Back Office Outsourcing20% Call Center Services20% Content Moderation Services +2 services20% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingSupport 360 Contact BPO Services is a call center. Their small team of employees is located in Imus, Philippines. Their team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +3 services20% Sales Outsourcing10% Email Marketing10% Market ResearchHHI Outsourcing LLP is a Market Research company. Their team is based in Danapur, India and provides Market Research and Email Marketing.
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$1,000+$25 - $49 / hr10 - 49Ribeirão Preto, SP, Brazil
Services provided
40% Sales Outsourcing20% Account-Based Marketing20% Demand Generation Marketing +1 service20% Market ResearchSales Outsourcing company Receita Previsível Appointment Setting was founded in 2023. The small team provides Sales Outsourcing and Market Research.
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$5,000+$50 - $99 / hr10 - 49
Services provided
40% Sales Outsourcing10% Branding10% CRM Consulting and SI +4 services10% Digital Strategy10% Email Marketing10% Marketing Strategy10% Social Media MarketingIn Charlotte, North Carolina and Delft, Netherlands, Rush Group is a Sales Outsourcing company. Their services include Sales Outsourcing and Branding.
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$1,000+< $25 / hr10 - 49Tampa, FL
Services provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingBridgers Solution is a call center service based in Tampa, Florida. They specialize in Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr10 - 49
Services provided
20% Business Consulting20% Call Center Services20% Compliance Consulting +2 services20% Customer Service Outsourcing20% Sales OutsourcingBusiness Consulting company CustomerAXL was launched in 2024. The team provides Business Consulting and Call Center Services and is headquartered in Jakarta, Indonesia.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
20% Back Office Outsourcing20% Call Center Services20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingGDS BPO is a small social media marketing firm. Launched in 2018, the team focuses on Social Media Marketing and Search Engine Optimization.
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Undisclosed< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Email Marketing20% Sales OutsourcingLaunched in 2025, Voxis is an Email Marketing company. In Los Angeles, California, the team specializes in Email Marketing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Sales Outsourcing20% StaffingFounded in 2022, R&R Virtual Solutions is an answering service. Based in Tuao, Philippines, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Business Continuity Management20% Call Center Services +2 services20% Customer Service Outsourcing20% Sales OutsourcingNYX BPO, an answering service company, is headquartered in Nasr city , Egypt. They specialize in Call Center Services and Back Office Outsourcing and were established in 2025.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Market Research20% Sales OutsourcingEstablished in 2022, LUMISHA LLC, a small Market Research company, is in South Dumdum, India. Their services include Market Research and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% CRM Consulting and SI20% Call Center Services +2 services20% Customer Service Outsourcing20% Sales OutsourcingEstablished in 2024, SMArTech Solutions is a CRM consulting and SI company. The team focuses on CRM consulting and SI and Call Center Services.
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$10,000+$50 - $99 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Sales Outsourcing20% Search Engine OptimizationEVOLVE IQ TECH is a Navi Mumbai, India-based SEO company. Launched in 2025, the team provides Search Engine Optimization and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
40% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +1 service20% Sales OutsourcingGolden Bridge Callcenter, a Customer Service Outsourcing company, is headquartered in Paramaribo, Suriname. They provide Customer Service Outsourcing and Call Center Services and were founded in
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$1,000+< $25 / hr10 - 49
Services provided
20% Business Consulting20% Call Center Services20% Corporate Training & Coaching +2 services20% Customer Service Outsourcing20% Sales OutsourcingEstablished in 2024, OCAI TECH SOLUTIONS, a small Business Consulting company, is in Davao City, Philippines. Their team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Call Center Services20% Corporate Training & Coaching +2 services20% Customer Service Outsourcing20% Sales OutsourcingPotentialMe Solutions is a phone answering service. They are in Cape Town, South Africa and have small team. They provide Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49
Services provided
20% Accounting20% Call Center Services20% Customer Service Outsourcing +2 services20% IT Managed Services20% Sales OutsourcingEstablished in 2025, Rhida Consultancy LLP, a small IT managed services company, is in Ahmedabad, India. Their services include IT managed services and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingAgile Tribe Private Limited is an answering service. Founded in 2023, their team offers Call Center Services and Customer Service Outsourcing.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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List of the Top 15 Outbound Call Center Services
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.6/40.018.8/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
310% Outbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
180% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
240% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
140% Outbound Voice Services -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Outbound Voice Services -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
120% Outbound Voice Services -
$5,000+$150 - $199 / hr10 - 49Calgary, Canada
Ability to deliver
35.1/40.016.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
300% Outbound Voice Services -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
60% Outbound Voice Services40% Other
Latest Outbound Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
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