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Top Collections Agencies in the United States

Collections agencies in the United States help businesses recover past-due accounts while protecting brand reputation and staying compliant with federal and state laws. From New York’s financial sector and Silicon Valley’s tech ecosystem to healthcare hubs in Nashville and the Midwest’s manufacturing base, U.S. agencies bring domain depth, bilingual support, and litigation networks across state lines.

Clutch makes it easier to choose with verified client reviews, case studies, and detailed service profiles you can filter by budget, industry, location, and engagement model (consumer, commercial, early-out, legal). Compare portfolios, recovery metrics, and compliance standards (FDCPA, Reg F, SOC 2) to find the right fit faster. Explore related directories to start shortlisting:

• Top Collections Agencies

• Collections Agencies in New York

• Collections Agencies in Los Angeles

• Collections Agencies in Dallas

• U.S. Collections Agencies for Healthcare

Ratings Updated: June 22, 2026
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202 Companies

Country: United States
Outbound Services: Collections Recovery Services

List of the Top United States Debt Collection Services

  • Helpware CX Logotype

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2
    10% Content Moderation Services
    10% Data Annotation Services

    Focus Areas

    50% Collections Recovery Services
    50% B2C Telemarketing & telesales

    Helpware CX is a professional provider of Contact Center Services, specializing in comprehensive Customer Support Services including Inbound and Outbound Call Handling, Phone Support, and Telephonic Support. The company has consistently received high ratings, with reviews highlighting their flexibility, seamless integration, and proactive management. Approximately 90% of reviews noted their impressive ability to customize services, adapt quickly, and maintain effective communication.

    See all 47 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Helpware CX indicate a strong positive sentiment, with clients highlighting their effective marketing strategies and impressive speed in project management. One client noted that Helpware CX successfully attracted six new customers and praised their communication efficiency. The value offered for cost was also a deciding factor for choosing their services. Overall, clients express satisfaction with the results and do not identify areas for improvement.
    Read 1 Recent Review
    17 of 21 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Digital Government Partner

    5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
    Read 21 Reviews

    Industry Experience

    Helpware has demonstrated extensive expertise across various industries including Telecommunications, Information Technology, Healthcare, eCommerce, and more. Clients commend their speed, responsiveness, and quality of service, particularly in marketing, customer support, and technical troubleshooting. Overall sentiment is positive, highlighting Helpware's ability to enhance customer satisfaction and operational efficiency, making them a strong fit for businesses seeking reliable support in diverse sectors.

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    Select Industry to see insights

    Information technology Healthcare Software eCommerce Education IT Services Food & Beverages Nonprofit Media Financial services Retail Other Industry Automotive Business services Telecommunications Arts, entertainment & music Advertising & marketing Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Clients consistently highlight Helpware's excellent value for money, noting that their pricing aligns well with budgetary constraints while delivering high-quality services. One client stated they chose Helpware for its 'good value for cost' and another praised the 'cost savings of technical resources needed.' Overall sentiment reflects satisfaction with the balance of cost and quality, with many clients expressing intentions to continue partnerships due to the perceived return on investment.
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  • Uassist.ME Logotype

    4.6 34 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    250 - 999
    Miami Beach, FL

    Services provided

    10% Call Center Services
    50% Back Office Outsourcing
    30% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    45% Collections Recovery Services
    30% B2C Telemarketing & telesales
    15% Third party verification +1
    10% Customer Surveys & Market Research Calls

    Uassist.ME is a proficient provider of Contact Center Services that offers diverse solutions such as Customer Support Services, Inbound Call Center, and Administrative Assistance. The company is praised for effective communication, with approximately 100% of clients highlighting their responsiveness and detail-oriented service. Reviews indicate an impressive 90% satisfaction rate for their phone support and customer care services.

    See all 34 projects

    Reviews mention Well-organized projects

    Clients consistently highlight Uassist.ME's well-organized project management, noting their prompt responses and effective communication. One client emphasized their ability to maintain 24-hour service level agreements, attributing this success to Uassist's structured approach. Feedback indicates that every manager was attentive and responsive, fostering a collaborative environment. Overall, the sentiment reflects high satisfaction with the organization and efficiency of Uassist.ME's services.
    • Virtual Assistant & Mktg Strategy for Real Estate Agency
      4.0 Nov 5, 2021

      Their project management is good, and they communicate very well. We use email and phone calls, which works for me. I go to the project manager if I have some issues with the virtual assistant, and they'll handle it from there.

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    • Call Center Services for Digital Marketing Agency
      5.0 Nov 1, 2021

      Very well organized. They respond within 24hrs.

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    • BPO for Financial Services Company
      4.5 Aug 19, 2021

      We’ve never had issues with deadlines — I think that their time management is excellent. Also, the problems that have been presented to us are minimal, so there are no concerns there. In terms of communication, we use Microsoft Teams, Outlook, emails, and weekly check-in calls with the whole team to ensure that everything’s on track.

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    • BPO Services & Social Media Marketing for Realtor
      5.0 Jun 5, 2020

      Their project management was good. I’m located in Miami and it helped that our assistant was bilingual. There were no issues when it came to communication. She provided me with updates, and we did not have any major issues with deadlines.

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    4 of 5 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Services & Support for Medical Provider

    5.0 — Uassist.ME provides follow-up calls to the customers of a healthcare product provider. The teammate calls each customer, reads from a prepared script and delivers daily progress reports on the Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (9) Less than $10,000 (8) $50,000 to $199,999 (6) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Uassist.ME as offering good value for money, with several reviews highlighting their competitive pricing. For instance, one client noted that they spent approximately $400,000 but felt the services provided justified the investment due to significant improvements in lead generation and overall efficiency. Another client emphasized the cost-effectiveness compared to U.S.-based services, stating that they saved time and money while increasing productivity. However, some negative feedback pointed to inconsistencies in service quality, suggesting that while many clients are satisfied, there are areas for improvement.
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    More responsive than most other service providers

    Uassist.ME is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Wing Assistant Logotype

    4.7 36 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Berkeley, CA

    Services provided

    20% Call Center Services
    40% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    20% Sales Outsourcing

    Focus Areas

    20% Collections Recovery Services
    40% B2C Telemarketing & telesales
    20% Customer Surveys & Market Research Calls +1
    20% Third party verification

    Wing Assistant is a company specializing in Customer Support Services and Call Handling. Reviewers commend the company for its high call answer percentage, consistently exceeding their 90% target with a performance never below 95%. Clients appreciate the seamless integration of Wing Assistant's team, noting their dedication and timely delivery, with the majority of feedback being positive and highlighting their reliability and effective communication.

    See all 36 projects

    Reviews mention High-quality work

    Clients consistently praise the high-quality work delivered by Wing Assistant, highlighting impressive attention to detail and responsiveness. One client noted the 'quality of work' from their assistant, Clyde, stating it was refreshing and yielded a strong return on investment. Another client emphasized the 'high-quality talent' and dedicated staffing provided by the team. Overall, the sentiment reflects satisfaction with the quality and effectiveness of the services offered.
    • SMM & Content Mktg for Digital Marketing Company
      5.0 Jun 9, 2023

      That I’m able to get this quality of work within my budget.

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    • Virtual Assistant & Content Creation for Mobile App Dev Co
      5.0 Mar 7, 2023

      They had high-quality talent with dedicated staffing.

      Read Full Review
    • Virtual Assistant Services for Biotech Comapny
      4.5 Dec 2, 2022

      The quality of their virtual assistants and their work has been overall impressive.

      Read Full Review
    • Lead Generation Services for Procurement Solutions Company
      5.0 Dec 23, 2025

      I've been impressed with quality of work we've received from Clyde. His attention to detail, passion, and continued learning is refreshing to see with a new hire and we're seeing the return on our investment already.

      Read Full Review
    Read All Reviews
    3 of 5 reviews are 5 stars
    1 new review for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 5 times in the past 6 months

    Recent reviews of Wing Assistant reflect a highly positive sentiment, with clients praising their seamless integration and proactive support. For instance, Kaivac noted a call answer percentage exceeding 95%, while Scale Media highlighted significant improvements in community engagement. Clients appreciated the onboarding speed and the quality of candidates provided. However, some suggested enhancements in the selection process and customer support responsiveness. Overall, Wing Assistant is recognized for delivering good value and effective solutions tailored to client needs.
    Read 5 Recent Reviews
    2 of 3 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Service Outsourcing for Cleaning Systems Company

    4.5 — Wing Assistant provided customer service support for a cleaning systems company, covering the client's non-business hours on weekdays and providing 24-hour coverage on weekends. Read more
    Read 3 Reviews

    View projects from:

    United States (28) Canada (2) Puerto Rico (1) England (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 6 time zones:

    • Greenwich Mean Time (GMT)
    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Australia Central Time (ACT)
    • Australia Eastern Time (AET)
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  • The Hour - Back Office and Virtual Assistant Services Logotype

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Great Neck Plaza, NY

    Services provided

    10% Call Center Services
    50% Back Office Outsourcing
    20% Customer Service Outsourcing +3
    10% Finance & Accounting Outsourcing (FAO)
    5% Document Digitization & Management
    5% HR Consulting

    Focus Areas

    10% Collections Recovery Services
    50% Customer Surveys & Market Research Calls
    30% Third party verification +1
    10% B2C Telemarketing & telesales

    The Hour - Back Office and Virtual Assistant Services is a company specializing in providing comprehensive back-office and virtual assistant solutions. Reviews highlight their reliability, responsiveness, and consistent on-time delivery. Clients frequently commend their organizational skills and attention to detail, resulting in smoother operations and improved efficiency. Approximately 90% of reviewers emphasize their proactive communication and ability to adapt to various tasks and industries.

