How much does it cost to hire a collection firm in the United States?

Pricing depends on factors like debt age, balance size, volume, consumer vs. commercial, and whether legal action is required. On Clutch, most U.S.-based collections firms charge: Contingency collections (no recovery, no fee): about 18%–35% of amounts recovered for recent B2B claims; 30%–50% for older or consumer accounts. Early-out/first-party programs: roughly 4%–10% of dollars recovered. Letter series/pre-collection outreach: about $10 – $25 per account. Legal collections: often 35%–50% of recovered funds plus court costs/filing fees. Setup/minimums: some agencies charge a small setup fee ($0 – $500) or require monthly minimum volumes; many waive these for larger portfolios. Request quotes from multiple firms on Clutch and compare exact contingency tiers by balance/aging, dispute handling, and any add-ons (e.g., credit reporting, skip tracing, or data enrichment).

Which industries do United States collection firms serve?

Most U.S. agencies support both consumer and commercial recovery across sectors such as: Healthcare and dental Financial services, fintech, and lending SaaS and subscription/e-commerce Manufacturing, distribution, and wholesale B2B Property management, home services, and utilities Education and student services Professional services (legal, accounting, marketing) Government and municipal receivables When shortlisting, filter for firms with proven outcomes and compliance frameworks in your specific industry.

How do I choose the right collection agency in the United States?

Define your project’s specific requirements and objectives. After that, browse through Clutch’s directories and assess your options by following these steps: Verify compliance — FDCPA training, Reg F readiness, state licensing, ACA International membership, and data security (SOC 2, encryption, TCPA compliance). Assess capabilities — omnichannel outreach, skip tracing depth, credit bureau reporting, dispute resolution, and legal escalation options. Compare performance — recovery rates by aging bucket, time-to-first-contact, complaint rate, and QA monitoring. Review reputation — Clutch reviews, references in your industry, sample scripts/letters, and call recording policies. Clarify terms — transparent contingency tiers, minimums, cancellation terms, and how they handle fees, chargebacks, and small-balance accounts.

What are red flags when hiring a collection firm in the United States?

“Guaranteed” recovery rates or vague, one-size-fits-all pricing No written compliance program, outdated FDCPA/Reg F training, or missing state licenses Aggressive or harassing tactics; limited QA, call recording, or manager review High consumer complaint rates or poor dispute handling/documentation Unclear data security posture (no SOC 2, weak access controls, no audit logs) Hidden fees, long lock-in terms, or refusal to provide sample reports and scripts No proof of insurance/bonding; unwilling to sign a BAA (for healthcare) Minimal transparency on recovery metrics and communication cadence Avoid these red flags at all costs. One of the best ways to mitigate risk is to do your diligence when choosing the right partner.

Home Inbound Voice Services Collections United States

Top Collections Agencies in the United States

Q: Why hire a United States-based collection agency?

U.S.-based agencies understand the Fair Debt Collection Practices Act (FDCPA), Regulation F, and state-by-state licensing requirements. They typically maintain nationwide skip tracing, credit bureau reporting (Experian, Equifax, TransUnion), and attorney networks for escalation when needed. For highly regulated sectors—healthcare, financial services, and education—U.S. firms can align with HIPAA, GLBA, and FERPA standards, offer SOC 2–audited data controls, and provide bilingual outreach with time zone coverage across the country. If your customers or debtors are in multiple states, a domestic partner simplifies compliance, jurisdiction, and recovery operations.

Collections agencies in the United States help businesses recover past-due accounts while protecting brand reputation and staying compliant with federal and state laws. From New York’s financial sector and Silicon Valley’s tech ecosystem to healthcare hubs in Nashville and the Midwest’s manufacturing base, U.S. agencies bring domain depth, bilingual support, and litigation networks across state lines.

Clutch makes it easier to choose with verified client reviews, case studies, and detailed service profiles you can filter by budget, industry, location, and engagement model (consumer, commercial, early-out, legal). Compare portfolios, recovery metrics, and compliance standards (FDCPA, Reg F, SOC 2) to find the right fit faster. Explore related directories to start shortlisting:

• Top Collections Agencies

• Collections Agencies in New York

• Collections Agencies in Los Angeles

• Collections Agencies in Dallas

• U.S. Collections Agencies for Healthcare

Ratings Updated: September 6, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

50% Collections Recovery Services

50% B2C Telemarketing & telesales

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Uassist.ME

4.6 35 reviews

Premier Verified

$5,000+

< $25 / hr

250 - 999

Miami Beach, FL

Services provided

10% Call Center Services

50% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

45% Collections Recovery Services

30% B2C Telemarketing & telesales

15% Third party verification +1

10% Customer Surveys & Market Research Calls

Uassist.ME is a versatile Customer Support Services provider specializing in Contact Center Services, including telephonic support, customer care, and call handling. Clients laud their effective communication, quality candidates, and project management skills, with approximately 80% highlighting their ability to enhance business operations. Uassist.ME is noted for its bilingual capabilities and cost-effective, dependable service, though centralized training improvements are suggested by some.

See all 35 projects
Reviews mention Great project management
Clients consistently commend Uassist.ME for their exceptional project management capabilities. One client highlighted their prompt communication, stating, "They’re on top of their project management game," while another emphasized their responsiveness and adherence to schedules, noting, "When you voice a need, they respond immediately." Overall, feedback indicates a high level of client satisfaction with Uassist.ME's ability to manage projects effectively, ensuring transparency and timely updates throughout the engagement.

Accounting & Virtual Assistance for Digital Marketing Agency

5.0 Jan 12, 2022

They’re on top of their project management game — Uassist.ME communicates clearly with our team and responds to our needs within a business day. Additionally, they’re a highly transparent partner that keeps us in the loop with their progress.
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Administrative Assistance for Tree Cutting Company

5.0 Apr 26, 2021

Uassist.ME is good at project management. I can give Hector a project, and he comes up with a way to solve it. He’s also great at communicating with me — I’m really happy. We use Zoho for project management and communicate via Cliq, an application within Zoho.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Uassist.ME highlight their exceptional communication and work ethic, particularly in data collection for a media buying company. Clients commend their ability to deliver accurate information promptly and maintain effective communication through various channels. The overall sentiment is highly positive, with no suggested areas for improvement, indicating a strong client satisfaction and a reliable partnership.
Read 1 Recent Review

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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (8) $50,000 to $199,999 (6) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Uassist.ME as a cost-effective solution offering good value for money. They appreciate the quality of service relative to the pricing, with one client noting significant savings compared to hiring local staff. However, there are mixed sentiments regarding the consistency of the service quality; while many praise their responsiveness and communication, a few reviews highlight issues with the quality of work and billing practices. Overall, the sentiment is largely positive, with clients recognizing the financial benefits of partnering with Uassist.ME.
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United States (29) Canada (2) Brazil (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 1 time zone:

Mountain Standard Time (MST)

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Wing Assistant

4.7 36 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

20% Collections Recovery Services

40% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

20% Third party verification

Wing Assistant is a provider of Customer Support Services, excelling in areas such as call handling, telephonic support, and customer care services. The company is praised across reviews for its seamless integration, excellent project management, and high performance, with a call answer rate consistently above 95%. Approximately 67% of reviewers highlight their professional dedication and exceptional customer service. However, one review suggests more involvement in the employee selection process.

See all 36 projects
Reviews mention Experienced
Clients express a highly positive sentiment regarding the experience with Wing Assistant, emphasizing their marketing expertise and seamless communication. One client, a Director of Marketing, noted that the dedicated support and quick responsiveness significantly increased their operational bandwidth. The strong alignment with marketing needs was a key factor in their selection, and the onboarding process was described as effective and satisfying, with no areas for improvement mentioned.

Digital Marketing Assistant for Real Estate Firm

5.0 Feb 18, 2023

What did you find most impressive or unique about this company? Their dedicated support for marketing and the experience their VAs have.
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2 of 3 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Cleaning Systems Company
4.5 — Wing Assistant provided customer service support for a cleaning systems company, covering the client's non-business hours on weekdays and providing 24-hour coverage on weekends. Read more
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Industry Experience

Wing Assistant has received positive feedback across diverse industries, including Manufacturing, Construction, Advertising & Marketing, Information Technology, Education, Medical, and Home Services. Clients appreciate their expertise in customer support, community management, and administrative tasks, often highlighting their responsiveness, timely delivery, and seamless integration into existing workflows. Overall sentiment is favorable, particularly in sectors like Education and Medical, where their contributions have significantly improved operational efficiency and client satisfaction.
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Information technology Other industries Real estate Software Medical Healthcare Education Consulting Beauty & Cosmetics Business services Legal Arts, entertainment & music Construction Nonprofit Financial services Human Resources Logistics & Supply Chain Other Industry Manufacturing Home Services Advertising & marketing

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View projects from:

United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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The Hour - Back Office and Virtual Assistant Services

5.0 38 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

10% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

10% Collections Recovery Services

50% Customer Surveys & Market Research Calls

30% Third party verification +1

10% B2C Telemarketing & telesales

The Hour - Back Office and Virtual Assistant Services is a versatile company specializing in administrative support, accounting, customer service, and operational assistance. Reviews highlight their reliability, professionalism, and efficiency, with a 100% positive feedback rate emphasizing consistent on-time delivery and improved workflow management. Approximately 85% of reviews commend their responsiveness and ability to integrate seamlessly into existing teams.

See all 38 projects

23 of 23 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 23 times in the past 6 months
Recent reviews of The Hour - Back Office and Virtual Assistant Services reflect a strong overall sentiment of satisfaction among clients. Users consistently highlight the team's reliability, attention to detail, and proactive communication. For instance, one client noted that their financial records became more organized and accurate, while another emphasized improved response times and customer satisfaction. Clients praised the team's adaptability and ability to seamlessly integrate into their operations, with no reported areas for improvement in recent engagements.
Read 23 Recent Reviews

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Industry Experience

The Hour - Back Office and Virtual Assistant Services has demonstrated expertise across various industries, including Financial Services, Insurance, eCommerce, and Real Estate. Clients in Financial Services praise their organizational support and accuracy in bookkeeping, while Insurance firms highlight their efficiency in policy administration and quoting processes. eCommerce businesses commend their role in inventory management, and Real Estate firms appreciate their property management assistance. Overall, feedback reflects a strong sentiment of reliability, professionalism, and adaptability, making The Hour a suitable partner for clients needing administrative and operational support in these sectors.
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Select Industry to see insights

Advertising & marketing eCommerce Other industries Financial services Pharmaceuticals Human Resources Software Business services Retail Information technology Insurance Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (20) $50,000 to $199,999 (7) Less than $10,000 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight The Hour - Back Office and Virtual Assistant Services for their excellent value and budget-friendly pricing. For instance, one client noted that the pricing fit their budget while delivering good value for the cost. Another emphasized that their services greatly reduced internal workloads, allowing teams to focus on growth. Overall, the sentiment is overwhelmingly positive, with many clients appreciating the reliability and cost-effectiveness of the services provided.
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Top Customer Service

5.0 68 reviews

Premier Verified Clutch Guarantee

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

10% Call Center Services

55% Customer Service Outsourcing

15% Data Annotation Services +2

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

30% Collections Recovery Services

30% Customer Surveys & Market Research Calls

30% Third party verification +1

10% B2C Telemarketing & telesales

Top Customer Service, a company specializing in Contact Center Services and Customer Support Services, receives positive feedback for their professionalism and efficiency in managing inbound call handling and customer inquiries. Approximately 100% of reviewers commend their ability to improve response times and reduce missed calls, highlighting their effective use of AI-assisted systems and trained agents. Their consistent quality and seamless integration into client businesses make them a reliable choice for telephonic support and customer care services.

See all 68 projects
8 of 8 reviews are 5 stars

5 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 8 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism, effective communication, and ability to enhance customer satisfaction. A CEO noted immediate improvements in content clarity and SEO performance, while a Marketing Manager highlighted reduced missed calls and improved response times. Clients appreciated the team's understanding of brand voice and commitment to quality service. Overall sentiment is highly positive, with minor suggestions for more proactive strategic input.
Read 8 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (18) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

View all languages

This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Virtual Assistant

5.0 72 reviews

Premier Verified Clutch Guarantee

$1,000+

Undisclosed

50 - 249

Philadelphia, PA

Services provided

10% Call Center Services

30% Back Office Outsourcing

30% Content Writing Services +2

20% Search Engine Optimization

10% Social Media Marketing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Top Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.

See all 72 projects
Reviews mention Receptive
Clients have consistently praised Top Virtual Assistant for their receptiveness and adaptability to project requirements. One CEO noted their team's willingness to accommodate modifications promptly, which is crucial in the fast-paced logistics sector. Additionally, they appreciated the proactive approach to understanding business needs and delivering tailored services. Overall, client sentiment reflects a strong approval of the team's responsiveness and professionalism in managing customer interactions and internal processes.

Call Center & Sales Support for Logistics Company

5.0 Aug 22, 2025

Their management of projects was very good. The Top Virtual Assistant team completed all train of tasks without any delay and had regular reports and check-ins. They are receptive to our demands and accommodative whenever we needed some modifications, which is quite essential in rapidly moving logistics.
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12 of 12 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Life Insurance Company
5.0 — Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all Read more
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United States (14) Canada (7) Australia (1) England (1)

This provider is available in 37 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Philadelphia, PA

1700 Market Street
Philadelphia, PA 19103
10 - 15

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Appointment Setter Online

5.0 54 reviews

Premier Verified Clutch Guarantee

$1,000+

Undisclosed

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

55% Sales Outsourcing

25% Back Office Outsourcing

Focus Areas

10% Collections Recovery Services

70% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Appointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.

See all 54 projects
Reviews mention Great team
Clients consistently express high satisfaction with Appointment Setter Online, highlighting their professionalism and commitment as standout qualities. One client noted the team's seamless integration into their operations and praised their significant impact, including a 68.7% increase in appointment settings. Feedback indicates that the team is an integral part of the client's business, always aligning their strategies with growth targets. Overall, the sentiment reflects that Appointment Setter Online possesses an excellent team that effectively meets client needs.

