Slide UX

BACKGROUND

Please describe your company and position.

I am the Sr. Product Manager of Tigera

Describe what your company does in a single sentence.

Provide computer networking and cybersecurity software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Provide strategic guidance on UX Design
• Provide UX designs to be implemented by our engineering team

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

• High ratings
• Referred to me
• Company values aligned
• Expertise

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've worked with SlideUX on specific strategic product initiatives as well as on an ongoing retainer. 

For our more strategic engagements, the key deliverables are an initial UX design landscape analysis, execution and synthesis of user research, a first prototype in Figma based on user research, user testing of the prototype, and then a final prototype in Figma, refined based on user testing outcomes For our retainer engagement, the deliverables are Figma designs to support any product development that requires UX components

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales pipeline growth, paid customer growth, and customer revenue retention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered on time and were always very responsive to our needs

What was your primary form of communication with Slide UX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

So quick to learn and understand our product - we are a very technical, low level software company, and the speed at which the team is able to dive right in and understand our product is really impressive. They clearly have strong user empathy, and the designs and output are top notch.

Are there any areas for improvement or something Slide UX could have done differently?

No - the team is very good at execution

BACKGROUND

Please describe your company and position.

I am the Senior Director of Marketing of iteach

Describe what your company does in a single sentence.

We help people become certified teachers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• Help tell our story online
• Streamline our site for better UX
• Decrease the need for support to answer key questions

SOLUTION

How did you find Slide UX?

I've worked with them in the past

Why did you select Slide UX over others?

Previous professional relationship with them

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SlideUX spent a few weeks interviewing key stakeholders at iteach to learn as much as they could about the business.Then they facilitated customer and prospect interviews. From there they began working on wireframes for key pages of our site as well as sites architecture and new pages. 

Then they went through several rounds of feedback from our team to hone in the key needs of the pages and design elements. In all we got 5 key pages of our site completely overhauled and their UX ideas helped us redesign the site and launch a brand new site just a few weeks ago.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our site just launched a few weeks ago, but so far the on page experience metrics are very promising. More time on site, more pages per visit, and more events. So far our performance has been strong as well, but we're still evaluating that in detail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SlideUX was very responsive, replied to all our inquiries and feedback very quickly and communicated clearly from start to finish.

What was your primary form of communication with Slide UX?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seemed genuinely excited about this project, and we weren't just another client to them. They seemed personally vested in the outcome as if they were our employees. They check up regularly to see how things have gone since our launch as well.

Are there any areas for improvement or something Slide UX could have done differently?

None that I can think of currently.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Werq

Describe what your company does in a single sentence.

Management consulting and executive coaching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• User profiling for potential new product launch
• Strategic roadmap for potential new product launch

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Slide UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Werq UX Diagnostic for Werq NewCo Statement of Work | Issue Date: Feb 28, 2023 Project Overview Werq is progressing on an idea for a new company that will look to introduce a set of products that will help them expand their reach beyond the executive coaching space. The founders are looking to raise capital to help bring these to market, and have a meeting with a potential investor on March 27th. 

In preparation for that pitch, the Werq team is interested in engaging outside user experience consultants to provide feedback on the overall strategy, messaging, materials, open questions, etc. 2 partners from Slide UX will attend and/or moderate a 2-hour remote diagnostic workshop, and provide their initial thoughts and recommendation during and after the conclusion of the workshop. 

This can help the Werq team understand the value that Slide UX can provide as a potential long-term UX partner, as well as refine their approach prior to meeting with potential funders & advisors. Deliverables & Activities The project will include the following deliverables: 

• 2-hr remote workshop with 2 partner-level UX consultants to introduce the situation and get consultation on your vision, personas, use cases, messaging, burning questions, and more. 
• Delivery of document that includes meeting notes & recap of preliminary recommendations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Clear articulation of user-profiles and identification of key motivators to guide product design 
• Clear roadmap established for how to pursue user/market research, user-focused product design, and ultimately product launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. Communication was thorough, timely, and consistent. Slide UX was proactive and available.Their counsel and involvement exceeded our (high) expectations.

What was your primary form of communication with Slide UX?

Virtual Meeting

What did you find most impressive or unique about this company?

Exceptional delivery. They got us much more than what we asked for. Their guidance and expertise are top-notch. Their people are professional, warm, and extremely effective. We highly recommend this company.

Are there any areas for improvement or something Slide UX could have done differently?

None - they were exceptional

BACKGROUND

Introduce your business and what you do there.

