Top BPO Companies in New York
296 Companies
List of the Top New York BPO Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves New YorkServices provided
25% Back Office Outsourcing20% Employer of Record (EOR) Services15% Customer Service Outsourcing +4 services10% Call Center Services10% HR Outsourcing10% Recruitment Process Outsourcing10% Sales OutsourcingSee all 44 projectsUnity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.
Industry Experience
Unity Communications has demonstrated strong expertise across various industries, including Healthcare, Telecommunications, Consumer Products, and IT Services. Feedback highlights their effectiveness in enhancing customer service, streamlining operations, and improving billing processes. In Healthcare, they excel in managing patient inquiries and medical records, while in Telecommunications, they facilitate efficient lead generation and account management. Overall, sentiment is highly positive, indicating that Unity Communications is well-suited for businesses seeking to bolster customer satisfaction and operational efficiency.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently noted that Unity Communications offers competitive pricing and solid value for money, with many stating that their costs fit within budgetary constraints. One client highlighted that Unity's bookkeeping services delivered double the effectiveness at a fraction of the cost compared to Canadian firms. Additionally, several reviews praised their responsiveness and timely delivery of services, contributing to improved operational efficiency and customer satisfaction, indicating a strong overall sentiment regarding their cost-effectiveness.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves New YorkServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Dedicated
Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves New YorkServices provided
45% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Call Center Services +3 services10% Customer Service Outsourcing10% HR Consulting10% Sales OutsourcingSee all 172 projectsRemote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.
Reviews mention Communicative
The sentiment regarding communication with Remote CoWorker is overwhelmingly positive. Clients consistently highlight the company's impressive communication skills, noting timely responses and clear exchanges. For instance, one client praised their account manager for being 'very communicative and easy to work with,' while another emphasized the 'constant communication' that ensured smooth operations. Overall, clients express satisfaction with Remote CoWorker's ability to maintain effective communication, contributing to successful project management and client relationships.-
Back Office Outsourcing for Construction Company
5.0 Sep 26, 2024She has delivered on time and is very responsive and communicative. The efficiency of finding candidates and setting up interviews to get the project started was quick and seamless.
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Shopify Dev & Systems Optimization for Kid's Concept Shop
4.5 Aug 9, 2024The Remote Coworker team has been there with clear communication at every step. The amount of support and follow through.
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Lead Gen & Email Marketing for Web Dev & Design Agency
4.5 May 30, 2024The Project Management has been handled extremely effectively by the designated VA who records everything precisely on CRM as well as daily communication to keep the team updated with task progression. We are pleased with their great communication and response times.
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Operational Support for Collateral Recovery Firm
5.0 May 23, 2024The remote team we have with Remote CoWorker has been wonderful with keeping the lines of communication open. They have learned quickly. They exceeded our expectations.
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Content & Ops Mgmt for Business Workflow Automation Firm
4.5 Feb 22, 2024Good Communication in a timely manner. Professional environment.
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20 of 20 reviews are 5 starsLess than $10,000 avg. project costRead 20 Recent ReviewsReviewed 20 times in the past 6 months
In the last six months, clients have consistently praised Remote CoWorker for their impressive communication and efficiency. For instance, a CEO noted a 30% productivity increase attributed to their administrative support. Clients reported timely responses, effective onboarding, and a seamless matching process with virtual assistants. Overall sentiment is overwhelmingly positive, with many stating they experienced significant time savings and improved operational efficiency, leaving little room for suggested improvements.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Remote CoWorker's cost-effectiveness and value for money, with numerous reviews praising their competitive pricing and high-quality service. For instance, one client from Transform & Renew PLLC noted that their pricing fit their budget while providing good value for the cost. Similarly, another client emphasized the impressive quality of work relative to the affordable rates. Overall, the sentiment reflects satisfaction with the services rendered, aligning well with clients' financial expectations.Was this helpful?
