What evidence can you share that demonstrates the impact of the engagement?
We’ve had strongly positive feedback from the user groups we’ve tested with. We’ve even had technical experts that have been impressed that Capital Numbers was able to build what they built.
We also often hear that people like the interfaces and visual components. We’ve had negative experiences with that in the past so we’re very happy with that. They've done a great job ensuring that the prototypes are not just functional but also user-friendly and graphically appealing.
How did Capital Numbers perform from a project management standpoint?
We have a full-time project manager that works with us. That person manages the internal team. We do several calls with them each week to get updates on status and progress.
What did you find most impressive about them?
They have a wide range of skill sets and are committed to the projects. They don’t just deliver a couple of versions and leave. They’ve been committed to the success of our projects and work diligently to find solutions.
Are there any areas they could improve?
The outsourcing model that they have of a US company with people abroad is a good one. The downside is that we struggle to find overlaps in our schedules during which we can communicate. For us, it has to be either early morning or late at night, which is limiting. Communicating over Skype is always a challenge in general, too.
Do you have any advice for potential customers?
The clearer you can be about your objectives and timelines, the better. Once you’ve done that, set up a regular flow for communication and sharing information. The greater the clarity you can achieve about your needs, the less intensive and smoother the communication will be.
Their support has helped to deliver numerous projects on time. Positive internal feedback for Capital Numbers’ work has focused on their quality and attention to detail. They’re a communicative team committed to ongoing dialogue and development.