Top BPO Companies for Small Business

Ratings Updated: April 22, 2026

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15 Leaders 15 Contenders

3,310 Companies

Client Type: Small Business (<$10M)

Top BPO Companies for Small Business

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Portland, OR

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Well-organized projects
Clients have consistently praised TechSpeed LLC for their well-organized project management, highlighting their efficiency in handling complex data entry tasks. One client noted, "Their level of organization and willingness to tackle the project with an expectation of perfection" was particularly impressive. Another emphasized that the project was always completed on time and with little to no errors, stating, "We have come to rely on Techspeed to complete this project successfully for our organization." Overall sentiment reflects high satisfaction with their structured approach.

Data Entry for Scholarship Fund

5.0 Jul 11, 2019

Most impressive is their level of organization and their willingness to tackle the project with an expectation of perfection. They understand that it takes hard work on the front side of a technical data entry project to achieve a successful conclusion. Their level of consistency in being efficient, responsive, and error-free is something to be admired.
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Data Entry & Mobile App Dev for Boutique Design Firm

5.0 Dec 17, 2018

We had a single point of contact who kept things clear and organized.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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United States (16) Canada (1)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Angeles, Philippines

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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Reviews mention Patient
The overall sentiment regarding ConnextGlobal is highly positive, with clients highlighting their patience and people-focused approach. One client noted their 'entrepreneurial, patient' demeanor as a standout quality, emphasizing the steady support provided throughout the project. Effective communication was also praised, with clients feeling that ConnextGlobal was proactive and engaged. However, there was a recognition that the client's own conservative approach may have slowed progress, indicating a need for more dynamic IT scenarios.

IT Staff Augmentation for Payment Services Company

5.0 Nov 15, 2022

ConnextGlobal was more on the ball then we were. We had excellent back and forth communication. Again, we followed the lead the showed us. Entrepreneurial, patient, people-focused, steady, with great values.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, reviews for Connext highlight their effective call center services, particularly for an entertainment company. Clients appreciate the positive feedback from guests and a notable reduction in complaints. The team is praised for timely delivery and an impressive hiring process, although suggestions for improved employee training were noted. Overall, the sentiment is highly positive, indicating strong alignment with client values and satisfaction with the results.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Masdar

Not yet reviewed

$5,000+

$200 - $300 / hr

250 - 999

Abu Dhabi, United Arab Emirates

Services provided

25% Commercial Development

20% Engineering

10% Business Consulting +5 services

10% Commercial Brokerage Services

10% Customer Service Outsourcing

10% Insurance Services & Brokers

10% Sales Outsourcing

5% Contract Manufacturing

Midsize Commercial Development company Masdar, is in Abu Dhabi, United Arab Emirates. Their services include Commercial Development and Engineering.
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Fitencia Solutions

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Services provided

75% Sales Outsourcing

10% Call Center Services

5% CRM Consulting and SI +2 services

5% Email Marketing

5% Social Media Marketing

In Alexandria, Kentucky and Tanger, Morocco, Fitencia Solutions is a Sales Outsourcing company. They focus on Sales Outsourcing and Call Center Services.
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Remote CoWorker

4.8 179 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Hollywood, FL

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a versatile virtual assistant and administrative support company offering services across various industries, such as law, psychiatry, and real estate. Feedback highlights their exceptional responsiveness and efficiency, with 100% of reviewers noting timely delivery and improved productivity. Clients consistently praise their ability to match the right personnel to project needs, resulting in enhanced operational efficiency and client satisfaction.

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Reviews mention Exceptional results
Clients consistently report exceptional results from Remote CoWorker, highlighting a 30% increase in operational efficiency and a 50% reduction in email response times. Feedback emphasizes their effective project management, with timely deliveries and a high accuracy rate in data entry. One client noted their unique ability to blend efficiency with adaptability, resulting in enhanced productivity and client retention. Overall sentiment reflects strong satisfaction with the company's performance and value, despite minor suggestions for improvement.

