What evidence can you share that demonstrates the impact of the engagement?
They really picked up the outcomes from an initial branding exercise that our team went through, understanding our mission and direction. In the end, they came up with a unique solution to our problem. The app, dashboard, and management system solved our problem altogether. The level of detail they include in their work is out of this world. My co-founder and CEO was very impressed with what they were able to produce.
It was evident throughout that they knew how to collaborate with all different types of businesses. Whether it’s a startup or a large-scale company, they’re able to work with clients. They’re organized, working effectively in sprints through our agile processes. I was consistently confident in what they were doing.
How did The Gradient perform from a project management standpoint?
Our early meetings helped us cover the direction of the product and overall look and feel for the solution. We spent an entire week determining concepts and general project requirements. It was very helpful that have their team handle that with us. We’ve created an open communication channel through Slack and team sprint updates. That was well-structured, so issues could always be addressed quickly. I traveled to Ukraine several times as well to leverage our relationship.
What did you find most impressive about them?
They feel like part of my team, showing flexibility and addressing my concerns as they came up. If something was missed, it was taken care of immediately. We didn’t have any issues in terms of scope either. That’s pretty rare.
Are there any areas they could improve?
I can’t think of anything. They consider quality when estimating timelines, wanting to ensure that we’re happy with our deliverables. Their team understands the path required to achieve quality.
Do you have any advice for potential customers?
Listen to their recommendations because they know what they’re talking about. I never had to explain myself much because they understood our business so well. The more you involve them in your internal processes, the more they can help you succeed.