Top Chat Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York, the United States sets the bar for customer experience at scale. U.S.-based chat support agencies help brands respond in real time, convert browsing into sales, and deliver frictionless care across web, mobile, and social.
On Clutch, you can compare verified providers by reviews, case studies, industries served, languages, and tool integrations. Our vetting process highlights proven results, SLAs, security practices, and sector expertise—so you can quickly shortlist partners that match your budget, volume, and tech stack. Use filters to narrow by 24/7 coverage, bilingual teams (English–Spanish), ecommerce specialization, or platforms like Zendesk, Intercom, and Salesforce. Start with these curated directories:
• Chat Support Companies in San Francisco
• Chat Support Companies in New York
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UndisclosedUndisclosed10 - 49Fairfax, VA
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Call center company PerfectBPOSolutions is in Fairfax, Virginia. Launched in 2021, the team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Middletown, CT
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Web Focus LLC is a call center. The team focuses on Call Center Services and Translation, and the company is located in Middletown, Connecticut.
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UndisclosedUndisclosed250 - 999Denver, CO
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IntelliSource is a midsize IT staff augmentation company located in Denver, Colorado and Reno, Nevada. The team offers IT staff augmentation and Call Center Services.
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$1,000+< $25 / hr50 - 249Beverly, MA
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Blue Vase Marketing, a graphic design company, was launched in 2009. The agency focuses on Graphic Design and Call Center Services, and is midsize.
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UndisclosedUndisclosed2 - 9Bend, OR
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Moonlight BPO, a print design company, was established in 1985. The agency offers Print Design and Call Center Services, and is small.
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UndisclosedUndisclosed2 - 9Provo, UT
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Maple Mountain Technology is a small Provo, Utah-based IT managed services company. The team provides IT managed services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49New Hyde Park, NY
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Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Headquartered in Chicago, Illinois, Telefund is an answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Rochester, NY
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Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Answer One is a small answering service in Nashville, Tennessee and Lexington, Kentucky. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Palisades Park, NJ
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OUTSOURCETURK is a small answering service company headquartered in Palisades Park, New Jersey. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pembroke Pines, FL
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Launched in 2021, ComOps, a small Digital Strategy company, is headquartered in Pembroke Pines, Florida. Their services include Digital Strategy and Business Consulting.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
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IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
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DDC-I is a software development firm. Founded in 1980, the company is in Phoenix, Arizona. Their services include Custom Software Development and IT managed services.
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$1,000+< $25 / hr50 - 249Sugar Land, TX
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See all 98 projectsIdeasUnlimited is a customer service outsourcing company that excels in providing remote customer care and call center solutions. Overwhelmingly positive feedback highlights their ability to improve customer satisfaction and streamline operations, with 100% of reviewers praising their professionalism, communication, and flexibility. Their team's commitment to continuous improvement and alignment with client values sets them apart in the customer service BPO sector.
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UndisclosedUndisclosed2 - 9Panama City, FL
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Dash BPO Panamá is an answering service company. Launched in 2010, the agency is in Panama City, Florida. Their team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Homestead, FL
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Flexcenter LLC is a Homestead, Florida-based Back Office Outsourcing company. They offer Back Office Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9Urbandale, IA
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Tala Agency is a small Urbandale, Iowa-based Email Marketing company. The team specializes in Email Marketing and Business Consulting.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
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Pioneer Lists is a midsize Sales Outsourcing company. They focus on Sales Outsourcing and Marketing Strategy and were founded in 1997.
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UndisclosedUndisclosed10 - 49East Rochester, NY
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Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Winchester, KY
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Call Center Systems is a phone answering service launched in 2015. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed250 - 999Las Vegas, NV
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Call center VCloud Interactive was established in 2018. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Nashville, TN
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Automated Business Solutions International is an answering service company. The team provides Call Center Services and Back Office Outsourcing and is headquartered in Nashville, Tennessee.
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UndisclosedUndisclosed2 - 9Glendale, CA
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Call center Universal Contact Centers is headquartered in Tijuana, Mexico and Glendale, California. They focus on Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed250 - 999Gresham, OR
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AnswerNet is a call center. Headquartered in Gresham, Oregon, the agency provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Nashville, TN
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Employee Pooling is a phone answering service. Founded in 2011, the company is located in Nashville, Tennessee. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Denver, CO
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Elevation Connect is an answering service company. They are located in Denver, Colorado and have midsize team. They offer Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Springfield, MO
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Gold Mountain Communications is a Springfield, Missouri-based PR firm. They specialize in Public Relations and Market Research.
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UndisclosedUndisclosed10 - 49Cheyenne, WY
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Headquartered in Oshawa, Canada and Cheyenne, Wyoming, Propcdefender is an IT strategy consulting company. The team specializes in IT strategy consulting and Call Center Services.
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Undisclosed< $25 / hr50 - 249New York, NY
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See all 1 projectsHabiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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UndisclosedUndisclosed250 - 999Orlando, FL
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IT managed services company ThinkOwl focuses on IT managed services and Artificial Intelligence. They are in Orlando, Florida and Pune, India.
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Undisclosed< $25 / hr250 - 999Farmers Branch, TX
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See all 3 projectsRelay Human Cloud is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. Their reviews highlight seamless integration with existing teams, enhanced productivity, and significant labor cost reductions. Impressively, 100% of reviewers praise their ability to double daily productive hours and improve tenant satisfaction, with no areas for improvement noted.
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UndisclosedUndisclosed50 - 249Clearwater, FL
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Volans Infomatics Pvt. Ltd. Is a Noida, India-based call center. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Indianapolis, IN
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Virtual Value LLC is a midsize Indianapolis, Indiana-based call center. The team specializes in Call Center Services and Back Office Outsourcing.
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$250,000+< $25 / hr1,000 - 9,999Santa Clarita, CA
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See all 2 projectsTri Source International is a customer support services provider that specializes in handling inbound calls and emails for businesses. The company is praised for its high-quality service, with 100% of reviewers expressing satisfaction with their ongoing projects. Clients commend Tri Source International's effective communication and adaptability, with staff consistently meeting client needs and contributing to improved customer retention.
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$1,000+< $25 / hr50 - 249Manhattan Beach, CA
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See all 1 projectsOmnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.
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$1,000+< $25 / hr50 - 249San Diego, CA
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ChatOutsource, a midsize Customer Service Outsourcing company, is in San Diego, California. The team offers Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Westerville, OH
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Founded in 1998, Perceptionist is a midsize call center company and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Albuquerque, NM
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UnityBPO is a midsize Back Office Outsourcing and Customer Service Outsourcing company established in 2016. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Sunrise, FL
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Back Office Outsourcing and Customer Service Outsourcing company Ecco Outsourcing Group is located in Sunrise, Florida. They specialize in Back Office Outsourcing and Customer Service Outsourcing.
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$100,000+$50 - $99 / hr50 - 249Atlanta, GA
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See all 10 projectsPuzzle is a Customer Service BPO and staffing solution provider, known for building and managing customer service teams and offering staff augmentation. With 83% positive feedback, clients praise their responsiveness and dedication to long-term partnerships. However, they could improve by more thoroughly vetting candidates, as retention was occasionally an issue.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Scale Virtually, a telephone answering service, provide Call Center Services and Back Office Outsourcing. They were established in 1999.
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$1,000+< $25 / hr50 - 249Gainesville, FL
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Rccess Technologies is a Gainesville, Florida-based Accounting company. Established in 2012, the team offers Accounting and Custom Software Development.
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UndisclosedUndisclosed250 - 999San Francisco, CA
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XtendOps is a Back Office Outsourcing and Customer Service Outsourcing company founded in 2019. The midsize team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Napa, CA
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Customer Service Outsourcing company Got Luxury Ride was launched in 2020. The firm specializes in Customer Service Outsourcing, and is small.
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Undisclosed$25 - $49 / hr2 - 9El Paso, TX
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In El Paso, Texas, Miessau LLC is a small Finance & Accounting Outsourcing (FAO) company. Their services include Finance & Accounting Outsourcing (FAO) and Accounting.
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UndisclosedUndisclosed250 - 999San Francisco, CA
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Sojern is an Advertising company. Launched in 2007, the agency is based in San Francisco, California and Dublin, Ireland. Their team offers Advertising and Marketing Strategy.
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$1,000+$25 - $49 / hrFreelancerChicago, IL
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Launched in 2018, MLP Business Support Services LLC is a Back Office Outsourcing company. The small team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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See all 2 projectsVinsiAI is a Customer Service Outsourcing company specializing in call center solutions and customer care outsourcing. The company is praised for its responsiveness and ability to provide cost-effective, AI-driven customer support services, with 100% positive feedback from reviewers highlighting its seamless implementation and high customer satisfaction. Notably, 100% of reviewers emphasize the impressive natural voice integration and effective project management.
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UndisclosedUndisclosed10 - 49Worcester, MA
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Founded in 2016, Covenir is a Back Office Outsourcing and Customer Service Outsourcing company. The small team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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List of the Top 15 United States Chat Support Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
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39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing80% Chat Support Services30% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
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34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$1,000+< $25 / hr50 - 249Afton, WY
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35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
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32.9/40.016/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing10% Chat Support Services90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing10% Chat Support Services70% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
29/40.015/20 Reviews5.2/10 Clients & Experience8.9/10 Market PresenceService focus
55% Customer Service Outsourcing45% Chat Support Services45% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Customer Service Outsourcing20% Chat Support Services80% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
25% Customer Service Outsourcing20% Chat Support Services75% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Customer Service Outsourcing25% Chat Support Services80% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
$1,000+< $25 / hr50 - 249Fort Lauderdale, FL
Ability to deliver
29/40.016.6/20 Reviews6.8/10 Clients & Experience5.6/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
27.5/40.017.8/20 Reviews4.2/10 Clients & Experience5.5/10 Market PresenceService focus
40% Customer Service Outsourcing50% Chat Support Services60% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
40% Customer Service Outsourcing10% Chat Support Services60% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
29.9/40.016.2/20 Reviews8.4/10 Clients & Experience5.3/10 Market PresenceService focus
60% Customer Service Outsourcing17% Chat Support Services40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
10% Customer Service Outsourcing25% Chat Support Services90% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
29.3/40.016.2/20 Reviews6.4/10 Clients & Experience6.7/10 Market PresenceService focus
19% Customer Service Outsourcing26% Chat Support Services81% Other -
UndisclosedUndisclosed250 - 999Chicago, IL
Ability to deliver
27.4/40.016.6/20 Reviews5.1/10 Clients & Experience5.7/10 Market PresenceService focus
20% Customer Service Outsourcing50% Chat Support Services80% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.6/40.016/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
20% Customer Service Outsourcing15% Chat Support Services80% Other -
$1,000+Undisclosed50 - 249San Francisco, CA
Ability to deliver
23.9/40.015.8/20 Reviews3/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing55% Chat Support Services50% Other -
$1,000+< $25 / hr250 - 999Walnut, CA
Ability to deliver
25.3/40.016.4/20 Reviews2.3/10 Clients & Experience6.6/10 Market PresenceService focus
75% Customer Service Outsourcing25% Chat Support Services25% Other -
UndisclosedUndisclosed50 - 249Spring, TX
Ability to deliver
26.9/40.015.6/20 Reviews3.6/10 Clients & Experience7.7/10 Market PresenceService focus
40% Customer Service Outsourcing33% Chat Support Services60% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
27.8/40.013.6/20 Reviews8.1/10 Clients & Experience6.1/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
UndisclosedUndisclosed250 - 999Denver, CO
Ability to deliver
22.9/40.014.6/20 Reviews2.4/10 Clients & Experience5.9/10 Market PresenceService focus
39% Customer Service Outsourcing32% Chat Support Services61% Other
Latest Chat Support Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Chat Support FAQs
U.S. providers align with North American buyer expectations, holidays, and time zones, making it easier to deliver same-day resolutions and enterprise-grade service. You’ll gain teams versed in compliance (HIPAA for healthcare, PCI DSS for payments, SOC 2, and evolving state privacy laws like CCPA/CPRA) and experienced with the tools your teams already use.
If you sell to U.S. consumers, a domestic partner improves cultural fit, English fluency, and access to bilingual English–Spanish agents. Many firms also combine AI-assisted workflows with seasoned online chat agents in the USA to balance speed, accuracy, and brand voice.
Pricing varies because of factors such as complexity, hours, and specialization. According to Clutch’s data, most U.S.-based chat support
- Hourly: $25 – $45 per agent hour for U.S.-based live chat support (specialized or regulated industries trend higher).
- Per seat/month: $3,500 – $6,500 for 24/7 chat support services covering multiple shifts with QA and reporting.
- Per interaction: $0.80 – $2.00 per chat or resolution, common for ecommerce and tier-1 inquiries.
Furthermore, enterprise programs, premium language coverage, advanced integrations, or strict SLAs can increase rates. Make sure to thoroughly review the quote for your project before signing any contracts.
- E-commerce and retail (cart recovery, order tracking, returns)
- SaaS and tech (onboarding, troubleshooting, renewals)
- Financial services and fintech (account support, KYC-compliant flows)
- Healthcare and telehealth (HIPAA-aligned triage and patient comms)
- Travel, hospitality, and entertainment (bookings, changes, loyalty)
- Gaming and consumer electronics (tiered tech support)
Many teams also design customer service chat solutions tailored to Shopify, Magento, BigCommerce, and custom stacks.
Understand your project’s specific objectives and requirements to define your search criteria. Then, go to Clutch’s directories and narrow your options by assessing the following:
- Fit and coverage — confirm true 24/7 availability, peak-season scalability, and Spanish/English bilingual support if needed.
- Proven outcomes — ask for case studies with CSAT, FRT/ART, and revenue impact.
- Tech alignment — verify native integrations with Zendesk, Gorgias, Freshdesk, or your custom CRM.
- QA and training — look for playbooks, brand voice guidelines, and structured agent coaching.
- Security and compliance — request SOC 2 reports, HIPAA BAAs, and data retention policies.
- Guaranteed CSAT or sales lifts without a discovery phase
- No data transparency (limited access to transcripts, dashboards, or QA notes)
- High agent turnover or unclear staffing model for nights/weekends
- Hidden fees for integrations, after-hours, or “escalation” tiers
- One-size-fits-all scripts with no brand voice alignment
- Outsourcing without disclosure when you requested U.S.-based or “online chat agents USA”
If you’re considering outsourced chat support in the United States, insist on a clear staffing plan, sandbox testing in your tools, and measurable SLAs.