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We help leading brands grow and scale in digital.

4.5
6 reviews

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products. Putting digital at the core, Commencis transforms businesses to thrive and stay relevant in a demanding digital world.

 
Driven by purpose, Commencis focuses on creating measurable positive impact and competitive advantage through technology, design and data science. Commencis enables clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability with cloud solutions.

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$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2000
Show all +
Istanbul, Turkey
headquarters
  • Park Plaza - Reşitpaşa Mahallesi Büyükdere Cad. No: 223 B Maslak
    Istanbul, IST 34467
    Turkey
    00902122761040
other locations
  • Gulbahce Mah. Izmir Teknoloji Gelistirme Bolgesi
    Izmir, IZM 35433
    Turkey
  • Hardenbergstraße 32
    Berlin, BE 10623
    Germany
  • 184 Shepherds Bush Rd. Hammersmith
    London, LND W67NL
    United Kingdom

Portfolio

Key clients: 

Visa, NAOS, Mapfre, Aegon, Pegasus Airlines, İşbank, Forte Bank, Societe Generale, Unilever, Mastercard, Ebay, Turkish Airlines, Metlife, Emirates NBD

MAPFRE Agency Portal - Enhancing the insurance agent experience Image

MAPFRE Agency Portal - Enhancing the insurance agent experience

MAPFRE, one of the world’s leading insurance providers, wanted to create a new platform for its agents to enhance their experience, increase operational efficiency, improve communication and collaboration between MAPFRE headquarters and their sales networks, and hence to provide a better customer service.

 

To strengthen brand reputation and make MAPFRE a preferred brand in a highly-competitive market, MAPFRE

…
teamed up with Commencis for the design and development of a brand-new agency portal.
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Welcome aboard for a digital flight - PEGASUS AIRLINES Image

Welcome aboard for a digital flight - PEGASUS AIRLINES

Redefined and designed a traveler’s experience and built everything from the ground up. The new Pegasus Airlines application offers its users a more seamless and intuitive flight experience. 

Android: https://play.google.com/store/apps/details?id=com.pozitron.pegasus&hl=en...

iOs: 

…
https://itunes.apple.com/us/app/pegasus-book-cheap-flights/id723672499?mt=8

Travel

CAPABILITIES:

UX / UI Design & Development

AWARD:

Altın Örümcek Best Website of the Year 2018

Finalist, Best Use of Technology, Loyalty Awards

 

 

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NAOS Stars - A refreshed user-experience for a leader in human care Image

NAOS Stars - A refreshed user-experience for a leader in human care

NAOS, a key player in the creation of the human care sector, partnered with Commencis to create a mobile app with enhanced customer loyalty program including their brands, Bioderma, Esthederm and Etat Pur.

Digital Insurance Redefined - MAPFRE Image

Digital Insurance Redefined - MAPFRE

Worked together with Mapfre to move their traditional insurance services to digital channels – and created Mapfre Go.

The new platform offers a simplified insurance experience for its insured clients and non-clients.

INDUSTRY:

Insurance

CAPABILITIES:

Branding & Logo Design , UX / UI Design & Development

Pioneering Digital Banking - İşCep Image

Pioneering Digital Banking - İşCep

İşbank, the largest private bank in Turkey serves more than 15 million customers. Handling 100 million transactions daily and leading the digital banking is the real challenge. As a pioneer in digital banking, İşbank launched the first mobile banking platform in the market in 2007. Since then, it leads the innovation in digital banking and Commencis is İşbank’s strategic digital transformation partner designing and developing

…
its digital platforms.

INDUSTRY:

Banking

CAPABILITIES:

UX/UI Design & Development

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Fast Cashback for tailored offers - VISA Oferty Image

Fast Cashback for tailored offers - VISA Oferty

Visa, one of the biggest global players in financial and payment services, has partnered with Commencis to enrich its brand experience with different digital offerings. Designed and powered by Commencis for the Poland market, Visa Oferty (Visa Offers) allows Visa cardholders to access promotional offers tailored to their shopping habits and preferences.

