Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Gainesville, FL
Services provided
Seventh Compass, a custom software development company, provides Custom Software Development and IT strategy consulting. The firm is headquartered in Gainesville, Florida.
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UndisclosedUndisclosed2 - 9Vancouver, Canada
Services provided
Deversus Software Inc. Is a custom software development firm. They were founded in 2007, and their services include Custom Software Development and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Exeter, NH
Services provided
Headquartered in Exeter, New Hampshire, Great Northern Products is a Contract Manufacturing company. The team focuses on Contract Manufacturing and Digital Strategy.
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UndisclosedUndisclosed2 - 9Chester, NJ
Services provided
Branding company Pursuit-Solutions is headquartered in Chester, New Jersey. Their services include Branding and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
Dantech Information Technology is an e-commerce development firm. They are in Oak Brook, Illinois and have small team. They offer E-Commerce Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Birkirkara, Malta
Services provided
BROADWING Job Placement Agency, a software development firm, provides Custom Software Development and Finance & Accounting Outsourcing (FAO). The agency is based in Birkirkara, Malta.
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UndisclosedUndisclosed2 - 9Swatar, Malta
Services provided
VacancyCentre, an Accounting company, was established in 1999. They specializes in Accounting and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Ħaż-Żebbuġ, Malta
Services provided
Founded in 2009, Business Leaders Malta is a small Ħaż-Żebbuġ, Malta-based Corporate Training & Coaching company. Their team focuses on Corporate Training & Coaching and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Tas-Sliema, Malta
Services provided
Company Formation Malta is an Accounting company. They are based in Tas-Sliema, Malta and have small team. Their services include Accounting and Blockchain.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed2 - 9Mosta, Malta
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Focus Business Services Ltd is an Accounting company. They are located in Mosta, Malta and have small team. They specialize in Accounting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Ta' Xbiex, Malta
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NCMB Consulting is an Accounting company. Their small team is based in Ta' Xbiex, Malta. Their services include Accounting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Tiranë, Albania
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Custom software development firm Keminet is located in Tiranë, Albania. The team offers Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9West Covina, CA
Services provided
IMCOR Technologies, a small software development company, is headquartered in West Covina, California. Their services include Custom Software Development and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Fürstenfeldbruck, Germany
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Based in Fürstenfeldbruck, Germany, Seelwerk is a small e-commerce development firm. The team specializes in E-Commerce Development and Cybersecurity.
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UndisclosedUndisclosed2 - 9Tirana, Albania
Services provided
Italian Network is an Accounting company. Founded in 2012, the firm provides Accounting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Skopje, North Macedonia
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Nova Konsalting is an Accounting company. Their team is located in Skopje, North Macedonia. The company specializes in Accounting and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Skopje, North Macedonia
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PointPro Consulting is a Corporate Training & Coaching company. They provide Corporate Training & Coaching and IT strategy consulting and are located in Skopje, North Macedonia.
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UndisclosedUndisclosed2 - 9Skopje, North Macedonia
Services provided
D2EM Consulting is a Corporate Training & Coaching company. They specialize in Corporate Training & Coaching and Finance & Accounting Outsourcing (FAO) and were founded in 2007.
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UndisclosedUndisclosed2 - 9Laredo, TX
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Riojas Bookkeeping Systems is an Accounting company in Laredo, Texas. Established in 2015, the team provides Accounting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Asunción, Paraguay
Services provided
Puntocode is a software development firm. Their team is in Asunción, Paraguay. The firm specializes in Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Chișinău, Moldova
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ProConsulting SRL is an IT strategy consulting company launched in 2003. The firm provides IT strategy consulting and Business Consulting, and is small.
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UndisclosedUndisclosed2 - 9Chișinău, Moldova
Services provided
Spark Research Labs is a small Chișinău, Moldova-based software development company. Their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Niksic, Montenegro
Services provided
Telmont Montenegro DOO is a branding firm. They are headquartered in Niksic, Montenegro and have small team. Their services include Branding and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Podgorica, Montenegro
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Small Accounting company R&P Auditing, is located in Podgorica, Montenegro. The team provides Accounting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Podgorica, Montenegro
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Konto's Consulting, an Accounting company, specializes in Accounting and IT strategy consulting. The agency is in Podgorica, Montenegro.
