Digital Product Studio

Award-winning digital product studio specialising in branding, UX, UI and front-end development.

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$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
London, United Kingdom
headquarters
  • Flat 2, 298 Wandsworth Bridge Road
    London SW6 2UA
    United Kingdom

Portfolio

Key clients: 

Kuoni, Cardconnect, Trōv, Flowhub, Country & Town House, Spoke, Kinoteka, Nettbil,  Backwash, Circus Street, ExecSense, Another Escape

Cambridge Brain Sciences

Revamp for a Neuroscience company based in Canada

Pandable

Website revamp for a top SEO agency based in London

Akua Ecommerce Brand

Project for a sustainable ecommerce food brand based in New York.

Kinoteka Polish Film Festival

Homepage design of the Kinoteka Polish Film Festival in London

Cardconnect Marketing Website

New design for Cardconnects Cardpointe built in Statamic

https://cardconnect.com/cardpointe

Fieldbook

We re-designed Fieldbook' product and had the awesome challenge of rethinking sheet formats.
They also got featured on Product Hunt after the launch. Check it out - https://www.producthunt.com/tech/fieldbook-2

Reviews

Sort by

Web Design and Dev for Cannabis Business Platform

"They’re professional, creative, and able to distill high-level concepts into clear and concise visual experiences." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Jan. 2019
Project summary: 

Series Eight designed and developed a website based on existing creative and content. They proposed several design themes, listened to feedback, and implemented the final choice. They also delivered a CMS.

The Reviewer
 
1-10 Employees
 
Boulder, Colorado
Jacob Sky Levin
Co-Founder & COO, Best in Grow
 
Verified
The Review
Feedback summary: 

Targeted groups have responded well to the site, and internal stakeholders praised the competitive edge it’s given the brand. Series Eight stands out because of their accessibility and responsiveness. Customers can expect a team that’s highly focused on UX and able to translate ideas into designs.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder and COO of Best in Grow. We’re a communication and engagement platform that connects budtenders, retail operators, and brands in the emerging legal cannabis industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Series Eight?

I turned to Series Eight to complete the visual design, informational hierarchy, and development of the website.

What were your goals for this project?

After a few poor experiences with other design agencies, I turned to Series Eight to design a beautiful and engaging informational website for Best in Grow.

SOLUTION

How did you select this vendor?

I came across other work Series Eight had done while I was in the process of vetting about 10 other providers. Mario (Founder, Series Eight) was particularly attentive, flexible (important, given our 10 hour time difference) and excited about our project. The price range was in line with our budget, and Mario's expertise and communicative nature made Series Eight the clear choice.

Describe the project and the services they provided in detail.

Series Eight ingested all the existing creative assets, business information, and content we’d produced. They then proposed several creative directions for the website, designed wireframes and mockups, and created custom artwork (illustrations and animations). Moving forward they wrote custom code for the website and created an easy-to-modify CMS for me to use going forward.

What was the team composition?

I worked with Mario and Francesca (Design Director, Series Eight) along with Leo (UX/UI Designer, Series Eight) and John (Frontend Developer, Series Eight).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since launching the website less than a week ago, we’ve received countless leads and comments from customers, interested parties, and journalists. The website will allow us to elevate our brand presence in the industry and stand out from our competitors.

How was project management arranged and how effective was it?

We used Slack and Trello to manage the project. I had easy access to all of Series Eight's team members who were working on the project. They were responsive to our feedback and direction.

What did you find most impressive about this company?

Series Eight is incredibly committed to UX. They’re professional, creative, and able to distill high-level concepts into clear and concise visual experiences.

Are there any areas for improvement?

No, not at this time.

5.0
Overall Score I've met and worked with a lot of website designers and can say, without hesitation, that Series Eight is in the top 1%.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It was very easy to schedule and communicate with the Series Eight team. I always had access to their founder's calendar.
  • 5.0 Cost
    Value / within estimates
    Series Eight produced the best possible and highest quality work for our budget.
  • 5.0 Quality
    Service & deliverables
    I can't wait until our next project with Series Eight.
  • 5.0 NPS
    Willing to refer
    Everyone should have a site made by Series Eight.

