The Practical, Collaborative Partner for Great UX

GOLD VERIFIED

SOFTWARE IS EVERYWHERE. IT SHOULD BE EASY TO USE.

Skip the fancy agency fanfare. We’re the practical, collaborative partner for great UX. Share your vision, and we'll untangle your content and data, investigate your users' needs, stake out a beautiful look, and iterate with you on the details. Together, we'll discover exactly what works for your users.

Clients say they love our transparency, reliability, and collaborative style. With Slide UX, you can exceed expectations with intuitive, appealing products, sites, and apps that perform.

Our experts specialize in:

  • UX Strategy
  • UI Design
  • User Research
  • UX Writing
  • Development
  • ... and more.

Get in touch at [email protected]

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2012
Show all +
Austin, TX
headquarters

Portfolio

Key clients: 

AT&T, Sysco, UPS, Harvard, Indeed.com, The American Board of Radiology (ABR), Atlassian, Wayne Fueling Systems, SolarWinds, A Place For Mom, ICF Consulting, KindHealth, Planview, Nymity, Rooster Teeth, Actian, Spanning, VMware, Fathom, Tango Health, GB Sciences, Swivel.Work, Talent Guard, Ziften, CreditCards.com, Idera, Perillo Tours, Caregivers.com, RetailMeNot, Kapsch, HumanN, Forcepoint, TicketCity, Dimensional, JBL, SpareFoot, Motion Industries, HID Global, St. Ed's University.

Transforming Cannabinoid Science with GB Sciences Image

Transforming Cannabinoid Science with GB Sciences

THE CHALLENGE

GB Sciences’ rigor and innovation are unparalleled in the emerging industry of cannabinoid science. The bioceutical first broke convention as one of the first cannabis companies to go public.

As laws began to change around the United States, the company had to serve many masters - showcasing the promise of GB Science's leadership team to potential investors, keeping the science community informed of latest

innovations, delivering news about the sparkling new facility in development, and routing consumers to the retail brands it was affiliated with. WHAT WE DID

To tell their story, we delivered a full site redesign that shaped their sprawling legacy content into a crisp narrative. Through the process of site mapping, wireframing, visual design, and CMS development, we gave them a platform for keeping all audiences excited and informed as the company grows.

RESULTS

The public is now taking note. In 2018, the firm was named one of ten select cannabis companies in North America in a study by a leading investment banking firm in Canada. In March 2018, they announced plans to acquire NevadaPURE for $28M, which will add another 72,000 square feet of cultivation.

Bringing Order to the Board for The American Board of Radiology Image

Bringing Order to the Board for The American Board of Radiology

THE CHALLENGE

Board certification serves as the best measure of physician excellence. The content, data, and interactions that support decades of different radiological certifications and specialties are mind-boggling.

The ABR challenged us to create an experience in which candidates, diplomates, and other segments understood what they needed to do to stay certified.

WHAT WE DID

Our partnership with the ABR has

spanned years and departments. We first helped rearchitect their public site, and have since redesigned their logo and logged-in experience (MyABR). Most recently, we designed the new Online Longitudinal Assessments that radiologists will use to stay certified. We've conducted multiple rounds of user research including generative research and usability testing to ensure that our work meets diplomate's needs.

The audience is sophisticated and detail-oriented, but some of our big 'aha's from usability testing was simple. For example, we learned that radiologists prefer to review scans in dim lighting, so a light UI in the certification interface was jarring.

RESULTS

We've received positive feedback both from internal and external users about the new look & improved functionality.

The project's value is best quantified by the opportunity cost – time not spent supporting confused diplomates. The ABR intends to continue partnering with Slide UX for future UX & UI needs. 

Mobilizing Around Online Conversion with Capriza Image

Mobilizing Around Online Conversion with Capriza

THE CHALLENGE

Capriza hired Slide UX to strengthen their online presence and better communicate their product offering on desktop and mobile experiences.

WHAT WE DID

We conducted a competitive analysis, facilitated a working session with their team to uncover their true pitch, and architected new wireframe concepts to tell their story in a more compelling way.

Our design team introduced a fresh, modern look and feel

for the brand. Contextual photography now takes a back seat, and allows the site’s message and calls-to-action to guide the user.RESULTS

When the CMO moved on to another opportunity, he brought us along. We've continued to work with him and his new team.

Fresh Investments with SnapExit Image

Fresh Investments with SnapExit

To introduce this equity funding platform to the world, we conducted an online survey, developed personas, and explored three brand tile experiments to deliver an original visual identity and message strategy.

Polishing Up a Dusty Brand for a Maid Service Franchise Image

Polishing Up a Dusty Brand for a Maid Service Franchise

THE CHALLENGE

MoreHands Maid Service originated in Slide UX's home territory of Austin, TX. Known for its eye-catching cars clad with big white gloves on top and catchy radio jingles, the friendly family-owned business was quickly advancing into new regions of Texas. Without a defined identify, they found their brand splintering by region and channel. When a family is running a business together across thousands of miles,

differences in Pantone color should be the least of their worries.  WHAT WE DID

Through design iteration and rapid user surveys, we blended the best of their history with their vision for the future to create one visual ID for all markets and applications. Then, we applied that to a search- and conversion-optimized website which we designed and built to tell the MoreHands story better in all locales. The marketing site led into the checkout flow we designed in close partnership with founder Greg Norrell.

The designs even scaled to support the hyperlocalized needs of specific franchise advertising efforts.

RESULTS

Marcia Rasmussen, one of the partners behind the brand, describes Slide UX as, "A talented team focused on stellar results." Thanks, Marcia!

A Ticket to Internal Innovation with TicketCity Image

A Ticket to Internal Innovation with TicketCity

THE CHALLENGE

TicketCity has sophisticated internal technology that helps them keep ticket prices aligned with the ever-changing market. But the interface serving these features didn’t inspire their staff or investors. They called on Slide UX to “get rid of all the grey”, but we did a lot more!