Staff Augmentation for Law Firm

5.0 Dec 1, 2022

The company is responsive, professional, and dedicated to what they do. The workflow was exceptional, with seamless communication through Zoom meetings and phone calls. Their kind, compassionate, professional, and responsive nature is impressive and unique.
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Industry Experience

Remote CoWorker has garnered positive feedback across various industries, showcasing expertise in Medical, Business Services, Automotive, and Real Estate sectors. Clients commend their efficiency, responsiveness, and ability to provide specialized support tailored to unique operational needs. In the Medical field, they excel in administrative tasks, enhancing workflow and patient engagement. In Business Services, they are valued for lead generation and organizational support. Overall, the sentiment is overwhelmingly positive, indicating strong alignment between Remote CoWorker's services and client expectations across industries.
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Business services Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate Medical

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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Remote CoWorker for their excellent value for money and cost-effectiveness. Many reviews highlight the affordability of their services, with one client noting that pricing fit their budget and provided good value. Another client expressed satisfaction with the quality of work relative to the cost, stating they felt they had a true employee working alongside them. Overall, the sentiment surrounding cost and value for money is positive, with clients appreciating the balance of quality and affordability.
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United States (109) Canada (5) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Hatboro, PA

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Great team
Clients consistently express high satisfaction with HelpSquad, highlighting their exceptional team collaboration and understanding of project requirements. One reviewer noted, "HelpSquad delivered exactly what we needed," and praised the entire team's expertise, stating, "Everyone seemed to know what they were doing." The overall sentiment reflects a strong appreciation for their ability to enhance operational efficiency, with an emphasis on timely and effective project management.

Virtual Agent Dev for Omnichannel Support Solutions Co

5.0 Feb 22, 2024

I want to congratulate the whole team because everyone seemed to know what they were doing. HelpSquad's ability to perfectly understand our needs was their strongest point. I didn't think there was anything they could improve on because I had such a good experience working with them.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Reliable
Clients consistently express high satisfaction with Select VoiceCom's reliability. One client highlighted their exceptional project management, noting they 'always deliver on time and exceed our expectations.' Another emphasized their commitment, stating that the team goes 'above and beyond' in various aspects, including recruitment and training. Overall, the sentiment surrounding reliability is overwhelmingly positive, with no reported areas for improvement, showcasing their steadfast support even during challenging times.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, Select VoiceCom has been praised for their exceptional organization and communication, with clients noting their responsiveness within 24 hours. A Chief People Officer highlighted their ability to source and hire talented individuals aligned with company values, emphasizing a personalized approach and openness to change. Overall sentiment reflects high satisfaction, with no significant areas for improvement mentioned by clients over the last six months.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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PRONEL PROJECTS

Not yet reviewed

$50,000+

$25 - $49 / hr

50 - 249

Pretoria, South Africa

Services provided

50% HR Consulting

25% Back Office Outsourcing

25% Document Digitization & Management

PRONEL PROJECTS is a HR Consulting company. The Pretoria, South Africa-based team offers HR Consulting and Back Office Outsourcing.
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Claims Med

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Services provided

100% Back Office Outsourcing

Founded in 2008, Claims Med is a small Sugar Land, Texas-based Back Office Outsourcing company. Their services include Back Office Outsourcing.
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MediRises

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Services provided

40% Back Office Outsourcing

20% Call Center Services

15% Transcription +3 services

10% Branding

10% Custom Software Development

5% Web Development

MediRises is a Back Office Outsourcing company. The team is headquartered in Dover, Delaware, and their services include Back Office Outsourcing and Call Center Services.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

75% Call Center Services

25% Customer Service Outsourcing

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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Sales Desk Solutions

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Northampton, MA

Services provided

75% Call Center Services

25% Sales Outsourcing

Launched in 2021, Sales Desk Solutions is a call center service. The team provides Call Center Services and Sales Outsourcing and is in Northampton, Massachusetts.
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MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent client reviews for MarKam Solutions reflect a strong overall sentiment of satisfaction, highlighting their exceptional project management and adaptability. Clients praised their proactive communication and ability to tailor solutions to specific needs, with one noting a 50% increase in lead generation and a 35% improvement in conversion rates. The consistent delivery of tasks on time and the personal approach taken by MarKam Solutions were also emphasized, with no significant areas for improvement mentioned by any reviewer.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore, Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

