AgileEngine

BACKGROUND

Introduce your business and what you do there.

I'm the COO of a healthcare SaaS company and I oversee product engineering, marketing, security, and IT, amongst other things. We provide services for pharmaceutical firms and payer clients, such as health insurance companies. We primarily leverage third-party companies like AgileEngine to support our work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We needed help with our advanced analytics. We collect a huge amount of data with our SaaS platform, so we hired AgileEngine to build the infrastructure and tools that provide analytics capabilities for our clients.

SOLUTION

What was the scope of their involvement?

We initially hired AgileEngine to help us with a single project, which involved transitioning from one data integration product to another. After that, we used their resources to build a standing analytics team as part of our product development organization. 

For more than six months, they have worked with our product team to build out the components of our broader industry product. Since they are on the analytics side, they are building models for data and data analytics, as well as reports. Alongside our platform team, they also work on integrating those reports into the broader system.

What is the team composition?

We only work with two engineers right now. It's a relatively small team, but our goal is to expand that. From an engineering standpoint, our main point of contact is one of the engineers. We also work with Kateryna (Account Manager), who is our client partner.

How did you come to work with AgileEngine?

We realized we had a gap on the analytics side among our development partners, so we started looking for a new partner. I have known the CEO of AgileEngine for a number of years, and one of my staff previously worked with them in an analytics role. We reviewed a number of companies and ended up selecting AgileEngine. 

How much have you invested with them?

We have spent about $120,000–$140,000.

What is the status of this engagement?

We started working together on the initial project in late July 2020, and then we began working with the standing team that September. The engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

AgileEngine is helping us build a new product, and at this point, it's difficult to measure their impact or provide statistics. However, what we can say is that we have launched a new product — we went from zero products to one on the analytics side.

As the company grows, we’re planning to put more focus on data, and we're looking forward to scaling with the AgileEngine team.

How did AgileEngine perform from a project management standpoint?

In terms of project management, they fit in very well with our overall project and software development strategy. We use a standard approach, but they've done a great job of integrating with us quickly. My team uses the Atlassian suite, which includes Jira and Confluence. AgileEngine is very familiar with those tools and adapted very quickly to leveraging them.

Our experience with them has been very good. As a smaller company, we are not looking to hire an engineer to just sit there and code; rather, we need people who are going to understand our customers’ needs and think creatively about finding solutions. We expect them to really comprehend our business and interactions. AgileEngine has done all of this extremely well. 

Another challenge that we've had is for them to work closely with the platform team, which is from a different company. It’s difficult to get two vendors to cooperate with each other. They usually see one another as competition, and that's not good for the client. AgileEngine has done an excellent job of understanding our partnership with the other vendor and building a solid and respectful relationship with them. 

Engineers respect technical capability more than anything; personality clashes can generally be overcome if one respects the other from a technical standpoint. The platform team certainly respects the technical capabilities of AgileEngine — that has been another confirmation for me that we made the right choice in selecting them.

What did you find most impressive about them?

We are impressed with their creative problem-solving of our business challenges. Most companies similar to AgileEngine would simply come to us with a menu and ask us to choose which services and resources that we want. AgileEngine did that, but they also spent a lot of time trying to understand both our short- and long-term goals.

They helped us come up with a structure and plan, as well as initial staff to be able to meet those needs. They didn't just think about how many people we needed; they also considered how they could help us solve our problems.

Are there any areas they could improve?

A couple of times, they have acted before they understood their action’s implications. They should make sure to understand their actions’ impact on the broader organization before they make a decision. However, that was only an issue when they first came on board, and it was understandable. That is the only area I’d mention, and we’ve already talked about it.

Do you have any advice for potential customers?

Make sure that you know what you’re trying to achieve as a business. Working with an offshore company is not the same as building staff internally.

Also, as you work with AgileEngine, try to integrate them with your company and don’t treat them as a mere external vendor. They've done an excellent job of understanding our customers because they care about them and what they’re trying to do. Having them as part of your company can be helpful in having them engage and achieve better results for end customers.

BACKGROUND

Introduce your business and what you do there.

I'm the mobile lead of a startup company located in Boston, Massachusetts. We're a platform for truck drivers, truck owners, and construction sites. Basically, we provide a Uber-like service where the demand comes from construction sites that require trucks, and the supply comes from truck owners who can provide transportation services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We hired AgileEngine for QA testing and app support. 

SOLUTION

What was the scope of their involvement?

