User experience design(UX) and research agency

GOLD VERIFIED

We work on user experience design (UX) for websites, mobile and desktop apps. From research and prototyping, all the way to usability testing, we create the best user experience for your customers.

Some of our clients: HBO, UN, BOSCH, UEFA, Netflix, T-Mobile, Liligo, Wizz Air, TRIGO Group, KBC.

We work in UX designer-researcher pairs.This setup lets us design better digital products, faster than anyone else.

Our UI/UX agency works with startups and large enterprises, in a variety of sectors, from San Francisco to Berlin and Shanghai. 

Our main services:

  • UX/UI design
  • Usability research and testing
  • Design sprints
  • UX audit 
  • Design thinking training
  • New product concepts and business model validation

None of the options above work for you? Let us provide a custom solution to suit your needs.

Some more fun facts:

  • We wrote a book about UX: https://uxstudioteam.com/product-design-book/
  • We have a UX blog, read by about 250.000 people this year: https://uxstudioteam.com/ux-blog/
  • We’re huge on openness, transparency, and equality, and we all have employee shares in the company.
  • We have our own product: it’s called Uxfol.io, and it’s a portfolio builder tool for UX professionals.

 

 
$50,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2013
Show all +
Budapest, Hungary
headquarters
  • 16 Mozsar street
    Budapest, BU 1066
    Hungary

Portfolio

Key clients: 

Our clients are HBO, BOSCH, Netflix, UN World Food, UEFA, T-Mobile, Liligo, Wizz Air, TRIGO Group, KBC , Scitech Nutrition, Bookline, Jahia, VCC and many more.

HBO GO - Designing a Streaming Platform Image

HBO GO - Designing a Streaming Platform

Designing the new version of HBO’s European streaming service, HBO GO has been a 10-month long UX design process. 

The new HBO GO’s aim is to engage users in a way that it couldn’t before: personalized recommendations, enhanced watchlist features, new discovery functions and a way better cross-platform experience.

Based on user insights, we designed the platform it for web, mobile, tablet, tv, smart tv, Xbox and

PlayStation. 
Keystone Masterstudies - UX design and research project. Image

Keystone Masterstudies - UX design and research project.

Keystone - 7-months UX design and research project for a higher education platform.

The aim of the project was to:

- redesign the main pages of the website,

- improve search functionality,

- restructure the content to better fit user needs.

Sport360 - Designing a Lifestyle Website in Dubai Image

Sport360 - Designing a Lifestyle Website in Dubai

Lifestyle magazine Sport360.fit mainly speaks to the women of Dubai. Its parent company already had a successful sport magazine read mostly by men. However, they realized a lot of women read their health and fitness related content, so they decided to create a separate product for them. 

We partnered with Sport360.fit for a 3 months project to design a responsive website and companion mobile

application.

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc.

HiveDesk - UX audit for an activity tracking software Image

HiveDesk - UX audit for an activity tracking software

The client HiveDesk is a remote work management tool, mainly concentrated on making it easy for managers and employees to track the time, progress, productivity, and activity. HiveDesk has a webapp, and a desktop client. UX audit The goal of this project was to conduct research in order to get an overview of the state of the products, and getting to know more about customers and their needs.

Our client wanted to get guidance on how to go on with the product - what to fix first, what to put the effort in, and how to place their product in this highly competitive industry. What they needed was product strategy, and a roadmap based on customer needs and business risks and to know what target condition they want to reach. UX researcher role 2 UX researchers were dedicated to performing a UX audit - to understand the 'as is' state of the product, and know more about user needs and problems.
Stylike - Designing a Fashion Influencer Platform Image

Stylike - Designing a Fashion Influencer Platform

Astrid and Christian are an entrepreneur couple who share the same interest for the fashion and lifestyle industry. They follow several fashion influencers on Instagram.

On a vacation trip to Thailand, they decided to create a platform where the communication between influencers and brands could be facilitated.

Their idea was brilliant and would have solved several real problems, but as many ideas nowadays, it

turned out, it had already been developed by a few other companies. 

We built a whole platform for them from scratch.

VCC- Website Redesign For a Call Center Software Image

VCC- Website Redesign For a Call Center Software

VCC Live is a cloud based contact center provider, focused on multiple communication channels and solutions, with a wide feature portfolio and an extensive history. The company approached UX studio with 13-weeks long re-design project.

Team composition

One UX/UI designer and one UX researcher worked on this 2-phase project in
UX Studio, including constant collaboration with VCC Live.

Kick-off

and Initial findings 🚀

This is where we get the chance to gather insights about the company, product, users and the market, and this is the first point where we can deeply discuss the
pain-points of the client. 

The kick-off meeting was held with key decision makers, and we implemented various workshop techniques, such as user personas, customer journey map, and speedboat. 

User personas 👥

During the kick-off meeting, we defined three main user personas, with different job titles.

Prototyping and testing challenges 🔬

The prototyping phase started with the wireframes, where we visualised and structured the detailed technical copy provided by VCC Live. This helpful to get to the final informational hierarchy. 

UI Design 🌈

After the prototype-phase, we started to work on the final user interface. We continuously tested and iterated in the UI-phase as well. 

MagicBricks - User research project in India Image

MagicBricks - User research project in India

MagicBricks is the go-to platform to buy, sell and rent property in India.

We conducted user research for the site with the aim to: - To find the main pain points of the four different segments: buyers, tenants, owners, and agents. - Validate the need for the new services they planned and explore the different ways they could be offered.

Learn more about our UX research project in India

Trigo - Corporate Website Redesign Image

Trigo - Corporate Website Redesign

TRIGO Group offers quality solutions, mainly focusing on the automotive, aerospace and other transport industries. It offers a comprehensive portfolio of inspection and management services to various supply chains, it is the world’s largest player in the quality sector.

The Team

The TRIGO marketing team worked closely together with a UX researcher and a designer from UX studio.

The

objective: Complete redesign

The old website didn’t meet business requirements, which meant they needed a complete redesign.

Liligo - Redesigning France’s Travel App Image

Liligo - Redesigning France’s Travel App

Liligo - leading travel app in France.

Searching for a ticket can be pretty time consuming, can’t it? This is why we designed the new Liligo app to be able to save time for you. It’s not a form, it’s a flow - it guides you from step to step so that you can focus on one thing at a time.

We defined solutions, created prototypes and tested them in many iterations. Fortunately some of our solutions

failed and that’s how we knew what we had to change. We had to come up with new ideas which at the end led to a better user experience.

Reviews

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UX Design Services for News Firm

"They were a 'quick study' in terms of understanding our category rapidly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2019 - Ongoing
Project summary: 

A news service hired UX Studio to lead the UX/UI design for both its SaaS platform and public website. The team was in charge of the planning, development, and launch of the new digital service.

The Reviewer
 
11-50 Employees
 
Connecticut
Martha V. Pearlstone
CMO, News Direct
 
Verified
The Review
Feedback summary: 

The team was on top of the entire process of website development from ideation, design iterations, and final screens. On research, the team was able to connect 40 professionals from the target audience to the company bringing invaluable customer needs and insights to the table.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Chief Marketing Officer and also oversee UX/UI design of our platform product and public website. News Direct is a news & content distribution service provider for PR/IR/Corporate Communications professionals.

We distribute news releases and standalone multimedia content to a vast nationwide network (and soon to be, global) of media outlets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

UX Studio was hired to lead UX/UI design for both our (SaaS) platform and public website. We asked UX studio to provide complete UX, UI design, discovery research and evaluative tests for this project.

We hired them for a long-term collaboration throughout all phases - planning, development, and the launch of the new digital service.

What were your goals for this project?

To design a modern, best-in-class product that offers unparalleled efficiency, flexibility and control for PR & Corp Comms professionals when distributing their news or stories. And we wanted a long term partnership with a firm that can own the design process backed up by research.

SOLUTION

How did you select UX studio?

Our CTO was directly involved in reviewing their past work and overall design philosophy. He was impressed, as well, by the book their founder wrote on their design philosophy.

Describe the project in detail.

We aimed to disrupt the staid wire service industry by creating the first modern wire service that was designed and built from the ground up to meet the specific needs of media outreach today.

We worked together with UX studio’s experts and a team of developers, paired with the industry knowledge from the News Direct team to create an unparalleled experience.

We have designed a powerful platform for editing and distributing press releases, as well as a website for getting the word out to the industry.

What was the team composition?

From UX studio’s side, we had two UX/UI designers and one researcher working with us. Before the launch, we scaled back on the design and concentrated on testing and customer feedback supported by the UX researcher.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

UX studio has designed our website and platform end-to-end from idea, through iterations to the final pixel-perfect screens. From the research side, they have connected with over 40 professionals from the target audience bringing invaluable customer needs and insights to the table.

How effective was the workflow between your team and theirs?

We have a complicated setup with team members residing in different parts of the globe however, with everyone’s flexibility, all teams, including the development team managed to maintain close relationships with each other. Contact and responsiveness has never been an issue.

What did you find most impressive about this company?

They were a 'quick study' in terms of understanding our category rapidly. They also are very reactive, flexible, and transparent about every aspect of their design and research work. They are always bringing new ideas and solutions to the table.

Are there any areas for improvement?

The onboarding of our team to new tools for them could have been smoother, but we all learned from the experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple B2B & B2C Projects for Business Solutions Company

"UX researchers were very proactive, responsive, and motivated."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2019 - Ongoing
Project summary: 

In an ongoing collaboration, UX studio was hired to work on multiple projects for both B2B and B2C products ranging from business intelligence tools to e-commerce websites for a business solutions company.

The Reviewer
 
51-200 Employees
 
Miami, Florida
Serge Zuev
Director of Product Design, goTRG
 
Verified
The Review
Feedback summary: 

The research collected from UX studio's projects has been really helpful for the client's business decisions. Sifting through project details, they're always ready to adapt to new circumstances effectively. They communicate daily and have a great workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the Director of Product Design at goTRG. We specialize in Distressed and Returned inventory with implementation and execution of Fully Managed eCommerce, SaaS & Supply Chain Solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We hired UX Studio for a few projects-both B2B and B2C products ranging from business intelligence tools to e-commerce websites to conduct evaluative and generative research and user experience redesign.

What were your goals for this project?

We needed to know all our internal and external customer’s needs, and which are unmet, before investing the first dollar in development. We also wanted to make sure we delivered the user validated design to the development team. For the SaaS projects, our goal was to redesign the system to provide much more efficient, effective and pleasant usage. For the E-commerce projects, we aimed to increase sales and conversions by improving all the UX/UI aspects.

SOLUTION

How did you select this vendor?

I did some initial research and conducted several interviews with UX team business dev and the UX team lead. I came across UX studio through their blog posts and then compared a few agencies until I decided to go with UX studio based on their expertise and positive reviews.

Describe the project in detail.

The qualitative part, in-depth user interviews, rounds of usability tests, and expert reviews to provide valuable user insights for the design process. The results were also triangulated with quantitative findings from Google Analytics, Desired Outcome mapping surveys and Opportunity Scoring, and heatmaps.

What was the team composition?

The team consisted of 2 UX researchers and 1 UX designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The research findings from the projects were really helpful for our business decisions. The evidence-based approach helped us break away from many assumptions and deliver products that balance the needs of users, business, and technology.

How effective was the workflow between your team and theirs?

The workflow was quite effective, we communicated daily to update each other about the progress and any blocks.

What did you find most impressive about this company?

UX researchers were very proactive, responsive, and motivated. They went through details of the projects and were always ready to adapt to new circumstances effectively.

Are there any areas for improvement?

They managed to adjust to our time zone, but it would be easier if we made a fixed long-term agreement on that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Activation Rate Improvement for Crypto-Trading Platform

"The speed and quality of design were impressive and they really went the extra mile."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2020
Project summary: 

A crypto-trading platform hired UX studio to increase its activation conversion rate. They worked to improve the onboarding process and manage multiple exchange accounts with a single user account.

The Reviewer
 
1-10 Employees
 
Singapore
Bartolome R Bordallo
Co-Founder and CEO, Zignaly
 
Verified
The Review
Feedback summary: 

Test participants have given positive feedback to UX studio's work thus far. Communication was easy, and the speed at which they produced a high-quality design based upon solid research in a quick timeframe impressed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Zignaly is a crypto trading platform that focuses on copy-trading and trading signals. I am the founder and CEO of Zignaly.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We hired UX studio to increase our activation conversion rate by improving our onboarding process, as well as the management of multiple exchange accounts associated with one same user account.

What were your goals for this project?

To achieve a better activation rate and increase retention.

SOLUTION

How did you select this vendor?

UX studio is one of the most established design firms in the world and we like the fact that they make all design decisions based on solid user research. They also happen to be more affordable than other agencies, especially those based in the US.

Describe the project in detail.

In order to increase our activation rate, we knew that we had to improve our onboarding process, but didn’t know what we had to change exactly. Similarly, we knew the handling of multiple accounts had to be improved but didn’t know precisely how. UX studio’s dedicated researcher tested our existing platform with new users and interviewed existing users who had dropped off to understand the root of the problem.

Once the problems defined, the designer proceeded to prototype solutions, that were then tested and iterated on multiple times, until test participants were able to complete the tasks seamlessly and quickly understand the value of Zignaly.

Additionally, the designer revamped the look & feel of Zignaly and delivered the final designs in Zeplin along with an entire UI kit, which will help us keep consistency when building new features in the future. We also got a responsive version of all the screens for mobile, as well as a dark mode.

What was the team composition?

We worked with one designer and one researcher from UX studio. On our side, I (the CEO) was joined by our CMO and our lead developer, who collaborated closely with UX studio’s designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Although we haven’t yet implemented the new designs, we have been approached by multiple test participants who showed a strong interest in the platform and asked us to notify them when the new version comes out.

How effective was the workflow between your team and theirs?

We were in the same time zone, so the time difference wasn’t a problem

What did you find most impressive about this company?

The speed and quality of design were impressive, and they really went the extra mile by delivering the UI kit, mobile version and dark mode of Zignaly. Also, it was great to see that all the design decisions were carefully made based on solid research and UX expertise.

Are there any areas for improvement?

No, we loved working with UX studio and will surely work with them again in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Research for B2C Service Provider Ratings Platform

"The final report exceeded our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Feb. 2020
Project summary: 

UX studio was hired to conduct user research for a B2C listing and review platform to increase lead conversions. The researcher also gathered insights from Google Analytics.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Laura Lovejoy
General Manager, TrustDALE
 
Verified
The Review
Feedback summary: 

Completing the research within the desired time frame, UX studio presented findings along with suggested solutions and strategies. Stakeholders are pleased with the researcher's demonstrated effort to grasp company values and objectives. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the General Manager at TrustDALE. We offer in-depth reviews and listings of local businesses. We connect consumers to good quality companies and investigate those who intentionally harm consumers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We hired UX studio for a user research study on our website, TrustDALE.com

What were your goals for this project?

We wanted to understand how users behave on our site and identify potential pain points in order to maximize our conversions.

SOLUTION

How did you select this vendor?

We needed an agency that specializes in User Experience, and more specifically in User Research.

We saw that UX studio had done user research for big companies in the past, so we decided to trust them.

Describe the project in detail.

This was a 3-week research-only project.

At the end of the project, the researcher presented the findings of the research, along with a list of suggestions to tackle the identified pain points. He also helped us gather better insights from our Google Analytics.

What was the team composition?

1 full time researcher

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were handed the presentation with all the findings of the research and suggestions, but this document contains confidential information we are not willing to share.

How effective was the workflow between your team and theirs?

Perfect. The researcher adapted to our time preferences and that of our clients for the user tests.

What did you find most impressive about this company?

The final report exceeded our expectations. The researcher was able to grasp the objectives of our company very quickly which led to a well-executed User Study.

Are there any areas for improvement?

Not that I can think of...

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Audit & Research for Real Estate Platform

"We had a tight schedule, but they complied with the original project plan and covered all tasks on time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Nov. 2019
Project summary: 

UX studio performed an external UX audit of a multi-device real estate solution. They identified core areas of improvement in a prioritized list, conducted on- and off-site research, and presented key findings.

The Reviewer
 
1,001-5,000 Employees
 
New Delhi, India
Manit Kathuria
Head of UX, MagicBricks.com
 
Verified
The Review
Feedback summary: 

UX studio's evidence-based feedback was critical to improving the platform's design. The team got up to speed on the real estate industry quickly and were easy to collaborate with thanks to their consistent communication. What's more, they adapted well to real-world situations.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am Head of UX at Magicbricks, a division of Times Group and India’s No 1 Property Site. We provide a common platform for property buyers & sellers to locate properties of interest and source information about all property related issues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We contacted UX studio to help us with a comprehensive UX Evaluation of our multi-device platform.

We had conducted some previous research internally but we needed validation through professional, third-party user studies and expert review. UX studio offered a tailored solution that combined on-site and remote research.

What were your goals for this project?

To evaluate user experience across different segments and platforms, in order to prioritise usability issues to be tackled during an in-depth redesign. We also sought to collect information on user habits (journeys, pain points, motivations) and identify opportunities to increase user engagement.

SOLUTION

How did you select this vendor?

We reached to many agencies globally. UX studio outlined a proactive, solid approach and a very positive tone. They managed to overcome the existing concerns of hiring a foreign agency with a natural adaptability and openness to come to India and undertake most of the user research on-site.

Describe the project in detail.

We had a remote kick-off week with Antoine and Pablo, the UX studio researchers. In these meetings we highlighted project goals, discussed previous research and identified key user flows. Antoine and Pablo quickly got up to speed with the product via stakeholder interviews and competitors analysis.

On weeks 3 and 4 of the project both researchers carried out 40+ interviews and usability tests in Delhi, Bangalore and Mumbai. Some additional testings were done remotely. Expert reviews from UX studio designers were combined with the outcomes from user research in a final comprehensive presentation.

What was the team composition?

The two UX researchers from UX studio were in direct collaboration with the in-house team of +16 designers and myself.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

UX studio provided genuine feedback and evidence-based suggestions to improve the design of our platform. Having an external opinion helped the team to recognise insights that were hard to identify otherwise. We are already implementing many of these and plan to continue involving UX studio in future stages.

How effective was the workflow between your team and theirs?

Time difference was not a major problem due to the adaptability of the researchers. We had regular calls and updates that kept us informed throughout the project.

What did you find most impressive about this company?

UX studio made collaboration very easy, maintaining good communication throughout all project stages. Researchers showed a high professionalism and ability to understand an unfamiliar context, industry and product very quickly.

I would also highlight their adaptability to real-world situations. We had a tight schedule, but they complied with the original project plan and covered all tasks on time.

Are there any areas for improvement?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Research & Design for Education Software Platform

"We were thrilled by UX studio’s process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2019
Project summary: 

UX studio redesigned a web platform to improve user experience with a new look and feel. The team worked on user flows in an effort to increase conversion rates. 

The Reviewer
 
51-200 Employees
 
Oslo, Norway
Stefan H
Strategic Development Director, Keystone Academic
 
Verified
The Review
Feedback summary: 

The project took multiple phases. UX studio met expectations, improving the entire experience and user flow of the platform. They're dedicated and professional. Customers can expect an insightful team that strives for success. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Strategic Development Director at a company that provides marketing and software automation for Higher Education. Our multilingual platforms provide students with an opportunity to search for and compare international university programmes from Bachelor to PhD-level.

Universities can reach potential students and share valuable information with them with the help of our service. I am responsible for traffic generation and product development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

Our platform needed to be redesigned in order to fit the needs of our users even better and make sure that they are able to find what they are looking for on our sites.

Hence, we asked UX studio to rethink the user journey based on thorough user research. Based on the results, they created a new Look and Feel and a final UI to match these improved journeys better.

What were your goals for this project?

With the UX studio’s help, our aim was to increase our conversion rates whilst improving user experience by eliminating friction in the user journey and ensuring that the UI of our platform communicates and align our values perfectly.

In order to achieve these goals, UX studio collaborated with us in creating improved user flows to lead forms and individual pages, improving our internal search function, filtering system for several devices as well as ideating about a new Tone of Voice.

SOLUTION

How did you select this vendor?

Beyond the typical availability, timeline and cost factors, we had a long list of requirements before searching for a new UX partner. Some factors included: size of company, experience from similar niche, multidisciplinary roles within the company, excellent customer satisfaction, high quality output and of course good reputation.

An initial search locally in Scandinavia rendered fewer options than hoped for and we decided to broaden our search. That’s when we discovered UX Studio which ticked all our boxes.

Describe the project in detail.

Our websites have millions of users every month from high-ranking keywords in Google. Today’s users of Generation Z are picky, impatient and still expect high quality content, flawless UI & UX, fast loaded websites and apps. Thanks [insert your favorite unicorn company here]!

Providing the best user journey with matched user intent requires a well-thought out process for each device but also unified across several languages. We knew from user feedback and our web analytics that it was time to step up our game. When we approached UX Studio our main goal was to improve conversion rates of our lead forms.

Secondary metrics included increasing time spent on site, avg. pageviews per user and lowered bounce rates. In order to achieve that, we had to take a holistic approach and explore the whole user journey from search to landing pages and engage with our lead forms.

With the help of UX Studio we identified several bottlenecks where students drop off, and also gained new insights into what makes users stay longer and get more engaged.

What was the team composition?

We worked with 2 UX Designers and a UX Researcher during this project with UX studio.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Due to the large scope of the project we decided to launch in multiple phases focusing on different areas. So the real business impact is yet to be seen but we have plenty of test users and recordings to show that our user engagement metrics have increased and proven successful. We are very happy with the end result.

The improved user flow and UI is incredible and no details are left to chance. In the meantime and based on the user insights of this project, we are working with UX studio on new features to improve user experience even more.

How effective was the workflow between your team and theirs?

We were thrilled by UX studio’s process. During the two day intensive and fun Kick-off meeting, they acquired domain knowledge and got a good understanding of our products and unique challenges.

Their vast experience in driving the research process and guiding us forward the whole time was reassuring. During the weekly meetings, they presented research insights and design decisions in a detailed manner and always aligned with our project and business goals.

We also organized cross-team meetings with our Conversion, SEO and Development teams to make sure that the efforts of all parties were aligned to maximize chances of success.

What did you find most impressive about this company?

We really appreciated the user-centricity they brought to the table and how they advocated user needs while still understanding and considered our business challenges, too. The deep collaboration between our two teams was impressive and they really felt like our own in-house team members from the start.

Their professional insights and the way they explained each process and step, helped us not only understand their design-decisions and their value, but we learned more about our own users and product, too.

Are there any areas for improvement?

No, we were amazed by UX studio’s dedication and professional approach. This is why we have decided to continue our collaboration with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for International Food Planning Platform

“UX studio achieved and maintained an excellent quality of work while keeping up with an intense project plan.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - May 2019
Project summary: 

Through eight iterations, UX studio designed the UX for a meal planning platform, using a provided internal UI kit and user research as a base. They also conducted supplementary research to rethink user cases.

The Reviewer
 
10,000+ Employees
 
Rome, Italy
Raúl Sáenz-Inestrillas
Consultant, World Food Programme
 
Verified
The Review
Feedback summary: 

UX studio excelled at transforming the kit and client requirements into a bespoke design. User testing yielded positive results, and their research helped reconcile the challenge of adapting a centralized platform to custom use cases. The team was limber, adjusting well to internal processes.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the product owner of a school feeding menu design product developed by an international nonprofit organization. The product’s aim is to ensure that children receive nutritious meals while keeping the planning budget-conscious and aiding the local economy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We asked for UX studio’s help in planning the flow and designing the UX for one of our meal planning platforms. Research complemented their provided design services to ensure that the proposed design can easily be used by our local bureaus and by all professionals involved.

What were your goals for this project?

As an international, non-profit organization, we needed to make sure that our internal admin and planning platform is accessible and easy-to-use for our employees and partners worldwide. We also needed to make the user journey smoother and the process clearer. 

Additionally, it was essential that the platform could calculate and recommend nutrition and prices in a structured but customizable format. This function should be able to consider regional characteristics and find the best value for money.

SOLUTION

How did you select this vendor?

We selected them through a competitive process that concluded with a long-term agreement.

Describe the project in detail.

During the project, UX studio did eight iterations on the proposed UX design based on research results and our feedback. We provided them with the standard UI kit of our organization, which they combined with their suggestions and implemented perfectly. 

Their research also showed that our initial concept of the user flow needed to be rethought. UX studio explained this clearly and could come up with a reassuring solution without compromising the timing of the project.

What was the team composition?

We worked with a UX designer and a UX researcher.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got positive feedback from those involved in the daily use of the product, so UX studio’s design is already under development.

How effective was the workflow between your team and theirs?

We had a great experience with UX studio in terms of communication and workflow. As an international, nonprofit organization, our processes are somewhat unique. UX studio’s team could adapt to these seamlessly; they provided results quickly and explained decisions clearly. We organized daily stand-ups and were provided with detailed information on how the project was moving forward.

What did you find most impressive about this company?

We were impressed by how UX studio achieved and maintained an excellent quality of work while keeping up with an intense project plan. Also, they were able to solve the complicated challenge of making peace between a centralized structure and its custom use cases.

Are there any areas for improvement?

No, we were thrilled by our experience with UX studio.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI Research & Redesign for Data Visualization Dashboard

“They are real UX/UI experts who know how to connect research with design principles.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Mar. 2019
Project summary: 

UX studio redesigned the UI for a client-facing data visualization dashboard. The project consisted of an intensive research and user testing phase to understand client needs followed by prototype iterations.

The Reviewer
 
11-50 Employees
 
Budapest, Hungary
Olja Radlovic
Project & Marketing Manager, DashboardVision
 
Verified
The Review
Feedback summary: 

UX studio generated a wealth of user insights and research data to help revamp the dashboard’s UI. Throughout the project, they took a collaborative approach, keeping the internal team in the loop to encourage collaboration and knowledge sharing. Their stellar performance has led to continued work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

DashboardVision provides highly customizable online data product services, including web design, data visualization, dashboards, and SaaS product development.

Our services enable entrepreneurs and consultants to bring their data products to market quickly by better differentiating themselves from competitors and creating ongoing revenue opportunities. I work as a project and marketing manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We first hired UX studio to focus on the redesign of our platform, which is used by one of our main stakeholders. We wanted to improve our data visualization based on real user needs. We decided to focus more on our users (mainly market researchers) so that we could provide a useful, relevant, and easy-to-use solution.

What were your goals for this project?

For our initial project, we wanted to refresh our platform’s UI and, at the same time, increase our client’s satisfaction and engagement with our product. Our goals were to understand in detail how our clients use our service and how they integrate it into their everyday work. 

SOLUTION

How did you select this vendor?

We were looking for UX companies in the region and had visited a couple before choosing UX studio based on their informative introduction and impressive portfolio.

Describe the project in detail.

This was a research-heavy project. UX studio went through a thorough onboarding process, which helped all parties sync up and define the project goals. The kick-off discussions were a really good forum to clarify the pain points and decide on which ones to tackle. 

From there, they conducted thorough research exercises. It was essential for us to understand our clients’ habits and usage patterns before approaching the redesign. We needed to know which features they used and which they would miss. At the end of the project, they delivered a report on all of their insights to guide our redesign, working with us through prototypes before producing the final UI.

What was the team composition?

We worked with one designer and one researcher. We functioned as a single team, working together on the insights and features.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

At the end of the project, they had gathered a tremendous amount of insights, which we used as a basis to redesign our platform together. Also, the team made many suggestions for future improvements and recommended several directions that we could potentially take our product. 

How effective was the workflow between your team and theirs?

It was a seamless experience. Although our product can be hard to understand, UX studio came up to speed quickly. The team involved us in every step of the research process, discussing topics on a daily basis and hosting regular meetings every week with our broader team. 

Their researcher and designer were always transparent in their communication. They documented their detailed research using Airtable, which allowed us to check on the project status and keep up to date on user test findings. Having access to all of their documentation and prototyping allowed us to effectively work together in a highly collaborative way.

What did you find most impressive about this company?

Their high level of professionalism surpassed our expectations. They are real UX/UI experts who know how to connect research with design principles. During the project, they were precise and detail-oriented, making sure not to lose even the tiniest bit of information. 

On top of that, they had a clear workflow, and every step was easy to understand and follow. They taught us about UX principles, and, after doing one project with them, we can really see the added value of their work. Not only did they handle the project like true experts, but they also treated our most sensitive clients with patience and professionalism.

Are there any areas for improvement?

Nothing comes to my mind, now. We were really satisfied with the professional way that UX studio handled the redesign, so we’ve decided to continue our collaboration into other projects.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Discovery & Research for Travel Website

"We loved our experience with UX studio."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Feb. 2019
Project summary: 

UX studio conducted 20 interviews to create user stories in an international market. The team used Airtable to manage the UX research documentation.

The Reviewer
 
201-500 Employees
 
Berlin, Germany
Fanny Krebs
Product Manager, Holiday Pirates
 
Verified
The Review
Feedback summary: 

The team was personable and provided valuable insight. The team made themselves and the documentation accessible throughout the remote partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a product manager at the HolidayPirates Group, an online travel company in Europe and the US.  

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We contacted UX studio to help us with UX research. Our team wanted to understand the needs of travelers in the US market better. We already had some insights from previous research that we conducted internally but we needed validation and professional support with the extra workload.

What were your goals for this project?

We wanted to identify our US users’ pain points and make the site more relevant for them. Since travel habits and usage of sites are very different from what we see in Europe, we aimed to get to know potential American users better and gather information on how to develop our product.

SOLUTION

How did you select this vendor?

UX studio posted impressive guides for usability, testing, and design on their blog. That led me to reach out. Fortunately, UX studio offered a flexible solution and was well prepared to help us also via remote research.

Describe the project in detail.

During the kickoff meeting, we defined the project goals and the product strategy. Our team handed over all necessary information and domain knowledge, discussing previous research results. UX studio then implemented their plan to schedule, run, and analyze 20 remote interviews.

What was the team composition?

We worked with one UX researcher.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The researcher was dedicated to the project and helped us generate new features ideas. They communicated each step clearly and always provided a very thorough debrief after the interviews. UX studio provided the exact results we wanted—having the ability to update our personas and understand the journey of US travelers.

How effective was the workflow between your team and theirs?

The researcher was personable and easy to work with. Airtable made the research documentation easily accessible. We had remote weekly status meetings.

What did you find most impressive about this company?

They were organized, effective, and transparent. The team updated the template after each interview with incredible insight. I wish every designer and researcher I’ve worked with had similar tools.

Are there any areas for improvement?

No. We loved our experience with UX studio.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Search Feature Redesign for RV Rental Platform

"[W]e received what we had signed up for, so we’re delighted."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2018 - Ongoing
Project summary: 

Using material design principles, UX studio redesigned the website’s search tool, adding new features to both web and mobile versions, conducting usability tests, creating new user personas, and more.

The Reviewer
 
11-50 Employees
 
Berlin, Germany
Katja Westphal
Head of Product, Campanda GmbH
 
Verified
The Review
Feedback summary: 

Despite having a short timeline, UX studio delivered a high-fidelity prototype for the new search feature. Their inclusion of user input as well as their consistent communication and professionalism makes them the go-to partner for the company.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of product at Campanda GmbH, a holiday website specialized in renting RVs for vacationers. We also create content and supply campers with information and tips about this style of travel. We don’t own a fleet of RVs but rather connect RV enthusiasts with everyday RV owners who want to rent out their vehicles.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

As search is a central part of the user’s journey to eventually renting out a vehicle, we felt that we needed to completely re-think and revamp this feature with the help of external professionals. We wanted to add new features to our search tool, while also applying the principles of material design from day one.

What were your goals for this project?

A specific goal was increasing the number of direct bookings/inquiries. We were also hoping that we would get to know our users better, thanks to the new research insights delivered by UX studio.

SOLUTION

How did you select this vendor?

We had worked with UX studio before and were satisfied, so we came back.

Describe the project in detail.

UX studio wasn’t completely unfamiliar with the project, but we still wanted to provide them with as many insights as possible, so we sent them research documents in advance. We kicked off the project here in Berlin. Aside from clarifying the project’s goals and scope together, Mia (UX Researcher, UX studio) led stakeholder interviews (with users, other agencies etc.), while Anna (UX Designer, UX studio) spent quite some time with our in-house designer in planning their collaboration during the project.

Given that the project was based on material design principles and we had a short timeline, there was high-fidelity prototyping from the beginning. While the designers worked on the mobile and desktop prototypes, Mia led usability tests and tree-tested the search filtering system. She also started working on our new, updated user personas and provides ongoing UX audits.

What was the team composition?

UX studio was in direct collaboration with our CTO, me, and our in-house designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In the end, we received what we had signed up for, so we’re delighted. By the end of the six weeks, we received a high-fidelity, clickable prototype of the revamped and restructured search feature, that was based completely on user inputs gathered by the researcher. We got to these results much faster and efficiently than we would’ve on our own thanks to their extra design and research capacity and UX expertise.

How effective was the workflow between your team and theirs?

We were in continuous contact with the UX studio via Skype, Slack, and InVision throughout the project. They’d present results during our weekly meetings.

What did you find most impressive about this company?

We’ve had good experiences with UX studio before, so we weren’t surprised to see their professionalism and dedication once again.

Are there any areas for improvement?

Due to our short timeline, certain things we started together couldn’t be completed and fully followed up on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
UX studio Zrt.
Status
Active
Jurisdiction of Formation
Hungary
Id
01-10-041042
Date of Formation
Oct 26, 2015
Last updated
Apr 18, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last updated
Jul 29, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
28
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
September 17, 2020