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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: December 18, 2025
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15 Leaders 15 Contenders

16,963 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

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    Usman Group Logotype

    Usman Group

    4.9 76 reviews
    Premier Verified
    $10,000+
    $150 - $199 / hr
    2 - 9
    Denver, CO

    Services provided

    15% UX/UI Design
    75% Web Design
    10% Digital Strategy

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Usman Group is a UX/UI design firm renowned for enhancing user experiences through strategic, user-centered design solutions. Across diverse projects, they consistently deliver quality outputs, with over 90% of clients noting their professional communication and strategic insights. Clients appreciate their ability to integrate feedback and deliver within budget, though some mention minor delays. Overall, their holistic approach and commitment to aligning designs with business goals are highly commended.

    See all 76 projects
    2 of 2 Usability Testing reviews are 5 stars
    1 new review for Usability Testing in past 6 months
    $10,000 – $49,000 avg. project cost

    Usability Testing Experience

    Usman Group has received predominantly positive feedback in their Usability Testing service, with clients particularly highlighting their adaptability and effective communication, evidenced by a 90% satisfaction rate. Reviewers praised the thoroughness of stakeholder interviews and user experience designs, although a few noted the need for improvement in the usability testing process prior to launch. Approximately 80% of clients reported increased user engagement and website performance, indicating a substantial impact on their projects.

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    7 of 9 UX/UI Design reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Website UI/UX Design for HR SaaS Company

    5.0 — Usman Group helped an HR SaaS company redesign their website to make it content-oriented. Their scope included user research, stakeholder interviews, and A/B testing to back up their UI/UX Read more
    Read 9 Reviews

    Industry Experience

    Usman Group has demonstrated extensive expertise across various industries, including Non-profit, Software, Financial Services, and Manufacturing. Clients commend their ability to enhance digital presence, optimize UX/UI, and develop targeted marketing strategies. Non-profits report increased engagement and awareness, while software companies appreciate improved traffic and user targeting. The overall sentiment is positive, highlighting Usman Group's professionalism, creativity, and responsiveness, making them a suitable partner for clients in these sectors.

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    Select Industry to see insights

    Beauty & Cosmetics Retail Non-profit Software Business services Arts, entertainment & music Construction Legal Manufacturing Nonprofit Real estate Food & Beverages Research Human Resources Government Advertising & marketing Consulting Other Industry Healthcare Information technology Design Sports Consumer Products Media IT Services Financial services
    $5,000 Best for just enough research. $7,500 Best for defining user needs. $15,000 Best for articulating a full plan.

    Diagnostics & Planning for UX/UI

    Getting to the heart of what a new digital property will be (and do) is key to a successful project. The first step is to commit to proper planning. Our Diagnostics and Planning engagement is the perfect vehicle to address major unknowns, which will help your organization arrive at a more accurate scope and budget for your upcoming project.
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    QAlified Logotype

    QAlified

    4.9 20 reviews
    Premier Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company that excels in user-centered design, delivering quality services and effective solutions for web applications. Clients praise their impactful UX improvements and efficient project management. While 100% of the feedback highlights their effective communication, initial language barriers were promptly addressed, ensuring a seamless collaboration experience.

    See all 20 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight QAlified's expertise in QA processes, particularly in the healthcare sector, with clients noting successful project outcomes, such as seamless integration and high user satisfaction. One client specifically praised their timely delivery and consistent availability, stating there were 'no critical issues' upon launch. Overall, the sentiment is highly positive, with clients appreciating QAlified's alignment with their values and budget, and no significant areas for improvement identified.
    Read 1 Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Industry Experience

    QAlified has demonstrated strong expertise across various industries, including IT Services, Media, Software, Advertising & Marketing, Manufacturing, and Government. Clients have praised their meticulous QA processes, ability to enhance system reliability, and effective communication. The overall sentiment reflects satisfaction with their performance, timely delivery, and adaptability, making QAlified a compelling option for projects in healthcare, media, software development, and government sectors.

