Flying Bisons

What evidence can you share that demonstrates the impact of the engagement?

They helped us ensure that all of our teammates were on the same page, despite some slight differences. We weren’t just a bunch of people working on the same task, which was refreshing. They also directed our focus for marketing, as we identified our target customers and how to communicate with them. We learned what should and shouldn’t be featured on our web page.

How did Flying Bisons perform from a project management standpoint?

It was refreshing to work with a partner that was so proactive. I don’t remember having any delays.

What did you find most impressive about them?

They care about our project and our product. Their team was responsive and available across multiple communication channels. Also, they explained things to us in simple language whenever we needed them to.

Are there any areas they could improve?

No, we’re completely satisfied.

What evidence can you share that demonstrates the impact of the engagement?

It’s too early to judge the project, though we’ve seen progress. All key performance indicators have increased, but it’s only been one month, so we need to continue optimizing the website. Overall, the first stage of the project has been completed successfully. We’re now doing different tests on different versions, looking at colors and flows and optimizing the site based on those. We’ve gathered detailed knowledge from Google Analytics, and we’ve improved the website based on it.

How did Flying Bisons perform from a project management standpoint?

They performed really well. We used Trello, InVision, Skype, and other communication tools.

What did you find most impressive about them?

They have ample experience when it comes to e-commerce design, and they had passion and interest in the project. It wasn’t about completing the project and finishing tasks, but about doing it in the best possible way. Even if we approved something, they continued to look for better solutions.

Additionally, Flying Bisons has a positive attitude, which isn’t found all that often in design companies when it comes to UI/UX. Their focus was truly on creating a personalized and mindful experience. We’ve come to see Flying Bisons as an expert in the field. We trust them and give them a lot of creative freedom, which I think they appreciate. This is one of the reasons why they took ownership of the project.

Do you have any advice for future clients of theirs?

It’s important to trust the companies we collaborate with and to acknowledge their expertise. We offer tasty food, but we’re not experts in design, so we hired a world-class company—which Flying Bisons is, in my opinion—and I trust that they’ll do their best work. If they have freedom in the engagement, then it’s even better. Of course, there are mechanisms for control, but I would advise giving the company freedom and trusting them.

What evidence can you share that demonstrates the impact of the engagement?

The system is currently in production. It consists of two parts: one for desktop browser users and one in the form of a native app available on Google Play and the App Store.

They’ve delivered two prototypes of the whole functionality, which were used for the user testing phase with real and potential customers of the app. The client was satisfied with the design done by Flying Bisons.

How did Flying Bisons perform from a project management standpoint?

We used Google Docs spreadsheets for tracking the project. We have a list of system areas and a list of screens that should be designed where we set the status of particular elements of the overall project. We used InVision to present designs to our customer. We also used Sketch to design the UI.

We haven’t had any problems with them. Flying Bisons delivered the project on time. Our customer was satisfied and so were we.

What did you find most impressive about them?

I appreciated their team’s high creativity in terms of UI. They delivered interesting solutions for our UI problems, including animations and user flows. They are quite good in terms of UI design. Their flows are not typical; they are adjusted to modern trends and best practices.

Are there any areas they could improve?

They should be more responsive. Some artifacts should have been delivered more quickly to us, but most of the deadlines were met.

What evidence can you share that demonstrates the impact of the engagement?

They designed the application’s look and feel, starting from the screens, the color, the graphics, the look, and everything. They designed based on the processes and the technology wisdom we had and gave it a consumer’s touch.

We did a few studies of our own to check if the design we created with them was understandable. Based on the chats we had with customers, the feedback was very positive. The processes are appropriate. It wasn’t cumbersome and didn’t lead to inefficient processes where customers reach a dead end. The way it’s created is very clear. Even if there were unsuccessful scenarios, the information that was provided by the application was very accurate and clear.

How did Flying Bisons perform from a project management standpoint?

They worked very fast and didn't waste any time. They never met without a specific purpose and always came back to us well prepared. The collaboration was very good. We had tight deadlines and because of them, we were able to achieve them. We used Jira for our own purposes and Envision for our visualization. We used Sketch for them to visualize to us how the process would look in a more graphical view.

We were working with them, as well as other teams. We had a few IT boutiques designing the different components of the IT infrastructure. We had a weekly scrum meeting with everyone involved in the project, to which Flying Bisons were inputting the content from their side. They were always honest and always attended the meetings. We had calls when it was necessary.

What did you find most impressive about them?

I’ve had 20 years of experience with a lot of vendors. Most of the companies I worked with tend to sell very well, then when they start rendering the service, the magic disappears as the team that’s selling the service is very different than the team that’s delivering the service. Flying Bisons doesn’t do that. The same people selling the service are the ones working on the project. They have the hands-on experience and their wisdom derives from their experience. They really understand what’s going on in the payment world. They delivered and provided everything they promised. I’m really happy working with them.

Are there any areas they could improve?

They have very strong feelings when they develop something. When they have an idea, they defend it very strongly. They sometimes have difficulty accepting that the consumer might have a little different view. They don’t argue, but because of their experience, they’re trying to impose the best practices and benchmarks that they’ve found and identified on the market. Sometimes I prefer to do it differently and they have problems accepting that.

There were no over promises during the sales pitch process. They have a very versatile experience not only in the European Union, but also in the Middle East. With every assignment that they do, they bring a lot of new expertize to the project. For a young team, they really did a lot.

Do you have any advice for potential customers?

The better you prepare and know what you want to do and the better you prepare in terms of the documentation, the more accurate they’ll deliver. If we weren’t that detailed about what we wanted as an outcome, the project would probably have lasted longer because they’d be providing a lot of different examples of how the process could look. They’re open to proposing processes based on their experience. They’re good at listening and understanding. If you know what you want, they move very fast.