Home Inbound Voice Services Collections United States

Top Collections Agencies in the United States

Collections agencies in the United States help businesses recover past-due accounts while protecting brand reputation and staying compliant with federal and state laws. From New York’s financial sector and Silicon Valley’s tech ecosystem to healthcare hubs in Nashville and the Midwest’s manufacturing base, U.S. agencies bring domain depth, bilingual support, and litigation networks across state lines.

Clutch makes it easier to choose with verified client reviews, case studies, and detailed service profiles you can filter by budget, industry, location, and engagement model (consumer, commercial, early-out, legal). Compare portfolios, recovery metrics, and compliance standards (FDCPA, Reg F, SOC 2) to find the right fit faster. Explore related directories to start shortlisting:

• Top Collections Agencies

• Collections Agencies in New York

• Collections Agencies in Los Angeles

• Collections Agencies in Dallas

• U.S. Collections Agencies for Healthcare

Ratings Updated: June 2, 2026

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1840 & Company

4.8 15 reviews

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Premier Verified

$10,000+

< $25 / hr

250 - 999

Overland Park, KS

Services provided

15% Call Center Services

20% Customer Service Outsourcing

20% HR Outsourcing +3

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

15% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

1840 & Company is a contact center service provider specializing in inbound and outbound call handling, customer support, and telemarketing services. Reviewers highlight their excellent project management, adaptability, and ability to consistently meet deadlines. Approximately 95% of feedback praises their responsiveness and professionalism, with a notable focus on their alignment with client needs and values.

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Reviews mention Experienced
Clients have expressed a highly positive sentiment regarding the expertise of 1840 & Company, highlighting their impressive sales and operational leadership. One client noted the 'Sales DNA' they provided, which was lacking in other partners. They praised the team's excellent communication and timely delivery of results, with sales performance exceeding expectations month over month. A minor issue during the transition was quickly addressed, showcasing their responsiveness and commitment to quality service.

B2B Phone Sales Team Dev & Mgmt for VoIP Telecom Provider

5.0 Jun 21, 2024

They had great company and operational experience and leadership. They were able to demonstrate the 'Sales DNA' that had been missing from other potential BPO partners we'd considered. They had sales and operations leaders ready early in the process and delivered results VERY quickly in the pilot phase. The level of engagement from their CEO down to their operations/QA team showed they understood sales, outbound sales, telco, and how our business needed to operate immediately.
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Industry Experience

1840 & Company has demonstrated expertise across various industries, including Healthcare, eCommerce, Advertising & Marketing, Telecommunications, Software, Financial Services, Manufacturing, Food & Beverages, Retail, and Business Services. Clients commend their recruitment efficiency, quick responsiveness, and high-quality candidate sourcing, leading to significant business growth and improved operational outcomes. Overall sentiment across industries is highly positive, highlighting 1840 & Company's adaptability and effective communication as key strengths.
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Healthcare eCommerce Advertising & marketing Telecommunications Software Financial services Manufacturing Business services Food & Beverages Retail Human Resources

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight 1840 & Company as providing excellent value for money, with many noting that their pricing aligns well with their budgets. For instance, one client emphasized that the pricing fit their budget and offered good value for the cost, while another mentioned the company's ability to deliver quality candidates without wasting time. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services provided.
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United States (7) Canada (3) Australia (1) Kenya (1)

This provider is fluent in 10 languages:

English

Spanish

Arabic

Mandarin

French

Italian

German

Hindi

Portuguese

Romanian

This provider is available in 1 time zone:

Central Standard Time (CST)

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Uassist.ME

4.6 34 reviews
Premier Verified

$5,000+

< $25 / hr

250 - 999

Miami Beach, FL

Services provided

10% Call Center Services

50% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

45% Collections Recovery Services

30% B2C Telemarketing & telesales

15% Third party verification +1

10% Customer Surveys & Market Research Calls

Uassist.ME is a proficient provider of Contact Center Services that offers diverse solutions such as Customer Support Services, Inbound Call Center, and Administrative Assistance. The company is praised for effective communication, with approximately 100% of clients highlighting their responsiveness and detail-oriented service. Reviews indicate an impressive 90% satisfaction rate for their phone support and customer care services.

See all 34 projects
4 of 5 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Administrative Support for Mortgage Company
5.0 — Uassist.ME provides administrative support for a mortgage company. They're helping the client organize customer files and conduct follow-up calls as needed. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (8) $50,000 to $199,999 (6) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Uassist.ME as a cost-effective solution providing significant value for money. For instance, one client noted a 30% business growth attributed to their services, while another highlighted a 97% customer satisfaction rate linked to their assistance. Feedback emphasizes the company's reliability and responsiveness, often describing their virtual assistants as professional and well-trained. However, there are mentions of varying quality in service delivery, suggesting that while many clients are satisfied, some have experienced inconsistencies.
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More responsive than most other service providers

Uassist.ME is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (28) Canada (2) Brazil (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 1 time zone:

Mountain Standard Time (MST)

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Wing Assistant

4.7 36 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

20% Collections Recovery Services

40% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

20% Third party verification

Wing Assistant is a company specializing in Customer Support Services and Call Handling. Reviewers commend the company for its high call answer percentage, consistently exceeding their 90% target with a performance never below 95%. Clients appreciate the seamless integration of Wing Assistant's team, noting their dedication and timely delivery, with the majority of feedback being positive and highlighting their reliability and effective communication.

See all 36 projects
Reviews mention Team players
Clients have highlighted Wing Assistant's strong team player sentiment, noting their disciplined and punctual approach. One client emphasized the effective collaboration with marketing and product teams, which contributed to successful project outcomes. However, there was a mention of the sales manager occasionally overcommitting, suggesting an area for improvement. Overall, the feedback reflects a positive sentiment regarding teamwork and collaboration.

Customer Service & Sales Outsourcing for Job Consultancy

5.0 May 9, 2025

The team was disciplined and punctual. Wing's employees have great work ethic. This reflects their ability to function effectively as team players, ensuring that tasks are completed efficiently and on time.
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Industry Experience

Wing Assistant has demonstrated strong capabilities across various industries, including construction, advertising & marketing, healthcare, education, and more. Clients commend their expertise in administrative support, social media management, and data processing, leading to improved operational efficiency and community engagement. The overall sentiment highlights Wing Assistant's proactive communication, timely delivery, and value for cost, making them a suitable partner for businesses seeking support in these sectors.
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Information technology Advertising & marketing Software Education Medical Healthcare Construction Consulting Beauty & Cosmetics Business services Legal Arts, entertainment & music Nonprofit Real estate Financial services Human Resources Logistics & Supply Chain Other Industry Manufacturing Home Services

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Overall, clients express positive sentiment regarding the cost and value for money offered by Wing Assistant. Many reviews highlight that the pricing fits within budget constraints and delivers good value for the services provided. For instance, one client noted that they achieved operational efficiency at just 20% of the cost compared to domestic services. Another mentioned that the onboarding process was completed swiftly and cost-effectively, allowing them to focus on core tasks. However, there are some concerns about the consistency of service delivery, suggesting room for improvement in certain instances.
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United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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The Hour - Back Office and Virtual Assistant Services

5.0 26 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

10% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

10% Collections Recovery Services

50% Customer Surveys & Market Research Calls

30% Third party verification +1

10% B2C Telemarketing & telesales

The Hour - Back Office and Virtual Assistant Services specializes in providing virtual assistance and back-office support, offering services like administrative management, marketing support, data management, and financial operations. Overall, the reviews are overwhelmingly positive, with consistent praise for their professionalism, reliability, and efficiency. Approximately 100% of reviewers noted their punctuality and accuracy, and many highlighted the team's adaptability and effective communication.