I’m the CIO and VP of digital sales of Centro, Incorporated. We’re a wholesale distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

We were launching a new e-commerce platform with a new technology stack and UI design.

SOLUTION

What was the scope of their involvement?

Slide UX has designed a new e-commerce website with static and dynamic e-commerce functionality. They’ve used Figma.

We’re currently in the home stretch. We have a few weeks of work to do based on our user feedback, but we’re 98% done. Afterward, Slide UX will provide maintenance.

What is the team composition?

We have a lead project manager, a lead design architect, and supporting UI designers.

How did you come to work with Slide UX?

We started by researching award-winning and recognized UI/UX companies; we found Slide UX through a combination of rating websites and Google searches. We interviewed service providers until we found an organization that understood our vision and had relevant experience in our market and the talent to deliver.

How much have you invested with them?

We’ve spent $150,000.

What is the status of this engagement?

We started working with them in March 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still not quite ready with metrics. We’re now getting into the user journey metrics and about to start doing a soft rollout to monitor the user journey. However, our executive leadership team, including our CEO and VP of marketing, is extremely satisfied with Slide UX’s deliverables.

How did Slide UX perform from a project management standpoint?

Project management is excellent. We’re exactly on schedule; Slide UX hasn’t missed a deadline in 13 months. Moreover, we haven’t gone over budget, so the project is run like a well-tuned machine. They have a great communication system from the owner down to junior developers. The team also keeps us in the loop about the project status, company strategy, and billing cycle.

We use Slack and Microsoft Teams for communication, and Slide UX uses Asana and Miro for project management.

What did you find most impressive about them?

Their ability to listen, research, do competitive analysis, and deliver high-quality work is outstanding. Slide UX is very professional, and they deliver professional results.

Are there any areas they could improve?

No, there’s nothing to improve. They run a buttoned-up shop; they don’t let loose ends drag.

Do you have any advice for potential customers?

Follow Slide UX’s process. Don’t think you know how to do it; let the experts drive the project, and don’t get in their way.

BACKGROUND

Please describe your company and position.

I am the Vice President of Digital Marketing of (a/an) Information technology

Describe what your company does in a single sentence.

Cybersecurity Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Slide UX to accomplish?

• User Research to get VOC
• Website UI/UX
• Increase Contact Sales Conversion rate

SOLUTION

How did you find Slide UX?

Referral

Why did you select Slide UX over others?

Referred to me

What was the size of Slide UX’s team?

2-5 Employees

What was your primary form of communication with Slide UX?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliverables & Activities This engagement will last approximately 7 weeks. Each deliverable will include 1 round of iteration. The project will include the following deliverables: Capture Phase

• ● 1-hr Kickoff
• ● 4-hr Stakeholder workshop
• ● Proto-personas
• ● Prioritized possibilities Clarify Phase
• ● Current-state experience map https://docs.google.com/document/d/1Sv-Clza2jxe10TEBTSyvrrl1OaEwCuOTjd5…- Hw/edit 1
• ● Current-state audit
• ● Current-state review of competitors or alternatives
• ● Generative user interviews (8 1-hr sessions, including participant screening, scheduling, incentives and their delivery, live-stream sessions, session recordings, transcripts, session notes, and our analysis of the findings) Concept Phase
• ● 4-hr Prioritization workshop
• ● Future-state experience map
• ● Wireframes for 5 key screens, desktop Throughout
• ● Weekly meetings, plus 5 additional 1-hour meetings, as needed
• ● Notes from all meetings
• ● Project schedule and project schedule updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Conversion Rate on Contact Sales Page

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SlideUX uses email and Miro to communicate progress and deliverables for a project. Very responsive to any questions or feddback.

What did you find most impressive or unique about this company?

They take time to understand our business and pain points they are working to address.

Are there any areas for improvement or something {provider_name} could have done differently?

A consolidated rollup of entire project deliverables at the the end of the project would have been beneficial to conveying the overall scope and changes to the organization as a whole.

BACKGROUND

Please describe your company and your position there.

I am a founder of NNOXX and have extensive experience in technology and apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Slide UX?

We have a ground breaking wearable that needed an easy to use and approachable mobile application UX for a wide range of users. The app had to connect to our device, convey the meaning of the measurements, get users motivated to come back, and feel intuitive.

SOLUTION

How did you select this vendor?

We have previously worked with Slide UX.

Describe the project in detail and walk through the stages of the project.