    See all 28 projects
    13 of 13 reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Reviewed 13 times in the past 6 months

    In the last six months, clients have praised The Hour - Back Office and Virtual Assistant Services for their reliability, attention to detail, and timely delivery. One client noted improved accuracy in financial records and reduced routine task time, while another highlighted enhanced loan processing turnaround. The overall sentiment is overwhelmingly positive, with multiple clients emphasizing effective communication and the adaptability of their team. No significant areas for improvement were identified, indicating high client satisfaction.
    Read 13 Recent Reviews

    Industry Experience

    The Hour - Back Office and Virtual Assistant Services has demonstrated expertise across various industries including Insurance, Information Technology, Financial Services, eCommerce, Advertising & Marketing, and Business Services. Clients commend their reliability, responsiveness, and the ability to enhance operational efficiency, particularly in insurance-related tasks such as quoting and policy administration. Overall, feedback reflects a highly positive sentiment, with clients noting the provider's strong communication skills and adaptability, making them a suitable partner for firms seeking operational support.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Pharmaceuticals Human Resources Real estate Software eCommerce Business services Retail Financial services Information technology Insurance

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently commend The Hour - Back Office and Virtual Assistant Services for their competitive pricing and exceptional value for money. A manager from Integrity Insurance noted that their pricing fit their budget while delivering significant business improvements. Similarly, the CTO of Harvest MSP emphasized the good value for cost and responsiveness of their team. Overall, feedback reflects a strong sentiment that The Hour offers reliable, efficient services at affordable rates, making them a solid choice for various operational needs.
    Read All Reviews

    View projects from:

    United States (18) Canada (4)

    This provider is fluent in 5 languages:

    • English
    • Spanish
    • Dutch
    • French
    • Hindi
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  • Top Customer Service Logotype

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Services provided

    10% Call Center Services
    55% Customer Service Outsourcing
    15% Data Annotation Services +2
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    30% Collections Recovery Services
    30% Customer Surveys & Market Research Calls
    30% Third party verification +1
    10% B2C Telemarketing & telesales

    Top Customer Service is a Contact Center Services provider specializing in inbound call handling, Customer Support Services, and telephonic support across diverse industries. With a focus on professionalism and value, 100% of clients praise their agents' ability to manage inquiries efficiently and represent brands positively. Their well-organized project management and consistent service delivery have contributed to faster response times and improved customer satisfaction.

    See all 68 projects

    Reviews mention Openness

    Clients exhibit a positive sentiment towards the openness of Top Customer Service, citing clear communication and a willingness to accommodate revisions as significant strengths. One client noted, 'Communication was clear throughout the process, and they were open to revisions whenever we needed adjustments.' Additionally, their ability to quickly grasp the brand voice was highlighted as impressive, reinforcing their commitment to understanding client needs. Overall, feedback suggests a strong alignment in values and effective collaboration.
    • Content Writing Services for Digital Marketing Agency
      5.0 Apr 19, 2026

      Project management was smooth and well-organized. They followed deadlines consistently and provided drafts on schedule. Communication was clear throughout the process, and they were open to revisions whenever we needed adjustments. We always knew the status of deliverables, which made the workflow easy to manage.

      Read Full Review
    Read All Reviews
    19 of 19 reviews are 5 stars
    6 new reviews for Call Center Services services
    $50,000 – $199,999 avg. project cost

    Reviewed 19 times in the past 6 months

    In the last six months, clients have consistently praised Top Customer Service for their professionalism and effective communication. Reviews highlighted their ability to improve response times and reduce missed inquiries across various industries, including legal and construction. One client noted a 50% improvement in parent inquiry response times, while another emphasized the enhanced clarity and organization in customer interactions. Overall, clients expressed high satisfaction, with only minor suggestions for more proactive engagement in strategy discussions.
    Read 19 Recent Reviews
    12 of 12 Call Center Services reviews are 5 stars
    7 new reviews for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for eCommerce Products Brand

    5.0 — Top Customer Service provided customer support services for an eCommerce products brand. Their tasks included handling order inquiries, live chat, returns processing, and post-purchase support. Read more
    Read 12 Reviews

    More responsive than most other service providers

    Top Customer Service is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
  • Top Virtual Assistant Logotype

    5.0 72 reviews
    Premier Verified
    $1,000+
    Undisclosed
    50 - 249
    Philadelphia, PA

    Services provided

    10% Call Center Services
    30% Back Office Outsourcing
    30% Content Writing Services +3
    10% Accounting
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Top Virtual Assistant is a customer support services company specializing in call handling, inbound and outbound call centers, and telephonic support. With a 95% positive feedback rate, clients commend their flexibility, professional approach, and seamless integration into existing workflows. Approximately 80% of reviews highlight their ability to improve efficiency and customer communication, underscoring their role as a reliable extension of client operations.

    See all 72 projects

    Reviews mention Accommodating

    The feedback regarding Top Virtual Assistant's accommodating nature is overwhelmingly positive. Clients highlighted their responsiveness to requests and modifications, noting the team's readiness to adapt to changing needs in a fast-paced logistics environment. One client specifically mentioned their 'receptive' attitude towards demands, which was deemed essential for success. Overall, the sentiment reflects satisfaction with their ability to integrate seamlessly into the client's operations and provide tailored support, enhancing overall project outcomes.
    • Call Center & Sales Support for Logistics Company
      5.0 Aug 22, 2025

      Their management of projects was very good The Top Virtual Assistant team completed all train of tasks without any delay and had regular reports and check-ins. They are receptive to our demands and accommodative whenever we needed some modifications, which is quite essential in rapidly moving logistics.

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    • Back-Office Outsourcing for Housing Nonprofit
      5.0 Dec 17, 2025

      They adapted well when our needs changed or when priorities shifted. They listened to feedback and adjusted their approach without hesitation, which made collaboration smooth.

      Read Full Review
    Read All Reviews

    Industry Experience

    Top Virtual Assistant has garnered positive feedback across multiple industries, showcasing expertise in Home Services, Automotive, Construction, Education, Non-profit, and more. Clients emphasized their strengths in administrative support, customer communication, and project management, leading to improved operational efficiency and customer satisfaction. Industries such as Automotive and Construction particularly noted significant workflow enhancement, while Non-profit clients appreciated their adaptable support. Overall sentiment is highly favorable, indicating that Top Virtual Assistant is well-equipped to cater to diverse sector needs.

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    Select Industry to see insights

    Contracting Agriculture Non-profit IT Services Real estate Retail Advertising & marketing Software Financial services Home Services Supply Chain, Logistics, and Transport Business services Insurance Education Construction Automotive

    Average Project Cost Breakdown

    $10,000 to $49,000 (21) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight the excellent value for money provided by Top Virtual Assistant, noting their competitive pricing and high-quality service. One marketing manager remarked on the 'good value for cost,' while another client emphasized their ability to streamline operations, leading to significant time savings and improved efficiency. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of the services, with many stating they avoided the need for additional full-time staff, thereby reducing overhead costs.
    Read All Reviews

    View projects from:

    United States (14) Canada (7) Australia (1) England (1)

    This provider is available in 37 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones
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  • Appointment Setter Online Logotype

    5.0 54 reviews
    Premier Verified
    $1,000+
    Undisclosed
    1,000 - 9,999
    New York, NY

    Services provided

    20% Call Center Services
    55% Sales Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    10% Collections Recovery Services
    70% B2C Telemarketing & telesales
    10% Customer Surveys & Market Research Calls +1
    10% Third party verification

    Appointment Setter Online is a company specializing in Contact Center Services, particularly focusing on outbound call center and appointment scheduling. The reviews reflect an overwhelmingly positive sentiment, with clients highlighting their professionalism, consistency, and ability to deliver qualified leads and appointments. Approximately 90% of the reviewers noted improved sales pipelines and conversion rates, emphasizing their effective telephonic support and customer service center capabilities.

    See all 54 projects
    18 of 19 Call Center Services reviews are 5 stars
    10 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Services & Sales Outsourcing for Resume Writing Co

    5.0 — A resume company has hired Appointment Setter Online to manage their calls, chats, and emails. The team has also made outbound calls and answered the inquiries. Currently, they answer calls in the Read more
    Read 19 Reviews

    Industry Experience

    Appointment Setter Online has demonstrated expertise across various industries, including Electric, Education, Automotive, Legal, and Construction. Clients highlighted their strengths in lead qualification, appointment setting, and tailored communication, resulting in improved conversions and efficiency. Overall sentiment is positive, with particular praise for their adaptability and understanding of industry-specific needs. Their impact is notably strong in sectors like Education and Automotive, making them a suitable choice for clients seeking effective appointment setting solutions.

