Excited

Introduce your business and what you do there.

I’m the CEO of Versured, an insurance company.

What challenge were you trying to address with Excited?

I needed a solid UI/UX design team for a new venture.

What was the scope of their involvement?

They took the project from A to Z. They took some of our renderings and ideas and used Figma to create the UI/UX design for our WordPress website.

What is the team composition?

I worked with Oleksandr (Co-Founder & Design Director), and Mark (Product Designer), a designer.

How did you come to work with Excited?

We were on the hunt for a UI/UX team when Oleksandr reached out to me on LinkedIn. I went to their website and was impressed with some of their work. I talked to him about what we needed and he sent me a proposal that was reasonably priced. They clearly outlined what they could do for us and it was clear that they were a great fit.  

How much have you invested with them?

We’ve spent about $12,000.

What is the status of this engagement?

Our initial call was in June 2020 and we’ve retained them for other projects.

What evidence can you share that demonstrates the impact of the engagement? 

Their deliverables are on point. Excited never delivers something that isn’t satisfactory. Our development partner has been able to implement the designs that Excited created. Consequentially, users have thoroughly enjoyed the product.

How did Excited perform from a project management standpoint?

Their communication is so sound; it gives us the utmost confidence in our partnership. We’re always able to get ahold of Oleksandr and his ream is always responsive even though we’re in different time zones.

Excited always outlines the project schedule and specifies the date tasks should be completed. They always stick to that date, and if it’s not fully completed, they deliver what they have so we can request revisions.

When we’ve received feedback from users, we’ve submitted revisions to Excited and they continue to iterate on it until we’re happy with the final solution.

What did you find most impressive about them?

I was impressed by their organization.

Are there any areas they could improve?

Invoicing and billing could be improved. I receive them in one Google Drive folder, but they could upload proposals so they’re easier to follow. Once I told them about this problem, they fixed it.

Do you have any advice for potential customers?

In the initial meetings, new clients should paint a picture of what they want. Give them all the information and let them go to work.

Introduce your business and what you do there.

I’m the director of product at ClubReady, a full-service provider of boutique health club software solutions. We work on everything from point of sale to analytics to payroll. 

What challenge were you trying to address with Excited?

Our software was very out-of-date, and we were looking for someone to help us modernize our UI/UX design. 

What was the scope of their involvement?

First, we familiarized Excited with our existing UI and reviewed our list of wants and desires that we collected over the years. We specified functionalities that we were looking for, and they came up with the designs. They also conducted user interviews to get feedback from our clients. 

After that, Excited created UX wireframe designs in Figma. They combined functionalities in different ways and simplified workflows. Their team conducted further rounds of user interviews for the new designs. They’ve done that several times for the design’s various iterations. 

The first thing we worked on was our scheduling module, which was used for scheduling classes, individual personal trainer sessions, and similar things. We also worked on our CRM system, which included consolidating text, email, and phone conversations. Additionally, they designed our drip campaigns.

Excited is providing maintenance to their designs. They’re implementing design changes as we receive internal feedback about our software. 

What is the team composition?

I’ve worked with three designers, and Oleksandr (Design Director & Co-Founder) is our point of contact. 

How did you come to work with Excited?

Our VP of technology engaged with Excited. 

How much have you invested with them?

We’ve spent close to $100,000. 

What is the status of this engagement?

We’ve been working together since June 2021, and our partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been getting positive feedback from our customer base — everyone has been excited about the new designs and like what they’re seeing. 

Excited’s designs are nice, clean, and innovative; they have modernized the interaction with the enduser. I’m 100% satisfied with their work, and they’ve exceeded expectations.

How did Excited perform from a project management standpoint?

Excited’s project management has been fantastic. They turn around designs fast and always meet their deadlines. We use Slack and Zoom to collaborate.  

What did you find most impressive about them?

We’re impressed with Excited’s creativity in coming up with easy-to-follow, intuitive, and efficient designs. They’re good at sorting workflows and helping users focus on primary functions they need to perform on any given page.  

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Don’t be too proscriptive in what you want to design, and stick with your software’s purpose. Having Excited talk directly with customers is very effective. 

Introduce your business and what you do there.

I’m the CTO and CISO of HealthBridge.

What challenge were you trying to address with Excited?

We built a fintech and InsurTech platform, and we engaged Excited to help us with our UX and user design for both our internal-facing application and our external-facing member application.

What was the scope of their involvement?

After gathering the product requirements, we wrote them up in words, and then we worked with Excited, who took us through a mind-mapping process of how everything should move through the system or the website.

Once that was nailed down, the team came back with more detailed designs based on the previous feedback. Additionally, they designed and developed our current website. The first version didn’t sit well with our COO, but the team took a step back and provided in-depth changes. 

What is the team composition?

I initially worked mostly with one teammate, but he mentored another teammate, Yurii (Product Designer), who has taken on more of the design work. 

How did you come to work with Excited?

I joined the company in July 2017 as employee number three, so I needed to engage an external partner to help ramp up a significant staff quickly. That involved development, QA, and UI/UX support, which is how I met one of Excited’s members when he was working at his previous employer.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We began working with them in July 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Excited’s design and vision have been critical to our success. They are in the top three companies I’ve worked with. When I show our website to potential investors, they’re always incredibly impressed. Additionally, our users are very happy with the member website and the admin has never had any issues. 

How did Excited perform from a project management standpoint?

We follow an agile methodology. We sometimes experience a little bit of scope swing, but overall, they are rarely the reason why the development team can’t start their work because the designs aren’t done. 

Excited is great at prioritizing and communicating. When we communicate the work and the order in which it needs to be done, the team always has a good sense of how to organize and orchestrate the work to keep the machines running. 

We use RingCentral, so we talk to them all the time. They communicate well in English, and their ability to convey complex concepts has been very good. We also use Slack, and we use email when needed. Excited uses Figma to help us visualize. 

What did you find most impressive about them?

One of the things I enjoy about working with the team is their desire to do what they believe is right. Sometimes when we give them feedback, they disagree, stand their ground, and show us why their way is better. And every time, they’ve been right.

Excited’s guidance, vision, and leadership have been invaluable. The team is incredibly easy to work with. They’re fun, laid back, and, even when deadlines and expectations are unreasonable, they do their work with a smile. 

Are there any areas they could improve?

No, I have no suggestions. Excited gets the job done and stays ahead of the team, so I don’t have any significant comments. 

Do you have any advice for potential customers?

Listen to the team. Explain your goals and vision, and let Excited craft the best visual and UI/UX to achieve that. When it’s appropriate, they are very good at pivoting, and they’re there to make sure that you are as happy as can be.

Please describe your company and your position there.

I'm a co-founder of a news, review, and comparison website for tv streaming services.

For what projects/services did your company hire Excited?

We had existing webpages for TV Shows and Movies, but they only displayed a limited amount information and had a dated visual design. Our homepage also needed a rethinking, as it no longer did a good job showcasing the types of content and resources our site has.

What were your goals for this project?

Showcase more information in a user-friendly, comprehendible, and scalable way.

How did you select this vendor?

Excited originally reached out to us. We reviewed a portfolio of their previous work and had an introductory video meeting. We liked their previous work and they understood our product vision.

Describe the project in detail.

During our initial meeting, we reviewed our existing webpages and talked through goals, non-goals, and constraints. Excited provided wireframes and talked through their initial vision. Our feedback was then incorporated and then came visual designs.

For small changes, we left comments directly on the designs. For larger design chunks, we had video calls to discuss. Excited was very receptive to feedback and direction from us.

What was the team composition?

One design team lead and one designer.

Can you share any outcomes from the project that demonstrate progress or success?

We're currently in the progress of implementing the finalized designs, but as a company we're very happy with the way the designs ended up. In particular, the finalized designs are a great improvement over our existing pages and because of the close collaboration still feel "at home" (rather than something generic).

How effective was the workflow between your team and theirs?

I think the workflow was very effective. They were understanding and accommodating to our timezone differences. We would have video calls on Zoom about once or twice a week to review design progress milestones or talk through upcoming parts of the project.

Designs lived on Figma, and they would invite us to leave feedback on iterations between milestones. Periodically, the team lead would ask how I thought the process was working and if any changes/improvements could be made. Even though there weren't any issues to correct, I appreciated the opportunity to make sure we were all on the same page.

What did you find most impressive about this company?

