The Practical, Collaborative Partner for Great UX

Gold
VERIFIED

SOFTWARE IS EVERYWHERE. IT SHOULD BE EASY TO USE.

Skip the fancy agency fanfare. We’re the practical, collaborative partner for great UX. Share your vision, and we'll untangle your content and data, investigate your users' needs, stake out a beautiful look, and iterate with you on the details. Together, we'll discover exactly what works for your users.

Clients say they love our transparency, reliability, and collaborative style. With Slide UX, you can exceed expectations with intuitive, appealing products, sites, and apps that perform.

Our experts specialize in:

  • UX Strategy
  • UI Design
  • User Research
  • UX Writing
  • Development
  • ... and more.

Get in touch at [email protected]

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2012
Show all +
Austin, TX
headquarters

Portfolio

Key clients: 
AT&T, Sysco, UPS, Harvard, Indeed.com, The American Board of Radiology (ABR), Atlassian, Wayne Fueling Systems, SolarWinds, A Place For Mom, ICF Consulting, KindHealth, Planview, Nymity, Rooster Teeth, Actian, Spanning, VMware, Fathom, Tango Health, GB Sciences, Swivel.Work, Talent Guard, Ziften, CreditCards.com, Idera, Perillo Tours, Caregivers.com, RetailMeNot, Kapsch, HumanN, Forcepoint, TicketCity, Dimensional, JBL, SpareFoot, Motion Industries, HID Global, St. Ed's University.
Transforming Cannabinoid Science with GB Sciences Image

Transforming Cannabinoid Science with GB Sciences

THE CHALLENGE

GB Sciences’ rigor and innovation are unparalleled in the emerging industry of cannabinoid science. The bioceutical first broke convention as one of the first cannabis companies to go public.

As laws began to change around the United States, the company had to serve many masters - showcasing the promise of GB Science's leadership team to potential investors, keeping the science community informed of latest

innovations, delivering news about the sparkling new facility in development, and routing consumers to the retail brands it was affiliated with. WHAT WE DID

To tell their story, we delivered a full site redesign that shaped their sprawling legacy content into a crisp narrative. Through the process of site mapping, wireframing, visual design, and CMS development, we gave them a platform for keeping all audiences excited and informed as the company grows.

RESULTS

The public is now taking note. In 2018, the firm was named one of ten select cannabis companies in North America in a study by a leading investment banking firm in Canada. In March 2018, they announced plans to acquire NevadaPURE for $28M, which will add another 72,000 square feet of cultivation.

Bringing Order to the Board for The American Board of Radiology Image

Bringing Order to the Board for The American Board of Radiology

THE CHALLENGE

Board certification serves as the best measure of physician excellence. The content, data, and interactions that support decades of different radiological certifications and specialties are mind-boggling.

The ABR challenged us to create an experience in which candidates, diplomates, and other segments understood what they needed to do to stay certified.

WHAT WE DID

Our partnership with the ABR has

spanned years and departments. We first helped rearchitect their public site, and have since redesigned their logo and logged-in experience (MyABR). Most recently, we designed the new Online Longitudinal Assessments that radiologists will use to stay certified. We've conducted multiple rounds of user research including generative research and usability testing to ensure that our work meets diplomate's needs.

The audience is sophisticated and detail-oriented, but some of our big 'aha's from usability testing was simple. For example, we learned that radiologists prefer to review scans in dim lighting, so a light UI in the certification interface was jarring.

RESULTS

We've received positive feedback both from internal and external users about the new look & improved functionality.

The project's value is best quantified by the opportunity cost – time not spent supporting confused diplomates. The ABR intends to continue partnering with Slide UX for future UX & UI needs. 

Mobilizing Around Online Conversion with Capriza Image

Mobilizing Around Online Conversion with Capriza

THE CHALLENGE

Capriza hired Slide UX to strengthen their online presence and better communicate their product offering on desktop and mobile experiences.

WHAT WE DID

We conducted a competitive analysis, facilitated a working session with their team to uncover their true pitch, and architected new wireframe concepts to tell their story in a more compelling way.

Our design team introduced a fresh, modern look and feel

for the brand. Contextual photography now takes a back seat, and allows the site’s message and calls-to-action to guide the user.RESULTS

When the CMO moved on to another opportunity, he brought us along. We've continued to work with him and his new team.

Fresh Investments with SnapExit Image

Fresh Investments with SnapExit

To introduce this equity funding platform to the world, we conducted an online survey, developed personas, and explored three brand tile experiments to deliver an original visual identity and message strategy.

Polishing Up a Dusty Brand for a Maid Service Franchise Image

Polishing Up a Dusty Brand for a Maid Service Franchise

THE CHALLENGE

MoreHands Maid Service originated in Slide UX's home territory of Austin, TX. Known for its eye-catching cars clad with big white gloves on top and catchy radio jingles, the friendly family-owned business was quickly advancing into new regions of Texas. Without a defined identify, they found their brand splintering by region and channel. When a family is running a business together across thousands of miles,

differences in Pantone color should be the least of their worries.  WHAT WE DID

Through design iteration and rapid user surveys, we blended the best of their history with their vision for the future to create one visual ID for all markets and applications. Then, we applied that to a search- and conversion-optimized website which we designed and built to tell the MoreHands story better in all locales. The marketing site led into the checkout flow we designed in close partnership with founder Greg Norrell.

The designs even scaled to support the hyperlocalized needs of specific franchise advertising efforts.

RESULTS

Marcia Rasmussen, one of the partners behind the brand, describes Slide UX as, "A talented team focused on stellar results." Thanks, Marcia!

A Ticket to Internal Innovation with TicketCity Image

A Ticket to Internal Innovation with TicketCity

THE CHALLENGE

TicketCity has sophisticated internal technology that helps them keep ticket prices aligned with the ever-changing market. But the interface serving these features didn’t inspire their staff or investors. They called on Slide UX to “get rid of all the grey”, but we did a lot more!

