Customer Service Outsourcing
Email Support Services
Confidential
Nov. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their approachability, speed, and professionalism are impressive."

Jun 30, 2026

Marketing Specialist, Apparell

Jesus Martín Díaz

Retail
Granada, Spain
11-50 Employees
Online Review
Verified

Ricaris Have a Nice Day provides customer service and support for a musical brand management company.

Ricaris Have a Nice Day has successfully helped the client increase their KPIs by 20%-50%, including total resolution time, first response time, and satisfaction rate. Their project management is outstanding, and they are approachable, speedy, and professional. Overall, the engagement has been a success.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing specialist at Apparell, a company that manages and licenses musical brands, manufactures innovative products, and develops technology to connect artists, events, and communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ricaris Have a Nice Day?

We needed help with our customer service.

SOLUTION

What was the scope of their involvement?

Ricaris Have a Nice Day handles our support and customer service, primarily through email. Through them, we’ve come to understand the meaning of customer experience and realized that speed and customer satisfaction are the most important KPIs.

What is the team composition?

We work with 2–5 teammates from Ricaris Have a Nice Day.

How did you come to work with Ricaris Have a Nice Day?

We found them through an online search. We chose them because they had high ratings and their company values aligned with ours.

What is the status of this engagement?

We started working together in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve significantly increased our KPIs, such as total resolution time, first response time, and satisfaction rate, by 20%–50%.

How did Ricaris Have a Nice Day perform from a project management standpoint?

Their project management is outstanding. Aya (Customer Service Manager) makes everything much easier, in addition to delivering everything in record time. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their approachability, speed, and professionalism are impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

5.0

Ricaris Have a Nice Day

Multilingual Customer Service Outsourcing

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer