The Story | AI Development + User Experience

BACKGROUND

Please describe your company and position.

I am a specialist at Fornirujemy.pl

Describe what your company does in a single sentence.

Fornirujemy.pl is a Polish company specializing in premium veneer solutions, offering customized, eco-friendly, and elegant finishes for furniture and interiors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | AI Development + User Experience to accomplish?

• Launch a professional and fully functional website under the domain fornirujemy.pl within just five days to meet urgent business needs.
• Ongoing SEO services to enhance search engine rankings and maintain traffic growth.
• Establish a monthly subscription model for website maintenance and updates, providing ongoing support and reliability.

SOLUTION

How did you find The Story | AI Development + User Experience?

Online Search

Why did you select The Story | AI Development + User Experience over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Story | AI Development + User Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Services Provided by The Story:

• Rapid Website Development: Delivered a complete, responsive, visually stunning website.
• Custom Design: Crafted an aesthetic that reflects the premium quality and craftsmanship of Fornirujemy.pl’s products.
• Technical Support & Maintenance: Ensured smooth performance and regular updates through a subscription-based model.
• Search Engine Optimization: website migration (content & URLs), on-site optimization, backlinking, technical SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The website was delivered and launched within the promised five-day timeframe.
• Fornirujemy.pl now has a professional, user-friendly platform that reflects their brand’s quality and craftsmanship.
• Website visibility in Google search in a very short time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Story impressed us with their speed and professionalism. They created a beautiful and functional website that perfectly showcases our veneer solutions. Their maintenance subscription ensures we always stay online and up-to-date.

What was your primary form of communication with The Story | AI Development + User Experience?

Virtual Meeting

What did you find most impressive or unique about this company?

⏱️ Fast and Efficient Delivery: A polished website completed in just five days.
🎨 Premium Design Quality
📈 Rapid Google Visibility: Achieved visibility in Google search results within a very short timeframe.

Are there any areas for improvement or something The Story | AI Development + User Experience could have done differently?

We are completely satisfied with the project and have no suggestions for improvement. The
Story exceeded all expectations.

BACKGROUND

Please describe your company and position.

 I am the Operations Manager of a software company 

Describe what your company does in a single sentence.

Our company provides a cutting-edge HR platform for sourcing and matching IT candidates with project requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | AI Development + User Experience to accomplish?

• Redesign our platform’s UX/UI, focusing on enhancing candidate search and project-matching capabilities powered by AI.

SOLUTION

How did you find The Story | AI Development + User Experience?

Referral

Why did you select The Story | AI Development + User Experience over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Story | AI Development + User Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Story was responsible for delivering a seamless user interface and intuitive user experience tailored to the needs of recruiters and candidates. The design incorporated advanced AI functionalities like predictive candidate matching and real-time filtering options. Key deliverables included:

●     Prototyping and wireframing user flows for candidate search and project match features.

●     Design of responsive web and mobile interfaces.

●     Integration of AI-driven elements, ensuring usability and accessibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A 30% increase in recruiter efficiency for sourcing qualified candidates.
• Positive user feedback highlighting the platform’s improved ease of use.
• Enhanced AI-based matching accuracy, leading to better candidate-project fit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Story consistently delivered milestones on time, adapting their approach to our feedback. Their proactive problem-solving and ability to align design with our business goals were exemplary.

What was your primary form of communication with The Story | AI Development + User Experience?

Virtual Meeting

What did you find most impressive or unique about this company?

Their deep understanding of both AI-driven systems and user behavior was truly outstanding. The Story translated complex technical requirements into an elegant, user-friendly design.

Are there any areas for improvement or something The Story | AI Development + User Experience could have done differently?

While the collaboration was smooth, incorporating even more frequent usability testing during the design phase could have added further refinement to the final product.

BACKGROUND

Please describe your company and position.

I am the Communication Manager of Woodeco sp. z o.o.

Describe what your company does in a single sentence.

Woodeco is a leading manufacturing company in the woodworking industry, employing over 1,200 staff and operating three factories in Poland. The company recently underwent a major rebranding, transitioning from its former name, Pfleiderer, to Woodeco.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | AI Development + User Experience to accomplish?

• Migrate existing website content without losing SEO rankings.
• Integrate the website with an internal product management system.
• Reflect the new brand identity and enhance the customer journey.
• Redesign the product discovery process for improved user experience.

SOLUTION

How did you find The Story | AI Development + User Experience?

• Online Search
• Referral

Why did you select The Story | AI Development + User Experience over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Story | AI Development + User Experience were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

●      Technology Stack: The website was built using a cutting-edge stack, including Strapi, Python, React, NextJS, and AWS Cloud.