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$1,000+< $25 / hr50 - 249Serves New YorkServices provided
20% Back Office Outsourcing15% Customer Service Outsourcing15% Data Annotation Services +5 services15% Document Digitization & Management10% Call Center Services10% Content Moderation Services10% Litigation Support Services5% TranscriptionSee all 17 projectsTECHSPEED INC is a business process outsourcing company specializing in data entry, data management, and customer service. Reviews highlight their impressive project management, responsive communication, and high accuracy in data-related tasks. Notably, 100% of reviewers praised their ability to deliver projects on time and their adaptability to client needs, while 0% reported any areas for improvement.
4 of 4 reviews are 5 starsLess than $10,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
Recent reviews of TECHSPEED INC reflect a strong overall sentiment, highlighting their responsiveness and high-quality service. Clients appreciated the company's ability to deliver accurate and timely results, such as processing over 1,300 time cards weekly and managing extensive product catalogs efficiently. Notably, one review commended their proactive communication and commitment to understanding client needs. Overall, clients expressed satisfaction with the partnership, noting no significant areas for improvement.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and strong value for money. For instance, one client noted that their pricing fit within budget while delivering excellent service. Another emphasized their ability to deliver quality results at a reasonable cost, stating they received top-notch research at an extremely competitive price. Overall, feedback reveals a high satisfaction rate with the cost-effectiveness of their services, coupled with a strong commitment to quality and responsiveness.Was this helpful?
More responsive than most other service providers
Get in TouchTECHSPEED INC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed50 - 249Woodbury, NY
Services provided
80% Accounting20% Back Office OutsourcingBookkeeper360 is an Accounting company. They are headquartered in Woodbury, New York. Their team offers Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
Services provided
15% Pay Per Click15% Social Media Marketing10% AI Development +6 services10% Advertising10% CRM Consulting and SI10% Customer Service Outsourcing10% Email Marketing10% Market Research10% Marketing StrategyZeta Global, a social media marketing firm, is in New York, New York and City of London, England. Their services include Social Media Marketing and Pay Per Click.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves New YorkServices provided
40% Back Office Outsourcing30% Call Center Services30% Customer Service OutsourcingSee all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
Reviews mention Great team
Clients consistently express high satisfaction with HelpSquad, highlighting their exceptional team collaboration and understanding of project requirements. One reviewer noted, "HelpSquad delivered exactly what we needed," and praised the entire team's expertise, stating, "Everyone seemed to know what they were doing." The overall sentiment reflects a strong appreciation for their ability to enhance operational efficiency, with an emphasis on timely and effective project management.-
Virtual Agent Dev for Omnichannel Support Solutions Co
5.0 Feb 22, 2024I want to congratulate the whole team because everyone seemed to know what they were doing. HelpSquad's ability to perfectly understand our needs was their strongest point. I didn't think there was anything they could improve on because I had such a good experience working with them.
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2 of 2 reviews are 5 stars$50,000 – $199,999 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews for HelpSquad reflect a strong overall sentiment, highlighting exceptional communication and responsiveness. Clients from Vello Property Management noted a 25% increase in guest communication capacity and 33% labor cost savings, praising the team's attention to detail. Similarly, a Product Management Executive at National University commended HelpSquad's personalized service and seamless integration with their systems, stating the solution 'just worked.' Overall, clients appreciate the value and effectiveness of HelpSquad's services.Was this helpful?
More responsive than most other service providers
Get in TouchHelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+Undisclosed1,000 - 9,999Serves New YorkServices provided
50% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +2 services15% Employer of Record (EOR) Services5% Data Annotation ServicesSee all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
Reviews mention Personable
Clients consistently highlight Boldr.'s personable approach, noting their strong relationship-building skills and commitment to understanding client needs. For instance, the VP of operations praised their team's friendly and responsive demeanor, stating, 'Their personalities are pleasant, helpful, and friendly.' Additionally, the Customer Happiness Team Lead commended Boldr. for their proactive communication and adaptability, emphasizing that 'no request was too much for them to take on.' Overall, the sentiment reflects a high level of satisfaction with Boldr.'s personable service.-
Recruiting Services for Relationship Management Company
5.0 Dec 23, 2023I found that our team (Vicky, Nikki, Chan, and Alex) did an amazing job of keeping us updated and providing deliverables. They built a great atmosphere that was friendly and focused on relationship building. No request was too much for them to take on.
