What evidence can you share that demonstrates the impact of the engagement?
We wanted to produce something that our pod audience would be interested in seeing. The demos worked well and did exactly what we wanted them to do. I was very pleased.
How did Slide UX perform from a project management standpoint?
We used Basecamp to communicate, and it went well. Their asynchronous setup was a good fit for the project and for our geographically dispersed team. I really appreciated the fact that they were intentional about the asynchronous approach, rather than it being an afterthought. They clearly know how to operate that way, which can be very difficult.
Their project manager was approachable and a clear communicator. With a timeline of only four-and-a-half weeks, it’s easy for there to be misunderstandings and different ideas of how things should work out. She was very receptive to changes and ensured that things stayed on track with what I wanted. I really appreciated her.
The way things worked out, there really were very few resources assigned to our project—I had one designer working on one thing at any given time. We didn’t have a large team coordinating work. Having a project manager who had direct responsibility for this was a good move on their part.
What did you find most impressive about them?
They did a great job of discerning what they needed to learn in order to deliver what we wanted. They limited their focus to what would directly impact the project. We couldn’t give them a crash course on our complex industry, but I pointed out some focus areas that would differentiate us from our competition. They drilled down on these, and the resulting prototypes highlighted that edge with a nice, usable design.
They were also extraordinarily receptive to feedback. We made a few changes because, from my perspective, things weren’t quite correct. They were very open to this and gave helpful feedback themselves when asked for their opinion.
I was really impressed by how much they got done in a short amount of time. Our goal was to complete at least two kinds of use cases, with a stretch goal of four. That we completed three in the time allowed was pretty amazing.
Are there any areas they could improve?
There was a large ability gap between their senior designer and the other designer on our project. I would grade the senior designer, who is a firm partner, as an A, and the other designer as a B or B-.
They switched the senior designer for the other designer in the middle of the project, which was fine. The second designer’s work was good and exactly what I would’ve expected, although I’m not a UI expert. However, I would’ve preferred to continue working with the senior designer, who had more novel and interesting takes on our designs while still fitting within our paradigm and with less back-and-forth.