I really enjoyed their enthusiasm, which came through in our meetings and in their work. I also appreciated their ability to incorporate our feedback fairly seamlessly.

Are there any areas for improvement?

None that I can think of.

Introduce your business and what you do there.

I am the CEO of InsuredMine, an all-in-one CRM, sales, marketing automation, and analytics tool.

What challenge were you trying to address with Excited?

We needed help redesigning our CRM.

What was the scope of their involvement?

We have a CRM platform, and they updated the design and UX. They evaluated all of our product processes, user experience, and the flow of the design. Based on that, they recommended a newer and cleaner design that could be updated in our current product. They delivered the solution on Figma.

What is the team composition?

There were 4–5 people. One of the co-founders was involved in the project from day one.

How did you come to work with Excited?

They were referred to us by one of our clients who had used them in the past. When they showed us their work, it looked pretty good. They have a good understanding of design which is why we started to work with them.

How much have you invested in them?

We spent $35,000.

What is the status of this engagement?

We started in September 2020, and we wrapped up in March 2021.

What evidence can you share that demonstrates the impact of the engagement?

Although we haven’t rolled it out yet, we’ve been happy with their services.

How did Excited perform from a project management standpoint?

They were good at meeting deadlines most of the time.

What did you find most impressive about them?

They have a deep understanding when it comes to design thinking.

Are there any areas they could improve?

We could have done a more aggressive rollout. Our work took a little bit longer because they were trying to do too many things. I’m sure if they were our dedicated resource, we could have had a more disciplined and aggressive rollout.

Do you have any advice for potential customers?

It’s important to have a very clear scope document and understanding of what you want to get done.

Introduce your business and what you do there.

I’m the CEO of a community platform for people to explore space via online telescopes.

What challenge were you trying to address with Excited?

We design a complex experience where people engage with telescopes in a highly technical way. It’s also social and community-driven. 

We needed a design firm that could work off an existing template style guide and help us expand the platform. We needed help with the dashboard of a new multiplayer online game layer that was put into our platform’s product experience.

What was the scope of their involvement?

We went to them with ideas for new pages and experiences that needed to be developed. We had one massive project to redesign the first screen that new members would come to. We walked through the requirements with them and the experience we were trying to create. 

We described how we wanted the page to look, and they came back to us with sketches of layouts and storyboards of ways that it could look and work. We had a productive series of iterations weekly to evolve those storyboards and sketches into UI screens, which they polished all the way down to specific iconography. 

We worked together in Figma. Excited was also involved in a new administrative interface that we’ve been building for teachers that allows them to track and monitor student progress and perform assessments. 

What is the team composition?

I interfaced directly with two teammates, including a project manager, and they had other people working behind the scene. 

How did you come to work with Excited?

We had been working with someone in New York who was talented but expensive. We were looking for a way to reduce our costs without compromising on quality. We’d already worked successfully with another Ukrainian firm, so we had faith in that community. 

Excited found me on LinkedIn and told me what they could do. We worked with them on test projects and quickly gained confidence in their capabilities. 

What is the status of this engagement?

We began working with them in March, and the pages went live in October 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Excited was able to deliver the final designs in Figma, which was everything our engineers needed to turn those into functioning screens. Our website was of high caliber design before they got involved, and they were able to maintain that standard and perhaps even exceed it in some ways.

We shared the product with a sample of our most avid users, and they love it. They love everything we do, but they definitely thought this was amazing. I personally believe that it has a lot of integrity and craftsmanship. Excited knew what they were doing as designers, and they had a lot of skills with the tools they use.

How did Excited perform from a project management standpoint?

They were extremely organized and reliable. They never missed a call and were never late to deliver anything. I give them the highest marks in terms of building trust and coming through on what they say they’re going to do. 

I found them to be really good at listening to feedback and taking whatever comments and criticisms and coming back with productive enhancements and no hurt feelings. It was just all in the spirit of teamwork.

What did you find most impressive about them?

Excited combined artistry and creative personality with production reliability. It’s rare that creative people stick to deadlines, but this team did that repeatedly for us. That showed that they were well-organized and professional.

I didn’t have to deal with the struggle that they went through behind the scenes to do the work, which I’m sure any creative process requires. They kept that well hidden, and they just came through.

Are there any areas they could improve?

The team could start to incorporate more frontend engineering capabilities. I see that as an opportunity for them and something that could add value to their services.

Do you have any advice for potential customers?

Iterate with them. Don’t define everything to the nth degree and go off. It was a productive, collaborative, and iterative process, and they were very transparent in their work so that we could course correct all the way throughout. They were very good at that. Some artists only want to deliver their vision without any feedback. 

That's not the process we went through with them, and I would strongly encourage taking advantage of the fact that they're committed to the work, but they don't take protective ownership over what they're doing. There are lots of opportunities to give them quality feedback and reveal your own thinking.

Please describe your company and your position there.

I’m the founder of a startup building a platform to simplify the process of scoping new software.

For what projects/services did your company hire Excited?

We hired them to conceptualize and prepare high-fidelity designs of the new software. They were also required to create high-quality videos for promotional use.

What were your goals for this project?

We aimed to have several high-quality videos demonstrating the key unique features of the software. We wanted the videos to promote the software and assist developers in building the application to understand how it should work.

How did you select this vendor?

I went through the process of selecting prospective vendors that had the appropriate skills, experience, and portfolio projects that were relevant to our project. I chose several to start on the project as a trial, then remained with Excited, as they delivered the best results.

Describe the project in detail.

We provided them with a project brief and came back with initial questions. We had a call to discuss the project and clarify any issues. We agreed on a set of milestones for the project which progressed as we went along.

Some areas needed more time than originally planned, and the deliverables therefore needed to be adjusted. We held catchup sessions most days to ensure the progress continued and the changes were in line with our expectations.

What was the team composition?

All contact was through a key project manager.

Can you share any outcomes from the project that demonstrate progress or success?

They understood the problem and prepared an initial design that was exactly what I was looking for.

How effective was the workflow between your team and theirs?

Our project manager was very easy to work with, clarifying and incorporating feedback without any issue. Our communication was effective despite the time zone difference. Changes to the delivery schedule were no issue.

What did you find most impressive about this company?

Their excellent communication and constant delivery ensured a great outcome.

Are there any areas for improvement?

Perhaps in the future when preparing videos, it would be quicker to prepare static designs, then animate them to increase the turnaround time. Other than that, the project was run very smoothly.

Please describe your company and your position there.

We provide a business listing service focused on connecting service providers with potential customers.

For what projects/services did your company hire Excited?

We needed a team to review the UX/UI of our existing mobile application and provide recommendations for improvement.

What were your goals for this project?

We wanted a more user-friendly app, and we wanted to leverage their work to improve other areas of our business.

How did you select this vendor?

We looked at various freelance websites like Guru.com, Upwork and Fiverr. We shortlisted the Excited team after looking at their portfolio. We chose them after a conversation with Oleksandr (Co-Founder, Excited) where he asked insightful questions that showed their expertise. They also put together a very thorough proposal which was easy to understand and reasonable.

Describe the project in detail.

They put together an initial assessment within a week and reviewed it with me. They then spent another week creating recommendations to address the issues they’d found. I passed these recommendations to my development team for incorporation into the app.

What was the team composition?

I worked directly with Oleksandr and he was my primary point of contact. He engaged other members of his team as needed.

Can you share any outcomes from the project that demonstrate progress or success?

Their recommendations and insights made our app more user-friendly and easier to adopt.

How effective was the workflow between your team and theirs?

I usually spoke with Oleksandr early in the morning and reviewed the updates and progress the following day. He is very flexible and his estimates are reasonable and close to the actual number of hours spent. We worked through Upwork, so most management was handled through a combination of Upwork and mutual understanding of the proposal.

What did you find most impressive about this company?

They were timely, professional, and acted as a partner.

Are there any areas for improvement?

No, I can’t think of anything.

Introduce your business and what you do there.

I’m the founder of Timeero. We provide time-tracking software for businesses.

What challenge were you trying to address with Excited?

We needed to redesign our website from scratch.

What was the scope of their involvement?

First, Excited consulted with us about UI elements, asking questions to determine what was best. They came up with the full design and build of the website from start to finish. The website is built on Webflow. They also did some design improvements for our mobile app that was already built.

What is the team composition?

We worked with a UI designer, a website builder, and a product manager.

How did you come to work with Excited?

