What evidence can you share that demonstrates the impact of the engagement?
They found great team members for us that we’ve stuck with long-term. There was obviously a ramp-up period, and a few of the prospects that they believed were qualified didn’t quite meet our requirements. However, providing a lot of prospects was also a positive thing. It’s just the nature of going through a process to make sure you get the right fit. Also, the person who did a trial project for UX/UI was out of their Ukraine office, and they did a fantastic job.
How did AgileEngine perform from a project management standpoint?
They’re incredibly organized and responsive. Since our resources are in Argentina, there isn’t a big difference between our time zones. We’ve always had good, steady communication. Even during the recruitment process, their teams, whether they were in Europe or South America, were on all of the calls. They’re very active on our Slack channel.
They’ve been on pace with deadlines; there hasn’t been an instance of project mismanagement. Since they work under our CTO and lead engineer, they’re like another team member and therefore don’t have a ton of ownership over project management. However, they’ve been on point with what they have owned. AgileEngine’s resources haven’t necessarily taken a direct lead on projects, but that’s not a limitation of theirs; we just operate in a cooperative manner. We definitely think we could give them lead on projects, and we plan on hiring more team members in their Buenos Aires office so that this can ultimately happen. Having just engaged them for design support as well, it’s nice to know that design and development would be able to work side-by-side.
AgileEngine fits well with our stack. When we were recruiting, they sourced individuals who had experience in all of the necessary areas. It happened to be that they already had a lot of qualified developers on their team in Argentina, but they would’ve gone out and found development resources that fit specific requirements if we needed them to.
What did you find most impressive about them?
We told them what we wanted, and they delivered on that. I’ve worked with other development teams in the past, and working with AgileEngine has been one of the best experiences. Design is a fairly new offering for them, and they did a great job presenting that to us. I hope they continue to expand in their South American office, since it’s good for U.S. companies to have a team in a similar time zone.
Are there any areas they could improve?
They’ve handled all of our requests. I’d recommend that they continue to expand their development and design pool in South America, as this will create more opportunities for them to work with teams in the U.S. I know they’re more centrally located in Ukraine, but the more they focus on developing in South America, the more they’ll improve their business.
Any advice for potential customers?
Make sure you’re prepared to have those individuals run through your development testing. They offer testing, but if you really want them to match your needs, spend the time to create your own development testing process. To get the best of the relationship, give AgileEngine the chance to find the right resources. If you’re a U.S.-based company, push for them to recruit in South America, because it’s ultimately going to make your job easier.