Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed50 - 249Wien, Austria
Services provided
Launched in 2019, AxFina Holding is a call center. The midsize team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249San Jose, CA
Services provided
Serviceaide, Inc is an IT managed services company. The San Jose, California-based company specializes in IT managed services and Artificial Intelligence.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
Gryphon.ai is a Sales Outsourcing company. They specialize in Sales Outsourcing and Corporate Training & Coaching and were launched in 1999.
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UndisclosedUndisclosed50 - 249Redwood City, CA
Services provided
Split Software, Inc. Is an Application Testing company. They offer Application Testing and Custom Software Development and were launched in 2015.
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UndisclosedUndisclosed50 - 249Las Vegas, NV
Services provided
Tawk.to is a Conversion Optimization company. Their midsize team is located in Las Vegas, Nevada and provides Conversion Optimization and Mobile App Development. The firm was founded in 2012.
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UndisclosedUndisclosed50 - 249North Ryde, Australia
Services provided
Launched in 2007, Invia, a midsize data analytics company, is based in North Ryde, Australia. Their team provides BI & big data consulting & SI and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249San Francisco, CA
Services provided
Chef Robotics is an artificial intelligence development company. The firm is in San Francisco, California. Their team specializes in Artificial Intelligence and Application Testing.
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UndisclosedUndisclosed50 - 249
Services provided
D3mynds is a Delhi, India-based telephone answering service. They offer Call Center Services and Customer Service Outsourcing and were founded in 2017.
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UndisclosedUndisclosed50 - 249Prague, Czech Republic
Services provided
Located in Prague, Czech Republic, Digital First Marketing Group is a Marketing Strategy company. The team offers Marketing Strategy and Content Marketing.
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UndisclosedUndisclosed50 - 249Milton Keynes, England
Services provided
Indigo Medical, a public relations company, specialize in Public Relations and Digital Strategy. They were founded in 2008.
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$1,000+$25 - $49 / hr50 - 249Greer, SC
Services provided
See all 1 projectsBPO American offers website promotion, BPO projects, and web development services, including design, contact forms, and payment processing. Reviews highlight the company's professionalism, effective communication, and significant positive impact on client traffic and sales. Clients appreciate their detailed briefings and responsiveness, though there is a noted suggestion for enhanced communication.
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$1,000+< $25 / hr50 - 249Northamptonshire, England
Services provided
BCC is a midsize call center company. Founded in 1989, the team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
NOVA BPO is a midsize Back Office Outsourcing company established in 1996. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Beijing, China
Services provided
Beijing SINOWEL Information Technology Co., Ltd., a cloud consulting & SI company, is located in Beijing, China. They offer cloud consulting & SI and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Middlesbrough, England
Services provided
Cloud consulting & SI company String Services is headquartered in Boston, Massachusetts and Middlesbrough, England. The team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Florianópolis, Brazil
Services provided
Founded in 2008, Ayty Tech is a midsize answering service company. Their services include Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Roma, Italy
Services provided
Back Office Outsourcing company Numero Blu Servizi S.p.A. Is in Roma, Italy. Founded in 1993, the team provides Back Office Outsourcing and Market Research.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
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Abinitio Consulting is a Business Consulting company. The Barcelona, Spain-based team offers Business Consulting and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Noida, India
Services provided
GA Technocare is a Back Office Outsourcing company based in Noida, India and Bengaluru, India. They offer Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Toronto, Canada
Services provided
Telestar Communications, a midsize answering service, is in Toronto, Canada and Las Vegas, Nevada. The team provides Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Palatine, IL
Services provided
Call center Windy City Call Center is located in Palatine, Illinois. Established in 2009, the team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Omaha, NE
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Timberline Total Solutions, an answering service company, was launched in 1995. The team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
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Pioneer Lists is a midsize Sales Outsourcing company. They focus on Sales Outsourcing and Marketing Strategy and were founded in 1997.
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UndisclosedUndisclosed50 - 249
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RSTN Consulting is a Business Consulting company established in 1997. Their team focuses on Business Consulting and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Denver, CO
Services provided
Elevation Connect is an answering service company. They are located in Denver, Colorado and have midsize team. They offer Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Tijuana, Mexico
Services provided
Smart-Connect Outsourcing solutions, a Back Office Outsourcing company, is headquartered in Tijuana, Mexico. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Nowcom is a Back Office Outsourcing company. Founded in 1996, their team provides Back Office Outsourcing and Custom Software Development.