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    Select Industry to see insights

    IT Services Media Software Advertising & marketing Manufacturing Education Government Retail Information technology

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (3) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight QAlified's competitive pricing and excellent value for money. One client noted that their pricing 'fit our budget' and provided 'good value for cost,' while another appreciated their 'flexibility and turnaround time.' Overall, the sentiment is positive, with multiple reviews emphasizing the company's ability to deliver high-quality services at reasonable rates, making them a preferred choice for various projects.
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  • NetConsultiv Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    2 - 9
    Gronau (Leine), Germany

    Services provided

    15% UX/UI Design
    25% E-Commerce Development
    15% Conversion Optimization +7
    10% Web Design
    10% Web Development
    5% Branding
    5% Digital Strategy
    5% IT Strategy Consulting
    5% Market Research
    5% Marketing Strategy

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    NetConsultiv is an e-commerce development company. The team is located in Gronau (Leine), Germany, and their services include E-Commerce Development and Conversion Optimization.

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  • Voclain Tech Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Agege, Nigeria

    Services provided

    10% UX/UI Design
    15% Search Engine Optimization
    10% E-Commerce Development +9
    10% Low/No Code Development
    10% Mobile App Development
    10% Web Design
    10% Web Development
    5% Content Marketing
    5% Graphic Design
    5% Logo
    5% Pay Per Click
    5% Social Media Marketing

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Based in Agege, Nigeria, Voclain Tech is a web design agency. They focus on Web Design and Search Engine Optimization and were launched in 2021.

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  • UXEPIC DIGITAL AGENCY Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Haifa, Israel

    Services provided

    20% UX/UI Design
    20% Branding
    20% Social Media Marketing +3
    20% Web Development
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    15% Usability Testing
    55% User Research
    30% UX Strategy

    Branding company UXEPIC DIGITAL AGENCY is based in Haifa, Israel. They focus on Branding and Social Media Marketing and were launched in 2020.

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  • G&G Studio Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Košice, Slovakia

    Services provided

    10% UX/UI Design
    50% Web Development
    20% Mobile App Development +2
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    G&G Studio is a website development firm. They specialize in Web Development and Web Design and are in Košice, Slovakia.

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  • Quantico XP Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Plano, TX

    Services provided

    10% UX/UI Design
    20% Product Design
    15% Digital Strategy +7
    10% Content Marketing
    10% Low/No Code Development
    10% Mobile App Development
    10% Web Design
    5% AR/VR Development
    5% E-Commerce Development
    5% IoT Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Quantico XP is a Plano, Texas-based web design agency. Their services include Web Design and Product Design.

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  • FoxCoder Infotech Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    2 - 9
    Surat, India

    Services provided

    10% UX/UI Design
    40% Blockchain
    10% AR/VR Development +4
    10% IT Managed Services
    10% Mobile App Development
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    FoxCoder Infotech is a Blockchain company located in Surat, India. The team provides Blockchain and Web Design.

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  • Intelly Logotype

    Intelly

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    20% Digital Strategy
    20% Search Engine Optimization +4
    20% Social Media Marketing
    10% Low/No Code Development
    10% Pay Per Click
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Founded in 2020, Intelly is a Digital Strategy company. Based in Toronto, Canada, the team provides Digital Strategy and Social Media Marketing.

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  • aBetterX Logotype

    aBetterX

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    25% Email Marketing
    15% Social Media Marketing +5
    10% Back Office Outsourcing
    10% Content Marketing
    10% Graphic Design
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Established in 2018, aBetterX is a small Dhaka, Bangladesh-based Email Marketing company. Their services include Email Marketing and Social Media Marketing.

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  • Brandroad Inc. Logotype

    Brandroad Inc.

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    20% Branding
    20% Graphic Design +4
    20% Web Development
    15% Custom Software Development
    10% Product Design
    5% Mobile App Development

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Brandroad Inc. Is a branding company. In Nairobi, Kenya, the agency was established in 2022. Their services include Branding and Graphic Design.

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  • 128 Studio Logotype

    128 Studio

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    15% UX/UI Design
    15% Blockchain
    15% Low/No Code Development +5
    15% Web Development
    10% Branding
    10% Mobile App Development
    10% Sports Marketing
    10% Web Design

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    128 Studio is a web development company based in Buenos Aires, Argentina. They provide Web Development and Web Design and were founded in 2022.

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  • Kemetova LLC Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Sheffield, England

    Services provided

    15% UX/UI Design
    40% Web Design
    30% E-Commerce Development +2
    10% Low/No Code Development
    5% Web Development

    Focus Areas

    20% Usability Testing
    65% UX Strategy
    15% User Research

    Kemetova LLC is a web design company headquartered in Hurghada, Egypt and Sheffield, England. The team provides Web Design and E-Commerce Development.

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  • AgileCode Studio Logotype

    Not yet reviewed

    $5,000+
    $200 - $300 / hr
    2 - 9
    Toronto, Canada

    Services provided

    10% UX/UI Design
    50% IT Strategy Consulting
    10% Mobile App Development +5
    10% Product Design
    5% Custom Software Development
    5% Generative AI
    5% IT Staff Augmentation
    5% Web Development

    Focus Areas

    25% Usability Testing
    40% User Research
    35% UX Strategy

    AgileCode Studio is an IT strategy consulting company. Their small team is based in Toronto, Canada and provides IT strategy consulting and UX/UI Design. The company was established in 2023.

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  • Neurian Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    2 - 9
    Federal Way, WA

    Services provided

    10% UX/UI Design
    20% Web Development
    19% Low/No Code Development +7
    15% Search Engine Optimization
    10% Conversion Optimization
    10% Web Design
    5% Branding
    5% E-Commerce Development
    5% Logo
    1% Custom Software Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Neurian is a web development firm established in 2022. The agency focuses on Web Development and Search Engine Optimization.

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  • Toro Design Studio LLC Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Brooklyn, NY

    Services provided

    10% UX/UI Design
    40% Web Design
    15% Product Design +5
    10% Graphic Design
    10% Low/No Code Development
    5% Business Consulting
    5% Conversion Optimization
    5% Logo

    Focus Areas

    25% Usability Testing
    40% User Research
    35% UX Strategy

    Founded in 2021, Toro Design Studio LLC is a web design company. Their team focuses on Web Design and Product Design.

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  • The Web Design Lab Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Nairobi, Kenya

    Services provided

    10% UX/UI Design
    40% Web Design
    35% Web Development +2
    10% Low/No Code Development
    5% IT Strategy Consulting

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    The Web Design Lab is a web design agency. The Nairobi, Kenya-based company offers Web Design and Web Development.

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  • 1045AM Digital Solutions Logotype

    1045AM Digital Solutions

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    2 - 9

    Services provided

    15% UX/UI Design
    15% Branding
    10% IT Strategy Consulting +11
    10% Web Design
    5% Advertising
    5% Business Consulting
    5% Custom Software Development
    5% Digital Strategy
    5% E-Commerce Development
    5% Marketing Strategy
    5% Mobile & App Marketing
    5% Mobile App Development
    5% Social Media Marketing
    5% Web Development

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Launched in 2022, 1045AM Digital Solutions is a branding agency. The team focuses on Branding and UX/UI Design.

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  • OrderIntended Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    2 - 9
    Timișoara, Romania

    Services provided

    10% UX/UI Design
    30% Branding
    30% Product Design +4
    10% Web Design
    10% Web Development
    5% Video Marketing
    5% Video Production

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    OrderIntended is a branding agency. Their team is headquartered in Timișoara, Romania and offers Branding and Product Design.

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  • CWM-Media LLC Logotype

    CWM-Media LLC

    Not yet reviewed

    $5,000+
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% API Development
    10% Custom Software Development +8
    10% Cybersecurity
    10% E-Commerce Development
    10% IT Managed Services
    10% Mobile App Development
    10% Web Design
    10% Web Development
    5% AI Development
    5% Application Management & Support

    Focus Areas

    25% Usability Testing
    60% UX Strategy
    15% User Research

    Launched in 2023, CWM-Media LLC is a small web design agency. Their services include Web Design and UX/UI Design.

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  • Azans-ai Logotype

    Azans-ai

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    12% Low/No Code Development
    5% AR/VR Development +17
    5% Affiliate Marketing
    5% Application Management & Support
    5% Business Consulting
    5% CRM Consulting and SI
    5% Content Moderation Services
    5% Data Annotation Services
    5% E-Commerce Development
    5% Graphic Design
    5% IT Managed Services
    5% IT Strategy Consulting
    5% Logo
    5% Mobile App Development
    5% Other Application Development
    5% Product Design
    1% Custom Software Development
    1% Web Design
    1% Web Development

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    User experience design company Azans-ai is located in Brighton and Hove, England and Karachi, Pakistan. They provide UX/UI Design and Affiliate Marketing.

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  • Codeciac Logotype

    Codeciac

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% Branding
    10% Data Annotation Services +7
    10% Digital Strategy
    10% Graphic Design
    10% Marketing Strategy
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Codeciac, a branding firm, was established in 2022. The agency specializes in Branding and Marketing Strategy, and is small.

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  • Weblab Zero Logotype

    Weblab Zero

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    2 - 9

    Services provided

    15% UX/UI Design
    50% Web Design
    25% Web Development +1
    10% Low/No Code Development

    Focus Areas

    20% Usability Testing
    55% UX Strategy
    25% User Research

    Established in 2023, Weblab Zero is a small web design agency. Their team focuses on Web Design and Web Development.

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  • EasyWeb Logotype

    EasyWeb

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    15% UX/UI Design
    70% Web Design
    10% Low/No Code Development +1
    5% Search Engine Optimization

    Focus Areas

    20% Usability Testing
    55% UX Strategy
    25% User Research

    EasyWeb is a web design company. They provide Web Design and UX/UI Design and are based in Abuja, Nigeria.

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  • Framerfry | Design + No-code Experts Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Islamabad, Pakistan

    Services provided

    20% UX/UI Design
    30% Low/No Code Development
    30% Web Design +1
    20% Web Development

    Focus Areas

    15% Usability Testing
    45% User Research
    40% UX Strategy

    Framerfry | Design + No-code Experts is a web design company. The team provides Web Design and Low/No Code Development, and the agency is based in Islamabad, Pakistan.

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  • studio bauhaus Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    2 - 9
    Prague, Czech Republic

    Services provided

    15% UX/UI Design
    55% Web Development
    30% Web Design

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Studio bauhaus is a Prague, Czech Republic-based web development company. Founded in 2022, the team offers Web Development and Web Design.

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  • Predictabull® Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    2 - 9
    Kenmore, WA

    Services provided

    10% UX/UI Design
    40% Branding
    20% Digital Strategy +2
    20% Logo
    10% Web Design

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Predictabull® is a branding firm. The Kenmore, Washington-based company specializes in Branding and Digital Strategy.

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  • Saqork Studio Logotype

    Saqork Studio

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    40% Branding
    40% Graphic Design +1
    10% Web Design

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Saqork Studio, a branding agency, is located in Tandlianwala, Pakistan. They specialize in Branding and Graphic Design.

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  • Yenza Uganda Logotype

    Yenza Uganda

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Digital Strategy
    10% E-Commerce Development
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    55% UX Strategy
    20% User Research

    Advertising company Yenza Uganda is based in Kampala, Uganda. They focus on Advertising and Branding and were established in 2016.

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  • Studio Neighbour Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    St Kilda, Australia

    Services provided

    15% UX/UI Design
    30% Web Design
    15% Branding +4
    10% Content Marketing
    10% Digital Strategy
    10% Marketing Strategy
    10% Social Media Marketing

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Studio Neighbour is a web design agency. The St Kilda, Australia-based team provides Web Design and Branding.

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  • Socipedia Logotype

    Socipedia

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% API Development
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Low/No Code Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Launched in 2019, Socipedia is a website development firm. The team focuses on Web Development and Digital Strategy.

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  • Vendflair Logotype

    Vendflair

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% Branding
    10% Custom Software Development +7
    10% Digital Strategy
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Vendflair is a branding company headquartered in Dover, Delaware. Founded in 2024, the team provides Branding and Digital Strategy.

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  • avianu. Logotype

    Not yet reviewed

    $1,000+
    $200 - $300 / hr
    2 - 9
    San Diego, CA

    Services provided

    25% UX/UI Design
    25% Other Digital Marketing
    25% Product Design +2
    15% Web Design
    10% Low/No Code Development

    Focus Areas

    10% Usability Testing
    45% UX Strategy
    45% User Research

    Avianu., an Other Digital Marketing company, focuses on Other Digital Marketing and Web Design. The agency is headquartered in San Diego, California.

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  • ADTELIC Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Grand Rapids, MI

    Services provided

    20% UX/UI Design
    20% AI Development
    20% Branding +2
    20% Digital Strategy
    20% Web Design

    Focus Areas

    15% Usability Testing
    70% UX Strategy
    15% User Research

    ADTELIC is a branding company. Their team is headquartered in Grand Rapids, Michigan. The agency specializes in Branding and Digital Strategy.

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  • Zenionix Technology Pvt. Ltd. Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Ahmedabad, India

    Services provided

    15% UX/UI Design
    15% AI Development
    15% IoT Development +5
    15% Web Development
    10% Cloud Consulting & SI
    10% DevOps Managed Services
    10% ERP Consulting and SI
    10% Search Engine Optimization

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Launched in 2024, Zenionix Technology Pvt. Ltd. Is an user experience agency. Located in Ahmedabad, India, the team offers UX/UI Design and Web Development.

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  • Samatva Tech India Private Limited Logotype

    Samatva Tech India Private Limited

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9

    Services provided

    15% UX/UI Design
    30% Mobile App Development
    20% Custom Software Development +2
    20% Web Development
    15% E-Commerce Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Mobile app development firm Samatva Tech India Private Limited is based in Rudrapur, India. They focus on Mobile App Development and Custom Software Development and were founded in 2021.

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  • Thelogitech Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Pune, India

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Content Marketing
    10% E-Commerce Development
    10% Email Marketing
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Small website development company Thelogitech, is based in Pune, India. The team focuses on Web Development and Branding.

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  • Ordeta Logotype

    Ordeta

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    15% Custom Software Development
    15% Web Development +6
    10% Branding
    10% Graphic Design
    10% Logo
    10% Print Design
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    25% Usability Testing
    40% User Research
    35% UX Strategy

    Ordeta is a software development company. Their team is in Jaipur, India. The company offers Custom Software Development and Web Development.

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    View Profile
  • MilGenX Tech Logotype

    MilGenX Tech

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Advertising +7
    10% Branding
    10% Direct Marketing
    10% E-Commerce Development
    10% Mobile App Development
    10% Web Design
    5% API Development
    5% Business Consulting

    Focus Areas

    25% Usability Testing
    45% UX Strategy
    30% User Research

    Website development firm MilGenX Tech was launched in 2018. The company specializes in Web Development and Advertising.

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  • Oyiche Cyber Tech Solutions Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Makurdi, Nigeria

    Services provided

    10% UX/UI Design
    40% Web Development
    30% Mobile App Development +2
    10% Low/No Code Development
    10% Social Media Marketing

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Oyiche Cyber Tech Solutions, a web development company, offers Web Development and Mobile App Development. The firm is in Houston, Texas and Makurdi, Nigeria.

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  • Drewverse Design Logotype

    Drewverse Design

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% Graphic Design
    20% Mobile App Development +2
    20% Web Design
    20% Web Development

    Focus Areas

    15% Usability Testing
    50% UX Strategy
    35% User Research

    Established in 2023, Drewverse Design, a small web design agency, is located in Kampala, Uganda. Their services include Web Design and UX/UI Design.

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  • Codechemy - Wordpress Development & WEB Design Agency Logotype

    Codechemy - Wordpress Development & WEB Design Agency

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    15% UX/UI Design
    40% Web Development
    15% Application Management & Support +2
    15% E-Commerce Development
    15% Web Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Codechemy - Wordpress Development & WEB Design Agency is a New York, New York-based website development firm. They specialize in Web Development and Web Design and were founded in 2024.

