Capital Numbers

Introduce your business and what you do there.

I am the CEO of the company.

What challenge were you trying to address with Capital Numbers?

We hired Capital Numbers to develop a custom talent management software end-to-end. We wanted to create a platform that would allow hiring, payments, and employee management to be handled under one roof.

What was the scope of their involvement?

Capital Numbers was responsible for the development of the software end-to-end. From the conception and creation of the features and functionalities, to the design and user experience, to the delivery and launch of the platform.

What is the team dynamic?

CapitalNumbers assigned a project manager, as well as several developers to ensure successful completion of the project.

How did you come to work with Capital Numbers?

We found them by researching software development agencies online and looking for a reputable agency with good reviews.

How much have you invested with them?

We have invested over $40k thus far towards the development of the project.

What is the status of this engagement?
We are nearing completion, and are in the final stages of quality testing before successful launch of the platform.

How did your relationship with the vendor evolve?

Initially, we were unsatisfied as the project had been delayed many times. The delays were caused by changes in the project manager responsible for our project as he moved to another company, and with new project managers in place that weren’t aware of the scope of the project and what was promised from their previous colleagues, there was confusion about the features and functionalities included, which caused us to be billed for work that was supposed to be included in our initial quotation for the work.

However, upon reaching out to the management team, they have worked with us to resolve the issue and fix any discrepancies in the billing. They have also went above and beyond to ensure we were satisfied with the resolution and were given work according to our expectations.

How did Capital Numbers address the challenges that arose?

They reached out to understand our perspective and where our disagreements stemmed from, and did everything in their power to resolve the matter and provide us with a satisfactory resolution.

Describe the impact this engagement has had on your business.

Through working with CapitalNumbers’ management team to resolve any issues that arose during development, we are satisfied with the work and with having them as partners for our software development needs.

How was project management handled?

There were disagreements that stemmed from having 3 different project managers throughout the course of our project who each had a different style of management, however CapitalNumbers did their best to resolve the issues that arose and ensure we were satisfied with the end result.

Is there anything that the vendor did well or that you would consider a strength?

The vendor did their best to reach out when any confusion or dispute arose and listen to our side of the story, and meet our expectations.

In what specific areas can they improve?

One area we think CapitalNumbers as well as all software development agencies can improve on is having more clarity around the scope, requirements, and functionalities of a project so that there is no confusion through the course of the process as to what was included and what wasn’t as part of agreement in the initial quote.

What advice do you have for clients with similar needs to yours?

My advice is before working with any agency, to ensure you have clarity on your needs, requirements, features, functionalities, design, and all aspects of your project so you can refer back to them if any disagreements happen between you and your service provider.

This review was published on September 26, 2022. 

CEO, Entrepreneur Support Platform

Business Services

1-10 Employees

Montreal, Canada (3845)

$50,000 to $199,999

Jan 2022 - Oct 2022

Project summary

Capital Numbers was hired by an entrepreneur support platform to develop customized talent management software. They initially agreed on designing and developing the main features of the software.

Feedback summary

Capital Numbers demanded extra charges for features that were already included in the proposal, but the client disagreed, and this resulted in additional fees for anything that wasn't explicitly mentioned in the proposal — no matter how logical. Overall, the engagement displeased the client.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We hired Capital Numbers to develop a custom talent management software end-to-end. We wanted to create a platform that would allow hiring, payments, and employee management to be handled under one roof.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them by researching software development agencies online.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They provided an initial proposal for the project which included the main features of the software we would develop and what was required. We then began working together on the project, however we ended up having to do most of the design and feature builds, despite it being something they were responsible for.

How many people from the vendor's team worked with you, and what were their positions?

About 4-5 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has been delayed many times so far, and we have repeatedly been asked by Capital Numbers to pay extra fees for features that were already included within the initial proposal, but that we did not map out in exact detail. This caused them to come back and submit additional charges for anything that wasn't explicitly mentioned in the proposal, even if it made logical sense, so please be very careful dealing with this agency.

Describe their project management style, including communication tools and timeliness.

The project manager's main role is to upsell you on services and squeeze more money out of you, which made the interactions very unpleasant.

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something they could have done differently?

They could honor their agreements when quoting a price for a full end-to-end software development project, and not try to squeeze clients for every penny by constantly upselling or charging for fixes in the software due to bugs caused by poor development in the first place.

Star Ratings:

Overall rating: 2.5

Overall we are dissatisfied and have chosen to end our relationship before project completion due to the number of times they try to overcharge.

Quality: 3

Cost: 1.5

They are always trying to charge you more after beginning the project

Schedule: 3.5

Willing to refer: .5

I would not recommend this agency.

Introduce your business and what you do there.

I’m the owner of an e-commerce medical platform; we sell medication online.

What challenge were you trying to address with Capital Numbers?

We needed help designing and developing our website.

What was the scope of their involvement?

After discussing the requirements with the Capital Numbers team, they designed and developed our website using WordPress and PHP. They’ve developed the front- and backend from scratch designed the UI, and carried out testing. They’ve also enabled the site for mobile use. We’re in the final development phase but plan to engage Capital Numbers for maintenance and hosting services post-launch. 

The site is an e-commerce medical platform. Users can visit our site, create an account, and confirm the account with their phone number. Once they create a profile, they can browse various medicines, upload prescriptions, order lab tests, and schedule appointments. They can also ship medication directly to their homes or schedule a time to pick up their medications in person. 

What is the team composition?

We’ve worked with eight team members from Capital Numbers, including Arghadip (Project Manager), Pragya (Backend Developer), Emmanuel (Frontend Developer), and Santi (QA Analyst). We’ve also worked with a technical lead and design lead. 

How did you come to work with Capital Numbers?

We found Capital Numbers on Google. They had great reviews, so I contacted them to discuss the project. 

How much have you invested with them?

We’ve invested $22,000 in the project with Capital Numbers.

What is the status of this engagement?

We’ve been working with Capital Numbers since July 2021, and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched the site yet, but it’s about 99% complete, and we’re satisfied with the design and functionality. Capital Numbers has done a great job. 

The site has been very stable throughout this final testing phase, it doesn’t crash when we run automation, and the mobile site works perfectly. The backend is also solid; our changes reflect accordingly whenever we upload products or make adjustments.

How did Capital Numbers perform from a project management standpoint?

Capital Numbers has been very responsive and timely. I’ve changed the requirements and deadlines quite a few times, but they’ve remained flexible throughout the project. 

Our initial project manager left the project after eight months but was responsive up until the very last day. The Capital Numbers team immediately introduced us to Arghadip, who took over the remainder of the project and has been fantastic to work with. Whenever we have queries or emails, he responds within 30 minutes, no matter the time of day. 

We meet every Tuesday and Friday via Zoom to walk through the project, ask questions, and share feedback. We also communicate via email and an internal communication platform. 

What did you find most impressive about them?

I’ve been most impressed with their ability to execute tasks according to our requirements; they’ve delivered 100% of what we’ve asked for. Capital Numbers has consistently met our deadlines with high-quality results.

Even when I’ve changed the requirements multiple times, they’ve been happy to oblige without pushback. They’ve taken feedback in stride and haven’t charged extra when we’ve asked for changes.

Are there any areas they could improve?

Aside from the difference in time zones, which is totally out of their control, I have nothing Capital Numbers could improve on. 

Do you have any advice for potential customers?

Don’t hesitate to hire Capital Numbers. They will deliver high-quality work within your desired timeline.

Please describe your company and your position there.

I'm the owner of Fossil Graphics, a digital creative agency specializing in e-commerce clients.

For what projects/services did your company hire Capital Numbers, and what were your goals?

Our client required a user friendly, merchant centered order screen interface. The default WooCommerce interface for managing orders fell far short of this. We needed to develop a user interface that simplified the process of creating invoices and sending them to clients for payment online. They also needed an integrated manual method for taking credit card payments over the phone.

How did you select this vendor and what were the deciding factors?

I collected competitive bids from 4 different vendors for a very specific set of development parameters. The Capital Numbers team not only came back with a fair price, they showed a clear understanding of our needs, beyond that of any other development provider.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project intent was to extend the WooCommerce e-commerce platform for Wordpress with a custom plugin.This required several technologies including PHP, MySQL, Javascript (JQuery), HTML and CSS. The project, in a nutshell, was to create an order screen interface similar to the one used in the Shopify platform. The purpose was to convert the default WooCommerce interface into a simplified, intuitive management center for both online orders and manually created orders (orders created by Admin in the backend). The new interface relied heavily on Ajax resources to process various functions, as well as solid user interface design concepts.

How many people from the vendor's team worked with you, and what were their positions?

Two people worked with me directly on the plugin development. Tulika Sikdar was the project manager and Mriganka Jana was the lead developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is nearly complete as of this review. I am waiting for final fixes to implement the plugin in a live environment. The goal is for greatly improved efficiency in the retail sales work flow for the end client.

Describe their project management style, including communication tools and timeliness.

Tulika was a pleasure to work with. She is very articulate and capable of synthesizing information, both to me and to Mriganka. This said, communications were difficult at times. The team uses Google Meets as a platform for discussions. There was a terrible echo on each of my calls with the team that muddled understanding on both sides. In my opinion, the firm would be better served by a third party meeting software that has better control over technical parameters. These meeting inefficiencies did add time to the overall project, not due to the team but to the meeting platform in use.

As for timelines, there were several delays due to family situations among the team and natural weather phenomenon in their location. These are understandable delays that couldn't be helped. However, ultimately the project was well overdue. The original estimate included a timeline of 4-5 weeks and the project is just wrapping up after about 4 months. Again some of the time loss was unavoidable but I'm not sure those issues were fully responsible for the extended development time. I reviewed and responded to project updates within 24 hours of receiving them so I don't have an explanation as to why development took so much longer than projected.

As a final word about this, the timeline extensions were largely overlooked by the end client in favor of the quality of the end product. Ultimately, the code is very high quality and the final work product functions exactly how the client wanted.

What did you find most impressive or unique about this company?

The dedication of the small team outshined everything else! Tulika and Mriganka worked very diligently to answer all of our needs and give is a great end product.

Are there any areas for improvement or something they could have done differently?

As mentioned, the communication platform could be improved. There are other minor details that could be a source of complaint but overall, these did not affect the project outcomes one way or another.

Introduce your business and what you do there.

I’m the interactive project manager at Evok Advertising, a marketing organization. We provide multiple services for our clients.

What challenge were you trying to address with Capital Numbers?

We wanted to expand our database of development partners so we could maintain affordable costs for our clients. With this, we hired Capital Numbers to develop a landing page for our client.

What was the scope of their involvement?

They developed a landing page that required multiple unique forms. Our client needed to collect nominations for an award show they’re hosting, so Capital Numbers implemented those features. 

What is the team composition?

I worked with 1–2 people.

How did you come to work with Capital Numbers?

I found them through Clutch. We had an interview with Capital Numbers and they showed an affordable rate for us.

How much have you invested with them?

We spent $250.

What is the status of this engagement?

This project took place in February 2020.

What evidence can you share that demonstrates the impact of the engagement?

Two main goals they met were ensuring the software showed ADA compliance and displaying nomination submissions. Another metric was being accessible for the project, which they succeeded in being. 

How did Capital Numbers perform from a project management standpoint?

Their project management approach and communication were extremely good. If there were any potential or real delays, they let me know in advance instead of waiting until the last minute. They set the proper expectations as far as possible pain points. If we reached those points, we were able to communicate effectively in order to make sure the delivery date didn’t get delayed. 

What did you find most impressive about them?

Their level of communication was what really made them stand out from others. 

Are there any areas they could improve?

There’s nothing they could have done differently or better. Everything went very smoothly.

Do you have any advice for potential customers?

Make sure you give as much information upfront about the project. The more they know, the more effective their work will be.

Introduce your business and what you do there.

I’m the AI lead for a health care company.

What challenge were you trying to address with Capital Numbers?

We have a digital side to our business that focuses on using data and synthesizing expert insights. Our technical team uses all of the information our organization amasses to build products.

Two years ago, we wanted to develop our first product and needed additional development support. That’s when I came across Capital Numbers.

What was the scope of their involvement?

Capital Numbers helped us build a robot coach for a health initiative. The platform functioned similarly to a chatbot but was capable of holding conversations. They used Azure and developed an iOS and Android app to distribute at scale. Their team continues to support our development initiatives.

What is the team composition?

We worked with about four people from Capital numbers including two people from their management team.

How did you come to work with Capital Numbers?

I found them through Google searches and looked at different options.

How much have you invested with them?

We’ve spent over $100,000 on their services.

What is the status of this engagement?

We started our partnership in October 2017, and it’s ongoing. We still work with them on new projects.

What evidence can you share that demonstrates the impact of the engagement? 

We receive positive user feedback, which is the most important metric. We’re growing and scaling the platform too. The partnership’s going well, and I’d recommend them.

How did Capital Numbers perform from a project management standpoint?

We communicate every day through Skype. I work with them side by side through a group chat. They’re quite flexible and committed.

What did you find most impressive about them?

Their flexibility separates them from other agencies.

Are there any areas they could improve?

No, I can’t think of ways for them to perform better. Challenges arise in all partnerships, and I can’t fault how we’ve dealt with them.

Do you have any advice for potential customers?

It's important to communicate frequently. If possible, be in touch daily.

Introduce your business and what you do there.

I’m the founder and CEO of LocGo.

What challenge were you trying to address with Capital Numbers?

We hired them to help us with an app.

What was the scope of their involvement?

Capital Numbers created a real-time entertainment app that allows the consumer to find restaurants and bars within their area and see their daily specials. The team included a link out to Uber so users can get a ride, as well as push notifications. They built it on iOS and Android. 

What is the team composition?

We worked with a team of 10.

How did you come to work with Capital Numbers?

They were recommended to us. I looked at a couple of organizations, and considering we’re a startup, I needed something that was affordable. Because of that, and some of the previous work they’d done which was impressive, I decided to work with Capital Numbers.

How much have you invested with them?

We spent around $13,000.

What is the status of this engagement?

We worked with them from July 2015, and the app launched a year after. We’ve been working on the app on and off since 2015.

What evidence can you share that demonstrates the impact of the engagement? 

As of right now, we have about 100 downloads, but we haven’t gone to market with it yet. The version we have right now, we’re ready to release. 

How did Capital Numbers perform from a project management standpoint?

They were excellent. Their response times were very fast, and they gave us great constructive feedback. Capital Numbers was also great at providing estimates so that we were able to prepare for that. 

What did you find most impressive about them?

In my previous experiences, other agencies often did the opposite of what I asked. However, this team was great at taking direction. They allowed me to do a lot of the design for myself, which is my background. Additionally, Capital Numbers offered suggestions on how we could make the project better.

Are there any areas they could improve?

One thing I talked to them about is doing a longer test time before they release the development to me for testing. It would’ve been great if they could’ve done more of the QA. They worked on that for the last release, so I know it’s going to be successful. 

Do you have any advice for potential customers?

Their development team is spot on. Capital Numbers has great experience in both Android and iOS, unlike other companies, who have experience in one or the other. Additionally, they are very flexible, adjusting the schedule to meet my needs as their customer. 

Introduce your business and what you do there.

I’m the founder of. button company called Spinz. We developed the app and website that strives to facilitate connections between musicians, specifically producers and artists.

What challenge were you trying to address with Capital Numbers?

We didn’t know how to develop or create apps, so we needed someone to create our product for us.

What was the scope of their involvement?

We started with a different project manager and switched to Vikram in 2019. Both worked on the mobile application, and the newest project manager has worked on the website as well. Initially, the app had a whole different color scheme, functionality, but we revised the whole thing. They’ve been on the money and timely through the whole process.

The app has tons of features. We’re connected with Amazon web servers. It has uploading capabilities so there’s a shared phone network across all the users so you can see where they’re located. It also has music streaming capabilities, rankings, and networking features like DMs. They did wireframes and design as well, but not the logo.

What is the team composition?

I’ve only been in contact with the project managers, but I know they work with a team of developers. Both the project managers have done great work.

How did you come to work with Capital Numbers?

I know people who’d worked with them in the past, and they said great things. Their rates combined with the work they provide were the best for us.

How much have you invested with them?

The app has cost around $40,000 in total, and the website was between $5,000–$6,000.

What is the status of this engagement?

We’ve been working together since 2017. As we get new ideas, we hand them over to them and finalize a new model. We’re now in the last phase of development.

What evidence can you share that demonstrates the impact of the engagement?

They’ve always delivered a great product that brings our vision to life exactly as we imagined.

How did Capital Numbers perform from a project management standpoint?

I like their communication. They’re very easy to work with. We have calls if I want or we talk over email. They always meet deadlines.

What did you find most impressive about them?

Their communication was really personalized compared to other people and companies we’ve outsourced to. We were new to the development realm and they walked us through it, adapting to our needs.

Are there any areas they could improve?

No, I don’t believe so. They’ve handled all the challenges they had, including their initial project manager having to leave for medical reasons. The hand-off was seamless. They both displayed exemplary work. There were no bumps in the road.

Introduce your business and what you do there.

I am a project manager at The Internet of Team LLC, a facilities management company. 

What challenge were you trying to address with Capital Numbers?

We misplaced our trust in another developer, who delivered a shoddy mobile application, so we needed a new partner to fix the leftover mistakes.

What was the scope of their involvement?

We provided Capital Numbers with the source code and all relevant documentation, but the platform that the other company created was not even worth using, so they rewrote our code from the ground up. They rebuilt the app for Android and iOS and coded it in Ionic.

What is the team composition?

We work with a project manager and a team of 2–3 developers.

How did you come to work with Capital Numbers?

I found them through an online search and was drawn to them because they said they guaranteed their work, which was different from the first company we worked with.

What is the status of this engagement?

Our engagement began in February 2019 and remains ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They provided excellent work. They exceeded our expectations and proved to be quick problem-solvers. If there was an issue, they had it solved by the next morning.

How did Capital Numbers perform from a project management standpoint?

They have stuck to our deadlines and been great communicators. We primarily use email, Skype, and Google Hangouts to stay in touch.

What did you find most impressive about them?

All things considered, it has been an outstanding experience.

Are there any areas they could improve?

No, we’re really happy with them.

Introduce your business and what you do there.

I am the founder and CEO of Consensus Interactive. We are a digital marketing agency in Boston. 

What challenge were you trying to address with Capital Numbers?

We’ve worked with Capital Numbers on a wide range of projects for our clients. Those engagements have included WordPress and Drupal development work, in addition to animations and data visualizations.

What was the scope of their involvement?

We recently completed a project where they helped out with the WordPress-specific and PHP-specific development tasks for an open-source learning group. Before that, we launched a large hospital network with a Drupal backend. Probably the project we remain the most excited about is a set of games for transplant patients at pediatric medical facilities. Our team handled the ideation and the design, but their group managed the development with HTML5 and CSS to make the games come alive.  

What is the team composition?

The project team will increase or decrease with the work, but we’ve worked with 1–5 people at any given time.

How did you come to work with Capital Numbers?

We put out a code challenge to attract and narrow down open-source partners. Capital Numbers responded to that test and performed well. Our partnership blossomed from there.

How much have you invested with them?

The project costs will vary, but for our most recent WordPress project, we spent between $25,000–$50,000.

What is the status of this engagement?

We began working together in 2012, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The quality of work is very good. But when working with an overseas partner, you want to find team members that work well with your team, and that's where Capital Numbers has excelled. If we like a particular set of resources, they work hard to make sure we keep that team concept together.

We’ve estimated that we’d spend $750,000–$1 million per year in salary for FTEs. We figure that we reduce that cost by about 75% by working with Capital Numbers. The proof is on the bottom line.

How did Capital Numbers perform from a project management standpoint?

They are readily available to discuss our project on Skype or Google Hangouts. We take advantage of the difference in time zones so that we do the daytime work and they do the night work. That way, our clients see an amazing amount of throughput in 24 hours.

What did you find most impressive about them?

I'm appreciative of their flexibility in keeping the core resources together. They're very willing to assemble the team that we ask for if we have certain preferences.

Are there any areas they could improve?

They’ve grown significantly over time. We don’t have this problem, but it will be essential for them to continue to have high quality control of their resources.

Do you have any advice for potential customers?

As with any overseas project, a technical manager on your end will be critical to guiding the outsourced team.

Introduce your business and what you do there.

I am the COO of a small travel startup.

What challenge were you trying to address with Capital Numbers?

We are developing a travel-related concept that’s meant to be complementary to traditional booking sites. We are hoping to inform travelers, rather than give them another venue to book trips.

What was the scope of their involvement?

The first company we hired to develop our website was not performing well. They missed enough deadlines to the point that we felt we had given them enough chances. We brought in Capital Numbers to right the ship, update some code, and provide a list of recommendations for what we can do. They were not essential to the design, so we only relied on them to fix the bugs and make some refinements.

What is the team composition?

We work with a project manager and three developers.

How did you come to work with Capital Numbers?

My business partner, the CEO, found them and suggested I reach out to them. I was impressed enough to hire them for this work.

How much have you invested with them?

We expect to spend close to $100,000 by the end of the project.

What is the status of this engagement?

Our engagement began in October 2018 and remains ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We're working with a lot of social media influencers and content creators, and a few have already provided enthusiastic feedback regarding our site. Working with Capital Numbers has been very smooth, very easy, and we’re impressed with the result.

How did Capital Numbers perform from a project management standpoint?

We elected to keep the best programmer from the old company to work as a transition team for Capital Numbers, and they started working well together. It was a challenge at first to determine how to get these two remote teams from India to work together, but we make good use of Skype, emails, and Google Docs. It’s taken a little while to find a solution that works, but we’re doing well with this arrangement for now.

What did you find most impressive about them?

I’ve worked with large companies in India before, but Capital Numbers is much smaller. Still, they are just as organized and have just as good of methods as larger companies.

Are there any areas they could improve?

I think their company is a bit of jumping off point for resources to get some experience and then move to a larger business. In a short amount of time, we’ve already had two programmers on our project leave, which has been a little frustrating.