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Customer Service for E-Commerce and Consumer Products Co.
5.0 Jul 19, 2022They really understand us as a client and resonate with our objectives, including the soft skills that we want to instill in all our team members. From a personnel standpoint, they’ve been highly responsive to the way we treat individuals at our company and by extension their team. Their flexibility in this regard and appreciation for this really stands out.
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Industry Experience
Boldr has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and Other Industries, consistently receiving positive feedback. Clients appreciate their adaptability, strong project management, and ability to provide tailored solutions. In Consumer Products and Retail, they excelled in enhancing customer support metrics and operational efficiency. In Manufacturing, they contributed to improved data accuracy. Overall, Boldr is recognized for its genuine partnership approach and commitment to client success, making them a suitable choice for businesses in these sectors.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.Was this helpful?
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$10,000+< $25 / hr250 - 999Serves New YorkServices provided
40% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +1 service10% Finance & Accounting Outsourcing (FAO)See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
Reviews mention Great project management
Clients have consistently praised Big Outsource for their exceptional project management capabilities. Feedback highlights their timely delivery and proactive responses to client needs, with one client noting, 'Their responsiveness to our needs was truly impressive.' Another remarked on their 'outstanding project management,' emphasizing seamless communication and adaptability to changing requirements. Overall, sentiment is overwhelmingly positive, with clients appreciating the professionalism and commitment to quality demonstrated by Big Outsource.-
Customer Service Outsourcing for E-Commerce Retail Company
5.0 Aug 16, 2023Big Outsource exhibited exceptional project management skills. They consistently delivered on time and responded promptly to our evolving needs. Communication was seamless, ensuring that any adjustments were quickly addressed and implemented. Their agility allows us to adapt to market changes and customer demands effectively.
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Customer Support for Telecommunications Company
5.0 Aug 5, 2023Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.
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Customer Support for Driving Technology Company
5.0 Aug 4, 2023Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose.
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Bookkeeping Services for Accounting Firm
5.0 Jul 31, 2023Big Outsource has demonstrated excellent project management skills. They consistently deliver on time and are quick to respond to our needs. They always go the extra mile to ensure we're satisfied with their services.
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Back Office Support & Graphic Design for E-Commerce Platform
5.0 Jul 29, 2023Big Outsource's project management was commendable and they respond timely to our need.
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5 of 5 reviews are 5 stars$50,000 – $199,999 avg. project costRead 5 Recent ReviewsReviewed 5 times in the past 6 months
Recent reviews of Big Outsource highlight a consistently positive client experience, with notable successes in improving operational efficiency and client communication. Clients reported significant reductions in workload, such as a 70% decrease in administrative tasks and improved response times from over 18 hours to under 4 hours. Feedback emphasized their reliability, quick adaptability, and proactive problem-solving. However, some clients suggested enhancements like weekend support and more proactive tool recommendations, indicating areas for potential growth.Was this helpful?
Industry Experience
Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerceWas this helpful?
More responsive than most other service providers
Get in TouchBig Outsource is responsive
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
100% Back Office OutsourcingBack Office Outsourcing company StafGo Health (BPO) was founded in 2020. The team specializes in Back Office Outsourcing and is in New York, New York.
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$5,000+$50 - $99 / hr50 - 249Phoenix, AZ
Services provided
20% Branding20% CRM Consulting and SI20% Pay Per Click +2 services20% Sales Outsourcing20% Social Media MarketingFlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing.
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$1,000+Undisclosed250 - 999Brooklyn, NY
Services provided
80% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center ServicesSee all 52 projectsTop Customer Service is a professional customer support provider specializing in improving client communication and handling customer inquiries across various industries. With over 90% positive feedback, clients consistently report improved response times, increased customer satisfaction, and effective project management. Notably, 60% of reviewers emphasize their responsiveness and adaptability, highlighting their capability to adjust services based on client feedback.
Reviews mention Exceptional performance
The feedback indicates exceptional performance by Top Customer Service, particularly noted for their rapid training and preparedness to meet client needs. The Marketing Manager of Central Willamette Credit Union emphasized the significant improvement in customer satisfaction and resolution times, attributing these outcomes to the team's accessibility and effective project management. Clients appreciated the company's alignment with their values and the high quality of service delivered without any noted areas for improvement.-
Customer Service Outsourcing for Digital Agency
5.0 Jul 9, 2025Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 per cent. The group has performed optimally in the reception of incoming calls and the live chat. We did not have a live chat on our channels and they have installed tawk.to and operated that. We are making good conversions as soon as we added the live chat option.
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Customer Support Services for Credit Union
5.0 Jul 25, 2025Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed. How rapidly their representatives received training and were prepared to manage our unique procedures and requirements. They can provide excellent service in a short amount of time.
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13 of 13 reviews are 5 stars$10,000 – $49,000 avg. project costRead 13 Recent ReviewsReviewed 13 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their responsiveness and professionalism. For instance, a client noted a 50% reduction in response times and improved customer satisfaction after implementing a custom support portal. Another highlighted their clear communication and adaptability to feedback, leading to better engagement and fewer missed inquiries. Overall, the sentiment is overwhelmingly positive, with suggestions for more detailed reporting being the only common area for improvement.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight the strong value for cost provided by the company, citing high ratings and effective service delivery. For instance, multiple reviews emphasize the 'good value for cost' as a key reason for choosing their services. Clients noted improvements in customer satisfaction and operational efficiency, with one stating they saved over 50% in costs through outsourcing. Overall, the sentiment regarding cost and value for money is highly positive, indicating a favorable alignment between service quality and pricing.Was this helpful?
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$5,000+< $25 / hr50 - 249New York, NY
Services provided
60% Content Marketing20% Sales Outsourcing10% Email Marketing +1 service10% Market ResearchDIGITALZONE Inc is a Content Marketing company. The team is located in New York, New York and Pune, India, and their services include Content Marketing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Port Washington, NY
Services provided
75% Sales Outsourcing25% Call Center ServicesSee all 7 projectsBlue Zebra is an outbound services provider specializing in appointment setting and telemarketing. Their efficiency, reliability, and strong support are consistently highlighted by clients, with 100% of reviews praising their strengths. Positive feedback emphasizes enhanced productivity and business growth, with long-term collaborations spanning several years indicating high client satisfaction. Blue Zebra’s services are valued for saving time and resources while maintaining quality and effectiveness.
Reviews mention Exceptional performance
Blue Zebra consistently receives exceptional feedback from clients, highlighting their dedication and effectiveness in outbound services. One client noted, "They promise you results and they definitely deliver," emphasizing the quality and consistency of their performance. Another remarked on their unmatched ability to generate new business leads and manage customer issues efficiently. Overall, clients express high satisfaction, with one stating, "Blue Zebra has yet to disappoint me," indicating a strong and reliable partnership.-
Real Estate Lead Generation Services
5.0 Aug 16, 2017Blue Zebra was able to give us quality results in a timely manner. The price negotiated was very reasonable, especially for my industry. They do not compare to any other business. Blue Zebra's strength is hiring professionals. They find leaders. The quality they deliver is unsurpassed. If you hire the best you will get the best. The proof is in the results.
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Industry Experience
Blue Zebra has demonstrated expertise in several industries, including Education, Legal, Gaming, Real Estate, Manufacturing, and Information Technology. Client feedback highlights their strengths in efficiency, productivity enhancement, and customer service. Overall sentiment is positive, with clients noting significant time and cost savings and a marked increase in business growth. Organizations seeking reliable outbound services in these sectors may find Blue Zebra a suitable partner.
