Slide UX

BACKGROUND

Please describe your company and position.

I am the Director of Software Solutions of Education Analytics

Describe what your company does in a single sentence.

Education data technology, research, and analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• User research for a new potential audience
• Wireframing new functionality to meet the new audience's needs
• Competitor research

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Slide UX conducted user research to determine needs of a parent and student audience relative to our existing products, which currently serve educators and administrators. The research included recruitment, interviews, synthesis of findings, and competitor research.

Then, the Slide UX team worked with us to best utilize their remaining time. They did this by wireframing a version of our platform that would best serve this user group, and providing a gap analysis between that wireframe and our existing product. They also helped design a user flow for a new print feature for our original audience that could help them serve the parent/student audience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The deliverables we received are immediately helpful for two reasons: one is to produce evidence of the user research conducted and use the findings to help our funding partners more responsibly develop our joint roadmap. The other is to lay the foundation for design of features that will come later this year. Both purposes were very well served by this engagement. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Slide UX's project management was stellar. Weekly updates were succinct and clear. Progress was evident at all stages, and I felt like I could depend on their organization to lead the work. It's rare to feel "hands-off" yet still get productive output like this. 

What was your primary form of communication with Slide UX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated Slide UX's organization and project management. I also found them very helpful with their willingness to pivot scope and deliverables to meet our needs, rather than just following the original plan into a dead end. Lastly, they are a very kind and intelligent group of folks. 

Are there any areas for improvement or something Slide UX could have done differently?

It is difficult to think of areas for growth. If our design component of the project had been deeper, I would've wanted more engagement on fitting into our product's existing design system -- but that was not to be expected with the shallow level of wireframing they were scoped to do. 

BACKGROUND

Please describe your company and position.

I am the Head of Technology of MoreHands

Describe what your company does in a single sentence.

MoreHands Maids is a tech-forward home service provider based in Austin, Texas. We provide home cleaning, laundry, and other in-home services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Improve our online quote flow
• Designed options to allow MoreHands to collect and remarket to prospects who abandoned the process after obtaining a quote.
• Helped resolve issues causing inaccuracies in the customer information submitted.

SOLUTION

How did you find Slide UX?

Working on and off since 2016

Why did you select Slide UX over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Slide UX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Collaboration History: Slide UX has been collaborating with MoreHands intermittently since 2016.
Recent Support: Recently, we assisted in identifying why shoppers may abandon their online quote process.
Design Solutions: Developed strategies enabling MoreHands to collect contact information for remarketing to prospects who abandoned the quote process.
Issue Resolution: Addressed and resolved problems that were leading to inaccuracies in submitted customer information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Figma files with the new website quoting tool designs. Which are being implemented.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Erin at SlideUX, who leads the UX redesign for our quoting tool, excels in punctuality, offers proactive and clever design mock-ups, and engages with a friendly and empathetic approach, deeply understanding our business needs and delivering smart solutions. Slide UX excels as a highly competent and reliable partner in the UX design field. Their standout qualities include remarkable availability, ensuring they are always on hand to address needs or make adjustments.

The team's predisposition towards proactive engagement is notable, as they frequently present innovative ideas and mock-ups without prompt, demonstrating a forward-thinking approach. Their insights are not only timely but also deeply relevant to the business's specific needs, showing a clear understanding of their clients' industries and challenges. Additionally, Slide UX is consistently swift in their delivery, ensuring that project timelines are met without sacrificing the quality or thoroughness of their work.

What was your primary form of communication with Slide UX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company is its exceptional availability and predisposition, complemented by proactive engagement. They consistently provide insightful contributions and ensure fast delivery, making them a standout partner in our projects.

Are there any areas for improvement or something Slide UX could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the Sr. Digital Strategist of an advertising & marketing company 

Describe what your company does in a single sentence.

We are a full-service advertising and marketing agency that provides advocacy marketing and advertising services primarily for not-for-profit and government agencies in Texas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Gage the effectiveness and intuitiveness of the navigation and key pages of the prototype.
• Gain insights from key users' (both new and experienced users).
• Discover what methods the target audience uses to interact with the CapMetro prototype.
• Evaluate and prioritize enhancement opportunities.
• Develop wireframes to improve the CapMetro website's usability.

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

Referred to me

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website Refresh

The client sought to refresh their website, to improve the site’s navigation and
structure, look and feel, and the flow of high priority pages and utilities. As part of this effort, the client sought to create UX strategy recommendations and wireframes intended to bolster the achievement of marketing objectives while amplifying overall user satisfaction and engagement levels.