The project was to create the UI/UX of a mobile application that connected to a wearable giving brand-new biomarkers, and instructing users how to simply interpret what those biomarkers meant for them. Users would range from young to old, stationary to pro athlete, and be engaging to all.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a team of 3 - 2 designers and a PM/designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project was no easy task. From initial discussion, to on-going conflicting ideas, and user study feedback, the requirements would move. We were delighted that the goals of easy and approachable to a heavy scientific fitness and wearable application were achieved.

How effective was the workflow between your team and theirs?

The project status meetings and discussion points were very fluid and beneficial for keeping the project on time.

What did you find most impressive or unique about this company?

Working with Slide UX was like a fluid conversation; our progress made the project a highlight of each week.

Are there any areas for improvement or something they could have done differently?

If anything could be improved, it might be more exploratory pushback to expand the possibilities.

BACKGROUND

Please describe your company and your position there.

I am a business executive leading customer facing experiences engaged by tens of millions of monthly active users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Slide UX?

Slide UX provides a full range of design services for our team and effectively acts as an outsourced design organization. Their work spans strategy, research, and execution.

SOLUTION

How did you select this vendor?

Slide UX's reputation stands for itself. We saw early success with small projects and quickly asked to soak up as much of their teams talent as we could as we applied them across our organization.

Describe the project in detail and walk through the stages of the project.

Slide UX conducted comprehensive user research for our consumer facing experiences, identifying key audiences and use cases for the team to explore. We then extended their work from research/strategy through to execution.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with around 10 people total from Slide UX. Roles vary from UX researcher to visual designer and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nearly all of our testing is executed through Slide UX. So, benefits/wins stack in the tens of millions of dollars of annual revenue.

How effective was the workflow between your team and theirs?

Slide UX is a natural extension of our own 100+ person team which works remotely. They use real-time collaborative tools to make remote work engaging and effective.

What did you find most impressive or unique about this company?

Originality of thought, speed+quality of execution (Slide UX knows you don't need to compromise one for the other), and responsiveness

Are there any areas for improvement or something they could have done differently?

None to note.

BACKGROUND

Introduce your business and what you do there.

I’m the digital sales program manager at Centro Inc., a distributor of manufacturing parts, mostly maintenance, repair, and operations supplies. We also focus on solutions to help customers decide what products to purchase to solve complex problems. My role involves working with the online sales team to meet our customers’ needs on the web.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Slide UX?

In March 2022, we had the goal to redo our website and double our business revenue through online sales. We needed a new design for the site, so we engaged Slide UX.

SOLUTION

What was the scope of their involvement?

Slide UX provides us with UX design services. They started with brainstorming sessions to outline user needs and define user personas. The team also talked to people from within our company to avoid making decisions in a vacuum. They looked at the state of our website and mapped out what our alternatives could be. 

We had two different sites, one for brochure marketing and one for e-commerce, and the designs were very disjointed. Slide UX analyzed both sites and recommended a common standard theme for us to have a more representative single brand. As for our specific design requirements, we requested that they find the balance between us selling products and being approachable and human. The goal was for them to include opportunities for our users to access our personable approach. We also requested for them to work with our logo and color scheme. 

They’ve created wireframes and worked on the site’s styling and design guides. The team has given us three options for the design and provided the advantages and disadvantages of each to help us make decisions. Slide UX has worked in an iterative fashion where they show us what they’ve come up with every week, we give them feedback, and then they enact changes. They use Miro boards to present the ideas and then move them over to Figma once they’re approved. 

The team has designed 12 screens for our website. We just signed an agreement for Slide UX to take on another part of the scope we hadn’t originally planned.  

What is the team composition?

We work with a project lead who’s one of Slide UX’s owners, and we also have a project manager and designers on the team. The design team is a mix of senior and junior designers who each have taken on different design elements. In total, we’ve worked with around five teammates from Slide UX. 

How did you come to work with Slide UX?

My boss found Slide UX. I had also worked with them at a previous company. 

How much have you invested with them?

We’ve spent around $120,000.

What is the status of this engagement?

The project started in April 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Slide UX’s design looks like what we had envisioned and aligns with our requirements. The website isn’t live yet because we also bought a new technology platform we’re implementing, so the new site is in development now. I’ve been impressed with the smooth transition from design to development. Slide UX has been able to add details that the development team needs; the designs work because they’re in a language developers understand. Thanks to their work, I’ve watched the designs come to life without issues. 

How did Slide UX perform from a project management standpoint?

They have a great systematic approach to completing a project’s goals. The team has provided a step-by-step and milestone-based project plan. They’ve met the deadlines, and any delays have come from us; we’ve had internal tasks that have taken longer than we’d planned, which have nothing to do with them. Slide UX has also done a good job managing the budget. 

Although I’m managing the project, they’ve provided ongoing project management support. They use Gantt charts for the schedule and Miro boards to walk us through design element presentations. We also use Slack for communication.  

What did you find most impressive about them?

Slide UX has high-quality UI/UX developers with in-depth experience in web design and development. Moreover, they have a very personable and collaborative approach to their design process. The team does a great job of not compromising the design, even in complex situations. I’ve been impressed with how they’ve handled the project. 

Are there any areas they could improve?

Whenever we’ve had challenging personalities join the project, they could have pushed a bit harder before compromising. However, I can’t say I would have pushed either, and that’s the only potential improvement I can think of. 

Do you have any advice for potential customers?

I’d advise being honest and giving Slide UX feedback when they ask. Additionally, make sure to be collaborative and willing to value their expertise. Many clients have thoughts about what looks better from a design standpoint, but sometimes it’s important to put personal preferences aside and be open to everyone’s voice. 

BACKGROUND

Please describe your company and your position there.

I am the Chief Strategy and Security Officer for Security Journey.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Slide UX?

We hired Slide UX to help us perform a UI/UX design review of our platform. We had been designing our features for a few years and needed a professional review.

SOLUTION

How did you select this vendor?

We searched for the best UX providers using online reviews and interviewed multiple vendors.

Describe the project in detail and walk through the stages of the project.

Slide UX conducted an expert review of Security Journey's platform. The goal of this audit was to pull together a prioritized list of updates and actionable recommendations that the development team can begin implementing.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked directly with a project manager, a UI/UX designer, and a senior UI/UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Slide UX team identified a long list of practical and easy-to-understand issues. We were able to address many of these issues within two sprints.

How effective was the workflow between your team and theirs?

Our workflow was excellent. They used Miro as a collaborative board and added their comments and thoughts to the board. We could read the board ourselves and add questions to their comments.

What did you find most impressive or unique about this company?

Their UI/UX skills and eye for design were top-notch. They not only found issues that we could not see but also redesigned two key features in our app, making them both more user-friendly, and simple.

Are there any areas for improvement or something they could have done differently?

Nothing.

BACKGROUND

Please describe your company and your position there.

Tigera are the inventors and maintainers of Project Calico, the most widely used networking and network policy provider for Kubernetes clusters. Calico is run in over a 1 million clusters worldwide and is offered in some of the most popular k8s distributions and managed services, including Google GKE, Amazon EKS, Docker EE, Rancher, Azure AKS, IBM IKS, and many others. I am a Director of Product Management responsible for Tigera's commercial product offerings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Slide UX?

We launched a new SaaS service and product-led growth initiative and wanted to leverage Slide UX's expertise to improve the UX of our product, make specific workflows more intuitive and easy to understand, and help conceptualize a new visual design that is minimal, modern, and congruent with other best-in-class tools that are in use by our target personas.

SOLUTION

How did you select this vendor?

Our VP of Product & BD had worked with Slide UX at a prior company. We also selected Slide UX based on the quality of the team and the structured approach they brought to the project.

Describe the project in detail and walk through the stages of the project.

Slide UX has an existing structure and proven approach to their engagements with clients. At a high-level, this is divided into Clarify, Concept, and Calibrate Phases. The Clarify phase is mostly focused on understanding the needs of the project, our business, user personas, and the specific UX workflows we would like to enable or improve. The Concept phase is about prototyping new designs and and iterating and different approaches to workflows identified in the prior phase. Calibrate is mostly focused on user testing and gathering feedback on prototypes to refine designs and finalize the overall approach.

How many resources from the vendor's team worked with you, and what were their positions?

Anywhere from 3 to 6 team members from Slide UX, depending on the phase of the project. Roles included UX, visual design, project management, and user research.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very pleased with the deliverables and outcomes from our initial engagement with Slide UX, and we've since hired them on retainer to provide guidance during our implementation phase. The new UI and UX has received a lot positive feedback from our team internally and customers, and the visual design does a great job in strengthening our brand and establishing a more modern look and feel.

How effective was the workflow between your team and theirs?

Collaboration between the teams was fantastic. There were regular weekly meetings in addition to a shared Slack channel. Tools like Miro, Figma, and Asana to facilitate the work we did together, track progress on tasks, and capture deliverables.

What did you find most impressive or unique about this company?

The team and the people at Slide UX is what makes them unique and and such a pleasure to work with. Not only do they have experienced UX chops, but they also demonstrated an exceptional aptitude for ramping up on a very technical domain. Could not recommend them more highly.

Are there any areas for improvement or something they could have done differently?

No.