Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
In Los Angeles, California, Heed Risk Management is a Cybersecurity company. They offer Cybersecurity and Compliance Consulting and were founded in 2019.
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UndisclosedUndisclosed10 - 49Cary, NC
Services provided
Launched in 2011, databrackets is a small Compliance Consulting company. Their services include Compliance Consulting and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Waterloo, Canada
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Binary Tattoo Inc is a Waterloo, Canada-based Compliance Consulting company. The team provides Compliance Consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Markham, Canada
Services provided
Alexio Corporation, a Cybersecurity company, provides Cybersecurity and Compliance Consulting. The company is headquartered in Markham, Canada.
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UndisclosedUndisclosed2 - 9
Services provided
Data Compliance Group Ltd is a Cybersecurity and Compliance Consulting company. They focus on Cybersecurity and Compliance Consulting and were founded in 2015.
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UndisclosedUndisclosed2 - 9Southbank, Australia
Services provided
CISO360, a Cybersecurity and Compliance Consulting company, was founded in 2020. The small team provides Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Sydney, Australia
Services provided
Launched in 2021, Citadel.run, a small Compliance Consulting company, is based in Sydney, Australia. Their services include Compliance Consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed250 - 999Palo Alto, CA
Services provided
Cloud consulting & SI company Azure Knowledge Corporation is located in Palo Alto, California. The team specializes in cloud consulting & SI and Mobile App Development.
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UndisclosedUndisclosed50 - 249Wiesbaden, Germany
Services provided
Appsbroker is a cloud consulting & SI company. They were launched in 2006 and offer cloud consulting & SI and Artificial Intelligence.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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UndisclosedUndisclosed1,000 - 9,999
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Located in Beijing, China and Hong Kong, Hank Times is a large UX design company. The team offers UX/UI Design and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
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Houston Financial Forensics, LLC is a Cybersecurity company. Their small team is in Houston, Texas. Their services include Cybersecurity and Accounting.
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UndisclosedUndisclosed50 - 249
Services provided
DPDgroup IT Solutions is an IT strategy consulting company. Based in Hungary, the team focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Boston, MA
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StoneTurn is a Business Consulting company. Their team is based in Boston, Massachusetts and New York, New York and offers Business Consulting and Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Montréal, Canada
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Raymond Chabot Grant Thornton, a Business Consulting company, was launched in 1948. The large team specializes in Business Consulting and Accounting.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
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Established in 1891, PKF O'Connor Davies is a Business Consulting company. The team specializes in Business Consulting and Cybersecurity and is based in New York, New York and Miami, Florida.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
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Launched in 2000, Renuta is a Cybersecurity company. Their services include Cybersecurity and Business Consulting.
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$25,000+$150 - $199 / hr2 - 9
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Finisterra is a cloud consulting & SI company. They are headquartered in Medellín, Colombia and have small team. They focus on cloud consulting & SI and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Fort Lauderdale, FL
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LevelUP Consulting Partners is a Compliance Consulting company. The company is headquartered in Fort Lauderdale, Florida. Their team specializes in Compliance Consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Beverly Hills, CA
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NMS Consulting Inc. Is a Business Consulting company launched in 2019. The team provides Business Consulting and Cybersecurity and is based in Beverly Hills, California.
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UndisclosedUndisclosed1,000 - 9,999Brisbane City, Australia
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BDO in Australia, a Business Consulting company, is headquartered in Brisbane City, Australia. They offer Business Consulting and Accounting.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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CLIENTSFirst Consulting is an Email Marketing company. The agency is located in Atlanta, Georgia. Their services include Email Marketing and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
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Zaviant is a small Cybersecurity company in Philadelphia, Pennsylvania. Their services include Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed10 - 49Torrance, CA
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Celerium is a Cybersecurity and Compliance Consulting company. The Torrance, California-based agency offers Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed250 - 999Atlanta, GA
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Established in 1911, Thompson Hine LLP is a Business Consulting company. The team specializes in Business Consulting and Compliance Consulting.
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UndisclosedUndisclosed2 - 9
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CyberActa is a Cybersecurity company founded in 2020. The company provides Cybersecurity and Business Consulting, and is small.
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UndisclosedUndisclosed2 - 9
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Security Brain Consulting is a Cybersecurity company founded in 2022. The small team focuses on Cybersecurity and Business Consulting.
