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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: December 18, 2025
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15 Leaders 15 Contenders

16,963 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

  • Featured

    What are Featured Providers?

    Usman Group Logotype

    Usman Group

    4.9 76 reviews
    Premier Verified
    $10,000+
    $150 - $199 / hr
    2 - 9
    Denver, CO

    Services provided

    15% UX/UI Design
    75% Web Design
    10% Digital Strategy

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Usman Group is a UX/UI design firm renowned for enhancing user experiences through strategic, user-centered design solutions. Across diverse projects, they consistently deliver quality outputs, with over 90% of clients noting their professional communication and strategic insights. Clients appreciate their ability to integrate feedback and deliver within budget, though some mention minor delays. Overall, their holistic approach and commitment to aligning designs with business goals are highly commended.

    See all 76 projects
    1 of 2 reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 2 times in the past 6 months

    In the past six months, feedback on Usman Group has been mixed. One client appreciated their timely delivery and effective communication, noting a significant increase in website traffic and brand awareness. However, another client expressed disappointment over content migration issues, citing numerous errors and a lack of thorough review. Despite these challenges, the CEO, Naveed, received commendations for his responsiveness and support. Overall, while Usman Group demonstrates strong project management, improvements in content quality are necessary.
    Read 2 Recent Reviews
    2 of 2 Usability Testing reviews are 5 stars
    1 new review for Usability Testing in past 6 months
    $10,000 – $49,000 avg. project cost

    Usability Testing Experience

    Usman Group has received predominantly positive feedback in their Usability Testing service, with clients particularly highlighting their adaptability and effective communication, evidenced by a 90% satisfaction rate. Reviewers praised the thoroughness of stakeholder interviews and user experience designs, although a few noted the need for improvement in the usability testing process prior to launch. Approximately 80% of clients reported increased user engagement and website performance, indicating a substantial impact on their projects.

    Read Most Recent Review
    7 of 9 UX/UI Design reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Website UI/UX Design for HR SaaS Company

    5.0 — Usman Group helped an HR SaaS company redesign their website to make it content-oriented. Their scope included user research, stakeholder interviews, and A/B testing to back up their UI/UX Read more
    Read 9 Reviews
    $5,000 Best for just enough research. $7,500 Best for defining user needs. $15,000 Best for articulating a full plan.

    Diagnostics & Planning for UX/UI

    Getting to the heart of what a new digital property will be (and do) is key to a successful project. The first step is to commit to proper planning. Our Diagnostics and Planning engagement is the perfect vehicle to address major unknowns, which will help your organization arrive at a more accurate scope and budget for your upcoming project.
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    QAlified Logotype

    QAlified

    4.9 20 reviews
    Premier Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company that excels in user-centered design, delivering quality services and effective solutions for web applications. Clients praise their impactful UX improvements and efficient project management. While 100% of the feedback highlights their effective communication, initial language barriers were promptly addressed, ensuring a seamless collaboration experience.

    See all 20 projects

    Reviews mention High-quality work

    Clients have consistently praised QAlified for delivering high-quality work across various projects. For instance, the VP of Marketing at Networld Media Group noted their 'excellent job' in identifying vulnerabilities during a six-month QA audit. Similarly, the CEO of Savage Global Marketing highlighted their 'sharp eye' for detecting software defects, significantly enhancing platform quality. Overall, feedback reflects a strong sentiment of satisfaction regarding the quality and effectiveness of QAlified's services.
    • Application Testing for Media Company
      5.0 Aug 21, 2024

      QAlified's ability to provide high-quality findings while remaining committed to meeting deadlines was amazing. Their competence in test automation and API integration was demonstrated by the project's perfect execution, which resulted in increased test efficiency and fewer failures.

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    • Mobile App Testing Services for Digital Identity Company
      5.0 Aug 7, 2024

      Super flexible, always on time with reporting in testing feedback, high quality of reports. We appreciate their flexibility and turnaround time.

      Read Full Review
    • Web App UX for Lending Company
      4.0 Dec 22, 2020

      We received the documents and implemented them. It was successful in that they found things that we didn’t see. The quality of work and everything they presented was good.