See all 26 projects

11 of 11 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 11 times in the past 6 months
Recent reviews for The Hour - Back Office and Virtual Assistant Services highlight their exceptional reliability, communication, and efficiency in handling various administrative tasks across multiple industries. Clients commend their responsiveness and the significant impact on workflow organization, with one client noting a 70% reduction in workload. The team is praised for their professionalism and adaptability, consistently meeting deadlines. Overall sentiment is highly positive, with no significant areas for improvement identified by clients.
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Industry Experience

The Hour - Back Office and Virtual Assistant Services has demonstrated expertise across various industries including Insurance, Information Technology, Financial Services, eCommerce, Advertising & Marketing, and Business Services. Clients commend their reliability, responsiveness, and the ability to enhance operational efficiency, particularly in insurance-related tasks such as quoting and policy administration. Overall, feedback reflects a highly positive sentiment, with clients noting the provider's strong communication skills and adaptability, making them a suitable partner for firms seeking operational support.
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Advertising & marketing Pharmaceuticals Human Resources Real estate Software eCommerce Business services Retail Financial services Information technology Insurance

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend The Hour - Back Office and Virtual Assistant Services for their competitive pricing and exceptional value for money. A manager from Integrity Insurance noted that their pricing fit their budget while delivering significant business improvements. Similarly, the CTO of Harvest MSP emphasized the good value for cost and responsiveness of their team. Overall, feedback reflects a strong sentiment that The Hour offers reliable, efficient services at affordable rates, making them a solid choice for various operational needs.
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Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

10% Call Center Services

55% Customer Service Outsourcing

15% Data Annotation Services +2

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

30% Collections Recovery Services

30% Customer Surveys & Market Research Calls

30% Third party verification +1

10% B2C Telemarketing & telesales

Top Customer Service is a Contact Center Services provider specializing in inbound call handling, Customer Support Services, and telephonic support across diverse industries. With a focus on professionalism and value, 100% of clients praise their agents' ability to manage inquiries efficiently and represent brands positively. Their well-organized project management and consistent service delivery have contributed to faster response times and improved customer satisfaction.

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Reviews mention Great team
Clients have consistently praised Top Customer Service for their impressive team dynamics and adaptability. One client highlighted their ability to learn and effectively respond to customer inquiries in technical languages, noting, 'Their teammates are good learners.' Additionally, the client commended the team's leadership and management, stating, 'Top Customer Service has good leadership and management.' Overall, the sentiment reflects a strong appreciation for the team's capabilities and responsiveness.

Customer Service Outsourcing for Software Development Co

5.0 Jun 30, 2025

We manage the project in-house. Top Customer Service team lead is always available and delivers our requests. We speak with him once a month and have a meeting where he gives us a detailed overview of what they've done. Top Customer Service's teammates are good learners. They've learned about the languages we work with and can respond to our customers' inquiries.
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27 of 27 reviews are 5 stars

7 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 27 times in the past 6 months
In the last six months, Top Customer Service has received overwhelmingly positive feedback from clients across various industries. Clients praised their professionalism, responsiveness, and ability to handle inquiries efficiently, leading to improved communication and customer satisfaction. For instance, one client noted a 50% reduction in response times, while another highlighted the team's understanding of brand voice. Minor suggestions for improvement included more proactive communication and strategic insights, but overall, clients expressed high satisfaction with the quality of service provided.
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Select Industry to see insights

Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Top Virtual Assistant

5.0 72 reviews
Premier Verified

$1,000+

Undisclosed

50 - 249

Philadelphia, PA

Services provided

10% Call Center Services

30% Back Office Outsourcing

30% Content Writing Services +3

10% Accounting

10% Search Engine Optimization

10% Social Media Marketing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Top Virtual Assistant is a customer support services company specializing in call handling, inbound and outbound call centers, and telephonic support. With a 95% positive feedback rate, clients commend their flexibility, professional approach, and seamless integration into existing workflows. Approximately 80% of reviews highlight their ability to improve efficiency and customer communication, underscoring their role as a reliable extension of client operations.

See all 72 projects
14 of 14 reviews are 5 stars

3 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 14 times in the past 6 months
Recent reviews for Top Virtual Assistant reflect a strong overall sentiment, highlighting their reliability, professionalism, and effective communication. Clients noted significant improvements in response times and organizational efficiency, particularly in managing administrative tasks and customer inquiries. Specific feedback praised their adaptability and proactive problem-solving approach, with one client stating they saved 20-25 hours per week. Suggestions for improvement included more frequent performance reporting, which did not detract from the positive experiences shared.
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12 of 12 Call Center Services reviews are 5 stars

11 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Life Insurance Company
5.0 — Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (21) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight the excellent value for money provided by Top Virtual Assistant, noting their competitive pricing and high-quality service. One marketing manager remarked on the 'good value for cost,' while another client emphasized their ability to streamline operations, leading to significant time savings and improved efficiency. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of the services, with many stating they avoided the need for additional full-time staff, thereby reducing overhead costs.
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United States (14) Canada (7) Australia (1) England (1)

This provider is available in 37 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Appointment Setter Online

5.0 54 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

55% Sales Outsourcing

25% Back Office Outsourcing

Focus Areas

10% Collections Recovery Services

70% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Appointment Setter Online is a company specializing in Contact Center Services, particularly focusing on outbound call center and appointment scheduling. The reviews reflect an overwhelmingly positive sentiment, with clients highlighting their professionalism, consistency, and ability to deliver qualified leads and appointments. Approximately 90% of the reviewers noted improved sales pipelines and conversion rates, emphasizing their effective telephonic support and customer service center capabilities.

See all 54 projects

18 of 19 Call Center Services reviews are 5 stars

10 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Services & Sales Outsourcing for Resume Writing Co
5.0 — A resume company has hired Appointment Setter Online to manage their calls, chats, and emails. The team has also made outbound calls and answered the inquiries. Currently, they answer calls in the Read more
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Industry Experience

Appointment Setter Online has demonstrated expertise across various industries, including Electric, Education, Automotive, Legal, and Construction. Clients highlighted their strengths in lead qualification, appointment setting, and tailored communication, resulting in improved conversions and efficiency. Overall sentiment is positive, with particular praise for their adaptability and understanding of industry-specific needs. Their impact is notably strong in sectors like Education and Automotive, making them a suitable choice for clients seeking effective appointment setting solutions.
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Construction Agriculture Electric Financial services Consumer products & services Software Dental Roofing Business services Research Publishing Non-profit Medical Advertising & marketing Nonprofit Home Services Legal Automotive Education

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Average Project Cost Breakdown

$10,000 to $49,000 (24) $50,000 to $199,999 (8) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend Appointment Setter Online for their exceptional value for money and competitive pricing. Multiple testimonials highlight the company's ability to deliver qualified leads and efficiently manage appointments, resulting in improved conversion rates. For instance, one client noted a 40% increase in qualified appointments, while another mentioned a significant rise in scheduled consultations. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, with many clients indicating they received more than they paid for.
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More responsive than most other service providers

Appointment Setter Online is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Afrishore BPO

5.0 3 reviews
Premier Verified

$5,000+

< $25 / hr

250 - 999

Dallas, TX

Services provided

50% Call Center Services

35% Customer Service Outsourcing

10% Accounting +1

5% Marketing Strategy

Focus Areas

40% Collections Recovery Services

30% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Afrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.

See all 3 projects
3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, Afrishore BPO has received consistently positive feedback from clients across various sectors. Clients praised their professionalism, effective communication, and results-oriented approach, noting significant improvements in lead conversion rates and customer retention. Specific highlights include a 100% client retention rate for a fitness startup and timely delivery of tax compliance submissions for a financial services company. Overall, clients express high satisfaction and find Afrishore BPO to be a strong cultural fit.
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South Africa (1) United States (1) England (1)

This provider is fluent in 6 languages:

English

French

Portuguese

German

Italian

Dutch

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Dallas, TX

4615 Briar Oaks Circle
Dallas, TX 75287
2 - 5

+27 101 095 888

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Savannah, GA

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

45% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

See all 9 projects
Reviews mention Flexible
The feedback regarding Select VoiceCom highlights their notable flexibility in project management. Clients emphasized their responsiveness to changing requirements and their proactive problem-solving approach. For instance, one client praised their ability to swiftly address challenges and implement effective solutions, ensuring alignment with project goals. Overall, the sentiment reflects a strong appreciation for Select VoiceCom's adaptability and dedication to client satisfaction, contributing significantly to the success of their campaigns.

Call Center Services for MarTech Company

5.0 Jan 19, 2025

Yes, very flexible and agile to help continue to optimize and create efficiencies for the campaign.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Helpware CX

4.8 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

50% Collections Recovery Services

50% B2C Telemarketing & telesales

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

See all 47 projects
Reviews mention Customized support
Clients express a highly positive sentiment regarding Helpware's customized support, highlighting their willingness to tailor services to meet specific needs. One client noted, "They are willing to customize our needs," emphasizing the company's adaptability. Overall, feedback indicates satisfaction with Helpware's responsiveness and alignment with client objectives, reinforcing their reputation for delivering personalized service without noted areas for improvement.

Customer Support for Clothing Company

5.0 Dec 8, 2023

What did you find most impressive or unique about this company? They are willing to customize our needs.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback highlights Helpware CX's effectiveness in customer research and marketing, resulting in the acquisition of six new customers. Clients commend the team's impressive speed and efficient project management, facilitated through seamless communication. The positive sentiment is reinforced by a client's satisfaction with the value provided relative to cost, with no suggested areas for improvement. Overall, Helpware CX is viewed as a reliable partner for marketing initiatives.
Read 1 Recent Review

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Industry Experience

Helpware has demonstrated expertise across various industries, including Information Technology, Healthcare, eCommerce, Automotive, and Media. Clients praise their effective project management, quick adaptability, and high-quality service delivery. In Information Technology, they excelled in cybersecurity and technical support, while in Healthcare, they improved patient acquisition and streamlined processes. In eCommerce, Helpware enhanced customer service responsiveness. Overall, their strengths lie in customer support, operational efficiency, and a dedication to aligning with client values and goals.
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Select Industry to see insights

Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive Telecommunications

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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Focus Areas

20% Collections Recovery Services

30% Third party verification

25% B2C Telemarketing & telesales +1

25% Customer Surveys & Market Research Calls

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

See all 28 projects
Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Solvo Global

5.0 7 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Duluth, GA

Services provided

15% Call Center Services

30% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +5

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Solvo Global is a company specializing in Contact Center Services, including Customer Support Services and Telephonic Support. Reviewers consistently highlight their professionalism and efficiency, with 100% positive feedback praising their seamless communication and proactive approach. Clients appreciate the well-documented processes and strategic candidate sourcing, noting Solvo Global's ability to enhance business operations at competitive prices.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

BPO Services for Management Consulting Firm
5.0 — Solvo Global handles BPO services for a management consulting firm that caters to the legal industry. This involves conducting call center services, setting appointments, nurturing leads, and other Read more
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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Solvo Global for their exceptional value and cost-effectiveness. One client highlighted their 'most cost efficient way to hire and scale,' while another noted that Solvo's pricing was 'reasonable' and 'affordable.' Additionally, a CEO reported saving over $2 million annually through their services. Overall, the sentiment reflects high satisfaction with both the quality of service provided and the financial benefits realized, making Solvo Global a strong contender for cost-conscious businesses.
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More responsive than most other service providers

Solvo Global is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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View projects from:

Chicago, Illinois (2) Austin, Texas (1) Beaumont, Texas (1) San Ramon, California (1) Philadelphia, Pennsylvania (1) Kewanee, Illinois (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 8 time zones:

Colombia Time (COT)

Brazil Eastern Time (BET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

Canada Newfoundland Time (CNT)

Puerto Rico and US Virgin Islands Time (PRT)

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Southwest Recovery Services

5.0 1 review
Verified

$5,000+

Undisclosed

10 - 49

Addison, TX

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

Southwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Southwest Recovery Services for their impressive 50% success rate in collections, recovering significant amounts from overdue accounts. A client noted the effective communication and project management, stating that the team has successfully prevented accounts from aging. The owner, Steve, received specific commendation for his sales expertise. Overall, the feedback is highly positive, with no suggested areas for improvement.
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1 of 1 Collections Recovery Services reviews is 5 stars

1 new review for Collections Recovery Services in past 6 months

$50,000 – $199,999 avg. project cost

Collections Recovery Services Experience

Southwest Recovery Services has garnered positive feedback in the Collections Recovery Services domain, boasting a 50% success rate in recovering overdue accounts, which is considered exemplary. Clients have reported recovering between $3,000 to $10,000 from accounts past due by 2 to 12 months. The provider’s effective communication and project management have been highlighted, with clients valuing their expertise and sales capabilities. Overall, clients express a high level of satisfaction, with no significant areas for improvement noted.
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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Marketing Firm
5.0 — Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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Cloud Sourcing

5.0 5 reviews
Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

50% Collections Recovery Services

50% B2C Telemarketing & telesales

Cloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for Warehouse Broker Co
5.0 — Cloud Sourcing provides BPO services for a warehouse broker company. The team assists with inbound and outbound sales and handles all clerical and administrative work. Read more
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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Healthcare Real estate Transportation Financial services Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

15% Call Center Services

25% Customer Service Outsourcing

25% Market Research +4

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

Focus Areas

25% Collections Recovery Services

35% Customer Surveys & Market Research Calls

30% B2C Telemarketing & telesales +1

10% Third party verification

CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

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Reviews mention Proactive
Overall, client sentiment regarding CallZent's proactivity is overwhelmingly positive. Clients consistently highlight their proactive communication and responsiveness, noting that CallZent anticipates needs and addresses concerns swiftly. For instance, a CEO remarked on their 'impressive project management' and organization, while a VP praised their 'proactive attitude' and ability to adapt quickly. This proactive approach has led to enhanced service quality, improved efficiency, and elevated customer satisfaction across various projects.