WHAT WE DID

After interviewing TicketCity employees who were heavy users of the system, Slide UX determined the data that employees

really used – and why. We applied a 'slick' UI – their words – and added an usable mobile view so that buyers could monitor the data on the go. Frequent reviews with internal stakeholders clarified the use cases and contributed new ideas.RESULTS

Our redesign contributed both modern style and increased utility. Client lead, Chief Purchasing Officer Caroline Gibbs, said to Clutch.co, "They did an amazing job. The communication was spot-on. Every step of the way, I knew exactly what was happening." 

Mobile-Responsive Digs for the RoosterTeeth Community Image

Mobile-Responsive Digs for the RoosterTeeth Community

THE CHALLENGE

The local Austin gaming and entertainment community, RoosterTeeth, was in desperate need of a refresh. What had started as a garage pastime for its creators has snowballed into a burgeoning international community of young users who spent thousands of hours watching video and chatting with one another online.

WHAT WE DID

After interviewing actual members of the RoosterTeeth community to

understand usage patterns and pain points, our team crafted mobile-responsive wireframes and visual designs for the new site. We provided the HTML and CSS for a newly mobile-responsive site overhaul that left the team and community delighted.

RESULTS

The Twitter response to the redesign spoke for itself. Fans were thrilled that they could now enjoy the site from their mobile devices. And Sliders were pretty thrilled when they realized how famous the stakeholders for this project truly were amongst RoosterTeeth's huge, devoted fanbase.

Designing for Integrated Data with Actian Image

Designing for Integrated Data with Actian

THE CHALLENGE

Actian returned to Slide UX based on work we'd done for them pre-acquisition, when they were known as Pervasive Software. This time, the team sought to refresh three disparate, dated, and highly technical data integration and management systems.

WHAT WE DID

There was a lot to do, but the client team brought the subject matter expertise we needed to move quickly. Dev sprints defined at Actian helped us

determine our design priorities.

Through iterative wireframing, we were able to streamline and reduce complexity. After presenting 3 design concepts to establish the visual patterns, the visual designs brought a cohesive look and feel to the products.

To help define and streamline the brand for future projects, we provided a pattern library, detailing their fresh new design system.

Throughout the project, we paired closely with the on-site product manager for a constant flow of information around changing dev priorities and incoming user feedback. Next, Actian hired us to consolidate these existing products to provide one full-service platform.

RESULTS

After working with us, Actian saw the value of the discipline, and decided that they needed to hire their first full-time UX designer.

Projecting a Handsome Payoff with R2C Group Image

Projecting a Handsome Payoff with R2C Group

THE CHALLENGE

Ad Agency R2C Group built its reputation by using hard data to offer accountability and prove ROI on media spend. When they wanted to automate the reporting that showcases that data directly impacted clients, their president Jane Crisan suggested Slide UX, based on past experience working with founder Erin Young. The team from R2C asked us to design an analytics tool that balances power with ease-of-use.

WHAT WE
DID

We developed requirements through stakeholder interviews and user stories. Then we created wireframes, data visualizations, visual designs, and a style guide to create a complete campaign monitoring experience for devices big and small. Finally, we delivered custom FusionCharts code to ensure pixel rendering.

RESULTS

With the product Slide UX designed, account managers at R2C were able to build complex, stylized dashboards for each client. Each dashboard blended the client's specific goals with the sophistication and intricacy of the agency's media buying strategies.

Turning Meters to Metrics with Fathom Image

Turning Meters to Metrics with Fathom

THE CHALLENGE

Fathom applies modern data and business intelligence practices to power prosperous, customer-focused water utilities. To do that, they help customers normalize and derive insight from data from many different sources, ranging from real-time data transmission to manual reads of century-old meters.

WHAT WE DID

Slide UX advanced Fathom's mission with heuristic reviews of their current

software, wireframes, and visual designs for their next-gen release, and product mapping for their long term vision. We paired with an internal designer to ensure that the end consumer had a seamless experience when using the consumer mobile app.

The showpiece of our work was a high-fidelity rapid prototype using live, embedded data visualizations from Periscope, layered with rich interactions around a specific large municipality's use case.

RESULTS

Since our first engagement, CEO Jason Bethke has been a huge proponent of Slide UX, introducing us to new teammates as the company grows. In post-project feedback, VP of Product Mangagement Chris Zagorski wrote, "I found the Slide UX team to be positive, responsive, creative and interactive."

Enabling Better Benefit Selections with Tango Health Image

Enabling Better Benefit Selections with Tango Health

THE CHALLENGE

Making decisions around health care can be stressful – especially when users don’t understand their options. Tango Health's Decision Assist product is intended to make complicated benefit options easier for employees to understand, saving employers money in the process. New feature suggestions and feedback from end users offer continuous opportunity to enhance.

WHAT WE DID

Working with the Tango Health team,

we collaborated to improve the Tango Decision Assist™ tool for mobile and desktop.

Rounds of iterative redesign based on market feedback have included paring back extraneous information, while adding visual interest and consistency.

In the process, Slide UX generates multiple options for how feedback can be addressed and new features can be presented, sometimes creating interactive prototypes of the latest & greatest experience for sales or development purposes. 

RESULTS

Each year, Decision Assist gets better & better. We collaborate cyclically as the team collects new feedback and adds new features.

In post-project feedback, CTO Curt Beckmeier said, "I found the Slide UX team to be positive, responsive, creative and interactive."

Menu Design and Beyond with Sysco Image

Menu Design and Beyond with Sysco

THE CHALLENGE

Sysco Foods brought us an opportunity; their old Menu Design software offered vital features, but its usability lagged behind modern cloud software.

WHAT WE DID

Based on insights from SMEs and end users, Slide UX designed MySysco Marketing, the new product that helps menu consultants and customers design & optimize restaurant menus and marketing.

