What evidence can you share that demonstrates the impact of the engagement?
Every single time we converted our prototypes to their CMS-compatible versions, the team was really able to get the ethos of our design language and what we were trying to achieve.
Because of this, we never had to go back a redo any of the webpages. Once our website went live and we shared it, one of the first elements people commented on was the functionality and the aesthetics, which was a direct reflection of the work that Series Eight did.
How did Series Eight perform from a project management standpoint?
Series Eight is excellent from a project management perspective. They are very responsive. One of the potential challenges of the project was that they are based out of the United Kingdom, and we’re in the United States, so there is a time difference.
Even so, they are very reactive and are able to get their work done on a schedule that suits us. The team also helped us schedule times for reviews early in the morning so that there was time for them to complete the objectives and get the second round of feedback going, which really accelerated our sprints.
What did you find most impressive about them?
We’ve worked with other web developers in the past and, a lot of times, we conveyed an idea or put together a Trello card, but the end result wasn’t what we intended.
What sets Series Eight apart from other providers is their ability to understand our specific needs and follow through, which is what has made us stick with them for the past three years now.
Are there any areas they could improve?
The time difference was one challenge that we've had to work with. Additionally, when we first engaged with them, we had to work with a partner firm because Series Eight didn’t offer SEO services.
Because of this, we lost a little bit of the synergies since we had to onboard another partner. However, the team now offers internal SEO services, so that issue has been resolved.
Do you have any advice for potential customers?
Have a clear plan of what you want beforehand and consult with Series Eight on the best way to work throughout the overall project so that you can create an effective project scope and know what is and isn’t realistic.
Sign off on the road map ahead of time so you don’t get feature creep, which can happen a lot and can lead to a bloated project budget, so to speak.