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Honest. Objective. Collaborative.

5.0
29 reviews

We started Slide UX to support the product teams and marketers who want to be sure their sites & mobile applications are useful, usable, good-looking, and optimized.

Our focus is on user interface design - iterative wireframing, rapid prototyping, and visual design - but we often begin a lot earlier, with generative user research, persona development, requirements definition, experience mapping, and information architecture. And we hang around to clean up the job with tasks like pattern library development, usability testing, conversion optimization, and marketing.

Perhaps most importantly, our clients love us. Nothing makes us happier than making life easier for the busy product managers and marketing teams we support.

Get in touch! We'd love to talk: [email protected]

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$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2012
Show all +
Austin, TX
headquarters
other locations
  • Boston, MA
    United States
  • San Diego, CA
    United States
  • Bend, OR
    United States

Portfolio

Key clients: 

AT&T, Sysco, UPS, Harvard, Indeed.com, The American Board of Radiology (ABR), Atlassian, Wayne Fueling Systems, SolarWinds, A Place For Mom, ICF Consulting, KindHealth, Planview, Nymity, Rooster Teeth, Actian, Spanning, VMware, Fathom, Tango Health, GB Sciences, Swivel.Work, Talent Guard, Ziften, CreditCards.com, Idera, Perillo Tours, Caregivers.com, RetailMeNot, Kapsch, HumanN, Forcepoint, TicketCity, Dimensional, JBL, SpareFoot, Motion Industries, HID Global, St. Ed's University.

Transforming Cannabinoid Science with GB Sciences

THE CHALLENGE

GB Sciences’ rigor and innovation are unparalleled in the emerging industry of cannabinoid science. The bioceutical first broke convention as one of the first cannabis companies to go public.

As laws began to change around the United States, the company had to serve many masters - showcasing the promise of GB Science's leadership team to potential investors, keeping the science

…
community informed of latest innovations, delivering news about the sparkling new facility in development, and routing consumers to the retail brands it was affiliated with. 

WHAT WE DID

To tell their story, we delivered a full site redesign that shaped their sprawling legacy content into a crisp narrative. Through the process of site mapping, wireframing, visual design, and CMS development, we gave them a platform for keeping all audiences excited and informed as the company grows.

RESULTS

The public is now taking note. In 2018, the firm was named one of ten select cannabis companies in North America in a study by a leading investment banking firm in Canada. In March 2018, they announced plans to acquire NevadaPURE for $28M, which will add another 72,000 square feet of cultivation.

Read more...

Bringing Order to the Board for The American Board of Radiology

THE CHALLENGE

Board certification serves as the best measure of physician excellence. The content, data, and interactions that support decades of different radiological certifications and specialties are mind-boggling.

The ABR challenged us to create an experience in which candidates, diplomates, and other segments understood what they needed to do to stay certified.

WHAT WE

…
DID

Our partnership with the ABR has spanned years and departments. We first helped rearchitect their public site, and have since redesigned their logo and logged-in experience (MyABR). Most recently, we designed the new Online Longitudinal Assessments that radiologists will use to stay certified. We've conducted multiple rounds of user research including generative research and usability testing to ensure that our work meets diplomate's needs.

The audience is sophisticated and detail-oriented, but some of our big 'aha's from usability testing was simple. For example, we learned that radiologists prefer to review scans in dim lighting, so a light UI in the certification interface was jarring.

RESULTS

We've received positive feedback both from internal and external users about the new look & improved functionality.

The project's value is best quantified by the opportunity cost – time not spent supporting confused diplomates. The ABR intends to continue partnering with Slide UX for future UX & UI needs. 

Read more...

Mobilizing Around Online Conversion with Capriza

THE CHALLENGE

Capriza hired Slide UX to strengthen their online presence and better communicate their product offering on desktop and mobile experiences.

WHAT WE DID

We conducted a competitive analysis, facilitated a working session with their team to uncover their true pitch, and architected new wireframe concepts to tell their story in a more compelling way.

Our design

…
team introduced a fresh, modern look and feel for the brand. Contextual photography now takes a back seat, and allows the site’s message and calls-to-action to guide the user.

RESULTS

When the CMO moved on to another opportunity, he brought us along. We've continued to work with him and his new team.

Read more...

Turning Meters to Metrics with Fathom

THE CHALLENGE

Fathom applies modern data and business intelligence practices to power prosperous, customer-focused water utilities. To do that, they help customers normalize and derive insight from data from many different sources, ranging from real-time data transmission to manual reads of century-old meters.

WHAT WE DID

Slide UX advanced Fathom's mission with heuristic

…
reviews of their current software, wireframes, and visual designs for their next-gen release, and product mapping for their long term vision. We paired with an internal designer to ensure that the end consumer had a seamless experience when using the consumer mobile app.

The showpiece of our work was a high-fidelity rapid prototype using live, embedded data visualizations from Periscope, layered with rich interactions around a specific large municipality's use case.

RESULTS

Since our first engagement, CEO Jason Bethke has been a huge proponent of Slide UX, introducing us to new teammates as the company grows. In post-project feedback, VP of Product Mangagement Chris Zagorski  wrote, "I found the Slide UX team to be positive, responsive, creative and interactive."

Read more...

Designing for Integrated Data with Actian

THE CHALLENGE

Actian returned to Slide UX based on work we'd done for them pre-acquisition, when they were known as Pervasive Software. This time, the team sought to refresh three disparate, dated, and highly technical data integration and management systems.

WHAT WE DID

There was a lot to do, but the client team brought the subject matter expertise we needed to move quickly. Dev sprints

…
defined at Actian helped us determine our design priorities.

Through iterative wireframing, we were able to streamline and reduce complexity. After presenting 3 design concepts to establish the visual patterns, the visual designs brought a cohesive look and feel to the products.

To help define and streamline the brand for future projects, we provided a pattern library, detailing their fresh new design system.