Appointment Setting & Sales Outsourcing for Publishing Co

5.0 Jul 4, 2025

Appointment Setter Online has addressed things we've previously mentioned, and they have an excellent team, so there's nothing we'd have them improve.
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4 of 4 reviews are 5 stars

2 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews for Appointment Setter Online reflect a consistently positive sentiment, highlighting their effective lead generation and appointment-setting services. Clients, such as the Director of Saihaj Tax Service, noted a significant increase in scheduled meetings and improved lead quality. The Marketing Manager of PA Electrical Commissioning praised their structured project management and ability to deliver relevant leads, enhancing conversion rates. Overall, clients emphasize the company's professionalism, persistence, and commitment to understanding their unique business needs.
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$1,000 1 Full Time Appointment Setter $1,800 2 Full Time Appointment Setters $4,500 5 Full Time Appointment Setters

Award Winning Appointment Setting Team
Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.
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New York, NY

347 5th Avenue
New York, NY 10016
101 - 150

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Afrishore BPO

5.0 3 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Dallas, TX

Services provided

50% Call Center Services

35% Customer Service Outsourcing

10% Accounting +1

5% Marketing Strategy

Focus Areas

40% Collections Recovery Services

30% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Afrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.

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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Over the past six months, Afrishore BPO has received positive feedback for their professionalism, timely delivery, and effective communication. Clients highlighted successful outcomes, such as increased lead generation and 100% client retention in customer service projects. One client commended their flexibility and the warm, friendly nature of their team, while another noted their alignment in values and culture. Overall, the sentiment is highly favorable, with no significant areas for improvement identified.
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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight Afrishore BPO's competitive pricing and excellent value for money. One COO noted their pricing fit within budget while providing impressive results and professionalism. Similarly, a CEO emphasized that Afrishore's services met benchmarks for cost-effectiveness and quality. A founder of a fitness startup appreciated their good value for cost and alignment with company values. Overall, feedback reflects satisfaction with the balance of cost and service quality.
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South Africa (1) United States (1) England (1)

This provider is fluent in 6 languages:

English

French

Portuguese

German

Italian

Dutch

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Dallas, TX

4615 Briar Oaks Circle
Dallas, TX 75287
2 - 5

+27 101 095 888

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Select VoiceCom

4.8 9 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Savannah, GA

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

45% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

See all 9 projects
Reviews mention Well-organized projects
Clients have consistently praised Select VoiceCom for their well-organized project management. One client noted the team was 'extremely well organized and communicative,' with a prompt response time of within 24 hours. They appreciated the company's openness to suggestions, emphasizing a collaborative approach that facilitated project success. Overall, the sentiment reflects a strong satisfaction with the structured and efficient handling of projects, contributing positively to client outcomes.

Recruitment Services for Financial Services Company

4.5 Oct 17, 2025

We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved.
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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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More responsive than most other service providers

Select VoiceCom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Savannah, GA

Savannah, GA
1

4783064144

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Horatio

5.0 4 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

25% Customer Service Outsourcing

20% Back Office Outsourcing +4

10% AI Consulting

10% Content Moderation Services

10% Finance & Accounting Outsourcing (FAO)

5% Data Annotation Services

Focus Areas

90% Collections Recovery Services

10% Third party verification

Horatio is a customer experience and support company that specializes in providing comprehensive customer service solutions, including email, phone, and chat support. Their clientele appreciates their proactive approach and adaptability, with approximately 100% positive feedback highlighting improved service metrics and excellent project management. Notably, 67% of reviewers commend Horatio's proactive problem-solving and responsiveness.

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2 of 2 reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Horatio reflect a strong positive sentiment, highlighting their exceptional customer support capabilities. Clients noted significant improvements in metrics such as CSAT and response times, with one reviewer praising their 'world-class' project management and proactive approach. Another client emphasized the team's responsiveness and effectiveness in managing increased contact volumes. Both reviews indicate a strong alignment in company values and culture, with no reported areas for improvement.
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Industry Experience

Horatio has received positive feedback across various industries, including Consumer Products & Services, Medical, and Lifestyle Media. Clients commend their exceptional customer support, proactive project management, and adaptability. In the Consumer Products sector, they notably improved CSAT and response times. For Medical clients, they efficiently managed increased contact volumes, enhancing SLA metrics. Overall, Horatio is well-suited for companies seeking reliable support in customer service across these industries.
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Select Industry to see insights

Publishing Consumer products & services Medical

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently praised Horatio for providing excellent value for money, often highlighting their competitive pricing and effective service delivery. For instance, a customer noted that Horatio's pricing fit their budget while delivering great value. Another client mentioned a significant investment of $150,000, affirming the quality and adaptability of Horatio’s services, which improved their operational metrics. Overall, the sentiment regarding cost and value is overwhelmingly positive, with no reported areas for improvement in this regard.
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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Focus Areas

20% Collections Recovery Services

30% Third party verification

25% B2C Telemarketing & telesales +1

25% Customer Surveys & Market Research Calls

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Southwest Recovery Services

5.0 1 review

Verified

$5,000+

Undisclosed

10 - 49

Addison, TX

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

Southwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.

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1 of 1 Collections Recovery Services reviews is 5 stars

1 new review for Collections Recovery Services in past 6 months

$50,000 – $199,999 avg. project cost

Collections Recovery Services Experience

Southwest Recovery Services has garnered positive feedback in the Collections Recovery Services domain, boasting a 50% success rate in recovering overdue accounts, which is considered exemplary. Clients have reported recovering between $3,000 to $10,000 from accounts past due by 2 to 12 months. The provider’s effective communication and project management have been highlighted, with clients valuing their expertise and sales capabilities. Overall, clients express a high level of satisfaction, with no significant areas for improvement noted.
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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Marketing Firm
5.0 — Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts. Read more
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Industry Experience

Southwest Recovery Services has demonstrated expertise in the business services industry, particularly in the realm of debt recovery and collections. Clients have noted a high success rate of 50% in recovering overdue accounts, showcasing their effectiveness in managing financial challenges. The team is praised for their communication and project management skills, contributing positively to client satisfaction. Overall, their strengths in collections make them a suitable partner for businesses seeking efficient recovery solutions.
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Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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Cloud Sourcing

5.0 5 reviews

Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

50% Collections Recovery Services

50% B2C Telemarketing & telesales

Cloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for Warehouse Broker Co
5.0 — Cloud Sourcing provides BPO services for a warehouse broker company. The team assists with inbound and outbound sales and handles all clerical and administrative work. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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Socobee

5.0 1 review

Verified

$5,000+

$25 - $49 / hr

10 - 49

Sheridan, WY

Services provided

10% Call Center Services

15% Custom Software Development

15% Mobile App Development +7

10% AI Development

10% Cloud Consulting & SI

10% IT Staff Augmentation

10% IoT Development

10% Unified Communications Consulting & SI

5% API Development

5% DevOps Managed Services

Focus Areas

35% Collections Recovery Services

45% B2C Telemarketing & telesales

20% Third party verification

Socobee provides comprehensive IT support and back-office services. Reviews highlight their efficient intake process, dedicated teams for each department, and effective project management. Clients appreciate the breadth of services offered and seamless communication, indicating high satisfaction with their professional approach and capabilities.

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CallZent

5.0 60 reviews

Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

15% Call Center Services

25% Customer Service Outsourcing

25% Market Research +4

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

Focus Areas

25% Collections Recovery Services

35% Customer Surveys & Market Research Calls

30% B2C Telemarketing & telesales +1

10% Third party verification

CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

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Reviews mention Passionate about their work
Clients consistently highlight CallZent's passion for their work, noting their professionalism and commitment to delivering actionable insights. ACBRANDS remarked on the team's responsiveness and adaptability, stating that working with them felt like a true partnership. The clarity of reporting and attention to detail were also emphasized, showcasing the company's dedication to client success. Overall, the sentiment reflects a strong appreciation for CallZent's enthusiastic approach and strategic engagement in projects.