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  • Phoenix Wolf Logotype

    Phoenix Wolf

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    35% Search Engine Optimization
    35% Social Media Marketing +2
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    55% UX Strategy
    20% User Research

    Phoenix Wolf is a social media marketing firm. The company is headquartered in Collingwood, Australia. Their services include Social Media Marketing and Search Engine Optimization.

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  • Vibeloo Creative Studio Logotype

    Vibeloo Creative Studio

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% Branding
    20% Conversion Optimization +2
    20% Market Research
    20% Web Design

    Focus Areas

    15% Usability Testing
    50% UX Strategy
    35% User Research

    Vibeloo Creative Studio is a branding firm headquartered in Howrah, India. They focus on Branding and Market Research and were founded in 2024.

    Read more
    View Profile
  • VEWRIS PRIVATE LIMITED Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Pantheeramkavu, India

    Services provided

    20% UX/UI Design
    20% Branding
    20% Custom Software Development +2
    20% DevOps Managed Services
    20% Search Engine Optimization

    Focus Areas

    15% Usability Testing
    45% UX Strategy
    40% User Research

    Founded in 2025, VEWRIS PRIVATE LIMITED, a small branding agency, is in Pantheeramkavu, India. Their services include Branding and Search Engine Optimization.

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    View Profile
  • MetaflowX Labs Logotype

    MetaflowX Labs

    5.0 1 review
    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    60% Blockchain
    20% Web Development +1
    10% Mobile App Development

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    MetaflowX is a Blockchain & Web3 technology company helping startups and enterprises build secure, scalable, and future-ready decentralized solutions. We specialize in:✔ Custom Blockchain

    Read more
    See all 1 projects
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  • Celestial Crafters Logotype

    Celestial Crafters

    4.9 5 reviews
    Undisclosed
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Application Testing
    10% Branding +7
    10% Custom Software Development
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Mobile App Development
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Celestial Crafters offers services including website development, logo design, and mobile application development, with a strong focus on UX/UI Design. Reviews consistently highlight their efficiency, swift delivery, and high-quality outputs, emphasizing their professionalism and responsiveness. Clients appreciate their ability to understand business needs and translate them into intuitive, user-friendly designs.

    See all 5 projects
    View Profile
  • Transcent Interactive Logotype

    Transcent Interactive

    5.0 1 review
    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    20% UX/UI Design
    20% Web Development
    15% Search Engine Optimization +5
    10% Low/No Code Development
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Design
    5% Branding

    Focus Areas

    10% Usability Testing
    80% User Research
    10% UX Strategy

    Transcent Interactive developed a comprehensive website for FitnessNation using Figma, JavaScript, and React, transitioning from WordPress to meet client needs. The reviews highlight their professionalism, effective collaboration, and significant positive impact on the client's publicity, with no notable workflow issues.

    See all 1 projects
    View Profile
  • Luxbisys Logotype

    Luxbisys

    5.0 1 review
    $1,000+
    $100 - $149 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Conversion Optimization
    10% Custom Software Development +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Mobile App Development
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Luxbisys specializes in creating professional and creative e-commerce websites, demonstrating a strong alignment with client needs and budget considerations. Their reviews highlight a high level of satisfaction with their project management, adherence to timelines, and the value provided. Clients commend Luxbisys for their professionalism, creativity, and seamless delivery of services.

    See all 1 projects
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  • Zen Heads Kft. Logotype

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    10 - 49
    Budapest, Hungary

    Services provided

    15% UX/UI Design
    15% Enterprise App Modernization
    15% Product Design +7
    10% Custom Software Development
    10% Mobile App Development
    10% Web Design
    10% Web Development
    5% AI Consulting
    5% API Development
    5% Generative AI

    Focus Areas

    15% Usability Testing
    65% UX Strategy
    20% User Research

    Established in 2013, Zen Heads Kft. Is a web development company. Their services include Web Development and UX/UI Design.

    Read more
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  • Onlife Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    10 - 49
    Baltimore, MD

    Services provided

    10% UX/UI Design
    60% Video Production
    20% AR/VR Development +2
    5% Digital Strategy
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Founded in 2020, Onlife is a video production agency. The small team specializes in Video Production and AR/VR development.

    Read more
    View Profile
  • Digital Glyphs LLP Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    New Delhi, India

    Services provided

    10% UX/UI Design
    30% Search Engine Optimization
    10% E-Commerce Development +5
    10% Mobile App Development
    10% Pay Per Click
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    SEO agency Digital Glyphs LLP is located in New Delhi, India. They focus on Search Engine Optimization and Social Media Marketing and were founded in 2017.

    Read more
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Qubstudio
3 Excited
4 Browser London
5 Creative Navy
6 Widelab
7 Merge Rocks
8 Infinum
9 Slide UX
10 Capital Numbers
11 Spaceberry Studio
12 Ailleron
13 UX Connections
14 Dreamten
15 Digital Aptech

List of the Top 15 Usability Testing Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  4. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.3/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  5. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  6. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  7. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  8. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    39/40.0
    19/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  9. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    38.5/40.0
    19/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  10. Capital Numbers Logotype

    Capital Numbers

    $5,000+
    < $25 / hr
    250 - 999
    New Town, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  11. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    22% Usability Testing
    View Profile Visit Website
  12. Ailleron Logotype

    Ailleron

    $25,000+
    $50 - $99 / hr
    1,000 - 9,999
    Kraków, Poland

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  13. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    36.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  14. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.8/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  15. Digital Aptech Logotype

    Digital Aptech

    $1,000+
    < $25 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  16. Lighthouse, now Digital Product People Logotype

    Lighthouse, now Digital Product People

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    38.3/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  17. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    37.4/40.0
    17.6/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  18. GeekyAnts Logotype

    GeekyAnts

    $10,000+
    $25 - $49 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  19. Konstant Infosolutions Logotype

    Konstant Infosolutions

    $5,000+
    $25 - $49 / hr
    250 - 999
    Jaipur, India

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  20. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  21. ArcTouch Logotype

    ArcTouch

    $100,000+
    $50 - $99 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    38.8/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  22. Tangivel Logotype

    Tangivel

    $50,000+
    $50 - $99 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    35.8/40.0
    16.8/20 Reviews
    9.7/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    50% UX/UI Design
    40% Usability Testing
    50% Other
    View Profile Visit Website
  23. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    37.1/40.0
    17.6/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  24. PowerGate Software Logotype

    PowerGate Software

    $10,000+
    < $25 / hr
    250 - 999
    Hanoi, Vietnam

    Ability to deliver

    37.9/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    15% UX/UI Design
    40% Usability Testing
    85% Other
    View Profile Visit Website
  25. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.9/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  26. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  27. UX Team Logotype

    UX Team

    $5,000+
    $100 - $149 / hr
    50 - 249
    Franklin Lakes, NJ

    Ability to deliver

    33.9/40.0
    17.8/20 Reviews
    9.5/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    50% UX/UI Design
    50% Usability Testing
    50% Other
    View Profile Visit Website
  28. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.8/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  29. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    37.8/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  30. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website

Latest Usability Testing Articles

See all articles
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Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise

Updated November 13, 2025
Jeanette Godreau

AI hype is still high, but are your tools improving UX? These essential AI performance metrics will help you make sure you're truly helping customers.

UX Scaling
From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine cover image

From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine

Updated November 11, 2025
Jeanette Godreau

Upgrade your site with a supportive AI recommendation engine that boosts sales with these practical tactics.

UX Scaling
Why Your Chatbot UX Is Annoying Users (and How to Fix It) cover image

Why Your Chatbot UX Is Annoying Users (and How to Fix It)

Updated November 6, 2025
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Understand why chatbot UX annoys users and what emotional triggers cause that frustration. Learn key tactics to design chatbot UX that feels genuinely helpful.

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Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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