The User Experience Design Consultancy

We started Slide UX to support the product teams and marketers who want to be sure their sites & mobile applications are useful, usable, good-looking, and optimized.

Our focus is on user interface design - iterative wireframing, rapid prototyping, and visual design - but we often begin a lot earlier, with generative user research, persona development, requirements definition, experience mapping, and information architecture. And we hang around to clean up the job with tasks like pattern library development, usability testing, conversion optimization, and marketing.

Perhaps most importantly, our clients love us. Nothing makes us happier than making life easier for the busy product managers and marketing teams we support.

Get in touch! We'd love to talk: [email protected]

 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2012
Show all +
Austin, TX
headquarters
  • Slide UX
    7000 North Mopac Expressway, Suite 200
    Austin, TX 78731
    United States
other locations
  • Slide UX Boston, MA
    United States
  • Slide UX Brooklyn, NY
    United States
  • Slide UX San Diego, CA
    United States

Portfolio

Key clients: 

Sysco, UPS, Harvard, Indeed.com, The American Board of Radiology (ABR), Atlassian, Wayne Fueling Systems, SolarWinds, A Place For Mom, ICF Consulting, KindHealth, Planview, Nymity, Rooster Teeth, Actian, Spanning, VMware, Fathom, Tango Health, GB Sciences, Swivel.Work, Talent Guard, Ziften, CreditCards.com, Built.io, Idera, Perillo Tours, Caregivers.com, RetailMeNot, Kapsch, HumanN, Forcepoint, TicketCity, Dimensional, JBL, SpareFoot, Motion Industries, HID Global, St. Ed's University.

Transforming Cannabinoid Science with GB Sciences

THE CHALLENGE

GB Sciences’ rigor and innovation are unparallelled in the emerging industry of cannabinoid science. The bioceutical first broke convention as one of the first cannabis companies to go public.

As laws began to change around the United States, the company had to serve many masters - showcasing the promise of GB Science's leadership team to potential investors, keeping the science community informed of latest innovations, delivering news about the sparkling new facility in development, and routing consumers to the retail brands it was affiliated with. 

WHAT WE DID

To tell their story, we delivered a full site redesign that shaped their sprawling legacy content into a crisp narrative. Through the process of site mapping, wireframing, visual design, and CMS development, we gave them a platform for keeping all audiences excited and informed as the company grows.

RESULTS

The public is now taking note. In 2018, the firm was named one of ten select...

Bringing Order to the Board for The American Board of Radiology

THE CHALLENGE

Board certification serves as the best measure of physician excellence. The content, data, and interactions that support decades of different radiological certifications and specialties are mind-boggling.

The ABR challenged us to create an experience in which candidates, diplomates, and other segments understood what they needed to do to stay certified.

WHAT WE DID

Our partnership with the ABR has spanned years and departments. We first helped rearchitect their public site, and have since redesigned their logo and logged-in experience (MyABR). Most recently, we designed the new Online Longitudinal Assessments that radiologists will use to stay certified. We've conducted multiple rounds of user research including generative research and usability testing to ensure that our work meets diplomate's needs.

The audience is sophisticated and detail-oriented, but some of our big 'aha's from usability testing were simple. For example, we learned that...

Mobilizing Around Online Conversion with Capriza

THE CHALLENGE

Capriza hired Slide UX to strengthen their online presence and better communicate their product offering on desktop and mobile experiences.

WHAT WE DID

We conducted a competitive analysis, facilitated a working session with their team to uncover their true pitch, and architected new wireframe concepts to tell their story in a more compelling way.

Our design team introduced a fresh, modern look and feel for the brand. Contextual photography now takes a back seat, and allows the site’s message and calls-to-action to guide the user.

RESULTS

When the CMO moved on to another opportunity, he brought us along. We've continued to work with him and his new team.

Turning Meters to Metrics with Fathom

THE CHALLENGE

Fathom applies modern data and business intelligence practices to power prosperous, customer-focused water utilities. To do that, they help customers normalize and derive insight from data from many different sources, ranging from real-time data transmission to manual reads of century-old meters.

WHAT WE DID

Slide UX advanced Fathom's mission with heuristic reviews of their current software, wireframes, and visual designs for their next-gen release, and product mapping for their long term vision. We paired with an internal designer to ensure that the end consumer had a seamless experience when using the consumer mobile app.

The showpiece of our work was a high-fidelity rapid prototype using live, embedded data visualizations from Periscope, layered with rich interactions around a specific large municipality's use case.

RESULTS

Since our first engagement, CEO Jason Bethke has been a huge proponent of Slide UX, introducing us to new teammates...

Designing for Integrated Data with Actian

THE CHALLENGE

Actian returned to Slide UX based on work we'd done for them pre-acquisition, when they were known as Pervasive Software. This time, the team sought to refresh three disparate, dated, and highly technical data integration and management systems.

WHAT WE DID

There was a lot to do, but the client team brought the subject matter expertise we needed to move quickly. Dev sprints defined at Actian helped us determine our design priorities.

Through iterative wireframing, we were able to streamline and reduce complexity. After presenting 3 design concepts to establish the visual patterns, the visual designs brought a cohesive look and feel to the products.

To help define and streamline the brand for future projects, we provided a pattern library, detailing their fresh new design system.

Throughout the project, we paired closely with the on-site product manager for a constant flow of information around changing dev priorities and incoming user...

Polishing Up a Dusty Brand for a Maid Service Franchise

THE CHALLENGE

MoreHands Maid Service originated in Slide UX's home territory of Austin, TX. Known for its eye-catching cars clad with big white gloves on top and catchy radio jingles, the friendly family-owned business was quickly advancing into new regions of Texas. Without a defined identify, they found their brand splintering by region and channel. When a family is running a business together across thousands of miles, differences in Pantone color should be the least of their worries.  

WHAT WE DID

Through design iteration and rapid user surveys, we blended the best of their history with their vision for the future to create one visual ID for all markets and applications. Then, we applied that to a search- and conversion-optimized website which we designed and built to tell the MoreHands story better in all locales. The marketing site led into the checkout flow we designed in close partnership with founder Greg Norrell.

The designs even scaled to support the...

A Ticket to Internal Innovation with TicketCity

THE CHALLENGE

TicketCity has sophisticated internal technology that helps them keep ticket prices aligned with the ever-changing market. But the interface serving these features didn’t inspire their staff or investors. They called on Slide UX to “get rid of all the grey”, but we did a lot more!

WHAT WE DID

After interviewing TicketCity employees who were heavy users of the system, Slide UX determined the data that employees really used – and why. We applied a 'slick' UI – their words – and added an usable mobile view so that buyers could monitor the data on the go. Frequent reviews with internal stakeholders clarified the use cases and contributed new ideas.

RESULTS

Our redesign contributed both modern style and increased utility. Client lead, Chief Purchasing Officer Caroline Gibbs, said to Clutch.co, "They did an amazing job. The communication was spot-on. Every step of the way, I knew exactly what was happening." 

Mobile-Responsive Digs for the RoosterTeeth Community

THE CHALLENGE

The local Austin gaming and entertainment community, RoosterTeeth, was in desperate need of a refresh. What had started as a garage pastime for its creators has snowballed into a burgeoning international community of young users who spent thousands of hours watching video and chatting with one another online.

WHAT WE DID

After interviewing actual members of the RoosterTeeth community to understand usage patterns and pain points, our team crafted mobile-responsive wireframes and visual designs for the new site. We provided the HTML and CSS for a newly mobile-responsive site overhaul that left the team and community delighted.

RESULTS

The Twitter response to the redesign spoke for itself. Fans were thrilled that they could now enjoy the site from their mobile devices. And Sliders were pretty thrilled when they realized how famous the stakeholders for this project truly were amongst RoosterTeeth's huge, devoted fanbase.

Projecting a Handsome Payoff with R2C Group

THE CHALLENGE

Ad Agency R2C Group built its reputation by using hard data to offer accountability and prove ROI on media spend. When they wanted to automate the reporting that showcases that data directly impacted clients, their president Jane Crisan suggested Slide UX, based on past experience working with founder Erin Young. The team from R2C asked us to design an analytics tool that balances power with ease-of-use.

WHAT WE DID

We developed requirements through stakeholder interviews and user stories. Then we created wireframes, data visualizations, visual designs, and a style guide to create a complete campaign monitoring experience for devices big and small. Finally, we delivered custom FusionCharts code to ensure pixel rendering.

RESULTS

With the product Slide UX designed, account managers at R2C were able to build complex, stylized dashboards for each client. Each dashboard blended the client's specific goals with the sophistication and intricacy of the...

Fresh Investments with SnapExit

To introduce this equity funding platform to the world, we conducted an online survey, developed personas, and explored three brand tile experiments to deliver an original visual identity and message strategy.

Menu Design and Beyond with Sysco

THE CHALLENGE

Sysco Foods brought us an opportunity; their old Menu Design software offered vital features, but its usability lagged behind modern cloud software.

WHAT WE DID

Based on insights from SMEs and end users, Slide UX designed MySysco Marketing, the new product that helps menu consultants and customers design & optimize restaurant menus and marketing.

Research has been key; we needed to understand the concerns of a restaurant operator. We used generative research to establish user stories and priorities. Once we drafted designs, we collaborated with Sysco experts and customers to determine whether our solution solved their needs. We worked closely with Sysco's systems and data teams to ensure that we made the best use of their massive dataset.

When development is complete for a feature, our team provides careful review. Conversations with users continue to stoke the backlog with opportunity.

RESULTS

Things are just really getting...

Enabling Better Benefit Selections with Tango Health

THE CHALLENGE

Making decisions around health care can be stressful – especially when users don’t understand their options. Tango Health's Decision Assist product is intended to make complicated benefit options easier for employees to understand, saving employers money in the process. New feature suggestions and feedback from end users offer continuous opportunity to enhance.

WHAT WE DID

Working with the Tango Health team, we collaborated to improve the Tango Decision Assist™ tool for mobile and desktop.

Rounds of iterative redesign based on market feedback have included paring back extraneous information, while adding visual interest and consistency.

In the process, Slide UX generates multiple options for how feedback can be addressed and new features can be presented, sometimes creating interactive prototypes of the latest & greatest experience for sales or development purposes. 

RESULTS

Each year, Decision Assist gets better & better. We...

Reviews

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UI/UX for Online Learning Portal

“Their unique potential is in a specialized combination of research and design and their ability to connect the two.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Aug. 2018
Project summary: 

Slide UX refreshed an online course portal for a university. They worked on individual pages, clarified labels, fixed wayfinding issues, and revealed hidden calls to action.

The Reviewer
 
10,000+ Employees
 
Massachusetts
Digital Communicatons Manager, University
 
Verified
The Review
Feedback summary: 

The site is currently in a development phase but the internal response is positive. Slide UX did well with intricate details and were transparent about expectations. They were responsive and based their design on competent research.

BACKGROUND

Introduce your business and what you do there.

I work for a division of a university that produces online versions of on-campus courses. I’m the digital communications and marketing manager who oversees the web property where those online courses are housed.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We wanted to refresh the web portal and bring it up to date. 

SOLUTION

What was the scope of their involvement?

They worked on our homepage, course catalog page, and individual course pages. They clarified labels attached to the courses, resolved wayfinding issues, and uncovered some hidden calls to action. They looked over the site and did some user research to evaluate any potential problems and come up with solutions.

What is the team composition?

Their principal responded to the RFP and helped us kick off the process. Then, she oversaw the project on a higher level while we interacted with a designer and a research lead.

How did you come to work with Slide UX?

Clutch was one of the places we looked for potential vendors. We did other web searches and asked colleagues for recommendations as well. We were looking for firms that had usability and UX expertise who could do user research. Ultimately, it was the evidence of their expertise in UX and the quality of their design work that helped them stand out from the crowd.