WHAT WE DID

After interviewing TicketCity employees who were heavy users of the system, Slide UX determined the data that employees

really used – and why. We applied a 'slick' UI – their words – and added an usable mobile view so that buyers could monitor the data on the go. Frequent reviews with internal stakeholders clarified the use cases and contributed new ideas.RESULTS

Our redesign contributed both modern style and increased utility. Client lead, Chief Purchasing Officer Caroline Gibbs, said to Clutch.co, "They did an amazing job. The communication was spot-on. Every step of the way, I knew exactly what was happening." 

Mobile-Responsive Digs for the RoosterTeeth Community Image

Mobile-Responsive Digs for the RoosterTeeth Community

THE CHALLENGE

The local Austin gaming and entertainment community, RoosterTeeth, was in desperate need of a refresh. What had started as a garage pastime for its creators has snowballed into a burgeoning international community of young users who spent thousands of hours watching video and chatting with one another online.

WHAT WE DID

After interviewing actual members of the RoosterTeeth community to

understand usage patterns and pain points, our team crafted mobile-responsive wireframes and visual designs for the new site. We provided the HTML and CSS for a newly mobile-responsive site overhaul that left the team and community delighted.

RESULTS

The Twitter response to the redesign spoke for itself. Fans were thrilled that they could now enjoy the site from their mobile devices. And Sliders were pretty thrilled when they realized how famous the stakeholders for this project truly were amongst RoosterTeeth's huge, devoted fanbase.

Designing for Integrated Data with Actian Image

Designing for Integrated Data with Actian

THE CHALLENGE

Actian returned to Slide UX based on work we'd done for them pre-acquisition, when they were known as Pervasive Software. This time, the team sought to refresh three disparate, dated, and highly technical data integration and management systems.

WHAT WE DID

There was a lot to do, but the client team brought the subject matter expertise we needed to move quickly. Dev sprints defined at Actian helped us

determine our design priorities.

Through iterative wireframing, we were able to streamline and reduce complexity. After presenting 3 design concepts to establish the visual patterns, the visual designs brought a cohesive look and feel to the products.

To help define and streamline the brand for future projects, we provided a pattern library, detailing their fresh new design system.

Throughout the project, we paired closely with the on-site product manager for a constant flow of information around changing dev priorities and incoming user feedback. Next, Actian hired us to consolidate these existing products to provide one full-service platform.

RESULTS

After working with us, Actian saw the value of the discipline, and decided that they needed to hire their first full-time UX designer.

Projecting a Handsome Payoff with R2C Group Image

Projecting a Handsome Payoff with R2C Group

THE CHALLENGE

Ad Agency R2C Group built its reputation by using hard data to offer accountability and prove ROI on media spend. When they wanted to automate the reporting that showcases that data directly impacted clients, their president Jane Crisan suggested Slide UX, based on past experience working with founder Erin Young. The team from R2C asked us to design an analytics tool that balances power with ease-of-use.

WHAT WE
DID

We developed requirements through stakeholder interviews and user stories. Then we created wireframes, data visualizations, visual designs, and a style guide to create a complete campaign monitoring experience for devices big and small. Finally, we delivered custom FusionCharts code to ensure pixel rendering.

RESULTS

With the product Slide UX designed, account managers at R2C were able to build complex, stylized dashboards for each client. Each dashboard blended the client's specific goals with the sophistication and intricacy of the agency's media buying strategies.

Turning Meters to Metrics with Fathom Image

Turning Meters to Metrics with Fathom

THE CHALLENGE

Fathom applies modern data and business intelligence practices to power prosperous, customer-focused water utilities. To do that, they help customers normalize and derive insight from data from many different sources, ranging from real-time data transmission to manual reads of century-old meters.

WHAT WE DID

Slide UX advanced Fathom's mission with heuristic reviews of their current

software, wireframes, and visual designs for their next-gen release, and product mapping for their long term vision. We paired with an internal designer to ensure that the end consumer had a seamless experience when using the consumer mobile app.

The showpiece of our work was a high-fidelity rapid prototype using live, embedded data visualizations from Periscope, layered with rich interactions around a specific large municipality's use case.

RESULTS

Since our first engagement, CEO Jason Bethke has been a huge proponent of Slide UX, introducing us to new teammates as the company grows. In post-project feedback, VP of Product Mangagement Chris Zagorski wrote, "I found the Slide UX team to be positive, responsive, creative and interactive."

Enabling Better Benefit Selections with Tango Health Image

Enabling Better Benefit Selections with Tango Health

THE CHALLENGE

Making decisions around health care can be stressful – especially when users don’t understand their options. Tango Health's Decision Assist product is intended to make complicated benefit options easier for employees to understand, saving employers money in the process. New feature suggestions and feedback from end users offer continuous opportunity to enhance.

WHAT WE DID

Working with the Tango Health team,

we collaborated to improve the Tango Decision Assist™ tool for mobile and desktop.

Rounds of iterative redesign based on market feedback have included paring back extraneous information, while adding visual interest and consistency.

In the process, Slide UX generates multiple options for how feedback can be addressed and new features can be presented, sometimes creating interactive prototypes of the latest & greatest experience for sales or development purposes. 

RESULTS

Each year, Decision Assist gets better & better. We collaborate cyclically as the team collects new feedback and adds new features.

In post-project feedback, CTO Curt Beckmeier said, "I found the Slide UX team to be positive, responsive, creative and interactive."

Menu Design and Beyond with Sysco Image

Menu Design and Beyond with Sysco

THE CHALLENGE

Sysco Foods brought us an opportunity; their old Menu Design software offered vital features, but its usability lagged behind modern cloud software.

WHAT WE DID

Based on insights from SMEs and end users, Slide UX designed MySysco Marketing, the new product that helps menu consultants and customers design & optimize restaurant menus and marketing.

Research has been key; we needed to understand the

concerns of a restaurant operator. We used generative research to establish user stories and priorities. Once we drafted designs, we collaborated with Sysco experts and customers to determine whether our solution solved their needs. We worked closely with Sysco's systems and data teams to ensure that we made the best use of their massive dataset.

