Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
Steltix is an ERP consulting and SI and IT managed services company founded in 2000. The firm offers ERP consulting and SI and IT managed services, and is midsize.
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UndisclosedUndisclosed50 - 249Lleida, Spain
Services provided
Launched in 1984, Aritmos is a custom software development firm. Their team specializes in Custom Software Development and CRM consulting and SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Donostia, Spain
Services provided
Azaroa Informática is a small Donostia, Spain-based ERP consulting and SI and IT managed services company. Their services include ERP consulting and SI and IT managed services.
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UndisclosedUndisclosed10 - 49Redmond, WA
Services provided
VTeamLabs LLC, a cloud consulting & SI company, was launched in 2014. The agency specializes in cloud consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9
Services provided
Deep Forest Security is a Cybersecurity company established in 2006. The company offers Cybersecurity.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
Small Cybersecurity company SecReliant, is located in New York, New York. The team offers Cybersecurity.
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UndisclosedUndisclosed10 - 49Villarreal, Spain
Services provided
Nexta Digital Solutions is a software development company. Established in 2021, their team offers Custom Software Development and CRM consulting and SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
Midsize data analytics company and CRM consulting and SI company Axazure, is located in Barcelona, Spain. The team focuses on BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249
Services provided
Established in 1998, Tangible Security is a Cybersecurity company. The team provides Cybersecurity and is located in Knightdale, North Carolina.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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UndisclosedUndisclosed2 - 9Durham, NC
Services provided
Webfargo Data Security, a Cybersecurity company, was founded in 2001. They provides Cybersecurity.
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UndisclosedUndisclosed50 - 249
Services provided
Macula is a cloud consulting & SI company. Their midsize team is located in Sheridan, Wyoming and focuses on cloud consulting & SI and Artificial Intelligence. The agency was founded in 2021.
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UndisclosedUndisclosed2 - 9Milpitas, CA
Services provided
SynergyX, a cloud consulting & SI company, is in Milpitas, California. Founded in 2018, the team provides cloud consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Dickinson, ND
Services provided
CortecG Inc is a Cybersecurity company located in Dickinson, North Dakota. They offer Cybersecurity and were launched in 2016.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
Services provided
TechSolve is a Cybersecurity company. Launched in 1982, the team offers Cybersecurity and IoT development. The company is in Cincinnati, Ohio.
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UndisclosedUndisclosed10 - 49Moraine, OH
Services provided
Secure Cyber Defense is a Cybersecurity company headquartered in Moraine, Ohio. The team provides Cybersecurity.
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UndisclosedUndisclosed50 - 249Stow, OH
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Cybersecurity company Binary Defense is located in Stow, Ohio. The team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
Fortis Cyber Solutions, a Cybersecurity company, was launched in 2006. Headquartered in Columbus, Ohio and Pickerington, Ohio, the team specializes in Cybersecurity.
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UndisclosedUndisclosed10 - 49Westlake, OH
Services provided
Micro Systems Management, a Cybersecurity company, is located in Westlake, Ohio. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Almeria, Spain
Services provided
Hispatec - Agrointeligencia is an Almeria, Spain-based big data analytics company. Their services include BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Almoradí, Spain
Services provided
Launched in 2019, FidiasPRO is a custom software development company. Their services include Custom Software Development and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Boulder, CO
Services provided
Gigit, Inc. Is a Cybersecurity company established in 2016. The firm offers Cybersecurity, and is small.