San Pablo City, Philippines

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Big Outsource for their responsiveness and effective communication, noting a 30% improvement in project turnaround times. One client highlighted their ability to manage logistics and client interactions, which allowed for increased capacity without sacrificing quality. The proactive approach to potential issues was also appreciated. However, some clients suggested that the company could enhance its service by recommending new content tools.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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Velocent Martech Solutions Pvt Ltd

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Services provided

25% Back Office Outsourcing

25% Customer Service Outsourcing

25% Email Marketing +1 service

25% Sales Outsourcing

Email Marketing company Velocent Martech Solutions Pvt Ltd is in Pune, India. Founded in 2025, the team provides Email Marketing and Back Office Outsourcing.
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GRINFI

0.5 1 review

$1,000+

Undisclosed

10 - 49

Tallinn, Estonia

Services provided

50% Sales Outsourcing

35% Direct Marketing

15% Social Media Marketing

GRINFI is a lead generation company specializing in LinkedIn services. However, feedback indicates dissatisfaction with their performance, as they delivered only 4 leads instead of the promised 30 per month. The client's experience was overwhelmingly negative, with 100% of the feedback highlighting unmet promises and poor communication.

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0 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of GRINFI reflect significant dissatisfaction, particularly regarding lead generation services. A CEO from SELLERLOGIC reported a stark contrast between promised and delivered leads, with only four generated instead of the expected thirty per month. Communication issues and project delays were also noted, leading to a recommendation to avoid the company. Overall, the sentiment is predominantly negative, emphasizing unmet expectations and a lack of transparency.
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Industry Experience

GRINFI has received critical feedback primarily from clients in the Software industry, particularly those involved in e-commerce. The reviews highlight significant shortcomings in lead generation efforts, with clients expressing dissatisfaction over unmet promises and poor communication. Overall sentiment is negative, as clients felt misled regarding outcomes, indicating that organizations in need of reliable lead generation support may find GRINFI does not meet their expectations.
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
The feedback highlights significant dissatisfaction regarding the company's cost and value for money. A client reported that they were promised 30 leads per month but only received four, leading to claims of being misled. Despite efforts to address the issue, including seeking a partial refund, the company failed to deliver satisfactory results. Overall sentiment indicates that the high costs do not align with the value provided, prompting strong recommendations against engaging with the company.
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What are Featured Providers?
Remote Team Solutions

5.0 23 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Torreón, Mexico

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.

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Reviews mention Accessible
The overall sentiment regarding accessibility is highly positive. Clients appreciate the company's prompt communication and flexibility. One client noted, "They actually listen and present great solutions. They are accessible and willing to be as flexible as we require." Additionally, they emphasized the ease of collaboration, stating, "I can completely forget they are offshore, it's as if they're right here since they communicate immediately and provide the support we need at all times."

Recruiting Services for Construction Company

5.0 May 6, 2024

They have always been incredibly responsive and available at all times of the day. They delivered on time even though I was highly selective during the recruitment process. My initial expectations have not only been met but exceeded to a level I didn't think possible.
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HR Services for IT Consulting Firm

5.0 Aug 29, 2022

I can completely forget they are offshore, it's as if they're right here since they communicate immediately and provide the support we need at all times. They are accessible and willing to be as flexible as we require. I talked with many outsourcing companies, but RTS stands out by a lot since I can see how happy their workers actually are.
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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback on Remote Team Solutions highlights their effective project management and ability to deliver quality outcomes. A client noted that their team expedited policy issuance while maintaining high standards. They appreciated the flexibility in managing their team and reported satisfaction with communication methods. Overall, sentiment is positive, with the client expressing no significant areas for improvement, indicating confidence in Remote Team Solutions' capabilities.
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Industry Experience