Market Research for Food & Beverage Consultancy

5.0 May 27, 2025

Their attention to detail, the clarity of their reporting, and their commitment to actionable outcomes really set them apart. Additionally, their team brought a level of professionalism and passion that made the entire collaboration smooth and productive. It’s rare to find a research partner that’s both strategic and hands-on; CallZent was exactly that.
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4 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for IT Company
5.0 — CallZent provided inbound and outbound call center services for an IT company. The team handled Tier 1 support queries, logged client interactions, provided after-hours support, and created a Read more
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Industry Experience

CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.
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Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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Call Center Services International

Not yet reviewed

Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

45% Call Center Services

30% Customer Service Outsourcing

10% Recruitment Process Outsourcing +2

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

20% Call Center Services

50% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% IT Managed Services

Focus Areas

30% Collections Recovery Services

70% Customer Surveys & Market Research Calls

Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.

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Reviews mention Timely
Clients have consistently praised Global Response for their timely service delivery. One client emphasized that they respond quickly and have met all deadlines without issue, highlighting their efficiency in handling a high volume of work. Overall, the sentiment regarding timeliness is overwhelmingly positive, with customers noting significant time savings and seamless transactions as key benefits of their partnership.

Lead Contact and Follow-Up for Real Estate Firm

4.0 Nov 2, 2017

They are a great company that performs good work on time. They can handle a large volume of work very quickly.
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3 of 9 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service and Order Processing for Retail Company
5.0 — Read more
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Industry Experience

Global Response has garnered positive feedback across various industries, notably Financial Services, Hospitality & Leisure, Retail, Real Estate, Business Services, and Healthcare. Clients commend their expertise in providing innovative solutions, effective customer service, and efficiency in handling high call volumes. Financial Services clients particularly highlight cost savings and reliability, while Hospitality clients appreciate their commitment to enhancing customer experiences. Overall, Global Response is recognized for its strong infrastructure and responsiveness, making it a suitable partner for businesses needing scalable inbound services.
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Financial services Hospitality & leisure Retail Real estate Business services Healthcare

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Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

This provider is fluent in 1 language:

English

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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Solvo Global

5.0 7 reviews

$50,000+

< $25 / hr

1,000 - 9,999

Duluth, GA

Services provided

15% Call Center Services

30% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +5

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Solvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.

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Reviews mention Detail-oriented
Clients express strong satisfaction with Solvo Global's detail-oriented approach, highlighting their commitment to understanding specific business needs. A notable client remarked on the 'quality of the employees and the detail to service' provided by Solvo. The thoroughness in staff training and management has led to a seamless integration with existing teams, ensuring high standards are maintained without compromising service quality. Overall, feedback reflects a positive sentiment regarding Solvo's meticulous attention to detail.

Outsourced Staff for Insurance Company

5.0 May 15, 2020

We have been very impressed with Salvo and the way in which they have helped our organization. Very professional and knowledgeable about the outsource staffing space. They take the time to learn your business and needs and cater their staff to meet those needs, as opposed to just throwing bodies at the problem.
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More responsive than most other service providers

Solvo Global is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Chicago, Illinois (2) Austin, Texas (1) Beaumont, Texas (1) San Ramon, California (1) Philadelphia, Pennsylvania (1) Kewanee, Illinois (1)

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Duluth, GA

2425 Commerce Avenue Northwest
Duluth, GA 30096
50 - 75

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OnQ Global

5.0 6 reviews

Undisclosed

Undisclosed

250 - 999

Houston, TX

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

OnQ Global is a distinguished provider specializing in Contact Center Services and Customer Support Services, offering a comprehensive range of solutions, including Inbound and Outbound Call Center operations and Customer Care Services. The feedback from reviews is overwhelmingly positive, with approximately 98% of reviewers noting impressive work quality and efficient project management. They are praised for their exceptional customer service, rapid onboarding, and seamless integration with clients' processes.

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Industry Experience

OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.
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Medical

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Average Project Cost Breakdown

Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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St. Louis, Missouri (1) Raleigh, North Carolina (1) Jeffersonville, Indiana (1) Reno, Nevada (1)

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LiveAdmins

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Services provided

25% Call Center Services

25% AI Development

20% Customer Service Outsourcing +2

15% AI Consulting

15% Generative AI

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

LiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Chat Support Services for Solar Solutions Company
5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
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Industry Experience

LiveAdmins has demonstrated expertise in the solar energy sector, providing personalized chat services that enhance customer experience by avoiding AI interactions. Clients appreciate their responsiveness and reliable project management, leading to positive sentiment. The ongoing collaboration with Sun Valley Solar Solutions highlights their effectiveness in qualifying leads and supporting customer service. This provider is particularly well-suited for industries requiring human-centric communication solutions.
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Other industries

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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GroupOne

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Jefferson City, MO

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Transcription

Focus Areas

50% Collections Recovery Services

50% Third party verification

GroupOne is a service provider specializing in Contact Center and Customer Support Services, particularly in medical billing. Feedback indicates that 75% of the workload is alleviated for clients, saving 20 man-hours monthly. While users find the service easy to utilize, there is room for improvement in reporting capabilities.

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0 of 1 Call Center Services reviews are 5 stars

$10,000,000 + avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing Support for Health Company
4.0 — Read more
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Industry Experience

GroupOne has demonstrated expertise primarily in the medical billing sector, providing substantial time and cost savings for clients. Feedback highlights their effectiveness in streamlining back office operations, allowing internal staff to focus on core tasks. Clients appreciate their ease of use and timely service delivery, though there is room for improvement in reporting capabilities. Overall, GroupOne is well-suited for healthcare-related projects, offering impactful solutions that enhance operational efficiency.
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Other industries

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients generally perceive GroupOne as offering good value for money, particularly in terms of time savings and efficiency. One client noted that their involvement allowed the company to save 20 man-hours monthly, demonstrating a tangible benefit. The pricing structure is described as a long-term deal, indicating stability. However, feedback suggests that improvements could be made in their reporting services to enhance overall value.
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Express Virtual Assistant

4.6 28 reviews

$1,000+

< $25 / hr

250 - 999

Princeton, NJ

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

30% Collections Recovery Services

30% Third party verification

20% B2C Telemarketing & telesales +1

20% Customer Surveys & Market Research Calls

Express Virtual Assistant is a customer service center specializing in call handling and telephonic support services. They are consistently praised for professionalism and reliability, with 100% positive feedback highlighting their effective project management and communication. Approximately 60% of reviewers commend their ability to integrate seamlessly into existing workflows, enhancing operational efficiency and customer satisfaction.

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Reviews mention Easy to work with
Clients consistently highlight Express Virtual Assistant's ease of collaboration, noting their clear communication and responsiveness. One client praised their professional project management, stating that tasks were delivered on schedule and that the team was easy to work with for updates or clarifications. Additionally, the attention to detail and reliability were emphasized, with clients appreciating how precisely they followed instructions and delivered high-quality work.

Virtual Assistant Services for Nonprofit

5.0 Mar 11, 2026

The project management was professional and organized. Express Virtual Assistant communicated clearly throughout the engagement and delivered tasks on schedule. They were responsive and easy to work with whenever we needed updates or clarification.
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6 of 22 reviews are 5 stars

5 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 22 times in the past 6 months
Recent client feedback for Express Virtual Assistant indicates a strong overall sentiment, highlighting their professionalism, reliability, and adaptability. Clients noted significant improvements in operational efficiency and communication, with one remarking that the team felt like an extension of their internal staff. Specific instances include enhanced response times for customer inquiries and better organization of administrative tasks. Areas for improvement mentioned were minimal, with suggestions for more proactive strategic recommendations and reporting transparency.
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3 of 5 Call Center Services reviews are 5 stars

5 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Creative Agency
5.0 — Express Virtual Assistant provided call answering services for a creative agency's end customers. The team served as an intake resource for law firms and medical practices. Read more
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Princeton, New Jersey (1) Poway, California (1) Bayside, California (1) Killarney, Florida (1)

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RemSource

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Baltimore, MD

Services provided

10% Call Center Services

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +3

20% Customer Service Outsourcing

10% Business Consulting

10% Financial Consulting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

RemSource is a company specializing in Contact Center Services, providing comprehensive phone support and call handling. The overall feedback from clients is positive, with 100% praising their professional customer service and effective communication. Clients appreciate their efficiency and commitment to customer care, though some note a desire for improved consistency across operators.

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Reviews mention Efficient
Clients have consistently highlighted RemSource's efficiency, noting their ability to deliver quality work swiftly and productively. One client reported a significant reduction in employee stress and a monthly savings of $5,000, attributing these benefits to RemSource's effective service. The overall sentiment reflects a strong appreciation for their efficiency, with one client stating it directly contributes to both companies' positive outcomes, and no areas for improvement were identified.

Virtual Assistant for Telecommunications Company

5.0 Aug 12, 2017

Because they are so efficient, they also increase our productivity, therefore both our companies have positive outcomes. Efficiency is noted as one of their strengths, which contributes significantly to the success of our collaboration.
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2 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Ongoing Administrative Support for Creative Web Agency
5.0 — RemSource provides outsourced administrative assistance for a creative web agency. The team answers phone calls, updates records, schedules meetings, and does project management remotely using Read more
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Industry Experience

RemSource has received positive feedback across various industries, including Automotive, Telecommunications, and Advertising & Marketing. Clients note their expertise in providing efficient customer support and back office services, leading to increased productivity and improved client interactions. In the Automotive sector, they enhanced prospect engagement and close rates. In Telecommunications, their efficiency saved significant costs, while in Advertising & Marketing, they enabled agencies to focus on creative work by managing administrative tasks effectively. Overall, their strengths include reliability, exceptional customer service, and adaptability.
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Automotive Telecommunications Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Clients express a positive sentiment regarding RemSource's cost and value for money. One client noted a significant saving of $5,000 per month, attributing this to the efficiency of their services. Another client initially hesitated due to perceived high costs but later recognized the outstanding service quality justifying the investment. Overall, clients appreciate the balance of affordability and high-quality service, with many recommending RemSource for its reliability and professionalism.
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Salaria Sales Solutions

5.0 7 reviews

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Services provided

25% Call Center Services

25% Content Marketing

25% Customer Service Outsourcing +1

25% Digital Strategy

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Salaria Sales Solutions is a business development sales support firm specializing in lead generation, appointment setting, and outbound sales engine management. The company has received overwhelmingly positive feedback from reviewers, with clients highlighting their professionalism, proactive communication, and ability to exceed expectations in generating qualified leads. Notably, 100% of reviewers emphasize their effective project management and adaptability, leading to significant improvements in sales pipelines and business growth.

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4 of 4 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of Salaria Sales Solutions highlight their exceptional ability to build effective sales pipelines and generate qualified leads. Clients noted impressive outcomes, such as booking 185 demos and achieving significant weekly revenue growth. The team's professionalism, proactive communication, and adaptability to client needs received consistent praise. Reviewers appreciated the structure and discipline in managing outreach processes, with many indicating no areas for improvement. Overall, sentiment towards Salaria Sales Solutions is overwhelmingly positive, reflecting their value in driving sales success.
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Industry Experience

Salaria Sales Solutions has demonstrated robust expertise across various industries, including Automotive, Education, Energy & Natural Resources, Business Services, and Advertising & Marketing. Clients commend their ability to generate qualified leads, enhance outbound sales processes, and provide data-driven insights. The overall sentiment is highly positive, with particular praise for their flexibility, communication, and the measurable impact on pipeline growth. Salaria is particularly well-suited for organizations seeking structured sales support and effective lead generation strategies.
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Select Industry to see insights

Automotive Energy & natural resources Business services Education Other industries Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Salaria Sales Solutions' competitive pricing and strong value for money. For instance, a CEO noted that their pricing fit the budget while providing exceptional value, evident in the consistent booking of qualified meetings. Another client emphasized the impressive conversion rates and measurable pipeline growth achieved at a flat monthly fee, reinforcing the sentiment that Salaria delivers significant ROI. Overall, feedback reflects satisfaction with the cost-effectiveness of their services.
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Gainesville, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1) Jessup, Pennsylvania (1)

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AdvancedMD

5.0 1 review

$1,000+

< $25 / hr

250 - 999

South Jordan, UT

Services provided

15% Call Center Services

75% Back Office Outsourcing

10% Customer Service Outsourcing

Focus Areas

50% Collections Recovery Services

50% Third party verification

AdvancedMD is a company specializing in back-office services, including Call Center and Customer Support Services. Reviews highlight their ability to deliver organized, efficient service that reduces client workload and stress, with consistently favorable results. Approximately 100% of reviewers commend their capability to enhance workflow and create a comforting work atmosphere.

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1 of 1 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing for Hospitality Company
5.0 — Read more
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Industry Experience

AdvancedMD has demonstrated expertise primarily in the Hospitality & Leisure sector, receiving positive feedback for their organized and friendly service, which enhances operational efficiency and client satisfaction. Their ability to streamline back office operations has been noted to save clients significant time and costs, with an emphasis on creating a stress-free work environment. Overall sentiment in this industry is favorable, highlighting their strengths in client service and effective communication.
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Hospitality & leisure

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with AdvancedMD's pricing structure, noting its flexibility in creating bundles tailored to specific needs. One client highlighted savings of $450-$500 monthly, which underscores the perceived value for money. While the overall sentiment is positive, some feedback suggests the company should continue to enhance its offerings to attract more clients, indicating a need for ongoing value improvement in their services.
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Rozlin Financial Group, Inc.

4.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sycamore, IL

Services provided

45% Call Center Services

30% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Rozlin Financial Group, Inc. is a debt collection agency that specializes in collecting uncollectable accounts for various businesses. Across their reviews, clients commend their high collection success rate, efficient communication, and responsiveness. Approximately 100% of reviewers noted positive outcomes in collection efforts, with suggestions for improvement mainly focusing on the need for more accessible online reporting tools.

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Reviews mention Efficient
Clients have expressed a high level of satisfaction with Rozlin Financial Group, Inc.'s efficiency in handling collections. One reviewer noted their impressive collection rate and effective communication, stating, 'They are super efficient and responsive.' The client highlighted the quick processing of accounts and the constant contact maintained by the team, contributing to a successful partnership. Overall, the sentiment regarding their efficiency is overwhelmingly positive.

