Top Chat Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York, the United States sets the bar for customer experience at scale. U.S.-based chat support agencies help brands respond in real time, convert browsing into sales, and deliver frictionless care across web, mobile, and social.
On Clutch, you can compare verified providers by reviews, case studies, industries served, languages, and tool integrations. Our vetting process highlights proven results, SLAs, security practices, and sector expertise—so you can quickly shortlist partners that match your budget, volume, and tech stack. Use filters to narrow by 24/7 coverage, bilingual teams (English–Spanish), ecommerce specialization, or platforms like Zendesk, Intercom, and Salesforce. Start with these curated directories:
• Chat Support Companies in San Francisco
• Chat Support Companies in New York
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$1,000+$25 - $49 / hr50 - 249Brooklyn, NY
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MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Fresno, CA
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See all 1 projectsGlobal Tech Billing LLC specializes in back-office outsourcing, including settlements, regulatory compliance, accounting, and IT services. Reviews highlight the company's ability to enhance productivity and efficiency, providing expert insights and a competitive edge. Their project management approach is inclusive and respectful, effectively meeting timelines and understanding client needs, which left clients highly satisfied with their services.
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$250,000+$300+ / hr250 - 999Boston, MA
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Headquartered in Wrocław, Poland and Boston, Massachusetts, Text, Inc. Is an IT strategy consulting company. They offer IT strategy consulting and Customer Service Outsourcing.
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$250,000+Undisclosed10,000+Austin, TX
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Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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UndisclosedUndisclosed250 - 999Florence, KY
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Hy-Tek Intralogistics is a Warehousing & Distribution company. The Florence, Kentucky-based firm specializes in Warehousing & Distribution and Supply Chain Management.
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$1,000+$150 - $199 / hr2 - 9Coconut Creek, FL
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TruSpec Virtual Solutions is a website development company. Headquartered in Coconut Creek, Florida, the firm specializes in Web Development and Custom Software Development.
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$1,000+< $25 / hr250 - 999San Antonio, TX
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World Wide Outsource Solutions LLC, a call center company, offers Call Center Services and Custom Software Development. The firm is in San Antonio, Texas.
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$1,000+$50 - $99 / hr10 - 49Wekiwa Springs, FL
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Source Your Staff is a Customer Service Outsourcing company. They were established in 2023, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Henderson, NV
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Pathfinders Services is a Back Office Outsourcing company. The Henderson, Nevada-based firm was established in 2023. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Billings, MT
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MSM Innovatives LLC is a social media marketing firm. Headquartered in Billings, Montana, the team offers Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49Springfield, VA
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See all 1 projectsLowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in
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UndisclosedUndisclosed50 - 249Iowa City, IA
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Mass Markets is an answering service company headquartered in Iowa City, Iowa. They offer Call Center Services and Back Office Outsourcing and were founded in 2003.
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UndisclosedUndisclosed50 - 249South Portland, ME
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Midsize Fulfillment company ShipRight, is headquartered in South Portland, Maine. The team specializes in Fulfillment and Call Center Services.
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UndisclosedUndisclosed50 - 249Carencro, LA
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Launched in 1954, Dexcomm Answering Service is a midsize call center company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Boston, MA
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OneStudyTeam is a Digital Engineering company. The Boston, Massachusetts-based team offers Digital Engineering and Conversion Optimization.
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$1,000+$25 - $49 / hr10 - 49Fort Lauderdale, FL
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Commercial Financing company Residual Ecom is located in Fort Lauderdale, Florida. Founded in 2018, the team specializes in Commercial Financing and Financial Advising & Planning.
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$1,000+$150 - $199 / hr2 - 9Townsend, MA
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Blue Glass Solutions is an AI company. They are in Townsend, Massachusetts and have small team of experts. Their services include Artificial Intelligence and Call Center Services.
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$1,000+Undisclosed2 - 9Fort Washington, PA
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GLI Truck Dispatch Services Inc, a Trucking company, is located in Fort Washington, Pennsylvania. Their services include Trucking and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249San Ramon, CA
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Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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UndisclosedUndisclosed2 - 9Lubbock, TX
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V-tech Environmental Services is a Business Consulting company. The firm is in Lubbock, Texas. Their services include Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Lexington, KY
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BNS solutions is a small Back Office Outsourcing company located in Lexington, Kentucky. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Coral Springs, FL
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Rexpt is an AI Agents company launched in 2025. The agency focuses on AI Agents and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed50 - 249Knoxville, TN
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AccessNurse is an answering service. They focus on Call Center Services and Customer Service Outsourcing and were launched in 1996. The agency is in Knoxville, Tennessee.
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UndisclosedUndisclosed50 - 249Orange, CT
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Launched in 1996, ARC Quality Solutions is a phone answering service. The agency specializes in Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999Boise, ID
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See all 6 projectsPartnerHero is a Customer Support Outsourcing firm known for delivering exceptional remote customer care and customer service BPO solutions. With a focus on alignment with client values and budgets, 100% of reviewers highlighted their proactive approach and attentiveness. PartnerHero consistently meets client expectations, evidenced by a customer satisfaction score averaging 4.65 out of 5 stars.
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$1,000+< $25 / hr2 - 9Mableton, GA
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Founded in 2023, Employy is a small Back Office Outsourcing company headquartered in Mableton, Georgia. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Jackson, MS
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Based in Jackson, Mississippi, Aristo Law is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49Virginia Beach, VA
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See all 2 projectsProfinity is a company specializing in Customer Support Outsourcing, offering comprehensive customer service BPO solutions. The reviews indicate high customer satisfaction, with 90%+ satisfaction rates and a 25% improvement in satisfaction metrics. Clients praise Profinity's adaptability, proactive problem-solving, and consistent delivery of high-quality customer support services. Their effective project management and responsiveness further enhance their reputation as a reliable partner.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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SellerSmile is an Atlanta, Georgia-based PR firm. They specialize in Public Relations and Back Office Outsourcing and were founded in 2017.
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UndisclosedUndisclosed2 - 9Atlanta, GA
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Boost IT, LLC, an IT managed services company, was founded in 2000. They focuses on IT managed services and IT staff augmentation.
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$1,000+< $25 / hr10 - 49Houston, TX
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See all 1 projectsVirtue Ally is a virtual assistant agency known for providing comprehensive operational and marketing support, significantly improving client efficiency and capacity. All reviews are overwhelmingly positive, with 100% indicating satisfaction with their professionalism, attention to detail, and alignment with client values. Clients commend their ability to deliver timely, high-quality service and seamless project management, making them an exceptional partner.
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$1,000+< $25 / hr10 - 49Mount Prospect, IL
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Royal Call Centers is a call center company. Based in Mount Prospect, Illinois, the firm was launched in 2014. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Cherry Hill, NJ
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Midsize call center company (v)WeCare Technology, is located in Cherry Hill, New Jersey. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Ridgefield, CT
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OfficePartners360 is a midsize answering service. They provide Call Center Services and Custom Software Development and were launched in 2006.
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$1,000+< $25 / hr10 - 49Orlando, FL
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Established in 1987, Alliance Communications is a call center. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Bloomington, MN
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SafetyCall International, LLC is a small Back Office Outsourcing company based in Bloomington, Minnesota. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Lakewood, CO
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MOD Assistants, an answering service company, focus on Call Center Services and Back Office Outsourcing. They were launched in 2009.
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$1,000+< $25 / hr10 - 49Medley, FL
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Kavica Group SAS is a call center service. The Medley, Florida-based agency focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49El Paso, TX
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Established in 2000, DataXport.Net is a small software development firm. Their team offers Custom Software Development and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49McLean, VA
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VIATEQ Corporation is a Cybersecurity company. Their small team of employees is headquartered in McLean, Virginia. Their team specializes in Cybersecurity and Business Consulting.
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UndisclosedUndisclosed10 - 49Kenmore, NY
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All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Business Consulting company SD&A Teleservices is based in Los Angeles, California. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Cincinnati, OH
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Marketing Support Services is a print design agency established in 1987. The company focuses on Print Design and Warehousing & Distribution, and is midsize.
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UndisclosedUndisclosed50 - 249Broken Arrow, OK
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Founded in 1991, MicahTek is a call center service. Headquartered in Broken Arrow, Oklahoma, the team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Greensboro, NC
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RSVP Communications, Inc is a Greensboro, North Carolina-based Email Marketing company. Launched in 1985, the team specializes in Email Marketing and Fulfillment.
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$1,000+< $25 / hr2 - 9Cheyenne, WY
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Sassy Support (Stytix LLC) is a small Email Marketing company in Cheyenne, Wyoming and Ahmedabad, India. Their services include Email Marketing and unified communications consulting & SI.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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UndisclosedUndisclosed2 - 9Brisbane, CA
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Magellan USA is a small Brisbane, California-based IT managed services company. Their services include IT managed services and HR Consulting.
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$1,000+< $25 / hr10 - 49Mount Pleasant, SC
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See all 3 projectsElevated Remote Services is a Customer Service Outsourcing company specializing in administrative duties and delegation. Their services have been pivotal since 2017, significantly reducing the stress of analytics and reporting. With 100% positive feedback, clients particularly appreciate the value and support provided by their VAs, enhancing business operations and growth.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Integral Choice, Inc. Is an IT strategy consulting company located in Atlanta, Georgia. They provide IT strategy consulting and cloud consulting & SI and were launched in 2003.
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List of the Top 15 United States Chat Support Companies
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UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.6/40.019.2/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.1/40.018.4/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
10% Customer Service Outsourcing10% Chat Support Services90% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing20% Chat Support Services80% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
26.3/40.017.2/20 Reviews3.9/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
30% Customer Service Outsourcing10% Chat Support Services70% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
26.1/40.017.8/20 Reviews4.2/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing50% Chat Support Services60% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
24.4/40.015/20 Reviews5.2/10 Clients & Experience4.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Chat Support Services45% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
28.6/40.016.2/20 Reviews8.4/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing17% Chat Support Services40% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
23.8/40.017.2/20 Reviews1.6/10 Clients & Experience5/10 Market PresenceService focus
80% Customer Service Outsourcing25% Chat Support Services20% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
25.8/40.016.4/20 Reviews5.1/10 Clients & Experience4.3/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
27.3/40.016.2/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
19% Customer Service Outsourcing26% Chat Support Services81% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
25.3/40.015/20 Reviews5.9/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
22.4/40.015.6/20 Reviews3/10 Clients & Experience3.9/10 Market PresenceService focus
50% Customer Service Outsourcing55% Chat Support Services50% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
29.6/40.017/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing20% Chat Support Services75% Other -
UndisclosedUndisclosed250 - 999Denver, CO
Ability to deliver
21.5/40.014.6/20 Reviews2.4/10 Clients & Experience4.5/10 Market PresenceService focus
39% Customer Service Outsourcing32% Chat Support Services61% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
22.7/40.016.2/20 Reviews2.3/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Chat Support Services25% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
25.9/40.013.6/20 Reviews8.1/10 Clients & Experience4.2/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
$1,000+< $25 / hr10 - 49Oakland Park, FL
Ability to deliver
26.4/40.016.6/20 Reviews6.8/10 Clients & Experience3/10 Market PresenceService focus
40% Customer Service Outsourcing30% Chat Support Services60% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
10% Customer Service Outsourcing25% Chat Support Services90% Other -
UndisclosedUndisclosed50 - 249Spring, TX
Ability to deliver
24.1/40.015.6/20 Reviews3.6/10 Clients & Experience4.9/10 Market PresenceService focus
40% Customer Service Outsourcing33% Chat Support Services60% Other -
UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
22.8/40.016.6/20 Reviews1.8/10 Clients & Experience4.4/10 Market PresenceService focus
40% Customer Service Outsourcing20% Chat Support Services60% Other
Latest Chat Support Services Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Chat Support FAQs
U.S. providers align with North American buyer expectations, holidays, and time zones, making it easier to deliver same-day resolutions and enterprise-grade service. You’ll gain teams versed in compliance (HIPAA for healthcare, PCI DSS for payments, SOC 2, and evolving state privacy laws like CCPA/CPRA) and experienced with the tools your teams already use.
If you sell to U.S. consumers, a domestic partner improves cultural fit, English fluency, and access to bilingual English–Spanish agents. Many firms also combine AI-assisted workflows with seasoned online chat agents in the USA to balance speed, accuracy, and brand voice.
Pricing varies because of factors such as complexity, hours, and specialization. According to Clutch’s data, most U.S.-based chat support
- Hourly: $25 – $45 per agent hour for U.S.-based live chat support (specialized or regulated industries trend higher).
- Per seat/month: $3,500 – $6,500 for 24/7 chat support services covering multiple shifts with QA and reporting.
- Per interaction: $0.80 – $2.00 per chat or resolution, common for ecommerce and tier-1 inquiries.
Furthermore, enterprise programs, premium language coverage, advanced integrations, or strict SLAs can increase rates. Make sure to thoroughly review the quote for your project before signing any contracts.
- E-commerce and retail (cart recovery, order tracking, returns)
- SaaS and tech (onboarding, troubleshooting, renewals)
- Financial services and fintech (account support, KYC-compliant flows)
- Healthcare and telehealth (HIPAA-aligned triage and patient comms)
- Travel, hospitality, and entertainment (bookings, changes, loyalty)
- Gaming and consumer electronics (tiered tech support)
Many teams also design customer service chat solutions tailored to Shopify, Magento, BigCommerce, and custom stacks.
Understand your project’s specific objectives and requirements to define your search criteria. Then, go to Clutch’s directories and narrow your options by assessing the following:
- Fit and coverage — confirm true 24/7 availability, peak-season scalability, and Spanish/English bilingual support if needed.
- Proven outcomes — ask for case studies with CSAT, FRT/ART, and revenue impact.
- Tech alignment — verify native integrations with Zendesk, Gorgias, Freshdesk, or your custom CRM.
- QA and training — look for playbooks, brand voice guidelines, and structured agent coaching.
- Security and compliance — request SOC 2 reports, HIPAA BAAs, and data retention policies.
- Guaranteed CSAT or sales lifts without a discovery phase
- No data transparency (limited access to transcripts, dashboards, or QA notes)
- High agent turnover or unclear staffing model for nights/weekends
- Hidden fees for integrations, after-hours, or “escalation” tiers
- One-size-fits-all scripts with no brand voice alignment
- Outsourcing without disclosure when you requested U.S.-based or “online chat agents USA”
If you’re considering outsourced chat support in the United States, insist on a clear staffing plan, sandbox testing in your tools, and measurable SLAs.