The Gradient

BACKGROUND

Please describe your company and position.

 I am the CMO, CBDO of a medical laboratory

Describe what your company does in a single sentence.

Medical Laboratory

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Gradient to accomplish?

• Digital Transformation

SOLUTION

How did you find The Gradient?

Referral

Why did you select The Gradient over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from The Gradient were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• The Gradient worked on customer experience strategy as a part of a broader perspective of company’s digital transformation plans.
• They then conducted a JTBD-interviews to uncover consumers’ unsolved needs and carefully explained us principles of the methodology along with presenting insights from interviews.
• Afterwards, there were a couple of sessions to discuss competitors and benchmark analysis, which gave us knowledge of other players that we knew, however never looked close enough.
• As a result, the team presented their take on the strategy and, later during the project, strengthened it with the product concept of our company’s future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As this is a strategic project, it is too early to evaluate, however it opened up array of new projects that we are working on right now and we already have clear vision and guidlines how and where to move. 
We are in possetion of plan of projects and guidline for their implementetion. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Gradient made sure to give highlights on the project progress. I can not tell that 100% of the project went absolutely smooth, however the agency did very well with managing all stakeholders while being laser-focused on getting to the end result. Project management was condacted skillfully and any delays was caused by need for better or further investigation for better result.

What was your primary form of communication with The Gradient?

Virtual Meeting

What did you find most impressive or unique about this company?

I would say this would be there willing to grow with each project as I was told that they changed some of the things after our project to make things more efficient. While from reviews and portfolio the agency seems like a good partner to build digital product, however we discovered a great partner to create a strategy and transform the company, which is more than a product. It was good example of when the agency was almoust integrated as part of the internal team.

Are there any areas for improvement or something The Gradient could have done differently?

In our opinion every thing where done good, but like in any project, in process new demands are arising and first "result of the project" descriprion can be more specified. However we needed speed to start the project more then precision planing so it was done good enought.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CPO at a startup. We’re building an investing app focused on the US market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Gradient?

We needed help with customer research and digital product design.

SOLUTION

What was the scope of their involvement?

We initially arranged customer interviews and meetings with the agency. We interviewed many customers to understand the pain points. Then, we did a lot of prototyping and more customer interviews to show people the prototypes and see what they liked about them. Afterward, we talked with The Gradient to find a product approach that resonated with the customers. At that point, we started with mobile app design.

We’ve built more prototypes and called customers again to show them the different approaches to the mobile app and a few product iterations. The Gradient has assisted with product design and business logic. They’ve also introduced creative ideas for the product.

The mobile app’s frontend uses Flutter for both OS, and the backend uses Node.js and Python. The Gradient has provided detailed instructions for the internal development team to implement because the product must behave and interact as the product team designed it. 

What is the team composition?

We’ve worked with up to four teammates from The Gradient, but we usually have three people on the team.

How did you come to work with The Gradient?

I had experience working with them from my previous agency.

How much have you invested with them?

We’ve spent around $200,000 in this period.

What is the status of this engagement?

We started working with them in December 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is already live and available for download in stores. So far, we’re happy about the user conversion. Users can start investing and putting money into their brokerage account almost immediately; they have to answer a lot of questions, but the process takes 5–10 minutes. Currently, around 15% of the users successfully go through the long onboarding process and fund their brokerage account, which is a high number for this industry.

How did The Gradient perform from a project management standpoint?

We’re happy with the deadlines. The Gradient uses an agile methodology. We try to move as fast as we can, but they’re also flexible. When we need to speed it up, they can add more designers.

We mainly use Figma and Notion for project management, but the tasks for the developers are posted into Jira.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Oleg (Founding Partner & Design Director) has led the project through the most important stages of the conceptualization of the product. He’s been highly involved in crucial design and product decisions.

Ruslan (Product Designer) is a strong designer. The visuals in the app are great; users love them.

Tania (Business Analyst) is the third piece of the team. She’s glued the project all together and has been crucial for its success.

What did you find most impressive about them?

The depth of their approach is impressive. They dive deep into the problem and become an expansion of the theme. Also, The Gradient is ready to innovate; they don’t limit themselves to the initial tasks we ask of them. The team always tries to figure out the best way to solve the problem.

Are there any areas they could improve?

I don’t think they could do anything differently. Nothing in particular comes to mind.

Do you have any advice for potential customers?

The Gradient works for people with a lot of flexibility and ownership of the product. As a startup founder, when you have an idea that you need to develop, you might not know the project’s boundaries. If you feel like ideating and creating something new, The Gradient is a perfect fit.

BACKGROUND

Introduce your business and what you do there.

I’m the digital solutions and partnership senior specialist at Azercell, a telecommunications company. We’re the biggest in our industry based on market share and subscribers. I work on our apps and platforms from the initiation stage to delivery and launch. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Gradient?

We hired The Gradient to provide us with UI/UX design services. 

SOLUTION

What was the scope of their involvement?

Our engagement started by discussing our UI/UX needs. We collaborated with The Gradient and did some user interviews and competitor benchmarking. We looked into designs and apps that were similar to our brand book. From there, we started gathering requirements. 

For the design and development phase, we worked in sprints. They created designs through Figma, and we then reviewed them. The team also did demonstrations for the designs and led planning meetings. From there, they submitted the designs to our developers. 

At present, we’re still working on the project, but the team has fewer tasks. We’ve launched our app, and they’re currently supporting us on the rest of our roadmap. 

What is the team composition?

We’ve worked with around six teammates from The Gradient, including designers. There are two business analysts, including Nadia (Business Analyst). The designers support general visuals and animations, while the business analysts serve as the bridge between our team and the designers.

How did you come to work with The Gradient?

We flew to Ukraine and visited the offices of many vendors, discussing our company and the services we needed. The Gradient turned out to have the best skills in terms of employees and experience. They were flexible and fit our internal processes, so we decided to hire them. We also had a tender to understand their proposal. 

How much have you invested with them?

We’ve invested around $500,000. 

What is the status of this engagement?

The project officially started in February 2022, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received positive feedback from app stores about our product. Moreover, we have internal focus groups, and they always highlight the design of the app — they like it the most. Even the testers are pretty happy with its design. 

In terms of work quality, The Gradient might be the most structured and professional company I’ve ever hired. They hire and train teammates to behave according to their work ethics and company rules. As a result, they’re always ready to support us whenever we have a question. They never turn us down or delay any delivery; the team is always involved and willing to help us anytime. Overall, they’re truly professional. 

How did The Gradient perform from a project management standpoint?

Their project management is great. Nadia has done a great job communicating with us. She even uses Figma when necessary even if she’s not a designer. Overall, she provides great support to the engagement. 

We communicate using Microsoft Teams. Previously, we used WhatsApp and other channels, but those didn’t work because we mainly use Microsoft Teams internally. Thankfully, The Gradient is ready to adopt that tool. They use our VPN and have internal access to everything, so they communicate and respond to us quickly. 

What did you find most impressive about them?

Their patience has been impressive. For context, they had to help us deliver the app’s proof of concept to our stakeholders. Since we were a huge company, a lot of people needed to approve the concept. These stakeholders all had different designs and opinions, and the team had to make countless iterations until everyone was happy with the designs, including our CEO. They’d shown great patience during this entire process. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Onboard The Gradient’s design team early with your internal stakeholders and development staff. Do this at the preparation stage. The more feedback the team has in advance, the better. At the end of the day, they’re the ones providing the design for a technical product, so getting feedback from the technical team early is important. 

BACKGROUND

Please describe your company and position.

I am the Partner of a marketing company.

Describe what your company does in a single sentence.

We build and market business and consumer products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Gradient to accomplish?

• Build UX/UI Flows For Mobile Apps
• Work With Developer To Develop Mobile Apps
• Analyze Business Opportunity And Conduct User Interviews

SOLUTION

How did you find The Gradient?

Clutch Site

Why did you select The Gradient over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from The Gradient were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted The Gradient to help us design a mobile app from scratch and to help work and communicate with our development team during the build.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Complete UX/UI designs for mobile app done and handed off to development team seamlessly. Designs were super polished, well documented, and looked excellent. Edge cases were carefully considered and accounted for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - this is the third project we've worked with The Gradient on and once again they've gone above and beyond our expectations. Items were delivered on time and communication was excellent throughout the entire process.

What was your primary form of communication with The Gradient?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honestly, don't even know where to begin. Every touch point with The Gradient has been superb. We've worked on three projects with their team so far and every team member we engaged with was fantastic. Great attitude, excellent communication, highly skilled, and incredible attention to detail and organization. They really feel like a part of our internal team.