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UndisclosedUndisclosed10 - 49San Francisco, CA
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Truvantis, Inc. Is a Cybersecurity and Compliance Consulting company launched in 2010. The team offers Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Markham, Canada
Services provided
PRIVATECH Consulting is a Cybersecurity company. They specialize in Cybersecurity and Compliance Consulting and are based in Markham, Canada and Toronto, Canada.
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UndisclosedUndisclosed50 - 249Lewisburg, PA
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Core Business Solutions, Inc., a Cybersecurity company, was founded in 2000. The team specializes in Cybersecurity and Business Consulting.
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UndisclosedUndisclosed10 - 49Montréal, Canada
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Cybersecurity company Privacy Praxis SRL was launched in 2012. The company offers Cybersecurity and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Rockledge, FL
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Founded in 2009, CVG Strategy, LLC, a small Compliance Consulting company, is in Rockledge, Florida. Their services include Compliance Consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Mons, Belgium
Services provided
Cybersecurity company MyData-TRUST is headquartered in Mons, Belgium and Paris, France. The team focuses on Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Cheyenne, WY
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Professional Consulting Services & Solutions LLC is a small Cybersecurity and Compliance Consulting company in Cheyenne, Wyoming. The team specializes in Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9North Potomac, MD
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Your Internal Controls is a Compliance Consulting company founded in 2003. The firm provides Compliance Consulting and Cybersecurity, and is small.
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UndisclosedUndisclosed2 - 9London, England
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ITGRC ADVISORY LTD. Is a small Cybersecurity company founded in 2020. Their team offers Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed50 - 249Irvine, CA
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Tevora is a Cybersecurity and Compliance Consulting company. They were established in 2003, and their services include Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed10 - 49Forest Heights, MD
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The Cyber AB is a Compliance Consulting company. Their team is based in Forest Heights, Maryland and offers Compliance Consulting and Cybersecurity.
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UndisclosedUndisclosedFreelancer
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E2ECYBER Consulting is a Cybersecurity and Compliance Consulting company. Founded in 2020, the company is based in Sheridan, Wyoming. Their services include Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed250 - 999Dallas, TX
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DataBank is a cloud consulting & SI and Compliance Consulting company. The Dallas, Texas-based team specializes in cloud consulting & SI and Compliance Consulting.
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UndisclosedUndisclosed10 - 49North Wilkesboro, NC
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InfusionPoints, LLC is a North Wilkesboro, North Carolina-based Cybersecurity and Compliance Consulting company. Established in 2007, the team specializes in Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Saint Johns, FL
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4 Horsemen Solutions®, a cloud consulting & SI and Compliance Consulting company, was launched in 2020. In Saint Johns, Florida, the team focuses on cloud consulting & SI and Compliance Consulting.
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UndisclosedUndisclosedFreelancer
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Virtual Nexus, LLC is an IT strategy consulting company. They are based in Davis, California. Their team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Owings Mills, MD
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Choice Cyber Solutions is a Cybersecurity and Compliance Consulting company. The Owings Mills, Maryland-based firm focuses on Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Huntsville, AL
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BLACKSAND is a Cybersecurity and Compliance Consulting company. Their small team is in Huntsville, Alabama. Their services include Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Hillside, IL
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Established in 2015, Secure Compliance Solutions is a small Hillside, Illinois-based Cybersecurity and Compliance Consulting company. Their team focuses on Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Gaithersburg, MD
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Shorebreak Security, a Cybersecurity and Compliance Consulting company, is in Gaithersburg, Maryland. They provide Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Tampa, FL
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Audit Liaison is a Cybersecurity and Compliance Consulting company. The team offers Cybersecurity and Compliance Consulting and is located in Tampa, Florida.
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UndisclosedUndisclosed10 - 49Fort Myers, FL
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Cybersecurity company Cyberleaf is in Fort Myers, Florida. The team specializes in Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed10 - 49Santa Clara, CA
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ASANI Solutions, LLC. Is a Santa Clara, California-based Cybersecurity company. Their services include Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Orlando, FL
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Immersion Security is a Cybersecurity and Compliance Consulting company in Orlando, Florida. Launched in 2017, the team offers Cybersecurity and Compliance Consulting.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.