Capital Numbers

Please describe your company and your position there.

I'm the head of web development at an online and brick & mortar tool/hardware retailer.

For what projects/services did your company hire Capital Numbers, and what were your goals?

We needed to expand our online category merchandising choosing them was an easy choice. We wanted to expand our product-level merchanding into the category pages.

How did you select Capital Numbers and what were the deciding factors?

We have worked with CapitalNumbers for almost 10 years and they have always impressed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I communicated the project with our representative before they organised a meeting to further address questions they had. CN then set up a new project in Teamwork to track progress and development was completed promptly.

How many people from the vendor's team worked with you, and what were their positions?

We initially worked with our representative Abhijit (Head of Creative Services) who organised the project with Pushpal (Solutions Head) and Soumita (Tech Lead). After deliverables were set I corresponded Soumita until the project was completed. It was a very smooth process.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Customers and staff love the new design as it communicates information more clearly and prevents confusion amongst different merchandising campaigns.

Describe their project management style, including communication tools and timelines.

Their communication was professional without wasting time. Communication begins in email and then expands to meetings, Teamwork(for project management), and Skype for instant messaging.

What did you find most impressive or unique about this company?

They are always professional, trustworthy, and deliver on their promises. We have worked with them for almost 10 years and that alone is impressive.

Are there any areas for improvement?

Sometimes international communication can cause delays, however, this is already known and we take it into consideration for all projects.

Please describe your company and your position there.

I am the founder of a company that provides services for event service providers through an online marketplace

For what projects/services did your company hire Capital Numbers, and what were your goals?

Our services used to be mainly manual and we needed to reduce the effort made by our team, by creating a website were customers could get our services more efficiently. Since we do not have in house developers we hired CN .

How did you select Capital Numbers and what were the deciding factors?

We searched online and found positive reviews from past customers, we decided to talk with CN customer representative and were satisfied with customer service from the first interaction.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to share all project requirements, followed by the submission of the initial mockup and wireframes.

How many people from the vendor's team worked with you, and what were their positions?

We worked initially with the customer account manager, and subsequently with the project manager and the head of technical team. The CEO and some other top management were also involved in some communications.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our team and the focal groups used to validate the work are satisfied with final result

Describe their project management style, including communication tools and timelines.

We had weekly progress meeting with the project manager and with other team members whenever required.

What did you find most impressive or unique about this company?

CN is 100% customer-oriented. They understood all the project’s requirements and implemented them, even when additional time was required.

Are there any areas for improvement or something they could have done differently?

We are generally happy with the final result, all minor issues during the project were solved

Please describe your company and your position there.

INPEL is an elearning startup. I am a product manager.

For what projects/services did your company hire Capital Numbers, and what were your goals?

We have a web development team on a waterfall style project, and recently hired a small agile team to iterate on the waterfall project.

How did you select Capital Numbers and what were the deciding factors?

CN had great reviews from reputable companies, and is quite large. I would rather choose a web development agency that is larger because they are more established, making them more knowledgeable and less flaky.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are making a whole web platform using React, Node, and AWS. It has 3 user types: admin, student, and teacher. The key deliverables are a basic learning management system with special valuable innovations for the student learning experience.

How many people from the vendor's team worked with you, and what were their positions?

We started with a free consultation about the project scope and requirements. Then, we hired 5 people on the waterfall project: a project manager, 2 react developers, 1 node developer, and 1 ui/ux designer. We recently hired another react dev and node dev to run agile with.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was well defined by the consulting team and we were given a price estimate at the beginning of the project. The team has stuck to the requirements well and so the price is the exact same.

Capital Numbers has worked closely with us throughout the project despite the Waterfall nature of the project.

Describe their project management style, including communication tools and timelines.

Constant and deliberate. Every point of contact was efficient. They were also open to answering any questions we had.

What did you find most impressive or unique about this company?

The professionalism and friendliness made working with them a great experience. They also gave us options to choose from, which made me feel like I was in good hands.

Are there any areas for improvement or something they could have done differently?

Maybe some more consultation on how to establish a scalable web platform, but I assume that their developers figured that out on their own.

Please describe your company and your position there.

Managing Partner of one of the leading corporate law firms in Egypt.

For what projects/services did your company hire Capital Numbers, and what were your goals?

To develop an all-new website that is up to the latest international design norms.

