How much does it cost to hire a collection firm in the United States?

Pricing depends on factors like debt age, balance size, volume, consumer vs. commercial, and whether legal action is required. On Clutch, most U.S.-based collections firms charge: Contingency collections (no recovery, no fee): about 18%–35% of amounts recovered for recent B2B claims; 30%–50% for older or consumer accounts. Early-out/first-party programs: roughly 4%–10% of dollars recovered. Letter series/pre-collection outreach: about $10 – $25 per account. Legal collections: often 35%–50% of recovered funds plus court costs/filing fees. Setup/minimums: some agencies charge a small setup fee ($0 – $500) or require monthly minimum volumes; many waive these for larger portfolios. Request quotes from multiple firms on Clutch and compare exact contingency tiers by balance/aging, dispute handling, and any add-ons (e.g., credit reporting, skip tracing, or data enrichment).

Which industries do United States collection firms serve?

Most U.S. agencies support both consumer and commercial recovery across sectors such as: Healthcare and dental Financial services, fintech, and lending SaaS and subscription/e-commerce Manufacturing, distribution, and wholesale B2B Property management, home services, and utilities Education and student services Professional services (legal, accounting, marketing) Government and municipal receivables When shortlisting, filter for firms with proven outcomes and compliance frameworks in your specific industry.

How do I choose the right collection agency in the United States?

Define your project’s specific requirements and objectives. After that, browse through Clutch’s directories and assess your options by following these steps: Verify compliance — FDCPA training, Reg F readiness, state licensing, ACA International membership, and data security (SOC 2, encryption, TCPA compliance). Assess capabilities — omnichannel outreach, skip tracing depth, credit bureau reporting, dispute resolution, and legal escalation options. Compare performance — recovery rates by aging bucket, time-to-first-contact, complaint rate, and QA monitoring. Review reputation — Clutch reviews, references in your industry, sample scripts/letters, and call recording policies. Clarify terms — transparent contingency tiers, minimums, cancellation terms, and how they handle fees, chargebacks, and small-balance accounts.

What are red flags when hiring a collection firm in the United States?

“Guaranteed” recovery rates or vague, one-size-fits-all pricing No written compliance program, outdated FDCPA/Reg F training, or missing state licenses Aggressive or harassing tactics; limited QA, call recording, or manager review High consumer complaint rates or poor dispute handling/documentation Unclear data security posture (no SOC 2, weak access controls, no audit logs) Hidden fees, long lock-in terms, or refusal to provide sample reports and scripts No proof of insurance/bonding; unwilling to sign a BAA (for healthcare) Minimal transparency on recovery metrics and communication cadence Avoid these red flags at all costs. One of the best ways to mitigate risk is to do your diligence when choosing the right partner.

Home Inbound Voice Services Collections United States

Top Collections Agencies in the United States

Q: Why hire a United States-based collection agency?

U.S.-based agencies understand the Fair Debt Collection Practices Act (FDCPA), Regulation F, and state-by-state licensing requirements. They typically maintain nationwide skip tracing, credit bureau reporting (Experian, Equifax, TransUnion), and attorney networks for escalation when needed. For highly regulated sectors—healthcare, financial services, and education—U.S. firms can align with HIPAA, GLBA, and FERPA standards, offer SOC 2–audited data controls, and provide bilingual outreach with time zone coverage across the country. If your customers or debtors are in multiple states, a domestic partner simplifies compliance, jurisdiction, and recovery operations.

Collections agencies in the United States help businesses recover past-due accounts while protecting brand reputation and staying compliant with federal and state laws. From New York’s financial sector and Silicon Valley’s tech ecosystem to healthcare hubs in Nashville and the Midwest’s manufacturing base, U.S. agencies bring domain depth, bilingual support, and litigation networks across state lines.

Clutch makes it easier to choose with verified client reviews, case studies, and detailed service profiles you can filter by budget, industry, location, and engagement model (consumer, commercial, early-out, legal). Compare portfolios, recovery metrics, and compliance standards (FDCPA, Reg F, SOC 2) to find the right fit faster. Explore related directories to start shortlisting:

• Top Collections Agencies

• Collections Agencies in New York

• Collections Agencies in Los Angeles

• Collections Agencies in Dallas

• U.S. Collections Agencies for Healthcare

Ratings Updated: July 22, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Helpware CX

4.8 47 reviews

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

50% Collections Recovery Services

50% B2C Telemarketing & telesales

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

See all 47 projects

0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Helpware CX has received positive feedback for their effective customer research and rapid project management. A client noted their ability to attract six new customers and highlighted their impressive speed in communication. The client chose Helpware CX for their value and found no areas for improvement. Overall, the sentiment is highly favorable, indicating that Helpware CX is a competent partner for marketing needs.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Other Industry Automotive Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Uassist.ME

4.6 35 reviews
Premier Verified

$5,000+

< $25 / hr

250 - 999

Miami Beach, FL

Services provided

10% Call Center Services

50% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

45% Collections Recovery Services

30% B2C Telemarketing & telesales

15% Third party verification +1

10% Customer Surveys & Market Research Calls

Uassist.ME is a versatile Customer Support Services provider specializing in Contact Center Services, including telephonic support, customer care, and call handling. Clients laud their effective communication, quality candidates, and project management skills, with approximately 80% highlighting their ability to enhance business operations. Uassist.ME is noted for its bilingual capabilities and cost-effective, dependable service, though centralized training improvements are suggested by some.