    Read All Reviews

    Select Industry to see insights

    Construction Agriculture Electric Financial services Consumer products & services Software Dental Roofing Business services Research Publishing Non-profit Medical Advertising & marketing Nonprofit Home Services Legal Automotive Education

    View projects from:

    New York City, New York (2) Dover, Delaware (1) Orlando, Florida (1) Austin, Texas (1) Houston, Texas (1) Chicago, Illinois (1) Seattle, Washington (1) Pittsburgh, Pennsylvania (1) Wellington, Colorado (1)

    This provider is fluent in 13 languages:

    • English
    • Spanish
    • Arabic
    • Hindi
    • Portuguese
    • German
    • French
    • Italian
    • Panjabi
    • Romanian
    • Hebrew
    • Swedish
    View all languages

    This provider is available in 24 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • Gulf Standard Time (GST)
    • Greenwich Mean Time (GMT)
    • Midway Islands Time (MIT)
    • Arabia Standard Time (AST)
    • Central African Time (CAT)
    • Alaska Standard Time (AKST)
    View all time zones

    New York, NY

    347 5th Avenue
    New York, NY 10016

    101 - 150

    See All Locations (3)
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  • Afrishore BPO Logotype

    5.0 3 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    250 - 999
    Dallas, TX

    Services provided

    50% Call Center Services
    35% Customer Service Outsourcing
    10% Accounting +1
    5% Marketing Strategy

    Focus Areas

    40% Collections Recovery Services
    30% B2C Telemarketing & telesales
    20% Customer Surveys & Market Research Calls +1
    10% Third party verification

    Afrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.

    See all 3 projects
    3 of 3 reviews are 5 stars
    Unknown avg. project cost

    Reviewed 3 times in the past 6 months

    In the last six months, Afrishore BPO has received positive feedback for their professionalism, effective communication, and strong alignment with client values. Clients reported impressive results, such as 100% client retention and increased lead contact rates. One client noted their exceptional customer service, while another praised their timely project delivery and flexibility. Overall, the sentiment is highly favorable, with clients expressing satisfaction and no identified areas for improvement.
    Read 3 Recent Reviews

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Afrishore BPO's competitive pricing and excellent value for money. One COO noted their pricing fit within budget while providing impressive results and professionalism. Similarly, a CEO emphasized that Afrishore's services met benchmarks for cost-effectiveness and quality. A founder of a fitness startup appreciated their good value for cost and alignment with company values. Overall, feedback reflects satisfaction with the balance of cost and service quality.
    Read All Reviews

    View projects from:

    South Africa (1) United States (1) England (1)

    This provider is fluent in 6 languages:

    • English
    • French
    • Portuguese
    • German
    • Italian
    • Dutch

    Dallas, TX

    4615 Briar Oaks Circle
    Dallas, TX 75287

    2 - 5

    +27 101 095 888

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  • Select VoiceCom Logotype

    4.8 9 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Savannah, GA

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Focus Areas

    25% Collections Recovery Services
    45% B2C Telemarketing & telesales
    20% Customer Surveys & Market Research Calls +1
    10% Third party verification

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    See all 9 projects

    Industry Experience

    Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.

    Read All Reviews

    Select Industry to see insights

    Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
    Read All Reviews

    Savannah, GA

    4 Cedar Cove
    Savannah, GA 31410

    1

    4783064144

    See All Locations (3)
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  • Hugo Inc. Logotype

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Focus Areas

    20% Collections Recovery Services
    30% Third party verification
    25% B2C Telemarketing & telesales +1
    25% Customer Surveys & Market Research Calls

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Exceptional performance

    Clients consistently praised Hugo for their exceptional performance, highlighting substantial outcomes such as an 80% reduction in support ticket response times and effective community moderation for over 100K users. Feedback emphasized their proactive mindset, seamless communication, and alignment with company culture. One client noted, 'Their eagerness to excel—consistently going above and beyond expectations—set them apart from previous partners.' Overall, the sentiment reflects high satisfaction and recognition of Hugo as a reliable and outstanding partner.
    • Digital Strategy for Environmental Solutions Platform
      5.0 Aug 29, 2023

      Our partnership with Hugo Outsourcing Company has sparked a remarkable transformation in our operations. We now update solution pages four times faster, ensuring clients access the latest information promptly. Additionally, our customer responses occur in under two hours, showcasing our commitment to swift and top-notch service. These achievements exemplify our dedication to innovation and exceptional customer experiences, setting new industry benchmarks.

      Read Full Review
    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

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    • Multilingual Customer Support for Beverage Company
      5.0 Aug 22, 2023

      I'm thrilled to share my experience working with Hugo that has truly transformed our customer support. Their expertise in accelerating response times and providing multilingual support has been nothing short of remarkable. They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.

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    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

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    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

    This provider is fluent in 54 languages:

    • Mandarin
    • English
    • Spanish
    • Arabic
    • Bengali
    • Hindi
    • Russian
    • Portuguese
    • Japanese
    • German
    • Javanese
    • Korean
    View all languages

    This provider is available in 38 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
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  • Solvo Global Logotype

    5.0 7 reviews
    Verified
    $50,000+
    < $25 / hr
    1,000 - 9,999
    Duluth, GA

    Services provided

    15% Call Center Services
    30% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO) +5
    10% HR Outsourcing
    10% IT Staff Augmentation
    10% Recruiting
    10% Staffing
    5% Sales Outsourcing

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Solvo Global is a company specializing in Contact Center Services, including Customer Support Services and Telephonic Support. Reviewers consistently highlight their professionalism and efficiency, with 100% positive feedback praising their seamless communication and proactive approach. Clients appreciate the well-documented processes and strategic candidate sourcing, noting Solvo Global's ability to enhance business operations at competitive prices.

    See all 7 projects

    Reviews mention Knowledgeable

    Clients have consistently praised Salvo Global for their extensive knowledge and professionalism in the outsourcing staffing sector. One CEO noted that the team is 'very professional and knowledgeable about the outsource staffing space' and emphasized their commitment to understanding the client's business needs. The quality of Salvo's bilingual staff was also highlighted, with clients appreciating their articulate and educated personnel. Overall, the sentiment reflects strong satisfaction with Salvo's knowledgeable approach and effective service delivery.
    • Outsourced Staff for Insurance Company
      5.0 May 15, 2020

      We have been very impressed with Salvo and the way in which they have helped our organization. Very professional and knowledgeable about the outsource staffing space. They take the time to learn your business and needs and cater their staff to meet those needs, as opposed to just throwing bodies at the problem.

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    Industry Experience

    Solvo Global has received positive feedback across various industries, including Arts, Legal, Information Technology, and Business Services. Clients commend their expertise in staffing, cost efficiency, and high-quality candidate selection, particularly in the arts and entertainment sector where scaling and growth support were emphasized. In the legal field, they excelled in administrative and technical support, enhancing operational efficiency. Overall sentiment reflects strong satisfaction with Solvo Global's professionalism, communication, and ability to integrate seamlessly with clients' teams.

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    Select Industry to see insights

    Arts, entertainment & music Sports Legal Other Industry Information technology Business services

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Solvo Global's exceptional value for money, noting their reasonable pricing coupled with high-quality services. For instance, one client stated they saved approximately $2.1 million annually while maintaining service quality. Another mentioned that Solvo's costs were significantly lower than competitors without sacrificing excellence in execution. Overall, clients express satisfaction with the financial benefits of partnering with Solvo, often emphasizing the company's ability to deliver top-tier talent and service efficiency at a competitive rate.
    Read All Reviews

    Duluth, GA

    2425 Commerce Avenue Northwest
    Duluth, GA 30096

    50 - 75

    See All Locations (3)
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  • Southwest Recovery Services Logotype

    5.0 1 review
    Verified
    $5,000+
    Undisclosed
    10 - 49
    Addison, TX

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Focus Areas

    100% Collections Recovery Services

    Southwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.

    See all 1 projects
    1 of 1 Collections Recovery Services reviews is 5 stars
    1 new review for Collections Recovery Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Collections Recovery Services Experience

    Southwest Recovery Services has garnered positive feedback in the Collections Recovery Services domain, boasting a 50% success rate in recovering overdue accounts, which is considered exemplary. Clients have reported recovering between $3,000 to $10,000 from accounts past due by 2 to 12 months. The provider’s effective communication and project management have been highlighted, with clients valuing their expertise and sales capabilities. Overall, clients express a high level of satisfaction, with no significant areas for improvement noted.

    Read Most Recent Review
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Marketing Firm

    5.0 — Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts. Read more
    Read 1 Review

    Industry Experience

    Southwest Recovery Services has demonstrated expertise in the business services industry, particularly in the realm of debt recovery and collections. Clients have noted a high success rate of 50% in recovering overdue accounts, showcasing their effectiveness in managing financial challenges. The team is praised for their communication and project management skills, contributing positively to client satisfaction. Overall, their strengths in collections make them a suitable partner for businesses seeking efficient recovery solutions.

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    Select Industry to see insights

    Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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  • Cloud Sourcing Logotype

    5.0 5 reviews
    Verified
    $5,000+
    < $25 / hr
    10 - 49
    Miami, FL

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    20% Sales Outsourcing

    Focus Areas

    50% Collections Recovery Services
    50% B2C Telemarketing & telesales

    Cloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.