How did you select Capital Numbers and what were the deciding factors?

We selected Capital Numbers after a comprehensive research due to a previous bad experience. We found Capital Numbers very responsive, well-organized and do their best efforts to understand our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To develop an all-new website that is up to the latest international design norms and technologies.

How many people from the vendor's team worked with you, and what were their positions?

We were assigned almost 4 main points of contacts including the Co-founder & Director of Operations of Capital Numbers, Anindya Mukherjee, a Project Manager, Soumyadipta Sengupta, and we must not to forget Indrajit Ghosh, Account Manager, who always take the responsibility to take the project to the right direction.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very satisfied with the great outcome we had and it is considered a new era for our website and marketing strategy and we are keen to work with Capital Numbers on other multiple projects.

Describe their project management style, including communication tools and timelines.

The project was developed in a very smooth way using an online platform. There was some a slight delay in the timeline because of the needs of our unique industry but it is overall reasonable for the outcome.

What did you find most impressive or unique about this company?

Responsiveness, a must-do approach and cost competitiveness.

Are there any areas for improvement or something they could have done differently?

No major comment.

Please describe your company and your position there.

We are a locally owned Women's clothing and accessories boutique located in Tallahassee, FL. I am one of the owners.

For what projects/services did your company hire Capital Numbers, and what were your goals?

They created us a brand new website design for our online store front. They did an amazing job, we could not be happier.

How did you select Capital Numbers and what were the deciding factors?

They seemed to know what they were doing and looking at examples it was the direction we were going for. Their pricing was what helped us make the decision because for their price and quality of work it was worth the investment.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to go over our expectations and give them a better idea of what we wanted our site to look like. Then we kept in communication on Proof Hub the entire project as they built each page, sent me the layouts for revisions, once those were approved they began building and integrating everything needed. They guided me on how to upload my products and have helped fix any little issues we discovered which was just minor details.

How many people from the vendor's team worked with you, and what were their positions?

There was a team of about 20, but I was in contact with 1 person the entire project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everything turned out great and their communication was amazing considering we are on different time zones. Anything I have ever asked them to check out and see if there were solutions they have been on it and super helpful.

Describe their project management style, including communication tools and timelines.

Very organized and very timely. Proof Hub helped us with communication as well as sharing any documents logos, images, etc with the company to utilize in the process.

What did you find most impressive or unique about this company?

They really knew what they were doing and met every expectation we had.

Introduce your business and what you do there.

I am the president of Reformation Services LLC. We started as a general marketing consultancy and in 2017, we decided to build our own SaaS.

What challenge were you trying to address with Capital Numbers?

Capital Numbers performed two main tasks. One was managing ad campaigns for a direct to consumer SaaS product that I built. They also assisted with staffing the and day to day management of writing and curation services.

What was the scope of their involvement?

I ended up hiring almost a dozen workers to curate news. They found writers and other people who were well-educated and able to understand the basics of the news industry. Then they hired them to work on the project and got them up to speed pretty quickly.

Capital Numbers eventually helped us build a cryptocurrency newsfeed. It's a very expensive news service that helps people find news on cryptocurrencies. The news service is powered by a mixture of computer algorithms that sorts news. Then our curators make sure that everything looks good and is newsworthy. The platform includes a news terminal with streaming headlines. Once people pay to have access to it, they can filter and search for news. 

Capital Numbers also set up some ad campaigns that were responsive to different keywords and different markets. 

What is the team composition?

I had one senior manager and about 11 workers at the peak of our engagement. I worked with the manager on billing and personnel issues. It was also a nice structure because I could ask a single person how much everyone is making, what they're working on, and how they were performing. 

I also had direct communication with the workers so that I could give them day-to-day tasks.

How did you come to work with Capital Numbers?

I met them at a conference in Chicago.

How much have you invested in them?

We've spent about $60,000.

What is the status of this engagement?

We started working together in November 2017, and I still have one person working for me right now.

What evidence can you share that demonstrates the impact of the engagement?

I stuck with Capital Numbers for so long because they did a really nice job ensuring that I was satisfied with the results that I was paying for. Importantly, they managed the workers as well, which took an immense amount of responsibility off my plate. They did a really nice of handling that, and if I was ever dissatisfied, they gave me credit towards some other service to make me happy. They even offered a refund and that saved me a lot of time.