Research has been key; we needed to understand the

concerns of a restaurant operator. We used generative research to establish user stories and priorities. Once we drafted designs, we collaborated with Sysco experts and customers to determine whether our solution solved their needs. We worked closely with Sysco's systems and data teams to ensure that we made the best use of their massive dataset.

When development is complete for a feature, our team provides careful review. Conversations with users continue to stoke the backlog with opportunity.

RESULTS

Things are just really getting rolling for the product, which has began to catch on across parts of the Sysco business. As new groups of stakeholders see what we're working on, the opportunities and list of potential use cases grows.

Reviews

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UI/UX Design Services for Enterprise Software Startup

“They are super organized and responsive, and they have incredible attention to detail.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Ongoing
Project summary: 

Slide UX provides design services to an enterprise software startup, helping to improve their application’s UI/UX. They’ve worked on several aspects of the app, including a client rating functionality.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Alex Hardy
Co-Founder & Head of Product, Liveoak Technologies, Inc.
 
Verified
The Review
Feedback summary: 

Slide UX’s work has garnered positive feedback, and internal stakeholders recognize the value that they bring to the app. The team scales resources as needed and is capable of handling multiple projects simultaneously. Weekly meetings and frequent updates make for effective project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and head of product at Liveoak Technologies, Inc. We're an enterprise software startup that provides secure video conferencing and document collaboration to banks and insurance companies to help them get virtual business done. We are about a 27-person startup based in Austin, Texas. Some of the largest financial institutions in the world are our clients, so we deal with very big organizations that are trying to innovate and bring their tech stack and CX into the 21st century.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We have a lot of software engineers, but we didn’t actually have any on-staff design folks. When we engaged Slide UX, we probably had 10 software developers, but no UI/UX or full-time design talent. We realized that design and UX is a really important part of any application, even B2B software. An emerging application trend is looking and feeling like a really slick iPhone app, so we started feeling that pressure from a lot of our client feedback. We wanted to bring on an organization that could help us make our UX more pleasant, but also just bring some beauty and elegance to our application.

SOLUTION

What was the scope of their involvement?

We started Slide UX off with a small trial project based on one discrete component of our application to get their thoughts on how they would redesign and rearchitect it. We’d used design contractors in the past, so we gave Slide UX a lot of our existing design assets. We also gave them a tour of and full access to our application and trained them on our tool. 

They’ve done a lot of projects for us; today, we have 3–4 projects going at once. They designed from the ground up the concept of a rating page, so that we can have customers rate our application.

What is the team composition?

We primarily work with one project manager Lindsay (Senior Consultant). She’s awesome, and we love working with her. We really like their flexibility and our ability to parallelize and use multiple Sliders simultaneously. They’re able to pull in 2–3 designers, Lindsay, and 2–3 others.

Lindsay keeps all of the projects organized; she does the status summaries and things like that. On any of the given 3–4 projects running at once, we have a dedicated Slider who runs that specific project.

How did you come to work with Slide UX?

It was a company goal to build up and professionalize our design and UI/UX components of our app. We didn’t want to hire a full-time employee yet, so we wanted to find a design firm that we could work with closely. Two other local startups referred Slide UX, who they’d had awesome experiences with. Most importantly, these startups were in our exact position; they had not yet made a full UI/UX design hire, so Slide UX was the bridge between getting some professionalization around their UI/UX and design, but not yet making the plunge of hiring someone fulltime.

How much have you invested with them?

We’ve spent between $50,000–$100,000. 

What is the status of this engagement?

We had an intro call with them in September 2019, but we didn’t actually engage until October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The qualitative feedback has been awesome. We had them look at some of our most highly-trafficked screens first, and we’ve gotten really good feedback from our existing customer base and our internal employees who use the tool quite frequently; they’ve said it’s been awesome.

The rating pages they designed has been a massive tailwind for us as a company; the actual pages themselves are really gorgeous and super intuitive. It’s also meta because it’s allowed us to get really quick and direct feedback from our clients regarding how they feel about all parts of the application. The feedback and the efficacy of Slide UX are mostly qualitative at this point, but the value proposition is very clear. It’s night and day between the pages of our app that they’ve touched versus the ones that they haven’t. Our internal users and our clients – and even their clients – all remark on aspects of the application that Slide UX has worked on.

How did Slide UX perform from a project management standpoint?

They’re great. We have a weekly touch base for 30 minutes each Monday, where we run through the various projects that are in process. Lindsay gives us a summary ahead of time about the status of each project and what the next steps are. The summary is in a really consumable format for someone who is as busy as me. We use those Monday calls to review the summary, give any feedback, or close up any loose ends around projects that we haven’t gotten to over the course of the week.

Our communication is primarily email- and call-based, with the caveat that all of the projects are in a design cool called Zeplin, which I really like. It’s like a high-fidelity wireframe, and it allows me as the client to leave comments at exact locations on the screen to give them direction or feedback.

What did you find most impressive about them?

They are super organized and responsive, and they have incredible attention to detail. You can explain concepts or parts of the application just once, and they’ll get it and be able to carry it forward. The best part about working with them is that each project, in a sense, gets easier and easier because they have more context for the whole application. Since it’s a relatively consistent base of designers working with us, they can carry their understanding and expertise of the app forward to the next project.

Are there any areas they could improve?

We had some changes from our side of who owned the relationship, but that ultimately ended up falling on me. Also, we were initially doing some project management in Asana. We as a company have had mixed experiences with it, so we ultimately decided we didn’t want to stay in Asana, and they were really great about allowing us to transition to email and Slack. They met us in our preferred communication medium.

Any advice for potential customers?

Appointing one owner on the company side to keep on top of it is definitely helpful. What’s amazing about them is you can dial them up or down as much as you want; we have them working on 3–4 projects simultaneously when we’re really busy, and it tapers when it’s slow. Just having a good sense of your design budget is good; they’ll help, but you as the client have to take responsibility for the burn rate and how much of their effort you want to deploy at a given time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development & UX Design for AR Patient Simulator

“They’ve truly exceeded my expectations. For one, their design work truly is top-notch.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Ongoing
Project summary: 

Slide UX has designed the initial UX/UI prototyping for an AR in-flight patient simulator. They conducted user interviews and did user testing for both PC and Android devices.

The Reviewer
 
1-10 Employees
 
San Antonio, Texas
Kevin King
CEO, MedCognition, Inc.
 
Verified
The Review
Feedback summary: 

Slide UX delivered a sleek, intuitive, and easy-to-use design that the client is very pleased with. The team communicated effectively and worked seamlessly with their partners. They listened carefully to the project requirements and have been able to integrate each feature.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of MedCognition. We’re a company that has created an AR holographic medical patient simulator. We write software and market it and sell it to education institutions, services providers, EMS agencies, medical school, nursing school, and military. Currently, we’re working on a project to create a patient simulator that will replicate in-flight critical care for the Air Force.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We needed to rewrite a big portion of our software. We were moving from a relatively simple use-case to enabling our simulator to perform complex multi-day care missions that align with the critical care transport team mission. They convert cargo planes into ICUs, and we needed to increase our simulator’s ability by an order of magnitude.

SOLUTION

What was the scope of their involvement?

Before this project, we had been using a tablet to do the editing and creating the simulator. When we increased the number of interventions from a dozen to over 100, and we increased the number of patients, we realized we needed to move to a PC or laptop-based editor. And we did not have the expertise to develop the UX rapidly to meet our client’s requirements. On top of that, we wanted an intuitive, easy to use UI.

We met and they got to know the scope and our projects. We started out with user interviews and we’ve worked our way up to the initial prototyping of the UX/UI. Then we did a few rounds of user testing. We're currently finalizing the design and will author the software in Unity.

What is the team composition?

We have two people working with us— a project manager and a UX designer.

How did you come to work with Slide UX?

My CFO found them, and I believe it was through a web search. We were attracted to them because they were close by. We considered some other firms, but Slide UX was able to provide some assurances and capabilities that we needed for this particular project. They also seemed genuinely interested in working on this specific project.

How much have you invested with them?

We came in slightly under budget. It was between $100,000–$150,000.

What is the status of this engagement?

We started working together in October 2019 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 I’m genuinely impressed by their mockups. This is definitely better than anything we could have done on our own. But more importantly, our client is very excited about this. We’ve gotten a lot of feedback from them and they’re really impressed with all the features Slide UX has been able to implement. They’ve been able to pull in all of the requirements and integrate it in a clean, intuitive, easy to use interface. The feedback has been overwhelmingly positive.

They’re very refreshing because they listened to what we have to say. Even offhanded comments are considered and possibly integrated into new designs.  So Slide UX has helped move us from a very vague concept to what we consider a really beautiful, intuitive, and easy to use interface. Our UX designer really enjoys working our niche and has been a terrific fit as well.  

How did Slide UX perform from a project management standpoint?

Our project manager ensures that deadlines are being met and manages a lot of communication. We speak twice a week and we meet once a week.

They communicate over several channels, but primarily use Asana. They’re also in Slack. I also really appreciate that I don’t have to ask for updates. They come at a very predictable rhythm; every Tuesday we get an update on where we stand. They’re very proactive in getting information to us.

Our project manager and UX designer really are a tag team. They’ve been seamless. They’ve delivered on time every time.

What did you find most impressive about them?

They’ve truly exceeded my expectations. For one, their design work truly is top-notch. I couldn’t expect it to be that good. Number two, their communication is far better than I expected.

Are there any areas they could improve?

Honestly, I can’t think of anything.

Do you have any advice for potential customers?

Trust the process. Trusting the designer and providing feedback made everything better. They designed everything better than how I would have done it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI Product Design for Supply Chain Group

“Slide-UX was very thoughtful, diligent, and conscientious about the design and usability aspects of our project."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Nov. 2019
Project summary: 

Slide UX designed the UX/UI for a supply chain group’s existing software system. The UI/UX design targeted the end-to-end workflow, including order entry, planning and dispatch, tracking, and payables.

The Reviewer
 
1-10 Employees
 
Austin, Texas
 
Verified
The Review
Feedback summary: 

Although the project hasn’t launched yet, Slide UX provided valuable work on the design. They’ve received positive feedback from their partners so far. The team was thoughtful when it comes to design. They’re strong collaborators, and the project was relatively seamless.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

As chief commercial officer, I was responsible for building a business plan to enter new markets and grow the business by developing a new SaaS product offering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Slide UX was responsible for delivering a top-notch UI and UX design for the new product.

SOLUTION

What was the scope of their involvement?

We provided Slide-UX with wireframes and functional requirements. Their role was to help us improve the design in terms of usability, look and feel, and streamlined workflow. We had a preexisting software system from which we wanted to re-use as much underlying functionality as possible, so the UI/UX design wasn’t a totally blank slate. The overall UI/UX design targeted the end-to-end workflow including order entry, planning and dispatch, tracking, delivery, invoicing, and payables.

What is the team composition?

We had a primary contact and a chief designer.

How did you come to work with Slide UX?

We started by looking online for vendors in our area. At some point, we received a referral from a colleague who worked with them in the past.

What is the status of this engagement?

We started working together in November 2018 and we wrapped up in November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project hasn’t launched, so it’s hard to say how successful it was. Qualitatively, we were happy with most of the design and UX work that they did. We felt like it was pretty valuable and we wouldn’t have been able to do it ourselves.

How did Slide UX perform from a project management standpoint?

Slide-UX did a good job of project management. Project status was reported on a timely and detailed basis. Meeting notes and summaries were diligent. We used Slack for a lot of our day-to-day communication,  and Asana for project management. They also used a few additional tools to share design mockups.