Shopify Web Development for Online Food Business

“Their original artwork is fantastic. The team is timely and sweet to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Series Eight is developing a Shopify website. It has multiple pages, and the team is implementing revisional illustrations.

The Reviewer
 
1-10 Employees
 
New York, New York
Courtney Boyd
Founder & CEO, Akua
 
Verified
The Review
Feedback summary: 

Although the final product hasn’t launched yet, Series Eight has done great work and is extremely responsive. Their price is fair, and the team is friendly, making them a wonderful partner.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Akua, an online food producer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Series Eight?

We needed help building our Shopify and e-commerce platform.

SOLUTION

What was the scope of their involvement?

They’re building a multi-page Shopify site with lots of revisional illustrations.

What is the team composition?

We work with a team of two people.

How did you come to work with Series Eight?

We heard of them through a friend. They had good communication, a great style of work, and a fair price, so we hired them.

How much have you invested with them?

We’ve spent around $19,000.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched yet, but their work has been amazing. I highly recommend working with them.

How did Series Eight perform from a project management standpoint?

They’re incredibly communicative, and we mainly use Trello and Slack to stay in touch.

What did you find most impressive about them?

Their original artwork is fantastic. The team is timely and sweet to work with.

Are there any areas they could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Dev for SEO Firm

"Their creativity and attention to detail stand out."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

Series Eight designed and developed a website for an SEO agency. They produced mock-ups and initial designs to identify a strategy and created a new style guide and color palette.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Lucy Kirkness
Managing Director, Pandable Ltd
 
Verified
The Review
Feedback summary: 

The solution has measurably improved traffic, session duration, conversion rate, and pages per session. The team's innovative and creative designs ensured a quality user experience.

BACKGROUND

Please describe your company and your position there.

I am the founder of Pandable, an SEO agency serving a worldwide client base. I oversee agency growth, client partnerships, and team management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Series Eight?

We wanted a new website to reflect the growth and change in our brand.

What were your goals for this project?

We wanted a site that would stand out and engage with our target market. Some objectives included a qualified traffic increase, longer session time per user, and a higher conversion rate. We also wanted a site that we could update and build upon.

SOLUTION

How did you select this vendor?

We have been working with Series Eight for several years on projects for our customers. We came into this engagement understanding their creativity, accessibility, and the quality of work they deliver.

Describe the project in detail.

We initially provided Series Eight with a mood board, all of our content, and our desired site structure. Within a few weeks, they created mock-ups and initial designs for the site’s main pages. They also included a new style guide and color palette. We finalized the design after a few discussions and provided feedback on the remaining pages. The project then moved into the development phase.

What was the team composition?

Fran (Design Director, Series Eight) was our main point of contact throughout the design phase. We have maintained close contact with Mario (Founder, Series Eight) throughout the project, and we've most recently worked with a frontend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Traffic has increased 56% between our November launch and now, compared to the previous period. We’ve also measured a 30% reduction in bounce rate, a 220% increase in average session duration, a 74% increase in pages per session, and a 42% increase in conversions.

How effective was the workflow between your team and theirs?

We worked quite closely with the team on development to make sure various technical elements to support SEO were implemented. We've communicated through Slack and Trello.

What did you find most impressive about this company?

Their creativity and attention to detail stand out. The quality and user experience reflect their capabilities.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They provide good value and adhere to their estimates.
  • 5.0 Quality
    Service & deliverables
    Their overall quality is as good as it gets.
  • 5.0 NPS
    Willing to refer

Branding & Web Design for Cannabis Software Company

“Series Eight's web and branding services have helped increase our inbound leads 15% month over month.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2018 - Ongoing
Project summary: 

Series Eight provides web and branding services. They've developed a microsite and website, as well as new branding guidelines and other collateral as needed. 

The Reviewer
 
11-50 Employees
 
Berkeley, California
Anne Fleshman
VP of Marketing, Flowhub
 
Verified
The Review
Feedback summary: 

Series Eight provided high-quality web development and branding services that have successfully met aggressive deadlines. In addition to improving the company's inbound leads and web performance, their team is very proactive, creative, and efficient in their approach.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of Marketing for Flowhub, an intuitive software provider for the cannabis industry. We provide point of sale software, inventory management, and mobile solutions for cannabis retailers in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Series Eight?

