What was the scope of their involvement?
The process was pretty seamless. We have two paths that we’re concerned about. First, is the new user workflow, in which they sign up for a trial, they use it, and then we pitch them on one of our pricing plans. Second, is for existing users, who might want to upgrade to an unlimited plan.
They created some mockups, and we went back and forth on various calls to discuss those options. They provided all of their information through a development collaboration platform called Zeppelin, which was great for us because at the end of the day we weren’t interested in Slide UX doing any sort of development; we wanted to allow our team to take the work that was done and implement it within our system.
What is the team composition?
Megan (Senior Consultant, Slide UX) was our main interface as it relates to the project side of things. She helped keep things organized and handled a lot of the communication. Cat (Senior UX Designer, Slide UX) was our project lead, as it related to actually doing design. She was on every call and understood our challenges; bringing our ideas into the design was where she worked a lot of her magic.
How did you come to work with Slide UX?
We used another group in Austin, previously for a larger project, really centered around our mapping tools. We wanted to have a definitive scope around our pricing rollout, and we found Slide UX on Clutch.
Their reviews on Clutch had a main input into our decision-making process. The other factor that we evaluated was location. We wanted someone local, even though we never met their team face-to-face. We understand that this kind of work can happen anywhere but I think it was just nice to know if we needed to get together face-to-face, we could.
We reached out to them, had a few calls to explain the scope to them, and they provided a proposal. Then, we kicked off the project and had an information gathering call.
How much have you invested with them?
It was a $25,000–$30,000 project.
What is the status of this engagement?
The work started in January 2019 and wrapped up in April 2019.
Some of that time was spent trying to figure out where we could best fit this design period in amongst our other competing priorities. Slide UX was definitely finished with this project before April.