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Top Call Center Services & Voice Services in Buffalo

Ratings Updated: March 16, 2026
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0 Leaders 15 Contenders

15 Companies

Country: United States
State: New York
City: Buffalo

List of the Top Buffalo Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    SalesRoads Logotype

    SalesRoads

    4.9 65 reviews
    Premier Verified
    $5,000+
    Undisclosed
    50 - 249
    Serves Buffalo, NY

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Email Marketing

    SalesRoads is a leading provider of Contact Center Services, specializing in outbound call center and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their efficient project management and results-driven approach. Approximately 86% of clients praise their ability to enhance lead generation and surpass sales goals, demonstrating their commitment to client success and strategic execution.

    See all 65 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight SalesRoads' effectiveness in building sales pipelines, with clients noting they booked approximately four meetings per week with qualified leads. The team is praised for their responsiveness and timely project management. However, clients suggest that SalesRoads could enhance their service by providing more expert insights. Overall, sentiment is positive, indicating that SalesRoads is a reliable partner for sales development needs.
    Read 1 Recent Review
    28 of 38 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Market Research & Call Center Services for Home Appraisal Co

    4.0 — SalesRoads provides market research and call center services for a home appraisal company. The team helps the client find agents, increase awareness, and do market research surveys for the client's Read more
    Read 38 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (24) $10,000 to $49,000 (17) $200,000 to $999,999 (6) Less than $10,000 (1)

    What Clients Have Said

    Clients consistently highlight SalesRoads' excellent value for money, often noting their cost-effectiveness compared to competitors. For instance, one client stated that they achieved a 100% ROI, while another mentioned substantial revenue growth attributed to SalesRoads' efforts. Many reviews emphasize the company's adaptability and responsiveness, with clients appreciating the quality of leads generated and the overall positive impact on their sales pipelines. Overall, the sentiment is highly favorable regarding the balance between cost and value delivered.
    Read All Reviews

    View projects from:

    United States (61) Canada (2) Austria (1) Spain (1)
    View Profile Visit Website
    tracking image
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Buffalo, NY

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Efficient

    Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.

      Read Full Review
    • Call Center Services for Automotive Company
      5.0 Jun 27, 2024

      What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.

      Read Full Review
    • Outsourced Accounting & Content Writing for IT Services Firm
      4.5 Sep 11, 2023

      Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.

      Read Full Review
    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.

      Read Full Review
    Read All Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Helpware CX Logotype

    Helpware CX

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Buffalo, NY

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

    See all 46 projects
    17 of 21 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Digital Government Partner

    5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
    Read 21 Reviews

    Industry Experience

    Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (40) Canada (1) Georgia (1) New Zealand (1)
    View Profile Visit Website
    Select VoiceCom Logotype

    Select VoiceCom

    4.8 9 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Buffalo, NY

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3 services
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    See all 9 projects

    Industry Experience

    Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.

    Read All Reviews

    Select Industry to see insights

    Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
    Read All Reviews

    More responsive than most other service providers

    Select VoiceCom is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (7) Australia (1)
    View Profile Visit Website
  • OnPoint Management Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Buffalo, NY

    Services provided

    60% Sales Outsourcing
    10% Content Marketing
    10% Pay Per Click +2 services
    10% Search Engine Optimization
    10% Social Media Marketing

    OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing.

    Read more
    View Profile
  • Asset Compliant Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Cheektowaga, NY

    Services provided

    100% Call Center Services

    Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services.

    Read more
    View Profile

  • Featured

    What are Featured Providers?

    HelpSquad Logotype

    HelpSquad

    5.0 11 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Buffalo, NY

    Services provided

    30% Call Center Services
    40% Back Office Outsourcing
    30% Customer Service Outsourcing

    HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

    See all 11 projects

    Reviews mention Great project management

    Clients have praised HelpSquad for their exceptional project management, highlighting their constant communication and timely responses to inquiries. One CEO noted that HelpSquad was consistently in touch via email and readily available for calls, ensuring that all needs were addressed promptly. This level of engagement contributed to a measurable increase in leads, demonstrating HelpSquad's effective management and commitment to client success.
    • Conversion Optimization for Digital Marketing Agency
      5.0 Nov 18, 2024

      They were in constant contact via email, and if I ever had a question I could get on a call with their team.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of HelpSquad reflect a highly positive sentiment, highlighting their exceptional communication and responsiveness. A client noted a 25% increase in guest communication hours and a 33% reduction in labor costs within three months. The team's ability to handle inquiries across multiple platforms and their prompt resolution of issues were particularly praised. Clients appreciate the alignment of company values and the overall professionalism demonstrated throughout the engagement.
    Read 1 Recent Review
    8 of 8 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Property Management Company

    5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
    Read All Reviews
    View Profile Visit Website
    six eleven global services Logotype

    six eleven global services

    4.8 10 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Buffalo, NY

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

    See all 10 projects

    Reviews mention Great project management

    Clients have consistently praised six eleven global services for their exceptional project management. One client noted their ability to maintain project accuracy over 95%, while another highlighted their timely responses and effective communication. The management team is described as professional and supportive, addressing feedback diligently and providing valuable assistance throughout the project lifecycle. Overall, the sentiment surrounding their project management capabilities is overwhelmingly positive.
    • BPO Services for Logistics & Supply Chain Company
      5.0 Apr 25, 2023

      Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes.

      Read Full Review
    Read All Reviews

    Industry Experience

    Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

    More responsive than most other service providers

    six eleven global services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (6) Canada (1) Malaysia (1)
    View Profile Visit Website
    A-SALES AB Logotype

    A-SALES AB

    4.9 62 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Serves Buffalo, NY

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Email Marketing

    A-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.

    See all 62 projects
    12 of 13 reviews are 5 stars
    9 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 13 times in the past 6 months

    Recent reviews of A-SALES AB highlight a mix of positive and negative client experiences. Many clients praised their structured project management, timely deliverables, and effective lead generation, achieving averages of 10-22 qualified meetings per month. Notably, one client commended A-SALES AB's ability to tailor outreach effectively in niche markets. However, one review expressed significant dissatisfaction, citing poor quality of work and unprofessionalism, leading to unmet expectations and a strong recommendation to avoid the company. Overall, sentiment is mixed, with several clients reporting success and others experiencing major challenges.
    Read 13 Recent Reviews

    Industry Experience

    A-SALES AB has proven expertise across industries such as Healthcare, IT Services, Advertising & Marketing, and Consulting. Clients commend their strong project management, personalized outreach, and ability to generate qualified leads effectively. Feedback highlights their nuanced understanding of highly regulated markets like Healthcare and their agile approach in IT and Advertising sectors, resulting in measurable success in booking meetings and expanding pipelines. Overall, they are well-suited for organizations seeking to enhance lead generation and sales strategies in these domains.

    Read All Reviews

    Select Industry to see insights

    Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing Business services IT Services Consulting

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (13)

    What Clients Have Said

    The feedback regarding A-SALES AB's pricing indicates a consistent sentiment of good value for money. Many clients noted that the company's services fit their budgets while delivering impressive results, such as generating a steady stream of qualified meetings. One client highlighted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned, 'They delivered all promises and were always responsive.' However, a few reviews expressed concerns about the quality of service, suggesting that client experiences may vary, especially regarding the effectiveness of communication and project management.
    Read All Reviews

    View projects from:

    United States (13) Sweden (10) Norway (7) India (4) England (3) Finland (2) Canada (1) Germany (1) France (1) Netherlands (1) Australia (1) Philippines (1) Poland (1) Singapore (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)
    View Profile Visit Website
  • Capital Management Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Buffalo, NY

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.

    Read more
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  • All Calls Matter Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Kenmore, NY

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Media Sales Plus Inc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Buffalo, NY

    Services provided

    30% Call Center Services
    40% Direct Marketing
    30% Search Engine Optimization

    Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York.

    Read more
    View Profile
  • Market Presence Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Niagara Falls, NY

    Services provided

    60% Sales Outsourcing
    25% Market Research
    15% Marketing Strategy

    Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research.

    Read more
    View Profile
  • The Virtual Deal Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Buffalo, NY

    Services provided

    40% Back Office Outsourcing
    30% Email Marketing
    30% Sales Outsourcing

    The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing.

    Read more
    View Profile

  • Featured

    What are Featured Providers?

    Assistring LLC Logotype

    Assistring LLC

    5.0 15 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Serves Buffalo, NY

    Services provided

    40% Call Center Services
    45% Customer Service Outsourcing
    15% Back Office Outsourcing

    Assistring LLC is a company that specializes in Contact Center Services, offering Inbound Call Center and Customer Support Services. Across numerous reviews, they are praised for their effective call handling, operational reliability, and ability to enhance customer satisfaction. Approximately 85% of reviewers commend their project management skills and strategic approach, indicating a consistent track record of exceeding client expectations and improving customer service metrics.

    See all 15 projects
    10 of 11 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Party Goods Retailer

    5.0 — Assistring LLC provided call center services for a party goods retailer. The team managed inquiries, issues, orders, fulfillment, returns, exchanges, and product information and recommendations. Read more
    Read 11 Reviews

    Industry Experience

    Assistring LLC has demonstrated expertise across diverse industries, including Real Estate, Utilities, Retail, Insurance, and Hospitality. Feedback highlights strong project management, effective communication, and significant improvements in customer satisfaction and operational efficiency. Clients in Retail note substantial increases in sales and customer loyalty, while those in Utilities and Insurance highlight enhanced service delivery and responsiveness. Overall, Assistring LLC is particularly well-suited for businesses seeking to elevate customer service operations and improve customer engagement.

    Read All Reviews

    Select Industry to see insights

    Retail Real estate Utilities Insurance Hospitality & leisure Consumer products & services

    View projects from:

    United States (6) England (4) Poland (1)
    $1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.

    Customer Support call

    Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.
    View Packages
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  • The Connection Logotype

    4.5 2 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Jamestown, NY

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    The Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement.

    See all 2 projects

    Reviews mention Efficient

    Clients consistently commend The Connection for its efficiency in managing customer interactions. One client noted a saving of approximately 300 billable hours per month, while another highlighted the generation of $25,000 in monthly savings. Feedback emphasizes their adaptability and effectiveness in handling calls, with one review stating, "Their work these past months has been flawless," reflecting an overall sentiment of satisfaction and reliability.
    • Inbound & Outbound Information Management Service for Education Company
      5.0 Nov 2, 2017

      Calls are handled in a more efficient way. TheConnection is able to adapt to any company needs.

      Read Full Review
    • Answering Services & Customer Inquiry Support for Products Firm
      4.0 Aug 11, 2017

      Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time.

      Read Full Review
    Read All Reviews
    1 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Inbound & Outbound Information Management Service for Education Company

    5.0 — Read more
    Read 2 Reviews

    Industry Experience

    The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.

    Read All Reviews

    Select Industry to see insights

    Education Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
    Read All Reviews
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  • Action Telephone Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Rochester, NY

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.

    Read more
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  • FlashCat Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    50 - 249
    Rochester, NY

    Services provided

    20% Branding
    20% CRM Consulting and SI
    20% Pay Per Click +2 services
    20% Sales Outsourcing
    20% Social Media Marketing

    FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing.

    Read more
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  • Do Well Design Studio Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Hilton, NY

    Services provided

    20% Branding
    20% Digital Strategy
    20% Marketing Strategy +2 services
    20% Sales Outsourcing
    20% Web Design

    Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy.

    Read more
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  • AnswerPhone Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Dunkirk, NY

    Services provided

    37% Call Center Services
    63% Customer Service Outsourcing

    AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.

    Read more
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  • Abbott Answering Service Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Buffalo, NY

    Services provided

    100% Call Center Services

    Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.

    Read more
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  • Park Ridge Answering Service Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Rochester, NY

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Park Ridge Answering Service is a call center. The Rochester, New York-based agency was founded in 1970. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
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  • Key Video Production Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Cheektowaga, NY

    Services provided

    20% Call Center Services
    60% Video Production
    20% Graphic Design

    Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services.

    Read more
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

List of the Top Buffalo Call Center Companies & Voice Services

  1. OnPoint Management Group Logotype

    OnPoint Management Group

    Undisclosed
    Undisclosed
    10 - 49
    Buffalo, NY

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    60% Sales Outsourcing
    40% Other
    View Profile Visit Website
  2. Asset Compliant Solutions Logotype

    Asset Compliant Solutions

    $1,000+
    < $25 / hr
    10 - 49
    Cheektowaga, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  3. Capital Management Services Logotype

    Capital Management Services

    Undisclosed
    Undisclosed
    50 - 249
    Buffalo, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    40% Other
    View Profile Visit Website
  4. All Calls Matter Logotype

    All Calls Matter

    Undisclosed
    Undisclosed
    10 - 49
    Kenmore, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    20% Other
    View Profile Visit Website
  5. Media Sales Plus Inc Logotype

    Media Sales Plus Inc

    Undisclosed
    Undisclosed
    50 - 249
    Buffalo, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Call Center Services
    70% Other
    View Profile Visit Website
  6. Market Presence Logotype

    Market Presence

    $1,000+
    $50 - $99 / hr
    2 - 9
    Niagara Falls, NY

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    60% Sales Outsourcing
    40% Other
    View Profile Visit Website
  7. The Virtual Deal Logotype

    The Virtual Deal

    Undisclosed
    Undisclosed
    2 - 9
    Buffalo, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Sales Outsourcing
    70% Other
    View Profile Visit Website
  8. The Connection Logotype

    The Connection

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Jamestown, NY

    Ability to deliver

    19.9/40.0
    14.6/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  9. Action Telephone Logotype

    Action Telephone

    Undisclosed
    Undisclosed
    10 - 49
    Rochester, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    30% Other
    View Profile Visit Website
  10. FlashCat Logotype

    FlashCat

    $5,000+
    $50 - $99 / hr
    50 - 249
    Rochester, NY

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  11. Do Well Design Studio Logotype

    Do Well Design Studio

    Undisclosed
    Undisclosed
    Freelancer
    Hilton, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  12. AnswerPhone Logotype

    AnswerPhone

    $1,000+
    < $25 / hr
    50 - 249
    Dunkirk, NY

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    37% Call Center Services
    63% Other
    View Profile Visit Website
  13. Abbott Answering Service Logotype

    Abbott Answering Service

    Undisclosed
    Undisclosed
    10 - 49
    Buffalo, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  14. Park Ridge Answering Service Logotype

    Park Ridge Answering Service

    Undisclosed
    Undisclosed
    50 - 249
    Rochester, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    20% Other
    View Profile Visit Website
  15. Key Video Production Logotype

    Key Video Production

    $5,000+
    $100 - $149 / hr
    2 - 9
    Cheektowaga, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website

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How to Build a Budget for Call Center Services [With Template]

Updated February 27, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
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Guide to Call Center Outsourcing

Updated February 27, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
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How To Hire a Call Center in 4 Steps

Updated February 23, 2026
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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

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