• Deliverables Include:

- Sitemap
- Up to 20 wireframes 

• UX Testing

As part of the website redesign effort, Sherry Matthews Group and Slide UX worked with the client to create two new prototypes (one desktop, one mobile). The wireframes that made up the prototypes were based on recommendations from prior research efforts, stakeholder interviews, web analytics and UX best practices. The client sought to test the usability of the prototype prior to entering the design and development phase of the website.

• Deliverables Include:

- Study Plan
- User Testing Recruitment for ten participants
- Moderation of ten 1-on-1 usability sessions (2 rounds)
- Final report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Phase 1 of the project involved creation of wireframe prototypes that were then tested with real potential users in phase 2. The ability to see users navigate the prototypes on mobile and desktop confirmed specific UX updates to the client's site.

Outcomes of user testing included:

• Increased exposure to all services.
• Positioned important content, like alerts, in context.
• Developed Guides to summarize common user needs and questions.
• Simplified navigation to direct users to appropriate site sections.
• Redesigned the site footer to facilitate users' ability to find key info.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During phase 1 of the project, despite being on time, the deliverables often needed to be reworked after initial delivery, sometimes several times. Slide UX was open to feedback and listened to our project needs when making revisions. The client was a public transportation provider, so the needs of the website were unique due to the complicated nature of public transit and the specific requirements of accessibility.

Phase 2 (user testing) ran smoothly. Slide was able to recruit and test all users within a short window of time. 

What was your primary form of communication with Slide UX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Slide UX project management was always on top of things and willing to adapt to the project's needs. Slide UX also utilized a unique set of tools to communicate and deliver project items. This helped ease communication between the teams. 

Are there any areas for improvement or something Slide UX could have done differently?

Moderating the UX testing sessions in phase 2 could have been stronger. Often participants were primed for answers or were not left very long to figure things out on their own. While observing, it felt as if users were still being guided through the site and weren't exploring enough. 

BACKGROUND

Please describe your company and position.

I am the Senior Director and Web Engineering of SolarWinds

Describe what your company does in a single sentence.

SolarWinds offers software solutions that encompass full-stack hybrid and multi-cloud observability, IT service management, and database performance management. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Site Redesign + User Journey Pathing overhaul to support more qualified and quality leads for Sales
• Assistance in gaining alignment within the company on site strategy

SOLUTION

How did you find Slide UX?

Have used Slide UX in the past; owner was a former SWI employee a long time ago

Why did you select Slide UX over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SolarWinds is in the initial stages of migrating to a headless CMS, transitioning from Sitecore to Contentstack. In the short term, we need strategic guidance. Our goal is to realign the user journey of the SolarWinds site with the evolved solutions- and capability-forward portfolio directing to the new all-in-one platform. In the end, you want the site to have a modern, innovative, and consistent visual treatment that stands above and apart from the competition. 

Considering SEO and accessibility are essential as well. The ideal UX partner will provide expert strategic guidance and bring an innovative vision. In addition to page types with clearly specified definitions, we’ll also clearly establish the purpose and intent at the component level. 

We’ll need to work closely with our dev team to understand the intricacies of the CMS implementation, particularly any design constraints. We would also like our internal UX team to have the opportunity to shadow an experienced, senior-level UX team. Services provided include a variety of User Experience and User Interface Design consultation services, including but not limited to:

• Discovery Workshops
• UX Audits
• Competitive Analyses
• User Interviews
• Product Maps or User Flows 1 
• Design Concepts
• UI Designs
• Rapid Prototyping
• Usability Testing
• Style Guides or Design Systems
• Collaborating closely with engineers to answer questions and address gaps prior to and during development
• Reviewing coded experience pre- and post-deployment to ensure designs were built to spec

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly meetings
• Miro boards
• Prototypes
• Weekly status reports emailed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for this extensive work has been exceptional:

• Every deadline has been met without fail, and even when priorities shifted, the team adapted seamlessly.
• They have been highly attentive to our needs.
• In instances of minor misunderstandings, they were proactive in asking clarifying questions to ensure we were fully aligned and on track.
• I’ve been thoroughly impressed with how smoothly our weekly meetings go, especially considering the complexity of this project. 
• Our stakeholders have been highly emotional and often negative, but the SlideUX team has remained calm, understanding, and reassuring throughout. 
• Their ability to truly grasp our requirements, even in challenging situations, has helped rebuild trust with our stakeholders. 
• Additionally, their quick turnaround on visual representations after receiving our requirements has allowed us to maintain momentum and keep the project moving forward.

What was your primary form of communication with Slide UX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Before partnering with SlideUX, we had already worked with two other companies on this same project over a span of two years, but we saw no progress. Our stakeholders were misaligned on strategy, and previous companies were unable to help us resolve these differences, which stalled any efforts to redesign our website or user journey. 

When SlideUX joined, they quickly applied their interview techniques to not only drive alignment on strategy but also provided valuable written documentation based on their findings. No other company had been able to help us unite our stakeholders. What felt like an impossible task was handled seamlessly by SlideUX, and we’ve made significant progress as a result.

Are there any areas for improvement or something Slide UX could have done differently?

I wish I had some thoughtful and constructive feedback to offer for improvement, but honestly, I wouldn’t change a thing! Slide UX has accomplished what no other company could and working with them has been an absolute joy!

BACKGROUND

Please describe your company and position.

I am the CEO of SeeSaw Labs

Describe what your company does in a single sentence.

We provide creative technology and software design & build solutions to clients in the Healthcare and Insurance world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• User Experience and User Interface design Audit of existing digital product

SOLUTION

How did you find Slide UX?

• Referral
• Other

Why did you select Slide UX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objective was to review and audit and existing software product from a user experience and user interface design perspective. Taking the product through every user journey and using the product in a variety of settings.

Key deliverables included:

• a detailed report of key findings
• feedback on each product feature within the context of each different user persona
• their respective, expected journey of using the software product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several UX and UI improvements were identified, with great suggested solution(s) that directly led to increased usage and positive experience with the sofware product. In addition, many of the existing features and UI/UX of that app were confirmed as being positive and good solutions which allowed us to feel confident in the existing implementation and not continue to spend additional time and money iterating through alternative solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Slide team was very thorough, proactive, creative, effective and efficient. They laid out a detailed plan and worked the plan through perfectly.

What was your primary form of communication with Slide UX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their creative problem-solving and collaborative approach to achieving our desired outcomes. They really care about their work, and are a pleasure to work with.

Are there any areas for improvement or something Slide UX could have done differently?

No, not in our case. The plan was well-scoped and detailed and agreed upon from the start, and exectued accordingly until the end. Expectations were not only met, but exceeded.

BACKGROUND

Please describe your company and position.

I am the COO of an education company 

Describe what your company does in a single sentence.

We're an education-centric company offering online courses, coaching, and AI-powered software to streamline the publishing process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Initial Wireframing
• Quick Start for our design project

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

• Referred to me
• Company values aligned

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our team is looking to launch a beta version of their new AI-driven platform. They are looking for a UX partner to make the experience simple & easy to use, mirror what they teach in their programs, and provide high-quality outputs that are useful for their students. 

Slide UX will take the time to understand the core business through stakeholder workshopping, a demo + review of the existing concept product created internally, and an assessment of any research and insights they have gathered to date. We will then collaborate with the team to prioritize critical features required for your initial launch. Slide UX will then map out the future state of the product, including screens, flows and navigation. 

From there, we will recommend key screens to wireframe that will result in the optimal amount of reusable components that can be used towards other screens in the experience. Slide UX would work very closely and collaboratively with us, including regular check-ins and delivery of daily status updates. Document Link 1DocuSign Envelope ID: 2F827B26-D72C-4C06-A03F-863F30027049

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

# of finalized UX Workflows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were great at communicating with our team. We had a quick communication cadence and they were always available via Slack and would send loom updates often. Honestly, they were a great and responsive team to work with; it was very refreshing. They hit all their deadlines!

What was your primary form of communication with Slide UX?

Virtual Meeting

What did you find most impressive or unique about this company?

They really care about understanding your product and working with your team. They were always open to feedback and came back with alternates that we could review. It wasn't "you hit your 3 revision limits", its "we will work together until we are happy".

Are there any areas for improvement or something Slide UX could have done differently?

They did a great job, but if I had to nitpik, just asking more questions to understand our audience and publishing process better.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Marketing of iteach

Describe what your company does in a single sentence.

We help people become certified teachers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Help tell our story online
• Streamline our site for better UX
• Decrease the need for support to answer key questions

SOLUTION

How did you find Slide UX?

I've worked with them in the past

Why did you select Slide UX over others?

Previous professional relationship with them

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SlideUX spent a few weeks interviewing key stakeholders at iteach to learn as much as they could about the business.Then they facilitated customer and prospect interviews. From there they began working on wireframes for key pages of our site as well as sites architecture and new pages. 

Then they went through several rounds of feedback from our team to hone in the key needs of the pages and design elements. In all we got 5 key pages of our site completely overhauled and their UX ideas helped us redesign the site and launch a brand new site just a few weeks ago.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our site just launched a few weeks ago, but so far the on page experience metrics are very promising. More time on site, more pages per visit, and more events. So far our performance has been strong as well, but we're still evaluating that in detail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SlideUX was very responsive, replied to all our inquiries and feedback very quickly and communicated clearly from start to finish.

What was your primary form of communication with Slide UX?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seemed genuinely excited about this project, and we weren't just another client to them. They seemed personally vested in the outcome as if they were our employees. They check up regularly to see how things have gone since our launch as well.

Are there any areas for improvement or something Slide UX could have done differently?

None that I can think of currently.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Werq

Describe what your company does in a single sentence.

Management consulting and executive coaching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• User profiling for potential new product launch
• Strategic roadmap for potential new product launch

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Werq UX Diagnostic for Werq NewCo Statement of Work | Issue Date: Feb 28, 2023 Project Overview Werq is progressing on an idea for a new company that will look to introduce a set of products that will help them expand their reach beyond the executive coaching space. The founders are looking to raise capital to help bring these to market, and have a meeting with a potential investor on March 27th. 

In preparation for that pitch, the Werq team is interested in engaging outside user experience consultants to provide feedback on the overall strategy, messaging, materials, open questions, etc. 2 partners from Slide UX will attend and/or moderate a 2-hour remote diagnostic workshop, and provide their initial thoughts and recommendation during and after the conclusion of the workshop. 

This can help the Werq team understand the value that Slide UX can provide as a potential long-term UX partner, as well as refine their approach prior to meeting with potential funders & advisors. Deliverables & Activities The project will include the following deliverables: 

• 2-hr remote workshop with 2 partner-level UX consultants to introduce the situation and get consultation on your vision, personas, use cases, messaging, burning questions, and more. 
• Delivery of document that includes meeting notes & recap of preliminary recommendations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Clear articulation of user-profiles and identification of key motivators to guide product design 
• Clear roadmap established for how to pursue user/market research, user-focused product design, and ultimately product launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. Communication was thorough, timely, and consistent. Slide UX was proactive and available.Their counsel and involvement exceeded our (high) expectations.

What was your primary form of communication with Slide UX?

Virtual Meeting

What did you find most impressive or unique about this company?

Exceptional delivery. They got us much more than what we asked for. Their guidance and expertise are top-notch. Their people are professional, warm, and extremely effective. We highly recommend this company.

Are there any areas for improvement or something Slide UX could have done differently?

None - they were exceptional

BACKGROUND

Introduce your business and what you do there.

I’m the CIO and VP of digital sales of Centro, Incorporated. We’re a wholesale distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were launching a new e-commerce platform with a new technology stack and UI design.

SOLUTION

What was the scope of their involvement?

Slide UX has designed a new e-commerce website with static and dynamic e-commerce functionality. They’ve used Figma.

We’re currently in the home stretch. We have a few weeks of work to do based on our user feedback, but we’re 98% done. Afterward, Slide UX will provide maintenance.

What is the team composition?

We have a lead project manager, a lead design architect, and supporting UI designers.

How did you come to work with Slide UX?

We started by researching award-winning and recognized UI/UX companies; we found Slide UX through a combination of rating websites and Google searches. We interviewed service providers until we found an organization that understood our vision and had relevant experience in our market and the talent to deliver.

How much have you invested with them?

We’ve spent $150,000.

What is the status of this engagement?

We started working with them in March 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still not quite ready with metrics. We’re now getting into the user journey metrics and about to start doing a soft rollout to monitor the user journey. However, our executive leadership team, including our CEO and VP of marketing, is extremely satisfied with Slide UX’s deliverables.

How did Slide UX perform from a project management standpoint?

Project management is excellent. We’re exactly on schedule; Slide UX hasn’t missed a deadline in 13 months. Moreover, we haven’t gone over budget, so the project is run like a well-tuned machine. They have a great communication system from the owner down to junior developers. The team also keeps us in the loop about the project status, company strategy, and billing cycle.

We use Slack and Microsoft Teams for communication, and Slide UX uses Asana and Miro for project management.

What did you find most impressive about them?

Their ability to listen, research, do competitive analysis, and deliver high-quality work is outstanding. Slide UX is very professional, and they deliver professional results.

Are there any areas they could improve?

No, there’s nothing to improve. They run a buttoned-up shop; they don’t let loose ends drag.

Do you have any advice for potential customers?

Follow Slide UX’s process. Don’t think you know how to do it; let the experts drive the project, and don’t get in their way.