The QA engineer mainly works on the manual testing of our mobile and web app. He's also involved in automation testing, creating test cases, Sprint planning, and Scrum management. He’s also responsible for our communication with engineers and product managers.

The engineer uses Android Studio to test the app on an emulator and Pearls to intercept traffic and track requests. He also uses Selenium, which is an automation testing framework, as well as Appium, another automation testing tool for mobile app development.

What is the team composition?

We’ve worked with six people from their team, including the ones that no longer work for us. We used to have 2–3 mobile engineers and a QA engineer. Last year, we decided to keep only the QA engineer. This year, we added one automation engineer from their team. We’ve also worked with two automation engineers. In the past, we also worked with iOS and Android engineers.

There are also two project managers, who kept track of how their team members were doing. 

How did you come to work with AgileEngine?

My managers interviewed and vetted contractors, and AgileEngine was one of the companies they found. AgileEngine provided us with candidates that we also interviewed. The candidates were very professional in the way they do business, and they had high-quality services. We hired them because they were good. 

How much have you invested with them?

So far, we’ve invested between $200,000–$300,000 for their services. 

What is the status of this engagement?

We started working with them in July 2019, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t keep a record of what they’re doing, but we use Sprint to plan their work and measure the performance of the whole team. 

We check if the QA engineer has many pending tasks or if he can take on more responsibilities that are not on his job description. So far, he's achieved everything he needs to do, and he’s been doing more for us so we’re truly happy about him. He always finishes work on time if not faster. He’s also helping and working with multiple teams now.

Meanwhile, we’ve been working with the automation engineer for 2–3 months now, and we have weekly sync-up meetings to measure his progress. He has met all of the expectations that we’ve had for him, and everything he’s done so far has helped us. 

How did AgileEngine perform from a project management standpoint?

AgileEngine is always available, especially the QA engineer. Every time I ask him something, he always replies on time and almost instantly. The quality of his work is great, and everything's impressive. They have sync-up meetings with me every other week, and they always ask me what I want from them and where they can help us.

What did you find most impressive about them?

AgileEngine truly wants to provide good service. In general, the team has been easy to work with. They always want to help us, which isn't common in the contracting world. Most of the time, contractors just do their work, and they don't want to talk to us a lot.

In AgileEngine’s case, we don't feel that they're contractors. We feel like they belong to our team and they're our full-time employees, and we’ve developed a great relationship. 

Are there any areas they could improve?

No, there aren’t any. I can’t think of anything they could improve. They’re doing a good job. 

Do you have any advice for potential customers?

Don’t get carried away by communication problems and focus on the technical skills of the candidates that AgielEngine provides. The resources we have aren’t from the US. One of them is from Argentina, and the other is from Ukraine. When I first interviewed them, we had some communication problems. However, one of our engineers also spoke with them and told me they were great.

As a result, my advice would be to not focus too much on communication issues. After all, in a remote working environment, people are only going to chat all the time, and they have perfect written English. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of engineering for IGN, a publisher of video game reviews, strategy guides, and videos.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We wanted to have a couple of quick experiments with two apps, but we don’t really have a built-out apps team. We have project managers, designers, and QA people all in-house, so the only thing we were really missing were dedicated engineering people. I hired AgileEngine to augment our engineering needs.

SOLUTION

What was the scope of their involvement?

We have pretty well-defined mockups and deliverables of the cross-platform apps we want. The first week, we had a bunch of kickoff meetings and daily standups with the engineers. Then we got into a groove where we’d assign tickets and mockups, let them go build for a week, and we’d check in every Tuesday morning. We asked for progress updates and gave them feedback on what they’ve built.

The apps were built in React Native, so it was important to us that they made the apps for Android and iOS, both sharing one codebase. They completed this app and we launched it, so they help us with other app work that we now have. 

What is the team composition?

They provide two engineers, one of which is full-time and the other is part-time. 

How did you come to work with AgileEngine?

At a previous company, I’d worked with AgileEngine to build out an app team focused on Android development. We’d been branching out into building our app strategy and were having trouble hiring Android engineers, so we worked with them to augment our team. I’d had a good experience working with them in the past, so they were my first call for this project.

How much have you invested with them?

They have hourly rates for their developers, so I’d say over the course of the year we’ve spent around $120,000. 

What is the status of this engagement?

We’ve been working together since around February 2020 — they still augment our engineering team. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re all super happy with their work and have been impressed by how quickly they move. The quality of the apps they’ve delivered pleases everyone; my boss is also happy with me for choosing them to work with. The project has been a success and we’re still working with them, which shows how happy we are. 

How did AgileEngine perform from a project management standpoint?

We use Pivotal Tracker for assigning tickets and we have our own project managers who manage the work, but the engineers also all deliver on time. They are good at scoping out the work and delivering it in a timely manner. They also provide good estimates for how long things will take. 

What did you find most impressive about them?

I’ve interviewed a lot of Ukrainian development shops, and AgileEngine’s communication skills are what set them apart. They speak English very well and nothing is ever lost in translation. 

They’re incredibly easy to communicate with and their team is eager to work. One of the engineers is constantly in the Slack group, asking questions, and offering to help. It’s more like they’re a remote part of the team instead of contractors — they integrate with our team pretty well and don’t just stay off on their own. 

Are there any areas they could improve?

No, I’ve been happy with them. Even though they’re a little bit more expensive than some of their competitors, I think they’re worth it. 

Do you have any advice for potential customers?

There is a time difference since their day is ending when our day is beginning. With that in mind, have well scoped-out tickets and a clear handoff process since you’ll be asleep when they have questions. Getting that communication line established and sorting out deliverables is a good use of time. 

BACKGROUND

Introduce your business and what you do there.

My company is Total HIPPA Compliance. I’m the chief compliance officer and a partner. We help insurance agents, medical practices and dental practices comply with HIPPA. We do the documentation creation for them, as well as risk assessment and staff training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agile Engine?

We have a lot of processes that were very manual, and we realized we either had to grow via hiring more people to manage the document creation and editing we do, or we’d have to come up with a system that could handle more so it would be easier on our current staff. We found it was more difficult to hire more qualified staff members to review the documents than to create a new system. It was also going to be more cost-effective to systemize it.

SOLUTION

What was the scope of their involvement?

They’re helping us rework our entire software platform for doing the risk assessment and document creation that comes out of that. They’ve been an integral part of the team. Not only in developing our ideas but helping us rethink the way we’re doing things. The whole project was started from scratch. The platform is built on React; we’re moving away from PHP. Our document storage is on AWS and Heroku provides app hosting. The software will be available on the web.

First, we gave them access to go through and map what we currently do, and then they came back with a plan of things that needed to be addressed. We had a two-week-long inception phase where we designed exactly what the deliverables would be. So far, they’ve been almost right on budget and their time estimations. Thanks to their use of an agile method, we’ve been able to adjust to include new functionalities that we discovered were necessary. In fact, one of their developers has been earning a security certification that will allow us to do testing. Finally, they’ve developed a whole audit procedure for us that ensures that we’re developing the code properly.

What is the team composition?

My main point of contact is Gabriel. He makes sure we’re happy. Tomas is our project manager. I’ve actually hired him to help me with other internal projects as well. They’ve extended his availability out to us through that. We’ve added that to our contract. Jorge is our project lead, and he does a presentation for us every two weeks. Ignacio is one of our junior developers; he’s stepped up and programmed at a very high level.

How did you come to work with Agile Engine?

Our lead developer realized they were in over their head, and we’d originally contacted a company a friend had recommended. When we opened the search up a bit more, our lead developer contacted some of his friends at Google and they had had a good experience with Agile Engine. They came in and blew us away with their presentation.

How much have you invested with them?

We’ve spent around $130,000 with them so far. The total will be around $250,000, I believe.

What is the status of this engagement?

We’ve been working together since June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had a chance to kick the tires at this point, but everything they’ve shown us and everything we’ve worked through looks fantastic. It’s a huge upgrade from the manual processes that we have right now. The ultimate goal is the expansion of our business and being able to take on more clients and move into more compliance realms. Leveraging this tool will help us accomplish these goals.

How did Agile Engine perform from a project management standpoint?

We communicate in a couple of different ways. They do project management in Jira. The project manager lays out the sprints and epochs, tells us how many points each has, and how long they’re going to take. We’ve only missed one sprint, and that was with the lead developer being out on paternity leave for two weeks.

We communicate via Slack if we need to send short messages, and we’ll get infrequent email messages. We have phone calls every two weeks with the development team, and we meet with Gabriel every three weeks via video chats.

What did you find most impressive about them?

The whole team, across the board, has fit right in. I was telling them the other day that I wish the rest of my vendors were as proactive as they are.

Are there any areas they could improve?

I’ve used two remote developers before, and this is the best situation I’ve been in. It’s been such an upgrade from the two other situations. One reason is that getting a team like this and for the cost, I’m paying is fantastic. My only complaint, and it’s not big, is that sometimes the billing is difficult as they require a heavy deposit (a half month) to get started. That can be daunting as a team where we have a lot of cash tied up in escrow, essentially, because we’ve paid ahead by half a month. That’s harder for smaller businesses to handle, though larger businesses wouldn’t have an issue.

Do you have any advice for potential customers?

Have a clear plan on how you’re going to move forward and what your needs are. Don’t expect to walk in and have them pull something magic out of the air. Spend time iterating your plan and figuring out what your needs are. The more frontend work you can put in and the more details you can give them the better outcome you’re going to have. That’s why we spent a lot of time and money planning on our own.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering. We’re in the computer network security arena. We have a B2B software network product we sell, in addition to other work we do.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

Our B2B product is a network sensor and a suite of analytics. We were looking to get a GUI for it. The best thing for us to do was to outsource those skills.

SOLUTION

What was the scope of their involvement?

We gave AgileEngine a list of requirements and some of the data we wanted to be displayed. We wanted an attractive design that worked well. They used React and Python.

What is the team composition?

We worked with one Python and one frontend developer. We also have a part-time UX designer and someone who was between a developer and QA. Halfway through the engagement, we had them add a project manager.

How did you come to work with AgileEngine?

I came into the company when they were signing the contract. It was negotiated by my predecessor.

What is the status of this engagement?

Our engagement with AgileEngine started in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AgileEngine came up with innovative designs. We’ve received strong initial feedback from the first alpha customer. They’ve gotten back to us saying that this project has helped them evaluate technologies in their lab.

How did AgileEngine perform from a project management standpoint?

I initially was trying to do project management myself, but it was trickier than I anticipated. When we added the project manager to the team, it went better. He kept the lines of communication open. He suggested process improvements and handled feedback.

What did you find most impressive about them?

The team delivers high-quality work at an attractive price point.

Are there any areas they could improve?

Overall, I’ve been very pleased.

Do you have any advice for potential customers?

If you have a team that’s working in a different time zone, you’re not going to see them in person. You want to empower them as much as possible to make their own decisions and work effectively with their team.

BACKGROUND

Introduce your business and what you do there.

I’m the head of engineering at a startup. I have a small team of two engineers­–one of them being from AgileEngine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We have a marketplace that helps with mental health support services and provides practitioners with a licensing process for them. AgileEngine was brought in before me joining the company, so I believe they were brought on board when it was clear that my predecessor wouldn’t be able to grow the business from a tech standpoint.

SOLUTION

What was the scope of their involvement?

AgileEngine provided me with a developer that’s based in Argentina. He’s part of my daily standups and checks in like any other employee. I have a roadmap, but since we’re a startup, priorities do shift on him quite frequently. The developer writes full-stack JavaScript code. He works with a React frontend and Node.js backend.

What is the team composition?

Along with the developer, I touch base with an account rep every month.

How did you come to work with AgileEngine?

I believe our CEO used the Techstars network and got a recommendation.

How much have you invested with them?

At this point, we’ve probably spent about $50,000.

What is the status of this engagement?

I believe we started working with them in the Spring of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The developer is on par with any senior-level developer I could’ve gotten off the market in Atlanta. He’s very dedicated and dialed-in.

Our assigned developer understands the business problem and enjoys being part of the team. That’s rare. It’s nice to have someone that’s living the journey with us.

How did AgileEngine perform from a project management standpoint?

We use Asana. We’re in constant communication, and I rarely feel oversold on anything. There have been very few surprises in terms of missing deadlines.

What did you find most impressive about them?

They’ve been very hands-off. My main concern in coming into this position was that I hadn’t had great luck with offshoring before. I was skeptical about the overall code quality and maintainability.

AgileEngine encourages their developers to weave into the fabric of the companies they’re placed at. So far, it’s been great. The developer delivers the right amount of craft and attention to detail. I’m very happy.

Are there any areas they could improve?

I don’t have any complaints right now. If anything, I could probably have fewer check-ins with the business. But, realistically, there’s not a lot of overhead in managing. I don’t have any constructive criticism for them.

Do you have any advice for potential customers?

Any candidate you’re going to get will be somewhat vetted, but make sure that it’s someone who will fit in with your team well.

BACKGROUND

Introduce your business and what you do there.

I’m the head of software development for an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We were trying to get more development resources on the team to address some skills we didn’t have in-house.

SOLUTION

What was the scope of their involvement?

They helped with custom development support and worked mostly on our internal software. They have Java development skills and backend development skills. They work remotely with our team. We had a variety of projects that would scale our existing warehouse, creating new features, optimizing their work, reports for the backend, and all the things that come with a warehouse operation.

What is the team composition?

We used to have three people, but now we have two people.

How did you come to work with AgileEngine?

We visited them in Kiev. It was a very positive meeting and they made a good impression. They fit the approach we were looking for, so we set up a trial project and were pleased.

How much have you invested with them?

We spent between $100,000-$250,000.

What is the status of this engagement?

We started working together in February 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve improved how our systems work. They picked up the business approach and started contributing to ideas about how to improve our tech stack and software architecture.

How did AgileEngine perform from a project management standpoint?

They work as part of our agile teams, and we communicate daily. They adhere to the same standards as our team and have met our expectations. We have an account manager that we talk to every 2–3 weeks. They have a daily standup online and we use Slack. They keep us updated on what they’re working on.

What did you find most impressive about them?

We’re really happy with their development skills. Whenever we needed an intermediate or senior developer, they always were able to get someone. We’ve never had any performance issues.

Are there any areas they could improve?

My experience has been positive.

Do you have any advice for potential customers?

Make sure you have a close relationship with the team and are talking with them regularly.

BACKGROUND

Introduce your business and what you do there.

I’m a senior software engineer at POPSUGAR, a digital published company geared for a female audience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We needed help with building an Android application for Glow, an e-commerce platform for fitness content. We lacked Android-specific developers on our team and the time and resources to ramp up those capabilities in-house.

SOLUTION

What was the scope of their involvement?

AgileEngine built the app for Android in React Native to mirror an existing iOS app. We created wireframes for every feature to duplicate screens in the iOS version. However, the React Native codebase allows us to implement an iOS version of the Android app if we want to do that.

The basic functionality AgileEngine implemented included a discover screen, where users could scroll through available content, shops, plans, and products. They also created a scheduling feature that lets user schedule a fitness video for a specific day of the week and track their schedule history. Other functionalities include profiles, search and filtering, and favoriting.

The functionalities they did not implement include in-app purchasing: we instead linked to our web app to complete any purchases. They also connected the app to Chromecast for streaming, but they did not build the receiver itself.

What is the team composition?

I was looking to bring on two nearshore engineers. AgileEngine offers developers in Argentina which allowed for 3–4 hours of overlap for communication and stand-ups, which was important to us. After they found the first engineer, it became clear that it’d be hard to find a second developer. 

We ended up with one senior developer, a part-time developer based in Ukraine to help here and there, and a part-time project manager to help with sprint planning and be available for meetings. 

How did you come to work with AgileEngine?

I did a lot of research online, including reading reviews on Clutch. I was looking for nearshore developers for communication purposes while staying within our budget. I narrowed it down to 5–6 companies that I spoke with. AgileEngine checked all boxes. Their client relations were great in answering all our questions. They were very transparent in describing how the company and teams operate in great detail. A project manager did an analysis to break down different features. They were really a stand out company compared to others.

How much have you invested with them?

We spent $42,000.

What is the status of this engagement?

The project lasted from November 2019 until March 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen significant growth in our user base despite a lack of active marketing. In addition to that success, we’ve had no major issues or bugs reported by users. I reviewed all the code as it came in: it was of top-notch quality and well-organized.

How did AgileEngine perform from a project management standpoint?

The team’s communication was great; we had no issues throughout the whole process. Our project manager was especially top-notch and well-organized. She always made sure she had what she needed from me and the developers had what they needed, preventing any holdups. We used Jira to manage the project. Other than that, it was a combination of Google Hangouts and daily standups.

What did you find most impressive about them?

Their excellent communication and client relations stood out to me. At every point, any concerns we might have had were addressed. I always felt like any issue I’d have would be immediately taken care of.

Are there any areas they could improve?

No, I don’t have any points of negative feedback. 

Any advice for potential customers?

As with any other company, be thorough in asking questions and making sure to discuss concerns you might have in advance so there are no surprises. Make it clear what your deliverable is as well. AgileEngine was excellent at communication, so just communicate your needs, and you’ll be successful working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the product and project manager for a small startup. We’re developing a unique authentication solution that enables online trust and privacy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgileEngine?

We needed help with building our initial product.  We have 4-5 people on our core team but needed additional resources to meet a milestone we had. Because we’re just getting started, we wanted to find a balance between affordability and top-notch quality.

SOLUTION

What was the scope of their involvement?

AgileEngine acts as an expansion of our team. They provide staff augmentation, and we work together on a rolling basis. Their team has provided a couple of developers — app and frontend — and designers.

What is the team composition?

I work with an account manager via biweekly meetings. She ensures that the engagement is running smoothly.  We initially had a project manager, but it made more sense for us to do that ourselves. So, we eliminated that role and took over running daily scrums ourselves. On a day-to-day basis, we are working with two developers and a designer.

How did you come to work with AgileEngine?

Our startup founder learned about Agile Engine while working for a prior employer. He was impressed by the capabilities they offered, so he kept them in mind for maybe later. When he found himself in a place where he needed to extend his own team, he went directly to Agile Engine to see if they could help.

What is the status of this engagement?

Our partnership began in October 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve really made an effort to help AgileEngine feel that they’re a part of our team and not just contractors. Instead of telling them what to do, we ask for their input. They’ve been great at speaking up whenever they hear or see something that could be better. Their team is invested in our success and excited about what we’re doing. They provide feedback on a daily basis.

As a startup, we have a longer-term vision and shorter-term milestones that come and go. We have to take advantage of opportunities as they come up. It’s sometimes frustrating or difficult to keep a stable product, and Agile Engine has been extremely adaptive to that. They proactively meet our requirements and pivot when we need them to.

How did AgileEngine perform from a project management standpoint?

The ease of staff integration was pretty seamless. They initially presented a specific agile methodology for how they operate, but we ended up developing our own that's works for the blended team.  We use Figma for prototyping, Jira for managing tickets and user stories, Slack for communication, and GitHub for managing code.  Our daily standups happen using Google Hangouts since our team is distributed across multiple locations and countries. 

What did you find most impressive about them?

In general, their team has been really engaged and excited about what we’re doing. They continuously bring that enthusiasm to daily meetings. They’re excited about discussing what they’re working on and providing constructive feedback. That is different from what I've experienced with other contractors. Others want everything spelled out, but AgileEngine is actively engaged in the problem. They help us solve issues rather than just taking orders on what needs to get done.

Are there any areas they could improve?

I can’t think of anything. We don’t have any reservations about what they’re doing for us at all.

Do you have any advice for potential customers?

Their team provides a framework for operation. You can use their model as is, or if you think something would work better, they’re perfectly happy to engage in any manner you’d like. Don’t be afraid to ask because they’re flexible and willing to evolve to what your needs are.

BACKGROUND

Please describe your company and your position there.

For two decades, we’ve been helping businesses around the world increase agility and trim IT costs by hosting their email and collaboration environments in the cloud. By relieving both channel partners and end-user organizations from the burden of managing infrastructure and software, we make it easier for them to focus on improving user experience and growing their business. Today, more than 40,000 customers in over 100 countries are working more productively. This is the result of the added value we build into our complete, enterprise-grade cloud solutions such as Hosted Exchange, Office 365, Dynamics 365, SharePoint hosting and Lync, as well as our proprietary online backup solution and our high-performance cloud servers. I am the Director of Software development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AgileEngine?

We had a big challenge to develop the integration of 5 PSA before Christmas 2019. We needed help when we started the project because we did not have enough developers to do it. We are talking about the integration of ConnectWise, Autotask, Kesaya, TigerPaw and QuickBook Online.

What were your goals for this project?

Deliver on time the planned integrations.

SOLUTION

How did you select this vendor?

We studied the market of resource providers and we had references from a few companies. it was after a videoconference with AgileEngine that we did our choice. Their values and ways of doing things were close to Sherweb's.

Describe the project and the services they provided in detail.

AgileEngine has provided human resources that have been integrated directly into our project teams. The developers were based at home in Ukraine. The work was well divided and they could contribute significantly to the success we had. They were part of our teams as if they were Sherweb employees.

What was the team composition?

Mainly software developers and functional analysts.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Customers were eagerly awaiting integrations with ConnectWise and Autotask. Once the projects were completed and put on the market, we have had a good success in terms of deployment. A lot of customer, in a short period of time, have installed the integration in their business.

How was project management arranged and how effective was it?

It was quite simple: the software development was based on the SCRUM methodology. Project management was a bit more traditional and we tracked the progress and the budget in a rigorous way. It was easy to see if we were going to hit the targets or not.

What did you find most impressive about this company?

They provided high quality resources fairly quickly. In addition, all the people we interacted with were professional and pleasant to work with.

Are there any areas for improvement?

Difficult question! Learn French, maybe! Otherwise, we have been fully satisfied.