    See all 5 projects
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for Warehouse Broker Co

    5.0 — Cloud Sourcing provides BPO services for a warehouse broker company. The team assists with inbound and outbound sales and handles all clerical and administrative work. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $200,000 to $999,999 (2)

    What Clients Have Said

    Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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    View projects from:

    Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)
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  • CallZent Logotype

    5.0 48 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    San Diego, CA

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    25% Market Research +4
    10% Back Office Outsourcing
    10% Custom Software Development
    10% Litigation Support Services
    5% PEO/Employee Leasing

    Focus Areas

    25% Collections Recovery Services
    35% Customer Surveys & Market Research Calls
    30% B2C Telemarketing & telesales +1
    10% Third party verification

    CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

    See all 48 projects
    4 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for IT Company

    5.0 — CallZent provided inbound and outbound call center services for an IT company. The team handled Tier 1 support queries, logged client interactions, provided after-hours support, and created a Read more
    Read 4 Reviews

    Industry Experience

    CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.

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    Select Industry to see insights

    Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

    What Clients Have Said

    Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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  • Call Center Services International Logotype

    Not yet reviewed

    Verified
    $100,000+
    < $25 / hr
    1,000 - 9,999
    San Diego, CA

    Services provided

    45% Call Center Services
    30% Customer Service Outsourcing
    10% Recruitment Process Outsourcing +2
    10% Staffing
    5% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.

    Read more
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  • Global Response Logotype

    4.5 9 reviews
    $50,000+
    Undisclosed
    1,000 - 9,999
    Margate, FL

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% IT Managed Services

    Focus Areas

    30% Collections Recovery Services
    70% Customer Surveys & Market Research Calls

    Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.

    See all 9 projects

    Reviews mention High-quality work

    Clients have consistently praised the company for delivering high-quality work, particularly in customer service. One client highlighted their reliability and effectiveness, stating, 'They are always friendly and come through on what they say they will do.' Another noted, 'They are very reliable and do a great job,' reflecting an overall sentiment of satisfaction with the quality of service provided. The positive feedback underscores the company's commitment to excellence in their offerings.
    • System Management and Maintenance for Retail Company
      4.5 Nov 2, 2017

      They are the best in the business. They are efficient.

      Read Full Review
    • Lead Contact and Follow-Up for Real Estate Firm
      4.0 Nov 2, 2017

      They are a great company that performs good work on time. They can handle a large volume of work very quickly.

      Read Full Review
    • Reservation & Customer Support Services for Hotel
      5.0 Nov 2, 2017

      They are very reliable and do a great job.

      Read Full Review
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    3 of 9 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Service and Order Processing for Retail Company

    5.0 — Read more
    Read 9 Reviews

    Industry Experience

    The service provider has garnered positive feedback across various industries, including Financial Services, Hospitality & Leisure, Retail, Real Estate, and Business Services. Clients commend their responsiveness, innovative solutions, and ability to handle high volumes of calls effectively. In Financial Services, they are noted for saving significant costs while enhancing efficiency. In Hospitality, they excel in customer service. Overall, the provider is recognized for their strong partnership ethos and operational expertise, making them a suitable choice for businesses seeking reliable inbound support.

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    Select Industry to see insights

    Healthcare Retail Real estate Hospitality & leisure Business services Financial services

    View projects from:

    Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 2 time zones:

    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
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  • OnQ Global Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Houston, TX

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    100% Collections Recovery Services

    OnQ Global is a versatile provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Handling, and Telephonic Support. The reviews reflect a high level of satisfaction, with consistent praise for their quality and commitment, exceeding expectations in metrics like speed and resolution. While they experienced minor employee turnover, 90% of reviews commend their project management and alignment with client goals.

    See all 6 projects
    4 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    BPO & Back-Office Outsourcing for Medical Equipment Company

    5.0 — OnQ Global provides BPO outsourcing services for a medical equipment company. The team offers data entry services, takes inbound phone calls, and follows up with insurance payers via phone. Read more
    Read 4 Reviews

    Industry Experience

    OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.

    Read All Reviews

    Select Industry to see insights

    Medical

    Average Project Cost Breakdown

    Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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    View projects from:

    St. Louis, Missouri (1) Raleigh, North Carolina (1) Jeffersonville, Indiana (1) Reno, Nevada (1)
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  • LiveAdmins Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    250 - 999
    Chicago, IL

    Services provided

    25% Call Center Services
    25% AI Development
    20% Customer Service Outsourcing +2
    15% AI Consulting
    15% Generative AI

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    LiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Chat Support Services for Solar Solutions Company

    5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
    Read 1 Review

    Industry Experience

    The provider has received positive feedback from the construction industry, specifically for their work with solar energy solutions. Clients appreciate the personalized, human-centric chat service that effectively engages both residential and commercial customers. Their strengths include timely project delivery, excellent communication, and responsiveness. The overall sentiment indicates strong expertise in the construction sector, making them a suitable choice for businesses seeking customer support solutions focused on human interaction.

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    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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  • GroupOne Logotype

    4.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Jefferson City, MO

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Transcription

    Focus Areas

    50% Collections Recovery Services
    50% Third party verification

    GroupOne is a service provider specializing in Contact Center and Customer Support Services, particularly in medical billing. Feedback indicates that 75% of the workload is alleviated for clients, saving 20 man-hours monthly. While users find the service easy to utilize, there is room for improvement in reporting capabilities.

    See all 1 projects
    0 of 1 Call Center Services reviews are 5 stars
    $10,000,000 + avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Medical Billing Support for Health Company

    4.0 — Read more
    Read 1 Review

    Industry Experience

    The service provider has demonstrated significant expertise in the healthcare industry, particularly in medical billing. Clients report substantial time savings, with one indicating a reduction of 20 man-hours monthly. Strengths include ease of use and efficient client service, although there is room for improvement in reporting services. Overall, the feedback indicates a positive sentiment towards their ability to meet client needs effectively within healthcare.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed satisfaction with the company's pricing structure, describing it as a beneficial long-term deal that significantly reduces their workload. One client highlighted a savings of 20 man-hours monthly, indicating strong value for money. Overall sentiment reflects that while the services are easy to use and meet expectations, there is room for improvement in reporting. The investment, over $10 million annually, suggests a commitment to quality service despite minor areas for enhancement.
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  • Express Virtual Assistant Logotype

    4.6 27 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Princeton, NJ

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    30% Collections Recovery Services
    30% Third party verification
    20% B2C Telemarketing & telesales +1
    20% Customer Surveys & Market Research Calls

    Express Virtual Assistant is a company specializing in Call Center Services, offering comprehensive customer support and call handling solutions. The reviews consistently highlight their professionalism, responsiveness, and ability to enhance communication efficiency, with 100% of reviewers praising their service quality and meeting deadlines. Most notable is their adeptness in managing both inbound and outbound calls, as well as telephonic support.

    See all 27 projects
    7 of 25 reviews are 5 stars
    4 new reviews for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 25 times in the past 6 months

    In the past six months, clients have consistently praised Express Virtual Assistant for their professionalism, timely communication, and effective project management. A Marketing Manager from Reno Care noted their impressive research capabilities that significantly reduced internal workload. Similarly, the Sales Manager at Global Towing highlighted improved response times and customer satisfaction due to their call handling. Overall, clients expressed high satisfaction, but some suggested enhancements in strategic recommendations and proactive process optimization.
    Read 25 Recent Reviews
    2 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Creative Agency

    5.0 — Express Virtual Assistant provided call answering services for a creative agency's end customers. The team served as an intake resource for law firms and medical practices. Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (12) $50,000 to $199,999 (9) Less than $10,000 (2)

    What Clients Have Said

    Clients consistently highlight Express Virtual Assistant's strong value for money, noting that their pricing fits within budgets while delivering high-quality services. For instance, one client emphasized 'good value for cost' as a key reason for their selection. Overall sentiment reflects satisfaction with the balance of affordability and service quality, with many reviews mentioning improved efficiency and reduced operational workloads, reinforcing the perception of excellent cost-effectiveness.
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    United States (15) Poland (3) Canada (1)
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  • RemSource Logotype

    4.7 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Baltimore, MD

    Services provided

    10% Call Center Services
    30% Finance & Accounting Outsourcing (FAO)
    20% Back Office Outsourcing +3
    20% Customer Service Outsourcing
    10% Business Consulting
    10% Financial Consulting

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    RemSource is a company specializing in Contact Center Services, providing comprehensive phone support and call handling. The overall feedback from clients is positive, with 100% praising their professional customer service and effective communication. Clients appreciate their efficiency and commitment to customer care, though some note a desire for improved consistency across operators.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently commend RemSource for delivering high-quality work, highlighting their professionalism and reliability. One client noted their ability to handle phone and email inquiries effectively, which improved prospect close rates. Another praised the consistent training of staff, stating that assistants exhibit integrity and professionalism. Overall, feedback indicates strong satisfaction with the quality of service, with clients expressing confidence in RemSource's commitment to excellent customer care and operational efficiency.
    • Ongoing Administrative Support for Creative Web Agency
      5.0 Nov 14, 2017

      They do a fantastic job of training employees to meet the RemSource standard. They are consistent, they communicate important information in real time, and the entire company is full of kind, good people, full of integrity.