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Gaming Real estate Manufacturing Information technology Education Legal Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on Blue Zebra reflects a strong sentiment regarding their cost-effectiveness and value for money. Many clients noted their reasonable pricing structures, with one stating that they were billed monthly at a rate that was 'very reasonable.' Clients reported significant savings, with one estimating $20,000 saved monthly, while another highlighted that their investment was 'worth it' due to the quality results delivered. Overall, clients expressed satisfaction with the balance of cost and service quality.Was this helpful?
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+SingaporeServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
More responsive than most other service providers
Get in TouchTDCX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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See All Locations (18)São Paulo, Brazil
Avenida Paulista 1374 – 6th floor, Bela Vista
São Paulo, Brazil 01310-100101 - 150
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$1,000+< $25 / hr10,000+Florham Park, NJ
Services provided
25% Finance & Accounting Outsourcing (FAO)25% HR Consulting15% Back Office Outsourcing +3 services15% Customer Service Outsourcing10% Call Center Services10% Sales OutsourcingConduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
Read moreSee All Locations (4)Florham Park, NJ
100 Campus Dr Suite 200
Florham Park, NJ 07932501 - 750
+1 844-663-2638
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UndisclosedUndisclosed10 - 49Horseheads, NY
Services provided
80% Call Center Services20% Back Office OutsourcingCall center service Total Recall Message Center was established in 1991. The small team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
20% Back Office Outsourcing20% Customer Service Outsourcing20% IT Managed Services +2 services20% Social Media Marketing20% Web DevelopmentCorporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
Read moreSee All Locations (2)New York, NY
2530 Morgan Avenue, Bronx
New York, NY 104692 - 5
+19292222040
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
20% Back Office Outsourcing20% Call Center Services20% IT Managed Services +2 services20% Litigation Support Services20% Web DevelopmentSprint Legal LLC, an IT managed services company, was launched in 2020. The small team specializes in IT managed services and Web Development.
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$1,000+$50 - $99 / hr2 - 9Niagara Falls, NY
Services provided
60% Sales Outsourcing25% Market Research15% Marketing StrategyMarket Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research.
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$10,000+$100 - $149 / hr10 - 49New York, NY
Services provided
40% Business Consulting20% Digital Strategy20% Marketing Strategy +1 service20% Sales OutsourcingActivate is a New York, New York-based Business Consulting company. They specialize in Business Consulting and Marketing Strategy and were launched in 2010.
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UndisclosedUndisclosed10 - 49Brooklyn, NY
Services provided
20% Back Office Outsourcing20% Business Consulting20% Corporate Training & Coaching +2 services20% Financial Advising & Planning20% HR ConsultingEstablished in 2005, Creative Business Inc. Is a Business Consulting company. The firm specializes in Business Consulting and Back Office Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
20% Pay Per Click20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DesignRepair Lift is a small New York, New York-based social media marketing company. The team provides Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosedFreelancerNew York City, NY
Services provided
100% Customer Service OutsourcingBased in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Carmel, IN
Services provided
10% Ecommerce Marketing10% IT Staff Augmentation10% Pay Per Click +8 services10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web Design10% Web Development5% Robotics Process Automation5% StaffingEstablished in 2012, Dawn IT Service is a SEO company. The team offers Search Engine Optimization and Pay Per Click.
Read moreSee All Locations (4)Carmel, IN
1164 Cavendish Drive
Carmel, IN 4603250 - 75
+13173162064
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UndisclosedUndisclosed250 - 999Buffalo, NY
Services provided
70% E-Commerce Development30% Customer Service OutsourcingHiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
Read moreSee All Locations (2)Buffalo, NY
241 Main Street
Buffalo, NY 1420331 - 40
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
45% Call Center Services35% Sales Outsourcing10% Back Office Outsourcing +1 service10% Email MarketingKtech is a call center. They specialize in Call Center Services and Sales Outsourcing and were founded in 2023.
Read moreSee All Locations (2)New York, NY
230 5th Avenue
New York, NY 1000121 - 30
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
90% Call Center Services10% Customer Service OutsourcingHands On Tap, a small answering service company, is headquartered in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Webster, NY
Services provided
80% Call Center Services20% AccountingDatrose is a call center company in Webster, New York. Founded in 1976, the team focuses on Call Center Services and Accounting.
Read more -
UndisclosedUndisclosed50 - 249New York, NY
Services provided
70% Call Center Services30% Audio ProductionBelles Receptionists is a phone answering service in New York, New York. They provide Call Center Services and Audio Production.
Read more -
UndisclosedUndisclosed50 - 249New Hyde Park, NY
Services provided
50% Call Center Services50% OtherMukesh BPO is a call center service headquartered in New Hyde Park, New York. They specialize in Call Center Services.
Read more -
$1,000+$100 - $149 / hr10 - 49New York, NY
Services provided
25% Back Office Outsourcing25% E-Commerce Development25% Search Engine Optimization +1 service25% Web DevelopmentWpify360 is a SEO agency. Located in Dhaka, Bangladesh and New York, New York, the firm was founded in 2020. Their services include Search Engine Optimization and Web Development.
Read moreSee All Locations (2)New York, NY
509 Greenwich Street
New York, NY 100132 - 5
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$1,000+$25 - $49 / hr2 - 9New York, NY
Services provided
20% Call Center Services20% Content Marketing20% Email Marketing +2 services20% Search Engine Optimization20% Social Media MarketingPhone answering service Compete Digital is based in Budapest, Hungary and New York, New York. Founded in 2015, the team focuses on Call Center Services and Content Marketing.
Read moreSee All Locations (2)New York, NY
5407 3rd Avenue Brooklyn
New York, NY 11220+1.646.725.5672
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
30% Marketing Strategy20% Back Office Outsourcing20% Business Consulting +2 services20% Digital Strategy10% Corporate PhotographyPercent Gray is a Marketing Strategy company. They are headquartered in New York, New York, and their services include Marketing Strategy and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9New York, NY
Services provided
40% Marketing Strategy20% Back Office Outsourcing20% Content Marketing +1 service20% Market ResearchKevin & Co is a Marketing Strategy company. Based in New York, New York, their small team specializes in Marketing Strategy and Back Office Outsourcing. The firm was launched in 2015.
Read more -
UndisclosedUndisclosed2 - 9New York, NY
Services provided
30% Content Marketing30% Video Production20% Back Office Outsourcing +1 service20% Event MarketingThe Chilton Group NYC is a Content Marketing company. Launched in 2015, the company specializes in Content Marketing and Video Production.
Read more -
UndisclosedUndisclosed2 - 9New York, NY
Services provided
40% Pay Per Click40% Social Media Marketing20% Sales OutsourcingTempo Strategic, a small social media marketing company, is headquartered in New York, New York. The team focuses on Social Media Marketing and Pay Per Click.
Read more -
UndisclosedUndisclosed2 - 9New York, NY
Services provided
80% Litigation Support Services20% Document Digitization & ManagementLocated in New York, New York, Concierge Notary Services is a Litigation Support Services company. They specialize in Litigation Support Services and Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Bronx, NY
Services provided
20% Content Marketing20% Email Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DevelopmentEternal NYC, Inc. Is a small Bronx, New York-based Content Marketing company. The team specializes in Content Marketing and Email Marketing.
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$1,000+< $25 / hr250 - 999New York, NY
Services provided
30% Accounting20% Finance & Accounting Outsourcing (FAO)15% Back Office Outsourcing +4 services10% Corporate Training & Coaching10% Customer Service Outsourcing10% ERP Consulting and SI5% HR ConsultingHeadway Bpo Solutions Pvt Ltd is an Accounting company. Located in New Delhi, India and New York, New York, the team provides Accounting and Finance & Accounting Outsourcing (FAO).
Read moreSee All Locations (2)New York, NY
Suite no- 1206-01, 12th Floor, 224 West 35th Street
New York, NY 1000116 - 20
9402798313
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Undisclosed$25 - $49 / hr10 - 49New Rochelle, NY
Services provided
20% Back Office Outsourcing20% Business Consulting20% Custom Software Development +2 services20% E-Commerce Development20% Web DevelopmentFlatorb Inc is a software development company. Established in 2000, their team provides Custom Software Development and Back Office Outsourcing.
Read moreSee All Locations (2)New Rochelle, NY
177A Main Street, #376
New Rochelle, NY 108011
202 525 7776
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$1,000+Undisclosed250 - 999New York, NY
Services provided
50% Back Office Outsourcing25% AI Consulting25% CRM Consulting and SIIDS Healthcare is a Back Office Outsourcing company. In New York, New York and Sahibzada Ajit Singh Nagar, India, the team offers Back Office Outsourcing and CRM consulting and SI.
Read more -
UndisclosedUndisclosed10 - 49Brooklyn, NY
Services provided
100% Call Center ServicesBell Answering Service is a phone answering service. They are located in Brooklyn, New York and have small team. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Uniondale, NY
Services provided
80% Call Center Services20% IT Strategy ConsultingPeople Connect is a call center company. Their small team is headquartered in Uniondale, New York. Their team focuses on Call Center Services and IT strategy consulting.
Read more -
UndisclosedUndisclosed10 - 49Staten Island, NY
Services provided
100% Call Center ServicesAAA Answering Service is a call center service. Their small team is in Staten Island, New York. Their team provides Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Buffalo, NY
Services provided
100% Call Center ServicesEstablished in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Utica, NY
Services provided
100% Call Center ServicesAnswering service Accutel Answering Service is based in Utica, New York. Founded in 2001, the team specializes in Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Glen Cove, NY
Services provided
100% Call Center ServicesProfessionally Speaking is a small call center company. They specialize in Call Center Services and were founded in 1987.
Read more -
UndisclosedUndisclosed10 - 49Elmont, NY
Services provided
100% Call Center ServicesPrompt Anserfone is an answering service. They focus on Call Center Services and were founded in 1956.
Read more -
UndisclosedUndisclosed10 - 49Queens, New York City, NY
Services provided
30% CRM Consulting and SI25% Business Consulting15% Branding +2 services15% Marketing Strategy15% Sales OutsourcingWendt Partners is a small Queens, New York City, New York-based CRM consulting and SI company. Their services include CRM consulting and SI and Business Consulting.
Read more -
$5,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
50% Data Annotation Services30% Back Office Outsourcing20% Document Digitization & ManagementSee all 2 projectsHitech BPO, established in 1992, is a leading business process outsourcing company. We help businesses around the world, including those in the USA, UK, and Canada, unlock the full potential of
Read moreSee All Locations (4)New York, NY
50 Riverside Drive
New York, NY 1002350 - 75
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$10,000+Undisclosed2 - 9New York, NY
Services provided
20% E-Commerce Development20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingNoal Partners is a social media marketing agency. They are headquartered in New York, New York, and their services include Social Media Marketing and Search Engine Optimization.
Read more -
UndisclosedUndisclosed2 - 9Albany, NY
Services provided
20% Email Marketing20% Pay Per Click20% Sales Outsourcing +3 services20% Search Engine Optimization10% Content Marketing10% Content Writing ServicesEstablished in 2018, Keenfunnel is an Email Marketing company. Their services include Email Marketing and Search Engine Optimization.
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$1,000+< $25 / hr10,000+New York, NY
Services provided
50% Back Office Outsourcing35% Call Center Services15% Customer Service OutsourcingSee all 4 projectsEXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.
Reviews mention Efficient
Clients have consistently praised EXL Service for their efficiency in handling back office operations. One client noted a 30% increase in output and a savings of 120 man-hours per week, attributing these improvements to EXL's timely and quality work. They emphasized that the partnership has eliminated delays during peak periods, such as tax season, and remarked on the significant financial benefits of their services. Overall, the sentiment reflects strong satisfaction with EXL's efficiency and impact on operational effectiveness.-
Medical Billing Services for Real Estate Firm
4.0 Aug 12, 2017They free up time for our staff and make us more efficient.
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Industry Experience
EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.
Read All ReviewsSelect Industry to see insights
Real estate Hospitality & leisure Nonprofit EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.Was this helpful?
View projects from:
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UndisclosedUndisclosed2 - 9Woodhaven, NY
Services provided
40% Recruiting40% Staffing20% Customer Service OutsourcingVirtual Earners Innovative is a Staffing company. Headquartered in Woodhaven, New York and Abuja, Nigeria, the company offers Staffing and Recruiting.
Read more -
$1,000+< $25 / hr2 - 9New York, NY
Services provided
25% Email Marketing25% Pay Per Click25% Sales Outsourcing +1 service25% Search Engine OptimizationEstablished in 2024, Algrosa is an Email Marketing company. The team offers Email Marketing and Search Engine Optimization.
Read more -
UndisclosedUndisclosed2 - 9Poughkeepsie, NY
Services provided
100% Call Center ServicesBYRNES MESSAGE BUREAU is a call center service. The Poughkeepsie, New York-based team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Auburn, NY
Services provided
100% Call Center ServicesAnswerMedical is a small Auburn, New York-based call center company. The team provides Call Center Services.
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Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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List of the Top 15 New York BPO Services
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UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
36/40.018.4/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Ability to deliver
26.1/40.015.8/20 Reviews4.6/10 Clients & Experience5.7/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Ability to deliver
25.2/40.018.6/20 Reviews1.4/10 Clients & Experience5.2/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Burnsville, MN
Ability to deliver
19.9/40.014.6/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+Undisclosed10 - 49Paris, France
Ability to deliver
30.8/40.016.6/20 Reviews9.7/10 Clients & Experience4.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
21.1/40.010.4/20 Reviews5.8/10 Clients & Experience4.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+Undisclosed10 - 49Brooklyn, NY
Ability to deliver
28.2/40.015.6/20 Reviews5.9/10 Clients & Experience6.7/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Syracuse, NY
Ability to deliver
33.8/40.017.4/20 Reviews8.7/10 Clients & Experience7.7/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
23.6/40.014.6/20 Reviews3.1/10 Clients & Experience5.9/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+Undisclosed10 - 49New York, NY
Ability to deliver
30.4/40.016.6/20 Reviews9/10 Clients & Experience4.8/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
25.1/40.016.4/20 Reviews3.2/10 Clients & Experience5.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
20.8/40.016.2/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+$25 - $49 / hr10 - 49New York, NY
Ability to deliver
26.1/40.015.4/20 Reviews4.1/10 Clients & Experience6.5/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
Undisclosed$50 - $99 / hr2 - 9New York, NY
Ability to deliver
23.5/40.017/20 Reviews1.6/10 Clients & Experience4.9/10 Market PresenceService focus
35% Back Office Outsourcing65% Other -
$1,000+$50 - $99 / hr1,000 - 9,999New York, NY
Ability to deliver
8.3/40.00/20 Reviews2.4/10 Clients & Experience5.8/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr250 - 999New York, NY
Ability to deliver
22.8/40.017/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Queens Village, NY
Ability to deliver
6.3/40.00/20 Reviews1.8/10 Clients & Experience4.6/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
UndisclosedUndisclosed50 - 249New York, NY
Ability to deliver
16.2/40.016.2/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+Undisclosed10,000+New York, NY
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$50,000+Undisclosed10 - 49New York, NY
Ability to deliver
22.1/40.017/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999New York, NY
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Bethpage, NY
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+$50 - $99 / hr50 - 249Great Neck Plaza, NY
Ability to deliver
21/40.016.4/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed250 - 999New York, NY
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49New York, NY
Ability to deliver
22.6/40.016.8/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+< $25 / hr250 - 999New York, NY
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr250 - 999Melville, NY
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Back Office Outsourcing
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