Customer Service Outsourcing for Grocery Store

5.0 Apr 11, 2025

CallZent’s project management was exceptional. They consistently delivered on time, even during high-demand periods. Their team was highly responsive, quickly adapting to our evolving needs and ensuring that any issues were addressed promptly. They maintained clear communication throughout the process, providing regular updates and making adjustments as necessary to meet our goals. They were proactive.
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Customer Service Outsourcing for Custom Manufacturing Co

5.0 Apr 14, 2025

Their detailed reporting made tracking KPIs easy, and the proactive approach directly contributed to smoother operations and happier customers. Everything was delivered on time, with clear milestones and regular updates. They were highly responsive, quickly addressing any concerns or changes. Communication was smooth and consistent throughout, and their proactive attitude made us feel confident and supported every step of the way. What impressed us most was their reliability and proactive mindset. They didn’t just follow instructions, they anticipated our needs and offered thoughtful solutions.
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Software Dev & Customer Service Outsourcing for E-Comm Co

5.0 Apr 21, 2025

CallZent’s project management was outstanding. They maintained clear communication throughout the entire process and kept us updated with regular progress reports and check-ins. Every milestone was delivered on time, and in some cases, even ahead of schedule. They were highly responsive to our feedback and quick to adapt when priorities shifted. Their ability to stay organized, proactive, and genuinely attentive to our needs made the collaboration smooth and stress-free from start to finish.
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Call Center Services for IT Services Company

5.0 Apr 25, 2025

CallZent’s project management was impressive, structured, responsive, and always on point. They delivered all milestones on time and adapted quickly to our evolving support needs. Communication was seamless, and their team remained proactive in addressing issues. Their dedication and reliability made them a trusted extension of our customer service operations.
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Custom Web App for Financial Services Company

5.0 Apr 26, 2025

CallZent’s project management was excellent, very organized, responsive, and proactive. They delivered each milestone right on schedule and kept communication clear throughout. Whenever we had new requests or adjustments, they adapted quickly without compromising quality.
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4 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for IT Company
5.0 — CallZent provided inbound and outbound call center services for an IT company. The team handled Tier 1 support queries, logged client interactions, provided after-hours support, and created a Read more
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Industry Experience

CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.
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Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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Call Center Services International

Not yet reviewed
Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

45% Call Center Services

30% Customer Service Outsourcing

10% Recruitment Process Outsourcing +2

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

20% Call Center Services

50% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% IT Managed Services

Focus Areas

30% Collections Recovery Services

70% Customer Surveys & Market Research Calls

Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.

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Reviews mention Exceptional performance
Global Response has consistently received exceptional feedback from clients, highlighting their expertise and outstanding customer service. One client noted, "They are experts in this business," while another praised their ability to provide timely assistance, stating, "Our company values Global Response's great customer service." Overall, clients express high satisfaction, emphasizing that the company effectively saves money and time, with no significant areas for improvement identified.

Order Processing Support for Financial Company

4.0 Nov 2, 2017

They are experts in this business.
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Industry Experience

The service provider has garnered positive feedback across various industries, including Financial Services, Hospitality & Leisure, Retail, Real Estate, and Business Services. Clients commend their responsiveness, innovative solutions, and ability to handle high volumes of calls effectively. In Financial Services, they are noted for saving significant costs while enhancing efficiency. In Hospitality, they excel in customer service. Overall, the provider is recognized for their strong partnership ethos and operational expertise, making them a suitable choice for businesses seeking reliable inbound support.
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Healthcare Retail Real estate Hospitality & leisure Business services Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally express satisfaction with the company's cost-effectiveness and value for money, highlighting their ability to save substantial amounts. One client noted a monthly savings of $12,000, while another emphasized that the service provider significantly reduced operational costs and improved efficiency. Overall, the sentiment is positive, with clients appreciating the responsive service and strategic partnership, although specific pricing details are often undisclosed.
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Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

This provider is fluent in 1 language:

English

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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OnQ Global

5.0 6 reviews

Undisclosed

Undisclosed

250 - 999

Houston, TX

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

OnQ Global is a versatile provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Handling, and Telephonic Support. The reviews reflect a high level of satisfaction, with consistent praise for their quality and commitment, exceeding expectations in metrics like speed and resolution. While they experienced minor employee turnover, 90% of reviews commend their project management and alignment with client goals.

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4 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

BPO & Back-Office Outsourcing for Medical Equipment Company
5.0 — OnQ Global provides BPO outsourcing services for a medical equipment company. The team offers data entry services, takes inbound phone calls, and follows up with insurance payers via phone. Read more
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Industry Experience

OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.
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Medical

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Average Project Cost Breakdown

Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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St. Louis, Missouri (1) Raleigh, North Carolina (1) Jeffersonville, Indiana (1) Reno, Nevada (1)

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LiveAdmins

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Services provided

25% Call Center Services

25% AI Development

20% Customer Service Outsourcing +2

15% AI Consulting

15% Generative AI

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

LiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Chat Support Services for Solar Solutions Company
5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
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Industry Experience

The provider has received positive feedback from the construction industry, specifically for their work with solar energy solutions. Clients appreciate the personalized, human-centric chat service that effectively engages both residential and commercial customers. Their strengths include timely project delivery, excellent communication, and responsiveness. The overall sentiment indicates strong expertise in the construction sector, making them a suitable choice for businesses seeking customer support solutions focused on human interaction.
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What Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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GroupOne

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Jefferson City, MO

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Transcription

Focus Areas

50% Collections Recovery Services

50% Third party verification

GroupOne is a service provider specializing in Contact Center and Customer Support Services, particularly in medical billing. Feedback indicates that 75% of the workload is alleviated for clients, saving 20 man-hours monthly. While users find the service easy to utilize, there is room for improvement in reporting capabilities.

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0 of 1 Call Center Services reviews are 5 stars

$10,000,000 + avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing Support for Health Company
4.0 — Read more
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Industry Experience

GroupOne has received positive feedback primarily from clients in the healthcare industry, where they have demonstrated expertise in medical billing and back office services. Clients appreciate their ability to save significant amounts of time and improve operational efficiency, noting that they handle 75% of previously in-house tasks. Overall sentiment reflects a strong satisfaction with their client service and communication, though there is room for improvement in reporting services. This suggests GroupOne is a suitable partner for healthcare organizations seeking reliable administrative support.
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Healthcare

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients have reported that GroupOne offers a long-term pricing structure that delivers significant value, saving them approximately 20 man-hours monthly. One client noted that their internal staff can avoid 75% of prior workload, highlighting efficiency and cost-effectiveness. Overall sentiment indicates that clients find the services easy to use and reasonably priced, although there is room for improvement in reporting services.
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Express Virtual Assistant

4.6 27 reviews

$1,000+

< $25 / hr

250 - 999

Princeton, NJ

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

30% Collections Recovery Services

30% Third party verification

20% B2C Telemarketing & telesales +1

20% Customer Surveys & Market Research Calls

Express Virtual Assistant is a company specializing in Call Center Services, offering comprehensive customer support and call handling solutions. The reviews consistently highlight their professionalism, responsiveness, and ability to enhance communication efficiency, with 100% of reviewers praising their service quality and meeting deadlines. Most notable is their adeptness in managing both inbound and outbound calls, as well as telephonic support.

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Reviews mention High-quality work
Clients consistently praised Express Virtual Assistant for delivering high-quality work and maintaining professionalism. One client noted their 'ability to handle tasks with accuracy and consistency,' while another highlighted their 'impressive' ownership of responsibilities without needing supervision. Both reviews emphasized significant improvements in operational efficiency, timely delivery, and clear communication, reinforcing an overall sentiment of satisfaction with the quality of services provided.

Virtual Assistant Services for Home Renovation Co

5.0 Feb 25, 2026

The ability to take ownership of tasks and deliver quality administrative support without continuous supervision was impressive. Express Virtual Assistant maintained a highly organized workflow, delivered results on schedule, and communicated clearly. We are extremely satisfied with the collaboration and do not have any recommendations for improvement.
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Virtual Assistant Services for Trading & Supply Company

4.5 Mar 23, 2026

The professionalism and ability to handle tasks with accuracy and consistency stood out. They adapted quickly to our workflow and maintained high-quality standards throughout.
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Industry Experience

Express Virtual Assistant has demonstrated strong expertise across various sectors, notably in Contracting, Automotive, Construction, Financial Services, and Education. Clients commend their professionalism, adaptability, and efficiency in managing administrative tasks and customer interactions. Positive feedback highlights their ability to enhance operational workflows, improve data accuracy, and maintain effective communication. Overall, they are well-suited for clients seeking reliable support within these industries, particularly those needing assistance with research, data management, and customer service.
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Home Services Hospitality & leisure Advertising & marketing Education Beauty Non-profit Automotive Business services Financial services Other industries Construction Contracting

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Average Project Cost Breakdown

$10,000 to $49,000 (12) $50,000 to $199,999 (9) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight Express Virtual Assistant's strong value for money, noting that their pricing fits within budgets while delivering high-quality services. For instance, one client emphasized 'good value for cost' as a key reason for their selection. Overall sentiment reflects satisfaction with the balance of affordability and service quality, with many reviews mentioning improved efficiency and reduced operational workloads, reinforcing the perception of excellent cost-effectiveness.
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Princeton, New Jersey (1) Poway, California (1) Bayside, California (1) Killarney, Florida (1)

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RemSource

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Baltimore, MD

Services provided

10% Call Center Services

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +3

20% Customer Service Outsourcing

10% Business Consulting

10% Financial Consulting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

RemSource is a company specializing in Contact Center Services, providing comprehensive phone support and call handling. The overall feedback from clients is positive, with 100% praising their professional customer service and effective communication. Clients appreciate their efficiency and commitment to customer care, though some note a desire for improved consistency across operators.

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Reviews mention Professional
Clients express high satisfaction with RemSource's professionalism, highlighting their effective communication and well-trained staff. One client noted, 'I've constantly had customers tell me how professional my assistant is,' underscoring the positive impact on their business image. The overall sentiment reflects a strong appreciation for RemSource's integrity and consistent service, with clients frequently recommending them to others.

Ongoing Administrative Support for Creative Web Agency

5.0 Nov 14, 2017

I've constantly had customers tell me how professional my assistant is. They do a fantastic job of training employees to meet the RemSource standard. They are consistent, they communicate important information in real time, and the entire company is full of kind, good people, full of integrity.
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2 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Phone & Email Answering Services for Auto Transport Company
4.0 — After trying out different call centers, RemSource was chosen to provide phone and follow-up email support due to their good reviews, proven expertise, and capability to handle different situations Read more
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Industry Experience

RemSource has demonstrated expertise across various industries including automotive, advertising & marketing, and telecommunications. In the automotive sector, clients praised their ability to enhance customer interactions and improve sales outcomes. The advertising & marketing firms lauded their professionalism and efficiency, allowing designers to focus on creative work. In telecommunications, their back office services significantly boosted productivity and reduced operational stress. Overall, RemSource is well-regarded for their reliable service and strong client relationships, making them a suitable partner for businesses seeking support in these industries.
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Automotive Advertising & marketing Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Clients have consistently praised RemSource for providing exceptional value for money, noting their professional service and efficiency. One managing director highlighted significant improvements in prospect close rates, attributing this success to RemSource's reliable support. Another client, a creative agency president, initially hesitated due to perceived costs but ultimately found their investment worthwhile, as it freed up time for more valuable work. Overall, feedback indicates that RemSource delivers high-quality service at a competitive price.
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AdvancedMD

5.0 1 review

$1,000+

< $25 / hr

250 - 999

South Jordan, UT

Services provided

15% Call Center Services

75% Back Office Outsourcing

10% Customer Service Outsourcing

Focus Areas

50% Collections Recovery Services

50% Third party verification

AdvancedMD is a company specializing in back-office services, including Call Center and Customer Support Services. Reviews highlight their ability to deliver organized, efficient service that reduces client workload and stress, with consistently favorable results. Approximately 100% of reviewers commend their capability to enhance workflow and create a comforting work atmosphere.

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1 of 1 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing for Hospitality Company
5.0 — Read more
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Industry Experience

AdvancedMD has demonstrated expertise in the Hospitality & Leisure industry, receiving positive feedback for their back office services that enhance operational efficiency and brand reputation. Clients appreciate the organized and friendly service, which allows internal staff to focus on core tasks while saving significant time and money. The overall sentiment is favorable, indicating that AdvancedMD's strengths lie in delivering reliable, cost-effective solutions that foster a less stressful work environment.
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Hospitality & leisure

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive AdvancedMD as providing good value for money, noting the flexibility in their pricing structure, which allows for tailored bundles based on specific needs. One client highlighted a savings of $450-$500 per month, indicating a positive return on investment. However, there are suggestions for the company to continue enhancing value and offering competitive pricing to attract more clients.
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Salaria Sales Solutions

5.0 5 reviews

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Services provided

25% Call Center Services

25% Content Marketing

25% Customer Service Outsourcing +1

25% Digital Strategy

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Salaria Sales Solutions is a business development firm specializing in lead generation, appointment setting, and sales outreach. Their services have been met with universal acclaim, with all reviews highlighting their ability to enhance pipeline activity and generate quality leads. Notably, 100% of the reviewers commend their strategic targeting and effective communication, positioning Salaria as an indispensable partner in sales success.

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Reviews mention Proactive
Clients express a strong sentiment of proactivity regarding Salaria Sales Solutions, noting their ability to swiftly adjust strategies based on real-time feedback and maintain consistent communication. One client highlighted how the team proactively addresses issues and continuously refines their approach without prompting. Another emphasized their discipline in documenting meetings and rescheduling no-shows, demonstrating a commitment to enhancing the outreach process. Overall, clients view Salaria as a proactive partner that functions as an extension of their internal teams.

Lead Generation for Wayfinding System Company

5.0 Feb 20, 2026

In Q1 2025, 10% of completed meetings converted into qualified sales opportunities. By Q3, that figure had grown to 41% - a 4x improvement over three quarters. That kind of trajectory reflects a team that actively learns, refines targeting, and improves without being pushed. Across Q1–Q3 2025, Salaria generated 16 sales-qualified opportunities from 61 completed meetings. Four of those converted to closed business, most within two to three weeks of the initial meeting. That's a 25% SQL-to-close rate on a service that runs at a flat monthly fee. What stands out most is their precision and responsiveness. Their research team builds highly targeted lists that actually match our ICP, not generic database exports. Their SDRs communicate professionally, follow our messaging closely, and provide transparent reporting so we always know what’s happening in the campaign. They iterate quickly, adjust strategy based on real‑time feedback, and operate like an extension of our internal team. The combination of speed, data accuracy, and consistent communication has made them one of the easiest partners to work with. The data is clean, the messaging is on‑point, and their team adjusts quickly based on feedback. They operate like a true extension of our sales organization. Honestly, nothing stands out as a real downside. Any small issues that come up are addressed quickly, and their team is proactive about keeping the campaign on track.
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Outbound Sales Engine for On-Site Maintenance Company

5.0 Apr 10, 2026

Salaria Sales Solutions’ communication has been consistent and proactive. When something isn’t working, they flag it and adjust. When a meeting doesn’t show, they’re already working to get it back on the calendar.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, client feedback for Salaria Sales Solutions has been overwhelmingly positive. Clients highlighted impressive metrics, such as a 64% meeting show rate and a 41% conversion rate from meetings to qualified sales opportunities. They praised the team's disciplined communication, proactive adjustments, and targeted outreach strategies. Clients noted significant improvements in pipeline activity and the overall quality of conversations, with one stating, 'They function as a true extension of our sales team.' No major areas for improvement were identified.
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Industry Experience

Salaria Sales Solutions has demonstrated expertise across various industries including Education, Automotive, Business Services, Energy & Natural Resources, and other sectors. Clients have praised their analytical approach, effective lead generation, and ability to create qualified sales opportunities. Feedback indicates strengths in project management, communication, and tailored outreach strategies. Overall sentiment is highly positive, particularly in Education and Automotive sectors, making Salaria a strong contender for businesses seeking impactful sales solutions.
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Other industries Energy & natural resources Business services Education Automotive

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Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1)

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Rozlin Financial Group, Inc.

4.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sycamore, IL

Services provided

45% Call Center Services

30% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Rozlin Financial Group, Inc. is a debt collection agency that provides third-party collection services. Overall, 100% of reviewers commend their effective communication, responsiveness, and impressive collection rates. However, 50% suggest improvements in providing online data and progress updates.

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Reviews mention Efficient
Clients have consistently praised Rozlin Financial Group, Inc. for their efficiency in managing collection accounts. One client noted, 'They communicate very well and are super efficient and responsive,' highlighting their effective workflow. Another remarked on their impressive collection rate and quick account processing, stating, 'Whatever their systems are, they seem to work.' Overall, the sentiment regarding efficiency is overwhelmingly positive, with no identified areas for improvement.

Third-Party Collection Services for Surgery Center

5.0 Jul 16, 2020

Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them. They also get all accounts uploaded and worked very quickly.
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Industry Experience

Rozlin Financial Group, Inc. has demonstrated strong expertise in the healthcare and retail industries. In healthcare, they significantly improved collections for an outpatient surgery center, enhancing patient receivables by 50% through efficient communication and effective systems. In retail, they successfully collected outstanding bills for a pet retail store, providing consistent monthly reports. Overall, client feedback highlights Rozlin's efficient workflows and responsiveness, making them a valuable partner for businesses in need of collection services in both sectors.
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Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients report that Rozlin Financial Group, Inc. provides significant value for money through effective collection services. One client noted a remarkable increase in collections compared to their previous provider, highlighting the company's efficient communication and responsiveness. Another client appreciates the consistent monthly payments received, despite a wish for enhanced online reporting. Overall, the sentiment is positive, emphasizing the company's effectiveness relative to its cost.
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Boomsourcing

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Call Center Services

25% Customer Service Outsourcing

20% Demand Generation Marketing +2

20% Sales Outsourcing

10% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

40% B2C Telemarketing & telesales

25% Third party verification +1

10% Customer Surveys & Market Research Calls

Boomsourcing is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations and Telemarketing Services. Reviews highlight their effective lead generation and customer support services, resulting in a 120% improvement in lead qualification and an 85% increase in sales. Clients appreciate their engagement and alignment with company values, with 100% positive feedback regarding their performance and project management.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation Services for Marketing Agency
5.0 — Boomsourcing provides lead generation services for a marketing agency. The team is focused on increasing and qualifying leads for the client. Read more
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Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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Virtual Receptionist Pro

5.0 1 review

Undisclosed

< $25 / hr

2 - 9

Miami, FL

Services provided

100% Call Center Services

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Virtual Receptionist Pro is a call center service provider specializing in inbound call handling and customer support services. Reviewers consistently praise their professional communication and timely response, with 100% noting improvements in managing call volumes. Clients appreciate their effective call filtering, allowing businesses to focus on core tasks. Pricing and alignment of company values are also highlighted as positive aspects.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Travel Agency
5.0 — Virtual Receptionist Pro provided call center services for a travel agency. The team supported the client with their large inbound call volume and receiving calls after hours. Read more
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Industry Experience

Virtual Receptionist Pro has demonstrated significant expertise in the travel industry, providing effective call center services to agencies. Clients appreciate their responsiveness, professional communication, and ability to filter inbound calls, which enhances operational efficiency. The overall sentiment reflects strong satisfaction, with an emphasis on their alignment with client values and budget considerations. This makes them a favorable choice for businesses seeking reliable virtual receptionist services, particularly within the travel sector.
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Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Virtual Receptionist Pro's pricing, noting it fits within their budget and offers good value for the services rendered. One client highlighted that the company's pricing structure allowed them to manage their inbound call volume effectively, freeing up time for their core business activities. Overall, the sentiment regarding cost and value for money is positive, with no reported issues or areas for improvement in this regard.
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Remote Ops Solutions

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Phoenix, AZ

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

35% Collections Recovery Services

35% B2C Telemarketing & telesales

30% Customer Surveys & Market Research Calls

Remote Ops Solutions offers Customer Support Services, specifically focusing on procurement, fulfillment, and operational finance management. The overall feedback highlights their ability to meet or exceed expectations, demonstrating impressive communication and responsiveness. Clients appreciate their alignment with company values and the value provided for cost, with no areas identified for improvement.

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Industry Experience

Remote Ops Solutions has demonstrated expertise in the Food & Beverage and Advertising & Marketing industries, receiving positive feedback for their effective virtual assistant placements. Clients in the Food & Beverage sector highlighted their success in social media outreach and influencer engagement, while those in Advertising & Marketing praised their administrative support, allowing teams to focus on strategic tasks. Overall, sentiment is highly favorable, indicating that Remote Ops Solutions is a strong fit for businesses seeking skilled support in these sectors.
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Food & Beverage Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients express strong satisfaction with Remote Ops Solutions' pricing and value for money. One client noted the service as a 'great value' and suggested they could 'charge more' given the quality received. Another highlighted the affordability of their virtual assistant services, which allowed the client to focus on higher-level tasks, ultimately enhancing business efficiency. Overall, the sentiment is positive, with clients appreciating the effective cost-to-value ratio offered by the company.
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Servixer, LLC

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

10% Call Center Services

30% Transcription

25% Social Media Marketing +3

15% Digital Strategy

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

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Industry Experience

Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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Bay Business Group

4.6 4 reviews

$1,000+

Undisclosed

10 - 49

Falls Church, VA

Services provided

10% Call Center Services

70% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Bay Business Group is a provider of Contact Center Services, focusing on Customer Support and Call Handling. Their clients report significant savings, with one stating a monthly reduction of $18,000 in costs. Feedback is overwhelmingly positive, with 100% of reviewers recommending their services and highlighting their understanding of client needs and efficient communication.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Bay Business Group has received positive feedback for their professionalism and timely delivery of services, specifically in accounting and DCAA compliance. A client noted their impressive responsiveness and ability to rectify issues swiftly, stating they 'never have to hound them for anything.' Overall, clients appreciate the value for cost and the effective project management, with no significant areas for improvement identified.
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0 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Business Services Company Payment Processing
4.0 — Read more
Read 1 Review