Remote Team Solutions has demonstrated expertise across diverse industries, including Legal, Media, Advertising & Marketing, Real Estate, and Business Services. Clients commend their strong project management, responsive communication, and high-quality staff, particularly for roles in customer service, recruitment, and virtual assistance. Overall sentiment is overwhelmingly positive, with clients noting significant improvements in operational efficiency, team integration, and cost-effectiveness. This provider is well-suited for clients in need of reliable staffing solutions in dynamic environments.
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Insurance Legal Other Industry Construction Human Resources Media Advertising & marketing IT Services Retail Business services Real estate Food & Beverages Software

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View projects from:

United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

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Leadaro

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Services provided

50% Email Marketing

50% Sales Outsourcing

Leadaro is an Email Marketing and Sales Outsourcing company. Their small team is headquartered in Newark, Delaware. Their services include Email Marketing and Sales Outsourcing.
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Digital Customer Care Company

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Amstelveen, Netherlands

Services provided

100% Customer Service Outsourcing

Founded in 2014, Digital Customer Care Company is a small Customer Service Outsourcing company in Amstelveen, Netherlands. Their team focuses on Customer Service Outsourcing.
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Novita Management Inc

Not yet reviewed

$10,000+

Undisclosed

10 - 49

Services provided

100% Back Office Outsourcing

Novita Management Inc is a Back Office Outsourcing company. Headquartered in Fort Lauderdale, Florida, the firm was founded in 2018. Their team specializes in Back Office Outsourcing.
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Gregory Micallef Associates

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Beckenham, England

Services provided

40% Call Center Services

40% IT Managed Services

20% Cybersecurity

Gregory Micallef Associates is an IT managed services company. They offer IT managed services and Call Center Services and were launched in 1992.
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SD Tech - Managed IT and VoIP

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

San Antonio, TX

Services provided

50% Call Center Services

50% IT Strategy Consulting

SD Tech - Managed IT and VoIP, an answering service company and IT strategy consulting company, was founded in 2001. The firm focuses on Call Center Services and IT strategy consulting.
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Unisoft Datatech

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Ahmedabad, India

Services provided

100% Back Office Outsourcing

Unisoft Datatech is a Back Office Outsourcing company headquartered in Ahmedabad, India. Their services include Back Office Outsourcing.
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Voisun Telecom Pvt. Ltd.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Services provided

60% Call Center Services

10% Pay Per Click

10% Search Engine Optimization +3 services

10% Social Media Marketing

5% Content Marketing

5% Email Marketing

Voisun Telecom Pvt. Ltd. Is an answering service. Headquartered in Gnangara, Australia and Gnangara, Australia, their team specializes in Call Center Services and Social Media Marketing.
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LHB Consulting

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Uxbridge, England

Services provided

80% Sales Outsourcing

10% CRM Consulting and SI

10% Direct Marketing

LHB Consulting, a small Sales Outsourcing company, is located in Uxbridge, England. Their services include Sales Outsourcing and Direct Marketing.
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TOTAL PA LTD

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Liverpool, England

Services provided

80% Back Office Outsourcing

20% Call Center Services

TOTAL PA LTD is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are headquartered in Liverpool, England and Liverpool, England.
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VINTAZK Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Zamboanga, Philippines

Services provided

25% Call Center Services

25% Content Marketing

25% Digital Strategy +3 services

10% AI Development

10% Back Office Outsourcing

5% Web Development

VINTAZK Outsourcing is a Digital Strategy company. The Zamboanga, Philippines-based company was launched in 2019. Their team specializes in Digital Strategy and Content Marketing.
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BENINOBASJAMAICA

Not yet reviewed

$25,000+

< $25 / hr

250 - 999

Services provided

15% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +7 services

10% Data Annotation Services

10% Fulfillment

10% Procurement Support

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

5% Content Moderation Services

BENINOBASJAMAICA is a Customer Service Outsourcing company. Their team is located in Runaway Bay, Jamaica. The agency offers Customer Service Outsourcing and Call Center Services.
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Bandwagon Telemarketing Ltd