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Reviews mention Great team
Clients consistently praise Uassist.ME for their exceptional team, highlighting attributes such as dependability and effective communication. One client noted that the company culture fosters great employees who are satisfied and empowered, leading to a seamless workflow. Another client emphasized the team's fluency in English and Spanish, which enhances collaboration. Overall, the sentiment is overwhelmingly positive, with clients expressing that Uassist.ME's team is essential for their operational success and productivity.

Lead Management Services for Real Estate Management Company

5.0 Jun 7, 2022

Remote management of the team was a concern, but we have found it to be seamless. We have a point person on the UAM side that helps to manage the team's day-to-day and we work through Microsoft Teams and Slack to stay connected. What really differentiates UAM though is its company culture that creates GREAT employees who are satisfied, empowered, curious, and diligent.
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IT Support for Real Estate Investment Firm

5.0 Jan 15, 2021

I can’t say enough good things about them. Lead generation and account management can be tough, but they provide us with amazing resources that make the job easier for everyone. The quality of the team is exceptional. The level of talent that they have available is impressive. I don’t think people realize how highly skilled outsourced teams can be.
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4 of 5 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Services & Support for Medical Provider
5.0 — Uassist.ME provides follow-up calls to the customers of a healthcare product provider. The teammate calls each customer, reads from a prepared script and delivers daily progress reports on the Read more
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Industry Experience

Uassist.ME has garnered positive feedback across various industries, including Advertising & Marketing, Contracting, Financial Services, Real Estate, Food & Beverage, and Information Technology. Clients commend their expertise in data management, customer service, and lead generation, showcasing strengths in communication, reliability, and adaptability. Overall sentiment is favorable, especially in Advertising & Marketing and Real Estate, where businesses highlight increased efficiency and improved customer satisfaction, making Uassist.ME a suitable partner for companies in these sectors.
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Construction Advertising & marketing Food & Beverage Financial services Healthcare Media Environmental Services Information technology Consumer Products Food & Beverages Legal Other Industry Real estate IT Services Contracting

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More responsive than most other service providers

Uassist.ME is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Wing Assistant

4.7 36 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

20% Collections Recovery Services

40% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

20% Third party verification

Wing Assistant is a company specializing in Customer Support Services and Call Handling. Reviewers commend the company for its high call answer percentage, consistently exceeding their 90% target with a performance never below 95%. Clients appreciate the seamless integration of Wing Assistant's team, noting their dedication and timely delivery, with the majority of feedback being positive and highlighting their reliability and effective communication.

See all 36 projects
Reviews mention Attentive
Clients have consistently highlighted Wing Assistant's attentiveness and responsiveness, noting an 'excellent experience' with their team. One CEO praised their proactive customer support and professionalism, stating they met all success measures and goals. Although there was an initial challenge with assistant vetting, the swift transition to a more suitable assistant underscored Wing Assistant's commitment to customer satisfaction, reinforcing their reputation for being attentive to client needs.

Customer Service for Household Items Liquidity Company

5.0 Apr 25, 2025

They were proactive, responsive, and attentive -- excellent experience with the Wing Team and our assistant.
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2 of 3 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Cleaning Systems Company
4.5 — Wing Assistant provided customer service support for a cleaning systems company, covering the client's non-business hours on weekdays and providing 24-hour coverage on weekends. Read more
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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Wing Assistant for offering excellent value for money, with many stating that their pricing aligns well with budgetary constraints. For instance, a CEO noted they selected Wing due to its 'good value for cost,' while another client highlighted the 'discounted pricing' that fit their budget. Overall, the sentiment is positive, with multiple reviews emphasizing the affordability and cost-effectiveness of Wing's services, contributing significantly to client satisfaction.
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United States (28) Canada (2) Puerto Rico (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

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The Hour - Back Office and Virtual Assistant Services

5.0 35 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

10% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

10% Collections Recovery Services

50% Customer Surveys & Market Research Calls

30% Third party verification +1

10% B2C Telemarketing & telesales

The Hour - Back Office and Virtual Assistant Services specializes in providing comprehensive virtual assistant and back-office support, including accounting, policy administration, and operational assistance. Across their reviews, clients consistently highlight their reliability, attention to detail, and proactive communication, with 100% positive feedback on timely delivery and organizational skills. Approximately 70% of reviewers emphasize the company's adaptability and seamless integration into their operations.