What is the status of this engagement?

We worked together from about April–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve completed the research and design and are currently in a development phase. The site isn’t live yet but the designs are well-received internally. The developer is very impressed with Slide UX’s work and we’re very happy with the product so far.

How did Slide UX perform from a project management standpoint?

They did very well and captured a lot of intricacies. They understood the detail needed right away and were transparent about expectations. They set a good baseline and were consistent throughout the process. They were generally available through email and Slack and were very responsive. They were always up-to-date with invoices and time tracking; everything came in on time and under budget.

What did you find most impressive about them?

Their unique potential is in a specialized combination of research and design and their ability to connect the two. They did excellent user research and translated their findings into appropriate design decisions. They went beyond purely aesthetic choices and based everything on the data.

Are there any areas they could improve?

There weren’t any sticking points with our arrangement. They’re very flexible but also firm when they believe strongly in something.

Do you have any advice for potential customers?

It’s wise to have a clear sense of what you hope to achieve, but they can help solidify your goals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything went as planned. They delivered on time at the pace we expected.
  • 5.0 Cost
    Value / within estimates
    We originally planned on a smaller scale but they came up with an entire new design language within a budget we were comfortable with.
  • 5.0 Quality
    Service & deliverables
    They delivered everything they promised and were professional and sensitive to our visibility. The design is very high quality.
  • 5.0 NPS
    Willing to refer
    I would happily recommend them.

Rebranding and Website Design for Cloud Backup Company

“Thanks to improvements Slide UX made to user experience, more users are requesting demos of our services."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017
Project summary: 

Slide UX set up templates for a website and helped redesign a brand, including an updated website that allows users to set up and schedule demos of services.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Morag Keirns
VP Marketing, Spanning
 
Verified
The Review
Feedback summary: 

Slide UX helped relaunch a strong brand and made improvements to the website and user experience that's led to an uptick in customer interest. Open and flexible in their approach, working with their team is both fun and easy. As a bonus, they deliver on time and oftentimes under budget.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of marketing for Spanning, a cloud-to-cloud backup platform for Google Apps, Salesforce, and Office 365.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Initially, we needed help creating templates for responsive emails, and landing pages on our website for our marketing automation system.

SOLUTION

What was the scope of their involvement?

Slide UX has worked on several projects for us, including setting up the templates for our responses, emails, and landing pages on our website. They also helped us rebrand the company, which included the design of a new logo and reworking our website. They redesigned workflows on the site, allowing users to sign up for demos and book times on a calendar. Their team not only provided all the wireframes, but also created a content strategy and provided recommendations as well.

What is the team composition?

I mostly work with Chad (Creative Director, Slide UX), Hanna (Senior Producer, Slide UX), and Megan (UX Researcher, Slide UX) who led the research and did user testing of the demo sign up feature on our website.

How did you come to work with Slide UX?

I've worked with Chad in the past, so I already had an established relationship with him.

How much have you invested with them?

We pay them based on time and materials per project.

What is the status of this engagement?

We've been working together since the end of 2017 and the relationship is ongoing. They were able to finish all deliverables for the website within 12 weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Changes to our website have been very well received overall. Thanks to improvements Slide UX made to user experience, more users are requesting demos. It's also helped our sales team get in touch with customers during an ideal time in the buying process.

Their team helped us launch a strong brand, which is especially important to us since we've had a long history of brand changes and confusion in the marketplace. They've helped us start fresh in a positive way.

How did Slide UX perform from a project management standpoint?

Hanna does a great job of communicating with us and letting us know where we stand in terms of hours used against our budget as we progress. They often come in under budget and are good at determining the requirements of each task without investing too much time in areas where it isn't necessary. Overall, they're responsive, accessible, and receptive to any feedback we provide.

What did you find most impressive about them?

As a company focused on user experience, I love that they're open to working with me on whatever project I need them to work on. They've developed a thorough understanding of what we do and what we're trying to achieve, so they continue to be a great partner to have by our side. They're also fun to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple UX/UI Projects for Video Visitation Company

"It was a successful project and we’re very pleased with their design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Slide UX designed the UI/UX for three video app projects. They created wireframes and login pages and will design additional features moving forward.

The Reviewer
 
11-50 Employees
 
St. Louis, Missouri
Morteza Sahebkar
Head of IT, HomeWAV
 
Verified
The Review
Feedback summary: 

There's been a great appreciation for the app’s design, which in turn has effectively boosted sales. Slide UX’s team is not only punctual but also quick at handling change requests. They’re a knowledgeable partner that will provide the best input to prevent mistakes.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT at HomeWAV. We provide video visitations for correctional facilities and are in about 15 states so far in the U.S.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We needed help with UI/UX on several projects.

SOLUTION

What was the scope of their involvement?

We did three projects with Slide UX. The first one involved designing an inmate login page before authentication, which is the very first page that inmates see on our kiosk. They created everything, including the wireframes and five to six pages.

The second project involved redesigning our visitor app, which is available for both iOS and Android devices. We asked them what aspects they thought would generate more money for us. Also, some of the features of the app weren’t clear enough for the visitors, so the revamp was necessary for the whole platform. It was about 40 pages of design.

The third project is the inmate login page after authentication. They used Sketch for their work, which was cool because it allowed me to show the designs to my developers. It was really important to us to have professional designs in place before starting build more applications.

What is the team composition?

Their founder is our main point of contact, and a group of five to six people has been involved in the work.

How did you come to work with Slide UX?

We found them by searching online and looked at their reviews.

How much have you invested with them?

We pay them on a project-by-project basis.

What is the status of this engagement?

We started working together at the beginning of 2017 and the collaboration is ongoing. We have a couple of different projects we’re looking to use them for. We also want them to redesign a couple of more features in our application.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We showed our inmate login page to a couple of our clients and they really liked it. It was a successful project and we’re very pleased with their design. It’s fancy and attractive for inmates as well.

The second project helped increase our revenue, which was really impressive. The president of our company was so happy with it that he let them do our third project. My team is also extremely satisfied with them.