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Longparish, England

Services provided

70% Call Center Services

30% CRM Consulting and SI

Bandwagon Telemarketing Ltd is a telephone answering service. The Longparish, England-based agency provides Call Center Services and CRM consulting and SI.
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Billing Guard

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Dallas, TX

Services provided

70% Back Office Outsourcing

30% Finance & Accounting Outsourcing (FAO)

Billing Guard is a Dallas, Texas-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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SALT Sales

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Vilnius, Lithuania

Services provided

70% Sales Outsourcing

30% Business Consulting

SALT Sales is a Sales Outsourcing company. The team is based in Vilnius, Lithuania, and their services include Sales Outsourcing and Business Consulting.
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Top Employee

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Corby, England

Services provided

95% Customer Service Outsourcing

1% Graphic Design

1% Other Design +3 services

1% Sales Outsourcing

1% UX/UI Design

1% Web Design

Customer Service Outsourcing company Top Employee focuses on Customer Service Outsourcing and Web Design. They are headquartered in Corby, England.
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Jyngle

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Geneva, IL

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Jyngle is a call center service. The Geneva, Illinois-based agency specializes in Call Center Services and Customer Service Outsourcing.
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Winwire Business Solutions

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Bengaluru, India

Services provided

15% Back Office Outsourcing

15% Business Consulting

15% Call Center Services +5 services

15% Customer Service Outsourcing

15% Sales Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

5% HR Outsourcing

Business Consulting company Winwire Business Solutions was established in 2021. The team specializes in Business Consulting and Call Center Services and is located in Bengaluru, India.
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SalesGrape

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Lytchett Matravers, England

Services provided

70% Sales Outsourcing

20% Fractional CMO Services

10% Call Center Services

SalesGrape is a Sales Outsourcing company headquartered in Lytchett Matravers, England. Launched in 2016, the team focuses on Sales Outsourcing and Fractional CMO Services.
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The Branding Bees

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Mabalacat City, Philippines

Services provided

30% Back Office Outsourcing

30% Business Consulting

30% Call Center Services +1 service

10% Branding

Business Consulting company The Branding Bees is based in St. Petersburg, Florida and Mabalacat City, Philippines. Established in 2023, the team offers Business Consulting and Call Center Services.
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Talent Trellis

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Lahore, Pakistan

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Executive Search

20% Staffing

Call center service Talent Trellis is headquartered in Toronto, Canada and Lahore, Pakistan. The team focuses on Call Center Services and Back Office Outsourcing.
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Zenius Ventures LLP

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Jaipur, India

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% Recruiting +2 services

20% Sales Outsourcing

20% Staffing

Zenius Ventures LLP is a Back Office Outsourcing company headquartered in Jaipur, India. Launched in 2023, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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Syspro BPO Inc

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Services provided

55% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Customer Service Outsourcing +2 services

10% Executive Search

10% Procurement Support

Syspro BPO Inc is a small Paranaque , Philippines-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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DataClap

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Villankurichi, India

Services provided

80% Back Office Outsourcing

20% IT Staff Augmentation

DataClap is a Back Office Outsourcing company. The Villankurichi, India-based agency was founded in 2018. Their services include Back Office Outsourcing and IT staff augmentation.
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Rainbow Softech

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Coimbatore, India

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company Rainbow Softech is in Coimbatore, India. They specialize in Back Office Outsourcing.
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Contact Center Solutions PH

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Mandaue City, Philippines

Services provided

20% Back Office Outsourcing

20% HR Outsourcing

15% Customer Service Outsourcing +5 services

15% IT Staff Augmentation

15% Sales Outsourcing

5% Other Digital Marketing

5% Search Engine Optimization

5% Social Media Marketing

Contact Center Solutions PH is a Back Office Outsourcing company. The Mandaue City, Philippines-based team specializes in Back Office Outsourcing and HR Outsourcing.
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Contact Center Solution PH Seat Lease

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Mandaue City, Philippines

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Search Engine Optimization +1 service

25% Staffing

Contact Center Solution PH Seat Lease is a SEO company. Established in 2023, the firm is in Mandaue City, Philippines. Their services include Search Engine Optimization and Call Center Services.
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Astes Healthcare Solution.Pvt.Ltd.