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UndisclosedUndisclosed2 - 9Podgorica, Montenegro
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Atcon Consulting doo is a branding company. They are located in Podgorica, Montenegro, and their services include Branding and Digital Strategy.
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UndisclosedUndisclosed2 - 9Tivat, Montenegro
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AZ Consulting, a Commercial Development company, was founded in 2013. The team offers Commercial Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
Services provided
Based in , ITStudio.cl is a software development company. The team provides Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Mníchova Lehota, Slovakia
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LKC - SLOVAKIA, s.r.o. Is a small Mníchova Lehota, Slovakia-based custom software development company. Their services include Custom Software Development and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9Bratislava, Slovakia
Services provided
Solidground Slovakia s. R. O. Is an Accounting company. They are based in Bratislava, Slovakia, and their services include Accounting and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Bratislava, Slovakia
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In Bratislava, Slovakia, Business Cloud s.r.o. Is a small Accounting company. Their services include Accounting and Digital Strategy.
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UndisclosedUndisclosed2 - 9Buenos Aires City, Argentina
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Divit, a Digital Strategy company, was founded in 2006. The agency offers Digital Strategy and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Tlaxcalancingo, Mexico
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Clúster Puebla TIC is a custom software development company. Their team is headquartered in Tlaxcalancingo, Mexico. The firm offers Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Sarajevo, Bosnia and Herzegovina
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Established in 2000, Capitalia d.o.o. Is an Accounting company. The team offers Accounting and IT strategy consulting and is located in Sarajevo, Bosnia and Herzegovina.
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UndisclosedUndisclosed2 - 9Sarajevo, Bosnia and Herzegovina
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LRC is a Corporate Training & Coaching company established in 2000. Their services include Corporate Training & Coaching and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9Tuzla, Bosnia and Herzegovina
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QualityCert d.o.o. Is a Tuzla, Bosnia and Herzegovina-based Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Managua, Nicaragua
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TecniGerencia S.A is a Corporate Training & Coaching company in Managua, Nicaragua. They focus on Corporate Training & Coaching and Finance & Accounting Outsourcing (FAO) and were founded in 2008.
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UndisclosedUndisclosed2 - 9Nezahualcóyotl, Mexico
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Ehbfservices is a small Nezahualcóyotl, Mexico-based software development firm. Their services include Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
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LAIDETEC is a custom software development firm. The Ciudad de México, Mexico-based agency was established in 2013. Their team offers Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Nezahualcóyotl, Mexico
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REGULATE, an Accounting company, was founded in 2015. The agency offers Accounting and Corporate Training & Coaching, and is small.
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UndisclosedUndisclosed2 - 9Nezahualcóyotl, Mexico
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Tábano Multiservicios is a Corporate Training & Coaching company. They are located in Nezahualcóyotl, Mexico, and their services include Corporate Training & Coaching and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Nezahualcóyotl, Mexico
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Grupo Innovaci, a Corporate Training & Coaching company, offer Corporate Training & Coaching and Finance & Accounting Outsourcing (FAO). They were founded in 2018.
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UndisclosedUndisclosed2 - 9Maceió, Brazil
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IntegraSys Tecnologia is a software development firm. Located in Maceió, Brazil, the agency provides Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Maceió, Brazil
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JBF Informática is a small custom software development firm founded in 2007. Their team focuses on Custom Software Development and Graphic Design.
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UndisclosedUndisclosed2 - 9Zapopan, Mexico
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Founded in 1995, Socresa is a Business Consulting company. Their team provides Business Consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Maceió, Brazil
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CRESCE Coaching e Consultoria Empresarial is a Corporate Training & Coaching company founded in 2013. The team provides Corporate Training & Coaching and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9
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Small Digital Strategy company Cree-8, is headquartered in Los Angeles , California. Their services include Digital Strategy and Graphic Design.
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UndisclosedUndisclosed2 - 9Bogotá, Colombia
Services provided
Smart Cloud Services is a custom software development firm. The Bogotá, Colombia-based firm was established in 2014. Their services include Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Richmond, VA
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Founded in 2016, RollForward Accounting & Cloud Solutions, a small Accounting company, is headquartered in Richmond, Virginia. Their team offers Accounting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Clayton, MO
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Hoffman Clark, an Accounting company, was launched in 2003. They specializes in Accounting and cloud consulting & SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.