What did you find most impressive about them?

Slide-UX was very thoughtful, diligent, and conscientious about the design and usability aspects of our project. They took the time to really understand and think through what we were trying to achieve. They held detailed design reviews and asked for feedback and clarification whenever necessary.

Are there any areas they could improve?

Overall our project with Slide-UX went smoothly. When there were differences of opinion on design and UX aspects, we had open discussions to weigh trade-off's and resolve any concerns.

Do you have any advice for potential customers?

It’s always important to have clear boundaries and scope so things stay on track and everyone involved knows what they’re working on.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Project for Multi-Industry Software Firm

“Their delivery made clear that they were as invested in our success as we were.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2019 - Mar. 2020
Project summary: 

Slide UX worked on two UX projects to help supplement the work of an internal UX team on an energy operations company. They created brand guidelines to help unify products and performed customer research.

The Reviewer
 
1,001-5,000 Employees
 
Cambridge, United Kingdom
Riccardo Taffarello
Head of UX Design, Aveva
 
Verified
The Review
Feedback summary: 

The quality of the UX designs provided by Slide UX, combined with their attitude, approach, and engagement demonstrated throughout their work made the project one of the best experiences the client had ever had. Their team worked hard to deliver all milestones on time and in budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of UX for a company called Aveva. We produce software for the engineering and operations sector of the energy and manufacturing industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We have 14 UX designers on our team, but the company has over 125 products, so there aren’t enough of us to handle all of the work. We engaged Slide UX to help increase our capacity on specific projects.

SOLUTION

What was the scope of their involvement?

There were two main projects that their team worked on. One was helping us create a digital style guide for our gamut of web properties and product that could unify all of the different brands we had collected over the years.

The other target we gave them was to conduct customer research, at one of our company events attended by over 1000 customers, where we had targeted certain products and customers to get more user feedback on how to best market those.

What is the team composition?

We had a main project manager for each of the projects, each of whom had a team of 3–4 people working with us directly and a few more on the account behind the scenes.

How did you come to work with Slide UX?

Over the course of about six weeks of research, we looked into a few different companies’ previous projects and feedback from their customers. That helped us narrow it down to about seven potential partners, on whom we did some deeper research, including using Clutch. In the end we interviewed three teams, of whom Slide UX felt like the best fit in terms of enthusiasm and engagement, so we decided to move forward with them.

How much have you invested with them?

In total, we spent $185,000.

What is the status of this engagement?

The project started with a kickoff meeting in July 2019 and was delivered in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At the end of the project, we delivered a presentation to our management team about the results of the project, and they were very pleased with the results, especially given that they were delivered on time and in budget.

Internally, we were very pleased by the quality and clarity of what they designed and prepared for us, but we’ve also been applying the design principles they created for us to products in our portfolio, and the stakeholders around those have been just as happy with the work there as well.

How did Slide UX perform from a project management standpoint?

Their style of engagement is very personal and really makes them feel like part of your team. They do a good job of listening carefully, understanding the core problems, and paying attention to details in the work they deliver.

If we asked for something outside of the scope of the project, they would immediately get back to us with a quote and details about how they would incorporate it, as well as how it would affect the current project status and plan.

What did you find most impressive about them?

I’ve been a UX designer for 34 years, and in all of that experience, Slide UX stands out in three particular ways. The first is their level of understanding and ability to capture exactly what we were looking for; the second was their engagement with our team throughout their work, which felt like they were a part of our own team; finally, their delivery made clear that they were as invested in our success as we were.

Are there any areas they could improve?

The only issues we had with them were incredibly minor ones, but they were always good at picking up our feedback and making sure they did not repeat them. 

Do you have any advice for potential customers?

Be prepared to work at their pace and partner with them, because in the same way that they’re engaged and determined in the work, they need you to provide that level of support for their team in order for them to be able to operate and deliver at their highest level.

5.0
Overall Score It was one of the best experiences in my 34 years with the agency.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Internet Service Provider

"They used the perfect amount of communication to keep us informed without taking up too much of our time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Oct. 2019
Project summary: 

After completing a preliminary research phase, Slide UX delivered wireframes, user flows, and branding assets for a client portal. The team provided additional UI designs that have yet to be implemented.

The Reviewer
 
1,001-5,000 Employees
 
Rock Hill, South Carolina
Josh Forte
Online Channel Manager, Comporium
 
Verified
The Review
Feedback summary: 

Professional and responsive, Slide UX fostered a collaborative relationship from start to finish. The project manager routinely demonstrated a solid grasp of the client's vision and requirements, which made for a fruitful engagement. Customers can expect a hardworking, cohesive team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a privately-owned multi-service operator called Comporium. We’re a regional internet and phone service provider.

My official title is online channel manager, which means I handle everything digital. I focus primarily on our e-commerce website and our account portal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We hired Slide UX to overhaul our client portal. The site was built almost 20 years ago, and the design and functionality were completely outdated. We were pretty far behind in terms of offering self-service functionality to our users. 

Before Slide came on board, we partnered with another development firm to design and developed our e-commerce site. That launched about a year ago. We weren’t very happy with the UX/UI of that site and turned to Slide for help on that as well.

SOLUTION

What was the scope of their involvement?

Before we started on the design work, Slide conducted user research to prioritize features from a navigation standpoint. We also asked them to uncover new, unaccounted for functionalities that our users wanted. Soon after, they delivered wireframes, navigation flows, and branding materials.

They revamped our self-service portal. We’d already designed the majority of the functional requirements, like bill payment, but we asked them to help us expand our offering. They’ve created several UI designs for new features that we hope to implement in the next phase of development.

What is the team composition?

Erin (Founder & UX Architect, Slide UX) and Hanna (Senior Consultant, Slide UX) handled the RFP process with me. When the project started, there was a project manager named Chad (Principal UX Consultant, Slide UX), and he had at least one person helping him with the user research piece. There was also a designer working on the project.