They were referred by my friend, and I had seen some of their work that I liked.

How much have you invested with them?

We spent $14,000.

What is the status of this engagement?

Our work spanned from March 2021 to May 2021.

What evidence can you share that demonstrates the impact of the engagement?

The new website hasn’t launched yet, but, so far, everything looks good. I had others look at it and give feedback on the design; The feedback was positive. The website is easy to use, the look and feel are smooth, and it’s extremely fast and responsive. We have run SEO tests, and we’re pleased with the results.

How did Excited perform from a project management standpoint?

They’re available and responsive despite the time difference. We had weekly meetings, with additional meetings as needed. We used Slack, as well as Zoom video calls. They were punctual for meetings, gave great updates, and completed work on time.

What did you find most impressive about them?

They deliver what they promise, which is rare compared to other providers I’ve experienced. They’re a great team that I would recommend to anyone. I plan to work with them again.

Are there any areas they could improve?

No, I don’t know of anything.

Do you have any advice for potential customers?

To save on discovery time, know what you want ahead of time.

Please describe your company and your position there.

I'm the CEO of a SaaS company.

For what projects/services did your company hire Excited?

We hired Excited Agency to redesign our forms product, our signup flow, and our website.

What were your goals for this project?

Completely redesign the forms for a better user experience, more sales appeal, and new features. Completely redesign signup flow for a better experience, to capture more information, and to decrease time to value Completely redesign website to better reflect our brand, increase visit to CTA ratio, and to add new pages.

How did you select this vendor?

We interviewed 3-5 different vendors who all had the experience we were looking for. We ultimately selected Excited because co-founder Oleksandr showed clear knowledge and experience in designing professionally for software companies, have great references, and passed a design test to redesign a simple settings page.

Describe the project in detail.

Once we went with Excited Agency, Oleksandr scheduled various meetings to kick off and move forward the project. We walked them through our current platform, the problems, and our goals with the redesign. We sent them marketing material we had, our website, and more supplemental information. Oleksandr conducted a few user interviews with my team and I and then he made a road map for the project. His design team, Yuliia, Anastasia, Mark, and others all did a magnificent job keeping us updated daily on progress through our own slack channels. They asked questions promptly to keep everything moving forward. In the beginning, they quickly released lo-fi mockups to get feedback on structure and design. Towards the end of this project, they conducted user interviews on a website to test the new prototypes, collected great feedback, and added in into the design. They also documented the entire process of Notion for all projects so I could easily share this with development to start developing the new projects.

What was the team composition?

Oleksandr acted as a PM for this project. We also had Yuliia, Anastasia on design and Mark on website development. There were a few others involved but that was the core group. All did a magnificent job.

Can you share any outcomes from the project that demonstrate progress or success?

Excited did a tremendous job. Here are the core positives we had while working with them: 1. Communication: Oleksandr communicated multiple times a day. Although we were in different time zones, I never felt it hurt our communication. That goes the same for all of the designers. They also communicated cross department with our developers, business analysts, and more to help us communicate the designs better to the team. 2. Speed of Work: All designers worked diligently on our projects. we had tight deadlines for some of the work and they always hit their deadlines. 3. Quality of Work: We are 10 out of 10 happy with the designs. We have 100s of SMB clients. We ended up bringing a few in to checkout the designs and they are more than excited for the new forms coming out. We've gotten multiple compliments on the new website and we've seen an increase in leads coming in after it was released. 4. Dedication to Project: Excited Agency gave the impression they were fully dedicated to our project. At no time did I feel like we were one of many projected being worked. It almost felt like they were in-house designers. 5. Transition to Development: Once completed, they had everything documented and ready to go for development. They slacked and called developers and BAs to get all design works moving forward. As a CEO/manager, that helps me a lot!

How effective was the workflow between your team and theirs?

Super effective. Not only did they schedule and communicate daily in our slack, they met with development and our business analyst to communicate the projects and move everything forward.

What did you find most impressive about this company?

Their dedication to our projects. Most agencys have many projects running and you can feel the effects of that. I felt like we had an in-house design team the whole time and couldn't have been happier with that.

Are there any areas for improvement?

None. They did not slip once during the entire project. Everyone on the team was pleasant, effective, experienced, and professional. Couldnt have asked for a better experience.