Top BPO Companies in Buffalo

Ratings Updated: August 4, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

All Companies Pricing Services Guide BPO Trends

1 Leaders 15 Contenders

Get Matched

17 Companies

Country: United States

State: New York

City: Buffalo

List of the Top Buffalo BPO Services

Sponsored

Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Buffalo, NY

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.

See all 44 projects
Reviews mention Trustworthy
Clients express a strong sense of trust in Unity Communications, highlighting their reliability and commitment to delivering results. One reviewer noted, "You can trust that they'll deliver what they said they would," emphasizing their dependability. Additionally, clients appreciated their responsiveness and proactive communication, stating they were always available to address user requests. Overall, the sentiment reflects confidence in the company's ability to meet client needs effectively.

IT Services Support for Online Course Selection

5.0 Jul 12, 2019

You can trust that they'll deliver what they said they would. If we wanted to speak to their leadership, we needed to schedule the time two days in advance. But they were always willing to accommodate us, so it wasn't a big issue.
Read Full Review

Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They’re responsive and follow through with every task. I assign cases in Salesforce according to our service-level agreement, and Unity Communications knows the workflow perfectly. If you ask their owner to do something, he’ll find a way to manage it. In two years, I’ve only had to escalate problems twice, which is amazing. They value their jobs and care about the work, going above and beyond for every customer. Because of them, my job is much easier. Trust them because they're experts.
Read Full Review

Read All Reviews

Was this helpful?

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Unity Communications reflect a strong overall sentiment, highlighting their effective support in clerical tasks and excellent client communication. Clients appreciate their organizational skills and responsiveness, noting a seamless integration with their teams. One client emphasized the positive impact on collections, maintaining client satisfaction despite workforce changes. Additionally, Unity's proactive approach to improving attendance issues was noted, resulting in a remarkable 99.59% attendance rate. Overall, clients view Unity Communications as a reliable and valuable partner.
Read 1 Recent Review

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications has received positive feedback regarding their cost-effectiveness and overall value for money. Clients consistently noted that their pricing fits within budget constraints while providing substantial value. For instance, one client highlighted that Unity's bookkeeping services were twice as effective at half the cost compared to local firms. Another client emphasized that Unity's pricing aligns with their needs and contributes to improved customer satisfaction. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality of service.
Read All Reviews

Was this helpful?

View projects from:

United States (34) Australia (1) Canada (1) Ireland (1)

Was this helpful?
View Profile Visit Website
Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Buffalo, NY

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

See all 28 projects
Reviews mention Well-organized projects
Client feedback highlights Hugo Inc.'s exceptional organizational skills in project management. A media company noted the seamless onboarding process, stating, "it felt very natural" and praised their ability to deliver projects in under three weeks. Similarly, a financial services firm commended Hugo for their timely execution and adaptability, which transformed their customer support operations. Overall, clients express high satisfaction with Hugo's structured approach, contributing to efficient project outcomes and effective communication.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
Read Full Review

Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
Read Full Review

Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
Read Full Review

Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
Read Full Review

Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
Read All Reviews

Select Industry to see insights

Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing Gaming

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Was this helpful?
View Profile Visit Website
Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Buffalo, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

See all 68 projects
Reviews mention Unique expertise
Clients have consistently praised Top Customer Service for their unique expertise in customer service strategy and practical implementation. One review highlighted their ability to provide tangible solutions that significantly improved daily operations. The overall sentiment reflects a high level of satisfaction, emphasizing their effective communication, responsiveness, and professional project management. Clients noted that their support led to faster response times and enhanced client satisfaction, confirming the company's valuable contribution to operational efficiency.

Customer Support Consulting for Construction Company

5.0 Feb 20, 2026

Their expertise in customer service strategy and practical implementation was impressive. They didn’t just provide theory; they helped us apply real solutions that made a noticeable difference in our day-to-day operations.
Read Full Review

Read All Reviews

Was this helpful?

16 of 16 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 16 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism, responsiveness, and ability to enhance communication workflows. Specific feedback highlights improved response times and reduced missed inquiries, notably for businesses like Sea View Dental Center and Capilano Daycare. Clients appreciated the team's adaptation to brand voices, leading to a more organized customer experience. While some suggested more proactive strategies for content and customer engagement, overall sentiment remains highly positive.
Read 16 Recent Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Buffalo, NY

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

See all 12 projects
Reviews mention Innovative
Client feedback highlights TDCX's innovative approach to support, with notable instances of their quick adaptation to process changes and the introduction of new solutions. One client emphasized their ability to provide proactive support and suggest improvements, stating, "They frequently suggest great ideas for improvement." Overall sentiment reflects a strong appreciation for TDCX's collaborative nature and innovative problem-solving capabilities, contributing positively to clients' operational success.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

The team is very dedicated and motivated to try out new solutions, implement pilots and offer innovative ideas for us to consider. I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed.
Read Full Review

Call Center Services for Tech Company

5.0 Jun 16, 2021

Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work. They frequently suggest great ideas for improvement.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
Read All Reviews

Select Industry to see insights

Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

Was this helpful?

Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
Read All Reviews

Was this helpful?

View projects from:

Singapore (7) Germany (1) Spain (1) United States (1)

Was this helpful?
View Profile Visit Website
Saucal

5.0 9 reviews

$10,000+

$150 - $199 / hr

10 - 49

Buffalo, NY

Services provided

70% E-Commerce Development

10% API Development

10% Customer Service Outsourcing +1 service

10% Web Design

Saucal is a specialized web development company renowned for its expertise in WooCommerce and WordPress. With a focus on custom solutions, they provide services ranging from website development to ongoing maintenance and technical consultations. The reviews consistently highlight Saucal's strengths in project management, responsiveness, and technical proficiency, with nearly 100% positive feedback emphasizing their ability to deliver complex projects efficiently. Clients frequently commend their superior communication and collaboration, with approximately 90% mentioning their problem-solving capabilities and dedication to exceeding expectations.

See all 9 projects
Reviews mention High-quality work
Clients consistently commend Saucal for their high-quality work and responsiveness. One client noted that Saucal 'over delivered' on their project, resulting in increased business and improved user experience. Another highlighted their thoroughness, stating that Saucal made significant enhancements to initial specifications, leading to a superior final product. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and a willingness to engage Saucal for future projects.

Web Dev & Maintenance for Natural Deodorant E-Commerce Co

5.0 Jul 5, 2022

A massive part of Saucal’s work is ensuring all plug-ins play nicely together. They’ve been instrumental in making our website what it is today. If we deploy something and find it breaks a part of the website, it’s stressful. However, everybody works to troubleshoot what’s going on.
Read Full Review

Platform Development for Online Fitness Resource

5.0 May 31, 2016

I've dealt with many developers and am one myself, so I know that they usually do exactly what's in front of them. There were a few pieces in the functional specifications that needed to be worked-on. Saucal looked at those from an outside perspective, determined what we were trying to achieve, and pieced them together, making significant improvements to our initial specs. We ended up with a better result than we had ever hoped.
Read Full Review

Web Development for Wine Retailer

5.0 Oct 18, 2017

They built a solid site that had fantastic search capabilities. The feedback has been positive, and that we have launched a simple site that is easy to use, navigate, and buy from. The most impressive thing was how the nimble the team was and how fast they were able to deliver on such an excellent product.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Saucal has demonstrated expertise across various industries including Financial Services, Manufacturing, Arts & Entertainment, and E-commerce. Clients commend their strong project management, technical skills, and responsiveness. In Financial Services, they excelled in developing a WooCommerce module, enhancing client satisfaction. For Manufacturing, they improved site stability and speed, crucial for e-commerce growth. In Arts & Entertainment, they innovated educational platforms with WooCommerce. Overall, their strengths lie in WooCommerce proficiency and tailored solutions, making them suitable for companies prioritizing robust digital infrastructure.
Read All Reviews

Select Industry to see insights

Financial services Manufacturing Advertising & marketing IT Services Arts, entertainment & music Energy & natural resources Consumer Products

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback on Saucal highlights a strong perception of value for money, with many noting that their investment led to significant improvements in website performance and functionality. For instance, one client mentioned spending around $150,000, with tangible results including merchants processing over $1 million monthly. Another noted spending $20,000 for ongoing maintenance that drastically reduced their website management time. Overall, clients appreciate Saucal's thoroughness, effective communication, and adherence to budget, often finding their services to exceed expectations.
Read All Reviews

Was this helpful?

View projects from:

United States (5) Canada (2) Australia (1) Timor-Leste (1)

Was this helpful?
View Profile
Capital Management Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
Read more

View Profile
HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Services provided

70% E-Commerce Development

30% Customer Service Outsourcing

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
Read more

Buffalo, NY

241 Main Street
Buffalo, NY 14203
31 - 40

See All Locations (2)

Was this helpful?

View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

OnPoint Management Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

60% Sales Outsourcing

10% Content Marketing

10% Pay Per Click +2 services

10% Search Engine Optimization

10% Social Media Marketing

OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing.
Read more

View Profile
All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

80% Call Center Services

20% Customer Service Outsourcing

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
The Virtual Deal

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Buffalo, NY

Services provided

40% Back Office Outsourcing

30% Email Marketing

30% Sales Outsourcing

The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing.
Read more

View Profile
Asset Compliant Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Cheektowaga, NY

Services provided

100% Call Center Services

Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services.
Read more

View Profile
Media Sales Plus Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Services provided

40% Direct Marketing

30% Call Center Services

30% Search Engine Optimization

Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York.
Read more

View Profile
Market Presence

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Niagara Falls, NY

Services provided

60% Sales Outsourcing

25% Market Research

15% Marketing Strategy

Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research.
Read more

View Profile
The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Jamestown, NY

Services provided

50% Call Center Services

50% Customer Service Outsourcing

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

See all 2 projects
Reviews mention High-quality work
Clients consistently praise The Connection for delivering high-quality work, noting their effectiveness and capacity to adapt to client needs. One client highlighted that their flawless work has significantly improved customer interactions, generating a strategy that enhances efficiency. Another emphasized that their performance has directly contributed to increased revenues, with a 90% success rate in resolving customer issues. Overall, sentiment reflects strong satisfaction with the quality and effectiveness of services provided.

Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time. My relationship with the company is limited, but from what I’ve seen, their work is excellent.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

The Connection has garnered positive feedback across the Education and Consumer Products industries. In Education, clients appreciated the provider's ability to enhance productivity through efficient call handling, saving substantial man-hours each month. In Consumer Products, businesses noted improved customer relations and significant financial savings, highlighting the provider's responsiveness and effectiveness in managing inquiries. Overall, The Connection is recognized for its adaptability, efficiency, and strong customer service, making it a suitable partner for organizations focused on enhancing call management and customer engagement.
Read All Reviews

Select Industry to see insights

Education Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
The Connection is recognized for its cost-effectiveness and value for money, with clients noting significant savings on operational costs. One client reported a monthly savings of approximately $25,000 and efficient handling of 100-150 daily calls, while another highlighted savings of around 30 employees' billable hours. The monthly billing structure is appreciated, allowing for flexibility based on call volume. Overall, clients express high satisfaction with the service's effectiveness and adaptability, indicating a strong return on investment.
Read All Reviews

Was this helpful?

Jamestown, NY

111 W 2nd St Ste 5000
Jamestown, NY 14701
41 - 49

716.483.3436

See All Locations (4)

Was this helpful?
View Profile
Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
Read more

View Profile
GLC Business Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Rochester, NY

Services provided

75% Back Office Outsourcing

25% Cybersecurity

Founded in 1992, GLC Business Services is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Cybersecurity.
Read more

View Profile
FlashCat

Not yet reviewed

$5,000+

$50 - $99 / hr

50 - 249

Rochester, NY

Services provided

20% Branding

20% CRM Consulting and SI

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Social Media Marketing

FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing.
Read more

Rochester, NY

115 Liberty Pole Way
Rochester, NY 14604
2 - 5

6028464622

See All Locations (2)

Was this helpful?

View Profile
Do Well Design Studio

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Hilton, NY

Services provided

20% Branding

20% Digital Strategy

20% Marketing Strategy +2 services

20% Sales Outsourcing

20% Web Design

Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy.
Read more

View Profile
AnswerPhone

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Dunkirk, NY

Services provided

63% Customer Service Outsourcing

37% Call Center Services

AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
Read more

Dunkirk, NY

4867 West Lake, Rd Suite 102
Dunkirk, NY 14048

716.672.5144

See All Locations (5)

Was this helpful?

