Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed10 - 49West Allis, WI
Services provided
Viking Communication is a West Allis, Wisconsin-based Customer Service Outsourcing company. They focus on Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
Established in 2014, LexHelper is a phone answering service and Customer Service Outsourcing company. The company offers Call Center Services and Customer Service Outsourcing, and is midsize.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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UndisclosedUndisclosed2 - 9Plano, TX
Services provided
Customer Service Outsourcing company United Home Services was launched in 2000. The agency specializes in Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed50 - 249
Services provided
SIFMS is a Customer Service Outsourcing company. Their midsize team is located in Bengaluru, India. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Tailor Maid Clean is a Customer Service Outsourcing company. Based in McKinney, Texas, their team specializes in Customer Service Outsourcing.
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$50,000+$200 - $300 / hr1,000 - 9,999Norcross, GA
Services provided
Sequential Tech, a Business Consulting company, is based in Norcross, Georgia. The team offers Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
See all 1 projectsDevhirehub is your trusted partner for end-to-end digital solutions. We craft professional websites, intuitive mobile apps, and custom ERP software tailored to your business needs. Our team excels
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Undisclosed$25 - $49 / hr10 - 49Westlake, OH
Services provided
Bin Bath, a Customer Service Outsourcing company, is located in Westlake, Ohio. The team specializes in Customer Service Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999Mandaluyong, Philippines
Services provided
ConnectOS is an IT strategy consulting company. Located in Mandaluyong, Philippines and Melbourne, Australia, the firm provides IT strategy consulting and IT managed services.
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$5,000+Undisclosed250 - 999Makati, Philippines
Services provided
Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
Allied Global BPO is a Customer Service Outsourcing company. The Guatemala City, Guatemala-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Los Angeles, CA
Services provided
Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Romsey , England
Services provided
Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Wien, Austria
Services provided
United Call Centers is a Customer Service Outsourcing company. Founded in 1999, the team focuses on Customer Service Outsourcing and Sales Outsourcing. The agency is located in Wien, Austria.
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$5,000+$25 - $49 / hr50 - 249Gurugram, India
Services provided
Open Mind Services Limited is a Gurugram, India-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49København, Denmark
Services provided
Launched in 2015, AD Client is a small Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Colchester, England
Services provided
GFM ClearComms is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Email Marketing and are based in Colchester, England.
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$1,000+Undisclosed250 - 999Bethpage, NY
Services provided
Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Palm Desert, CA
Services provided
Hands Working Virtually BPO is a Customer Service Outsourcing company. Their midsize team is in Palm Desert, California. Their services include Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10,000+Jakarta, Indonesia
Services provided
Phone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.
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UndisclosedUndisclosed50 - 249Longmont, CO
Services provided
Velarium is a midsize Customer Service Outsourcing company. Established in 2015, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Frankston, Australia
Services provided
Founded in 1992, Melbourne Caravans is a Customer Service Outsourcing company. The agency specializes in Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Melbourne, Australia
Services provided
SES Carpet Cleaning Melbourne is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and is located in Melbourne, Australia.
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$1,000+< $25 / hr10 - 49Perth, Australia
Services provided
Small Customer Service Outsourcing company Mick’s Pest Control Perth, is headquartered in Perth, Australia and Perth, Australia. Their services include Customer Service Outsourcing.
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$100,000+$25 - $49 / hr50 - 249
Services provided
Customer Service Outsourcing company Teksoft Solutions is based in Orem, Utah. They offer Customer Service Outsourcing and were launched in 2015.
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UndisclosedUndisclosed2 - 9Napa, CA
Services provided
Customer Service Outsourcing company Got Luxury Ride was launched in 2020. The firm specializes in Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed50 - 249
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Customer Service Outsourcing company WRITING PERFECT was founded in 2022. The midsize team provides Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Bee Wasp Removal Adelaide , a Customer Service Outsourcing company, was founded in 2005. Based in Adelaide, Australia and Adelaide, Australia, the team offers Customer Service Outsourcing.
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$1,000+$50 - $99 / hr50 - 249
Services provided
24/7 Live Chat is a Customer Service Outsourcing company launched in 2010. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
Ricaris Have a Nice Day is a Customer Service Outsourcing company launched in 2009. The team specializes in Customer Service Outsourcing and Content Marketing.
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$1,000+< $25 / hr10 - 49
Services provided
In Dubai, United Arab Emirates, Underground.ae is a Customer Service Outsourcing company. They provide Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Henderson, NV
Services provided
Customer Service Outsourcing company 702 Locksmith was launched in 2013. The team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Key Boss Locksmith is a Customer Service Outsourcing company. The team is located in Las Vegas, Nevada, and their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
Locksmith 365 is a Customer Service Outsourcing company. The team is located in Las Vegas, Nevada, and their services include Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999
Services provided
Sales Outsourcing company The Call Gurus was founded in 2018. The agency focuses on Sales Outsourcing and Customer Service Outsourcing.
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$25,000+< $25 / hr10,000+Princeton, NJ
Services provided
Back Office Outsourcing company Insurance BackOffice Pro offers Back Office Outsourcing and Accounting. They are located in Princeton, New Jersey.
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$1,000+$25 - $49 / hr1,000 - 9,999McKinney, TX
Services provided
Customer Service Outsourcing company Eminence RCM was launched in 2017. In McKinney, Texas, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999
Services provided
Founded in 2004, Property Management Backoffice, a large Business Consulting company, is headquartered in Wexford, Pennsylvania. Their team provides Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
ISSI Corp is a call center service. The Taguig, Philippines-based firm was established in 2010. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999
Services provided
Established in 2015, Wingo Starr Group Sdn Bhd is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosedFreelancerMumbai, India
Services provided
Customer Service Outsourcing company Polygomma was launched in 2012. The team focuses on Customer Service Outsourcing and is based in Mumbai, India.
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$1,000+$25 - $49 / hr50 - 249
Services provided
OPMS., JSC is a Customer Service Outsourcing company. The team is headquartered in Hanoi, Vietnam, and their services include Customer Service Outsourcing and Data Annotation Services.
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UndisclosedUndisclosed250 - 999
Services provided
Circuitlink is a Customer Service Outsourcing company. The agency is in Seven Hills, Australia. Their services include Customer Service Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999Taytay, Philippines
Services provided
Quantrics Enterprises Inc. Is a Taytay, Philippines-based Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
Services provided
IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2008, DialerKing Technology is a phone answering service and Customer Service Outsourcing company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Diego, CA
Services provided
Virtual Latinos is a Customer Service Outsourcing company. Based in San Diego, California, the agency was founded in 2018. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999Noida, India
Services provided
Mas Callnet India P Ltd is a large Noida, India-based answering service company. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Warszawa, Poland
Services provided
ICS Center is a call center service headquartered in Warszawa, Poland and Białystok, Poland. They specialize in Call Center Services and Customer Service Outsourcing and were founded in 2005.
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$1,000+< $25 / hr250 - 999London, England
Services provided
Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?