INDUSTRY:

Financial

…
Services

CAPABILITIES:

UX / UI Design & Development

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Launching the first “health banking” app - EMIRATES NBD Image

Launching the first “health banking” app - EMIRATES NBD

Launched the world’s first health banking app designed for the Apple Watch. The bank promotes a healthy lifestyle by integrating user’s physical activity into product offering.

INDUSTRY:

Banking

CAPABILITIES:

Concept Design, UX / UI Design & Development

AWARD:

Winner, “Efma’s Innovation of the Month“

(December 2015)

Next generation finance management - FORTEBANK Image

Next generation finance management - FORTEBANK

Partnered with one of the leading banks in Kazakhstan to create an entirely new digital banking experience, and set the standard for the next generation of banking services.

INDUSTRY:

Banking

CAPABILITIES:

UX / UI Design & Development

Flying Turkish - TURKISH AIRLINES Image

Flying Turkish - TURKISH AIRLINES

Partnered with Turkish Airlines to change travel experience for its users and disrupt the market by providing innovative solutions. Our work started with the design and development of Fly Turkish WAP and JAVA products and evolved with the technology.

INDUSTRY:

Travel

CAPABILITIES:

UX / UI Design & Development, Cloud Transformation

Reviews

4.5
6 reviews
Sort by

App Development for Dermocosmetics Company

"I was impressed by the knowledge that this company had about user experience and interface design."

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4.0

Quality: 
5.0
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Jan. 2019 - Feb. 2020
Project summary: 

Commencis developed a mobile app for a dermo-cosmetics company. The team rebuilt and redesigned the app, creating wireframes and providing UI/UX designs.

The Reviewer
 
51-200 Employees
 
Istanbul, Turkey
Kubilay Ekiz
CRM & Digital Projects Responsible, NAOS
 
Verified
The Review
Feedback summary: 

The app recieved over 15,000 downloads and received positive feedback from both internal and external sources. Commencis collaborates and communicates effectively to ensure a smooth workflow. The team is hard-working, knowledgeable, and attentive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CRM & Digital Projects Responsible at NAOS Turkey. We operate in dermocosmetics sector for more than 13 years in Turkey. Our company has about 160 employess and we serve pharmacies all along the country. I oversee our digital products and vendor relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commencis?

Our company’s loyalty mobile application was created over 4 years ago and had not been updated since. We had noticed a steady decline in downloads and ratings over the past few years and decided to invest in a new mobile app. We do not have any in-house developers, so we needed to outsource the entire redesign and rebuild.

What were your goals for this project?

We wanted to see our mobile app engagement and downloads double by the end of the year and we wanted to increase the number of inquiries that we received through our contact form. We also needed the mobile app to be easy to update on our end, so we were interested in a simple, user friendly platform.

SOLUTION

How did you select this vendor?

We selected this company based on the quality of their final proposal.

Describe the project in detail.

We had a couple meetings with the company and they prepared the concept and wireframes. After a couple iterations and discussions with our marketing team, we finalized the design and provided feedback. The company’s project management method consists of 5 stages; UX, UI, Analysis, Development and Publish.

What was the team composition?

We were assigned 1 project manager, 1 UX designer, 1 UI designer, 1 Business Analyst, 1 iOS developer, 1 Android developer and QA resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 6 months after our new app was launched, we saw approximately 15.000 downloads and we continue to hear positive feedback on the functions of the app from our custumers.

How effective was the workflow between your team and theirs?

We received a couple warnings if a deadline was not going to be met which happened a few times. We were able to communicate all members of the project team and we communicate through e-mails, phone calls, conference calls and meetings.

What did you find most impressive about this company?

I was impressed by the knowledge that this company had about user experience and interface design. I learned much more than I thought.

Are there any areas for improvement?

Everything can always be done faster, but were satisfied with the quality of their work.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Mobile App Dev for Major Bank

"Our communications were constant and frequent."

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4.5

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2016 - Ongoing
Project summary: 

Commencis provided a mobile app and website for a leading bank. Their team designed the UI/UX and developed the bank's mobile app for customer use. 