View Profile
Abbott Answering Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

100% Call Center Services

Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
Read more

View Profile
Key Video Production

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Cheektowaga, NY

Services provided

60% Video Production

20% Call Center Services

20% Graphic Design

Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services.
Read more

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Hire with confidence!

Quickly scan for providers who meet a minimum Clutch Score with 3+ verified, high-rated reviews for a service line or focus area in the last 24 months. Learn More

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Saucal

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Buffalo BPO Services

Saucal

$10,000+

$150 - $199 / hr

10 - 49

Buffalo, NY

Ability to deliver

16.4/40.0

16.4/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

View Profile Visit Website
Capital Management Services

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
HiOperator

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Ability to deliver

8.7/40.0

0/20 Reviews

2.3/10 Clients & Experience

6.4/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
OnPoint Management Group

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

View Profile Visit Website
All Calls Matter

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
The Virtual Deal

Undisclosed

Undisclosed

2 - 9

Buffalo, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

View Profile Visit Website
Asset Compliant Solutions

$1,000+

< $25 / hr

10 - 49

Cheektowaga, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Media Sales Plus Inc

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
Market Presence

$1,000+

$50 - $99 / hr

2 - 9

Niagara Falls, NY

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

View Profile Visit Website
The Connection

$1,000+

< $25 / hr

1,000 - 9,999

Jamestown, NY

Ability to deliver

19.9/40.0

14.6/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Action Telephone

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
GLC Business Services

$1,000+

< $25 / hr

50 - 249

Rochester, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

View Profile Visit Website
FlashCat

$5,000+

$50 - $99 / hr

50 - 249

Rochester, NY

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

View Profile Visit Website
Do Well Design Studio

Undisclosed

Undisclosed

Freelancer

Hilton, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

View Profile Visit Website
AnswerPhone

$1,000+

< $25 / hr

50 - 249

Dunkirk, NY

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Abbott Answering Service

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website

Latest BPO Articles

See all articles

How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale

Updated June 29, 2026

Jake Jorgovan

Avoid costly executive hiring mistakes. Learn how search firms help B2B companies hire leaders who deliver results.

Business Services Thought Leadership, Scaling

Can AI Replace Financial Service Providers?

Updated April 1, 2026

Nick Baird

LLMs are transforming finance, but can they replace the profession? Hear what expert accounting service provider, indinero, has to say.

Business Services Thought Leadership, Scaling

How to Create a Corporate Training Budget [With Template]

Updated February 27, 2026

Hannah Hicklen

Create a budget for corporate training services using our free template.

Business Services Budget Template

Similar Categories

Related Services

Human Resources in Buffalo Consulting in Buffalo Accounting in Buffalo Call Centers in Buffalo Real Estate in Buffalo Logistics & Supply Chain Consulting in Buffalo Customs Brokerage in Buffalo Trucking in Buffalo 3pl in Buffalo

Specialties

Legal Outsourcing Claims Processing BPO Back Office Payment Processing Content Creation Data Entry Virtual Assistant Medical Billing Document Digitization & Management

Nearby Locations

BPO in Rochester

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.

Top BPO Companies in Buffalo

List of the Top Buffalo BPO Services

Reviews mention Trustworthy

IT Services Support for Online Course Selection

Customer Service Support for Wireless Company

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Well-organized projects

Outsourced Accounting & Content Writing for IT Services Firm

Digital Strategy for Environmental Solutions Platform

Accounting Services for Marketing & Venture Capital Firm

Staff Aug & Content Moderation for Blockchain Technology Co

Customer Support for FinTech Organization

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Unique expertise

Customer Support Consulting for Construction Company

Reviewed 16 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Reviews mention Innovative

Call Center Services for Global Social Media Company

Call Center Services for Tech Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Web Dev & Maintenance for Natural Deodorant E-Commerce Co

Platform Development for Online Fitness Resource

Web Development for Wine Retailer

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Answering Services & Customer Inquiry Support for Products Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 1 Buffalo BPO Services

Latest BPO Articles

How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale

Can AI Replace Financial Service Providers?

How to Create a Corporate Training Budget [With Template]

Similar Categories

Related Services

Specialties

Nearby Locations