Chat-bot is making your shopping list based on what dish you want to prepare, your shopping history and just regular searches.
Before going dip into any screen design or even feature prioritization we have conducted research. It helped us to understand how people do grocery shopping and what problems they have…
during this process. So here are the questions we wanted to ask: — How are you buying groceries? — How often you buy groceries? — What is guiding your shopping list? — How many time you usually spend on grocery shopping?
With knowledge received from user research, I’ve created an empathy map and customer experience map for a better understanding of the main problems users have.
With conversational interface open opportunity to design experience close to real life conversation, and maximize linear user flow.
The system will remember addresses that user used previously, so you don't need to enter address every time.