Throughout the project, we paired closely with the on-site product manager for a constant flow of information around changing dev priorities and incoming user feedback. Next, Actian hired us to consolidate these existing products to provide one full-service platform.

RESULTS

After working with us, Actian saw the value of the discipline, and decided that they needed to hire their first full-time UX designer.

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Polishing Up a Dusty Brand for a Maid Service Franchise

THE CHALLENGE

MoreHands Maid Service originated in Slide UX's home territory of Austin, TX. Known for its eye-catching cars clad with big white gloves on top and catchy radio jingles, the friendly family-owned business was quickly advancing into new regions of Texas. Without a defined identify, they found their brand splintering by region and channel. When a family is running a business together across

…
thousands of miles, differences in Pantone color should be the least of their worries.  

WHAT WE DID

Through design iteration and rapid user surveys, we blended the best of their history with their vision for the future to create one visual ID for all markets and applications. Then, we applied that to a search- and conversion-optimized website which we designed and built to tell the MoreHands story better in all locales. The marketing site led into the checkout flow we designed in close partnership with founder Greg Norrell.

The designs even scaled to support the hyperlocalized needs of specific franchise advertising efforts.

RESULTS

Marcia Rasmussen, one of the partners behind the brand, describes Slide UX as, "A talented team focused on stellar results." Thanks, Marcia!

Read more...

A Ticket to Internal Innovation with TicketCity

THE CHALLENGE

TicketCity has sophisticated internal technology that helps them keep ticket prices aligned with the ever-changing market. But the interface serving these features didn’t inspire their staff or investors. They called on Slide UX to “get rid of all the grey”, but we did a lot more!

WHAT WE DID

After interviewing TicketCity employees who were heavy

…
users of the system, Slide UX determined the data that employees really used – and why. We applied a 'slick' UI – their words – and added an usable mobile view so that buyers could monitor the data on the go. Frequent reviews with internal stakeholders clarified the use cases and contributed new ideas.

RESULTS

Our redesign contributed both modern style and increased utility. Client lead, Chief Purchasing Officer Caroline Gibbs, said to Clutch.co, "They did an amazing job. The communication was spot-on. Every step of the way, I knew exactly what was happening." 

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Mobile-Responsive Digs for the RoosterTeeth Community

THE CHALLENGE

The local Austin gaming and entertainment community, RoosterTeeth, was in desperate need of a refresh. What had started as a garage pastime for its creators has snowballed into a burgeoning international community of young users who spent thousands of hours watching video and chatting with one another online.

WHAT WE DID

After interviewing actual members of the RoosterTeeth

…
community to understand usage patterns and pain points, our team crafted mobile-responsive wireframes and visual designs for the new site. We provided the HTML and CSS for a newly mobile-responsive site overhaul that left the team and community delighted.

RESULTS

The Twitter response to the redesign spoke for itself. Fans were thrilled that they could now enjoy the site from their mobile devices. And Sliders were pretty thrilled when they realized how famous the stakeholders for this project truly were amongst RoosterTeeth's huge, devoted fanbase.

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Projecting a Handsome Payoff with R2C Group

THE CHALLENGE

Ad Agency R2C Group built its reputation by using hard data to offer accountability and prove ROI on media spend. When they wanted to automate the reporting that showcases that data directly impacted clients, their president Jane Crisan suggested Slide UX, based on past experience working with founder Erin Young. The team from R2C asked us to design an analytics tool that balances power with

…
ease-of-use.

WHAT WE DID

We developed requirements through stakeholder interviews and user stories. Then we created wireframes, data visualizations, visual designs, and a style guide to create a complete campaign monitoring experience for devices big and small. Finally, we delivered custom FusionCharts code to ensure pixel rendering.

RESULTS

With the product Slide UX designed, account managers at R2C were able to build complex, stylized dashboards for each client. Each dashboard blended the client's specific goals with the sophistication and intricacy of the agency's media buying strategies.

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Fresh Investments with SnapExit

To introduce this equity funding platform to the world, we conducted an online survey, developed personas, and explored three brand tile experiments to deliver an original visual identity and message strategy.

Menu Design and Beyond with Sysco

THE CHALLENGE

Sysco Foods brought us an opportunity; their old Menu Design software offered vital features, but its usability lagged behind modern cloud software.

WHAT WE DID

Based on insights from SMEs and end users, Slide UX designed MySysco Marketing, the new product that helps menu consultants and customers design & optimize restaurant menus and marketing.

Research has

…
been key; we needed to understand the concerns of a restaurant operator. We used generative research to establish user stories and priorities. Once we drafted designs, we collaborated with Sysco experts and customers to determine whether our solution solved their needs. We worked closely with Sysco's systems and data teams to ensure that we made the best use of their massive dataset.

When development is complete for a feature, our team provides careful review. Conversations with users continue to stoke the backlog with opportunity.

RESULTS

Things are just really getting rolling for the product, which has began to catch on across parts of the Sysco business. As new groups of stakeholders see what we're working on, the opportunities and list of potential use cases grows.

Read more...

Enabling Better Benefit Selections with Tango Health

THE CHALLENGE

Making decisions around health care can be stressful – especially when users don’t understand their options. Tango Health's Decision Assist product is intended to make complicated benefit options easier for employees to understand, saving employers money in the process. New feature suggestions and feedback from end users offer continuous opportunity to enhance.

WHAT WE

…
DID

Working with the Tango Health team, we collaborated to improve the Tango Decision Assist™ tool for mobile and desktop.

Rounds of iterative redesign based on market feedback have included paring back extraneous information, while adding visual interest and consistency.

In the process, Slide UX generates multiple options for how feedback can be addressed and new features can be presented, sometimes creating interactive prototypes of the latest & greatest experience for sales or development purposes. 

RESULTS

Each year, Decision Assist gets better & better. We collaborate cyclically as the team collects new feedback and adds new features.