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Services provided

70% Back Office Outsourcing

30% Transcription

Astes Healthcare Solution.Pvt.Ltd. Is a Back Office Outsourcing company. The Chennai, India-based company was launched in 2019. Their services include Back Office Outsourcing and Transcription.
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Bogner and Partners

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

München, Germany

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Data Annotation Services +1 service

25% Finance & Accounting Outsourcing (FAO)

Established in 2023, Bogner and Partners, a midsize call center company, is based in München, Germany and Nairobi, Kenya. Their team provides Call Center Services and Back Office Outsourcing.
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MedEx MBS

Not yet reviewed

$25,000+

< $25 / hr

50 - 249

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company MedEx MBS was launched in 2022. Located in Albany, New York, the team specializes in Back Office Outsourcing.
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TNV LEI (LEI International Pvt. Ltd.)

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Services provided

100% Document Digitization & Management

TNV LEI (LEI International Pvt. Ltd.) is a Document Digitization & Management company. The team is based in Greenford, England, and their services include Document Digitization & Management.
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ProxLink Solutions

Not yet reviewed

$10,000+

Undisclosed

50 - 249

Addis Ababa, Ethiopia

Services provided

25% Call Center Services

25% Customer Service Outsourcing

10% Recruitment Process Outsourcing +8 services

5% Accounting

5% Cybersecurity

5% HR Outsourcing

5% IT Managed Services

5% Recruiting

5% Search Engine Optimization

5% Social Media Marketing

5% Staffing

ProxLink Solutions is a telephone answering service. They offer Call Center Services and Customer Service Outsourcing and are in Addis Ababa, Ethiopia.
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BridgeToEurope GmbH & Co. KG

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Services provided

65% Customer Service Outsourcing

20% Logistics & Supply Chain Consulting

15% Business Consulting

Founded in 2009, BridgeToEurope GmbH & Co. KG is a small Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Logistics & Supply Chain Consulting.
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Medical Lien Management, Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Services provided

35% Financial Consulting

35% Litigation Support Services

30% Back Office Outsourcing

Medical Lien Management, Inc. Is a midsize Corona, California-based Litigation Support Services company. The team focuses on Litigation Support Services and Financial Consulting.
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Staff Domain Inc.

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Pasig, Philippines

Services provided

19% Back Office Outsourcing

10% Accounting

10% Customer Service Outsourcing +19 services

10% Finance & Accounting Outsourcing (FAO)

5% E-Commerce Development

5% Interior Design

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

2% Affiliate Marketing

2% Cloud Consulting & SI

2% Digital Strategy

2% Graphic Design

2% HR Consulting

2% IT Managed Services

2% IT Staff Augmentation

2% IT Strategy Consulting

2% Mobile App Development

2% Other Design

2% Product Design

2% Web Design

2% Web Development

Staff Domain Inc. Is a Back Office Outsourcing company. They offer Back Office Outsourcing and Accounting and were established in 2017.
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Clark Staff

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

T'bilisi, Georgia

Services provided

10% Architectural Design

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +13 services

10% Other IT Consulting and SI

5% Back Office Outsourcing

5% Branding

5% Business Consulting

5% Employer of Record (EOR) Services

5% Graphic Design

5% HR Outsourcing

5% Print Design

5% Product Design

5% Recruitment Process Outsourcing

5% Sales Outsourcing

5% Staffing

5% Web Design

Clark Staff is a large St. Petersburg, Florida-based Architectural Design company. Their services include Architectural Design and other IT consulting and SI.
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Crane IP Law Firm

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Services provided

80% Back Office Outsourcing

20% Business Consulting

Launched in 2018, Crane IP Law Firm is a Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Business Consulting.
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WeLabelData