The Reviewer
 
1,001-5,000 Employees
 
Nur-Sultan, Kazakhstan
Project Manager, Major Bank
 
Not verified
The Review
Feedback summary: 

Commencis brought the app to launch and has received strong ratings and reviews. The communications have been reliable and frequent. Their team was very impressive and the project management effectively managed new feature development. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am project manager in one of the leading Kazakhstan banks. Bank has been successfully operating in the banking services market for over 20 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commencis?

Our bank's goal is to transfer customers to digital service channels. Knowing Commencis' experience in thet field bank had chosen Commencis.

What were your goals for this project?

We wanted to develop a mobile application and web site using the latest technologies and trends

SOLUTION

How did you select this vendor?

We selected Commencies from the list of developing companies which had developed the best applications for financial market and which applications had the highest rating, number of customers, amounts of transactions etc.

Describe the project in detail.

After we had choosen Commencis, we had a series of workshops at which the needs of the bank were discussed and then the company offered its solutions based on best practices and trend analysis. Commencis created a unique design of the app and after some changes due to our comments started development according to raod map and plan.

What was the team composition?

Commencis assigned project manager, account manager, analyst, UX/UI designer, 1-2 developers for each platform (we had 3 different platforms), QA team. I contacted mostly with project manager, account manager and analyst, but we also had some workshops involving developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the first launch of our application the number of our customers increases every day and we are receiving good comments in stores (average rate above 4). Also after 1 year of the first launch we gained 1st position in mobile bank applications rank.

How effective was the workflow between your team and theirs?

Our communications were constant and frequent, we always received information on the status of the project and in case of problems we solved them together via all the available channels like Slack, Skype, emails and whatsapp.

What did you find most impressive about this company?

They came to us one-two times a year with the best offers to improve the application and suggested how to make it better and more convenient for users.

Are there any areas for improvement?

Of course, management always wants to get new features faster, so they need to find the best balance between speed and quality

4.5
Overall Score Their high professional approach in development and quality assurance helped us to gain a leading position within mobile banks applications.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Sometimes we want things going faster
  • 4.0 Cost
    Value / within estimates
    A little expensive, but the company tried to compromise
  • 5.0 Quality
    Service & deliverables
    The quality was perfect
  • 5.0 NPS
    Willing to refer
    I definitely recommend the company to work with

Customer Portal Development for Insurance Agency

"Their customer-centric approach helped them meet our expectations in terms of quality."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2019 - Ongoing
Project summary: 

Commencis developed a customer portal for an insurance company. The team allows access to all platforms for daily operations, campaign management and communications.

The Reviewer
 
501-1,000 Employees
 
Istanbul, Turkey
Jane Mertturk
Clients and Marketing Director, Mapfre Sigorta
 
Verified
The Review
Feedback summary: 

The development led to an increase in satisfaction among the client's sales networks. Commencis communicates effectively to ensure a successful and enjoyable collaboration. The team is knowledgeable and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are the insurance company. I'm the Clients and Marketing Directors in the Mapfre Sigorta and the Project Sponsor of the Agency Portal Project

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commencis?

Develop a customer portal for our sales networks

What were your goals for this project?

Simply our networks daily work, increase sales and operational efficiency

SOLUTION

How did you select this vendor?

For their experience and their client focus approach

Describe the project and the services they provided in detail.

With an unified agent portal, MAPFRE wants to create a single platform for its users where they can reach an easy access to all platforms for their daily operations, manage campaigns and customers. The platform will also enables MAPFRE to create a two-way direct communication with its agents.

What was the team composition?

Project Management, development, design, test, user experience

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Increase our sales networks' satisfactions

How was project management arranged and how effective was it?

With both sides of collaboration, project datelines have been achieved with the expected quality

What did you find most impressive about this company?

Their customer-centric approach helped them meet our expectations in terms of quality.

Are there any areas for improvement?

No

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Channel Development for Airline

“The project has digitalized our ticket purchase process.”

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2018 - Ongoing
Project summary: 

Commencis provided Android and iOS application development services, also working on the UX and frontend web development. They complete bi-monthly updates to the apps to add new features.