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$1,000+< $25 / hr50 - 249
Services provided
See all 5 projectsAsk Data Entry is a Customer Support Outsourcing company specializing in data entry services. They receive overwhelmingly positive feedback, with clients praising their quick and accurate turnaround and professional response to needs. Approximately 100% of reviewers highlighted their efficiency and accuracy in project delivery.
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$1,000+< $25 / hr50 - 249
Services provided
See all 1 projectsNetPulse Services offers Customer Support Outsourcing, Call Center Outsourcing, and other BPO solutions. The overall feedback from reviews highlights their effectiveness in increasing revenue, cost efficiency, and excellent communication. Clients appreciate their ability to provide great customer service and deliver consistent results within budget constraints.
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$1,000+< $25 / hr50 - 249Secunderabad, India
Services provided
H-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
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$1,000+< $25 / hr50 - 249Thenhipalam, India
Services provided
IPIX BPO is a Back Office Outsourcing company in Thenhipalam, India and Kochi, India. Their services include Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr50 - 249Westminster, CO
Services provided
Answer-All is an answering service. Located in Westminster, Colorado, the firm was founded in 1964. Their team offers Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Tallinn, Estonia
Services provided
Katrium is a Back Office Outsourcing company. They provide Back Office Outsourcing and Sales Outsourcing and were launched in 2007. The firm is headquartered in Tallinn, Estonia.
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$1,000+$25 - $49 / hr50 - 249Makati, Philippines
Services provided
Quinn Data Facilities, Inc is an Accounting company. The Makati, Philippines-based firm was launched in 2007. Their team provides Accounting and Web Development.
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$1,000+< $25 / hr50 - 249Aarhus, Denmark
Services provided
The Call Company A/S is a call center service. Their team is headquartered in Aarhus, Denmark and provides Call Center Services and Business Consulting.
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$1,000+< $25 / hr50 - 249Minato City, Japan
Services provided
Based in Minato City, Japan, Toppan Forms is a Digital Strategy company. The team provides Digital Strategy and IT managed services.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
Services provided
Phone answering service Directa Group is based in Caracas, Venezuela. They focus on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Nashville, TN
Services provided
Employee Pooling is a phone answering service. Founded in 2011, the company is located in Nashville, Tennessee. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249West Perth, Australia
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Supporting Enterprises, a telephone answering service, was founded in 2008. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Hilliard, OH
Services provided
ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed50 - 249İstanbul, Türkiye
Services provided
Practicall Solutions, a call center service, was established in 2011. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
Services provided
Direct Scouts Istanbul is a call center service. Founded in 2008, the team focuses on Call Center Services and Customer Service Outsourcing. The company is based in Istanbul, Türkiye.
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UndisclosedUndisclosed50 - 249Beograd, Serbia
Services provided
ICM International Call Center Marketing is a call center service launched in 2014. The team specializes in Call Center Services and Sales Outsourcing and is located in Beograd, Serbia.
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UndisclosedUndisclosed50 - 249Greensboro, NC
Services provided
RSVP Communications, Inc is a Greensboro, North Carolina-based Email Marketing company. Launched in 1985, the team specializes in Email Marketing and Fulfillment.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
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ProSpex is a Content Marketing company. Launched in 2007, the team focuses on Content Marketing and Digital Strategy.
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UndisclosedUndisclosed50 - 249
Services provided
TEAMSOS, an IT managed services company, is headquartered in Modesto, California. They specialize in IT managed services and cloud consulting & SI and were founded in 1992.
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UndisclosedUndisclosed50 - 249Gaithersburg, MD
Services provided
THE SCIENTIFIC CONSULTING GROUP, INC is an user experience agency established in 1991. The team offers UX/UI Design and Graphic Design and is in Gaithersburg, Maryland.
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UndisclosedUndisclosed50 - 249Guayaquil, Ecuador
Services provided
BPO Andina is a social media marketing company. They are in Guayaquil, Ecuador and have midsize team. Their team specializes in Social Media Marketing and Web Design.
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
Launched in 2009, Soporte Lógico Ltda. Is a Digital Strategy company. The team offers Digital Strategy and Business Consulting.
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UndisclosedUndisclosed50 - 249Shanghai, China
Services provided
GFC Consulting Co., Ltd. Shanghai is a Back Office Outsourcing company launched in 2007. The company focuses on Back Office Outsourcing and BI & big data consulting & SI.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.2/40.016.8/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?