Slide UX

What evidence can you share that demonstrates the impact of the engagement? 

The project hasn’t launched, so it’s hard to say how successful it was. Qualitatively, we were happy with most of the design and UX work that they did. We felt like it was pretty valuable and we wouldn’t have been able to do it ourselves.

How did Slide UX perform from a project management standpoint?

Slide-UX did a good job of project management. Project status was reported on a timely and detailed basis. Meeting notes and summaries were diligent. We used Slack for a lot of our day-to-day communication,  and Asana for project management. They also used a few additional tools to share design mockups.

What did you find most impressive about them?

Slide-UX was very thoughtful, diligent, and conscientious about the design and usability aspects of our project. They took the time to really understand and think through what we were trying to achieve. They held detailed design reviews and asked for feedback and clarification whenever necessary.

Are there any areas they could improve?

Overall our project with Slide-UX went smoothly. When there were differences of opinion on design and UX aspects, we had open discussions to weigh trade-off's and resolve any concerns.

Do you have any advice for potential customers?

It’s always important to have clear boundaries and scope so things stay on track and everyone involved knows what they’re working on.

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any success metrics because the site hasn’t launched yet, but we’re all looking forward to that.

How did Slide UX perform from a project management standpoint?

The project management was the best part of the engagement. I’ve worked with several other vendors who didn’t even come close to how well Slide ran the project. They used the perfect amount of communication to keep us informed without taking up too much of our time. 

Chad, our project manager, was excellent. We could say something once and he would know exactly what to do. We never had to give detailed requirements, especially as the project progressed. He was quick to pick up on our needs and our vision. We had check-ins at various stages of the project, but there was always very little to change in terms of what was being delivered.

What did you find most impressive about them?

They have a sense of camaraderie that sets them apart from other remote teams. They’re very close despite not all living in the same town. Also, I think they were a great fit for us because of how small they are. 

Are there any areas they could improve?

I don’t have any recommendations. 

Do you have any advice for potential customers?

Include them in your candidate search. Compare their prices to other vendors, and you’ll find that they will provide more bang for your buck. 

What evidence can you share that demonstrates the impact of the engagement? 

The site launched very recently, but we’re already looking at a variety of metrics. We’ve had to tailor our measurements because some pages are more geared towards having users complete an action, while other pages are purely for content. We’re predicting decreased bounce rates and more conversions.

From a qualitative standpoint, the feedback we’ve gotten has been immensely positive, both from internal teammates and external visitors. We’ve done testing with a few of our customers, and they’ve all expressed that the messaging is much more precise.

Overall, the website is more usable. The navigational elements and site architecture are much more in line with what users expect of a larger company. The site presents us as an industry leader, rather than just a startup player, in our space.

How did Slide UX perform from a project management standpoint?

They met every deadline. We set scheduling expectations early on, and they were very communicative and transparent. If there was ever a delay, it was usually because of our internal struggle to gather proper feedback from various teams. From an overall project flow and time management perspective, they did an excellent job.

What did you find most impressive about them?

They’re a smaller team, and this allows them to be agile and connect on a personal level. Other agencies will assign you an account executive and won’t give you access to the people doing the work. With Slide UX, we got to know their entire team. We valued that level of collaboration.

They were also willing to hop on a quick call or have a conversation over Slack, no matter the question or request. They were always very quick to respond.

Are there any areas they could improve?

We did experience some issues with invoicing. They had a new administrative person who wasn’t as familiar with the process and ended up invoicing us for the whole project all at once. That was more of an isolated incident, not an overall process issue or anything like that. It was fine in the end, we just had to address it with them.

Do you have any advice for potential customers?

Make sure your team is ready to provide inputs and rally around a set timeline. Slide will always deliver as long as you give them the feedback that they need. Their success is dependent on your willingness to provide time and resources.

If you’re on top of everything and willing to commit to the project, they’re going to deliver a fantastic result. If you’re slow to respond or can’t gather consensus feedback, it’s going to be a little bit more challenging for them.

What evidence can you share that demonstrates the impact of the engagement? 

Slide UX met with us in person for a workshop to help us think about how we can message the information across our digital properties. Our internal team was extremely happy with their research. Everyone came back from the workshop with glowing reviews. We're still in the strategic phase, and the research is helping us inform the new messaging. 

How did Slide UX perform from a project management standpoint? 

Their team was excellent. Project management was one of their greatest qualities. Slide UX was incredibly organized, always on time, and extremely responsive. We used Asana as a project management tracking tool. We also created a Slack channel and used email for administrative tasks. 

What did you find most impressive about them? 

Their organization and follow-through were incredible. Slide UX was so thorough and detailed in their research. They were a pleasure to work with. 

Are there any areas they could improve? 

No, nothing I can think of off the top of my head. 

Do you have any advice for potential customers? 

Stay engaged. Keep in the loop with them. Take in their learnings. You don't have to be super prescriptive, but don’t be afraid to ask for exactly what you need. They'll make sure to produce the outputs in a way that is valuable to your organization.