When development is complete for a feature, our team provides careful review. Conversations with users continue to stoke the backlog with opportunity.

RESULTS

Things are just really getting rolling for the product, which has began to catch on across parts of the Sysco business. As new groups of stakeholders see what we're working on, the opportunities and list of potential use cases grows.

Reviews

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WordPress Dev & Design for Retail Price Optimization Company

“They spent the time to really listen to us and understand what it was we were trying to accomplish.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Sept. 2020
Project summary: 

Slide UX designed and developed a WordPress website from scratch for a retail price optimization software company as part of their rebrand efforts. They collaborated with the client on wireframes and content.

The Reviewer
 
201-500 Employees
 
Austin, Texas
Jonathan Dampier
SVP of Global Marketing, Revionics
 
Verified
The Review
Feedback summary: 

Although it hasn’t launched yet, the site has received positive feedback from internal retail experts. Slide UX facilitated a strong collaboration to ensure the utmost client satisfaction. Positive and upbeat, the team was receptive to feedback and demonstrated strong project management abilities.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Revionics provides machine learning and AI price optimization software to retailers. I’m the SVP of global marketing for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were doing a complete rebranding of the company, which started with a brand-new website. We were trying to make the company look more modern and give it fresh messaging. Our messaging and website were several years old, and we wanted to make sure that all of our latest capabilities and value propositioned were properly displayed on the site.

SOLUTION

What was the scope of their involvement?

Slide UX built a new website from scratch. It was done on WordPress at their recommendation. We worked closely with them to create wireframes and determine what the necessary sections of the website were. We created the content, but we worked with Slide UX to ensure that what we were creating made sense.

The design phase followed wireframing. Slide UX gave us a number of options, and they worked collaboratively with us to make tweaks and changes. From there, it was a matter of crafting everything. It was a collaborative effort between our two companies to make sure we had the right message and a great design that helped communicate it instead of getting in its way.

What is the team composition?

We worked with four people from Slide UX: a project manager, a design manager, an SEO manager, and a developer.

How did you come to work with Slide UX?

They built the website at my previous company. When I moved to my current role, Slide UX was the first team I turned to.

How much have you invested with them?

My company spent $90,000.

What is the status of this engagement?

This project ran between April–September 2020. We’re launching the site this week.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have internal experts who used to work on the retail side and are now working for us, and they served as a focus group for the site. They gave us some great feedback. Overall, they were enthusiastic about the site.

Our main metric after launch will be increased brand consideration, but we’ll also look for an uptick in brand awareness. One major problem with our old site was a high bounce rate, and we’ll be keeping an eye on that. We hope that an improved design and a more clearly-articulated message will make our bounce rate go down considerably.

How did Slide UX perform from a project management standpoint?

They were excellent with that. Megan (Senior Consultant) was our project manager, and she was totally on top of things. They set up a Slack channel, and we also used email and had phone calls. Slide UX was open to various channels of communication. We met on a regular basis, but there was still a lot of one-off communication between those meetings.

What did you find most impressive about them?

Slide UX was just a pleasure to work with. They focused on us and our happiness while balancing that with giving recommendations. The team was accommodating, and they spent the time to really listen to us and understand what it was we were trying to accomplish. They reacted to all of our feedback extremely quickly, and they were positive and upbeat.

Are there any areas they could improve?

Nothing really stands out.

Do you have any advice for future clients of theirs?

Before working with them, clients should spend the time inside their organizations to make sure they understand what messaging they want to relay. They should understand internally what their highest-value propositions are for their audience. Once you have all of those, Slide UX can help do the rest.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Research & Wireframe Design for App Startup

“They’ve been great. They’re very accessible and collaborative.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Slide UX redesigned the UX/UI for an iOS and Android app. After gathering customer feedback, conducting surveys, and assessing the data, they created conceptual wireframes to illustrate how the app will work.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Joel Howard
Owner, Backporch
 
Verified
The Review
Feedback summary: 

Slide UX has been an outstanding partner. Collaborating with multiple parties, they’ve earned the praise of their clients and development partners. Their designs reflect the vision and brand of the product, is intuitive, and high-quality.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the owner of a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

I had an idea for an app several years ago, and worked with another development company. Unfortunately, the app was unsuccessful for a variety of reasons. I decided to give it another go, this time with Slide UX as my development partner.

SOLUTION

What was the scope of their involvement?

The previous version of the app had a poor user interface and wasn’t intuitive. We brought on Slide UX a few years ago and they started with some initial wireframes for some concepts. We did a few rounds of that and then they led customer surveys. They used a national database and sent out the description of what they were looking for. Then they screened those responses and selected eight potential users to interview.

After gathering customer feedback from the survey, they reviewed the audio and notes from older customer research that I conducted.

Based on the market data and the conceptual wireframes, we developed more wireframes that looked pretty much how the final output would look. The final product will be for both iOS and Android.

What is the team composition?

In the past few months, we’ve worked mainly with Megan (Senior Consultant) and Cat (Senior UX Designer).

How did you come to work with Slide UX?

I searched for UX companies, and actually had a friend who knew one of the owners of Slide UX, and he recommended them. In our initial phone calls, it seemed like they understood what we wanted. I talked to other teams in the area, but they we didn’t click with them.

How much have you invested with them?

We spent about $67,000.

What is the status of this engagement?

We started working with them in August 2018 and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

From the beginning, they were outstanding. We also work with a development and marketing company, and they both have high opinions of Slide UX, not only in their work, but also in how they understand the product and customer. They clearly understand the vision and the brand.

I’ve also shown their work to friends and family, and they all gave Slide UX high marks.

How did Slide UX perform from a project management standpoint?

They’ve been great. They’re very accessible and collaborative. We met with some individuals in-person early on. Recently, everything has been on Zoom or we’ve had phone calls.

What did you find most impressive about them?

They understand the vision and our brand. They knew our goals and what we were trying to do, and are able to execute on that. They do a good job at making an intuitive UI as well. Their extra understanding is what sets them apart from other providers.