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UndisclosedUndisclosed10 - 49Blakes Cross, Ireland
Services provided
Viatec Business Solutions, a CRM consulting and SI company, is located in Blakes Cross, Ireland. The team provides CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Waterford, Ireland
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NC Consulting & Co is a small CRM consulting and SI and ERP consulting and SI company headquartered in Waterford, Ireland. Their services include CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Redwood City, CA
Services provided
Certus Cybersecurity is a Cybersecurity company. Their small team is headquartered in Redwood City, California. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Colorado Springs, CO
Services provided
Corvus Technologies LLC is a Cybersecurity company based in Colorado Springs, Colorado. Their services include Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Essen, Germany
Services provided
Founded in 1997, secunet Security Networks AG, a large Cybersecurity company, is located in Essen, Germany. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49München, Germany
Services provided
CYRES Consulting is a small Cybersecurity company headquartered in München, Germany and Rīga, Latvia. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
Security Research Labs, a midsize Cybersecurity and Business Consulting company, is in Berlin, Germany and Jakarta, Indonesia. Their services include Cybersecurity and Business Consulting.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
DCSO Deutsche Cyber-Sicherheitsorganisation GmbH is a midsize Cybersecurity company in Berlin, Germany. The team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
Accedere Inc is a Denver, Colorado-based Cybersecurity company. The team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Colorado Springs, CO
Services provided
Murray Security Services is a Cybersecurity company founded in 2004. Their team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Ettlingen, Germany
Services provided
Auxilium Cyber Security is a small Cybersecurity company located in Ettlingen, Germany and Prague, Czech Republic. The team focuses on Cybersecurity and Web Development.
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UndisclosedUndisclosed10 - 49Hamburg, Germany
Services provided
Ginkgo Cybersecurity is a Cybersecurity company founded in 2021. The agency provides Cybersecurity, and is small.
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UndisclosedUndisclosed2 - 9
Services provided
AXEN Cyber Security Services Ltd. Is a Munich, Germany-based Cybersecurity company. The team specializes in Cybersecurity.
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UndisclosedUndisclosed50 - 249Farmington, CT
Services provided
FPT/Intellinet is an AI development company. They are located in Farmington, Connecticut and Sandy Springs, Georgia. Their team focuses on Artificial Intelligence and AI Consulting.
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UndisclosedUndisclosed2 - 9Bend, OR
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New Fathom is a Cybersecurity company. Established in 2019, the agency is in Bend, Oregon. Their team focuses on Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Sidechain Security is a Cybersecurity company. The team offers Cybersecurity, and the agency is located in Portland, Oregon and San Antonio, Texas.
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UndisclosedUndisclosed10 - 49
Services provided
Lockard Security is a Cybersecurity company. They are based in Hillsboro, Oregon, and their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
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Zaviant is a small Philadelphia, Pennsylvania-based Cybersecurity company. The team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
Stronghold Cyber Security is a Cybersecurity company. Launched in 2017, the company is headquartered in Gettysburg, Pennsylvania. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
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CYBIR, a Cybersecurity company, offers Cybersecurity. The agency is in Philadelphia, Pennsylvania and Moorestown, New Jersey.
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UndisclosedUndisclosed2 - 9Lewes, DE
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Founded in 2016, Elaborit is a small Lewes, Delaware-based Cybersecurity company. Their team offers Cybersecurity.
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UndisclosedUndisclosed2 - 9Camp Hill, PA
Services provided
Founded in 2011, Tek Dragons is a Cybersecurity company. The small team focuses on Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Blagnac, France
Services provided
Airbus Protect is a Cybersecurity company. They are located in Blagnac, France and have large team. Their services include Cybersecurity.
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UndisclosedUndisclosed2 - 9East Hartford, CT
Services provided
Productive Genius Club is a Cybersecurity company. Launched in 2023, the firm is in East Hartford, Connecticut. Their services include Cybersecurity and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Toulouse, France
Services provided
ITrust is a Cybersecurity company. They focus on Cybersecurity and are based in Toulouse, France.
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UndisclosedUndisclosed2 - 9Courbevoie, France
Services provided
Secu9 is a Cybersecurity company. Their small team is in Courbevoie, France. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Lewisburg, PA
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Cybersecurity company Vendetta Cyber Defense was founded in 2021. The company offers Cybersecurity, and is small.
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UndisclosedUndisclosed2 - 9Reading, PA
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The Valander Group is a Cybersecurity company. The Reading, Pennsylvania-based team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
In Philadelphia, Pennsylvania, CSM International is a small Cybersecurity company. The team offers Cybersecurity.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.