How did you come to work with Slide UX?

We found them through Clutch.co and submitted RFPs to them and four other agencies. Theirs was one of two that ended up being very thorough. We got the sense from Slide that they knew UX/UI very well. We felt confident that they could do the job after seeing their presentation. The other company gave a quote that was way too large, which made the choice easy for us.

How much have you invested with them?

We’ve invested $82,000 so far.

What is the status of this engagement?

We submitted the RFP to Slide in late April, and we informed them that they’d won the bid in late May. The project officially kicked off in June of this year and just ended in October. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any success metrics because the site hasn’t launched yet, but we’re all looking forward to that.

How did Slide UX perform from a project management standpoint?

The project management was the best part of the engagement. I’ve worked with several other vendors who didn’t even come close to how well Slide ran the project. They used the perfect amount of communication to keep us informed without taking up too much of our time. 

Chad, our project manager, was excellent. We could say something once and he would know exactly what to do. We never had to give detailed requirements, especially as the project progressed. He was quick to pick up on our needs and our vision. We had check-ins at various stages of the project, but there was always very little to change in terms of what was being delivered.

What did you find most impressive about them?

They have a sense of camaraderie that sets them apart from other remote teams. They’re very close despite not all living in the same town. Also, I think they were a great fit for us because of how small they are. 

Are there any areas they could improve?

I don’t have any recommendations. 

Do you have any advice for potential customers?

Include them in your candidate search. Compare their prices to other vendors, and you’ll find that they will provide more bang for your buck. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I would rate them a six if I could. They were always on top of the work. They did not miss one deadline.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design of User Facing Software for Food Distributor

"They’ve really been a good partner."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2016 - Ongoing
Project summary: 

Slide UX designed a new UI/UX for a food distributor's menu services tool. Their team interviewed customers to understand product requirements before iteratively building the design. 

The Reviewer
 
10,000+ Employees
 
Austin, Texas
 
Verified
The Review
Feedback summary: 

The new tool has received highly positive feedback. Slide UX's design impressed customers. Communicative and logical, Slide UX offered seamless project management and was always responsive. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing executive for a food distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were looking for a new UI for our menu services tool.

SOLUTION

What was the scope of their involvement?

At first, we were only going to do a UI change, but then we had to build it from the ground up because of internal challenges. They're very instrumental in the whole redevelopment process. It’s keeping us on track. They helped with the overall project, but they specifically were working on the whole user experience.

They interviewed many of the customers that use the tool and used their input in building the tool. After this, we kept iterating. They would design it. We’d build it, get more customer feedback, and integrate that into the project.

What is the team composition?

There are 4–6 people. There’s one key person and the others chime in when needed.

How did you come to work with Slide UX?

They were recommended to us. We did some due diligence. Out of the three companies I was looking at, they were highly rated based on feedback from previous customers.

How much have you invested with them?

We invested $250,000-$500,000.

What is the status of this engagement?

We started working together in May 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback is overwhelmingly positive. People are blown away and think the new tool is a game-changer.

How did Slide UX perform from a project management standpoint?

When we need them to be here, they come. We meet 2–3 times a week to review designs and do backlogs. It took us a while to get into a cadence, but it’s since been seamless.

What did you find most impressive about them?

I like their logical approach and the way they think through things that we probably wouldn’t have thought of.

Are there any areas they could improve?

They’ve really been a good partner. I can’t speak highly enough about them.

Do you have any advice for potential customers?

Be open-minded. You should establish meeting cadences upfront.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Data Analysis Firm

"The site presents us as an industry leader, rather than just a startup player, in our space."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Aug. 2019
Project summary: 

Slide UX delivered web design services for a data analysis firm. After conducting stakeholder interviews and user research, the team delivered wireframes and on-page content organization designs.

The Reviewer
 
201-500 Employees
 
Vancouver, Canada
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the enhanced design and predict significant improvements among several key metrics. Excellent communication and personalized support were hallmarks of the engagement. Customers can expect a transparent, flexible, and collaborative partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a people analytics firm that focuses on business consulting. We partner with enterprises and mid-market companies across various different industries to help them make better decisions. We do most of our work through data storytelling. As long as our clients have data, we can help them derive results.

My role is senior director of web strategy and digital marketing. I oversee all of our online experiences, including our website, our advertising, our social profiles, and our other digital properties. Everything that has to do with our online presence falls under my purview.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Our site design and overall UX felt too much like that of a startup. We wanted to update our messaging and flow to show that we’ve matured as a company. The goal was to have a website that’s more geared toward the majority market, rather than just early adopters.

One of the largest problems we had to deal with was cutting down our content and messaging. We’d used a ton of industry jargon and marketing-speak on the site, and many of our pages weren’t clear or concise. The page flow was also very limited. We had too many dead-end pages on our site.

SOLUTION

What was the scope of their involvement?

Slide UX started the project with stakeholder interviews and site research. Afterward, they moved into wireframing and high-level design work.

They focused on reducing the amount of content that we had on each page, as well as the overall flow of the site. For example, they gave us examples of bold, self-assured statements that communicated our message in a small chunk of text.

What is the team composition?

There were two core people assigned to the project. We had a main project manager who was also our principal UX researcher. She focused on keeping the project on task, scheduling and working on all of the interviews for the user research part of the engagement.

We had another individual who served in more of an administrative capacity. That person kept everything running on the backend.

How did you come to work with Slide UX?

I originally found Slide UX on Clutch several years ago. I engaged with them at my previous company for a site redesign, and I was pleased with the results there. I decided to bring them in for this project at my current company.

How much have you invested with them?

We’ve spent about $45,000.

What is the status of this engagement?

We started in earnest in May 2019, and the project wrapped up in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site launched very recently, but we’re already looking at a variety of metrics. We’ve had to tailor our measurements because some pages are more geared towards having users complete an action, while other pages are purely for content. We’re predicting decreased bounce rates and more conversions.