In post-project feedback, CTO Curt Beckmeier said, "I found the Slide UX team to be positive, responsive, creative and interactive."

Read more...

Reviews

5.0
29 reviews
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UI/UX for Mapping Solutions Company

"We appreciated how they interviewed, researched, and understood our needs before starting the design process."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Apr. 2019
Project summary: 

Slide UX supplied design consultation for a new pricing model. They provided mockups and effectively translated ideas into physical designs. The implementation of these designs was carried out independently.

The Reviewer
 
11-50 Employees
 
Austin, Texas
CTO, MapRight
 
Verified
The Review
Feedback summary: 

Slide UX delivered a comprehensive design and its successful implementation bodes well. The team displayed sound judgment in assessing the issue beforehand. Expertise, professionalism, and price-conscious solutions can all be found while engaging with this top-notch design firm.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of MapRight. We provide mapping solutions for farm, ranch, rural real estate, forestry, and other markets. We have a combined GIS (Geographic Information System) team that provides maps that we make available in a web format.

A standard user in those markets can come in and create an appealing map with annotations and different map layers, such as soil, hydro, and topo layers. Any small organization that might need to outsource GIS or mapping work can do so through our web-platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX ?

Internally, we had several conversations about rolling out new pricing. Our product is almost five years old, but we had never adjusted pricing, despite providing tremendous value with each release. Our goal was to think through a pricing strategy. We hired SlideUX to think through the challenges related to rolling out a new pricing scheme, as well as how we would go about actually designing and making that interface as appealing as possible.

SOLUTION

What was the scope of their involvement?

The process was pretty seamless. We have two paths that we’re concerned about. First, is the new user workflow, in which they sign up for a trial, they use it, and then we pitch them on one of our pricing plans. Second, is for existing users, who might want to upgrade to an unlimited plan.

They created some mockups, and we went back and forth on various calls to discuss those options. They provided all of their information through a development collaboration platform called Zeppelin, which was great for us because at the end of the day we weren’t interested in Slide UX doing any sort of development; we wanted to allow our team to take the work that was done and implement it within our system.

What is the team composition?

Megan (Senior Consultant, Slide UX) was our main interface as it relates to the project side of things. She helped keep things organized and handled a lot of the communication. Cat (Senior UX Designer, Slide UX) was our project lead, as it related to actually doing design. She was on every call and understood our challenges; bringing our ideas into the design was where she worked a lot of her magic.

How did you come to work with Slide UX?

We used another group in Austin, previously for a larger project, really centered around our mapping tools. We wanted to have a definitive scope around our pricing rollout, and we found Slide UX on Clutch.

Their reviews on Clutch had a main input into our decision-making process. The other factor that we evaluated was location. We wanted someone local, even though we never met their team face-to-face. We understand that this kind of work can happen anywhere but I think it was just nice to know if we needed to get together face-to-face, we could.

We reached out to them, had a few calls to explain the scope to them, and they provided a proposal. Then, we kicked off the project and had an information gathering call.

How much have you invested with them?

It was a $25,000–$30,000 project.

What is the status of this engagement?

The work started in January 2019 and wrapped up in April 2019.

Some of that time was spent trying to figure out where we could best fit this design period in amongst our other competing priorities. Slide UX was definitely finished with this project before April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re about one week away from deploying the design, and we’ve been doing tests.

Obviously, there’s a lot of challenges that they helped us think through, such as a flexible plan of having an easy way of billing a customer by scaling up or down. In terms of design, Slide UX did a great job in helping think through issues like that, but from with implementation, there was more work to tie that design into a billing system. They did a great job, and from a testing standpoint, things have gone well so far.  

How did Slide UX perform from a project management standpoint?

They were great from a collaboration standpoint. We were able to reach out to them with questions or feedback, and they’re very responsive. The ball was in our court more than it was in theirs. We have other priorities we’re working on, so from my point of view, they were very quick to respond to various tasks in question.

What did you find most impressive about them?

I’ve worked with a lot of designers over the years. Slide UX’s design and expertise was great, of course, but where they really came through for us was in understanding the problem and what we’re trying to solve. We appreciated how they interviewed, researched, and understood our needs before starting the design process. That’s where they really shine.

Are there any areas they could improve?

No, there’s nothing that comes to mind. We would definitely work with them again.

Do you have any advice for potential customers?

We put a lot of thought into this process and spent well over a year talking about it. We put together a document outlining all of our challenges; we found that the more information you can provide to Slide UX, the better armed you’re going to be when you go into the project.

Based on the amount of research, conversations with customers, and internal discussion we had, we allowed SlideUX to understand the problem. The fact that we didn’t go over budget is a testament to SlideUX, but also the pre-work we had done to establish the problem we were trying to solve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They came in under budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX & Design for Higher Education Firm Website

"Slide UX’s cross-industry experience and reliability have made them a trusted vendor for future projects."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - June 2018
Project summary: 

Slide UX led a usability study to assess a higher ed firm's website. After conducting user interviews and creating wireframes for a new homepage, their role expanded to consulting services for a site update project.

The Reviewer
 
501-1000 Employees
 
Austin, Texas
VP Marketing & Communications, Higher Ed Firm
 
Verified
The Review
Feedback summary: 

The updated site has seen a boost in engagement, conversions, and transaction efficiency. Slide UX provided high-quality feedback and technical expertise, meeting all deadlines and budgets. Consistent communication, openness to feedback, and in-depth knowledge made for a smooth workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice-president for marketing and communications at a higher education firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We engaged Slide UX to provide usability insights into our website and how we help prospective students and their parents navigate the college search process. The project expanded into a longer engagement where we updated the site while Slide UX provided consulting services.

SOLUTION

What was the scope of their involvement?

Slide UX first helped us organize the usability study. We set up direct user interviews with parents and students; their team remotely conducted every interview for us and summarized the information collected. They also created wireframes for a new homepage. Slide UX gave us several options to consider and iterated those versions until they landed on something that matched our vision and met our needs.

The results of the study led to a larger website update project. Slide UX served in a consulting capacity throughout the development process, making sure we continued to iterate based on user feedback from the initial usability study. They helped us navigate the balance between providing information and encouraging site visitors to transact with us using calls-to-action.

What is the team composition?

We worked with their principals, account management, and UI/UX designers.

How did you come to work with Slide UX?

I had worked with Erin (Founder & Principal Consultant, Slide UX) and other team members at Slide UX in the past, so I was familiar with their firm before starting this project.

How much have you invested with them?

We spent $40,000.

What is the status of this engagement?

We worked together from March–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has seen more engagement with its web content, more conversions from site visitors, and more efficient transactions. Slide UX has helped us increase the right behavior among the site’s core users.

How did Slide UX perform from a project management standpoint?

Slide UX managed our expectations, kept us up-to-date on the project’s status, and measured the budget burn rate, which was helpful to understand our progress. They ran a predictable workflow, meeting all deadlines and delivering to expectations. We used Zeplin to navigate proposed design changes and Basecamp to streamline communication. We’ve even taken their methods and applied them elsewhere in our own teams and working with others.

What did you find most impressive about them?

Slide UX’s cross-industry experience and reliability have made them a trusted vendor for future projects. They were knowledgeable and enjoyable to work with from start to finish.

Are there any areas they could improve?

No, we didn’t run into any problems throughout the collaboration.

Any advice for potential customers?

New clients should try to be as open and direct as possible throughout an engagement with Slide UX. We had candid conversations with them about which wireframe iterations worked best for us, and they were responsive from start to finish.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Investing in Slide UX’s competitive skill set brought us high-quality results in our project.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have recommended Slide UX to others.

UX Design for Project Management Interface

"Slide UX handled the third-party client relationship from their side extremely smoothly."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Oct. 2018
Project summary: 

Slide UX executed several UX projects for a specialty service provider’s clients. In one case, they improved an iPad app and linked web portal’s UI. The team defined the colors, navigation, and look and feel.

The Reviewer
 
51-200 Employees
 
Lexington, Kentucky
Director of Project Delivery, Software Development Firm
 
Verified
The Review
Feedback summary: 

The streamlined interface cut user onboarding and processing time within the app significantly. Slide UX delivered high-quality UI/UX designs within time and budget constraints. They managed a productive workflow thanks to their frequent status updates, honesty, and collaborative approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a director of project delivery for a services provider in the oil and gas pipeline industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We engaged Slide UX for several third-party clients’ projects. One involved improving the user interface of an iOS application and its associated web portal.

SOLUTION

What was the scope of their involvement?

We had a piece of software that helps with project management of large-scale construction projects. It allows users to create daily reports in the field, digitizing a paper process. These daily reports can distill into weekly and monthly reports. A web portal displays these reports in a dashboard that also show graphic interfaces of the progress done within a time period.

Slide UX redesigned the software’s user interface on iPads. They made it more accessible and streamlined for users. The team also helped modernize the dashboard tool. They helped us pick colors, lay out the navigation, and determine the overall look and feel.

What is the team composition?

Erin (Founder & Principal Consultant, Slide UX) and Brant (Founder & Principal Consultant, Slide UX) served as team leads over the various projects. Another team member took notes at meetings and sent out overviews of decisions made, technical aspects discussed, and tasks to do for the upcoming week.

How did you come to work with Slide UX?

My former manager brought Slide UX into our company. I was not involved in the decision-making process.

How much have you invested with them?

We started working together in early 2017. We wrapped up our most recent project with Slide UX in October 2018.

What is the status of this engagement?

We spent between $100,000–$200,000 in total.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Slide UX significantly reduced how long it takes to teach a user how to use the app and to go through essential processes. Some processes that previously took 50–60 clicks now take 10–15 clicks.

How did Slide UX perform from a project management standpoint?

The team was excellent at reporting on budget and time spent every week. Their constant status updates allowed for transparency from start to finish. We used Basecamp for communication, Zeplin to convey technical details to our development team, and InVision to mark up and storyboard user interfaces.

What did you find most impressive about them?

Our clients were often directly involved in our projects with Slide UX; they attended meetings and were looped in on decision-making processes. Slide UX handled the third-party client relationship from their side extremely smoothly. They excelled at managing client expectations about what’s possible within a given timeframe and budget. They also regularly met those time and budget constraints very closely.

Are there any areas they could improve?

Some clients in the past have balked at the cost of an in-person onboarding meeting. Slide UX could offer the option to kick off a project remotely. However, as someone who does freelance work myself, I understand the value of having that initial part be face-to-face. We’re otherwise thrilled with their work.

Any advice for potential customers?

Make sure you know exactly what you’re looking so that Slide UX can manage your expectations and deliver an outcome that satisfies you. Having a well-defined scope and end product reliably leads to successful engagements with Slide UX.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Their prices were on the high side, but the team excelled in their areas of expertise.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX for Protein Trading Software

“Slide UX remained on track from beginning to end and they provided a speedy delivery.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep - Oct. 2018
Project summary: 

Slide UX performed a full usability audit on an existing app and provided several solutions and recommendations.

The Reviewer
 
11-50 Employees
 
Austin, Texas
VP, Product Management, Technology Firm
 
Verified
The Review
Feedback summary: 

After implementing the changes suggested by the Slide UX team, the feedback from users applauded the improved function and look of the app. The team’s work met all expectations and helped strengthen the system. Their consistency and speed made for a quick, stable engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product management for a technology firm. We’re a protein trading company moving into the technology field.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We’re creating an automated trading platform and didn’t have enough in-house resources or experience to improve our product. We needed help performing a usability audit on our app to make it better for users.

SOLUTION

What was the scope of their involvement?

We began the project by briefing Slide UX on our needs and gave them a beginner-level training process. From there, they performed an audit and scored our app. They gave us multiple recommendations for improvement. Their team suggested we change our color contrast, standardize our format, and update our naming conventions to be more consistent. Overall, they helped us identify our gaps and find solutions.

What is the team composition?

Our first interaction was with the CEO, who then introduced us to the rest of the team. We had two primary contacts and two additional teammates for support. They provided a billing lead and project lead who kept us on track. We also worked with a lead auditor and a secondary auditor who we worked with daily.

How did you come to work with Slide UX?

We sent out an RFP to five companies, not initially including Slide UX. After reading an article that mentioned their company, I was attracted to the local, smaller feel of their team. We extended an RFP to Slide UX, and they were the best option regarding scheduling, cost, and previous experience.

How much have you invested in them?

We spent between $10,000–$50,000 on the project.

What is the status of this engagement?

We worked together from September–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Slide UX team provided the exact results we wanted—their recommendations were great and we are currently implementing them. Our users reported the app is easier to use, more consistent and better overall. We’re satisfied with the work they produced, and they did a great job staying on task.

How did Slide UX perform from a project management standpoint?

We were kept fully informed throughout the project and were copied on all information in Slide UX’s project management tool. Documents and messages were easy to transfer between teams and there was never confusion around the status of the project. Communication over the phone was minimal because of how effectively Slide UX managed the project through their tool.

What did you find most impressive about them?

Slide UX stayed on track from beginning to end and they offered a speedy delivery. The timelines were adhered to and the team kept a consistent pace.

Are there any areas they could improve?

It could have been better if we met their entire team at the beginning of the project or during the initial calls. However, Slide UX hit the mark with their audit and did everything we asked for. For their benefit, they should be more visible in their market so more customers locate them.

Do you have any advice for potential customers?

It’s worth trying to get to know all the teammates as early in the process as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for a Criminal Justice Software

"Slide UX is a firm that cares about every detail."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug.- Oct. 2018
Project summary: 

Slide UX designed the UI for a mobile and portal component of a rehabilitation and behavioral change platform. Their team designed wireframes and screen templates for both applications.

The Reviewer
James Newman
VP of Sales & Marketing, cFive Solutions
 
Verified
The Review
Feedback summary: 

Slide UX’s designs have received positive feedback from current and likely users. Their team was readily accessible and provided constant updates. Their dedication to understanding the target audience and use of the platform was a notable strength. Customers can expect a collaborative relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Sales & Marketing at cFive Solutions, a company that provides software for the criminal justice space. We specifically work with supervision agencies that oversee probation parole and community corrections.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were developing a new behavior change and rehabilitation platform for offenders and officers in the field. We wanted to address the UI of the mobile and officer portal components.

SOLUTION

What was the scope of their involvement?

We engaged Slide UX to develop the UI for both components. Their team went through numerous sessions to better understand the personas using the app and other essential information. After mapping that out, they put together the wireframe, designs, and flows of the screens for both applications. The next phase of the project is on hold until we’re up to speed and finished implementing all the features from this phase.

What is the team composition?

We worked with Erin (Founder & UX Architect, Slide UX), Cat (Senior Producer & UI Designer, Slide UX), and Lindsay (UX Designer, Slide UX). Erin worked through the contractual portion, and Cat focused on the mobile app whereas Lindsay concentrated on the portal.

How did you come to work with Slide UX?

We found them through Clutch. We interview about 20 agencies and found the company list on Clutch. In companies my marketing manager interviewed, we found discrepancies in what they wanted to do and how they wanted to do it. When we engaged with Slide UX, we were comfortable with their approach and how they were as a company.

How much have you invested with them?

We’ve invested about $60,000 so far.

What is the status of this engagement?

We worked with Slide UX between August–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still implementing the developments. I’ve shown the screens to potential and existing customers, and they are excited about the changes. Slide UX is a firm that cares about every detail. Their team looks for any opportunity to engage the user. There’s a dramatic difference between the old and new screens.

How did Slide UX perform from a project management standpoint?

Slide UX followed through on every aspect of the project. They were on time and budget. I couldn’t ask for more than that. We received weekly reports. Every Tuesday morning, there was a report in my mailbox. We shifted plans, and their team was able to adapt quickly and update the project. Working with their team was easy. They accomplished everything they set out to.

We had weekly meetings to go over the status of the project. Everything was done remotely. We used Zoom to engage where we were able to see screens and have audio. We used Asana for all communication and collaboration. They uploaded everything to Zeppelin where we could see how the displays were built and their thought process throughout.

What did you find most impressive about them?

Their understanding and dedication to every inch of our project were impressive. We didn’t build this application for the average person; someone under court order is using it. Their team presented work that they felt fit our clientele. They also were innovative in bringing conversational English to our UI. It was specifically for the mobile component and changed the output of what our team did. Slide UX embraced and adapted to what we laid out for them. Our target audiences could be anyone from the age of 10 to 65, or someone will little to no computer experience. They were able to take everything in stride and work accordingly.

Are there any areas they could improve?

It’s interesting because companies hope never to have issues, and in this case, I’d have to say we had no problems. Looking at this project from a practical standpoint, their team understood the audience better than an everyday programmer. Slide UX got up to speed fast and hit the nail on the head.

Any advice for potential customers?

We received a wide degree of proposals from companies during the experience, but no deliverables. In these cases, tie-down deliverables and resources. When negotiating our contact with Slide UX, we looked for specific resources and identified needs when talking to Erin and her team. This project was successful because of the collaborative approach Slide UX displayed. They worked with our team during sessions and explained their reasoning for cost and other insights.

4.5
Overall Score There were things we did that we would do differently and there were things we expected Slide UX to do differently.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their team mostly met timelines, but there were miscommunications on both ends that impacted the schedule.
  • 5.0 Cost
    Value / within estimates
    Their expenses compared to the competition was far better, and their cost-benefit was much higher as well.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have, and will continue.

UI/UX for Online Learning Portal

“Their unique potential is in a specialized combination of research and design and their ability to connect the two.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Aug. 2018
Project summary: 

Slide UX refreshed an online course portal for a university. They worked on individual pages, clarified labels, fixed wayfinding issues, and revealed hidden calls to action.

The Reviewer
 
10,000+ Employees
 
Massachusetts
Digital Communicatons Manager, University
 
Verified
The Review
Feedback summary: 

The site is currently in a development phase but the internal response is positive. Slide UX did well with intricate details and were transparent about expectations. They were responsive and based their design on competent research.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a division of a university that produces online versions of on-campus courses. I’m the digital communications and marketing manager who oversees the web property where those online courses are housed.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We wanted to refresh the web portal and bring it up to date. 

SOLUTION

What was the scope of their involvement?

They worked on our homepage, course catalog page, and individual course pages. They clarified labels attached to the courses, resolved wayfinding issues, and uncovered some hidden calls to action. They looked over the site and did some user research to evaluate any potential problems and come up with solutions.

What is the team composition?

Their principal responded to the RFP and helped us kick off the process. Then, she oversaw the project on a higher level while we interacted with a designer and a research lead.

How did you come to work with Slide UX?

Clutch was one of the places we looked for potential vendors. We did other web searches and asked colleagues for recommendations as well. We were looking for firms that had usability and UX expertise who could do user research. Ultimately, it was the evidence of their expertise in UX and the quality of their design work that helped them stand out from the crowd.

What is the status of this engagement?

We worked together from about April–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve completed the research and design and are currently in a development phase. The site isn’t live yet but the designs are well-received internally. The developer is very impressed with Slide UX’s work and we’re very happy with the product so far.

How did Slide UX perform from a project management standpoint?

They did very well and captured a lot of intricacies. They understood the detail needed right away and were transparent about expectations. They set a good baseline and were consistent throughout the process. They were generally available through email and Slack and were very responsive. They were always up-to-date with invoices and time tracking; everything came in on time and under budget.

What did you find most impressive about them?

Their unique potential is in a specialized combination of research and design and their ability to connect the two. They did excellent user research and translated their findings into appropriate design decisions. They went beyond purely aesthetic choices and based everything on the data.

Are there any areas they could improve?

There weren’t any sticking points with our arrangement. They’re very flexible but also firm when they believe strongly in something.

Do you have any advice for potential customers?

It’s wise to have a clear sense of what you hope to achieve, but they can help solidify your goals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything went as planned. They delivered on time at the pace we expected.
  • 5.0 Cost
    Value / within estimates
    We originally planned on a smaller scale but they came up with an entire new design language within a budget we were comfortable with.
  • 5.0 Quality
    Service & deliverables
    They delivered everything they promised and were professional and sensitive to our visibility. The design is very high quality.
  • 5.0 NPS
    Willing to refer
    I would happily recommend them.

Rebranding and Website Design for Cloud Backup Company

“Thanks to improvements Slide UX made to user experience, more users are requesting demos of our services."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017
Project summary: 

Slide UX set up templates for a website and helped redesign a brand, including an updated website that allows users to set up and schedule demos of services.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Morag Keirns
VP Marketing, Spanning
 
Verified
The Review
Feedback summary: 

Slide UX helped relaunch a strong brand and made improvements to the website and user experience that's led to an uptick in customer interest. Open and flexible in their approach, working with their team is both fun and easy. As a bonus, they deliver on time and oftentimes under budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of marketing for Spanning, a cloud-to-cloud backup platform for Google Apps, Salesforce, and Office 365.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Initially, we needed help creating templates for responsive emails, and landing pages on our website for our marketing automation system.

SOLUTION

What was the scope of their involvement?

Slide UX has worked on several projects for us, including setting up the templates for our responses, emails, and landing pages on our website. They also helped us rebrand the company, which included the design of a new logo and reworking our website. They redesigned workflows on the site, allowing users to sign up for demos and book times on a calendar. Their team not only provided all the wireframes, but also created a content strategy and provided recommendations as well.

What is the team composition?

I mostly work with Chad (Creative Director, Slide UX), Hanna (Senior Producer, Slide UX), and Megan (UX Researcher, Slide UX) who led the research and did user testing of the demo sign up feature on our website.

How did you come to work with Slide UX?

I've worked with Chad in the past, so I already had an established relationship with him.

How much have you invested with them?

We pay them based on time and materials per project.

What is the status of this engagement?

We've been working together since the end of 2017 and the relationship is ongoing. They were able to finish all deliverables for the website within 12 weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Changes to our website have been very well received overall. Thanks to improvements Slide UX made to user experience, more users are requesting demos. It's also helped our sales team get in touch with customers during an ideal time in the buying process.

Their team helped us launch a strong brand, which is especially important to us since we've had a long history of brand changes and confusion in the marketplace. They've helped us start fresh in a positive way.

How did Slide UX perform from a project management standpoint?

Hanna does a great job of communicating with us and letting us know where we stand in terms of hours used against our budget as we progress. They often come in under budget and are good at determining the requirements of each task without investing too much time in areas where it isn't necessary. Overall, they're responsive, accessible, and receptive to any feedback we provide.

What did you find most impressive about them?

As a company focused on user experience, I love that they're open to working with me on whatever project I need them to work on. They've developed a thorough understanding of what we do and what we're trying to achieve, so they continue to be a great partner to have by our side. They're also fun to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple UX/UI Projects for Video Visitation Company

"It was a successful project and we’re very pleased with their design."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Slide UX designed the UI/UX for three video app projects. They created wireframes and login pages and will design additional features moving forward.

The Reviewer
 
11-50 Employees
 
St. Louis, Missouri
Morteza Sahebkar
Head of IT, HomeWAV
 
Verified
The Review
Feedback summary: 

There's been a great appreciation for the app’s design, which in turn has effectively boosted sales. Slide UX’s team is not only punctual but also quick at handling change requests. They’re a knowledgeable partner that will provide the best input to prevent mistakes.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT at HomeWAV. We provide video visitations for correctional facilities and are in about 15 states so far in the U.S.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We needed help with UI/UX on several projects.

SOLUTION

What was the scope of their involvement?

We did three projects with Slide UX. The first one involved designing an inmate login page before authentication, which is the very first page that inmates see on our kiosk. They created everything, including the wireframes and five to six pages.

The second project involved redesigning our visitor app, which is available for both iOS and Android devices. We asked them what aspects they thought would generate more money for us. Also, some of the features of the app weren’t clear enough for the visitors, so the revamp was necessary for the whole platform. It was about 40 pages of design.

The third project is the inmate login page after authentication. They used Sketch for their work, which was cool because it allowed me to show the designs to my developers. It was really important to us to have professional designs in place before starting build more applications.

What is the team composition?

Their founder is our main point of contact, and a group of five to six people has been involved in the work.

How did you come to work with Slide UX?

We found them by searching online and looked at their reviews.

How much have you invested with them?

We pay them on a project-by-project basis.

What is the status of this engagement?

We started working together at the beginning of 2017 and the collaboration is ongoing. We have a couple of different projects we’re looking to use them for. We also want them to redesign a couple of more features in our application.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We showed our inmate login page to a couple of our clients and they really liked it. It was a successful project and we’re very pleased with their design. It’s fancy and attractive for inmates as well.

The second project helped increase our revenue, which was really impressive. The president of our company was so happy with it that he let them do our third project. My team is also extremely satisfied with them.

How did Slide UX perform from a project management standpoint?

They’re very responsive. I’m a picky person and when I requested a couple of changes, they were quick to deliver. All their work has been done in a timely manner.

Do you have any advice for potential customers?

They’re experienced people that know how stuff should be and provide great suggestions. I requested some changes on a few occasions and they convinced me against them. My advice to potential clients would be to take their suggestions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were timely.
  • 4.5 Cost
    Value / within estimates
    It was a little expensive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Design Work for Resource Management Company

“I really appreciate that Slide UX works like they’re a part of the team.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2016 - Ongoing
Project summary: 

Throughout an ongoing engagement, Slide UX has created a responsive site design, incorporated branding in an iterative process, and produced a modular email template system for use with Marketo 2.0.

The Reviewer
 
501-1,000 Employees
 
Austin, Texas
Lori Baldwin
Director of Digital Marketing, Planview
 
Verified
The Review
Feedback summary: 

Slide UX’s designs have resulted in increased form-fill percentages and permitted easier website maintenance for developers, thus increasing productivity. They’re reliable in terms of delivery and budget awareness, all while issuing a level of value unobtainable through a more structured approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Planview is an enterprise software company. I’m the director of digital marketing and operations, so I’m responsible for our web properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We didn’t have an in-house UX designer, so we started using Slide UX as an extension of our team.

SOLUTION

What was the scope of their involvement?

They take care of all of our UX work. We have multiple web properties that are the result of various different acquisitions we’ve done.

Slide UX was originally brought in a couple of years ago when we were in the process of redesigning and updating our core site in order to represent our full product line. We needed to transform it from a brochureware-type of site to a transactional demand site focused on explaining our company and products. We also needed to architect the site in a way that captured our demand well. We’ve used them as our UX team as we’ve continued to improve the site.

We’ve really integrated them into our sprint process and do development sprints every two weeks. In conjunction with those, we’re also doing design sprints in order to create the backlog of designs that will go into future development sprints. We really work with them as if they’re employees of our company.

As part of that project and the ongoing work, all of our sites need to be responsive and enabled for all screens. Even though our website was partially responsive when we first started the major redesign, one of the key requirements of Slide UX’s work was to provide a 100% responsive design.

We’ve also been going through a rebranding during the past two years. We’re incorporating the new brand as we redesign portions of the site. They’ve been very involved with that process as well.

Additionally, we went through a big consolidation of our Marketo and Salesforce backends last spring. We used that as an opportunity to also redesign all of our emails. Slide UX designed a modular email template system for us to use specifically with Marketo 2.0, which is a relatively new technology.

What is the team composition?

We routinely work with two designers: Brant (User Experience Architect, Slide UX) and Chad (Creative Director, Slide UX). They both primarily do the same UX work for us on different projects at any point in time. Chad managed the email template design project. We also worked with another user experience architect early on who was very instrumental in defining the site’s new architecture.

How did you come to work with Slide UX?

I used to work with Brant at a previous company where he was one of the designers on my team. Planview’s CMO brought them in right before I joined the company because he’d worked with them at another company.

What is the status of this engagement?

We began working with them in May of 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The percentage of our form fill has increased significantly since we’ve implemented various redesign phases. The original site was very difficult to maintain since every page was slightly different and because we didn’t have standard designs for page types. From a maintainability standpoint, the designs they’ve provided have definitely helped increase our productivity. Our overall operation is much more efficient because the site sections are standardized and not a new experience for our development team every time they access them.

How did Slide UX perform from a project management standpoint?

I can absolutely count on them to finish what they promise on time. I can’t recall a single situation where they’ve missed a deadline, which is extremely important to us because we have a timely model around design completion. If they were to fail to hit a design deadline, it would impact our own development sprint. Their promptness enables us to run a pretty tight process from design all the way through to QA.

What did you find most impressive about them?

Their flexibility is the most impressive thing. They often have to start work with a fragmentary specification that we’re still iterating through. They’re very good about being involved with that process and working with us in an iterative fashion. Other designers often require complete specs so they can just start the design process. We don’t like this because if we need to change something along the way, it causes the project to start over.

I really appreciate that Slide UX works like they’re a part of the team and can adapt to a process that isn’t extremely structured. That kind of sequential approach wouldn’t work with the rest of our processes.

They have a fantastic attitude. It’s probably somewhat frustrating to have designed 80% of something and then have to go back and change things because of the end client. Neither Brant nor Chad treat that as taking a step backward, but instead treat it as part of the iterative process. They really seem to value and prefer the way we do things because it gives them the ability to iterate with us. They’re a part of those discussions as we work through projects. It gives them the ability to provide a level of value not possible in situations where clients give them concrete specs.

They do a really good job of keeping me updated on our spend so that I can track things to ensure we’re staying within budget. They also send invoices on time. I’ve been in past situations where agencies didn’t have any kind of fixed invoice schedule, which created a lot of issues on the client side when we had to go back and ask for them. I really appreciate that Slide UX is a relatively small agency that has their accounting under control through a very structured approach. They can always tell me what we’ve spent in an estimate between invoices if I need it.

Are there any areas they could improve?

Everything has gone pretty smoothly.

Do you have any advice for potential customers?

Prepare to work with them in a similar way that we do (i.e., make them an extension of your team). Involve them in the conversation as you’re planning the project as opposed to pulling them in after a lot of discussions have taken place.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re a bit more expensive than some other UX designers, but the value we receive it worth what we spend.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Research & Redesign for Consulting Website

“We’ve substantially increased our traffic to our website.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Slide UX redesigned a website for a global consulting firm. They first conducted comprehensive research into the requirements and then rebuilding almost the entire site.

The Reviewer
 
5,001-10,000 Employees
 
Fairfax, Virginia
VP Digital & Performance Marketing, Global Consulting Firm
 
Verified
The Review
Feedback summary: 

The redesigned website is dynamic, unique, and interesting, bringing increased levels of traffic to the site and attracting new business. The team was extremely dedicated throughout the project, communicating attentively, and completing all work promptly and to a very high standard.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

ICF is a global consulting services provider that serves clients in a number of markets, including commercial industries and governments around the world. We provide consulting and advisory through implementation services and engagement services. I’m the vice president of digital and performance marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We needed to bring a more opinionated design to a new editorial destination we were creating for our site’s brand. We needed someone who could come in and operate through a number of different lenses. We wanted to build a digital product and needed someone who had the ability to design something that would translate into solid, usable product interactions. It needed to be informed by solid research and exploration of some different visual design alternatives.

SOLUTION

What was the scope of their involvement?

Our first project was designing a new editorial destination. They came in and facilitated a group of our editorial team, our digital team, and a number of our content producers. Through that, they got a firsthand feel for the vision and the existing materials we had.

We then entered into a timebox design period. We workshopped around the vision and the design team turned around a number of prototypes of concepts. They built in a couple of rounds of iteration, using the first round to push the boundaries a little bit. Ultimately, we made our way towards a final design and, once we had that, they assisted us in selecting who we should partner with to build it.

We planned the detailed implementation of the new editorial site. Slide UX built the detailed design and all the HTML, CSS, JavaScript, and asset development that we needed for the site, while the other agency built the backend components of that. We’ve redesigned and rebuilt almost our entire website. We’ve backed into redesigning a lot of the core site, giving it an overhaul both visually and from a usability standpoint.

We were then able to use that as a launch point into some subsequent projects, including a large one that all three of us worked on together. We also did a couple sequential projects and now they are our agency record for interaction design.

What is the team composition?

We have worked with about four different people. Their creative director, Chad took point on the visioning and concept and guided it through the various stages of development. Another designer, Jeff, was involved from the creative and visual design standpoint. Samantha [User Experience Researcher, Slide UX] was our content strategist. She had a really challenging job of working with us to figure out how the design could support some of the content and interactions from an editing and design standpoint. Hannah was our project manager who kept on top of how much time we were spending on things and made sure we met our deadline.

How did you come to work with Slide UX?

I had some experience working with them in other organizations, which is what led me back to them.

I wanted to bring in Slide UX because I knew their approach to building things. It involved spending time gaining a deep understanding of the problem space: what the goals were, building something that supported the goals, and ensuring it had a visual identity. We turned our attention to them and they were differentiated for us by their approach.

What is the status of this engagement?

We started working together in August 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was a huge success. It was a game changer for me and my team in terms of developing credibility. What we created with SlideUX was unique and special: a living asset that turned into lots of new traffic, new business, and new excitement amongst our business units. It was a huge win all around.

We’ve increased the quality and quantity of traffic to our website through the creation of our blog, and to our career site as well. Those have both been huge bonuses for us that have earned us the confidence of a number of our business partners. People come with new digital products that they would like to build based on the work that Slide UX has already done.

How did Slide UX perform from a project management standpoint?

They go above and beyond to make sure they accommodate everything during the collaboration, using a variety of tools. We have our design discussions in Basecamp and have a Gantt Chart of our project timeline always available. We can always see what the latest task work has been and where we think things will fall out. We can always change our priorities together, but they’re always reflecting it back. We use Zoom Conference and they also have InVision, Zeplin, and a lot of products that help us collaborate on designs and turn them into detailed code examples for the developers.

They’re very on top of the other hygiene elements. We begin every week with a virtual standup meeting where they bring us up to speed on how much of our retainer we’ve used on what projects. Many times, they have to tell us we’re not giving them enough work. Erin, who runs Slide UX, reaches out fairly constantly to check in and hear our feedback personally, which is a really nice thing too.

What did you find most impressive about them?

They do solid research. Their design is user-centred and grounded in research, while their work style is adaptive and committed. What you see is what you get. I’ve never felt I was shown something that didn’t look like what was promised. It’s always exactly—or even better than—what we were planning.

Are there any areas they could improve?

They could clone all their people!

Do you have any advice for potential customers?

They’re really good communicators. If you’re open to what you’re trying to achieve and what the challenges are, then invite them in to help explore that with you. They’re able to meet your needs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It’s typically our top thing that drives all else.
  • 5.0 Cost
    Value / within estimates
    It’s very competitive in terms of value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer