This review was updated by the client on March 23, 2020. The original star ratings were: Overall - 0.5, Quality - 0.5, Schedule - 2, Cost - 2, NPS - 0.5. New content is below:
Introduce your business and what you do there.
Stock Market Lab offers online education services for individuals who are looking to get started in the stock market. It is offered to people all around the world and a large community has been built out of it.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Upqode?
We were trying to design and develop a completely new website since we were re-branding.
How did you come to work with Upqode?
We had found them and then interviewed them on Upwork. We also checked out their website and testimonials before proceeding which all seemed good to us.
How much have you invested with them?
We have invested about 2-3 months and $5,000+ on the project.
What is the status of this engagement?
We had a bit of miscommunication which tends to happen, but, after clearing everything up, I can say that they were well engaged on the project and did what they could to make it run successfully.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
Due to some miscommunication we had some mishaps but we were able to move past them and work together to find a positive solution past the conflicts.
How did Upqode address the challenges that arose?
They reached out and attempted to understand why our company felt the way we felt and what they could do to improve our experience, which was a very positive response and a professional way to go about things. We were able to understand each other's perspectives and move forward.
Describe the impact this engagement has had on your business.
We were able to improve the optimization of the website and just come to a mutual and positive understanding on how to move together in the future.
How was project management handled?
We were assigned a project manager, Mariia, who had been very helpful to us and ensured a positive project outcome.
Is there anything that the vendor did well or that you would consider a strength?
I believe their team is structured very well. I was happy to hear in the beginning that I would have a project manager who would make sure everything was running smoothly, and then several other individuals who were working on the task at hand.
Not only that, it didn’t have to be a back and forth through email. We were able to communicate on this online software which was helpful for better communication.
Also, the design of the site is something we constantly receive compliments on. The designer, Olga, was well skilled and did a great job.
In what specific areas can they improve?
I would just say that we had a bit of miscommunication when speaking through emails which caused conflicts. But other than that, that would be the only key thing.
What advice do you have for clients with similar needs to yours?
I would tell you to go with Upqode. They’re well structured and better than working with a freelancer trying to do 100 things on their own. Upqode will make the process easier for you.