Are there any areas for improvement or something The Gradient could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I’m a Co-founder and Chief Product Officer of Treeum. Treeum develops fintech products for the Ukrainian market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Gradient?

In 2021 we started working on a mobile app Multi Invest for investing in stocks, crypto and other assets, focused at first time investors. The challenge was to create an app that would make investments clear and accessible for beginners, as well as comply with regulatory requirements. We came to The Gradient for Product Design, with a strong focus on creating a good user experience.

SOLUTION

How did you select this vendor?

We held a tender in which 4 leading agencies in Ukraine participated. We chose The Gradient because of their impressive expertise in UX design, as well as their approach to cooperation with the development team. They created detailed documentation for developers, which significantly saved us time and effort on development.

Also, The Gradient has significant expertise and experience in the design of investment applications and products, and they were able to apply this experience as well as the best practices in working on our application.

Describe the project in detail and walk through the stages of the project.

The first stage of the project was creating wireframes of the future app and align them with regulatory requirements. The next important stage was creating design system and UI for the approved wireframes. The next step was product iterations based on the new input data from developers and making appropriate changes to the design and structure of the product.

How many resources from the vendor's team worked with you, and what were their positions?

The team from The Gradient consisted of the Founding Partner who oversaw the project, 2 product designers and a business analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to the detailed documentation by The Gradient team, our developers were able to implement their designs easily. As a result, Multi Invest app was successfully launched in the App Store and Google Play in February 2022 and has thousands of users.

How effective was the workflow between your team and theirs?

From the beginning of our cooperation, The Gradient team gave us a well structured plan for the project stages and always met the set deadlines. We had a very transparent project timeline and we could rely on the terms that were indicated by The Gradient. We were satisfied with the quality of communication with The Gradient team and we want to note that their team was very responsive and was sincerely involved in the project.

Our developers were especially pleased with the communication because they received not just a design, but a detailed description of all interactions in the interface and also quickly received answers to their questions that arose during the development of the product.

What did you find most impressive or unique about this company?

Firstly I want to note The Gradient's deep understanding of user experience and their love for users, their sincere interest in how to make user experience better.

The second thing I would like to note about the company is the involvement of The Gradient team in the overall process of working on the product and joint work with our product team, which also includes lawyers, marketers, copywriters, etc. That is, they were not only responsible for the design of the product, but were also a full-fledged part of the work on the product as a whole.

Are there any areas for improvement or something they could have done differently?

In retrospect, we would have started working with The Gradient earlier and with their expertise and assistance, we would have been able to bring the product to market faster.

BACKGROUND

Introduce your business and what you do there.

I am a product owner for Ukrsibbank, which is one of the biggest banks in Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Gradient?

We hired The Gradient to help us with the UI/UX design of our mobile banking application, which was launched about 5–6 years ago. We wanted our app to have a new and modern look.

SOLUTION

What was the scope of their involvement?

The Gradient assigned some people to the project, then proceeded with improving the UI/UX design of our mobile application.

What is the team composition?

We worked with their UI/UX designer and managing partner.

How did you come to work with The Gradient?

We did an RFP and contacted about 10 companies. Afer that, one of our internal designers told us about The Gradient, saying we should include them in the process. Selecting the right company was very crucial, but we chose them because of their pricing and the quality of their work.

How much have you invested with them?

We spent less than $50,000 USD.

What is the status of this engagement?

We worked with them on this project from August 2021–June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered the expected results and were very accurate with their deliverables. Their creativity was good, too. Overall, I am very satisfied with the quality of their work.

How did The Gradient perform from a project management standpoint?

They mostly hit all the deadlines; there were only very few delays. They also worked in a systematic manner and always informed us if there were any problems.

What did you find most impressive about them?

I was most impressed with the accuracy of the materials they prepared and how well they respected our deadlines.

Are there any areas they could improve?

None — they were among the best agencies that I had ever worked with.

Do you have any advice for potential customers?

My advice is to make sure you establish a good agreement before starting the project.

BACKGROUND

Introduce your business and what you do there.

I’m the chief product architect for a research services company. I lead a development team that builds an interactive video application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Gradient?

We were rebuilding our flagship web application. We’d just gone through an extensive revamp in our branding with a separate company, so we wanted a unique look that matched our brand.

SOLUTION

What was the scope of their involvement?

We initially engaged with The Gradient to help us with the redesign and some UX workflow reimagining. We asked them to tailor the design to our new brand look and feel. Also, they’ve done some user research from the ground up and helped us think through the application workflows.

What is the team composition?

We primarily work with a lead designer and Kate (Business Analyst), who’s sort of a project manager. Additionally, we’ve worked with one of the founders. He’s served as a project manager and a creative role for the project. 

How did you come to work with The Gradient?

We searched online. We had 5–6 companies worldwide to choose from for our redesign. In the end, we came to the unanimous decision that we wanted to work with The Gradient. Their work was excellent, their attitude was great, and the price was right.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We started working together in March 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any metrics to share right now because the project is still ongoing. However, they’ve saved us countless hours in internal design and redevelopment that we would’ve had to do if we hadn’t had their guidance.

How did The Gradient perform from a project management standpoint?

Project management has been excellent the whole time. Communication is fantastic, and they’re able to meet our priorities. We’ve been very happy with the way they’ve managed the project.

We primarily share a Notion workspace to track all the deliverables and open questions, and they use Miro for brainstorming. Also, they’ve slotted into our internal processes with Linear, which is similar to Jira. For communication, we do multiple Zoom calls per week and have shared channels on Slack. Our development team speaks directly with the designer to get questions answered, and we often brainstorm things before our Zoom calls.

What did you find most impressive about them?

They feel like they’re part of our team, which isn’t always the case with vendors. They’re totally invested in our project and excited to work on it. We've been really impressed with their ability to communicate with us and the quality of their work. Some of the other design vendors that we’ve worked with pale in comparison to what The Gradient has been able to deliver. They create refined, thoughtful design systems that make our development so much easier.

Are there any areas they could improve?

No, I don’t have anything.

Do you have any advice for potential customers?

Treat them as part of your team.

BACKGROUND

Please describe your company and your position there.

Our company is the leading non-banking financial group in Nigeria and with operations in Cote D'voire. We offer insurance (both Life and General), Asset Management, Pension Funds Administrations and Trust services with the group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Gradient?

Over time, we have had an increasing need for our clients to download multiple mobile applications to purchase products across our various businesses within the group and service these products, and thus, it was deemed necessary to consolidate all the businesses' applications into one mobile application. This birthed our company's Mobile Application design project. The aim is to give our clients the opportunity of interacting with a single application for all our products and services. The Gradient team were hired to design the UI/UX for this new consolidated app

SOLUTION

How did you select this vendor?

We have an RFP involving two international vendors upon which "The Gradient" was selected.

Describe the project in detail and walk through the stages of the project.

The project commenced with an introductory session with the vendor and the team. They then proceed to conduct intensive research, gathering industry reviews and information on our competitors (across all our businesses). From there, we had several sessions to review and understand the as-is customer journeys with the various business owners.

After this, we had several additional sessions to review additional features and improvements that are needed to improve the customer experience. The Gradient then proceeded to prototyping User Experience (UX) and these were reviewed severally with various business owners from global level (group level) to the individual business level. We spent around 7 months to land this project.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with a team of 4 from "The Gradient" comprising of the founding partner, 1 business analyst and 2 product designers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The deliverables from the vendor were satisfactory. The UI/UX they provided will serve as the foundation to the development of the Mobile App that we will develop subsequently. We have conducted several reviews of their prototypes with our business leaders across the group and they were satisfied with the level and the quality of their work. The work reflects the major objective if this design project which was to simplify and improve existing customer journeys and also reduce friction on the user interfaces

How effective was the workflow between your team and theirs?

The business analyst was very easy to work and interact with regardless of the cultural and time zone differences. We had our sessions over Microsoft team which made communication easy and we were able to address all issues on the fly. Their team was highly dedicated to the project, and they were also quite resourceful. Their team was interesting and engaging to work with

What did you find most impressive or unique about this company?

Great leadership starting from their founding partner, to the rest of the team, their willingness to understand an industry they had zero knowledge about was something to reckon with. There was no doubt about their UI/UX capabilities from start to finish which saw us to execution. They were also available for sessions with short notice which speaks to their dedication to the project.

Are there any areas for improvement or something they could have done differently?

Enhance their knowledge of the insurance industry to provide them with the broader perspective.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Sakeenah. We offer health & wellness solutions to people across the globe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Gradient?

We wanted to advance the beta version of our platform, so we hired The Gradient to design its UI/UX.

SOLUTION

What was the scope of their involvement?

The Gradient came up with an interactive design for our iOS and Android app. The Sakeenah app has AI and machine learning components for guided content and mood education, so the goal was to engage users and have them spend more time on the platform.

We didn’t provide any documentation, but we had a lot of discussions with The Gradient where we explained what our vision and expectations were. They came up with the documentation, wireframing, and mockups and we went back and forth during those discovery calls. I believe we had four calls in total, and we moved to the design part from there.  

The Gradient also revamped the design of our business website. We had just one discovery call for that project, after which The Gradient came up with an idea and wireframing. Later on, they provided us with research files for the website content.

What is the team composition?

I mostly worked with the project manager and a graphic designer. I don’t know how many people were working in the background.

How did you come to work with The Gradient?

One of our partners, who’d previously worked with The Gradient, referred them and vouched for their high-quality, creative, and cost-effective services. We decided to work with them based on that.

How much have you invested with them?

The cost of their services was $13,000.

What is the status of this engagement?

We started working with The Gradient in March 2021, and the project ended in May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of The Gradient’s work was pretty good and up to the mark. They were very cooperative, and our end users were pretty impressed and happy with the new look and feel of our platform. Overall, it’s been a great success.  

How did The Gradient perform from a project management standpoint?

They always met their deadlines. They utilized Figma for wireframing and showed us various design options through it. We communicated via Slack and held weekly or biweekly Zoom calls.

What did you find most impressive about them?

The Gradient’s creativity, thought process, and work quality make them stand out from the crowd. The majority of graphic design agencies rely on the client to tell them everything they should do, whereas The Gradient was the one to come up with ideas for us based on our various discussions.

Are there any areas they could improve?

Their pricing could be more competitive.

Do you have any advice for potential customers?

Continuously engage with the team and establish how much you’re going to spend rather than having the agency dictating how much it’ll cost.

BACKGROUND

Introduce your business and what you do there.

I am the UX lead manager for a one-of-a-kind digital bank that is launching in Egypt. It will be the first digital bank in the country, and we are currently in the design phase and moving towards development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Gradient?

We hired The Gradient to help us with the product design of our digital banking app.

SOLUTION

What was the scope of their involvement?

The Gradient created the product design for our application. We first went through a discovery phase where I provided their team with our market studies detailing the market gap we were trying to close, the needs of our users, and other insights. We also gave them a high-level scope of the journeys that we wanted to build, which they supplemented with their own discovery phase with other stakeholders. 

We then went into developing the UX, with the team putting together wireframes and, eventually, high-fidelity designs. The team approached it one user flow at a time.

What is the team composition?

There are only three who are people directly assigned to this project. There is also a head of strategy, but they don’t count him as a resource since he was in charge of advisory.

How did you come to work with The Gradient?

I have worked with The Gradient on an MVP in the past. They did such an amazing job, and we could see that they really wanted us to succeed.

We were already working with another agency when this project started, but they weren’t very good. I reached out to The Gradient once more since I knew that they had a lot of experience in the fintech space. I also felt that this would be a good opportunity for them to build their portfolio. 

How much have you invested with them?

We have spent around $150,000 so far.

What is the status of this engagement?

I started working with them on this specific project in June 2021, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done an amazing job of putting all of the user journeys and functionalities together. Everything has lit up and has started to make sense, which I believe is because of The Gradient’s ownership of the project. They understand where things might go wrong and bring in new ideas and strategies to improve the product. It is beyond their scope to do so, but they still strive to build on our vision with their own. 

How did The Gradient perform from a project management standpoint?

When they promise something, they deliver it. They have a strong connection with the development team, which has been huge in ensuring that the designs are implemented properly from end to end.

We use Notion for project management, and we communicate through Slack, Teams, and Outlook.

What did you find most impressive about them?

Aside from the quality of their designs, The Gradient’s ownership and quick understanding of the project has truly been impressive. 

Are there any areas they could improve?

It would be good for them to focus on expanding their team. My project is very big-scale, and they’re currently unable to provide more resources for me. I don’t think this is a bad thing, however, because The Gradient values quality over quantity and won’t let just anyone in.

Do you have any advice for potential customers?

Don’t treat The Gradienbt like a vendor; treat them as a partner to get the most out of their team.