From a qualitative standpoint, the feedback we’ve gotten has been immensely positive, both from internal teammates and external visitors. We’ve done testing with a few of our customers, and they’ve all expressed that the messaging is much more precise.

Overall, the website is more usable. The navigational elements and site architecture are much more in line with what users expect of a larger company. The site presents us as an industry leader, rather than just a startup player, in our space.

How did Slide UX perform from a project management standpoint?

They met every deadline. We set scheduling expectations early on, and they were very communicative and transparent. If there was ever a delay, it was usually because of our internal struggle to gather proper feedback from various teams. From an overall project flow and time management perspective, they did an excellent job.

What did you find most impressive about them?

They’re a smaller team, and this allows them to be agile and connect on a personal level. Other agencies will assign you an account executive and won’t give you access to the people doing the work. With Slide UX, we got to know their entire team. We valued that level of collaboration.

They were also willing to hop on a quick call or have a conversation over Slack, no matter the question or request. They were always very quick to respond.

Are there any areas they could improve?

We did experience some issues with invoicing. They had a new administrative person who wasn’t as familiar with the process and ended up invoicing us for the whole project all at once. That was more of an isolated incident, not an overall process issue or anything like that. It was fine in the end, we just had to address it with them.

Do you have any advice for potential customers?

Make sure your team is ready to provide inputs and rally around a set timeline. Slide will always deliver as long as you give them the feedback that they need. Their success is dependent on your willingness to provide time and resources.

If you’re on top of everything and willing to commit to the project, they’re going to deliver a fantastic result. If you’re slow to respond or can’t gather consensus feedback, it’s going to be a little bit more challenging for them.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Healthcare Organization

“After launching our new website, we've had about a 93% adoption rate.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
April 2017 - Jan. 2019
Project summary: 

Slide UX helped develop a website for online assessment, including frontend design services.

The Reviewer
 
51-200 Employees
 
Tucson, Arizona
Blake Wescott
Business Architect, The American Board of Radiology
 
Verified
The Review
Feedback summary: 

Slide UX provided high-quality, user-friendly designs that significantly improved the organization's ability to meet the unique needs of a target audience. They took the time to understand client challenges in order to provide the best solutions and were very responsive throughout the process. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a business architect at The American Board of Radiology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We engaged Slide UX for web development services in order to help us make our website more user-friendly. We wanted to create an online application that made our maintenance of certification program easier for physicians, while meeting our requirements.

SOLUTION

What was the scope of their involvement?

We provided Slide UX with the project scope initially, but they also provided input on the overall architecture and design of our website. After we mapped out each page of the site and collaborated with their team on wireframes, they developed the site layout. UX, and individual sheets for each page.

What is the team composition? 

We worked with 3–5 people in total, including a project manager.

How did you come to work with Slide UX?

Our IT director at the time researched different UX firms online and eventually selected Slide UX. Although I wasn't involved in the selection process, I was extremely happy with the relationship overall.

What is the status of this engagement?

We worked with them on the most recent project from around April 2017–January 2019, but we plan to engage on them on different projects in the future. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After launching our new website to a major part of our users, we've had about a 93% adoption rate. The quality of their work, including user-friendly designs, has been great and the project has been been a huge success overall, helping us provide an easier solution for our physicians to maintain their credentials. 

How did Slide UX perform from a project management standpoint?

They were very accessible and responsive throughout the engagement, and flexible in providing solutions that met our unique needs. They went out of their way to figure out creative solutions and did a fantastic job overall. 

What did you find most impressive about them?

We're very happy with their willingness to take the time to understand our business model and unique challenges before helping us come up with solutions. 

Are there any areas they could improve?

I have nothing but positive things to say about our experience with them. I'm usually a very picky person, but they were solid partners throughout the project. 

Do you have any advice for potential customers?

Don't hesitate to work with them. They're not pushy, but able to provide a broad range of services. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Research for Technology Firm

"Our internal team was extremely happy with their research."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
April - July 2019
Project summary: 

Slide UX conducted a large scale research study, including 25 user interviews, to inform the UX strategy for a large technology company.

The Reviewer
 
10,000+ Employees
 
Austin, Texas
 
Verified
The Review
Feedback summary: 

While still in the strategic phase, their work has been well-received. Slide UX’s expert team inspired confidence throughout the project by communicating clearly from the start. Their timeliness, organization, and responsiveness justified the investment and made them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm a senior marketing manager for a large technology firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We had existing UX research from our internal team, but we wanted to dig a bit deeper. We needed to hire an external resource to create research to give us additional insights into our users.

SOLUTION

What was the scope of their involvement? 

Slide UX started by meeting with us to do a deep dive into our existing UX research and user personas. Then they sourced 25 users that fit those personas for one-on-one interviews. Next, they created a comprehensive study and questionnaire to walk these users through the learnings. Finally, they compiled all their research and systematic learnings together and shared those back with our team. 

What is the team composition?

I primarily worked with an account manager, a strategist, and then the person who conducted the research. 

How did you come to work with Slide UX? 

They were an internal referral. Someone on the marketing team highly recommended them to me. 

What is the status of this engagement? 

The project took place between April–July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Slide UX met with us in person for a workshop to help us think about how we can message the information across our digital properties. Our internal team was extremely happy with their research. Everyone came back from the workshop with glowing reviews. We're still in the strategic phase, and the research is helping us inform the new messaging. 

How did Slide UX perform from a project management standpoint? 

Their team was excellent. Project management was one of their greatest qualities. Slide UX was incredibly organized, always on time, and extremely responsive. We used Asana as a project management tracking tool. We also created a Slack channel and used email for administrative tasks. 

What did you find most impressive about them? 

Their organization and follow-through were incredible. Slide UX was so thorough and detailed in their research. They were a pleasure to work with. 