We wanted to establish a stronger brand identity, clarify our positioning and highlight our differentiators on our website, remove friction to lead conversion, and create an infrastructure that's easy to maintain and build on in the future.

SOLUTION

What was the scope of their involvement?

Series Eight provided new branding materials and designed and developed a website that included about 75 web pages on a new CMS platform. During the branding phase, they developed a new logo and branding guidelines, and helped us find an illustrator to create a custom illustration style.

They also helped us with a few projects outside of the initial scope of work, including a microsite, as well as designs for postcards for direct mail campaigns and booth signage.

What is the team composition?

I work directly with Mario (Owner and Creative Director, Series Eight), but I've also worked with others on their team.

How did you come to work with Series Eight?

Our CEO is good friends with the CEO of another cannabis company that had recommended Series Eight to us. They provided a strong proposal that matched our needs, and were also able to work very quickly for an affordable price.

How much have you invested with them?

We've invested about $40,000 thus far.

What is the status of this engagement?

We've been working with them since July 2018 and launched the website in October, but we're still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Series Eight's web and branding services have helped increase our inbound leads 15% month over month. We're confident that the site we just launched will lead to improved organic search rankings and enhance our overall online presence. It's a lot more professional, user-friendly, and visually appealing.

How did Series Eight perform from a project management standpoint?

They've been excellent. Mario in particular is extremely responsive and has been very helpful in coordinating and prioritizing tasks with his team, keeping track of deliverables and communications through Slack, Trello, and InVision. They're capable of turning around projects very quickly; they even finished our website within just a few months, which is half the time we'd expect from other vendors. 

What did you find most impressive about them?

It's been an incredible experience overall. Series Eight has a very efficient, high-functioning team of creative people. They push the boundaries in terms of design and provide a lot of valuable feedback.

Are there any areas they could improve?

Honestly, no. I'll continue working with them–they feel like an extension of our team at this point.

5.0
Overall Score I love their team and the relationship we've built with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met a very aggressive goal for launching our website.
  • 5.0 Cost
    Value / within estimates
    They're very reasonable compared to others, especially considering their turnaround times.
  • 5.0 Quality
    Service & deliverables
    I've been very happy with their deliverables and consistent feedback.
  • 5.0 NPS
    Willing to refer

Web Design & Branding for Healthcare Software Company

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - May 2017
Project summary: 

Series Eight performed frontend development, provided UX/UI design, and delivered coding work. They rebuilt a website with a new brand image that contributed to marketing efforts. 

The Reviewer
 
11-50 Employees
 
Ontario, Canada
VP of Marketing, Software Healthcare Company
 
Verified
The Review
Feedback summary: 

The deliverables produced by Series Eight led to converting more trial users to members. They successfully created a new website complete with branding materials and product tutorials. Their flexibility made for a smooth engagement for multiple projects. 

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of marketing, working to build our company’s products and perform outreach efforts, as well. We’re a software company that develops tools for healthcare practitioners and researchers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Series Eight?

We were looking to build a high-converting website for our new products. We wanted them to rebuild our website from scratch so it was more useful for our customers with the right positioning, messaging, and brand.

SOLUTION

What was the scope of their involvement?

Their team was responsible for all frontend work, UX/UI design, and the development of the HTML and CSS code. Because we changed our company direction, they redefined a few of our sub-brands. The smaller brands they created for us included one for our CBS Health, our healthcare products, and our CBS research product. They contributed marketing help for our website, additionally. The team developed the entire branding of the site, including a brand guide for us to have. They’ve also worked on other projects for us, including designing tutorials for our products.

What is the team composition?

I worked with the founder, who led the account side of the project and the design. Their design director worked on the UI/UX design.

How did you come to work with Series Eight?

We found them through an online recruitment service for designers and developers. After looking through those portfolios, I found Series Eight to be the strongest. They had done substantial work before, which made them stand out. We also appreciated that they came as a full team, instead of providing individual designers.

How much have you invested with them?

Overall, we’ve spent  between $25,000- $30,000 CAD (approximately $19,000-$23,000 USD).

What is the status of this engagement?

We worked on this project with Series Eight from February - May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new website they created for us wasn’t comparable to anything we’d had in the past. Thanks to the work Series Eight did for us, we’ve been able to attract new customers over time. The tutorial work they performed has definitely led to an increase in conversion rates; we’ve seen more people change from trials to memberships. The work they did was infrastructure-related, so there aren’t any measurable objectives.

How did Series Eight perform from a project management standpoint?

They were fantastic in a project management respect. We used several tools to communicate, including Trello and Slack. We used Slack to discuss all details of the project, have weekly calls, and discuss the status of the task at hand. Trello was used to see the cards in place and I could create additional ones. They never missed a deadline. All the project managers were attentive and responded within a reasonable timeframe.

What did you find most impressive about them?

I appreciated their flexibility. Though we’re a busy startup, they met our requirements with grace. Their openness to feedback and changes was valued. Everything they provided, from cost estimates to final products, were always aligned with our expectations. They typically stuck to their original proposals, which we appreciated because we knew what we were receiving upfront.

Are there any areas they could improve?

Though there were times when it would have been more convenient if they were located in our time zone, they were extremely communicative which made up for it. They could add more resources to their team which would make it easier to get more work done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They’re a world-class agency, they’ve won Shopify awards.
  • 5.0 NPS
    Willing to refer

Web Development for Hotel Management Company

“They exceeded my expectations in terms of quality and their ability to deliver within the allotted time frame.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - Aug. 2017
Project summary: 

Series Eight revamped an existing website by providing effective frontend design. They assisted with content creation, optimized the site to drive web traffic, and executed additional tasks as needed.

The Reviewer
 
1-10 Employees
 
Cyprus, Greece
Director, Hotel Management Company
 
Verified
The Review
Feedback summary: 

Series Eight delivered a clean and intuitive UI/UX that consistently yields customer conversions. The revitalized website generates over 25% more direct bookings than its predecessor. Their proactive approach to project management facilitates a communicative and transparent engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the finance and operations director for a hotel management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Series Eight?

We needed an external firm to develop a custom website that represents the experience we offer as a hotel. The site needed to break away from the standard layout used by our competitors, but also be easy to modify with regular updates. The goal was to have a site that’s unique to our brand.

SOLUTION

What was the scope of their involvement?

Series Eight took control of the project from beginning to end. They worked on every aspect of the design effort, walked us through the user journey, and optimized parts of the website to be showcased. Their team worked to increase direct bookings through the site by delivering a professionally crafted interface that demonstrates the unique elements of the property. In addition to the design aspects, they also helped with content creation and completed various tasks on an ad hoc basis.

What is the team composition?

I worked directly with Mario (Founder, Series Eight) and one other resource.

How did you come to work with Series Eight?

I’ve known Mario for many years, but we haven’t had the chance to work together until this project. Their portfolio was the deciding factor in our decision to hire them. We knew the project would be successful considering Series Eight’s previous achievements.

How much have you invested with them?

We spent over $25,000.

What is the status of this engagement?

This project took place from April–August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This is the first year we’ve had the benefit of the new website for the entirety of the tourist season. As a result, we’ve experienced an 18% increase in booking revenue compared to the previous year. With two months left in the busy season, we’re on track to achieve a 30% increase in direct bookings from the site. Overall, Series Eight has improved our site’s ability to generate conversions.

How did Series Eight perform from a project management standpoint?

They guided us through the whole process. I appreciate their level of responsiveness and availability. If we didn’t like a particular section of the site, they’d quickly address the issue and make the necessary changes.

What did you find most impressive about them?

Most design firms have a particular style or template that remains in their work regardless of the project. Mario and his team have demonstrated the ability to create products that are wholly unique to their clients. Furthermore, their approach to project management is the main reason I intend to be a returning client. They’re fantastic when it comes to communication.

Are there any areas they could improve?

They delivered everything within the timeline we set, but most elements probably could’ve been completed sooner. They were a bit costly considering our available budget at the time, but the results have more than paid off the initial expense.

5.0
Overall Score It was a good experience and I don’t have significant complaints.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They exceeded my expectations in terms of quality and their ability to deliver within the allotted time frame.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them to friends in different industries.

Web Design for Skiing Electronics Company

"They’re very disciplined and diligent... and remain patient with our team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Under extreme time-restraints, Series Eight rebuilt a website to optimize user experience and raise conversion rates. They are currently working on a second version of the website to increase optimization.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
CCO, Carv
 
Verified
The Review
Feedback summary: 

Thanks to their high-quality development, the conversion rate has increased 10x since the site’s launch. Their communication remains excellent as they move forward in the site’s second version. They also remain diligent in providing an accurate and honest answer to every question asked.

BACKGROUND

Introduce your business and what you do there.

I’m the chief commercial officer at Carv, a startup company that offers a wearable digital ski coach. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Series Eight?

Because we are selling our product online only, it is absolutely vital that we have a high-quality website that’s informative and drives sales. We wanted Series Eight to update and optimize our current site, improving its conversion rate.

SOLUTION

What was the scope of their involvement?

I had a very clear idea of what I wanted the new website to include, so I sent them a rough template to give them an idea of my expectations. From there, they worked around my template and created a great design for the site that would optimize our users’ experience and increase conversion. 

They were given a very tight deadline to complete the first version of the website because we needed it to be up-and-running by what we anticipated would be our biggest sale day to date. They delivered a high-quality first version on deadline, and we’re currently working with them on a second version.

What is the team dynamic? 

Our main contact is Mario Vassiliades [Founder and Designer, Series Eight]. We also worked closely with Francesca Yacoumis [Designer, Series Eight]. But we were introduced to the entire Series Eight team — they had access to us and we had access to them.

How did you come to work with Series Eight?

I interviewed over 10 website developers before reaching out to the CEO of company whose website we admired. He was kind enough to direct us to Series Eight, who handled their website’s development. After chatting with Mario, I decided to move forward with Series Eight because they operate at a very high caliber and really grasp our complex product and its brand identity. 

How much have you invested with them?

They have an ongoing contract with us, so we don’t have the final amount, but so far, we’ve invested a little over $13,400.

What is the status of this engagement?

We partnered with them in early October. The first version of our website was finished on October 29th, and we’re in the process of building the second.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site’s conversion rate has increased 10x since launching the first version.

How did Series Eight perform from a project management standpoint?

They have been absolutely excellent. Despite both our team and their team being remote, we’ve managed to maintain outstanding communication. We are kept apprised of how the project is going primarily through Skype, though I can get ahold of Mario at anytime — he’s always available for us whenever we need. We also use Trello to give and get project updates in real time. They’re very disciplined and diligent, and they’re often quicker than us in moving the project along. But they remain patient with our team, recognizing that we’re a startup that’s learning as we go.

What did you find most impressive about them?
 
We’re sympathetic to not having the answer to everything, given we’re a startup, but we really appreciate Mario going the extra mile to find me an answer when he doesn't have one for a question I ask. That’s the kind of attitude we need — you don’t need to have all the answers, but having the impetus to go and find them is very valued.

Are there any areas they could improve?

They’ll often take my ideas and run with it, even when my ideas are not always the best for optimization. It’s really great that they’re responsive to my thoughts, but it would be better if we reviewed how my ideas actually translate to the website — then we can decide whether it’s a good fit or if there’s a more optimal solution.

5.0
Overall Score Their work was far more impressive than we ever imagined.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It was incredible to see how hard they worked to deliver on our very tight deadline.
  • 5.0 Cost
    Value / within estimates
    They’re on the more expensive side, but we’re happy to pay more for a higher quality.
  • 5.0 Quality
    Service & deliverables
    They provide high-quality work, and our communication with them is seamless.
  • 5.0 NPS
    Willing to refer
    We’d absolutely recommend them because they’re a fantastic company.

CMS Development For Financial Services Company

"They function as another member of our team and fit in seamlessly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Series Eight redesigned a payment processing company's site. The project involved layout design, integration of multiple subsites and payment platforms, and migration to the Statamic CMS.

The Reviewer
 
51-200 Employees
 
Philadelphia, Pennsylvania
Mike Starosciak
Director of Marketing, CardConnect
 
Verified
The Review
Feedback summary: 

The new site aligns seamlessly with the company's brand image and visual aesthetic. Studio Eight impressed with their exceptional design skills and resourceful workflow. The team was fully transparent about project status, delivered on time, and integrated effectively with the internal team.

BACKGROUND

Please describe your organization.

Cardconnect is a payment technology and processing company. We help businesses secure and accept payments, whether on their stores, websites or applications. We use large ERP [enterprise resource planning] systems such as Oracle SAP, securing full payments architectures, optimizing them in order to make sure that customers get the best transaction rates. We have around 65,000 clients, ranging from small and mid-sized businesses to large, blue chip, Fortune 500 companies.

What is your position?

I am the director of marketing for the company. Along with my team, I am responsible for all communication, including our website, online corporate presence, advertising, public relations, customer communications, sales and marketing material, and so on. We educate customers on the payment industry and how they can work with Cardconnect in order to help their own customers.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Series Eight?

We wanted to display promotions for our new technologies to visitors on the site, so we engaged Series Eight to revamp our page.

SOLUTION

Please describe the scope of their involvement.

We started our collaboration with Series Eight through a relatively small project focused on our website's home page. We liked how it went. Series Eight matched our particular aesthetic preferences well, achieving the vibe and style we were looking for in terms of our website, marketing, and messaging. At that time, we were going through some more extensive changes, growing the architecture of our product, expanding it to individual products that worked as full payment platforms. As such, we wanted to rework how the website was laid out. Our previous website had been iterative, with constant one-off changes. We wanted to have a more holistic experience, simplify everything and focus on what we did. We decided to work with Series Eight on a full website redesign from scratch.

We moved from WordPress to a different CMS [content management system] called Statamic. Series Eight worked with us in putting the project in motion.

During the course of a project with Series Eight, we maintain one main point of contact, and communicated with one to two other people. Some of our projects have been unique. For example, Series Eight has been interacting with a video producer with which we have a separate engagement, as well as with an SEO [search engine optimization] person we brought on. In total, Series Eight assigned three or four resources for each of our projects.

How did you come to work with Series Eight?

We found Series Eight through a website called crew.co, which selects development companies for users based on projects they post. We liked Series Eight's portfolio and knew that they had a good skill set. Things change quickly in the development and design world. Series Eight was on the forefront in terms of coding and tools used.

What is the status of this engagement?

Since our initial redesign, we've continually engaged Series Eight for enhancements. We want to keep things fresh, so we have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Series Eight usually puts together initial designs after our first discussions. Once approved by us, they go into full development. Series Eight structures projects and has a very efficient use of resources. With design, it's easy to go in the wrong direction, but we haven't wasted time with work that wouldn't suit us.

How did Series Eight perform from a project management standpoint?

I like the process used by Series Eight. We were familiar with the tools they use, but Series Eight showcased them and they've been well received. Each project is started through a phone call, after which it will go into regular communication through Slack. We also use Trello for tracking individual tasks for projects. Specific designs and mockups are shared through InVision. We have a good view of what is being worked on at each point. With other design and marketing firms I've worked with, I never had full visibility on the work being done. Series Eight has stayed on top of timelines, and they clearly communicate the work being done. We've seen things progress nicely.

What distinguishes Series Eight from other providers?

Series Eight has done a good job in making us enjoy working with them. They function as another member of our team and fit in seamlessly. We have similar mindsets and can easily make Series Eight understand what we're asking for.

Is there anything Series Eight could have improved or done differently?

I can't think of anything. I've been very satisfied with Series Eight. We're putting a bigger focal point on Series Eight's involvement, integrating them more into our marketing efforts. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Series Eight hit all deadlines.
  • 5.0 Cost
    Value / within estimates
    The value given by Series Eight has been outstanding. We haven't been held back by costs.
  • 5.0 Quality
    Service & deliverables
    Series Eight's ability to design high-quality web pages is excellent.
  • 5.0 NPS
    Willing to refer
    I always recommend Series Eight.