Are there any areas they could improve?

I honestly don’t know at this point. I’m sure that everyone has room for improvement, but nothing stands out with them.

Do you have any advice for potential customers?

Spend the time communicating with them about the true purpose of the app. Not just the surface description, but also the deeper need you’re trying to address with it. Empower Slide UX to unlock that within the product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Wireframes & UX Redesign for Small Business Insurance Firm

“They put in a lot of effort to figure out the challenges that we have. They put all of their energy into it.”  

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2020 - Ongoing
Project summary: 

Slide UX redesigned user flows for an insurance company, conducting user research, analyzing data, and creating new wireframes to improve conversion rates. Now they’re redesigning the rest of the site.

The Reviewer
 
11- 50 Employees
 
Austin, Texas
Matt Hovis
CMO, Cerity
 
Verified
The Review
Feedback summary: 

The new user flows are about to launch, and the client is optimistic about how the new design will impact the business. Slide UX was invested in their partnership, working hard to understand the industry and deliver top-notch work. They’re very organized and deliver on time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief marketing officer for Cerity, a small business insurance company. We’re backed and owned by employers and we offer a direct to consumer model, which allows us to bring significant cost savings to small businesses. We created an online process that makes it easy for small businesses to manage their insurance themselves.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

I was concerned that our quote buy flow, so the part of the website where businesses can input their information, receive a quote, and buy a policy, had a lot of room for improvement, particularly from a UX standpoint. It wasn’t very intuitive, it wasn’t modern, and it didn’t display data efficiently. Examining our analytics, it was clear that the drop off rate was too high. I believed that a better UX and redesign of the entire flow was in order.

We didn’t have the expertise or resources internally to handle that, so after doing some research, brought on Slide UX.   

SOLUTION

What was the scope of their involvement?

They’re on a monthly retainer. In the first few months, we were focused on redesigning the user flow for the quote-buy process. The conducted user research to better understand our target personas. Diving deep into user analytics, they assessed the fall of rates on each screen and for each button. Then they created wireframes and did user testing. From there they went into the design phase. They delivered final designs that our development team was able to implement.

Now we have them on retainer and we work on various other projects. We’re working on

What is the team composition?

One of the co-founders oversees the project from a high level, but he is on every weekly meeting and contributes to our decision-making process. Then we have a project lead who manages the product and handles deliverables, tracking, and reporting. She also leads the creation of UX and wireframing. She is about to go on maternity lead, so they’re onboarding a new product lead who will play that same role. Then they have a few designers internally that we will engage with for an upcoming project we’re working on.

How did you come to work with Slide UX?

We found them through a recommendation. We did not do a formal RFP but interviewed 2–3 resources and did some background online research and went into a proposal phase.

How much have you invested with them?

We spent about $20,000–$25,000 per month (approximately $120,000 in total).

What is the status of this engagement?

We started working together in April 2020 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re about to launch the new quote-buy flow, so we don’t have specific measurements yet. Everyone believes very strongly, having seen the new design and the old design side by side, that the new UX is a huge improvement. We expect to see that in the metrics as well. The difference is night and day.

How did Slide UX perform from a project management standpoint?

They’ve been excellent. I’d give them an A+. I’ve been in this business for a long time and this is as good as I’ve seen. They’re super organized and efficient. Everything is tracked and reported and that’s all done very efficiently. Still, they balance that well with execution. They spend the bulk of their time on the critical work we need done.

I get a full detailed call summary within an hour of every call. I also receive a weekly project status email which is always very accurate. On top of that, they’ve never missed a deliverable.

What did you find most impressive about them?

I would highlight the project management side. It keeps things moving well. They’re also very engaged. They’ve embedded themselves into our team and they think hard about our project and our business. They do research on their own and are becoming subject matter experts in our space. They put in a lot of effort to figure out the challenges that we have. They put all of their energy into it.  

Are there any areas they could improve?

Not yet.

Do you have any advice for potential customers?

Include them in as much possible. I would not keep them at arm’s length as an outside vendor, rather, it’s important to really bring them into your team. They do their best work when they’re holistically involved and aware of what the company is doing. The more information they’re armed with, the better job they will do.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & Mobile UX Design for Training Software Company

"Slide UX has been very understanding when it comes to accommodating our customer."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2018 - Ongoing
Project summary: 

After attending several design meetings and understanding the requirements, Slide UX began working with the internal team to build formal UX specifications for web and mobile products.

The Reviewer
 
11- 50 Employees
 
Denver, Colorado
CEO, Training Software Company
 
Verified
The Review
Feedback summary: 

Slide UX’s work has enabled a shared understanding between the business’ development team and its customer, which has resulted in a much more streamlined development process that can be executed quicker. Their ability to accommodate both the business’ and its customer’s needs is noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company that has a mobile app platform for creating training applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We had the products already, but we were building out a lot of new features for a federal government customer.

We wanted to introduce a bit more discipline into our design process, so we decided that bringing on a credible, third-party UX firm would be a good way to ensure that our development priorities were aligned with the requirements coming from the government customer.

SOLUTION

What was the scope of their involvement?

Slide UX participated in design meetings that included our government customer stakeholders, end-users — instructional designers, and folks that were also representing the trainees — and our iOS and Android frontend development team. 

In those meetings, we ran through the requirements on the contract and outlined the proposed solutions to those use cases. Slide UX then worked with us to put together the formal technical specs, which became the inputs into our engineering planning process. 

They aren’t doing the software development; they are building formal UX specs for web and mobile that our team then implements. 

What is the team composition?

Travis (Senior Consultant) is our lead and Darvinder (Associate UX Designer) also plays an important role.

How did you come to work with Slide UX?

I don't remember exactly how we found them, but I think it was just sort of by way of their reputation since they’re a well-reviewed UX team. Additionally, our CTO and a lot of our engineering team is also based in Austin.

We liked the idea of coworking being possible if it turned out to be necessary, which it hasn't been. Once we found them, we did some interviews and spoke mainly with Aaron (Founder).

Slide UX demonstrated a high level of competency with the sort of processes that we were looking to implement and gave us the impression that they were going to be good partners and help play the role of the good faith, third-party UX arbiter in that relationship. 

How much have you invested with them?

We’ve had two contracts: the first was between $50,000–$100,000 and the second is about $150,000.

What is the status of this engagement?

We began working with them in November 2018, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest impact is that it's helped bring to focus a shared source of truth between our development team and our government customer. This means that there have been fewer revisions in the middle of engineering and development. 

This also means that there's been less overhead for us to accomplish the same amount of work. Also, having that really well-defined design spec has accelerated the velocity at which our development team is able to implement and satisfy the requirements of our contract. 

How did Slide UX perform from a project management standpoint?

They manage the project very well. Travis is the lead there because he has been our main point of contact. Slide UX is up to speed with all of the most current and most effective tools for project management and collaboration. We use Slack and Zeppelin. 

Whether it's using our systems or inviting us into their communications ecosystem, the communication has been very smooth. Additionally, they are responsive and get back to us quickly when we need something. Once we synced up on what the requirements were, their work was great. 

What did you find most impressive about them?

Slide UX has been very understanding when it comes to accommodating our customer. The baseline with a team that's supporting you in a design capacity is that they are very good listeners, and this team certainly checks those boxes.

In addition to that, they have been able to accommodate the dynamic nature of supporting a government client. 

Are there any areas they could improve?

No, I don't have any complaints. They’re certainly a premium firm, and they live up to the expectations that they're setting for themselves in terms of the value they deliver. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Complete UI & UX Designs for MRO Manufacturer

“They have top-shelf people. I always feel like I’m their only customer.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2016 - Ongoing
Project summary: 

Slide UX was brought on to support the UI/UX design for new applications. Since then, they’ve taken control of the project, supporting everything from requirements gathering to customer interviews and testing.

The Reviewer
 
1,001-5,000 Employees
 
Birmingham, Alabama
VP E-commerce Sales, MRO Manufacturer
 
Verified
The Review
Feedback summary: 

Slide UX continues to wow their clients. They do a good job listening to their partner’s needs and delivering top-notch designs that fit the bill. Their project management skills are excellent and they use many tools to ensure that everyone is on the same page.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of e-commerce sales for an MRO manufacturer. We’re the largest distributor of bearings, and maintenance, repair, and operation products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were getting more into the B2C digital programs, and we’re traditionally a B2B company. As more and more digital functionality became B2C, we saw a lot of room for improvement. We wanted to partner with an external UI/UX team to help us out.

SOLUTION

What was the scope of their involvement?

First, it was augmenting some of our UX and design teams. Then it shifted to include design support for new applications. Now they’re 100% our UI/UX team. They’re the sole designers of our new website and mobile app. They handle everything soup to nuts, from helping us gather requirements, to doing customer interviews, AB testing, design, and working with our software development team on the final product.

What is the team composition?

We work with everyone from the owner of the company to the actual designers. I was actually just on an agile scrum meeting with them. We meet weekly and go over the backlog and design review. We have project managers, graphic designers, and UX experts.

How did you come to work with Slide UX?

We had never used a third party before. Like everyone else, we got online and started doing some research online. Then we conducted interviews with about five companies. After narrowing it down to two companies, we held final interviews and talked to the designers. Slide UX was the most nimble and the look and feel of their projects matched what we wanted. They had a good reputation as well.

How much have you invested with them?

We’ve spent over $200,000 annually (approximately $800,000 in total).

What is the status of this engagement?

We brought them on in August 2016 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For us, the executive buy-in has been a big measure of our success. Our management group is always wowed by what Slide UX delivers. We have high expectations, but Slide UX delivers.

Our newest website just launched, and we’re certainly going to measure the conversion rate and revenue. We continue to set records each month, but it has only been out for a few months.

They’re a part of my team. I have faith in them and feel confident that they’re going to deliver a good product. Working with them, I don’t have to worry about the design because they’re going to do everything right.

How did Slide UX perform from a project management standpoint?

They use modern technology and are on Jira. They easily integrate with my design team, and now that we’re all remote, that’s even more important.

I used to have a full UX team inhouse, and they worked with Slide UX. Now that I don’t have that resource anymore, we have weekly scrum meetings in which we go through the backlog and prioritize. We have a weekly review meeting where we see the output of the applications they’re working on. Then they have multiple customer meetings during the week, in which we set them up with customers to walk through the design.

Then we have Slack channels with our development and product management teams, so they’re involved in everything we do. 

What did you find most impressive about them?

They do an outstanding job of listening to what we want, comparing that against the competition, and then providing best practice solutions. They’re not afraid to challenge our requests. They have top-shelf people. I always feel like I’m their only customer.

Are there any areas they could improve?

I don’t have a single complaint.

Do you have any advice for potential customers?

Let Slide UX participate in as much of the process as possible, from initial discussions about the application through the development and scrum meetings. They do a good job ingesting what they hear and taking action on it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI Design & Usability Testing for Spirits Company

“They’re true partners in every sense of the word.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2019 - Ongoing
Project summary: 

Slide UX is designing a spirits company’s new product. They did consumer research and usability testing to identify key features and functionalities, and they designed the UI.

The Reviewer
 
5,001-10,000 Employees
 
Dallas, Texas
Head of Global Owned Platforms, Spirits Company
 
Verified
The Review
Feedback summary: 

Slide UX has enabled the company to take on a very innovative project with low, calculated risk. They operate with the utmost transparency and integrity, and their focus on the end-user adds long-term value. Customers can expect a skilled partner that will act as an extension of their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work at a spirits company. I’m the senior director of global owned platforms, which means I run the digital experiences for all of our brands in the portfolio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

I had a specific project that I needed design expertise on from a consumer-first lens. Slide UX is really good at being consumer-centric. We wanted to do usability testing and research to ensure that whatever we were developing from a business perspective was relevant to the end-user.

SOLUTION

What was the scope of their involvement?

Slide UX is our design company, and they help with research and usability. They helped build the consumer insights and pain points, and then they identified what features and functionalities we’d build to satisfy those needs. They also built the UI, so what the experience will look like and how it will behave with different users. 

They partner with our development agency to ensure the handoff and transition is really clear and clean so that we can get to the outcome that we want, which is a fully developed product with a well-thought-through experience for our consumers.

What is the team composition?

I mainly work with Tia (Principal Consultant), and she’s amazing. What’s great about Slider is that their team members all wear many hats, and Tia does that very well. She manages the account as well as research and usability. There are other players, but I’d say Tia is the lead. We also work with Erin (Founder & UX Architect). 

I like the tiny but mighty analogy; they’re not a huge team, but we definitely get a lot accomplished with them, probably more than we would with a bigger agency.

How did you come to work with Slide UX?

I’ve worked with some of the people at Slide UX in the past, so I had a lot of trust and confidence in the talent and skillset. Also, I was really eager to work with a smaller, less complex agency that allows us to move really quickly and is the right size of investment for our budget.

We chose to bring them on based on the value system of how I like to work and the types of partners my company prefers to work with. Slide brings high levels of transparency and integrity to the table; there isn’t a lot of fluff in the sense that they’re able to scope a project and keep it the right size based on the maturity of the product and where the business value is.

They’re true partners in every sense of the word. They’re like an extension of our internal team. It feels like there are a lot more barriers with some of the bigger agencies, such as necessary approvals and people to get through. If I need to make a quick change or there is a change in scope, Erin is very reachable and able to quickly adapt. Nothing has prevented us from succeeding.

What is the status of this engagement?

Our work together began in March 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only launched the beta to date, and we’ll have the MVP in the next four weeks. The measurement right now is that our company has been able to do something very innovative with low risk, so the investment level we’ve made is much smaller than what we would’ve done with a big agency model. It’s also been a very calculated risk; because they do usability research and collect consumer insights throughout the process, we’ve been able to validate every spend we’ve made. From a build perspective, it’s been a very smart and responsible way to innovate.

How did Slide UX perform from a project management standpoint?

They’re really buttoned up. I always have a true sense of where the burn is and what we’re going to be able to accomplish. Expectations are always very clear and met. Their transparency and visibility are a strength, as is their ability to track the progress of what’s been done and what’s next, and understanding where the burn falls to that. There haven’t been any surprises, as there can be with other agency models.

We communicate via email, phone calls, and Zoom. We also use design tools to comment on their work and leave messages. It’s pretty simple.

What did you find most impressive about them?

There are a couple of things. First, I think they’ve built a practice that doesn’t oversell things, so we feel confident in the transparency that they share of how they’re billing in terms of rates and hours. It’s very clear about what to expect on the deliverable side of it. I don’t think that’s always true with other agencies; there can be a lot of vagueness and ambiguity. 

Secondly, they really work like they’re an extension of our team. They’ve gotten to know the internal team and our company’s process, and they’ve adapted to what we have, versus having us form-fit to them. They’re very good at that.

Finally, their focus on the consumer is a big piece. They’re very clear about making sure that whatever we’re creating or designing is from the perspective or lens of the user that we’re serving, rather than it being a solely business-driven decision.

Are there any areas they could improve?

I think they have the capability to scale up or down, but I haven’t had the luxury of doing that. I think that over time, the question will be whether they can scale to bigger projects.

Any advice for potential customers?

What’s worked so well for us is having a lot of directness and clarity around what success looks like. They’re very keen on having a clear view of what success metrics look like so that they are successful. I think that can get lost with larger agencies. They’ve taken a very disciplined approach to the end goal, which comes back to their value system. Their transparency is a big confidence builder.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Rebrand for Healthcare Consulting Firm

"They were able to stretch our limited budget to drive value."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2020
Project summary: 

Slide UX directed a rebranding initiative to update a brand identity for a healthcare consulting company. The team created a new logo and color palette. They also developed a WordPress website from scratch.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Armando Cardoso
CEO, Healthcents Inc.
 
Verified
The Review
Feedback summary: 

Slide UX delivered a modern brand identity and a superior website to generate positive feedback. The team was attentive and flexible, accommodating the needs of the partnership to maintain the project’s budget. They provided valuable guidance and ideas to ensure a successful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO Healthcents Inc. We’re a healthcare-focused company that primarily serves healthcare providers. We help them contract with insurance companies, essentially getting them the best rates. We also help them assess their position in the market to ensure they’re not missing out on any untapped patient populations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

The business was 25 years old and the website looked like it. We saw an opportunity to rebrand.

SOLUTION

What was the scope of their involvement?

Slide UX started with the brand redesign. They helped us to establish a new logo and color palette.

Their team provided guidance and support to build a completely new WordPress site. They were instrumental in the creative aspects. Slide helped us to find the right template, which they modified to meet our requests. They consulted on the architecture and navigation too.

What is the team composition?

We worked with a project manager, Megan (Senior Consultant), and another key person Chad (Principal Consultant) who helped us with the branding. Brant (Founder & Principal Consultant) helped to build the website.

How did you come to work Slide UX?

I found them through a referral from a COO in Austin.

How much have you invested with them?

We spent about $35,000 on the project.

What is the status of this engagement?

The project started in February 2020 and it wrapped up in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Anecdotally, everyone has been complimentary of the new look. The website’s a drastic improvement from the old one in terms of clarity and aesthetics.

How did Slide UX perform from a project management standpoint?

We were in almost constant communication. We also had formal check-ins weekly. In the thick of the project, we coordinated through daily check-ins. They were collaborative and helpful.

What did you find most impressive about them?

I had a positive experience. They were able to stretch our limited budget to drive value. Their team was willing to tailor their approach to our set up. They let us move aspects forward to keep the budget in place. Their team was collaborative and creative.

Are there any areas they could improve?

No, they were great all around.

Do you have any advice for potential customers?

This isn’t advice that’s specific to Slide. Have a clear intent and set dedicated resources to the project to get the most out of it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design Services for Enterprise Software Startup

“They are super organized and responsive, and they have incredible attention to detail.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Ongoing
Project summary: 

Slide UX provides design services to an enterprise software startup, helping to improve their application’s UI/UX. They’ve worked on several aspects of the app, including a client rating functionality.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Alex Hardy
Co-Founder & Head of Product, Liveoak Technologies, Inc.
 
Verified
The Review
Feedback summary: 

Slide UX’s work has garnered positive feedback, and internal stakeholders recognize the value that they bring to the app. The team scales resources as needed and is capable of handling multiple projects simultaneously. Weekly meetings and frequent updates make for effective project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and head of product at Liveoak Technologies, Inc. We're an enterprise software startup that provides secure video conferencing and document collaboration to banks and insurance companies to help them get virtual business done. We are about a 27-person startup based in Austin, Texas. Some of the largest financial institutions in the world are our clients, so we deal with very big organizations that are trying to innovate and bring their tech stack and CX into the 21st century.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We have a lot of software engineers, but we didn’t actually have any on-staff design folks. When we engaged Slide UX, we probably had 10 software developers, but no UI/UX or full-time design talent. We realized that design and UX is a really important part of any application, even B2B software. An emerging application trend is looking and feeling like a really slick iPhone app, so we started feeling that pressure from a lot of our client feedback. We wanted to bring on an organization that could help us make our UX more pleasant, but also just bring some beauty and elegance to our application.

SOLUTION

What was the scope of their involvement?

We started Slide UX off with a small trial project based on one discrete component of our application to get their thoughts on how they would redesign and rearchitect it. We’d used design contractors in the past, so we gave Slide UX a lot of our existing design assets. We also gave them a tour of and full access to our application and trained them on our tool. 

They’ve done a lot of projects for us; today, we have 3–4 projects going at once. They designed from the ground up the concept of a rating page, so that we can have customers rate our application.

What is the team composition?

We primarily work with one project manager Lindsay (Senior Consultant). She’s awesome, and we love working with her. We really like their flexibility and our ability to parallelize and use multiple Sliders simultaneously. They’re able to pull in 2–3 designers, Lindsay, and 2–3 others.

Lindsay keeps all of the projects organized; she does the status summaries and things like that. On any of the given 3–4 projects running at once, we have a dedicated Slider who runs that specific project.

How did you come to work with Slide UX?

It was a company goal to build up and professionalize our design and UI/UX components of our app. We didn’t want to hire a full-time employee yet, so we wanted to find a design firm that we could work with closely. Two other local startups referred Slide UX, who they’d had awesome experiences with. Most importantly, these startups were in our exact position; they had not yet made a full UI/UX design hire, so Slide UX was the bridge between getting some professionalization around their UI/UX and design, but not yet making the plunge of hiring someone fulltime.

How much have you invested with them?

We’ve spent between $50,000–$100,000. 

What is the status of this engagement?

We had an intro call with them in September 2019, but we didn’t actually engage until October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The qualitative feedback has been awesome. We had them look at some of our most highly-trafficked screens first, and we’ve gotten really good feedback from our existing customer base and our internal employees who use the tool quite frequently; they’ve said it’s been awesome.

The rating pages they designed has been a massive tailwind for us as a company; the actual pages themselves are really gorgeous and super intuitive. It’s also meta because it’s allowed us to get really quick and direct feedback from our clients regarding how they feel about all parts of the application. The feedback and the efficacy of Slide UX are mostly qualitative at this point, but the value proposition is very clear. It’s night and day between the pages of our app that they’ve touched versus the ones that they haven’t. Our internal users and our clients – and even their clients – all remark on aspects of the application that Slide UX has worked on.

How did Slide UX perform from a project management standpoint?

They’re great. We have a weekly touch base for 30 minutes each Monday, where we run through the various projects that are in process. Lindsay gives us a summary ahead of time about the status of each project and what the next steps are. The summary is in a really consumable format for someone who is as busy as me. We use those Monday calls to review the summary, give any feedback, or close up any loose ends around projects that we haven’t gotten to over the course of the week.

Our communication is primarily email- and call-based, with the caveat that all of the projects are in a design cool called Zeplin, which I really like. It’s like a high-fidelity wireframe, and it allows me as the client to leave comments at exact locations on the screen to give them direction or feedback.

What did you find most impressive about them?

They are super organized and responsive, and they have incredible attention to detail. You can explain concepts or parts of the application just once, and they’ll get it and be able to carry it forward. The best part about working with them is that each project, in a sense, gets easier and easier because they have more context for the whole application. Since it’s a relatively consistent base of designers working with us, they can carry their understanding and expertise of the app forward to the next project.

Are there any areas they could improve?

We had some changes from our side of who owned the relationship, but that ultimately ended up falling on me. Also, we were initially doing some project management in Asana. We as a company have had mixed experiences with it, so we ultimately decided we didn’t want to stay in Asana, and they were really great about allowing us to transition to email and Slack. They met us in our preferred communication medium.

Any advice for potential customers?

Appointing one owner on the company side to keep on top of it is definitely helpful. What’s amazing about them is you can dial them up or down as much as you want; we have them working on 3–4 projects simultaneously when we’re really busy, and it tapers when it’s slow. Just having a good sense of your design budget is good; they’ll help, but you as the client have to take responsibility for the burn rate and how much of their effort you want to deploy at a given time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development & UX Design for AR Patient Simulator

“They’ve truly exceeded my expectations. For one, their design work truly is top-notch.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Ongoing
Project summary: 

Slide UX has designed the initial UX/UI prototyping for an AR in-flight patient simulator. They conducted user interviews and did user testing for both PC and Android devices.

The Reviewer
 
1-10 Employees
 
San Antonio, Texas
Kevin King
CEO, MedCognition, Inc.
 
Verified
The Review
Feedback summary: 

Slide UX delivered a sleek, intuitive, and easy-to-use design that the client is very pleased with. The team communicated effectively and worked seamlessly with their partners. They listened carefully to the project requirements and have been able to integrate each feature.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of MedCognition. We’re a company that has created an AR holographic medical patient simulator. We write software and market it and sell it to education institutions, services providers, EMS agencies, medical school, nursing school, and military. Currently, we’re working on a project to create a patient simulator that will replicate in-flight critical care for the Air Force.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We needed to rewrite a big portion of our software. We were moving from a relatively simple use-case to enabling our simulator to perform complex multi-day care missions that align with the critical care transport team mission. They convert cargo planes into ICUs, and we needed to increase our simulator’s ability by an order of magnitude.

SOLUTION

What was the scope of their involvement?

Before this project, we had been using a tablet to do the editing and creating the simulator. When we increased the number of interventions from a dozen to over 100, and we increased the number of patients, we realized we needed to move to a PC or laptop-based editor. And we did not have the expertise to develop the UX rapidly to meet our client’s requirements. On top of that, we wanted an intuitive, easy to use UI.

We met and they got to know the scope and our projects. We started out with user interviews and we’ve worked our way up to the initial prototyping of the UX/UI. Then we did a few rounds of user testing. We're currently finalizing the design and will author the software in Unity.

What is the team composition?

We have two people working with us— a project manager and a UX designer.

How did you come to work with Slide UX?

My CFO found them, and I believe it was through a web search. We were attracted to them because they were close by. We considered some other firms, but Slide UX was able to provide some assurances and capabilities that we needed for this particular project. They also seemed genuinely interested in working on this specific project.

How much have you invested with them?

We came in slightly under budget. It was between $100,000–$150,000.

What is the status of this engagement?

We started working together in October 2019 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 I’m genuinely impressed by their mockups. This is definitely better than anything we could have done on our own. But more importantly, our client is very excited about this. We’ve gotten a lot of feedback from them and they’re really impressed with all the features Slide UX has been able to implement. They’ve been able to pull in all of the requirements and integrate it in a clean, intuitive, easy to use interface. The feedback has been overwhelmingly positive.

They’re very refreshing because they listened to what we have to say. Even offhanded comments are considered and possibly integrated into new designs.  So Slide UX has helped move us from a very vague concept to what we consider a really beautiful, intuitive, and easy to use interface. Our UX designer really enjoys working our niche and has been a terrific fit as well.  

How did Slide UX perform from a project management standpoint?

Our project manager ensures that deadlines are being met and manages a lot of communication. We speak twice a week and we meet once a week.

They communicate over several channels, but primarily use Asana. They’re also in Slack. I also really appreciate that I don’t have to ask for updates. They come at a very predictable rhythm; every Tuesday we get an update on where we stand. They’re very proactive in getting information to us.

Our project manager and UX designer really are a tag team. They’ve been seamless. They’ve delivered on time every time.

What did you find most impressive about them?

They’ve truly exceeded my expectations. For one, their design work truly is top-notch. I couldn’t expect it to be that good. Number two, their communication is far better than I expected.

Are there any areas they could improve?

Honestly, I can’t think of anything.

Do you have any advice for potential customers?

Trust the process. Trusting the designer and providing feedback made everything better. They designed everything better than how I would have done it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI Product Design for Supply Chain Group

“Slide-UX was very thoughtful, diligent, and conscientious about the design and usability aspects of our project."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Nov. 2019
Project summary: 

Slide UX designed the UX/UI for a supply chain group’s existing software system. The UI/UX design targeted the end-to-end workflow, including order entry, planning and dispatch, tracking, and payables.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Former Chief Commercial Officer, Supply Chain Group
 
Verified
The Review
Feedback summary: 

Although the project hasn’t launched yet, Slide UX provided valuable work on the design. They’ve received positive feedback from their partners so far. The team was thoughtful when it comes to design. They’re strong collaborators, and the project was relatively seamless.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

As chief commercial officer, I was responsible for building a business plan to enter new markets and grow the business by developing a new SaaS product offering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Slide UX was responsible for delivering a top-notch UI and UX design for the new product.

SOLUTION

What was the scope of their involvement?

We provided Slide-UX with wireframes and functional requirements. Their role was to help us improve the design in terms of usability, look and feel, and streamlined workflow. We had a preexisting software system from which we wanted to re-use as much underlying functionality as possible, so the UI/UX design wasn’t a totally blank slate. The overall UI/UX design targeted the end-to-end workflow including order entry, planning and dispatch, tracking, delivery, invoicing, and payables.

What is the team composition?

We had a primary contact and a chief designer.

How did you come to work with Slide UX?

We started by looking online for vendors in our area. At some point, we received a referral from a colleague who worked with them in the past.

What is the status of this engagement?

We started working together in November 2018 and we wrapped up in November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project hasn’t launched, so it’s hard to say how successful it was. Qualitatively, we were happy with most of the design and UX work that they did. We felt like it was pretty valuable and we wouldn’t have been able to do it ourselves.

How did Slide UX perform from a project management standpoint?

Slide-UX did a good job of project management. Project status was reported on a timely and detailed basis. Meeting notes and summaries were diligent. We used Slack for a lot of our day-to-day communication,  and Asana for project management. They also used a few additional tools to share design mockups.

What did you find most impressive about them?

Slide-UX was very thoughtful, diligent, and conscientious about the design and usability aspects of our project. They took the time to really understand and think through what we were trying to achieve. They held detailed design reviews and asked for feedback and clarification whenever necessary.

Are there any areas they could improve?

Overall our project with Slide-UX went smoothly. When there were differences of opinion on design and UX aspects, we had open discussions to weigh trade-off's and resolve any concerns.

Do you have any advice for potential customers?

It’s always important to have clear boundaries and scope so things stay on track and everyone involved knows what they’re working on.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Slide UX, LLC
Status
Active
Jurisdiction of Formation
Texas
Id
801824399
Date of Formation
Jul 30, 2013
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Oct 2, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
46
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
September 23, 2020