      Read Full Review
    • Software Testing Strategy for Computer Software Company
      5.0 Dec 15, 2020

      This year we were able to release 6 versions, and it was an achievement, without QAlified this would have been impossible. We were able to make key changes to the product, impossible to do without good testing. The knowledge of the staff who worked with us and the magic they have done using a lot of different tools, to improve the testing of the product.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight QAlified's expertise in QA processes, particularly in the healthcare sector, with clients noting successful project outcomes, such as seamless integration and high user satisfaction. One client specifically praised their timely delivery and consistent availability, stating there were 'no critical issues' upon launch. Overall, the sentiment is highly positive, with clients appreciating QAlified's alignment with their values and budget, and no significant areas for improvement identified.
    Read 1 Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Industry Experience

    QAlified has demonstrated strong expertise across various industries, including IT Services, Media, Software, Advertising & Marketing, Manufacturing, and Government. Clients have praised their meticulous QA processes, ability to enhance system reliability, and effective communication. The overall sentiment reflects satisfaction with their performance, timely delivery, and adaptability, making QAlified a compelling option for projects in healthcare, media, software development, and government sectors.

    Read All Reviews

    Select Industry to see insights

    IT Services Media Software Advertising & marketing Manufacturing Education Government Retail Information technology
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  • Yapla Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Gent, Belgium

    Services provided

    10% UX/UI Design
    25% Custom Software Development
    25% Web Development +6
    10% Application Testing
    10% Mobile App Development
    5% Application Management & Support
    5% Architectural Design
    5% Cloud Consulting & SI
    5% IT Strategy Consulting

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Established in 2018, Yapla is a small Gent, Belgium-based software development firm. Their services include Custom Software Development and Web Development.

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  • Thirteen Eleven Technology & Design Logotype

    Not yet reviewed

    Undisclosed
    $100 - $149 / hr
    10 - 49
    Abuja, Nigeria

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Graphic Design
    10% Logo
    10% Other Design
    10% Print Design
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Thirteen Eleven Technology & Design is a website development company founded in 2021. The agency offers Web Development and Branding, and is small.

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  • Cyberotix Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Karachi, Pakistan

    Services provided

    10% UX/UI Design
    30% Web Development
    20% Logo +3
    20% Web Design
    10% Low/No Code Development
    10% Mobile App Development

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Cyberotix is a web design company. They are in Karachi, Pakistan and Karachi, Pakistan, and their services include Web Design and Web Development.

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  • Startem Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Mississauga, Canada

    Services provided

    10% UX/UI Design
    15% Mobile App Development
    10% Custom Software Development +9
    10% IoT Development
    10% Low/No Code Development
    10% Web Design
    10% Web Development
    5% AI Development
    5% Blockchain
    5% E-Commerce Development
    5% Product Design
    5% Wearable App Development

    Focus Areas

    20% Usability Testing
    45% User Research
    35% UX Strategy

    Established in 2016, Startem is a custom software development firm. The firm offers Custom Software Development and Mobile App Development.

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  • Artistic Logo Logotype

    Artistic Logo

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    15% Packaging Design
    15% Product Design +8
    15% Web Design
    10% Graphic Design
    10% Logo
    5% Ecommerce Marketing
    5% Email Marketing
    5% Mobile & App Marketing
    5% Product Marketing
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Artistic Logo is a web design agency. They were launched in 2015, and their services include Web Design and Product Design.

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  • MaximalDigitals Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Dhaka, Bangladesh

    Services provided

    10% UX/UI Design
    30% Product Design
    10% AR/VR Development +5
    10% Business Consulting
    10% Digital Strategy
    10% Graphic Design
    10% Low/No Code Development
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Product Design company MaximalDigitals was launched in 2022. The team focuses on Product Design and UX/UI Design.

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  • ROVA Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    New York, NY

    Services provided

    10% UX/UI Design
    10% AR/VR Development
    10% Advertising +7
    10% Branding
    10% Content Writing Services
    10% E-Commerce Development
    10% Logo
    10% Mobile App Development
    10% Video Production
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    ROVA is an Advertising company. Founded in 2019, the team offers Advertising and Branding. The agency is based in New York, New York.

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  • Playback Studio Logotype

    Playback Studio

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    40% Graphic Design
    40% Video Production +1
    10% Logo

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Graphic design agency Playback Studio was founded in 2017. The team provides Graphic Design and Video Production and is based in Oakland, California.

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  • AustechSystems Logotype

    AustechSystems

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    70% Custom Software Development
    10% E-Commerce Development +1
    10% Web Development

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    AustechSystems, a custom software development firm, specializes in Custom Software Development and UX/UI Design. The firm is based in Marbella, Spain and Dnipro, Ukraine.

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  • Staffnow Logotype

    Staffnow

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    15% Mobile App Development
    15% Web Development +6
    10% Content Marketing
    10% Custom Software Development
    10% Digital Strategy
    10% IT Staff Augmentation
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Website development firm Staffnow is headquartered in Dubai, United Arab Emirates and Hyderabad, India. They offer Web Development and Mobile App Development and were launched in 2022.

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  • beynart Logotype

    beynart

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Email Marketing
    15% CRM Consulting and SI +6
    15% Digital Strategy
    10% Branding
    10% Marketing Strategy
    10% Media Planning & Buying
    5% Advertising
    5% IT Strategy Consulting

    Focus Areas

    20% Usability Testing
    70% UX Strategy
    10% User Research

    Beynart is an Email Marketing company launched in 2021. The firm focuses on Email Marketing and Digital Strategy.

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  • Theon Marketing Logotype

    Theon Marketing

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Branding
    19% Low/No Code Development +6
    15% Graphic Design
    10% Logo
    10% Social Media Marketing
    10% Web Design
    5% Video Production
    1% Web Development

    Focus Areas

    20% Usability Testing
    70% UX Strategy
    10% User Research

    Theon Marketing is a small Uxbridge, England-based branding agency. The team specializes in Branding and UX/UI Design.

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  • Seven Design Logotype

    Seven Design

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Writing Services +10
    10% Graphic Design
    10% Pay Per Click
    10% Product Design
    10% Web Design
    5% Advertising
    5% Digital Strategy
    5% Ecommerce Marketing
    5% Logo
    5% Search Engine Optimization
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Seven Design is a branding agency. Located in Chakpachuria, India, the company was established in 2022. Their services include Branding and Pay Per Click.

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  • D Agency Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Tallinn, Estonia

    Services provided

    10% UX/UI Design
    15% Product Design
    12% Low/No Code Development +13
    10% Branding
    10% Web Design
    5% Blockchain
    5% Digital Strategy
    5% E-Commerce Development
    5% Email Marketing
    5% Event Marketing
    5% Graphic Design
    5% Logo
    5% Social Media Marketing
    1% Custom Software Development
    1% Mobile App Development
    1% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    D Agency is a Product Design company. Established in 2022, the firm is located in Tallinn, Estonia. Their team provides Product Design and Branding.

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  • ECONSCO Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Faisalabad, Pakistan

    Services provided

    10% UX/UI Design
    10% Branding
    10% Custom Software Development +7
    10% E-Commerce Development
    10% Logo
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Located in Faisalabad, Pakistan, ECONSCO is a small branding agency. The team specializes in Branding and Social Media Marketing.

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  • fyby.io Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Irvine, CA

    Services provided

    10% UX/UI Design
    15% E-Commerce Development
    13% Low/No Code Development +10
    10% Cloud Consulting & SI
    10% Custom Software Development
    10% Email Marketing
    10% Web Development
    5% AI Development
    5% API Development
    5% Affiliate Marketing
    5% Product Design
    1% CRM Consulting and SI
    1% Web Design

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Website development firm fyby.io was founded in 2020. The agency specializes in Web Development and E-Commerce Development.

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  • Carthagos Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Dublin, OH

    Services provided

    20% UX/UI Design
    40% Branding
    30% Web Design +1
    10% Low/No Code Development

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Founded in 2021, Carthagos is a branding company. Based in Dublin, Ohio, the team provides Branding and Web Design.

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  • Freelancing Grow Logotype

    Freelancing Grow

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% AR/VR Development
    10% E-Commerce Development +10
    10% Graphic Design
    10% IT Managed Services
    10% Web Design
    10% Web Development
    5% Content Writing Services
    5% Ecommerce Marketing
    5% Logo
    5% Market Research
    5% Other Design
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Freelancing Grow is a web design agency. The Faisalabad, Pakistan-based company was established in 2023. Their team offers Web Design and UX/UI Design.

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  • Unizoy Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49
    Surat, India

    Services provided

    15% UX/UI Design
    30% Custom Software Development
    25% Web Development +3
    15% E-Commerce Development
    10% Mobile App Development
    5% AI Development

    Focus Areas

    15% Usability Testing
    45% UX Strategy
    40% User Research

    Unizoy is a small Surat, India-based software development company. Their services include Custom Software Development and Web Development.

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  • Diamond Digital Marketing Ethiopia Logotype

    Diamond Digital Marketing Ethiopia

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Social Media Marketing
    10% Digital Strategy +9
    10% Low/No Code Development
    10% Search Engine Optimization
    10% Web Design
    5% Business Consulting
    5% Conversion Optimization
    5% Ecommerce Marketing
    5% Graphic Design
    5% Pay Per Click
    5% Video Production

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Diamond Digital Marketing Ethiopia, a social media marketing agency, was founded in 2021. The firm specializes in Social Media Marketing and Web Design, and is small.

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  • Grayhat Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Islamabad, Pakistan

    Services provided

    20% UX/UI Design
    20% AI Development
    20% Blockchain +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    10% Usability Testing
    45% UX Strategy
    45% User Research

    User experience agency Grayhat was founded in 2022. Headquartered in Islamabad, Pakistan, the team focuses on UX/UI Design and Web Development.

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  • Elrising Technology Services Pvt Ltd Logotype

    Elrising Technology Services Pvt Ltd

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    10% API Development
    10% Digital Strategy +8
    10% E-Commerce Development
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design
    10% Web Development
    5% Content Marketing
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Elrising Technology Services Pvt Ltd is a Digital Strategy company. Their small team is in Kolkata, India. Their services include Digital Strategy and Search Engine Optimization.

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  • Sodabees Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10 - 49
    Karachi, Pakistan

    Services provided

    10% UX/UI Design
    40% Mobile App Development
    25% Web Development +2
    15% Web Design
    10% Application Management & Support

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Mobile app development company Sodabees was established in 2024. In Karachi, Pakistan, the team provides Mobile App Development and Web Development.

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  • Ndovubase Solutions Limited Logotype

    Ndovubase Solutions Limited

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    30% Search Engine Optimization
    20% Social Media Marketing +4
    10% Custom Software Development
    10% Low/No Code Development
    10% SMS Marketing
    10% Web Design

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Small SEO company Ndovubase Solutions Limited, is in Nairobi, Kenya. Their services include Search Engine Optimization and Social Media Marketing.

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  • Epixelab Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    London, England

    Services provided

    15% UX/UI Design
    15% Branding
    15% Mobile App Development +4
    15% Product Design
    15% Social Media Marketing
    15% Web Development
    10% Graphic Design

    Focus Areas

    15% Usability Testing
    45% User Research
    40% UX Strategy

    Epixelab, a small branding company, is based in London, England and Khulna, Bangladesh. Their services include Branding and Social Media Marketing.

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  • Arion Marketing Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Miami, FL

    Services provided

    10% UX/UI Design
    25% Pay Per Click
    25% Web Design +4
    15% Search Engine Optimization
    10% Ecommerce Marketing
    10% Web Development
    5% Account-Based Marketing

    Focus Areas

    20% Usability Testing
    75% UX Strategy
    5% User Research

    Arion Marketing is a PPC agency founded in 2015. Their services include Pay Per Click and Web Design.

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  • SoCreative Studio Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Aberdeen, Scotland

    Services provided

    10% UX/UI Design
    25% Branding
    20% Market Research +4
    15% Graphic Design
    10% Custom Software Development
    10% Low/No Code Development
    10% Web Development

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Branding agency SoCreative Studio provides Branding and Market Research. They are in Aberdeen, Scotland and Lagos, Nigeria.

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  • Tech Intellify Logotype

    Tech Intellify

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    50% Custom Software Development
    15% Mobile App Development +3
    10% Application Testing
    10% Web Development
    5% Application Management & Support

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Tech Intellify is a Dubai, United Arab Emirates-based software development company. The team provides Custom Software Development and Mobile App Development.

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  • Qflux Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Tallinn, Estonia

    Services provided

    10% UX/UI Design
    10% AI Agents
    10% AI Consulting +7
    10% Branding
    10% Custom Software Development
    10% Cybersecurity
    10% E-Commerce Development
    10% Product Design
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Qflux is a web design company. They are headquartered in Tallinn, Estonia, and their services include Web Design and UX/UI Design.

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  • YapApp India Pvt Ltd - Out of Business Logotype

    5.0 2 reviews
    $1,000+
    $25 - $49 / hr
    50 - 249
    Sahibzada Ajit Singh Nagar, India

    Services provided

    20% UX/UI Design
    40% Mobile App Development
    20% Custom Software Development +1
    20% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    YapApp India Pvt Ltd is a mobile app development company with expertise in creating Android and iOS applications. According to client reviews, 100% of feedback highlights their effective communication and strong project management skills. Clients commend the company for professionalism and quality, though one suggests enhancing initial testing processes. Overall, their commitment to customer service and swift issue resolution is consistently praised.

    See all 2 projects

    Reviews mention High-quality work

    YapApp India Pvt Ltd has consistently received high praise for delivering high-quality work. Clients highlighted the outstanding quality and professionalism of the apps developed, noting that the Android app replicated iOS functionalities with a stable performance and clean code. One client specifically mentioned the impressive customer service and quick resolution of issues, reflecting the company's commitment to excellence. Overall, the sentiment is overwhelmingly positive, emphasizing YapApp's effectiveness in app development and client communication.
    • Android App Dev for Finance
      5.0 Mar 25, 2019

      The quality and professionalism of the app were outstanding. They kept their code clean and well-documented.

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    Industry Experience

    YapApp India Pvt Ltd has demonstrated expertise in the business services industry, particularly in developing mobile applications for both Android and iOS platforms. Clients praised the company's strong communication skills, professionalism, and quality of work, resulting in stable applications that meet specified requirements. Their impact includes successful app launches with integrated features like e-commerce and customer support. Overall sentiment is positive, indicating they are a suitable partner for businesses seeking mobile app development.

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    Select Industry to see insights

    Business services

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have indicated that YapApp India Pvt Ltd offers fair pricing and good value for money, particularly highlighting their effective communication and responsiveness. One client noted the 'good communication skills and fair pricing offer' as key factors in their selection. Another praised the 'fantastic customer service along with any fixes needed,' which reflects the company's commitment to client satisfaction. Overall, the sentiment regarding cost and value is positive, with clients feeling they received a quality product at a reasonable price.
    Read All Reviews
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  • Star2Star Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Sarasota, FL

    Services provided

    25% UX/UI Design
    50% Call Center Services
    25% Business Consulting

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Star2Star Communications is a call center. They were founded in 2006, and their services include Call Center Services and UX/UI Design.

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  • Fusion Technology LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Bridgeport, WV

    Services provided

    25% UX/UI Design
    25% Custom Software Development
    25% Cybersecurity +1
    25% IT Managed Services

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Launched in 2007, Fusion Technology LLC is a midsize Bridgeport, West Virginia-based software development firm. Their services include Custom Software Development and UX/UI Design.

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  • Arrow Digital Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    West Palm Beach, FL

    Services provided

    20% UX/UI Design
    20% Cloud Consulting & SI
    20% Custom Software Development +2
    20% E-Commerce Development
    20% Mobile App Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Arrow Digital is a custom software development firm. Launched in 2005, the firm specializes in Custom Software Development and UX/UI Design.

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  • Web Classic Solutions Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    Freelancer
    Udaipur, India

    Services provided

    10% UX/UI Design
    15% Custom Software Development
    15% E-Commerce Development +5
    15% Mobile App Development
    15% Web Development
    10% Logo
    10% Product Design
    10% Web Design

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    Web Classic Solutions is a custom software development company. In Udaipur, India and Ahmedabad, India, the agency focuses on Custom Software Development and E-Commerce Development.

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  • Webby Art Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    Freelancer
    Bacău, Romania

    Services provided

    25% UX/UI Design
    35% Web Development
    15% E-Commerce Development +3
    15% Web Design
    5% Graphic Design
    5% Logo

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Founded in 2021, Webby Art is a web development company. The team provides Web Development and UX/UI Design.

    Read more
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  • Novatec Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Bogotá, Colombia

    Services provided

    25% UX/UI Design
    20% Custom Software Development
    20% Mobile App Development +6
    15% IT Strategy Consulting
    10% IT Managed Services
    3% Recruiting
    3% Staffing
    2% HR Consulting
    2% HR Outsourcing

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    Novatec Solutions, an UX company, is in Bogotá, Colombia. Established in 2008, the team focuses on UX/UI Design and Custom Software Development.

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  • TopGroup Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Bogotá, Colombia

    Services provided

    20% UX/UI Design
    20% Custom Software Development
    20% Mobile App Development +5
    20% Web Development
    5% Graphic Design
    5% Logo
    5% Product Design
    5% Video Production

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    TopGroup is an UX design agency. Their team is headquartered in Bogotá, Colombia and Cúcuta, Colombia and specializes in UX/UI Design and Custom Software Development.

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  • Saber's Studio Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer
    Dhaka, Bangladesh

    Services provided

    20% UX/UI Design
    30% Web Design
    20% Product Design +2
    15% Mobile App Development
    15% Web Development

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    Saber's Studio is a web design company based in Dhaka, Bangladesh. Their services include Web Design and UX/UI Design.

    Read more
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  • Rhomeson Logotype

    Rhomeson

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    50 - 249

    Services provided

    10% UX/UI Design
    40% Search Engine Optimization
    23% Conversion Optimization +5
    10% Web Development
    8% Mobile App Development
    5% Branding
    2% Business Consulting
    2% Marketing Strategy

    Focus Areas

    15% Usability Testing
    45% UX Strategy
    40% User Research

    SEO company Rhomeson was established in 2014. The midsize team provides Search Engine Optimization and Conversion Optimization.

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  • Infinity Software Development, Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Tallahassee, FL

    Services provided

    20% UX/UI Design
    20% Business Consulting
    20% Custom Software Development +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Infinity Software Development, Inc. Is an UX company. The Tallahassee, Florida-based team offers UX/UI Design and Custom Software Development.

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  • Nexus Ambition Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    København, Denmark

    Services provided

    20% UX/UI Design
    20% IT Strategy Consulting
    20% Search Engine Optimization +3
    20% Social Media Marketing
    10% Event Marketing
    10% Media Planning & Buying

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Social media marketing company Nexus Ambition is located in København, Denmark. Their services include Social Media Marketing and Search Engine Optimization.

    Read more
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  • Tradinos Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    20% UX/UI Design
    20% Mobile App Development
    20% Search Engine Optimization +2
    20% Web Design
    20% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Tradinos is a SEO company. They are in Berlin, Germany and have midsize team of experts. Their services include Search Engine Optimization and Web Design.

    Read more
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  • Trilyon, Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cupertino, CA

    Services provided

    20% UX/UI Design
    20% AI Development
    20% Content Writing Services +3
    15% Mobile App Development
    15% Web Development
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Trilyon, Inc. Is an user experience agency. The Cupertino, California-based team focuses on UX/UI Design and Artificial Intelligence.

    Read more
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  • Dapplecode Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    Freelancer
    Pune, India

    Services provided

    20% UX/UI Design
    20% Custom Software Development
    20% Graphic Design +3
    20% Web Development
    10% Branding
    10% Search Engine Optimization

    Focus Areas

    30% Usability Testing
    40% User Research
    30% UX Strategy

    Dapplecode is an UX agency. They are based in Pune, India. Their team focuses on UX/UI Design and Graphic Design.

    Read more
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  • bergmann.studio Logotype

    bergmann.studio

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    25% UX/UI Design
    25% Graphic Design
    25% Web Development +2
    15% Web Design
    10% Low/No Code Development

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Bergmann.studio is a web design company. They are in Warsaw, Poland. Their team provides Web Design and UX/UI Design.

    Read more
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  • Freelancer Akshay Pachouri Logotype

    Freelancer Akshay Pachouri

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    25% Web Design
    25% Web Development +4
    20% Graphic Design
    10% Logo
    5% Custom Software Development
    5% E-Commerce Development

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    Based in Mathura, India, Freelancer Akshay Pachouri is a small web design agency. The team provides Web Design and Web Development.

    Read more
    View Profile
  • Alex Turnbull Logotype

    Alex Turnbull

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    Freelancer

    Services provided

    20% UX/UI Design
    55% Corporate Training & Coaching
    10% Digital Strategy +2
    10% Product Design
    5% Web Design

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    Alex Turnbull is a Corporate Training & Coaching company. They are based in Edinburgh, Scotland. Their team provides Corporate Training & Coaching and UX/UI Design.

    Read more
    View Profile
  • Option Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Santiago, Chile

    Services provided

    20% UX/UI Design
    20% AI Consulting
    20% BI & Big Data Consulting & SI +2
    20% Cloud Consulting & SI
    20% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Headquartered in Miami, Florida and Santiago, Chile, Option is a midsize web design company. Their services include Web Design and UX/UI Design.

    Read more
    View Profile
  • jar Logotype

    jar

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    15% UX/UI Design
    20% Mobile App Development
    15% Graphic Design +5
    10% AI Consulting
    10% AI Development
    10% Blockchain
    10% Cloud Consulting & SI
    10% Custom Software Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Jar is an application development company. Established in 2023, the team specializes in Mobile App Development and UX/UI Design. The agency is located in Poznań, Poland.

    Read more
    View Profile
  • FyreMedia Logotype

    FyreMedia

    Not yet reviewed

    $1,000+
    Undisclosed
    Freelancer

    Services provided

    15% UX/UI Design
    30% Web Design
    15% Search Engine Optimization +4
    10% Branding
    10% Content Marketing
    10% Ecommerce Marketing
    10% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    FyreMedia is a web design company established in 2016. In Washington, Michigan, the team offers Web Design and Search Engine Optimization.

    Read more
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Qubstudio
3 Excited
4 Browser London
5 Creative Navy
6 Widelab
7 Merge Rocks
8 Infinum
9 Slide UX
10 Capital Numbers
11 Spaceberry Studio
12 Ailleron
13 UX Connections
14 Dreamten
15 Digital Aptech

List of the Top 15 Usability Testing Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  4. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.3/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  5. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  6. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  7. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  8. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    39/40.0
    19/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  9. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    38.5/40.0
    19/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  10. Capital Numbers Logotype

    Capital Numbers

    $5,000+
    < $25 / hr
    250 - 999
    New Town, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  11. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    22% Usability Testing
    View Profile Visit Website
  12. Ailleron Logotype

    Ailleron

    $25,000+
    $50 - $99 / hr
    1,000 - 9,999
    Kraków, Poland

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  13. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    36.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  14. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.8/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  15. Digital Aptech Logotype

    Digital Aptech

    $1,000+
    < $25 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  16. Lighthouse, now Digital Product People Logotype

    Lighthouse, now Digital Product People

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    38.3/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  17. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    37.4/40.0
    17.6/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  18. GeekyAnts Logotype

    GeekyAnts

    $10,000+
    $25 - $49 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  19. Konstant Infosolutions Logotype

    Konstant Infosolutions

    $5,000+
    $25 - $49 / hr
    250 - 999
    Jaipur, India

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  20. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  21. ArcTouch Logotype

    ArcTouch

    $100,000+
    $50 - $99 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    38.8/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  22. Tangivel Logotype

    Tangivel

    $50,000+
    $50 - $99 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    35.8/40.0
    16.8/20 Reviews
    9.7/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    50% UX/UI Design
    40% Usability Testing
    50% Other
    View Profile Visit Website
  23. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    37.1/40.0
    17.6/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  24. PowerGate Software Logotype

    PowerGate Software

    $10,000+
    < $25 / hr
    250 - 999
    Hanoi, Vietnam

    Ability to deliver

    37.9/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    15% UX/UI Design
    40% Usability Testing
    85% Other
    View Profile Visit Website
  25. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.9/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  26. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  27. UX Team Logotype

    UX Team

    $5,000+
    $100 - $149 / hr
    50 - 249
    Franklin Lakes, NJ

    Ability to deliver

    33.9/40.0
    17.8/20 Reviews
    9.5/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    50% UX/UI Design
    50% Usability Testing
    50% Other
    View Profile Visit Website
  28. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.8/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  29. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    37.8/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  30. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website

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UX Scaling
Why Your Chatbot UX Is Annoying Users (and How to Fix It) cover image

Why Your Chatbot UX Is Annoying Users (and How to Fix It)

Updated November 6, 2025
Jeanette Godreau

Understand why chatbot UX annoys users and what emotional triggers cause that frustration. Learn key tactics to design chatbot UX that feels genuinely helpful.

UX Scaling

Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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