Slide UX

What evidence can you share that demonstrates the impact of the engagement? 

The site launched very recently, but we’re already looking at a variety of metrics. We’ve had to tailor our measurements because some pages are more geared towards having users complete an action, while other pages are purely for content. We’re predicting decreased bounce rates and more conversions.

From a qualitative standpoint, the feedback we’ve gotten has been immensely positive, both from internal teammates and external visitors. We’ve done testing with a few of our customers, and they’ve all expressed that the messaging is much more precise.

Overall, the website is more usable. The navigational elements and site architecture are much more in line with what users expect of a larger company. The site presents us as an industry leader, rather than just a startup player, in our space.

How did Slide UX perform from a project management standpoint?

They met every deadline. We set scheduling expectations early on, and they were very communicative and transparent. If there was ever a delay, it was usually because of our internal struggle to gather proper feedback from various teams. From an overall project flow and time management perspective, they did an excellent job.

What did you find most impressive about them?

They’re a smaller team, and this allows them to be agile and connect on a personal level. Other agencies will assign you an account executive and won’t give you access to the people doing the work. With Slide UX, we got to know their entire team. We valued that level of collaboration.

They were also willing to hop on a quick call or have a conversation over Slack, no matter the question or request. They were always very quick to respond.

Are there any areas they could improve?

We did experience some issues with invoicing. They had a new administrative person who wasn’t as familiar with the process and ended up invoicing us for the whole project all at once. That was more of an isolated incident, not an overall process issue or anything like that. It was fine in the end, we just had to address it with them.

Do you have any advice for potential customers?

Make sure your team is ready to provide inputs and rally around a set timeline. Slide will always deliver as long as you give them the feedback that they need. Their success is dependent on your willingness to provide time and resources.

If you’re on top of everything and willing to commit to the project, they’re going to deliver a fantastic result. If you’re slow to respond or can’t gather consensus feedback, it’s going to be a little bit more challenging for them.

What evidence can you share that demonstrates the impact of the engagement? 

Slide UX met with us in person for a workshop to help us think about how we can message the information across our digital properties. Our internal team was extremely happy with their research. Everyone came back from the workshop with glowing reviews. We're still in the strategic phase, and the research is helping us inform the new messaging. 

How did Slide UX perform from a project management standpoint? 

Their team was excellent. Project management was one of their greatest qualities. Slide UX was incredibly organized, always on time, and extremely responsive. We used Asana as a project management tracking tool. We also created a Slack channel and used email for administrative tasks. 

What did you find most impressive about them? 

Their organization and follow-through were incredible. Slide UX was so thorough and detailed in their research. They were a pleasure to work with. 

Are there any areas they could improve? 

No, nothing I can think of off the top of my head. 

Do you have any advice for potential customers? 

Stay engaged. Keep in the loop with them. Take in their learnings. You don't have to be super prescriptive, but don’t be afraid to ask for exactly what you need. They'll make sure to produce the outputs in a way that is valuable to your organization.

What evidence can you share that demonstrates the impact of the engagement? 

We’re about one week away from deploying the design, and we’ve been doing tests.

Obviously, there’s a lot of challenges that they helped us think through, such as a flexible plan of having an easy way of billing a customer by scaling up or down. In terms of design, Slide UX did a great job in helping think through issues like that, but from with implementation, there was more work to tie that design into a billing system. They did a great job, and from a testing standpoint, things have gone well so far.  

How did Slide UX perform from a project management standpoint?

They were great from a collaboration standpoint. We were able to reach out to them with questions or feedback, and they’re very responsive. The ball was in our court more than it was in theirs. We have other priorities we’re working on, so from my point of view, they were very quick to respond to various tasks in question.

What did you find most impressive about them?

I’ve worked with a lot of designers over the years. Slide UX’s design and expertise was great, of course, but where they really came through for us was in understanding the problem and what we’re trying to solve. We appreciated how they interviewed, researched, and understood our needs before starting the design process. That’s where they really shine.

Are there any areas they could improve?

No, there’s nothing that comes to mind. We would definitely work with them again.

Do you have any advice for potential customers?

We put a lot of thought into this process and spent well over a year talking about it. We put together a document outlining all of our challenges; we found that the more information you can provide to Slide UX, the better armed you’re going to be when you go into the project.

Based on the amount of research, conversations with customers, and internal discussion we had, we allowed SlideUX to understand the problem. The fact that we didn’t go over budget is a testament to SlideUX, but also the pre-work we had done to establish the problem we were trying to solve.

What evidence can you share that demonstrates the impact of the engagement?

Slide UX significantly reduced how long it takes to teach a user how to use the app and to go through essential processes. Some processes that previously took 50–60 clicks now take 10–15 clicks.

How did Slide UX perform from a project management standpoint?

The team was excellent at reporting on budget and time spent every week. Their constant status updates allowed for transparency from start to finish. We used Basecamp for communication, Zeplin to convey technical details to our development team, and InVision to mark up and storyboard user interfaces.

What did you find most impressive about them?

Our clients were often directly involved in our projects with Slide UX; they attended meetings and were looped in on decision-making processes. Slide UX handled the third-party client relationship from their side extremely smoothly. They excelled at managing client expectations about what’s possible within a given timeframe and budget. They also regularly met those time and budget constraints very closely.

Are there any areas they could improve?

Some clients in the past have balked at the cost of an in-person onboarding meeting. Slide UX could offer the option to kick off a project remotely. However, as someone who does freelance work myself, I understand the value of having that initial part be face-to-face. We’re otherwise thrilled with their work.

Any advice for potential customers?

Make sure you know exactly what you’re looking so that Slide UX can manage your expectations and deliver an outcome that satisfies you. Having a well-defined scope and end product reliably leads to successful engagements with Slide UX.