Call Center Services Customer Service Outsourcing Sales Outsourcing
Phone Support Services Inbound appointment scheduling Customer Surveys & Market Research Calls
Confidential
Jan. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“The team consistently delivered high-quality work.”

Jul 17, 2026

Sales & Marketing Manager, JP SOLUCIONES INTEGRALES SAS

Andrea Guillén

Information technology
Colombia
1-10 Employees
Online Review
Verified

Ricaris Have a Nice Day provides customer support for a technology company. Their team handles inquiries, provides information about the client's solutions, and qualifies potential opportunities.

Ricaris Have a Nice Day's support has helped the client answer over 95% of inbound calls during business hours, reduce the average first response time for email inquiries to 10.1 hours, and achieve a customer satisfaction score of 86%. The team is organized, professional, and proactive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Manager of JP SOLUCIONES INTEGRALES SAS

Describe what your company does in a single sentence.

JP Soluciones Integrales is a Colombian technology company with over 25 years of experience. They specialize in offering comprehensive tech advisory, support, and installation services designed for both residential and corporate environments across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ricaris Have a Nice Day to accomplish?

Improve response times by providing timely and professional customer support via email and telephone to both prospective and existing customers.
Strengthen the pre-sales process by delivering accurate information and consistently following up on customer inquiries and commercial opportunities.
Enhance after-sales service through efficient coordination and follow-up of technical support requests.
Increase customer satisfaction while allowing our internal team to focus on technical delivery and other core business activities.

SOLUTION

How did you find Ricaris Have a Nice Day?

Referral

Why did you select Ricaris Have a Nice Day over others?

Great culture fit
Good value for cost
Referred to me

How many teammates from Ricaris Have a Nice Day were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ricaris provided customer service support via email and telephone throughout both the pre-sales and after-sales stages of our customer journey. Their team handled incoming inquiries, provided information about our technology solutions, identified customer needs, qualified potential opportunities, and directed commercial requests to the appropriate internal team. After a sale, they managed customer queries, followed up on open cases, coordinated technical support requests, and escalated more complex issues to our specialists when necessary. Ricaris also documented every interaction in our CRM, monitored response and resolution times, and provided regular reports on service volumes, recurring issues, and key performance indicators. The service was supervised by a Project Manager who coordinated the team, monitored quality, and maintained continuous communication with our company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Over 95% of inbound calls were answered during business hours, ensuring that prospective and existing customers received timely telephone assistance.

2. The average first response time for email inquiries was reduced to 10.1 business hours.

3. Customer Satisfaction (CSAT) score average of 86%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a highly organized and professional manner. All deliverables were completed on time, and communication was clear and proactive throughout the engagement. The team was responsive to our needs, quickly addressed any questions or requests, and consistently demonstrated flexibility and commitment to delivering high-quality results. Overall, the collaboration was smooth, efficient, and exceeded our expectations.

What was your primary form of communication with Ricaris Have a Nice Day?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was the team's attitude and professionalism. They were proactive, collaborative, and genuinely committed to delivering value at every stage of the project. I also appreciated their strategic approach to customer service, they don't just focus on resolving issues, but on creating processes and solutions that improve the overall customer experience and support long-term business goals. This combination of execution and strategic thinking truly sets them apart.

Are there any areas for improvement or something Ricaris Have a Nice Day could have done differently?

The team consistently delivered high-quality work. As they continue to grow, they could further differentiate themselves by proactively sharing new ideas and industry best practices that create additional value beyond the original project scope.

RATINGS

5.0

Customer Service Outsourcing
Email Support Services
Confidential
Nov. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their approachability, speed, and professionalism are impressive."

Jun 30, 2026

Marketing Specialist, Apparell

Jesus Martín Díaz

Retail
Granada, Spain
11-50 Employees
Online Review
Verified

Ricaris Have a Nice Day provides customer service and support for a musical brand management company.

Ricaris Have a Nice Day has successfully helped the client increase their KPIs by 20%-50%, including total resolution time, first response time, and satisfaction rate. Their project management is outstanding, and they are approachable, speedy, and professional. Overall, the engagement has been a success.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing specialist at Apparell, a company that manages and licenses musical brands, manufactures innovative products, and develops technology to connect artists, events, and communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ricaris Have a Nice Day?

We needed help with our customer service.

SOLUTION

What was the scope of their involvement?

Ricaris Have a Nice Day handles our support and customer service, primarily through email. Through them, we’ve come to understand the meaning of customer experience and realized that speed and customer satisfaction are the most important KPIs.

What is the team composition?

We work with 2–5 teammates from Ricaris Have a Nice Day.

How did you come to work with Ricaris Have a Nice Day?

We found them through an online search. We chose them because they had high ratings and their company values aligned with ours.

What is the status of this engagement?

We started working together in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve significantly increased our KPIs, such as total resolution time, first response time, and satisfaction rate, by 20%–50%.

How did Ricaris Have a Nice Day perform from a project management standpoint?

Their project management is outstanding. Aya (Customer Service Manager) makes everything much easier, in addition to delivering everything in record time. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their approachability, speed, and professionalism are impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

5.0

Ricaris Have a Nice Day

Multilingual Customer Service Outsourcing

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