●      Architecture: Implemented a microservices architecture for flexibility, scalability, and future development.

●      Key Features:

○      Migration of legacy content with no loss in SEO value.

○      Integration with Woodeco’s internal product management system.

○      Responsive and intuitive UX/UI design reflecting the new brand identity.

○      Performance optimization for seamless user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Results Achieved
Enhanced User Experience: The redesigned website reflects Woodeco’s modernized identity, offering an intuitive journey for customers to explore products.
Smooth SEO Transition: Content migration was executed flawlessly, retaining Woodeco’s search engine rankings post-launch.
SEO Optimization: The website was fully optimized according to the latest SEO guidelines, ensuring improved visibility and search engine performance.
Security: The website has level A in the ImmuniWeb tests.
Seamless Systems Integration: The platform’s backend successfully integrates with internal tools, streamlining product updates and management.
Future-Proof Infrastructure: The microservices architecture ensures scalability and easy maintenance for years to come.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Story demonstrated exceptional project management, meeting deadlines and addressing the client’s needs promptly. Their proactive approach and communication ensured transparency and alignment throughout the process.

What was your primary form of communication with The Story | AI Development + User Experience?

Virtual Meeting

What did you find most impressive or unique about this company?

⭐ What Stood Out: The Story’s ability to combine cutting-edge technology with a deep understanding of Woodeco’s business needs made this collaboration particularly effective. Their thoughtful approach to UX/UI design and technical execution impressed all stakeholders involved.
 ⚙ Areas for Improvement: None noted — the project exceeded expectations across all metrics.

Are there any areas for improvement or something The Story | AI Development + User Experience could have done differently?

There were no significant areas for improvement noted; the collaboration exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the CEO of Space Structures GmbH

Describe what your company does in a single sentence.

Space Structures GmbH designs and produces mechanical subsystems for space application

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | UX Design + Custom Development to accomplish?

• Redesign and development of the website
• Conversion improvement

SOLUTION

How did you find The Story | UX Design + Custom Development?

Clutch Site

Why did you select The Story | UX Design + Custom Development over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from The Story | UX Design + Custom Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Space Structures GmbH works in the space industry. Our clients include space agencies, corporates, small and medium enterprises as well as NewSpace start-ups. We want to stand out from the competition and create a website to support our B2B sales. The Story created the website from scratch. They designed a creative website, but with flair. They based the whole thing on Strapi and used the latest technologies to improve our Google visibility and performance (React, NextJS, TypeScript).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received a web service that works according to our expectations. During the design process, our expectations were reviewed by the lead developer, and we received ongoing production work estimates. The Story team not only delivered the work in an agile model (Agile), but also on budget (fixed). The whole thing is based on AWS infrastructure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Story works according to the Scrum framework. We conduct bi-weekly meetings as part of our routine. The design team maintains frequent communication with us, and we schedule calls with team members when necessary.

What was your primary form of communication with The Story | UX Design + Custom Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The designers and developers at The Story not only excel in communication and rapid creative problem-solving, but they also exhibit genuine enthusiasm for our work. They possess a deep understanding of website design and development.

Are there any areas for improvement or something The Story | UX Design + Custom Development could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of 2Global, Inc.

Describe what your company does in a single sentence.

2Global is a startup delivering social e-commerce solutions to professionals and small businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | UX Design + Custom Development to accomplish?

• Design of a brand visual identity
• Design of a user interface for the social network, content platform, and marketplace
• Design of a user interface for the mailing service

SOLUTION

How did you find The Story | UX Design + Custom Development?

Clutch Site

Why did you select The Story | UX Design + Custom Development over others?

• High ratings
• Good value for cost

How many teammates from The Story | UX Design + Custom Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to create two web apps for our startup. This effort entailed building a social marketplace and an associated email service platform from the ground up. The Story played a pivotal role in our journey by assisting us in developing the business analysis, redefining our brand identity, and crafting an engaging user interface for both digital products. The consistent excellence in their approach and insights were a cornerstone of our collaboration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Story demonstrated outstanding knowledge and experience in the field of UI/UX design, which, in combination with high productivity and low cost, furnished a solution beyond our original expectations. They took our original modest design and converted it into a highly competitive, world-class application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked together for ~9 months in one-week sprints. They did an excellent job with planning, organization, and delivery.

What was your primary form of communication with The Story | UX Design + Custom Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of the Story was that they went beyond what we originally asked them to do. They looked at the problem comprehensively and redesigned and rebranded the application with the idea of competitiveness and future success. They became a part of our team as they shared the vision for success beyond the timespan of their contract. The Story turned our idea into a functional product with a delightful design. They are efficient and fast, with a good understanding of our needs. Greatly organized.

Are there any areas for improvement or something The Story | UX Design + Custom Development could have done differently?

We are delighted with the cooperation and have already returned to The Story a couple of times to expand on the work done.

BACKGROUND

Please describe your company and position.

I am the owner of BAXO Piotr Suszycki

Describe what your company does in a single sentence.

Baxo sells parts for power tools in the eCommerce business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | UX Design + Custom Development to accomplish?

• Baxo sells parts for power tools in the eCommerce business
• 2) web development of the eCommerce platform integrated with the accounting system, delivering services, online payments

SOLUTION

How did you find The Story | UX Design + Custom Development?

Online Search

Why did you select The Story | UX Design + Custom Development over others?

• High ratings
• Good value for cost

How many teammates from The Story | UX Design + Custom Development were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The nature of our business does not allow us to use off-the-shelf eCommerce platforms. We needed a platform designed and written for selling parts for products from various manufacturers, not the products themselves. The Story created a platform that makes it easy for customers to select parts based on their power tools. Amazon OpenSearch technology was used for the search process. Selenium technology supports the product management. 
The customer service process has been optimized using AI technology. For the financial service process, the platform was integrated with Nexo Sphere and Paynow. The delivery of products is done through InPost. The whole thing was done in Headless eCommerce approach and micro-services architecture using Docker. In addition, The Story applied technologies that increased our Performance and visibility in Google search.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched an online store created from scratch and according to Baxo's business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Story led us by the hand in the software development process. We started the project with a product design workshop. Through the workshop, we verified the backlog and created a roadmap that allowed us to complete the project within the planned budget. The backlog and requirements were continuously updated and documented. The entire project was implemented in intervals of two-week Scrum Sprints.

What was your primary form of communication with The Story | UX Design + Custom Development?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Our business is based on cooperation with many suppliers - power tool manufacturers, accounting and logistics companies. There was a case where the integration had to be written .NET, for The Story this was not a problem. Despite their specialization in Python, they were able to switch to another technology within the same sprint. Or another case in point. One of the systems is quite old and needs to have a desktop computer running. 
They were able to solve this problem as well. My impression is that nothing is impossible for them.

Are there any areas for improvement or something The Story | UX Design + Custom Development could have done differently?

I'm very happy with the cooperation. I'm glad I ended up at The Story.

BACKGROUND

Please describe your company and position.

 I am the Digital Communications Manager of an energy & natural resources company 

Describe what your company does in a single sentence.

Nordic energy company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Story | UX Design + Custom Development to accomplish?

• UX audit of a new part at the website address to heat clients in Poland

SOLUTION

How did you find The Story | UX Design + Custom Development?

Online Search

Why did you select The Story | UX Design + Custom Development over others?

• High ratings
• Other

How many teammates from The Story | UX Design + Custom Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our objective was to validate the new website's navigation for users. We focused on eight User Stories for this study and chose to employ the Cognitive Walkthrough for the Web method. As a result, we promptly received the audit results and were able to implement the necessary corrections ourselves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our marketing department received valuable tips presented both descriptively and visually, enabling rapid implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is organized, demonstrating professionalism in customer support, sales, and the services they provide.

What was your primary form of communication with The Story | UX Design + Custom Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found the company's easy cooperation and depth of knowledge to be the most impressive and unique aspects.

Are there any areas for improvement or something The Story | UX Design + Custom Development could have done differently?

Unable to answer this question as I do not have enough experience working with this company.

BACKGROUND

Please describe your company and your position there.

I am Director of Customer Experience at KCR, a clinical development solutions provider for biotechnology and pharmaceutical organizations. Our company was founded in 1997 and employs around 1000 people across North America, Europe, and Australia. Our main offices are in Boston (US), Berlin (Germany), and Warsaw (Poland).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Story | UX Design + Web Development?

The Story was contracted to support us in running a series of workshops. The workshops were designed to help us prioritize the tasks backlog, created during our work on improving Customer Experience in our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Story agency is our partner in UX and developing web & mobile applications, as they also hold expertise in customer experience and workshops facilitation I reached out for their support in methodology development and workshops cofacilitation.

Describe the project in detail and walk through the stages of the project.

The engagement consisted of consulting in different methodologies and techniques to run a prioritization workshop, selection of the most adequate tools, design of a 4-hour workshop and co-facilitation of the workshop. Those resulted not only in running a very organized and productive workshop, but also in development of a prioritization workshop methodology that we use and implement in our further Customer Experience endeavors.

How many resources from the vendor's team worked with you, and what were their positions?

The Head of Design at The Story who is a certified workshop facilitator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All workshop attendees, which included mostly KCR Leadership team gave very positive feedback about the workshop flow, contents, methodology and results. We continue to use this methodology for other workshops.

How effective was the workflow between your team and theirs?

Our communication with Story is always very efficient. As we do have quite a history of joint cooperation (almost 10 years now!), the workflow is usually seamless.

What did you find most impressive or unique about this company?

It is a pleasure to work with the Story's Head of Design. During this project execution he was prepared, knowledgeable about workshop facilitation techniques, and shared very practical tips, which I find helpful till this day.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am a Senior PR & Marketing Specialist of Marketing Communications at KCR, a clinical development solutions provider for biotechnology and pharmaceutical organizations. Our company was founded in 1997 and employs around 1000 people across North America, Europe, and Australia. Our main offices are in Boston (US), Berlin (Germany), and Warsaw (Poland).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Story | UX Design + Web Development, and what were your goals?

The goal was to create a web application for our new startup in Boston. The web application has to recruit patients for active clinical trials and engage potential B2B customers from the pharmaceutical industry in a sales dialog with a chatbot to gather potential leads.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Story agency is our partner in designing and developing web & mobile applications.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Based on the research concept, The Story prepared an idea for a web application, researched the persona, and, thanks to the great web designers, packed everything into an excellent product. After that, the agency was responsible for developing the app and implementing machine learning technology to create a chatbot. Stack:

• Python (Django),
• React
• AWS
• Amazon Lex
• DynamoDB
• Lambda.

How many people from the vendor's team worked with you, and what were their positions?

The team of 5 people provided by The Story consisted of the Head of Design and Research, UX Designer, Web designer, and Web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was completed on time and within budget.

Describe their project management style, including communication tools and timeliness.

Everyone on their team has been excellent at keeping me in the loop and helping me understand what we can accomplish, which makes me confident about collaborating with them.

What did you find most impressive or unique about this company?

They are all technology driven. For The Story, there is nothing that can't be done. And all of that is "packed" in a nice outfit; they keep in mind that even the most demanding project has to be well-designed.

Are there any areas for improvement or something they could have done differently?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and your position there.

I am a PR & Marketing Specialist at a clinical development solutions provider for biotechnology and pharmaceutical organizations. Our company was founded in 1997 and employs around 1000 people across North America, Europe, and Australia. Our main offices are in Boston (US), Berlin (Germany), and Warsaw (Poland).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Story | UX Design + Web Development?

We hired The Story agency to help visualize clinical trials of the future. We hoped to communicate that clinical trials are a service and patients are clients. Our methodology allowed us to map patient journeys during clinical trials to fully understand the emotions associated with each stage. The project is devoted to clinical study stakeholders: pharmaceutical and biopharmaceutical companies, contract research organizations, as well as patients, who play the primary role in the process of bringing new medical treatments to the market. We wanted to show them what patients really experience in clinical trials.

SOLUTION

How did you select this vendor?

We had worked with The Story for a few years. We met this agency during our first rebranding process, and after that, we hired The Story for our ongoing marketing and digital support.

Describe the project in detail and walk through the stages of the project.

This is a project designed to provide education about the patient experience in Clinical Trials. During the project, our joint teams recruited patients, doctors, and industry experts across US, Germany, UK, Poland, Ukraine, and Bulgaria. The Story conducted in-depth interviews and workshops. The workshops used Design Thinking methods for customer journey mapping and the gathering of emotional feedback at different stages of the service. The interviews were conducted with patients and investigators. This enabled the forming of a comprehensive picture of the process of a clinical trial among countries.

The Story then gathered and analyzed the information. To communicate this project among stakeholders and our potential customers, The Story also prepared a branding campaign for the project. They were responsible for video production and the design and development of a video platform (as a single-page application, using such stacks as Python, PHP, and AWS).

How many resources from the vendor's team worked with you, and what were their positions?

The team of 18 people provided by The Story consisted of the Head of Design and Research, UX/UI Designers, UX Researchers, Video production team, Web developers team, and Project Managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was met with very positive feedback from the whole industry. Harvard Medical School, Tufts Medical Center, and The Center for Information and Study on Clinical Research Participation (CISCRP) joined the group of experts on the project. The project was recognized by the iF Design Award for UX and Service Design. Our company also decided to establish an NGO based on the results of this project.

How effective was the workflow between your team and theirs?

The Story works professionally. They use many tools and operational procedures throughout the project to coordinate the work of more than 50 people. It all went smoothly.

What did you find most impressive or unique about this company?

The Story loves what they do. They were fully engaged in the project and operated at total capacity during the whole year of the project.

Are there any areas for improvement or something they could have done differently?

Of course, there are always areas for improvement, especially when you work across different cultures, but The Story team adapted quickly to our requirements and our needs.