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently report that the company offers excellent value for money, with significant monthly savings. One client noted a monthly saving of $10,000, while another estimated $18,000. Feedback highlights their competitive pricing structure, with clients selecting them for their budget fit and overall value. A client emphasized that the pricing was a key factor in their decision to partner with the company, reinforcing the sentiment that their services are both necessary and cost-effective.
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New York City, New York (2) Chicago, Illinois (1) Arlington, Virginia (1)

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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Call Center Services

50% IT Staff Augmentation

25% Customer Service Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Helpt provides Contact Center Services, specializing in Customer Support Services, including after-hours Phone Support and Call Handling. Clients appreciate their effective call screening, with 90% of non-emergency calls being managed efficiently. Reviews highlight their professionalism, timely response, and positive culture, with no noted areas for improvement, indicating a strong customer service ethos.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Industry Experience

The provider has demonstrated significant expertise in the Software industry, specifically with Point of Sale (POS) software firms. Clients commend their effective after-hours support, noting improved call screening and responsiveness. Feedback highlights their well-trained staff and strong communication skills, fostering a positive impact on client operations. Overall sentiment is highly favorable, indicating that companies in the software sector seeking reliable support services would find this provider to be a strong fit.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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BELAY

0.5 1 review

Undisclosed

$25 - $49 / hr

250 - 999

Roswell, GA

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

56% Collections Recovery Services

44% Customer Surveys & Market Research Calls

BELAY offers bookkeeping services, specializing in supporting clients through contracted professionals. Overall feedback indicates significant dissatisfaction with their services, particularly regarding the handling of multi-unit restaurant chain accounts. Clients report issues with data accuracy, unresponsiveness, and perceived negligence, leading to increased costs and time-consuming rectifications.

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SuccessLink Outsourcing

5.0 1 review

$50,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3

15% Finance & Accounting Outsourcing (FAO)

15% Social Media Marketing

10% Web Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

SuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.

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Industry Experience

SuccessLink Outsourcing has received positive feedback primarily in the real estate industry, focusing on property management services. Clients highlight their expertise in financial organization, efficiency, and effective communication. The company is praised for its ability to quickly understand client needs and deliver high-quality candidates. Overall, the sentiment is highly favorable, suggesting that SuccessLink is a strong fit for clients seeking outsourcing solutions in real estate management.
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Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed high satisfaction with SuccessLink Outsourcing's cost-effectiveness and value for money. One client highlighted that their outsourced controller was more organized and reliable than previous CFOs, indicating strong value. The efficiency and swift delivery of services were noted as 'mind-blowing,' reinforcing the sentiment that the pricing reflects the quality of service provided. Overall, clients found the company to deliver exceptional results without compromising on cost.
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Primary BPO

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Recruitment Process Outsourcing +1

10% Transcription

Focus Areas

50% Collections Recovery Services

50% Third party verification

Primary BPO is a company specializing in Contact Center Services and Customer Support Services, offering solutions such as inbound and outbound call handling, billing, and telephonic support. The majority of reviewers, approximately 80%, praise their efficient project management, timely delivery, and good value for cost. However, some suggest improvements in communication consistency with clients and medical experience of agents.

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Reviews mention Professional
Clients consistently highlight Primary BPO's professionalism, noting their timely delivery and responsive communication. One client emphasized that all requests were met with 'compromise, understanding, and professionalism.' Additionally, the efficiency in screening and onboarding agents was praised as a unique strength. However, there was a suggestion for improvement regarding the consistency of communication from supervisors and internal staff. Overall, the sentiment reflects a strong appreciation for their professional approach and effective project management.

Call Center Services for Ophthalmic Medical Practice

3.0 May 21, 2024

They've delivered all items in a timely manner. Responses to any request or need has been met with compromise, understanding, and professionalism. The efficiency of screening agents and timeliness of offering agents to be interviewed.
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Industry Experience

Primary BPO has demonstrated strong expertise in the medical industry, specifically within ophthalmology practices. Clients have noted improvements in productivity, reduced call wait times, and effective communication. The provider excels in delivering offshore remote services, billing, and patient management, showcasing a good cultural alignment with their clients. Overall sentiment indicates reliability and adaptability, making them a solid choice for medical businesses seeking operational support.
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Medical

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What Clients Have Said
Clients consistently highlight Primary BPO's competitive pricing and strong value for money. One client noted that their 'pricing fits our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the pricing was a key reason for their selection of Primary BPO, alongside cultural alignment. Overall, feedback indicates a positive perception of the company's cost-effectiveness in delivering quality services.
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NCC

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Oak Brook, IL

Services provided

75% Call Center Services

25% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

NCC is a specialized provider of Contact Center Services, focusing on outbound call operations such as bill collection and appointment setting. Clients frequently highlight their satisfaction with NCC's secure and efficient tools, leading to significant cost savings and increased profits. Approximately 100% of reviews mention high satisfaction with service quality, although some suggest improvements in global presence and pricing.

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Reviews mention Efficient
Clients consistently highlight NCC's efficiency in managing outbound services, with one client noting a monthly savings of over $8,000 and a 17% increase in profit within the first month of collaboration. Their efficient tools are praised for alleviating operational burdens, allowing companies to focus on core services. Overall, client sentiment regarding NCC's efficiency is highly positive, emphasizing their capability to streamline processes effectively.

Collections for Real Estate Firm

4.5 Aug 15, 2017

The secure and efficient tools provided by NCC have significantly alleviated the burden of a burgeoning company's growth. Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC. This demonstrates their capability to streamline processes effectively.
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0 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Collections for Real Estate Firm
4.5 — Read more
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Industry Experience

NCC has demonstrated strong expertise in the real estate and government sectors, providing services such as accounts receivable collections and appointment setting. Clients report significant savings, ranging from $5,000 to $10,000 monthly, and increased efficiency in workflows. Feedback highlights NCC's strengths in quality of work and secure tools that support business growth. Overall, the sentiment in both industries is positive, making NCC a suitable partner for organizations seeking to improve operational efficiency.
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Real estate Government

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients generally perceive NCC's services as cost-effective, reporting significant savings. One client noted a monthly savings of over $8,000, attributing a 17% profit increase to NCC's outsourcing. Another client mentioned saving approximately $5,000 to $10,000 monthly, highlighting improved efficiency. While the overall sentiment is positive regarding value, some feedback suggests room for improvement in pricing structures.
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Sales Focus Inc.

4.3 2 reviews

$10,000+

Undisclosed

250 - 999

North Charleston, SC

Services provided

10% Call Center Services

70% Sales Outsourcing

10% Account-Based Marketing +1

10% Recruiting

Focus Areas

25% Collections Recovery Services

50% Third party verification

25% Customer Surveys & Market Research Calls

Sales Focus Inc. specializes in improving customer retention and maximizing sales for diverse industries. Their services include client interaction in multiple languages and redirecting inquiries effectively, contributing to enhanced customer demographics and increased sales. Reviews consistently highlight their impressive communication skills and proactive approach, demonstrating effective service retention and sales growth, earning recognition for their go-getter attitude and skillful execution.

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Televerde

Not yet reviewed

$250,000+

$50 - $99 / hr

250 - 999

Phoenix, AZ

Services provided

25% Call Center Services

50% Sales Outsourcing

25% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

Televerde is a Sales Outsourcing company in Phoenix, Arizona. They offer Sales Outsourcing and Call Center Services and were launched in 1994.
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Etech

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Nacogdoches, TX

Services provided

45% Call Center Services

40% Customer Service Outsourcing

15% Sales Outsourcing

Focus Areas

33% Collections Recovery Services

34% B2C Telemarketing & telesales

33% Customer Surveys & Market Research Calls

In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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PRWTech

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Philadelphia, PA

Services provided

35% Call Center Services

35% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
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Datamark

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

El Paso, TX

Services provided

21% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

19% Back Office Outsourcing +3

15% Business Consulting

10% Customer Service Outsourcing

10% Financial Consulting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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Centro

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Winchester, VA

Services provided

15% Call Center Services

30% HR Outsourcing

15% Customer Service Outsourcing +5

10% CRM Consulting and SI

10% IT Managed Services

10% Sales Outsourcing

5% Back Office Outsourcing

5% ERP Consulting and SI

Focus Areas

14% Collections Recovery Services

43% B2C Telemarketing & telesales

29% Third party verification +1

14% Customer Surveys & Market Research Calls

Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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Brown & Joseph

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Itasca, IL

Services provided

40% Call Center Services

30% Custom Software Development

20% Business Consulting +1

10% Customer Service Outsourcing

Focus Areas

71% Collections Recovery Services

15% B2C Telemarketing & telesales

14% Third party verification

Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.
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Touchstone Communications

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Fort Worth, TX

Services provided

55% Call Center Services

25% Transcription

10% Social Media Marketing +2

5% Accounting

5% Custom Software Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Touchstone Communications is a phone answering service. The team is headquartered in Fort Worth, Texas and Islamabad, Pakistan, and their services include Call Center Services and Transcription.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Document Digitization & Management

Focus Areas

60% Collections Recovery Services

35% Third party verification

5% Customer Surveys & Market Research Calls

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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Bellmedex

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

Renton, WA

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

55% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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Eminence RCM

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

McKinney, TX

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

55% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Headquartered in McKinney, Texas, Eminence RCM is a large Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Back Office Outsourcing.
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Magellan Solutions USA

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Melbourne, FL

Services provided

80% Call Center Services

20% Back Office Outsourcing

Focus Areas

40% Collections Recovery Services

40% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Founded in 2012, Magellan Solutions USA is a midsize Melbourne, Florida-based call center company. Their services include Call Center Services and Back Office Outsourcing.
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Svast Healthcare Technologies

Not yet reviewed

$250,000+

$25 - $49 / hr

50 - 249

Brentwood, TN

Services provided

100% Call Center Services

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Svast Healthcare Technologies is a midsize phone answering service established in 2020. Their team offers Call Center Services.
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The Functionary

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Aubrey, TX

Services provided

15% Call Center Services

15% Back Office Outsourcing

15% Customer Service Outsourcing +5

15% IT Staff Augmentation

10% Business Consulting

10% Generative AI

10% IT Strategy Consulting

10% Staffing

Focus Areas

25% Collections Recovery Services

35% Customer Surveys & Market Research Calls

25% B2C Telemarketing & telesales +1

15% Third party verification

The Functionary is an IT staff augmentation company. Headquartered in Aubrey, Texas, the firm was launched in 2017. Their services include IT staff augmentation and Call Center Services.
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Velan Healthcare Services

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Dover, DE

Services provided

40% Call Center Services

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Velan Healthcare Services is an answering service company. They offer Call Center Services and Back Office Outsourcing and are headquartered in Dover, Delaware.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

U.S. Collections FAQs

U.S.-based agencies understand the Fair Debt Collection Practices Act (FDCPA), Regulation F, and state-by-state licensing requirements. They typically maintain nationwide skip tracing, credit bureau reporting (Experian, Equifax, TransUnion), and attorney networks for escalation when needed.

For highly regulated sectors—healthcare, financial services, and education—U.S. firms can align with HIPAA, GLBA, and FERPA standards, offer SOC 2–audited data controls, and provide bilingual outreach with time zone coverage across the country. If your customers or debtors are in multiple states, a domestic partner simplifies compliance, jurisdiction, and recovery operations.

Pricing depends on factors like debt age, balance size, volume, consumer vs. commercial, and whether legal action is required. On Clutch, most U.S.-based collections firms charge:

Contingency collections (no recovery, no fee): about 18%–35% of amounts recovered for recent B2B claims; 30%–50% for older or consumer accounts.
Early-out/first-party programs: roughly 4%–10% of dollars recovered.
Letter series/pre-collection outreach: about $10 – $25 per account.
Legal collections: often 35%–50% of recovered funds plus court costs/filing fees.
Setup/minimums: some agencies charge a small setup fee ($0 – $500) or require monthly minimum volumes; many waive these for larger portfolios.

Request quotes from multiple firms on Clutch and compare exact contingency tiers by balance/aging, dispute handling, and any add-ons (e.g., credit reporting, skip tracing, or data enrichment).

Most U.S. agencies support both consumer and commercial recovery across sectors such as:

Healthcare and dental
Financial services, fintech, and lending
SaaS and subscription/e-commerce
Manufacturing, distribution, and wholesale B2B
Property management, home services, and utilities
Education and student services
Professional services (legal, accounting, marketing)
Government and municipal receivables

When shortlisting, filter for firms with proven outcomes and compliance frameworks in your specific industry.

Define your project’s specific requirements and objectives. After that, browse through Clutch’s directories and assess your options by following these steps:

Verify compliance — FDCPA training, Reg F readiness, state licensing, ACA International membership, and data security (SOC 2, encryption, TCPA compliance).
Assess capabilities — omnichannel outreach, skip tracing depth, credit bureau reporting, dispute resolution, and legal escalation options.
Compare performance — recovery rates by aging bucket, time-to-first-contact, complaint rate, and QA monitoring.
Review reputation — Clutch reviews, references in your industry, sample scripts/letters, and call recording policies.
Clarify terms — transparent contingency tiers, minimums, cancellation terms, and how they handle fees, chargebacks, and small-balance accounts.

“Guaranteed” recovery rates or vague, one-size-fits-all pricing
No written compliance program, outdated FDCPA/Reg F training, or missing state licenses
Aggressive or harassing tactics; limited QA, call recording, or manager review
High consumer complaint rates or poor dispute handling/documentation
Unclear data security posture (no SOC 2, weak access controls, no audit logs)
Hidden fees, long lock-in terms, or refusal to provide sample reports and scripts
No proof of insurance/bonding; unwilling to sign a BAA (for healthcare)
Minimal transparency on recovery metrics and communication cadence

Avoid these red flags at all costs. One of the best ways to mitigate risk is to do your diligence when choosing the right partner.

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Top Customer Service is very responsive

Reviewed 14 times in the past 6 months

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Appointment Setter Online is very responsive

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Reviews mention Customized support

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Reviewed 1 time in the past 6 months

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Reviews mention Well-organized projects

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BPO Services for Management Consulting Firm

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Solvo Global is very responsive

Reviewed 1 time in the past 6 months

Collections Recovery Services Experience

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Back Office Outsourcing for Warehouse Broker Co

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Reviews mention Proactive

Customer Service Outsourcing for Grocery Store

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Software Dev & Customer Service Outsourcing for E-Comm Co