Third-Party Collection Services for Surgery Center

5.0 Jul 16, 2020

Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them. They also get all accounts uploaded and worked very quickly.
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Industry Experience

Rozlin Financial Group, Inc. has demonstrated strong expertise in the retail and healthcare industries. In retail, they excelled in collections, providing consistent monthly updates, though improvements in online reporting were suggested. In healthcare, they significantly increased account receivables through efficient communication and effective collection strategies, leaving clients highly satisfied. Overall, their strengths in responsiveness and collection success position them as a reliable partner for both retail and healthcare clients seeking improved financial outcomes.
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Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of Rozlin Financial Group, Inc. express a positive sentiment regarding the company's cost and value for money. One client noted consistent monthly payments received from collections, highlighting reliability despite modest collection rates. Another client emphasized the impressive collection success compared to previous providers, appreciating the efficiency and responsiveness of the team. Both reviews suggest that the pricing structure, which includes commission fees, aligns well with the value delivered, although improvements in reporting tools were suggested.
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Your Service VA

5.0 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Clovis, NM

Services provided

10% Call Center Services

50% Back Office Outsourcing

10% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% Sales Outsourcing

Focus Areas

30% Collections Recovery Services

30% B2C Telemarketing & telesales

30% Third party verification +1

10% Customer Surveys & Market Research Calls

Your Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.

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$80 Best for small agencies needing a basic dialer $140 Best for growing B2B companies $250 Best for enterprise teams with high-volume

Smart Dialer for Telemarketing (multi-line)
Maximize your outreach with our professional dialer management and cold calling operations. We set up, optimize, and run your automated dialing system to ensure a steady stream of outbound calls, clean data tracking, and higher connection rates with your target leads.
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Boomsourcing

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Call Center Services

25% Customer Service Outsourcing

20% Demand Generation Marketing +2

20% Sales Outsourcing

10% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

40% B2C Telemarketing & telesales

25% Third party verification +1

10% Customer Surveys & Market Research Calls

Boomsourcing is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations and Telemarketing Services. Reviews highlight their effective lead generation and customer support services, resulting in a 120% improvement in lead qualification and an 85% increase in sales. Clients appreciate their engagement and alignment with company values, with 100% positive feedback regarding their performance and project management.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation Services for Marketing Agency
5.0 — Boomsourcing provides lead generation services for a marketing agency. The team is focused on increasing and qualifying leads for the client. Read more
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Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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Bay Business Group

4.8 6 reviews

$1,000+

Undisclosed

10 - 49

Falls Church, VA

Services provided

10% Call Center Services

70% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Bay Business Group specializes in providing Contact Center Services, including Inbound and Outbound Call Center solutions. Customer reviews highlight their efficiency, as they help companies save approximately $18,000 monthly by fulfilling around 35% of their workload. The company is praised for understanding client needs, with 100% of feedback being positive and no areas identified for improvement.

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Reviews mention Great team
Clients consistently praise Bay Business Group for their exceptional team, highlighting their competence and interpersonal skills. One client noted that tax accountants Darcy and Taylor are 'lovely people and extremely competent,' reflecting overall satisfaction with team performance. The positive sentiment is further reinforced by the client's experience of improved financial reporting and decision-making, alongside a seamless communication process. Overall, the feedback underscores a strong appreciation for the team's professionalism and effectiveness.

Accounting Services for IT Company

5.0 Jul 29, 2026

Darcy and Taylor (Tax Accountants) are both lovely people and extremely competent.
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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Bay Business Group reflect a strong positive sentiment, highlighting their professionalism and responsiveness. Clients noted the team's ability to manage complex accounting tasks efficiently, with one stating, 'They were very prompt and responsive to all our inquiries.' Another client emphasized the proactive tax advice received, leading to 'super clean books' and no IRS audits. Overall, clients praised their collaborative approach and seamless communication, indicating a high level of satisfaction with their services.
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0 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Business Services Company Payment Processing
4.0 — Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Bay Business Group for their competitive pricing and exceptional value. One CEO highlighted their selection due to fitting budget constraints while offering good value for the cost. Another client noted they save approximately $990 monthly, emphasizing the significant return on investment. Overall, feedback reflects a strong sentiment of satisfaction regarding the cost-effectiveness of their services, with no reported areas for improvement in pricing or value.
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Virtual Receptionist Pro

5.0 1 review

Undisclosed

< $25 / hr

2 - 9

Miami, FL

Services provided

100% Call Center Services

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Virtual Receptionist Pro is a call center service provider specializing in inbound call handling and customer support services. Reviewers consistently praise their professional communication and timely response, with 100% noting improvements in managing call volumes. Clients appreciate their effective call filtering, allowing businesses to focus on core tasks. Pricing and alignment of company values are also highlighted as positive aspects.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Travel Agency
5.0 — Virtual Receptionist Pro provided call center services for a travel agency. The team supported the client with their large inbound call volume and receiving calls after hours. Read more
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Industry Experience

Virtual Receptionist Pro has demonstrated strong capabilities in the travel industry, particularly for travel agencies, offering effective call center solutions that enhance operational efficiency. Clients appreciate their fast response times and professional communication, which seamlessly integrates with their teams. Overall sentiment reflects high satisfaction due to VRP's ability to manage inbound call volume effectively, providing good value for cost. This expertise makes them a suitable choice for companies seeking reliable virtual receptionist services in customer-facing roles.
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Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised Virtual Receptionist Pro for offering competitive pricing that aligns well with their budget, highlighting it as a good value for the cost. One client specifically noted that the company's pricing fit their budget and provided excellent value, which allowed them to manage high call volumes effectively. Overall, the sentiment regarding cost and value for money is positive, with no reported issues related to pricing.
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Remote Ops Solutions

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Phoenix, AZ

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

35% Collections Recovery Services

35% B2C Telemarketing & telesales

30% Customer Surveys & Market Research Calls

Remote Ops Solutions offers Customer Support Services, specifically focusing on procurement, fulfillment, and operational finance management. The overall feedback highlights their ability to meet or exceed expectations, demonstrating impressive communication and responsiveness. Clients appreciate their alignment with company values and the value provided for cost, with no areas identified for improvement.

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Industry Experience

Remote Ops Solutions has demonstrated expertise in the Food & Beverage and Advertising & Marketing industries, receiving positive feedback for their effective virtual assistant placements. Clients in the Food & Beverage sector highlighted their success in social media outreach and influencer engagement, while those in Advertising & Marketing praised their administrative support, allowing teams to focus on strategic tasks. Overall, sentiment is highly favorable, indicating that Remote Ops Solutions is a strong fit for businesses seeking skilled support in these sectors.
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Food & Beverage Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients express strong satisfaction with Remote Ops Solutions' pricing and value for money. One client noted the service as a 'great value' and suggested they could 'charge more' given the quality received. Another highlighted the affordability of their virtual assistant services, which allowed the client to focus on higher-level tasks, ultimately enhancing business efficiency. Overall, the sentiment is positive, with clients appreciating the effective cost-to-value ratio offered by the company.
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Servixer, LLC

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

10% Call Center Services

30% Transcription

25% Social Media Marketing +3

15% Digital Strategy

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

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Industry Experience

Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Call Center Services

50% IT Staff Augmentation

25% Customer Service Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Helpt provides Contact Center Services, specializing in Customer Support Services, including after-hours Phone Support and Call Handling. Clients appreciate their effective call screening, with 90% of non-emergency calls being managed efficiently. Reviews highlight their professionalism, timely response, and positive culture, with no noted areas for improvement, indicating a strong customer service ethos.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Industry Experience

Helpt has demonstrated expertise primarily in the POS software industry, successfully managing after-hours support and ensuring effective call screening. Clients praised their responsiveness, friendly staff, and seamless implementation process, highlighting a strong cultural fit and excellent value for cost. Overall sentiment is highly positive, indicating that Helpt is well-suited for organizations seeking reliable customer support solutions, particularly in technology-related sectors.
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Other industries

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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BELAY

0.5 1 review

Undisclosed

$25 - $49 / hr

250 - 999

Roswell, GA

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

56% Collections Recovery Services

44% Customer Surveys & Market Research Calls

BELAY offers bookkeeping services, specializing in supporting clients through contracted professionals. Overall feedback indicates significant dissatisfaction with their services, particularly regarding the handling of multi-unit restaurant chain accounts. Clients report issues with data accuracy, unresponsiveness, and perceived negligence, leading to increased costs and time-consuming rectifications.

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SuccessLink Outsourcing

5.0 1 review

$50,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3

15% Finance & Accounting Outsourcing (FAO)

15% Social Media Marketing

10% Web Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

SuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.

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Industry Experience

SuccessLink Outsourcing has received positive feedback primarily in the real estate industry, focusing on property management services. Clients highlight their expertise in financial organization, efficiency, and effective communication. The company is praised for its ability to quickly understand client needs and deliver high-quality candidates. Overall, the sentiment is highly favorable, suggesting that SuccessLink is a strong fit for clients seeking outsourcing solutions in real estate management.
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Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed high satisfaction with SuccessLink Outsourcing's cost-effectiveness and value for money. One client highlighted that their outsourced controller was more organized and reliable than previous CFOs, indicating strong value. The efficiency and swift delivery of services were noted as 'mind-blowing,' reinforcing the sentiment that the pricing reflects the quality of service provided. Overall, clients found the company to deliver exceptional results without compromising on cost.
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Primary BPO

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Recruitment Process Outsourcing +1

10% Transcription

Focus Areas

50% Collections Recovery Services

50% Third party verification

Primary BPO is a company specializing in Contact Center Services and Customer Support Services, offering solutions such as inbound and outbound call handling, billing, and telephonic support. The majority of reviewers, approximately 80%, praise their efficient project management, timely delivery, and good value for cost. However, some suggest improvements in communication consistency with clients and medical experience of agents.

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Reviews mention Timely
Clients consistently praised Primary BPO for their timely delivery of services and responsiveness to requests. One reviewer highlighted that all items were delivered promptly, noting the company's professionalism in addressing needs. Additionally, the efficiency in screening agents and the swift scheduling of interviews were particularly impressive. Overall, the sentiment regarding timeliness is overwhelmingly positive, though there are suggestions for improved communication between supervisors and clients.

Call Center Services for Ophthalmic Medical Practice

3.0 May 21, 2024

They've delivered all items in a timely manner. Responses to any request or need has been met with compromise, understanding, and professionalism. The efficiency of screening agents and timeliness of offering agents to be interviewed.
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0 of 2 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Scribe & Customer Support Services for Ophthalmology Center
4.5 — Primary BPO provides scribe and customer support services for an ophthalmology practice and surgery center. They schedule patients and handle authorizations, billing, coding, and marketing Read more
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Industry Experience

Primary BPO has demonstrated expertise particularly within the medical industry, specifically ophthalmology practices. Clients praised their ability to enhance productivity, reduce call wait times, and deliver timely project outcomes. Strengths include effective remote staffing solutions and strong communication, although some areas for improvement were noted regarding centralized services. Overall, the sentiment is highly positive, making Primary BPO a strong candidate for organizations in the medical sector seeking reliable BPO services.
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Medical

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NCC

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Oak Brook, IL

Services provided

75% Call Center Services

25% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

NCC is a specialized provider of Contact Center Services, focusing on outbound call operations such as bill collection and appointment setting. Clients frequently highlight their satisfaction with NCC's secure and efficient tools, leading to significant cost savings and increased profits. Approximately 100% of reviews mention high satisfaction with service quality, although some suggest improvements in global presence and pricing.

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Reviews mention High-quality work
Clients have consistently praised NCC for delivering high-quality work, noting significant savings and efficiency improvements. One review highlighted that the service provider's quality of work was a key strength, contributing to monthly savings of $5,000 to $10,000. Despite some feedback suggesting potential improvements in pricing, the overall sentiment indicates that NCC's professional services effectively meet client needs.

Government Collections

3.0 Aug 12, 2017

The quality of work is a significant strength of the service provider. They help us save on wages and makes our workflows more efficient.
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0 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Collections for Real Estate Firm
4.5 — Read more
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Industry Experience

NCC has demonstrated expertise in the real estate and government sectors, providing services such as bill collection and appointment setting. Clients report significant cost savings, with estimates ranging from $5,000 to $10,000 monthly. The company is recognized for delivering quality work and efficient solutions, resulting in increased profits and streamlined workflows. Overall sentiment is positive, particularly in enhancing operational efficiency for businesses within these industries.
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Real estate Government

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients express a high level of satisfaction with NCC's cost-effectiveness, citing substantial monthly savings of $5,000 to $10,000. One client noted an increase in profit by 17% within the first month due to NCC's services. However, there are suggestions for improvement in pricing structure, with one client specifically mentioning that pricing could be more competitive. Overall, NCC is perceived as providing good value for money, particularly in alleviating operational burdens.
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Sales Focus Inc.

4.3 2 reviews

$10,000+

Undisclosed

250 - 999

North Charleston, SC

Services provided

10% Call Center Services

70% Sales Outsourcing

10% Account-Based Marketing +1

10% Recruiting

Focus Areas

25% Collections Recovery Services

50% Third party verification

25% Customer Surveys & Market Research Calls

Sales Focus Inc. specializes in improving customer retention and maximizing sales for diverse industries. Their services include client interaction in multiple languages and redirecting inquiries effectively, contributing to enhanced customer demographics and increased sales. Reviews consistently highlight their impressive communication skills and proactive approach, demonstrating effective service retention and sales growth, earning recognition for their go-getter attitude and skillful execution.

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VinsiAI

5.0 2 reviews

Undisclosed

Undisclosed

2 - 9

Las Vegas, NV

Services provided

35% Call Center Services

25% Customer Service Outsourcing

20% Generative AI +1

20% Sales Outsourcing

Focus Areas

15% Collections Recovery Services

50% Customer Surveys & Market Research Calls

25% B2C Telemarketing & telesales +1

10% Third party verification

VinsiAI is a Contact Center Services provider specializing in Customer Support Services, utilizing AI to handle call volumes and customer service tasks efficiently. Across reviews, 100% of clients highlight VinsiAI's impressive responsiveness and cost-effective solutions, with notable praise for their natural-sounding voice technology and seamless setup process.

