Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$1,000+Undisclosed10 - 49Phoenix, AZ
Services provided
In Phoenix, Arizona, Speaks Financial Group is an Accounting company. The team specializes in Accounting and IT managed services.
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$1,000+$50 - $99 / hr10 - 49Calgary, Canada
Services provided
Based in Calgary, Canada, United Technologies is an IT managed services company. The team provides IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49T'bilisi, Georgia
Services provided
Crypadvise is a small T'bilisi, Georgia-based IT managed services company. The team specializes in IT managed services.
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Undisclosed$25 - $49 / hr2 - 9Nairobi, Kenya
Services provided
Xweba is a social media marketing company in Nairobi, Kenya and Mombasa, Kenya. Their services include Social Media Marketing and Web Design.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Services provided
AddControl is a midsize Ciudad de México, Mexico-based ERP consulting and SI and Enterprise App Modernization company. Their services include ERP consulting and SI and Enterprise App Modernization.
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UndisclosedUndisclosed2 - 9Staten Island, NY
Services provided
MSH Studios is a web design company. They were launched in 2023, and their services include Web Design and Web Development.
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$1,000+$25 - $49 / hr50 - 249Melbourne, Australia
Services provided
Dimiya Tech is an IT managed services and IT staff augmentation company. The team is in Melbourne, Australia, and their services include IT managed services and IT staff augmentation.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$10,000+< $25 / hr50 - 249Pune, India
Services provided
Contisoft Technologies is a midsize IT managed services company. They focus on IT managed services and IT staff augmentation and were founded in 2017.
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$5,000+$100 - $149 / hrFreelancerUntertullnerbach, Austria
Services provided
Maymotion consulting e.U is a SEO services firm. Located in Untertullnerbach, Austria, the firm was founded in 2017. Their services include Search Engine Optimization and UX/UI Design.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
Building Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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$1,000+< $25 / hr50 - 249
Services provided
VVV INFOTECH, a SEO agency, is in Bengaluru, India. The team offers Search Engine Optimization and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9Manila, Philippines
Services provided
SDEVtech is a SEO agency. Established in 2019, the company is in Manila, Philippines. Their team focuses on Search Engine Optimization and IT managed services.
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$1,000+$100 - $149 / hrFreelancerCamborne, England
Services provided
Small social media marketing company Mana.Marketing, is headquartered in Camborne, England. Their services include Social Media Marketing and Search Engine Optimization.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Toncent Information Technology Service (Shen Zhen) CO.,LTD is an IT managed services company. The team focuses on IT managed services and IT staff augmentation and is in Shenzhen, China.
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UndisclosedUndisclosed10 - 49
Services provided
Addax is a CRM consulting and SI company. Their team is based in Ridgewood, New Jersey. The agency provides CRM consulting and SI and Web Development.
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$1,000+$100 - $149 / hr2 - 9Wyong, Australia
Services provided
Picasso Media, an Email Marketing company, is located in Wyong, Australia. The team focuses on Email Marketing and Web Design.
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$1,000+$50 - $99 / hr10 - 49Sofia, Bulgaria
Services provided
Website development firm StamSoft was launched in 2012. The agency focuses on Web Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249
Services provided
Founded in 2015, Pliret, a midsize HR Outsourcing company, is located in San Salvador, El Salvador. Their team specializes in HR Outsourcing and IT managed services.
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Undisclosed$150 - $199 / hr2 - 9Toronto, Canada
Services provided
Mind Alchemy Metrics, Inc. Is a big data company based in Toronto, Canada. Their services include BI & big data consulting & SI.
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$5,000+$25 - $49 / hr10 - 49Pune, India
Services provided
Thutech Infosystem Pvt Ltd is a CRM consulting and SI company. They provide CRM consulting and SI and Business Consulting and were founded in 2015. The company is in Pune, India and Austin, Texas.
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$1,000+$25 - $49 / hrFreelancerPaisley, Scotland
Services provided
Built by Damon is a web design agency. The small Paisley, Scotland-based team focuses on Web Design and cloud consulting & SI. The agency was established in 2011.
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UndisclosedUndisclosed50 - 249
Services provided
HighSky BPO, a social media marketing company, is in Lahore, Pakistan. Established in 2019, the team offers Social Media Marketing and Content Marketing.
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$1,000+$50 - $99 / hr2 - 9Ottawa, Canada
Services provided
ServeSpark, a CRM consulting and SI company, was established in 2020. The team offers CRM consulting and SI and Custom Software Development.
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$1,000+$200 - $300 / hr50 - 249Alexandria, Egypt
Services provided
Shopless Business Solutions is a branding company. Launched in 2020, the agency is located in Alexandria, Egypt. Their team focuses on Branding and UX/UI Design.
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$1,000+< $25 / hr2 - 9Bayrut, Lebanon
Services provided
HostBotics is a Bayrut, Lebanon-based branding company. Launched in 2018, the team offers Branding and Search Engine Optimization.
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$1,000+$50 - $99 / hr2 - 9Sharjah, United Arab Emirates
Services provided
Mahfouz & Refai Consulting is a Business Consulting company. Headquartered in Sharjah, United Arab Emirates, their team specializes in Business Consulting and Financial Consulting.
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$1,000+$25 - $49 / hr2 - 9Mississauga, Canada
Services provided
Assistantify, a social media marketing agency, is located in Mississauga, Canada. They specialize in Social Media Marketing and Conversion Optimization and were founded in 2024.
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UndisclosedUndisclosed2 - 9
Services provided
STREAMPIXELS, a SEO company, was established in 2010. The team provides Search Engine Optimization and Pay Per Click and is based in Accra, Ghana.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2019, Hammerhead Technology is a web design agency. Their services include Web Design and Product Design.
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$1,000+$50 - $99 / hr2 - 9Westport, Ireland
Services provided
Aella Creative Force, a small branding agency, is based in Westport, Ireland. The team offers Branding and Pay Per Click.
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UndisclosedUndisclosed2 - 9Kyiv, Ukraine
Services provided
CRM consulting and SI company Project Launcher is in Kyiv, Ukraine. They specialize in CRM consulting and SI and Web Development.
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Undisclosed< $25 / hr50 - 249
Services provided
DATAGIGABYTE, an IT managed services company, was established in 2012. Based in Etterbeek, Belgium and Mumbai, India, the team specializes in IT managed services and Back Office Outsourcing.
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$5,000+$200 - $300 / hr2 - 9London, England
Services provided
Produtkively is an unified communications consulting & SI company. They were launched in 2021 and provide unified communications consulting & SI and AI Consulting.
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$1,000+$50 - $99 / hr2 - 9Woolloongabba, Australia
Services provided
Pixelgram Digital is a branding company. Headquartered in Woolloongabba, Australia and Woolloongabba, Australia, the firm was established in 2022. Their team provides Branding and Marketing
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$5,000+Undisclosed10 - 49Ghaziabad, India
Services provided
PR agency Surfytech was launched in 2017. The team focuses on Public Relations and Video Production.
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$1,000+< $25 / hrFreelancerKarachi, Pakistan
Services provided
Titanno Private Limited is a small Cybersecurity company based in Karachi, Pakistan. The team specializes in Cybersecurity and Contract Manufacturing.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Branding firm Fit solution is located in. They offer Branding and Social Media Marketing and were founded in 2023.
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$5,000+Undisclosed2 - 9Toronto, Canada
Services provided
Uwin Pro Inc. Is a small Corporate Training & Coaching company. Founded in 2007, the team provides Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
Tech Team One is a small IT managed services company in Austin, Texas. The team offers IT managed services and IT staff augmentation.
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$1,000+$50 - $99 / hr10 - 49Miami, FL
Services provided
Articod Digital Lab is a social media marketing firm. Established in 2018, their team focuses on Social Media Marketing and Pay Per Click.
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$10,000+$50 - $99 / hr50 - 249Dhaka, Bangladesh
Services provided
Tech Terrain-IT Ltd is a software development company in Dhaka, Bangladesh. They provide Custom Software Development and IT staff augmentation.
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$5,000+< $25 / hr10 - 49Guwahati, India
Services provided
Established in 2022, Xynocast Consultancy Services is a SEO company. The firm provides Search Engine Optimization and UX/UI Design, and is small.
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UndisclosedUndisclosed10 - 49Mumbai, India
Services provided
Maxus Technologies is a website development firm. They offer Web Development and Mobile App Development and were established in 2009. The firm is in Mumbai, India.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Coderlift is a social media marketing company. Their small team is located in Dhaka, Bangladesh. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Prague, Czech Republic
Services provided
ATMT Inc. Is an Advertising company. The firm is located in Prague, Czech Republic. Their services include Advertising and Branding.
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$1,000+< $25 / hr10 - 49
Services provided
Tamesa Tech is a web design agency. The company is headquartered in LA, California. Their services include Web Design and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Gaithersburg, MD
Services provided
UnityPay is a Product Design company launched in 2006. Based in Gaithersburg, Maryland and Gaithersburg, Maryland, the team provides Product Design and IT managed services.
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$1,000+$25 - $49 / hr50 - 249Kochi, India
Services provided
PixelBoho Creative Digital Agency is a web development company. The midsize Kochi, India-based team offers Web Development and Mobile App Development. The company was launched in 2014.
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UndisclosedUndisclosed2 - 9
Services provided
Alam Hossain is a data analytics company. The Savar, Bangladesh-based company was launched in 2024. Their team offers BI & big data consulting & SI and Web Development.
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$5,000+$50 - $99 / hr2 - 9Northglenn, CO
Services provided
Alderaan Operations Solutions is a small branding firm established in 2013. Their services include Branding and Web Design.
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Undisclosed< $25 / hr2 - 9
Services provided
Enrichverx AI is a Market Research company. They are located in San Francisco, California and Lahore, Pakistan. Their team offers Market Research and CRM consulting and SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
34.1/40.017.2/20 Reviews7.5/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.8/40.016.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.