Are there any areas they could improve? 

No, nothing I can think of off the top of my head. 

Do you have any advice for potential customers? 

Stay engaged. Keep in the loop with them. Take in their learnings. You don't have to be super prescriptive, but don’t be afraid to ask for exactly what you need. They'll make sure to produce the outputs in a way that is valuable to your organization.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline and were incredibly communicative.
  • 5.0 Cost
    Value / within estimates
    Relative to other research agencies, they're extremely cost effective and reasonably priced.
  • 5.0 Quality
    Service & deliverables
    They exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    I recommended them to someone this morning, and I'll continue to do so.

UX & UI for Data Virtualization Firm

“The human factor was an important piece, and working with them was extremely easy.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - June 2019
Project summary: 

Slide UX conducted user interviews to complete a feasibility analysis of user flows. Then, they redesigned the UX to transition platform modules from desktop to web-based software. They delivered using Zeplin.

The Reviewer
 
201-500 Employees
 
Palo Alto, California
 
Verified
The Review
Feedback summary: 

Although the product is still in development, the work garners superb user feedback. The friendly team delivered effective project management with weekly status updates and responsive communications. They adapted quickly to understand the technical specifications and produced high-quality results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management at a software vendor for data management and integration. We have a single product, and this product has different modules. Some are more technically oriented for developers, and some are more business-friendly for end users. I coordinated the process of working with people from the development side to gather requirements, and then finding the right agency and explaining the scope of the project with them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We’re transitioning from desktop to web-based software, and we needed a UX agency to help us with that transition. 

SOLUTION

What was the scope of their involvement?

Slide UX worked on the two most important modules of our platform: the developer studio and a business catalog for business users. 

They did an initial feasibility analysis for one of the products. They helped us conduct interviews with existing users to see their pain points with user flows. They drafted the interview questions, and we made tweaks to cover all the technical aspects. They conducted the interviews and then prepared a summary presentation with video clips of users describing the pain points of the software along with recommendations to address them. Then, we went through a complete redesign of the UI to move from the existing standalone application to a web-based one and to modernize its look and feel.

We had a set of interviews at the beginning of the project and another one halfway through to show existing customers what we were working on and ensure that our existing customer base was understanding and happy with what we were doing.

For the design, we wanted to get an analysis of specific screens, which had to cover a variety of application elements. Slide UX also created a design guide for the basic components. We chose 12 screens for each application totaling 24 screens with the corresponding variations. They delivered notes, comments, and a style guide in Zeplin.

What is the team composition?

We worked with 5–6 people from their team, including a project coordinator, who focused on the overall relationship. We also had a project manager, who was present at every meeting and kept on top of everything. A graphic designer worked on screens and the style guide. The designer had an assistant who joined us for some of the meetings; I also worked with her directly. Two usability experts conducted the interviews and usability analysis, one for each application. 

How did you come to work with Slide UX?

We found them on Clutch, and they came up on the top three list in our research. We knew their name, and we also knew people who strongly recommended that we work with them, especially because they had worked with Slide UX on similar processes. When we talked to them, we could see they had a lot of relevant experience, which tipped the scales in their favor.

How much have you invested with them?

The initial estimation was $200,000–$250,000, but we came in below the estimate at $170,000–$180,000, which was nice. They were accurate with their estimations, but we were working on two applications, and some of the design elements and feasibility analysis were shared between the two, which reduced the individual work for each application significantly.

What is the status of this engagement?

We started working with Slide UX in November 2018 and wrapped up in June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided the design and the guidelines for it, and we’re currently working on development. The feedback so far has been excellent, but it’s still too early to gauge the impact on our business.

How did Slide UX perform from a project management standpoint?

They treated it like a proper project with follow-ups and milestones. We had a project file with all the dependencies between tasks, breakdowns, and task assignations. We touched base every 1–2 weeks to make sure we weren’t being delayed or had a critical problem. The project management was surprisingly good. 

They used Microsoft Project to share critical project files with us in PDF form. We used Asana for everyday communication and tracking tasks, and we had informal communication on Slack. They were open to having meetings with screen sharing anytime it was necessary. They provided a status update every week as a single-page PDF detailing how far we were into the project and how much had been spent of the time and budget. 

What did you find most impressive about them?

The communication was extremely fluid, and they were nice and helpful, especially in the beginning, when we didn’t know what to expect. They were open to all of our questions. The human factor was an important piece, and working with them was extremely easy. That’s always appreciated.

We liked the quality of the deliverables. It’s always an iteration, especially with a technical product, and it’s hard to capture the nuances of the interface, but we worked that out through several iterations, especially on the more complex screens. I explained the technical aspects of the product to their designers, and they were good at understanding them. 

Overall, we were happy with the human relationship and the results of the work, from the design to the look and feel, the process, the iterations, and how it all worked out.

Are there any areas they could improve?

They matched our expectations. The project was extremely technical, so we had to go back and forth more than expected in the beginning. Translating technical terms into laymen’s terms was a challenge, but they caught up quickly. Other than that, everything worked out smoothly. The personal relationship with them was fantastic. They were quick to respond any time we had a question.

Do you have any advice for future clients of theirs?

Clients should make sure the requirements are clear and understandable, including the use of illustrative videos. We did that, and we made the software available to them. That helped a lot, especially with the more complex parts of our software. Once the scenario was clear, translating our functionalities into particular screens was easy. They were also eager to start with design, but it was good to have the prep work and smooth the complexity.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We did a thorough analysis, and Slide UX came with a competitive price and had a much nicer portfolio than their competition.
  • 5.0 Quality
    Service & deliverables
    We were thrilled with the whole relationship.
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
Slide UX, LLC
Status
Active
Jurisdiction of Formation
Texas
ID
801824399
Date of Formation
Jul 30, 2013
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Oct 2, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
39
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
May 5, 2020