That was nice to see a lot of flexibility. They weren’t just a development and coding outsource shop. They really did whatever was needed to make this project successful, even if it wasn’t exactly what they originally had set up to do.

The platform was ultimately acquired by a suitor abroad. At the time, after the acquisition, the foreign suitor hired many of the writers from Capital Numbers to continue to operate the product. It was a very good outcome.

How did Capital Numbers perform from a project management standpoint?

They did a very nice job. When I noticed there was an issue with a worker, the manager handled it by fixing the problem or replacing them within a week or two. They would also find replacement workers very quickly which was great.

A big thing that they did was manage the schedule for this project. They actually extended their office hours for my project and had workers working overnight at their homes and coming in early to the office.

They did a really nice job of using screen monitoring software as well. I always was able to look at people’s progress and to make sure that they were making progress.

What did you find most impressive about them?

They were flexible regarding scheduling and various tasks. They almost never said no, and they always figured out a way to do get things done. For example, they figured out a way to operate 24/7 and took on several tasks they've never done before. They had never managed journalists or created ad campaigns in the crypto industry before. I didn’t expect that they could do everything I needed, but ultimately, they did, which was a pleasant surprise.

Are there any areas they could improve?

I would have appreciated more frequent reporting from their senior management. They would always respond and if there was an urgent issue, but I don’t think they did as much as they could have in terms of regular reporting. Maybe some advice for them would be to just offer regular weekly updates about the status of the team and the status of the project.

Do you have any advice for potential customers?

I have recommended them to other colleagues of mine who were looking for a good outsourcing agency. Capital Numbers is going to be a little more expensive, but you have to bear in mind the opportunity cost of your time in finding those workers yourself. Just do a cost analysis of how much more money you think you could save by trying to hire and manage the project yourself, versus the premium you are paying to Capital Numbers to handle that for you. You can start with a few workers so you can analyze the results and determine if the benefits outweigh the costs. In my case, it did.

Please describe your company and your position there.

Insite Marketing Source is a strategic marketing consultancy that works with small business owners to generate more/better leads through marketing and sales campaigns.

For what projects/services did your company hire Capital Numbers?

SEO/SEM, web design/enhancement, and database cleanse.

What were your goals for this project?

To enhance my client's website infrastructure to enhance visitor user experience thus generating more/better leads.

How did you select Capital Numbers?

I get contacted by many outsourced IT vendors weekly. I selected Capital Numbers initially because their communication tools and protocol was the best vs any other vendor that I came across. I started very small and slowly with CN to test their capabilities and most importantly their attention to timing and detail.

Describe the scope of their work in detail.

Since I'm a consultant... there is no team on my side. The scope of work starts with my initial request/question on how we (CN and myself) can work to obtain marketing objectives. For example, I will present the issue(s) and what the objective is.

A CN client manager will review and get back to me with his initial thoughts and the appropriate CN team that would be involved. From there the CN team will drill down to what should be executed and the timing on all. This is reviewed and either approved or edited until we both agree on the strategy and implementation. Once I green light... CN starts to implement.

What was the team composition?

I have an overall client manager and based on the type of work requested...there is another project manager that I communicate with.

Can you share any outcomes from the project that demonstrate progress or success?

First, if the projects did not have a successful result... I would communicate this to CN and I'm sure they would reply immediately. Second, if CN did not consistently provide a high level of service..then, I would not use them... period.

Overall, the on-site SEO work they have just completed on a client's website has enhanced the overall speed and user experience on the site. I have seen a decrease in visitor bounce rate over the past 30 days.

How effective was the workflow between your team and theirs?

Workflow has been pretty seamless. As mentioned previously, by working with a client manager and project manager both the macro and micro project elements are managed.

What did you find most impressive about this company?

Not sure if my contacts at CN sleep? 99% of the time, if I have an issue the team responds quickly and even during off-hours. Several times I did not expect a response until early the next day.

But, my team at CN would at least get back with a response to let me know they will look into it and get back. This is an important element that many other companies tend to overlook. Short time-window for a response. Helps me when communicating with my clients.

Are there any areas for improvement?

There is always room for improvement. Their willingness to be flexible impressed us the most. I'm not an agency or medium/large company that have large budgets to work with.

Please describe your company and your position there.

I am CEO at Rasimo Systems LLC, a technology company.

For what projects/services did your company hire Capital Numbers?

Mobile app development for our weight management application, with a special purpose weighing scale

What were your goals for this project?

Develop an intuitive and good looking App which is stable.

How did you select Capital Numbers?

Their account manager reached to me offer the services of his company. We reached to a good deal.

Describe the project in detail.

It is a project which involve interaction with an intelligent cloud server, AI agent, and an innovative weighing scale. The App interacts with these entities serving as the console and dashboard for the user.

There are multiple functionalities within the app. It sets up the scale WiFi, it shoe graphs and charts to user, it provides feedback to the use via notification which a a contribution of the app team.

There are additional components of the app which servers the purpose of user interface and seamlessly work together.

What was the team composition?

We had a project manager (very hard working, cooperative and capable), two teams one for Android, one for IOS.

Can you share any outcomes from the project that demonstrate progress or success?

It took the team sometime to understand the comprehend the complex nature of the product, especially the scale, however they handled it well. The project is 99% done, and it is well done. I already see the success. It was very well handled by the project manager.

How effective was the workflow between your team and theirs?

Excellent. Between our team and their team , there was no difference. Both acted as one team.

What did you find most impressive about this company?

Cooperative. Account manager could arrange the solutions when asked out of the project, he provided service withing hours. Very impressive. App development account manager showed his responsibility and was always present to respond to any urgency and/or concerns.

Are there any areas for improvement?

Of course, areas of improvements are inevitable in all teams.

1. Enhance the development facility with new tools.
2. Extend knowledge base.

Please describe your company and your position there.

We are on online niche health information platform. I am the founder.

For what projects/services did your company hire Capital Numbers, and what were your goals?

We were looking for a reliable IT vendor and advisor to develop our online MVP, and provide some high level technical guidance.

How did you select Capital Numbers and what were the deciding factors?

We reviewed and interviewed several vendors, and selected Capital numbers based on their credentials and experience, responsiveness, and cost effectiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We went with a customized Wordpress website. We provided the site design via Illustrator files, which CN developed with responsive HTML.

How many people from the vendor's team worked with you, and what were their positions?

Our project manager (Arghadip) was the main point of contact, and our lead developer (Sourab) was also active in update meetings. Some valuable general guidance and direction was provided by our business development point of contact (Indrajit).

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While we have finished the initial scope of the site development, the project has further been extended to include some UI/UX work, and site migration. The site met our expectations in terms of matching the design specifications (i.e. pixel perfect-esque), however, in some aspects, it is too soon to discuss measurable outcomes on the greater project scope. I am confident that CN will continue to add value to our project.

Describe their project management style, including communication tools and timelines.

We went with an agile project management style, which met our needs. Our project manager and his team were highly responsive and implemented requirements swiftly. They were also proactive in scheduling update meetings. We typically communicated via email and Proofhub, and placed calls on Google Meet or Skype.

What did you find most impressive or unique about this company?

They are streamlined, responsive, resourceful, and capable. They are client-oriented, and took the time to answer our questions. They are also cost-effective, which allowed us to increase our scope of work with them within our budget.

Are there any areas for improvement or something they could have done differently?

Our experience with them, so far, has been pleasant. There is nothing in particular which stands out for mention.

Please describe your company and your position there.

The Company is a multi-media company operating a number of different media businesses. I am the Managing Director

For what projects/services did your company hire Capital Numbers?

Our company needed VOD backend system integration with mobile applications and website.

What were your goals for this project?

To undergo the integrations with the API's of our chosen backend video systems

How did you select this vendor?

I have used them before, and aware how flexible they are on projects.

Describe the project in detail.

We had a number of meetings before delivery to tie down the deliverables. Once this happened, we allowed Capital Numbers the freedom to undertake the work. They allocated 4 individuals, which each skillset to undertake the work.

What was the team composition?

We were assigned a project manager, front end developer. The CTO oversaw some elements of the project.

Can you share any outcomes from the project that demonstrate progress or success?

Fully developed and delivered within 3 months.

How effective was the workflow between your team and theirs?

Easy communication and can track via Proofhub.

What did you find most impressive about this company?

They are easy to work with, flexible, and willing to go the extra mile to assist us.

Are there any areas for improvement?

Probably some areas, we thought were included in delivery, they saw as extra, so need to tie down the deliverables a bit more.