How did Slide UX perform from a project management standpoint?

They’re very responsive. I’m a picky person and when I requested a couple of changes, they were quick to deliver. All their work has been done in a timely manner.

Do you have any advice for potential customers?

They’re experienced people that know how stuff should be and provide great suggestions. I requested some changes on a few occasions and they convinced me against them. My advice to potential clients would be to take their suggestions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were timely.
  • 4.5 Cost
    Value / within estimates
    It was a little expensive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Design Work for Resource Management Company

“I really appreciate that Slide UX works like they’re a part of the team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2016 - Ongoing
Project summary: 

Throughout an ongoing engagement, Slide UX has created a responsive site design, incorporated branding in an iterative process, and produced a modular email template system for use with Marketo 2.0.

The Reviewer
 
501-1,000 Employees
 
Austin, Texas
Lori Baldwin
Director of Digital Marketing, Planview
 
Verified
The Review
Feedback summary: 

Slide UX’s designs have resulted in increased form-fill percentages and permitted easier website maintenance for developers, thus increasing productivity. They’re reliable in terms of delivery and budget awareness, all while issuing a level of value unobtainable through a more structured approach.

BACKGROUND

Introduce your business and what you do there.

Planview is an enterprise software company. I’m the director of digital marketing and operations, so I’m responsible for our web properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We didn’t have an in-house UX designer, so we started using Slide UX as an extension of our team.

SOLUTION

What was the scope of their involvement?

They take care of all of our UX work. We have multiple web properties that are the result of various different acquisitions we’ve done.

Slide UX was originally brought in a couple of years ago when we were in the process of redesigning and updating our core site in order to represent our full product line. We needed to transform it from a brochureware-type of site to a transactional demand site focused on explaining our company and products. We also needed to architect the site in a way that captured our demand well. We’ve used them as our UX team as we’ve continued to improve the site.

We’ve really integrated them into our sprint process and do development sprints every two weeks. In conjunction with those, we’re also doing design sprints in order to create the backlog of designs that will go into future development sprints. We really work with them as if they’re employees of our company.

As part of that project and the ongoing work, all of our sites need to be responsive and enabled for all screens. Even though our website was partially responsive when we first started the major redesign, one of the key requirements of Slide UX’s work was to provide a 100% responsive design.

We’ve also been going through a rebranding during the past two years. We’re incorporating the new brand as we redesign portions of the site. They’ve been very involved with that process as well.

Additionally, we went through a big consolidation of our Marketo and Salesforce backends last spring. We used that as an opportunity to also redesign all of our emails. Slide UX designed a modular email template system for us to use specifically with Marketo 2.0, which is a relatively new technology.

What is the team composition?

We routinely work with two designers: Brant (User Experience Architect, Slide UX) and Chad (Creative Director, Slide UX). They both primarily do the same UX work for us on different projects at any point in time. Chad managed the email template design project. We also worked with another user experience architect early on who was very instrumental in defining the site’s new architecture.

How did you come to work with Slide UX?

I used to work with Brant at a previous company where he was one of the designers on my team. Planview’s CMO brought them in right before I joined the company because he’d worked with them at another company.

What is the status of this engagement?

We began working with them in May of 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The percentage of our form fill has increased significantly since we’ve implemented various redesign phases. The original site was very difficult to maintain since every page was slightly different and because we didn’t have standard designs for page types. From a maintainability standpoint, the designs they’ve provided have definitely helped increase our productivity. Our overall operation is much more efficient because the site sections are standardized and not a new experience for our development team every time they access them.

How did Slide UX perform from a project management standpoint?

I can absolutely count on them to finish what they promise on time. I can’t recall a single situation where they’ve missed a deadline, which is extremely important to us because we have a timely model around design completion. If they were to fail to hit a design deadline, it would impact our own development sprint. Their promptness enables us to run a pretty tight process from design all the way through to QA.

What did you find most impressive about them?

Their flexibility is the most impressive thing. They often have to start work with a fragmentary specification that we’re still iterating through. They’re very good about being involved with that process and working with us in an iterative fashion. Other designers often require complete specs so they can just start the design process. We don’t like this because if we need to change something along the way, it causes the project to start over.

I really appreciate that Slide UX works like they’re a part of the team and can adapt to a process that isn’t extremely structured. That kind of sequential approach wouldn’t work with the rest of our processes.

They have a fantastic attitude. It’s probably somewhat frustrating to have designed 80% of something and then have to go back and change things because of the end client. Neither Brant nor Chad treat that as taking a step backward, but instead treat it as part of the iterative process. They really seem to value and prefer the way we do things because it gives them the ability to iterate with us. They’re a part of those discussions as we work through projects. It gives them the ability to provide a level of value not possible in situations where clients give them concrete specs.

They do a really good job of keeping me updated on our spend so that I can track things to ensure we’re staying within budget. They also send invoices on time. I’ve been in past situations where agencies didn’t have any kind of fixed invoice schedule, which created a lot of issues on the client side when we had to go back and ask for them. I really appreciate that Slide UX is a relatively small agency that has their accounting under control through a very structured approach. They can always tell me what we’ve spent in an estimate between invoices if I need it.

Are there any areas they could improve?

Everything has gone pretty smoothly.

Do you have any advice for potential customers?

Prepare to work with them in a similar way that we do (i.e., make them an extension of your team). Involve them in the conversation as you’re planning the project as opposed to pulling them in after a lot of discussions have taken place.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re a bit more expensive than some other UX designers, but the value we receive it worth what we spend.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Research & Redesign for Consulting Website

“We’ve substantially increased our traffic to our website.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Slide UX redesigned a website for a global consulting firm. They first conducted comprehensive research into the requirements and then rebuilding almost the entire site.

The Reviewer
 
5,001-10,000 Employees
 
Fairfax, Virginia
VP Digital & Performance Marketing, Global Consulting Firm
 
Verified
The Review
Feedback summary: 

The redesigned website is dynamic, unique, and interesting, bringing increased levels of traffic to the site and attracting new business. The team was extremely dedicated throughout the project, communicating attentively, and completing all work promptly and to a very high standard.