      Read Full Review
    • Virtual Assistant for Telecommunications Company
      5.0 Aug 12, 2017

      Because they are so efficient, they also increase our productivity, therefore both our companies have positive outcomes.

      Read Full Review
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    2 of 3 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Phone & Email Answering Services for Auto Transport Company

    4.0 — After trying out different call centers, RemSource was chosen to provide phone and follow-up email support due to their good reviews, proven expertise, and capability to handle different situations Read more
    Read 3 Reviews

    Industry Experience

    RemSource has demonstrated expertise across various industries including automotive, advertising & marketing, and telecommunications. In the automotive sector, clients praised their ability to enhance customer interactions and improve sales outcomes. The advertising & marketing firms lauded their professionalism and efficiency, allowing designers to focus on creative work. In telecommunications, their back office services significantly boosted productivity and reduced operational stress. Overall, RemSource is well-regarded for their reliable service and strong client relationships, making them a suitable partner for businesses seeking support in these industries.

    Read All Reviews

    Select Industry to see insights

    Automotive Advertising & marketing Telecommunications

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    Clients have consistently praised RemSource for providing exceptional value for money, noting their professional service and efficiency. One managing director highlighted significant improvements in prospect close rates, attributing this success to RemSource's reliable support. Another client, a creative agency president, initially hesitated due to perceived costs but ultimately found their investment worthwhile, as it freed up time for more valuable work. Overall, feedback indicates that RemSource delivers high-quality service at a competitive price.
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  • AdvancedMD Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    South Jordan, UT

    Services provided

    15% Call Center Services
    75% Back Office Outsourcing
    10% Customer Service Outsourcing

    Focus Areas

    50% Collections Recovery Services
    50% Third party verification

    AdvancedMD is a company specializing in back-office services, including Call Center and Customer Support Services. Reviews highlight their ability to deliver organized, efficient service that reduces client workload and stress, with consistently favorable results. Approximately 100% of reviewers commend their capability to enhance workflow and create a comforting work atmosphere.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Medical Billing for Hospitality Company

    5.0 — Read more
    Read 1 Review

    Industry Experience

    AdvancedMD has demonstrated expertise in the Hospitality & Leisure industry, receiving positive feedback for their back office services that enhance operational efficiency and brand reputation. Clients appreciate the organized and friendly service, which allows internal staff to focus on core tasks while saving significant time and money. The overall sentiment is favorable, indicating that AdvancedMD's strengths lie in delivering reliable, cost-effective solutions that foster a less stressful work environment.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive AdvancedMD as providing good value for money, noting the flexibility in their pricing structure, which allows for tailored bundles based on specific needs. One client highlighted a savings of $450-$500 per month, indicating a positive return on investment. However, there are suggestions for the company to continue enhancing value and offering competitive pricing to attract more clients.
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  • Salaria Sales Solutions Logotype

    5.0 6 reviews
    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Services provided

    25% Call Center Services
    25% Content Marketing
    25% Customer Service Outsourcing +1
    25% Digital Strategy

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Salaria Sales Solutions is a business development sales support firm specializing in building outbound sales engines and lead generation. Across their reviews, 100% of clients report impressive responsiveness and flexibility, with over 64% citing their ability to refine targeting and messaging effectively. They consistently deliver measurable outcomes, such as increased pipeline activity and a high conversion rate from meetings to sales opportunities.

    See all 6 projects
    4 of 4 reviews are 5 stars
    Unknown avg. project cost

    Reviewed 4 times in the past 6 months

    Recent client feedback for Salaria Sales Solutions highlights their exceptional ability to generate qualified leads and maintain effective communication. Clients noted measurable outcomes, such as 185 demos booked and a significant increase in pipeline activity. The team's responsiveness and flexibility in adjusting strategies were particularly praised, ensuring smooth project management and a structured approach. Overall, the sentiment is overwhelmingly positive, with clients recommending Salaria for their data-driven processes and commitment to client success.
    Read 4 Recent Reviews

    Industry Experience

    Salaria Sales Solutions has demonstrated significant expertise across multiple industries, including Automotive, Education, Energy & Natural Resources, and Business Services. Clients commend their ability to generate qualified leads, improve sales efficiency, and enhance pipeline management. Overall sentiment is highly positive, highlighting their responsiveness, data-driven approach, and tailored outreach strategies. Businesses in need of structured outbound sales processes and lead generation will find Salaria's services particularly beneficial across these sectors.

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    Select Industry to see insights

    Energy & natural resources Business services Education Automotive Other industries

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Salaria Sales Solutions' competitive pricing and exceptional value for money. One client noted, 'their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.' Another stated, 'pricing fit our budget' and emphasized their impressive results, including a 25% SQL-to-close rate. Overall, clients express satisfaction with the return on investment and the measurable outcomes achieved through their services.
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    Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1) Jessup, Pennsylvania (1)
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  • Rozlin Financial Group, Inc. Logotype

    4.0 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Sycamore, IL

    Services provided

    45% Call Center Services
    30% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    100% Collections Recovery Services

    Rozlin Financial Group, Inc. is a debt collection agency that provides third-party collection services. Overall, 100% of reviewers commend their effective communication, responsiveness, and impressive collection rates. However, 50% suggest improvements in providing online data and progress updates.

    See all 2 projects

    Reviews mention Communicative

    Clients have consistently praised Rozlin Financial Group, Inc. for their exceptional communication and responsiveness. One client noted, "They communicate very well and are super efficient and responsive," highlighting the company's commitment to keeping clients informed. Additionally, they appreciated the constant contact and readiness to address inquiries, stating, "They stay in constant contact and are there to answer any questions whenever we need them." Overall, the sentiment regarding their communicative approach is overwhelmingly positive.
    • Third-Party Collection Services for Surgery Center
      5.0 Jul 16, 2020

      Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them.

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    Industry Experience

    Rozlin Financial Group, Inc. has demonstrated strong expertise in the healthcare and retail industries. In healthcare, they significantly improved collections for an outpatient surgery center, enhancing patient receivables by 50% through efficient communication and effective systems. In retail, they successfully collected outstanding bills for a pet retail store, providing consistent monthly reports. Overall, client feedback highlights Rozlin's efficient workflows and responsiveness, making them a valuable partner for businesses in need of collection services in both sectors.

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    Select Industry to see insights

    Healthcare Retail

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients report that Rozlin Financial Group, Inc. provides significant value for money through effective collection services. One client noted a remarkable increase in collections compared to their previous provider, highlighting the company's efficient communication and responsiveness. Another client appreciates the consistent monthly payments received, despite a wish for enhanced online reporting. Overall, the sentiment is positive, emphasizing the company's effectiveness relative to its cost.
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  • Boomsourcing Logotype

    5.0 1 review
    $25,000+
    < $25 / hr
    50 - 249
    Lehi, UT

    Services provided

    25% Call Center Services
    25% Customer Service Outsourcing
    20% Demand Generation Marketing +2
    20% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    25% Collections Recovery Services
    40% B2C Telemarketing & telesales
    25% Third party verification +1
    10% Customer Surveys & Market Research Calls

    Boomsourcing is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations and Telemarketing Services. Reviews highlight their effective lead generation and customer support services, resulting in a 120% improvement in lead qualification and an 85% increase in sales. Clients appreciate their engagement and alignment with company values, with 100% positive feedback regarding their performance and project management.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation Services for Marketing Agency

    5.0 — Boomsourcing provides lead generation services for a marketing agency. The team is focused on increasing and qualifying leads for the client.  Read more
    Read 1 Review

    Industry Experience

    Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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  • Virtual Receptionist Pro Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    2 - 9
    Miami, FL

    Services provided

    100% Call Center Services

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Virtual Receptionist Pro is a call center service provider specializing in inbound call handling and customer support services. Reviewers consistently praise their professional communication and timely response, with 100% noting improvements in managing call volumes. Clients appreciate their effective call filtering, allowing businesses to focus on core tasks. Pricing and alignment of company values are also highlighted as positive aspects.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Travel Agency

    5.0 — Virtual Receptionist Pro provided call center services for a travel agency. The team supported the client with their large inbound call volume and receiving calls after hours. Read more
    Read 1 Review

    Industry Experience

    Virtual Receptionist Pro has demonstrated significant expertise in the travel industry, providing effective call center services to agencies. Clients appreciate their responsiveness, professional communication, and ability to filter inbound calls, which enhances operational efficiency. The overall sentiment reflects strong satisfaction, with an emphasis on their alignment with client values and budget considerations. This makes them a favorable choice for businesses seeking reliable virtual receptionist services, particularly within the travel sector.

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    Select Industry to see insights

    Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Virtual Receptionist Pro's pricing, noting it fits within their budget and offers good value for the services rendered. One client highlighted that the company's pricing structure allowed them to manage their inbound call volume effectively, freeing up time for their core business activities. Overall, the sentiment regarding cost and value for money is positive, with no reported issues or areas for improvement in this regard.
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  • Remote Ops Solutions Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Phoenix, AZ

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    35% Collections Recovery Services
    35% B2C Telemarketing & telesales
    30% Customer Surveys & Market Research Calls

    Remote Ops Solutions offers Customer Support Services, specifically focusing on procurement, fulfillment, and operational finance management. The overall feedback highlights their ability to meet or exceed expectations, demonstrating impressive communication and responsiveness. Clients appreciate their alignment with company values and the value provided for cost, with no areas identified for improvement.

    See all 3 projects

    Industry Experience

    Remote Ops Solutions has demonstrated expertise in the Food & Beverage and Advertising & Marketing industries, receiving positive feedback for their effective virtual assistant placements. Clients in the Food & Beverage sector highlighted their success in social media outreach and influencer engagement, while those in Advertising & Marketing praised their administrative support, allowing teams to focus on strategic tasks. Overall, sentiment is highly favorable, indicating that Remote Ops Solutions is a strong fit for businesses seeking skilled support in these sectors.

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    Select Industry to see insights

    Food & Beverage Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients express strong satisfaction with Remote Ops Solutions' pricing and value for money. One client noted the service as a 'great value' and suggested they could 'charge more' given the quality received. Another highlighted the affordability of their virtual assistant services, which allowed the client to focus on higher-level tasks, ultimately enhancing business efficiency. Overall, the sentiment is positive, with clients appreciating the effective cost-to-value ratio offered by the company.
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  • Servixer, LLC Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY

    Services provided

    10% Call Center Services
    30% Transcription
    25% Social Media Marketing +3
    15% Digital Strategy
    10% Customer Service Outsourcing
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

    See all 1 projects

    Industry Experience

    Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.

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    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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  • Bay Business Group Logotype

    4.6 4 reviews
    $1,000+
    Undisclosed
    10 - 49
    Falls Church, VA

    Services provided

    10% Call Center Services
    70% Finance & Accounting Outsourcing (FAO)
    20% Back Office Outsourcing

    Focus Areas

    100% Collections Recovery Services

    Bay Business Group is a provider of Contact Center Services, focusing on Customer Support and Call Handling. Their clients report significant savings, with one stating a monthly reduction of $18,000 in costs. Feedback is overwhelmingly positive, with 100% of reviewers recommending their services and highlighting their understanding of client needs and efficient communication.

    See all 4 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews indicate a strong positive sentiment towards Bay Business Group, with clients praising their professionalism and responsiveness. One client highlighted their ability to restore order to accounting practices within a month, emphasizing timely delivery and effective communication. The firm's commitment to achieving compliance and maintaining clear financial presentations was also noted. Overall, clients express high satisfaction, with no significant areas for improvement identified.
    Read 1 Recent Review
    0 of 1 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Business Services Company Payment Processing

    4.0 — Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently commend Bay Business Group for their competitive pricing and exceptional value for money. One client highlighted their 'good value for cost,' while another noted savings of approximately $18,000 monthly, emphasizing the significant return on investment. Additionally, the company's professionalism and timely delivery were frequently praised, reinforcing the positive sentiment regarding their overall cost-effectiveness. Overall, clients feel that the services provided justify the expenses incurred.
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    New York City, New York (2) Chicago, Illinois (1) Arlington, Virginia (1)
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  • Helpt Logotype

    5.0 1 review
    $1,000+
    Undisclosed
    10 - 49
    Irvine, CA

    Services provided

    25% Call Center Services
    50% IT Staff Augmentation
    25% Customer Service Outsourcing

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Helpt provides Contact Center Services, specializing in Customer Support Services, including after-hours Phone Support and Call Handling. Clients appreciate their effective call screening, with 90% of non-emergency calls being managed efficiently. Reviews highlight their professionalism, timely response, and positive culture, with no noted areas for improvement, indicating a strong customer service ethos.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Nonemergency Call Support for POS Software Firm

    5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
    Read 1 Review

    Industry Experience

    The provider has demonstrated significant expertise in the Software industry, specifically with Point of Sale (POS) software firms. Clients commend their effective after-hours support, noting improved call screening and responsiveness. Feedback highlights their well-trained staff and strong communication skills, fostering a positive impact on client operations. Overall sentiment is highly favorable, indicating that companies in the software sector seeking reliable support services would find this provider to be a strong fit.

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    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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  • BELAY Logotype

    0.5 1 review
    Undisclosed
    $25 - $49 / hr
    250 - 999
    Roswell, GA

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    56% Collections Recovery Services
    44% Customer Surveys & Market Research Calls

    BELAY offers bookkeeping services, specializing in supporting clients through contracted professionals. Overall feedback indicates significant dissatisfaction with their services, particularly regarding the handling of multi-unit restaurant chain accounts. Clients report issues with data accuracy, unresponsiveness, and perceived negligence, leading to increased costs and time-consuming rectifications.

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  • SuccessLink Outsourcing Logotype

    5.0 1 review
    $50,000+
    < $25 / hr
    50 - 249
    San Jose, CA

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +3
    15% Finance & Accounting Outsourcing (FAO)
    15% Social Media Marketing
    10% Web Development

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    SuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.

    See all 1 projects

    Industry Experience

    SuccessLink Outsourcing has received positive feedback primarily in the real estate industry, focusing on property management services. Clients highlight their expertise in financial organization, efficiency, and effective communication. The company is praised for its ability to quickly understand client needs and deliver high-quality candidates. Overall, the sentiment is highly favorable, suggesting that SuccessLink is a strong fit for clients seeking outsourcing solutions in real estate management.

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    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with SuccessLink Outsourcing's cost-effectiveness and value for money. One client highlighted that their outsourced controller was more organized and reliable than previous CFOs, indicating strong value. The efficiency and swift delivery of services were noted as 'mind-blowing,' reinforcing the sentiment that the pricing reflects the quality of service provided. Overall, clients found the company to deliver exceptional results without compromising on cost.
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  • Primary BPO Logotype

    3.8 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY

    Services provided

    20% Call Center Services
    60% Back Office Outsourcing
    10% Recruitment Process Outsourcing +1
    10% Transcription

    Focus Areas

    50% Collections Recovery Services
    50% Third party verification

    Primary BPO is a company specializing in Contact Center Services and Customer Support Services, offering solutions such as inbound and outbound call handling, billing, and telephonic support. The majority of reviewers, approximately 80%, praise their efficient project management, timely delivery, and good value for cost. However, some suggest improvements in communication consistency with clients and medical experience of agents.

    See all 2 projects

    Reviews mention Flexible

    Clients have expressed a positive sentiment regarding Primary BPO's flexibility, noting their responsiveness to needs and adaptability in various situations. One client highlighted the promptness and effectiveness of team members, specifically mentioning how Steve and Zyra accommodated ideas and issues. Additionally, the open communication and collaborative approach were praised, indicating a strong alignment with client requirements and a willingness to adapt to changing circumstances.
    • Scribe & Customer Support Services for Ophthalmology Center
      4.5 May 8, 2024

      Always, Steve and Zyra accommodate any idea or issue I have had with promptness and effectiveness. We are impressed with how well their teams work together with our clinics. Open communication, brainstorming and constant adaptability from our company.

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    Industry Experience

    Primary BPO has demonstrated strong expertise in the medical industry, specifically within ophthalmology practices. Clients have noted improvements in productivity, reduced call wait times, and effective communication. The provider excels in delivering offshore remote services, billing, and patient management, showcasing a good cultural alignment with their clients. Overall sentiment indicates reliability and adaptability, making them a solid choice for medical businesses seeking operational support.

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    Medical

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Primary BPO's competitive pricing and strong value for money. One client noted that their 'pricing fits our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the pricing was a key reason for their selection of Primary BPO, alongside cultural alignment. Overall, feedback indicates a positive perception of the company's cost-effectiveness in delivering quality services.
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    Philippines (1) United States (1)
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  • NCC Logotype

    3.8 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Oak Brook, IL

    Services provided

    75% Call Center Services
    25% Back Office Outsourcing

    Focus Areas

    100% Collections Recovery Services

    NCC is a specialized provider of Contact Center Services, focusing on outbound call operations such as bill collection and appointment setting. Clients frequently highlight their satisfaction with NCC's secure and efficient tools, leading to significant cost savings and increased profits. Approximately 100% of reviews mention high satisfaction with service quality, although some suggest improvements in global presence and pricing.

    See all 2 projects

    Reviews mention High-quality work

    Clients consistently praised the service provider for delivering high-quality work, noting their efficiency in accounts receivable collections. One client highlighted the significant savings of $5,000 to $10,000 monthly and emphasized the positive impact on workflow efficiency. The quality of work was specifically mentioned as a key strength, reinforcing the overall sentiment of satisfaction with the services provided.
    • Government Collections
      3.0 Aug 12, 2017

      The quality of work is a significant strength of the service provider. They help us save on wages and make our workflows more efficient.

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    0 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Collections for Real Estate Firm

    4.5 — Read more
    Read 2 Reviews

    Industry Experience

    The provider has demonstrated expertise in the Government and Real Estate industries, receiving positive feedback for their quality of work and efficiency. In Government, they improved workflows and saved clients up to $10,000 monthly. In Real Estate, they eliminated collections workload, resulting in a 17% profit increase within a month and monthly savings over $8,000. Overall, clients appreciate their secure tools and service efficiency, highlighting the provider’s strengths in optimizing operational costs and enhancing service quality.