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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Food & Beverage Restaurant
5.0 — VinsiAI is developing a natural-sounding voice and conversation tool to take orders from incoming calls for a fast-casual restaurant. Read more
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Industry Experience

VinsiAI has received positive feedback from clients in the Food & Beverage and Business Services industries. In Food & Beverage, they excelled in automating order taking, improving efficiency and customer interaction. In Business Services, clients noted the effective deployment of customer service agents, enhancing response times and satisfaction. Overall, VinsiAI is recognized for its responsiveness, product quality, and cultural fit, making it a strong candidate for businesses seeking AI solutions in these sectors.
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Food & Beverage Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients have consistently highlighted VinsiAI's pricing as a strong point, noting that it fits within their budgets and offers good value for the cost. For instance, a Director from Wicked Chicken emphasized the company's pricing as a key reason for selection, while a BPO owner remarked on VinsiAI providing a lower-cost solution compared to human agents. Overall, the sentiment surrounding VinsiAI's cost and value for money is positive, reflecting satisfaction with the financial aspects of their services.
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Etech

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Nacogdoches, TX

Services provided

45% Call Center Services

40% Customer Service Outsourcing

15% Sales Outsourcing

Focus Areas

33% Collections Recovery Services

34% B2C Telemarketing & telesales

33% Customer Surveys & Market Research Calls

In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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PRWTech

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Philadelphia, PA

Services provided

35% Call Center Services

35% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
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Datamark

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

El Paso, TX

Services provided

21% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

19% Back Office Outsourcing +3

15% Business Consulting

10% Customer Service Outsourcing

10% Financial Consulting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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Statlinx

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Stamford, CT

Services provided

70% Call Center Services

30% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Founded in 1998, Statlinx is a small call center. Their services include Call Center Services and Back Office Outsourcing.
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Centro

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Winchester, VA

Services provided

15% Call Center Services

30% HR Outsourcing

15% Customer Service Outsourcing +5

10% CRM Consulting and SI

10% IT Managed Services

10% Sales Outsourcing

5% Back Office Outsourcing

5% ERP Consulting and SI

Focus Areas

14% Collections Recovery Services

43% B2C Telemarketing & telesales

29% Third party verification +1

14% Customer Surveys & Market Research Calls

Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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Brown & Joseph

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Itasca, IL

Services provided

40% Call Center Services

30% Custom Software Development

20% Business Consulting +1

10% Customer Service Outsourcing

Focus Areas

71% Collections Recovery Services

15% B2C Telemarketing & telesales

14% Third party verification

Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.
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Touchstone Communications

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Fort Worth, TX

Services provided

55% Call Center Services

25% Transcription

10% Social Media Marketing +2

5% Accounting

5% Custom Software Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Touchstone Communications is a phone answering service. The team is headquartered in Fort Worth, Texas and Islamabad, Pakistan, and their services include Call Center Services and Transcription.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Document Digitization & Management

Focus Areas

60% Collections Recovery Services

35% Third party verification

5% Customer Surveys & Market Research Calls

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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Bellmedex

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

Renton, WA

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

55% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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Eminence RCM

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

McKinney, TX

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

55% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Headquartered in McKinney, Texas, Eminence RCM is a large Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Back Office Outsourcing.
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Magellan Solutions USA

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Melbourne, FL

Services provided

80% Call Center Services

20% Back Office Outsourcing

Focus Areas

40% Collections Recovery Services

40% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Founded in 2012, Magellan Solutions USA is a midsize Melbourne, Florida-based call center company. Their services include Call Center Services and Back Office Outsourcing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

U.S. Collections FAQs

U.S.-based agencies understand the Fair Debt Collection Practices Act (FDCPA), Regulation F, and state-by-state licensing requirements. They typically maintain nationwide skip tracing, credit bureau reporting (Experian, Equifax, TransUnion), and attorney networks for escalation when needed.

For highly regulated sectors—healthcare, financial services, and education—U.S. firms can align with HIPAA, GLBA, and FERPA standards, offer SOC 2–audited data controls, and provide bilingual outreach with time zone coverage across the country. If your customers or debtors are in multiple states, a domestic partner simplifies compliance, jurisdiction, and recovery operations.

Pricing depends on factors like debt age, balance size, volume, consumer vs. commercial, and whether legal action is required. On Clutch, most U.S.-based collections firms charge:

Contingency collections (no recovery, no fee): about 18%–35% of amounts recovered for recent B2B claims; 30%–50% for older or consumer accounts.
Early-out/first-party programs: roughly 4%–10% of dollars recovered.
Letter series/pre-collection outreach: about $10 – $25 per account.
Legal collections: often 35%–50% of recovered funds plus court costs/filing fees.
Setup/minimums: some agencies charge a small setup fee ($0 – $500) or require monthly minimum volumes; many waive these for larger portfolios.

Request quotes from multiple firms on Clutch and compare exact contingency tiers by balance/aging, dispute handling, and any add-ons (e.g., credit reporting, skip tracing, or data enrichment).

Most U.S. agencies support both consumer and commercial recovery across sectors such as:

Healthcare and dental
Financial services, fintech, and lending
SaaS and subscription/e-commerce
Manufacturing, distribution, and wholesale B2B
Property management, home services, and utilities
Education and student services
Professional services (legal, accounting, marketing)
Government and municipal receivables

When shortlisting, filter for firms with proven outcomes and compliance frameworks in your specific industry.

Define your project’s specific requirements and objectives. After that, browse through Clutch’s directories and assess your options by following these steps:

Verify compliance — FDCPA training, Reg F readiness, state licensing, ACA International membership, and data security (SOC 2, encryption, TCPA compliance).
Assess capabilities — omnichannel outreach, skip tracing depth, credit bureau reporting, dispute resolution, and legal escalation options.
Compare performance — recovery rates by aging bucket, time-to-first-contact, complaint rate, and QA monitoring.
Review reputation — Clutch reviews, references in your industry, sample scripts/letters, and call recording policies.
Clarify terms — transparent contingency tiers, minimums, cancellation terms, and how they handle fees, chargebacks, and small-balance accounts.

“Guaranteed” recovery rates or vague, one-size-fits-all pricing
No written compliance program, outdated FDCPA/Reg F training, or missing state licenses
Aggressive or harassing tactics; limited QA, call recording, or manager review
High consumer complaint rates or poor dispute handling/documentation
Unclear data security posture (no SOC 2, weak access controls, no audit logs)
Hidden fees, long lock-in terms, or refusal to provide sample reports and scripts
No proof of insurance/bonding; unwilling to sign a BAA (for healthcare)
Minimal transparency on recovery metrics and communication cadence

Avoid these red flags at all costs. One of the best ways to mitigate risk is to do your diligence when choosing the right partner.

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Reviews mention Experienced

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Reviewed 23 times in the past 6 months

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Reviewed 8 times in the past 6 months

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Top Customer Service is very responsive

Reviews mention Receptive

Call Center & Sales Support for Logistics Company

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Reviews mention Great team

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Reviewed 4 times in the past 6 months

Award Winning Appointment Setting Team

Reviewed 3 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Well-organized projects

Recruitment Services for Financial Services Company

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Select VoiceCom is very responsive

Reviewed 2 times in the past 6 months

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Call Center Services for Automotive Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Collections Recovery Services Experience

Call Center Services for Marketing Firm

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Average Project Cost Breakdown

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Back Office Outsourcing for Warehouse Broker Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Passionate about their work

Market Research for Food & Beverage Consultancy

Call Center Services for IT Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Timely

Lead Contact and Follow-Up for Real Estate Firm

Customer Service and Order Processing for Retail Company

Industry Experience

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Reviews mention Detail-oriented

Outsourced Staff for Insurance Company

Solvo Global is very responsive

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Chat Support Services for Solar Solutions Company

Industry Experience

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