BACKGROUND

Introduce your business and what you do there.

ICF is a global consulting services provider that serves clients in a number of markets, including commercial industries and governments around the world. We provide consulting and advisory through implementation services and engagement services. I’m the vice president of digital and performance marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We needed to bring a more opinionated design to a new editorial destination we were creating for our site’s brand. We needed someone who could come in and operate through a number of different lenses. We wanted to build a digital product and needed someone who had the ability to design something that would translate into solid, usable product interactions. It needed to be informed by solid research and exploration of some different visual design alternatives.

SOLUTION

What was the scope of their involvement?

Our first project was designing a new editorial destination. They came in and facilitated a group of our editorial team, our digital team, and a number of our content producers. Through that, they got a firsthand feel for the vision and the existing materials we had.

We then entered into a timebox design period. We workshopped around the vision and the design team turned around a number of prototypes of concepts. They built in a couple of rounds of iteration, using the first round to push the boundaries a little bit. Ultimately, we made our way towards a final design and, once we had that, they assisted us in selecting who we should partner with to build it.

We planned the detailed implementation of the new editorial site. Slide UX built the detailed design and all the HTML, CSS, JavaScript, and asset development that we needed for the site, while the other agency built the backend components of that. We’ve redesigned and rebuilt almost our entire website. We’ve backed into redesigning a lot of the core site, giving it an overhaul both visually and from a usability standpoint.

We were then able to use that as a launch point into some subsequent projects, including a large one that all three of us worked on together. We also did a couple sequential projects and now they are our agency record for interaction design.

What is the team composition?

We have worked with about four different people. Their creative director, Chad took point on the visioning and concept and guided it through the various stages of development. Another designer, Jeff, was involved from the creative and visual design standpoint. Samantha [User Experience Researcher, Slide UX] was our content strategist. She had a really challenging job of working with us to figure out how the design could support some of the content and interactions from an editing and design standpoint. Hannah was our project manager who kept on top of how much time we were spending on things and made sure we met our deadline.

How did you come to work with Slide UX?

I had some experience working with them in other organizations, which is what led me back to them.

I wanted to bring in Slide UX because I knew their approach to building things. It involved spending time gaining a deep understanding of the problem space: what the goals were, building something that supported the goals, and ensuring it had a visual identity. We turned our attention to them and they were differentiated for us by their approach.

What is the status of this engagement?

We started working together in August 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was a huge success. It was a game changer for me and my team in terms of developing credibility. What we created with SlideUX was unique and special: a living asset that turned into lots of new traffic, new business, and new excitement amongst our business units. It was a huge win all around.

We’ve increased the quality and quantity of traffic to our website through the creation of our blog, and to our career site as well. Those have both been huge bonuses for us that have earned us the confidence of a number of our business partners. People come with new digital products that they would like to build based on the work that Slide UX has already done.

How did Slide UX perform from a project management standpoint?

They go above and beyond to make sure they accommodate everything during the collaboration, using a variety of tools. We have our design discussions in Basecamp and have a Gantt Chart of our project timeline always available. We can always see what the latest task work has been and where we think things will fall out. We can always change our priorities together, but they’re always reflecting it back. We use Zoom Conference and they also have InVision, Zeplin, and a lot of products that help us collaborate on designs and turn them into detailed code examples for the developers.

They’re very on top of the other hygiene elements. We begin every week with a virtual standup meeting where they bring us up to speed on how much of our retainer we’ve used on what projects. Many times, they have to tell us we’re not giving them enough work. Erin, who runs Slide UX, reaches out fairly constantly to check in and hear our feedback personally, which is a really nice thing too.

What did you find most impressive about them?

They do solid research. Their design is user-centred and grounded in research, while their work style is adaptive and committed. What you see is what you get. I’ve never felt I was shown something that didn’t look like what was promised. It’s always exactly—or even better than—what we were planning.

Are there any areas they could improve?

They could clone all their people!

Do you have any advice for potential customers?

They’re really good communicators. If you’re open to what you’re trying to achieve and what the challenges are, then invite them in to help explore that with you. They’re able to meet your needs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It’s typically our top thing that drives all else.
  • 5.0 Cost
    Value / within estimates
    It’s very competitive in terms of value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design & Strategy for Privacy Management Co.

“They were very timely and had great ideas throughout the project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2016 - Ongoing
Project summary: 

Slide UX designed, prototyped, and implemented UX/UI for a software tool created by the client’s in-house development team. They also provided input on functionality and user flow.

The Reviewer
 
51-200 Employees
 
Toronto, Canada
President, Privacy Software Company
 
Verified
The Review
Feedback summary: 

An emphasis on the client’s business objectives allowed Slide UX’s team to ask substantive questions, simplify the platform to maximize functionality/usability, and add/remove features to achieve the best outcomes possible.

BACKGROUND

Introduce your business and what you do there.

I am the president and founder of a company that specializes in software solutions around compliance with privacy laws. We’ve been operating in the US and parts of Europe for fifteen years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We do not have an internal frontend team and were looking to outsource UX/UI for a software tool we were building.

SOLUTION

What was the scope of their involvement?

We went to them with an idea of what we were looking to build, and they worked with us to understand the business outcomes we wanted to achieve. They came back to us with a number of different ideas and design options, as well as several questions that ultimately led us to create a better product as a whole. They worked on Zeplin to create prototypes and work efficiently with our development team. We originally hired them as UX/UI designers, but they ended up helping us from a functional standpoint as well.

They worked through multiple iterations of various features of the product and simplified its functionality to maximize utility using fewer resources. They helped us to get our product on the market as quickly as possible, and we saw a tremendous ROI on this venture.

What is the team composition?

I worked with two UX/UI specialists, and any screen that was designed for this application went through them.

How did you come to work with Slide UX?

We created a list after doing some online research. After several interviews, Slide UX quickly rose to the top. We tested them out by giving them a chance to present a few ideas based on our challenge, and slowly ramped up from there.

How much have you invested with them?

The services that they’re providing range from $10,000 to $20,000 per month. We’re based in Canada, and although outsourcing to the U.S. is more expensive, we’ve seen tremendous value in the money we’ve invested.

What is the status of this engagement?

We started working together in July of 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got a much better product to market faster, which has driven revenue faster as a result. Our product is more visually appealing and easier to use than those of our competitors, and our sales numbers have reflected that. The pressure they applied on simplifying the product has allowed me to get more out of my developers per sprint.

How did Slide UX perform from a project management standpoint?

They were very timely and had great ideas throughout the project. They earned the right to tell me what to do, and always ran ahead of schedule. They reliably met deadlines and provided substantive input on what we were asking them to do and how it could be improved. My team used Slack for daily communication, and they provided me with design files on InVision that were then carried over the Zeplin for my developers. They also used Asana for task management.

What did you find most impressive about them?

Beyond their excellent quality of work, they worked hard to understand my business objectives and provide functional feedback that was very valuable to us. We plan to keep working with them in the future.

Are there any areas they could improve?

No, nothing comes to mind.

Advice for potential customers?

Trust them and give them a lot of leeway. Go to them with a good understanding of your business objectives and let them provide input on potential solutions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I’m focusing on the return on investment, not the cost itself.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Design Work for Real Estate Startup

"The team consistently delivers everything we need."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

Slide UX designs website, mobile apps, and broker tools for a startup’s development team on an ongoing basis. Designers improve concepts from a UI perspective and formulate messaging with the marketing team.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Greg Kattawar
Co-Founder, Swivel
 
Verified
The Review
Feedback summary: 

A major client’s 30 beta users gave strongly positive feedback on the first products rolled out. Designers adeptly execute nuanced requests, even when given vague instructions. The project lead used a unique management style to smoothly integrate resources, meet timelines, and manage expectations.

BACKGROUND

Introduce your business and what you do there.

I'm one of the founders and the VP of development of Swivel. We’re a commercial real estate startup company with six employees, and are located in Austin, Texas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Our company uses software to facilitate building networks between brokers and tenants in commercial real estate. We needed a provider who could work efficiently and complete often vague and nuanced requests. The contractor UI designers we'd been using lacked the experience to keep up with our pace. In the startup environment, ideas often need to be fleshed out. It can be hard to give clear-cut directions.

SOLUTION

What was the scope of their involvement?

We work with Slide UX on a continuous basis. Their first task was designing our mobile app which we issued to our first beta customer. After working on that for a few months, they started designing our corporate website which they're continuing to improve. They've also been building broker tools that will be available on a backend portal behind the site’s login.

Slide UX has assisted with virtually everything we've done since we started this company. They focus on design, while our internal development team executes the implementation. The designers also created finished products for the initial version of our website. It was hosted on WordPress, and they picked out the theme and templates. On occasion, we've provided wireframes for the design. The founder Erin Young improves our concepts from a UI and design perspective. We collaboratively flesh out ideas to the point where she can start creating new designs and mockups.

What is the team composition?

Erin Young is our primary point of contact and we’ve worked with three additional resources. A WordPress expert handled the site and themes. Two supplemental designers have helped efficiently complete a high volume of work at times.

How did you come to work with Slide UX?

I've worked with several local and national design firms during my 25 years in Austin’s software business. We considered a few companies before contacting Slide UX. We wanted a design firm to work with us on a consistent basis. Several vendors were only willing to execute a finite project, which ruled out several options. Other firms have a laborious design process that we found prohibitive. We needed a flexible provider who was open to different methods. During our consideration process, we assessed their previous design work and ability to communicate ideas.

How much have you invested with them?

We pay Slide UX a monthly average of $10,000. In total, we've spent over $70,000 on their services.

What is the status of this engagement?

We began working together around August of 2017 and our engagement is ongoing. We always have projects for them to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Slide UX more than cleared the bar from the first major phase of work. One of our major data customers has 30 users on our mobile app, which is the first product we rolled out. Those users were not in the tech field. They worked for a company that sells homes and builds major housing developments. We got excellent feedback on the design that Erin initially formulated. There were no usability errors or pressing changes to make.

We received similarly positive feedback on our website. My colleagues who helped start this company are all seasoned software professionals. Having seen a lot software, we're fairly good critics. Erin does a really great job incorporating our feedback and achieving results. Conversely, she knows when to push back on our requests. She offers a fresh and useful design perspective that helps us see the big picture.

How did Slide UX perform from a project management standpoint?

Slide UX’s resources are very compatible with development staff. Erin listens to our ideas and does an A plus job managing the project. I can't praise her enough on how well she integrates with our team. She has an excellent method of utilizing InVision, Zeppelin, Slack, and Basecamp. The design work often comes in discrete stages that help us prioritize and meet our deadlines for development. The team consistently delivers everything we need.

Erin manages our expectations effectively. We’ve given them some unreasonable time constraints. If we ask them to redesign six things in two days, which we know is impossible, she'll walk us through a pragmatic alternative.

What did you find most impressive about them?

Erin is exceptional at messaging and marketing to our target audience, more so than any design resource I've ever worked with during my career. This was an unexpected fringe benefit of our engagement. She actually helps our marketing staff figure out their messaging, which is always tied into the design.

Are there any areas they could improve?

The only thing they could improve on would be expanding their company. With more resources, they could complete projects faster and take on more work.

Do you have any advice for potential customers?

Erin's review process is slightly different from what I was used to, but it really works well with her team. We don't see their whole method, but it's effective. I was pleasantly surprised with how she conducts the hand off to our development staff. I prefer her method, and will use it from now on. It's a net plus for any software company.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have done so.

User Research & Design for Caregiver Application

"Slide UX went into the weeds to ensure a successful outcome."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - 2017
Project summary: 

Slide UX provided UX design for a home care referral platform. After conducting extensive usability studies, they focused on ease of use for customers largely unfamiliar with navigating web platforms.