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    Select Industry to see insights

    Real estate Government

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients generally perceive the company's pricing as reasonable, with one noting savings of $5,000 to $10,000 monthly and another reporting over $8,000 in monthly savings. While the quality of work is highly regarded, feedback suggests that pricing could be an area for improvement. Overall, clients express satisfaction with the value received relative to costs, indicating that the services effectively reduce operational burdens and enhance efficiency.
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  • Sales Focus Inc. Logotype

    4.3 2 reviews
    $10,000+
    Undisclosed
    250 - 999
    North Charleston, SC

    Services provided

    10% Call Center Services
    70% Sales Outsourcing
    10% Account-Based Marketing +1
    10% Recruiting

    Focus Areas

    25% Collections Recovery Services
    50% Third party verification
    25% Customer Surveys & Market Research Calls

    Sales Focus Inc. specializes in improving customer retention and maximizing sales for diverse industries. Their services include client interaction in multiple languages and redirecting inquiries effectively, contributing to enhanced customer demographics and increased sales. Reviews consistently highlight their impressive communication skills and proactive approach, demonstrating effective service retention and sales growth, earning recognition for their go-getter attitude and skillful execution.

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  • Televerde Logotype

    Not yet reviewed

    $250,000+
    $50 - $99 / hr
    250 - 999
    Phoenix, AZ

    Services provided

    25% Call Center Services
    50% Sales Outsourcing
    25% Customer Service Outsourcing

    Focus Areas

    100% Collections Recovery Services

    Televerde is a Sales Outsourcing company in Phoenix, Arizona. They offer Sales Outsourcing and Call Center Services and were launched in 1994.

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  • Etech Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Nacogdoches, TX

    Services provided

    45% Call Center Services
    40% Customer Service Outsourcing
    15% Sales Outsourcing

    Focus Areas

    33% Collections Recovery Services
    34% B2C Telemarketing & telesales
    33% Customer Surveys & Market Research Calls

    In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.

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  • PRWTech Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Philadelphia, PA

    Services provided

    35% Call Center Services
    35% Back Office Outsourcing
    30% Customer Service Outsourcing

    Focus Areas

    100% Collections Recovery Services

    PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.

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  • Datamark Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    El Paso, TX

    Services provided

    21% Call Center Services
    25% Finance & Accounting Outsourcing (FAO)
    19% Back Office Outsourcing +3
    15% Business Consulting
    10% Customer Service Outsourcing
    10% Financial Consulting

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.

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  • Statlinx Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Stamford, CT

    Services provided

    70% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    100% Collections Recovery Services

    Founded in 1998, Statlinx is a small call center. Their services include Call Center Services and Back Office Outsourcing.

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  • Centro Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Winchester, VA

    Services provided

    15% Call Center Services
    30% HR Outsourcing
    15% Customer Service Outsourcing +5
    10% CRM Consulting and SI
    10% IT Managed Services
    10% Sales Outsourcing
    5% Back Office Outsourcing
    5% ERP Consulting and SI

    Focus Areas

    14% Collections Recovery Services
    43% B2C Telemarketing & telesales
    29% Third party verification +1
    14% Customer Surveys & Market Research Calls

    Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.

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  • Brown & Joseph Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Itasca, IL

    Services provided

    40% Call Center Services
    30% Custom Software Development
    20% Business Consulting +1
    10% Customer Service Outsourcing

    Focus Areas

    71% Collections Recovery Services
    15% B2C Telemarketing & telesales
    14% Third party verification

    Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.

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  • Touchstone Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Fort Worth, TX

    Services provided

    55% Call Center Services
    25% Transcription
    10% Social Media Marketing +2
    5% Accounting
    5% Custom Software Development

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Touchstone Communications is a phone answering service. The team is headquartered in Fort Worth, Texas and Islamabad, Pakistan, and their services include Call Center Services and Transcription.

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  • SunKnowledge Inc. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    New York, NY

    Services provided

    20% Call Center Services
    60% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Document Digitization & Management

    Focus Areas

    60% Collections Recovery Services
    35% Third party verification
    5% Customer Surveys & Market Research Calls

    Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.

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  • Bellmedex Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Renton, WA

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    25% Collections Recovery Services
    55% B2C Telemarketing & telesales
    10% Customer Surveys & Market Research Calls +1
    10% Third party verification

    Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.

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  • Eminence RCM Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    McKinney, TX

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    25% Collections Recovery Services
    55% B2C Telemarketing & telesales
    10% Customer Surveys & Market Research Calls +1
    10% Third party verification

    Headquartered in McKinney, Texas, Eminence RCM is a large Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Back Office Outsourcing.

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  • Magellan Solutions USA Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249
    Melbourne, FL

    Services provided

    80% Call Center Services
    20% Back Office Outsourcing

    Focus Areas

    40% Collections Recovery Services
    40% B2C Telemarketing & telesales
    10% Customer Surveys & Market Research Calls +1
    10% Third party verification

    Founded in 2012, Magellan Solutions USA is a midsize Melbourne, Florida-based call center company. Their services include Call Center Services and Back Office Outsourcing.

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  • Svast Healthcare Technologies Logotype

    Not yet reviewed

    $250,000+
    $25 - $49 / hr
    50 - 249
    Brentwood, TN

    Services provided

    100% Call Center Services

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Svast Healthcare Technologies is a midsize phone answering service established in 2020. Their team offers Call Center Services.

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  • The Functionary Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Aubrey, TX

    Services provided

    15% Call Center Services
    15% Back Office Outsourcing
    15% Customer Service Outsourcing +5
    15% IT Staff Augmentation
    10% Business Consulting
    10% Generative AI
    10% IT Strategy Consulting
    10% Staffing

    Focus Areas

    25% Collections Recovery Services
    35% Customer Surveys & Market Research Calls
    25% B2C Telemarketing & telesales +1
    15% Third party verification

    The Functionary is an IT staff augmentation company. Headquartered in Aubrey, Texas, the firm was launched in 2017. Their services include IT staff augmentation and Call Center Services.

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  • Velan Healthcare Services Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Dover, DE

    Services provided

    40% Call Center Services
    40% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Velan Healthcare Services is an answering service company. They offer Call Center Services and Back Office Outsourcing and are headquartered in Dover, Delaware.

    Read more
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Helpware CX
2 Hugo Inc.
3 Global Response
4 Uassist.ME
5 Solvo Global
6 Wing Assistant
7 OnQ Global
8 LiveAdmins
9 GroupOne
10 Southwest Recovery Services
11 Express Virtual Assistant
12 RemSource
13 AdvancedMD
14 Salaria Sales Solutions
15 Cloud Sourcing

List of the Top 15 United States Debt Collection Services

  1. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Ability to deliver

    37.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    50% Collections Recovery Services
    80% Other
    View Profile Visit Website
  2. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Ability to deliver

    37.3/40.0
    18.4/20 Reviews
    9.4/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    20% Call Center Services
    20% Collections Recovery Services
    80% Other
    View Profile Visit Website
  3. Global Response Logotype

    Global Response

    $50,000+
    Undisclosed
    1,000 - 9,999
    Margate, FL

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    6.9/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    30% Collections Recovery Services
    80% Other
    View Profile Visit Website
  4. Uassist.ME Logotype

    Uassist.ME

    $5,000+
    < $25 / hr
    250 - 999
    Miami Beach, FL

    Ability to deliver

    32.9/40.0
    16/20 Reviews
    9.6/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    10% Call Center Services
    45% Collections Recovery Services
    90% Other
    View Profile Visit Website
  5. Solvo Global Logotype

    Solvo Global

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Duluth, GA

    Ability to deliver

    30.3/40.0
    16.2/20 Reviews
    8.7/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    15% Call Center Services
    25% Collections Recovery Services
    85% Other
    View Profile Visit Website
  6. Wing Assistant Logotype

    Wing Assistant

    $1,000+
    < $25 / hr
    50 - 249
    Berkeley, CA

    Ability to deliver

    35.4/40.0
    17.4/20 Reviews
    9.2/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    20% Call Center Services
    20% Collections Recovery Services
    80% Other
    View Profile Visit Website
  7. OnQ Global Logotype

    OnQ Global

    Undisclosed
    Undisclosed
    250 - 999
    Houston, TX

    Ability to deliver

    25.1/40.0
    17.6/20 Reviews
    1.8/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    40% Call Center Services
    100% Collections Recovery Services
    60% Other
    View Profile Visit Website
  8. LiveAdmins Logotype

    LiveAdmins

    Undisclosed
    Undisclosed
    250 - 999
    Chicago, IL

    Ability to deliver

    27.4/40.0
    16.6/20 Reviews
    5.1/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    25% Call Center Services
    25% Collections Recovery Services
    75% Other
    View Profile Visit Website
  9. GroupOne Logotype

    GroupOne

    $1,000+
    < $25 / hr
    250 - 999
    Jefferson City, MO

    Ability to deliver

    25/40.0
    13/20 Reviews
    3.5/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    25% Call Center Services
    50% Collections Recovery Services
    75% Other
    View Profile Visit Website
  10. Southwest Recovery Services Logotype

    Southwest Recovery Services

    $5,000+
    Undisclosed
    10 - 49
    Addison, TX

    Ability to deliver

    24.3/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    50% Call Center Services
    100% Collections Recovery Services
    50% Other
    View Profile Visit Website
  11. Express Virtual Assistant Logotype

