Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr10 - 49Cincinnati, OH
Services provided
Saztech Solutions is an answering service company. They are based in Cincinnati, Ohio, and their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancerGreystanes, Australia
Services provided
DS Accountants And Advisors is an Accounting company. Located in Greystanes, Australia, the agency was launched in 2010. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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$1,000+< $25 / hr2 - 9
Services provided
See all 1 projectsDigifybl Media provides services including Shopify website development, logo creation, and lead generation. Reviews highlight the company's effective communication, punctual delivery, and ability to exceed client expectations, particularly in generating more leads than requested. Clients appreciate the value for cost and personalized adjustments according to feedback.
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$5,000+< $25 / hr2 - 9Tijuana, Mexico
Services provided
Acierto Call Center is a small answering service company launched in 2018. Their services include Call Center Services and Email Marketing.
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$1,000+< $25 / hr1,000 - 9,999Montréal, Canada
Services provided
Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9Kandana, Sri Lanka
Services provided
See all 2 projectsThrive Advance Consultancy & Training (Pvt) Ltd specializes in lead generation, lead qualification, and telemarketing services. The company received positive feedback for its flexible, responsive team and consistent on-time delivery. Clients appreciated the contactability and alignment with their budget, contributing to increased sales revenue and successful client acquisition.
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Undisclosed< $25 / hr2 - 9New Delhi, India
Services provided
TecnoEffort Web Solutions is an e-commerce development company. They were established in 2017, and their services include E-Commerce Development and Web Development.
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$1,000+< $25 / hr2 - 9
Services provided
Vsquarish is a Back Office Outsourcing company. They offer Back Office Outsourcing and Custom Software Development and were established in 2014.
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$1,000+$25 - $49 / hr2 - 9Miami, FL
Services provided
Bilingual LS is an answering service. The Miami, Florida-based company was launched in 2010. Their team offers Call Center Services and Translation.
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$1,000+$100 - $149 / hr2 - 9Sacramento, CA
Services provided
Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click.
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$1,000+< $25 / hr250 - 999Sheffield, England
Services provided
Ant Marketing is a telephone answering service. Founded in 1989, the firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
Newco , an answering service company, was launched in 2010. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Montgomery, AL
Services provided
ASK is a Montgomery, Alabama-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were established in 1992.
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UndisclosedUndisclosed250 - 999Athina, Greece
Services provided
Mediatel S.A., is an Athina, Greece-based call center service. They focus on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Basel, Switzerland
Services provided
Call center service Callpoint AG was established in 2007. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Cheyenne, WY
Services provided
Workaholics is a Customer Service Outsourcing company. Based in Cheyenne, Wyoming, the firm offers Customer Service Outsourcing and Web Development.
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UndisclosedUndisclosed250 - 999
Services provided
Entra Group is a call center. Located in Fleurus, Belgium, the team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
CorpOne BPO, a midsize answering service company, is based in Secunderabad, India. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Ho Chi Minh City, Vietnam
Services provided
CallUS Call Center is a call center service headquartered in Ho Chi Minh City, Vietnam. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Buenos Aires, Argentina
Services provided
Next Latinoamerica S.A. Is a midsize Buenos Aires, Argentina-based call center service. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999San Borja, Peru
Services provided
Báyental is an answering service company. Founded in 2010, the team provides Call Center Services and Back Office Outsourcing. The company is in San Borja, Peru.
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$5,000+< $25 / hrFreelancer
Services provided
See all 1 projectsA Leading Web Design And Development Company With A Dedicated Team. TechWins Provides Premium Services To Bring Your Online Store To Life. Our Vision: ‘Your Imagination, Our Creation’ –
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$1,000+< $25 / hr10 - 49Bengaluru, India
Services provided
Digi Media InfoTech is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are in Bengaluru, India and Udaipur, India.
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UndisclosedUndisclosed10 - 49Burleigh Heads, Australia
Services provided
Outsourced HR Solution is a small Burleigh Heads, Australia-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr10 - 49
Services provided
Accounting company Star Global Solutions focuses on Accounting and Back Office Outsourcing. They are in Suva, Fiji.
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UndisclosedUndisclosed10 - 49Ghaziabad, India
Services provided
Igenr8 is a Direct Marketing company. They are headquartered in Ghaziabad, India, and their services include Direct Marketing and Digital Strategy.
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$1,000+< $25 / hr10 - 49Singapore, Singapore
Services provided
Scenes City Telesolutions is a social media marketing firm. They were established in 2012, and their services include Social Media Marketing and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Kraków, Poland
Services provided
Sterling Outsourcing Sp zoo is a small Accounting company. They specialize in Accounting and Back Office Outsourcing and were founded in 2006.
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$1,000+$25 - $49 / hr10 - 49Houston, TX
Services provided
Founded in 1980, Pavement Services is a branding company. Their services include Branding and Commercial Development.
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UndisclosedUndisclosed10 - 49Biggera Waters, Australia
Services provided
Remote Office, a social media marketing firm, is headquartered in Biggera Waters, Australia and Dhaka, Bangladesh. Founded in 2018, the team provides Social Media Marketing and Email Marketing.
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$1,000+$50 - $99 / hr10 - 49Zürich, Switzerland
Services provided
Houston & Ko is a Digital Strategy company. They were launched in 2018 and provide Digital Strategy and Social Media Marketing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Social media marketing firm Grm Bpo provides Social Media Marketing and Content Marketing. They were launched in 2021.
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UndisclosedUndisclosed10 - 49
Services provided
Sunshine Roofing is an Architectural Design company. The firm is headquartered in Princeton, Texas. Their services include Architectural Design and Commercial Development.
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$5,000+Undisclosed10 - 49
Services provided
Sales Outsourcing company Delta Closers Agency is in Sheridan, Wyoming. Founded in 2024, the team provides Sales Outsourcing and Corporate Training & Coaching.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
ENTRIKS L.L.C. Is a small telephone answering service launched in 2021. Their team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr250 - 999Montréal, Canada
Services provided
Omitri Solutions is an Advertising company. Established in 2018, the team offers Advertising and Digital Strategy. The company is located in Montréal, Canada.
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$1,000+< $25 / hr250 - 999
Services provided
Web design agency Arigemi specializes in Web Design and Graphic Design. They were launched in 2019.
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$5,000+$25 - $49 / hr250 - 999Plaridel, Philippines
Services provided
GlobalFlow Solutions is an answering service. Based in Plaridel, Philippines, the company was established in 2024. Their team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49ABI, Argentina
Services provided
Exactor BPO, a small Customer Service Outsourcing company, is located in ABI, Argentina. The team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Chennai, India
Services provided
Back Office Outsourcing company NHY Infiniti Online Solutions is in Chennai, India. Launched in 2014, the team specializes in Back Office Outsourcing and Call Center Services.
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$10,000+$50 - $99 / hr2 - 9
Services provided
ABC Retail Solutions is a software development firm. The Monterrey, Mexico-based team specializes in Custom Software Development and Staffing.
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Undisclosed< $25 / hr2 - 9
Services provided
AIM Data Search, a Back Office Outsourcing company, is in Ahmedabad, India. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Small Business Consulting company Business Consultant BD, is located in Dhaka, Bangladesh. The team focuses on Business Consulting and Document Digitization & Management.
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UndisclosedUndisclosed50 - 249København, Denmark
Services provided
Moranti Services A/S is a Customer Service Outsourcing company. Founded in 1982, their team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Cincinnati, OH
Services provided
SALIX, a Customer Service Outsourcing company, was launched in 1999. The midsize team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Tijuana, Mexico
Services provided
Launched in 2010, Motiva Contact Centers, a midsize Customer Service Outsourcing company, is based in Tijuana, Mexico. Their services include Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249Beograd, Serbia
Services provided
Lalallalalala is a Beograd, Serbia-based call center. Founded in 2020, the team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
EagleGrace is a Translation company. The team specializes in Translation and Transcription and is based in Buford, Georgia.
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Undisclosed< $25 / hr50 - 249
Services provided
ECanelo is a Customer Service Outsourcing company. They are in Almería, Spain, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Noida, India
Services provided
Launched in 2022, ROUTE 2 SHINE is a phone answering service. The midsize team offers Call Center Services and Back Office Outsourcing.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?