The Reviewer
 
5,001-10,000 Employees
 
Istanbul, Turkey
Emrah Ural, PMP, ITIL
Analyst Team Leader, Pegasus Airlines
 
Verified
The Review
Feedback summary: 

The development project produced excellent results, offering an effective digital solution for users and ensuring that the process runs smoothly. The team was worked in an agile methodology and was very dedicated and invested in the product, but could improve their flexibility.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a product owner and analyst team leader at Pegasus Airlines, responsible for the execution of all passenger digital solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commencis?

We hired them for consultancy, project management, design, analysis, development, and testing.

What were your goals for this project?

To be the digital airline of the world.

SOLUTION

How did you select this vendor?

We invited them to bid, along with other tech companies.

Describe the project and the services they provided in detail.

They designed the UX and developed Android and iOS mobile applications, as well as doing frontend web development. We release a new version of the app every two months to provide innovative features and solutions for our passengers.

What was the team composition?

The project team had 17–25 people involved, with a project manager who was our direct contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project has digitalized our ticket purchase process. Half of our passengers now prefer to purchase tickets and additional services from web and applications.

How was project management arranged and how effective was it?

We applied an agile development approach, with Jira integration for demand planning. We also organized a Ralli-month for all parties, during which everyone who worked overtime was accommodated in one place.

What did you find most impressive about this company?

They understand our pain points and own the product as much as we do. We’re also impressed by our project manager.

Are there any areas for improvement?

They have some strict company rules for documentation and aren’t very flexible.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Manday rate is expensive
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Turkish Bank

“They own the product as much as we do.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
Jan. 2007 - Ongoing
Project summary: 

Commencis developed an iOS and Android mobile banking app. Services included frontend development and design, testing and analysis, and store submission. They provide ongoing support and maintenance.

The Reviewer
 
10,000+ Employees
 
Istanbul, Turkey
Unit Manager, İşbank
 
Verified
The Review
Feedback summary: 

Commencis has helped develop one of the most versatile and popular mobile banking apps in Turkey, with over 300 functionalities and 6.5 million users. The team accommodates scope changes and adapts to challenges, spurring a multi-year engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a unit manager at İşbank, Turkey's largest bank. I’m responsible for the development of our mobile app, İşCep.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commencis?

My company hired Commencis to build and launch our mobile app.

What were your goals for this project?

We wanted to improve processes and boost customer satisfaction. We also hoped to increase digitalization.  

SOLUTION

How did you select this vendor?

Commencis was known as one of the best mobile development startups in 2007.

Describe the project in detail.

Commencis has developed our iOS and Android mobile apps, executing design, testing and analysis, and the store submission process. The team provides ongoing maintenance and innovations.  

What was the team composition?

My team of developers and business development executives works with over thirty Commencis developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Commencis has helped develop one of the biggest mobile banking apps in Turkey, with approximately 300 functions. İşCep is well-known and has over 6.5 million users.

How effective was the workflow between your team and theirs?

Commencis oversees frontend design and development, while my team does backend development.

What did you find most impressive about this company?

The team quickly adapts to changing requirements and new challenges. They own the product as much as we do.

Are there any areas for improvement?

I don’t see anything specific.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Life Insurance Company

"They are very good at UX design and coding."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Mar. 2019
Project summary: 

Commencis developed a mobile app for a life insurance company. The customer-facing app is self-service and allows users to change or monitor their policies.

The Reviewer
 
501-1,000 Employees
 
İstanbul, Turkey
B. Alper Yalçınkaya
Grup Manage Marketing & CX, Aegon Turkey
 
Verified
The Review
Feedback summary: 

The app met the expectations of the internal team. Commencis provides quality services in a timely fashion, adhering to guidelines and requirements set by the client. The team is talented and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Life insurance company. My position is Marketing and UX Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Commencis?

They developed our customer self service app.

What were your goals for this project?

we have customer download and usage kpi's

SOLUTION

How did you select this vendor?

we selected from a 10 different vendors, according to our IT, CX, and business criterias

Describe the project in detail.

Customer monitor and manage their policy lifecycle via this app.

What was the team composition?

UX, frontend, backend, analyst, tester and so on

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

Project manager and analyst roles are the key in our project. We got some problems when we begin, but while we continue with the project we have found the effective workflow.

What did you find most impressive about this company?

They are very good at UX design and coding.

Are there any areas for improvement?

No

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer