Flying Bisons

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of Muscat, an online store selling prescription glasses. We also have our own stores in Poland and operate as an omnichannel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We had an online store and hired them to develop a brand new frontend version from scratch.

SOLUTION

What was the scope of their involvement?

We gave them access to all our site analytics. They analyzed the customer journey based on that data, then proposed some mockups. They built three desktop mockups showing us the customer journey, after which we moved on to the mobile version.

Our reason for hiring them was to fix the main problems our customers had. We wanted to simplify the sales channel for our customers so they could easily order glasses. They also took care of graphic design. They designed the whole page and provided coding for its frontend.

What is the team composition?

They assigned around six people to the project, including Lukasz (Co-Founder and Senior UX Consultant, Flying Bisons), two project managers, and the head of design.

How did you come to work with Flying Bisons?

We found them through a friend of my business partner. We had heard that their company was growing very fast. They were highly-recommended in Poland.

How much have you invested with them?

The project was combined with the development of our backend system, which was done by a different company. It would be difficult for me to separate these two.

The total cost was above $30,000, with around half of it representing Flying Bisons’ cost. I don’t have the exact numbers.

What is the status of this engagement?

We started working with them in June 2017 and finished around November of that year. We were then waiting for our backend system, so the website was only launched in March 2018. We’ve hired them again to analyze our customer journey.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customer acquisition cost went down by about 50% and our sales skyrocketed.

How did Flying Bisons perform from a project management standpoint?

Every task was tracked through ActiveCollab. They performed well and we're very satisfied, which is why we’ve hired them again.

What did you find most impressive about them?

They have a very nice team of people and can handle projects from the beginning to end. They can add value at different stages of the project as they don’t use different companies for areas like design. They design, analyze data, and handle implementations in-house. I haven’t needed to search for different companies to code the frontend. They did the whole thing, which is great.

Are there any areas they could improve?

Not right now. They're the best company we’ve ever worked with.

Do you have any advice for future clients of theirs?

I advise customers to look for companies that can provide everything, from mockups to implementation. They can do this.

BACKGROUND

Please describe your company and position.

I am the CEO of MedMetrix

Describe what your company does in a single sentence.

AI Software Certified Medical Devices-as-a-Service platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flying Bisons to accomplish?

• Optimize the conversion flow
• Enhance a few UX/UI screens

SOLUTION

How did you find Flying Bisons?

Referral

Why did you select Flying Bisons over others?

Referred to me

How many teammates from Flying Bisons were assigned to this project?

2-5 Employees

What was the scope of their involvement and team dynamic?

Our goal for this project was straightforward: optimize the conversion flow and enhance UX/UI screens based on qualitative research insights. The project required a structured design process, ensuring functional, visually cohesive, and user-centered outcomes:

1. User-centered UX/UI designs reflecting qualitative research insights.
2. Alignment with optimized conversion flow with improved user journeys.
3. Low-fidelity wireframes for conceptual validation.
4. High-fidelity UI designs, ready for development.
5. Consistent branding and visual identity, ensuring a professional medical/health-related look.
What's the status of this engagement?: These deliverables were executed professionally and with high quality.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

The expected outcomes for this project included:

Design & Requirements Completion – Low-fidelity wireframes and high-fidelity UI designs were to be delivered within the agreed timeline, adhering to business and functional requirements.
Feature Implementation – Key functional elements, animations, and interactions were expected to be fully executed as scoped.
Stakeholder Alignment & Approval – Final deliverables were supposed to meet business, technical, and design expectations with minimal iterations required.

These outcomes were fully achieved and we managed to deliver good project.

What was your primary form of communication with Flying Bisons?

• Virtual Meeting
• Email or Messaging App

In what ways can they improve?

Focusing more on Iterative & Feedback-Driven Approach would make it project better

What advice do you have for clients with similar needs to yours?
Work closely with FB to ensure highest possible results together.

UPDATED REVIEW

This review was published on March 19, 2025.

Maciej Szymczyk
CEO, MedMetrixHealthcare

Poland

1-10

Dec 2024 - Mar 2025

Less than $10,000

Verified

Project summary
Flying Bisons was hired by a healthcare company to enhance their conversion flow and their UX/UI screens. Deliverables included low- and high-fidelity wireframes and ensuring a consistent brand identity.

Feedback summary
Flying Bisons failed to meet the client's expectations, resulting in an unsatisfactory experience. The team was misaligned with the client's business requirements, and the final designs were inconsistent and incomplete. Moreover, the team's project management was inconsistent and unstructured.

BACKGROUND

Please describe your company and position.

I am the CEO of MedMetrix

Describe what your company does in a single sentence.

AI Software Certified Medical Devices-as-a-Service platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flying Bisons to accomplish?

• Optimize the conversion flow
• Enhance a few UX/UI screens

SOLUTION

How did you find Flying Bisons?

Referral

Why did you select Flying Bisons over others?

Referred to me

How many teammates from Flying Bisons were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal for this project was straightforward: optimize the conversion flow and enhance UX/UI screens based on qualitative research insights. The project required a structured design process, ensuring functional, visually cohesive, and user-centered outcomes. Unfortunately, the execution did not meet expectations, resulting in an unsatisfactory experience.

Key Deliverables:
1. User-centered UX/UI designs reflecting qualitative research insights.
2. Alignment with optimized conversion flow with improved user journeys.
3. Low-fidelity wireframes for conceptual validation.
4. High-fidelity UI designs, ready for development.
5. Consistent branding and visual identity, ensuring a professional medical/health-related look.

While these deliverables were expected to be executed professionally, the final outcome fell short in multiple areas, including misalignment with business requirements, inconsistencies in UI, and incomplete feature implementation.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The expected outcomes for this project included:

1. Design & Requirements Completion – Low-fidelity wireframes and high-fidelity UI designs were to be delivered within the agreed timeline, adhering to business and functional requirements.
2. Feature Implementation – Key functional elements, animations, and interactions were expected to be fully executed as scoped.
3. Stakeholder Alignment & Approval – Final deliverables were supposed to meet business, technical, and design expectations with minimal iterations required.

Unfortunately, these outcomes were not fully achieved. The final designs deviated from business requirements, lacked consistency, and left key deliverables unfinished.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team & Expertise Misalignment – Initially, Flying Bisons introduced experienced professionals, but they were not involved in the actual execution until we escalated the issue. This led to inconsistencies in delivery and communication gaps.

Lack of Information Flow Between UX & UI Stages – The process was structured into two phases: UX mockups followed by UI design. However, key insights and discussions from the UX phase were not properly transferred to the UI stage, which was managed by a different team member. This caused critical elements to be overlooked or changed without alignment.

Last-Minute Team Reassignment – The UI designer assigned to our project was suddenly replaced one day before presenting progress, further disrupting continuity and impacting design quality.

Lack of Iterative Approach – The UX stage lacked an incremental, iterative process, making collaboration difficult. While the UI stage showed some improvement after our request, critical business requirements were still not reflected in the final output.

Overall, project management lacked consistency, communication, and proper execution of agreed-upon deliverables, leading to misalignment between expectations and the final result.

What was your primary form of communication with Flying Bisons?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company has an impressive portfolio, and the team members were friendly and willing to help. However, as a smaller project, we felt we were given lower priority, which we understand to some extent.

Unfortunately, this led to incomplete and unpolished final designs that contained bugs, inconsistencies, and missing elements, making them unusable for implementation. While the team had potential, the lack of attention to detail and project prioritization left us disappointed with the final outcome. 

While the team was responsive and had skilled professionals, key deliverables were left unfinished or misaligned, making the final designs not implementable. We worked out clear business and functional requirements, which were essential for the project's success, but they were overlooked in key areas. While the FB team was responsive and tried to help, the final outcome did not meet critical needs. I'm sure there are experienced professionals at Flying Bisons, but in our case, the lack of alignment made the experience frustrating and disappointing.

Are there any areas for improvement or something Flying Bisons could have done differently?

Definitely areas to improve are:

1. Clear Goal Alignment & Scope Adherence – The project lacked a structured approach to setting and maintaining clear goals. Business requirements and initial instructions were often overlooked or changed without alignment, leading to inconsistencies in the final outcome.
2. Consistent Team Allocation & Communication – Key team members introduced during initial discussions were later absent from execution, and last-minute personnel changes disrupted continuity. Ensuring a consistent team throughout the project would improve workflow and quality.
3. Better Information Flow Between UX & UI Stages – Insights and decisions from the UX phase were not properly transferred to the UI phase, requiring rework and corrections. A smoother handoff process would have prevented these issues.
4. More Iterative & Feedback-Driven Approach – The UX stage lacked an incremental approach, making early feedback difficult to implement. While UI design saw some improvements after our request, critical business requirements were still not reflected in the final work.
5. Prioritizing Quality & Completion – As a smaller project, we felt our work was deprioritized, resulting in unfinished designs, inconsistencies, and bugs that made final deliverables unusable for implementation. A more structured quality control process could have prevented this.

STAR RATINGS
Overall rating: 2
Quality: 1
Cost: 2.5
Schedule: 4
Willing to refer: 1.5

BACKGROUND

Please describe your company and position.

I am the Digital of a telecommunications company 

Describe what your company does in a single sentence.

Communication services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flying Bisons to accomplish?

• Find best case UX/UI
• Benchmark our UX/UI
• Come up with simplified solutions to our journeys with improved UX/UI

SOLUTION

How did you find Flying Bisons?

Online Search

Why did you select Flying Bisons over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Flying Bisons were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Flying Bisons team helped with the below across a set of our markets. 

• auditing/diagnosing the state of the major journeys within our main apps and websites
• Coming up with suggestions on how to make these journeys simpler for the user
• designing the elements for our developers to implement 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

So far 2 out of 3 markets have implemented their recommended solutions, campaigns are going live atm. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Flying Bisons team is a pleasure to work with, and they plan their sessions and meetings very well. Their team is a pleasant mix of openness to new ideas and cultural differences -> seniority, and knowing what they are experts in.  

What was your primary form of communication with Flying Bisons?

Virtual Meeting

What did you find most impressive or unique about this company?

Attention to detail, expertise and humbleness.

Are there any areas for improvement or something Flying Bisons could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm business owner of mobile app for Benefit Systems - Fitness Branch.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flying Bisons?

We built app to cover all fitness chains and it's called ZdrowAppka and we'd like to verify needs of our customers

SOLUTION

How did you select this vendor?

We send brief to few polish agency and during process we choose Flying Bisons

Describe the scope of their work in detail.

After briefing Flying Bisons prepare plan for research. The prepare all documents and materials for recrutations. They were resposible for part of recrutations.They have to coordinate IDI's and UX research. After research they present result for team and management board in our company

What was the team composition?

I worked with dedicated team from Flying Bisons.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We confirmed all pain point and decided to prepare priority for roadmap of our app

How effective was the workflow between your team and theirs?

We had weekly meeting and on request meetings also use 3rd party tools to communicate like Slack

What did you find most impressive about this company?

Professional approach to cooperation. Their deep understanding of our business and comprehensive final presentation was impressive.

Is there any area for improvement or anything that could have been done differently?

I have not found anything enough to indicate in this field.

BACKGROUND

Please describe your company and your position there.

Advisor to the German "Autobahn Network" blockchain project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flying Bisons?

3D Visuals for website, social media, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendation

Describe the project in detail and walk through the stages of the project.

1. needed around 20 3D visuals for the website
2. gave FB examples for other similar projects we liked
3. close collaboration with small feedback loops

How many resources from the vendor's team worked with you, and what were their positions?

4-6 people:

• designers
• project managers
• CEO

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were happy with the result.

How effective was the workflow between your team and theirs?

Responsive team, effective communication.

What did you find most impressive or unique about this company?

Their designs were impressive!

Are there any areas for improvement or something they could have done differently?

Smaller feedback loops right from the start. Less PM where there's no PM necessarily needed.