What evidence can you share that demonstrates the impact of the engagement?
Excited’s design and vision have been critical to our success. They are in the top three companies I’ve worked with. When I show our website to potential investors, they’re always incredibly impressed. Additionally, our users are very happy with the member website and the admin has never had any issues.
How did Excited perform from a project management standpoint?
We follow an agile methodology. We sometimes experience a little bit of scope swing, but overall, they are rarely the reason why the development team can’t start their work because the designs aren’t done.
Excited is great at prioritizing and communicating. When we communicate the work and the order in which it needs to be done, the team always has a good sense of how to organize and orchestrate the work to keep the machines running.
We use RingCentral, so we talk to them all the time. They communicate well in English, and their ability to convey complex concepts has been very good. We also use Slack, and we use email when needed. Excited uses Figma to help us visualize.
What did you find most impressive about them?
One of the things I enjoy about working with the team is their desire to do what they believe is right. Sometimes when we give them feedback, they disagree, stand their ground, and show us why their way is better. And every time, they’ve been right.
Excited’s guidance, vision, and leadership have been invaluable. The team is incredibly easy to work with. They’re fun, laid back, and, even when deadlines and expectations are unreasonable, they do their work with a smile.
Are there any areas they could improve?
No, I have no suggestions. Excited gets the job done and stays ahead of the team, so I don’t have any significant comments.
Do you have any advice for potential customers?
Listen to the team. Explain your goals and vision, and let Excited craft the best visual and UI/UX to achieve that. When it’s appropriate, they are very good at pivoting, and they’re there to make sure that you are as happy as can be.