    Express Virtual Assistant

    $1,000+
    < $25 / hr
    250 - 999
    Princeton, NJ

    Ability to deliver

    23.7/40.0
    18.4/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    50% Call Center Services
    30% Collections Recovery Services
    50% Other
    View Profile Visit Website
  12. RemSource Logotype

    RemSource

    $1,000+
    < $25 / hr
    10 - 49
    Baltimore, MD

    Ability to deliver

    28.3/40.0
    15.2/20 Reviews
    4.6/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    10% Call Center Services
    25% Collections Recovery Services
    90% Other
    View Profile Visit Website
  13. AdvancedMD Logotype

    AdvancedMD

    $1,000+
    < $25 / hr
    250 - 999
    South Jordan, UT

    Ability to deliver

    22.4/40.0
    16.2/20 Reviews
    6.2/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Call Center Services
    50% Collections Recovery Services
    85% Other
    View Profile Visit Website
  14. Salaria Sales Solutions Logotype

    Salaria Sales Solutions

    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Ability to deliver

    25.3/40.0
    18.2/20 Reviews
    1.8/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    25% Call Center Services
    25% Collections Recovery Services
    75% Other
    View Profile Visit Website
  15. Cloud Sourcing Logotype

    Cloud Sourcing

    $5,000+
    < $25 / hr
    10 - 49
    Miami, FL

    Ability to deliver

    21.6/40.0
    17.6/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Call Center Services
    50% Collections Recovery Services
    60% Other
    View Profile Visit Website
  16. Rozlin Financial Group, Inc. Logotype

    Rozlin Financial Group, Inc.

    $1,000+
    < $25 / hr
    10 - 49
    Sycamore, IL

    Ability to deliver

    19.7/40.0
    13/20 Reviews
    1.8/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    45% Call Center Services
    100% Collections Recovery Services
    55% Other
    View Profile Visit Website
  17. Boomsourcing Logotype

    Boomsourcing

    $25,000+
    < $25 / hr
    50 - 249
    Lehi, UT

    Ability to deliver

    24.2/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    25% Call Center Services
    25% Collections Recovery Services
    75% Other
    View Profile Visit Website
  18. The Hour - Back Office and Virtual Assistant Services Logotype

    The Hour - Back Office and Virtual Assistant Services

    $1,000+
    < $25 / hr
    50 - 249
    Great Neck Plaza, NY

    Ability to deliver

    26.6/40.0
    20/20 Reviews
    1.4/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    10% Call Center Services
    10% Collections Recovery Services
    90% Other
    View Profile Visit Website
  19. Virtual Receptionist Pro Logotype

    Virtual Receptionist Pro

    Undisclosed
    < $25 / hr
    2 - 9
    Miami, FL

    Ability to deliver

    20.2/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Call Center Services
    25% Collections Recovery Services
    View Profile Visit Website
  20. Remote Ops Solutions Logotype

    Remote Ops Solutions

    $1,000+
    < $25 / hr
    10 - 49
    Phoenix, AZ

    Ability to deliver

    20.2/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Call Center Services
    35% Collections Recovery Services
    60% Other
    View Profile Visit Website
  21. Servixer, LLC Logotype

    Servixer, LLC

    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY

    Ability to deliver

    23.5/40.0
    16.2/20 Reviews
    2.4/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Call Center Services
    25% Collections Recovery Services
    90% Other
    View Profile Visit Website
  22. Bay Business Group Logotype

    Bay Business Group

    $1,000+
    Undisclosed
    10 - 49
    Falls Church, VA

    Ability to deliver

    20.4/40.0
    15.2/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    10% Call Center Services
    100% Collections Recovery Services
    90% Other
    View Profile Visit Website
  23. Helpt Logotype

    Helpt

    $1,000+
    Undisclosed
    10 - 49
    Irvine, CA

    Ability to deliver

    22.5/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    6.1/10 Market Presence

    Service focus

    25% Call Center Services
    25% Collections Recovery Services
    75% Other
    View Profile Visit Website
  24. BELAY Logotype

    BELAY

    Undisclosed
    $25 - $49 / hr
    250 - 999
    Roswell, GA

    Ability to deliver

    15.7/40.0
    0/20 Reviews
    6.2/10 Clients & Experience
    9.4/10 Market Presence

    Service focus

    25% Call Center Services
    56% Collections Recovery Services
    75% Other
    View Profile Visit Website
  25. SuccessLink Outsourcing Logotype

    SuccessLink Outsourcing

    $50,000+
    < $25 / hr
    50 - 249
    San Jose, CA

    Ability to deliver

    21.2/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Call Center Services
    25% Collections Recovery Services
    80% Other
    View Profile Visit Website
  26. Primary BPO Logotype

    Primary BPO

    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY

    Ability to deliver

    16.6/40.0
    12.6/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Call Center Services
    50% Collections Recovery Services
    80% Other
    View Profile Visit Website
  27. NCC Logotype

    NCC

    $1,000+
    < $25 / hr
    50 - 249
    Oak Brook, IL

    Ability to deliver

    12.4/40.0
    12.4/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    75% Call Center Services
    100% Collections Recovery Services
    25% Other
    View Profile Visit Website
  28. Sales Focus Inc. Logotype

    Sales Focus Inc.

    $10,000+
    Undisclosed
    250 - 999
    North Charleston, SC

    Ability to deliver

    17.1/40.0
    0/20 Reviews
    7.5/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    10% Call Center Services
    25% Collections Recovery Services
    90% Other
    View Profile Visit Website
  29. Televerde Logotype

    Televerde

    $250,000+
    $50 - $99 / hr
    250 - 999
    Phoenix, AZ

    Ability to deliver

    7.9/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    25% Call Center Services
    100% Collections Recovery Services
    75% Other
    View Profile Visit Website
  30. Etech Logotype

    Etech

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Nacogdoches, TX

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    45% Call Center Services
    33% Collections Recovery Services
    55% Other
    View Profile Visit Website

U.S. Collections FAQs

U.S.-based agencies understand the Fair Debt Collection Practices Act (FDCPA), Regulation F, and state-by-state licensing requirements. They typically maintain nationwide skip tracing, credit bureau reporting (Experian, Equifax, TransUnion), and attorney networks for escalation when needed.

For highly regulated sectors—healthcare, financial services, and education—U.S. firms can align with HIPAA, GLBA, and FERPA standards, offer SOC 2–audited data controls, and provide bilingual outreach with time zone coverage across the country. If your customers or debtors are in multiple states, a domestic partner simplifies compliance, jurisdiction, and recovery operations.

Pricing depends on factors like debt age, balance size, volume, consumer vs. commercial, and whether legal action is required. On Clutch, most U.S.-based collections firms charge:

  • Contingency collections (no recovery, no fee): about 18%–35% of amounts recovered for recent B2B claims; 30%–50% for older or consumer accounts.
  • Early-out/first-party programs: roughly 4%–10% of dollars recovered.
  • Letter series/pre-collection outreach: about $10 – $25 per account.
  • Legal collections: often 35%–50% of recovered funds plus court costs/filing fees.
  • Setup/minimums: some agencies charge a small setup fee ($0 – $500) or require monthly minimum volumes; many waive these for larger portfolios.

Request quotes from multiple firms on Clutch and compare exact contingency tiers by balance/aging, dispute handling, and any add-ons (e.g., credit reporting, skip tracing, or data enrichment).

Most U.S. agencies support both consumer and commercial recovery across sectors such as:

  • Healthcare and dental
  • Financial services, fintech, and lending
  • SaaS and subscription/e-commerce
  • Manufacturing, distribution, and wholesale B2B
  • Property management, home services, and utilities
  • Education and student services
  • Professional services (legal, accounting, marketing)
  • Government and municipal receivables

When shortlisting, filter for firms with proven outcomes and compliance frameworks in your specific industry.

Define your project’s specific requirements and objectives. After that, browse through Clutch’s directories and assess your options by following these steps:

  1. Verify compliance — FDCPA training, Reg F readiness, state licensing, ACA International membership, and data security (SOC 2, encryption, TCPA compliance).
  2. Assess capabilities — omnichannel outreach, skip tracing depth, credit bureau reporting, dispute resolution, and legal escalation options.
  3. Compare performance — recovery rates by aging bucket, time-to-first-contact, complaint rate, and QA monitoring.
  4. Review reputation — Clutch reviews, references in your industry, sample scripts/letters, and call recording policies.
  5. Clarify terms — transparent contingency tiers, minimums, cancellation terms, and how they handle fees, chargebacks, and small-balance accounts.

  • “Guaranteed” recovery rates or vague, one-size-fits-all pricing
  • No written compliance program, outdated FDCPA/Reg F training, or missing state licenses
  • Aggressive or harassing tactics; limited QA, call recording, or manager review
  • High consumer complaint rates or poor dispute handling/documentation
  • Unclear data security posture (no SOC 2, weak access controls, no audit logs)
  • Hidden fees, long lock-in terms, or refusal to provide sample reports and scripts
  • No proof of insurance/bonding; unwilling to sign a BAA (for healthcare)
  • Minimal transparency on recovery metrics and communication cadence

Avoid these red flags at all costs. One of the best ways to mitigate risk is to do your diligence when choosing the right partner.

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.