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Wilmington, DE

Services provided

100% Back Office Outsourcing

WeLabelData, a Back Office Outsourcing company, is in Wilmington, Delaware. They provide Back Office Outsourcing and were established in 2021.
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SpaceWorks

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

London, England

Services provided

25% Sales Outsourcing

25% Search Engine Optimization

25% Web Design +1 service

25% Web Development

SpaceWorks is a SEO company. The team offers Search Engine Optimization and Web Design, and the firm is headquartered in London, England and Dubai, United Arab Emirates.
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Growleads.io

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Jaipur, India

Services provided

20% Pay Per Click

15% Digital Strategy

15% Email Marketing +4 services

15% Performance Marketing

15% Sales Outsourcing

10% Conversion Optimization

10% Marketing Strategy

Established in 2024, Growleads.io, a small pay per click company, is based in Jaipur, India. Their services include Pay Per Click and Sales Outsourcing.
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Headway Bpo Solutions Pvt Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New Delhi, India

Services provided

30% Accounting

20% Finance & Accounting Outsourcing (FAO)

15% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Customer Service Outsourcing

10% ERP Consulting and SI

5% HR Consulting

Headway Bpo Solutions Pvt Ltd is an Accounting company. Located in New Delhi, India and New York, New York, the team provides Accounting and Finance & Accounting Outsourcing (FAO).
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Flex Legal Network

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Toronto, Canada

Services provided

100% Back Office Outsourcing

Founded in 2015, Flex Legal Network is a Back Office Outsourcing company. The agency focuses on Back Office Outsourcing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Prialto

2 SupportYourApp

3 Remote CoWorker

4 Big Outsource

5 Unity Communications

6 Martal Group

7 LimTC

8 Hugo Inc.

9 Helpware CX

10 Simply Contact

11 Appointment Setter Online

12 BPO Hive LLC

13 Wing Assistant

14 EverHelp

15 XACT

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Top 15 BPO Companies for Small Business

Prialto

$1,000+

< $25 / hr

250 - 999

Portland, OR

Ability to deliver

39.8/40.0

20/20 Reviews

10/10 Clients & Experience

9.8/10 Market Presence

Service focus

100% Back Office Outsourcing

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SupportYourApp

$1,000+

< $25 / hr

1,000 - 9,999

Wilmington, DE

Ability to deliver

39.4/40.0

20/20 Reviews

9.6/10 Clients & Experience

9.8/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

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Remote CoWorker

$1,000+

< $25 / hr

1,000 - 9,999

Hollywood, FL

Ability to deliver

38.9/40.0

20/20 Reviews

10/10 Clients & Experience

8.9/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

View Profile Visit Website
Big Outsource

$10,000+

< $25 / hr

250 - 999

San Pablo City, Philippines

Ability to deliver

38.7/40.0

20/20 Reviews

10/10 Clients & Experience

8.7/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Unity Communications

$1,000+

< $25 / hr

1,000 - 9,999

Gilbert, AZ

Ability to deliver

38.4/40.0

18.8/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

View Profile Visit Website
Martal Group

$1,000+

$25 - $49 / hr

250 - 999

Oakville, Canada

Ability to deliver

39.8/40.0

19.8/20 Reviews

10/10 Clients & Experience

10/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

View Profile Visit Website
LimTC

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Ability to deliver

37.5/40.0

18.6/20 Reviews

10/10 Clients & Experience

8.9/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Hugo Inc.

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Ability to deliver

37.5/40.0

18.6/20 Reviews

9.4/10 Clients & Experience

9.5/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Ability to deliver

36.7/40.0

17/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

100% Back Office Outsourcing

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Simply Contact

$1,000+

< $25 / hr

250 - 999

Dnipro, Ukraine

Ability to deliver

36.4/40.0

16.8/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

100% Back Office Outsourcing

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Appointment Setter Online

$1,000+

Undisclosed

1,000 - 9,999

New York, NY

Ability to deliver

36.2/40.0

20/20 Reviews

10/10 Clients & Experience

6.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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BPO Hive LLC

$5,000+

< $25 / hr

50 - 249

Cairo, Egypt

Ability to deliver

36.2/40.0

18/20 Reviews

10/10 Clients & Experience

8.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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Wing Assistant

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Ability to deliver

35.6/40.0

17.6/20 Reviews

9.2/10 Clients & Experience

8.8/10 Market Presence

Service focus

100% Back Office Outsourcing

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EverHelp

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

35.6/40.0

20/20 Reviews

9/10 Clients & Experience

6.6/10 Market Presence

Service focus

100% Back Office Outsourcing

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XACT

$1,000+

$25 - $49 / hr

250 - 999

Orlando, FL

Ability to deliver

35.5/40.0

16.4/20 Reviews

10/10 Clients & Experience

9.1/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Boldr.

$1,000+

Undisclosed

1,000 - 9,999

Santa Monica, CA

Ability to deliver

35.4/40.0

15.8/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Hit Rate Solutions

$1,000+

< $25 / hr

50 - 249

Chicago, IL

Ability to deliver

35.4/40.0

16.6/20 Reviews

9.5/10 Clients & Experience

9.3/10 Market Presence

Service focus

100% Back Office Outsourcing

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PartnerHero

Undisclosed

< $25 / hr

1,000 - 9,999

Boise, ID

Ability to deliver

35.3/40.0

15.8/20 Reviews

10/10 Clients & Experience

9.5/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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HelpSquad

$1,000+

< $25 / hr

250 - 999

Hatboro, PA

Ability to deliver

35.3/40.0

17.6/20 Reviews

8.7/10 Clients & Experience

9/10 Market Presence

Service focus

100% Back Office Outsourcing

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Abstrakt Marketing Group

$1,000+

$100 - $149 / hr

250 - 999

St. Louis, MO

Ability to deliver

39.7/40.0

20/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

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LTVplus

$1,000+

< $25 / hr

250 - 999

Ability to deliver

34.9/40.0

17.2/20 Reviews

7.9/10 Clients & Experience

9.7/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Top Customer Service

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Ability to deliver

34.8/40.0

20/20 Reviews

8.6/10 Clients & Experience

6.2/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

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ContactWorks

$5,000+

$25 - $49 / hr

50 - 249

Austin, TX

Ability to deliver

34.4/40.0

17.6/20 Reviews

10/10 Clients & Experience

6.8/10 Market Presence

Service focus

100% Back Office Outsourcing

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Smith.ai

Undisclosed

Undisclosed

250 - 999

Ability to deliver

34.4/40.0

17.8/20 Reviews

8.3/10 Clients & Experience

8.2/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Fusion CX

$10,000+

< $25 / hr

10,000+

Pasig, Philippines

Ability to deliver

34.2/40.0

14.6/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

100% Back Office Outsourcing

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Select VoiceCom

$5,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Ability to deliver

34.2/40.0

17.4/20 Reviews

10/10 Clients & Experience

6.8/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Peak Support

$10,000+

< $25 / hr

1,000 - 9,999

Cambridge, MA

Ability to deliver

34.1/40.0

18.2/20 Reviews

8.5/10 Clients & Experience

7.5/10 Market Presence

Service focus

100% Back Office Outsourcing

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Callbox

Undisclosed

Undisclosed

1,000 - 9,999

Los Angeles, CA

Ability to deliver

34.1/40.0

16.6/20 Reviews

10/10 Clients & Experience

7.5/10 Market Presence

Service focus

100% Back Office Outsourcing

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Welsend

$50,000+

< $25 / hr

10,000+

Wei Fang Shi, China

Ability to deliver

34.1/40.0

15.8/20 Reviews

10/10 Clients & Experience

8.3/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Blue Valley Marketing

$5,000+

$25 - $49 / hr

250 - 999

Home, KS

Ability to deliver

34/40.0

16.6/20 Reviews

9.2/10 Clients & Experience

8.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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