The Reviewer
 
1,001-5,000 Employees
 
Seattle, Washington
Laura Hampton
Product Manager, A Place For Mom
 
Verified
The Review
Feedback summary: 

Slide UX’s designs have received positive feedback from users. They cemented trust by working closely with on-site teams to understand nuances of the industry. Clearly articulated methodologies place clients unfamiliar with UX design at ease.

BACKGROUND

Introduce your business and what you do there.

I’m a Product Manager with A Place for Mom, the nation’s largest senior-living referral service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were developing a platform that allows families to easily find hourly in-home care and needed assistance with UX design.

SOLUTION

What was the scope of their involvement?

Slide UX’s involvement with the project predates my own. They carried out usability studies and had documentation in place (including Flinn diagrams) which I could reference. They designed the UI of our website. With their help, we also implemented a new feature which allows care providers to access our portal, search for jobs in their area, and apply.

What is the team composition?

Erin [Young, Founder, Slide UX] was my primary point of contact and she facilitated most of the advanced research before I took on the project. I also worked frequently with Lindsay Winters [UX Designer, Slide UX] and Travis Slate [UI Designer, Slide UX].

How did you come to work with Slide UX?

Our former COO had a longtime business relationship with Erin. He brought her in based on their existing trust.

How much have you invested with them?

Between $50,000–$200,000.

What is the status of this engagement?

We started working together at the end of 2014. While we completed the project in October 2017, they continue to work on other assignments for our company.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s difficult to gauge feedback since we have a relatively small user base, but everyone we’ve spoken to has been very pleased with the designs. Our internal team also enjoys working with Slide UX, as they’re been very receptive to feedback and make tweaks as needed.

Prior to working with Slide UX, we used overly simple designs which relied on inaccurate assumptions about our target demographic. Since most of our customers are older, usability tests showed that they didn’t necessarily have an intuitive understanding of web navigation. Slide UX helped us stay cognizant of that fact.

How did Slide UX perform from a project management standpoint?

They worked with our on-site team on a weekly basis in order to touch base. Their team was accessible, responsive to emails, and communicated proactively anytime we had questions or concerns.

They also took the time to understand the unique circumstances of our industry, and how those details might affect user experience. Slide UX went into the weeds to ensure a successful outcome.

What did you find most impressive about them?

They’re fun to work with and understood our business, which isn’t always the case with vendors. It never felt like we were simply another customer; Erin became an integral partner and we trusted her to make the right recommendations.

As someone who’s new to UX, I also appreciated that Erin took the time to explain her process.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for future clients of theirs?

The more you share about your company, the better service Slide UX can provide. Even if you feel you’re oversharing, this likely isn’t the case. They take things to heart and place every detail in the context of customer experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We got our money’s worth.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone in need of UX design.

Streamlined Design for Data Integration Application

"Personality-wise, they’re an ideal fit for our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Ongoing
Project summary: 

Slide UX provides design and software requirements consultation for integration management products, prioritizing an intuitive customer experience. Deliverables include wireframes and user research analysis. 

The Reviewer
 
201-500 Employees
 
Palo Alto, California
UX Designer, Software Company
 
Verified
The Review
Feedback summary: 

The new application has already attracted enthusiastic feedback from internal stakeholders, many of whom appreciate the product’s improved usability and simplicity. Slide UX’s thoughtful suggestions, consistent quality, and flexibility amidst a shifting scope continue to impress. 

BACKGROUND

Introduce your business and what you do there.

I’m the UX designer at a software company that focuses on building integration software on the cloud and on-premise software for our customers. Our primary users are developers, but we also target admins and people who may be managing integration. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

Building software for integration is quite complicated. Our goals include creating integration software that is simple and intuitive for our users and building out complicated integrations. With the next generation of our integration products, we wanted to focus on the usability and simplicity of our products, both on-premise and for the cloud. 

SOLUTION

What was the scope of their involvement?

We started with initial discovery. We were building out a new integration platform as a service that was our focus for the year. We weren’t sure how to tackle that objective from a UX perspective, so we brought in Slide UX fairly early to provide an integration platform as a service to our users. They were part of several of our design and requirement conversations, and they started building out wireframes and designs based on our discussions.

Over the past nine months, our requirements and delivery goals have constantly changed. Slide UX is flexible in making those changes and requirements. We’re still providing an integration platform as a service, but we’re more focused on a specific piece of that now: providing data-integration management tools versus all the other types of integrations that we offer. They’re working with us to navigate the requirements for that piece and strategizing how we can provide an intuitive experience for our integration customers.

We always had user research in the plans with Slide UX. Throughout the past nine months, they’ve done a lot of design work and wireframes for us. User research is the last thing that gets cut from our requirements, but more recently Slide UX did some basic surveys of our users. They put together a survey with about 30 questions, sent it out, and are in the process of analyzing that data to see what path we should take with some of the features of our product.

Early in the process, they provided a prototype of some of the designs they did. They’re constantly giving us updated design artifacts. I’m able to play with them and iterate over some of those designs. They’ve also put together a style guide to promote consistency for our development team as they’re creating the UI.

What is the team dynamic?

We’ve worked with probably five people, but we are consistently working with Erin [Founder & User Experience Architect, Slide UX] and Megan [UX Researcher, Slide UX]. They’ve brought in a few people with more experience or a specialty in certain areas. For example, when we were working on digital design concepts, they brought in somebody who specialized in putting together visual designs. When we were doing the survey, they brought in someone who specialized in user research and survey writing.

How did you come to work with Slide UX?

We’d worked with Slide UX for another project about three years ago. I’m not sure how they were discovered for that project. We liked working together, so we approached them again for this bigger project. They had the background knowledge from the previous project, so they didn’t have to learn many concepts. Personality-wise, they’re an ideal fit for our company.

How much have you invested with them?

We’ve spent $100,000–$200,000.

What is the status of this engagement?

We started working together in December 2016, and our collaboration is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have data because we just launched the new application and don’t have any customers on it yet. We’ve shown the new web application to internal stakeholders who use the product constantly and received great feedback. They said that we’re resolving some of the complications and difficulties they faced with the previous product.

How did Slide UX perform from a project management standpoint?

They performed well. I can’t think of an instance where we’ve had an issue. We meet every week, and they provide several different tools, including Basecamp, to coordinate the collaboration and project schedules.

What did you find most impressive about them?

We’ve had a positive experience with Slide UX. They’re easy to work with. Since we’ve constantly changed our requirements, I’m always a little nervous to tell them when we’re about to change the requirements again. But, they’ve always worked with us on that. They have other resources within their organization who can assist when we need them, which has been really helpful.

Are there any areas they could improve?

I can’t think of any ways they could improve. I’ve really enjoyed working with them. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Rapid Prototyping for Software Development Company

"I was really impressed by how much they got done in a short amount of time."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - July 2017
Project summary: 

Slide UX collaborated on ideation and development to demonstrate a key back office product line. The team completed three use case prototypes with app-quality UX simulation using static clicks.

The Reviewer
 
501-1,000 Employees
 
Austin, Texas
VP, Backoffice Software Company
 
Verified
The Review
Feedback summary: 

Slide UX deftly sifted complex information to highlight industry edge. While one designer’s innovation outshone the other’s, the prototypes played well to the target audience. The team’s asynchronous project management, receptivity to feedback, and clear communication simplified remote workflow.

BACKGROUND

Introduce your business and what you do there.

Our company supplies back office software, technology and integration for agencies, authorities, and public entities around the world. I’m vice president of global product and strategy management for the back office solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We had an important product line that we needed a series of demonstrations for. Some of the functionality was under development or going to be under development shortly. We wanted some functional prototypes that would explicate our vision.

SOLUTION

What was the scope of their involvement?

We did the ideation together. We described what we were trying to accomplish and what worked or hadn’t worked previously for us in our industry. They took that input and worked it through a couple of iterations.

Some of the use cases were easier than others. Some required three or four quick rounds of ideation and some one or two. Based on the ideation, they constructed clickable, functional prototypes for us, using static clicks and back office data. The prototypes simulated an app-quality user experience, but without the full functionality. One prototype was very complex and took most of the time. One involved medium complexity and one was really straightforward.

What is the team dynamic?

I had contact with the owner. There was also a project manager, a lead designer, and a second designer.

How did you come to work with Slide UX?

I had certain criteria in looking for firms: I wanted a small, local firm. That’s partly because I’m based in Texas and a big portion of my team is in Argentina. We had a very short turnaround time of four or five weeks from the point of contact to the point of completion. I also wanted a firm that either wholly or mostly specialized in prototyping and design.

I considered three other providers, two in Buenas Aires, and one in Texas. The firms in Buenas Aires offered significantly lower rates than in the U.S. But they, along with the Texas firm, were more strictly web development firms that would want to come in and quickly complete our project. I felt that this approach wouldn’t yield the results and volume I was looking for or make use of the rapid prototyping tools available.

Only Slide UX met all of my criteria, especially with their design and prototyping focus.

I brought them in for an interview and had them engage with my team in Buenos Aires to make sure that they could work well with that team remotely, as well as in person with our Texas team. They demonstrated that capability. They also provided quality references that assured me they met obligations with a good turnaround time.

How much have you invested with them?

$30,000.

What is the status of this engagement?

We started working together in June 2017 and completed the project in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wanted to produce something that our pod audience would be interested in seeing. The demos worked well and did exactly what we wanted them to do. I was very pleased.

How did Slide UX perform from a project management standpoint?

We used Basecamp to communicate, and it went well. Their asynchronous setup was a good fit for the project and for our geographically dispersed team. I really appreciated the fact that they were intentional about the asynchronous approach, rather than it being an afterthought. They clearly know how to operate that way, which can be very difficult.

 Their project manager was approachable and a clear communicator. With a timeline of only four-and-a-half weeks, it’s easy for there to be misunderstandings and different ideas of how things should work out. She was very receptive to changes and ensured that things stayed on track with what I wanted. I really appreciated her.

The way things worked out, there really were very few resources assigned to our project—I had one designer working on one thing at any given time. We didn’t have a large team coordinating work. Having a project manager who had direct responsibility for this was a good move on their part.

What did you find most impressive about them?

They did a great job of discerning what they needed to learn in order to deliver what we wanted. They limited their focus to what would directly impact the project. We couldn’t give them a crash course on our complex industry, but I pointed out some focus areas that would differentiate us from our competition. They drilled down on these, and the resulting prototypes highlighted that edge with a nice, usable design.

They were also extraordinarily receptive to feedback. We made a few changes because, from my perspective, things weren’t quite correct. They were very open to this and gave helpful feedback themselves when asked for their opinion.

I was really impressed by how much they got done in a short amount of time. Our goal was to complete at least two kinds of use cases, with a stretch goal of four. That we completed three in the time allowed was pretty amazing.

Are there any areas they could improve?

There was a large ability gap between their senior designer and the other designer on our project. I would grade the senior designer, who is a firm partner, as an A, and the other designer as a B or B-.

They switched the senior designer for the other designer in the middle of the project, which was fine. The second designer’s work was good and exactly what I would’ve expected, although I’m not a UI expert. However, I would’ve preferred to continue working with the senior designer, who had more novel and interesting takes on our designs while still fitting within our paradigm and with less back-and-forth.

4.5
Overall Score There’s always room for improvement.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all of the deadlines, which wasn’t easy. They were clearly committed.
  • 4.5 Cost
    Value / within estimates
    This was a pricey endeavor, but we needed it done, and they were upfront with costs. They delivered what we expected at a good value.
  • 4.5 Quality
    Service & deliverables
    A longer timeframe would’ve allowed for higher quality.
  • 5.0 NPS
    Willing to refer
    They did a really good job.