What evidence can you share that demonstrates the impact of the engagement?
They provided the design and the guidelines for it, and we’re currently working on development. The feedback so far has been excellent, but it’s still too early to gauge the impact on our business.
How did Slide UX perform from a project management standpoint?
They treated it like a proper project with follow-ups and milestones. We had a project file with all the dependencies between tasks, breakdowns, and task assignations. We touched base every 1–2 weeks to make sure we weren’t being delayed or had a critical problem. The project management was surprisingly good.
They used Microsoft Project to share critical project files with us in PDF form. We used Asana for everyday communication and tracking tasks, and we had informal communication on Slack. They were open to having meetings with screen sharing anytime it was necessary. They provided a status update every week as a single-page PDF detailing how far we were into the project and how much had been spent of the time and budget.
What did you find most impressive about them?
The communication was extremely fluid, and they were nice and helpful, especially in the beginning, when we didn’t know what to expect. They were open to all of our questions. The human factor was an important piece, and working with them was extremely easy. That’s always appreciated.
We liked the quality of the deliverables. It’s always an iteration, especially with a technical product, and it’s hard to capture the nuances of the interface, but we worked that out through several iterations, especially on the more complex screens. I explained the technical aspects of the product to their designers, and they were good at understanding them.
Overall, we were happy with the human relationship and the results of the work, from the design to the look and feel, the process, the iterations, and how it all worked out.
Are there any areas they could improve?
They matched our expectations. The project was extremely technical, so we had to go back and forth more than expected in the beginning. Translating technical terms into laymen’s terms was a challenge, but they caught up quickly. Other than that, everything worked out smoothly. The personal relationship with them was fantastic. They were quick to respond any time we had a question.
Do you have any advice for future clients of theirs?
Clients should make sure the requirements are clear and understandable, including the use of illustrative videos. We did that, and we made the software available to them. That helped a lot, especially with the more complex parts of our software. Once the scenario was clear, translating our functionalities into particular screens was easy. They were also eager to start with design, but it was good to have the prep work and smooth the complexity.