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Reviews mention Adaptable
The Hour - Back Office and Virtual Assistant Services has received positive feedback regarding their adaptability. Clients noted their ability to swiftly adjust to project requirements and changes, enhancing workflow efficiency. One client remarked on their quick grasp of new tasks, while another emphasized their seamless integration into existing operations. Overall, the sentiment reflects strong appreciation for their reliable and proactive approach, making them a valuable partner in various business processes.

Insurance Services & Brokers for Insurance Co

5.0 Feb 20, 2025

Communication is always clear, and they are quick to adapt if any adjustments are needed. Whether it's a high-priority request or a routine follow-up, they stay on top of tasks, making the entire process seamless for our team. Plus, their ability to adapt to different carrier systems and guidelines makes working with them effortless. Their ability to adapt and improve is one of the reasons we’ve been working with them for nearly four years.
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Operational & Customer Support for Human Resources Company

5.0 Apr 2, 2025

They stays on top of tasks with efficiency and flexibility. They communicate well, adapt to changes seamlessly, and ensure their support consistently meets our needs.
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Backend Support for Financial Services Company

5.0 Apr 17, 2026

They are highly adaptable to AI technology.
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19 of 19 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 19 times in the past 6 months
Recent reviews for The Hour - Back Office and Virtual Assistant Services reflect a strong overall sentiment of satisfaction among clients. Common feedback highlights their reliability, attention to detail, and effective communication. Clients noted significant improvements in operational efficiency, such as faster turnaround times and better organization of tasks. Specific praises include their ability to integrate seamlessly with internal teams and consistently deliver quality work on time, with no reported areas for improvement from multiple reviews.
Read 19 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (15) $50,000 to $199,999 (8) Less than $10,000 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently praise The Hour - Back Office and Virtual Assistant Services for their competitive pricing and excellent value for money. Feedback highlights that their services fit within budget constraints while delivering high-quality results, such as improved operational efficiency and organizational accuracy. As noted by a finance director, the team’s pricing was a key factor in their selection, as it aligned with their financial goals. Overall, the sentiment indicates strong satisfaction with the cost-effectiveness of their services.
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United States (24) Canada (6)

This provider is fluent in 5 languages:

English

Spanish

Dutch

French

Hindi

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Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

10% Call Center Services

55% Customer Service Outsourcing

15% Data Annotation Services +2

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

30% Collections Recovery Services

30% Customer Surveys & Market Research Calls

30% Third party verification +1

10% B2C Telemarketing & telesales

Top Customer Service, a company specializing in Contact Center Services and Customer Support Services, receives positive feedback for their professionalism and efficiency in managing inbound call handling and customer inquiries. Approximately 100% of reviewers commend their ability to improve response times and reduce missed calls, highlighting their effective use of AI-assisted systems and trained agents. Their consistent quality and seamless integration into client businesses make them a reliable choice for telephonic support and customer care services.

See all 68 projects
Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (18) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

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This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Virtual Assistant

5.0 72 reviews
Premier Verified

$1,000+

Undisclosed

50 - 249

Philadelphia, PA

Services provided

10% Call Center Services

30% Back Office Outsourcing

30% Content Writing Services +3

10% Accounting

10% Search Engine Optimization

10% Social Media Marketing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Top Virtual Assistant is a company specializing in Contact Center Services, offering comprehensive solutions such as Customer Support Services, Inbound Call Center, and Outbound Call Center operations. Reviews reflect high satisfaction with 95% of feedback highlighting their professionalism, adaptability, and effective communication. Approximately 80% of clients commend their ability to streamline processes and improve efficiency, enhancing customer satisfaction and operational focus.

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2 of 2 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Top Virtual Assistant reflect a strong overall sentiment with clients praising their professionalism and efficiency. A towing company noted improved response times and smoother dispatch operations, while a repair service highlighted faster customer inquiry responses and increased scheduled appointments. Both clients emphasized the reliability and proactive communication of the virtual assistants, although one suggested enhancing the onboarding process. Overall, Top Virtual Assistant is recognized for delivering quality service aligned with client needs.
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12 of 12 Call Center Services reviews are 5 stars

11 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Life Insurance Company
5.0 — Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (21) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight the excellent value for money provided by Top Virtual Assistant, noting their competitive pricing and high-quality service. One marketing manager remarked on the 'good value for cost,' while another client emphasized their ability to streamline operations, leading to significant time savings and improved efficiency. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of the services, with many stating they avoided the need for additional full-time staff, thereby reducing overhead costs.
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Appointment Setter Online

5.0 54 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

55% Sales Outsourcing

25% Back Office Outsourcing

Focus Areas

10% Collections Recovery Services

70% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Appointment Setter Online is a company specializing in outbound call center and appointment-setting services. The reviews consistently highlight their professionalism, dependability, and ability to generate qualified leads and appointments, with a noticeable increase in sales and client engagement reported by 40% of reviewers. Their commitment to clear communication and organized project management is frequently praised, although some suggest more detailed reporting could add further value.

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More responsive than most other service providers

Appointment Setter Online is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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New York City, New York (2) Dover, Delaware (1) Orlando, Florida (1) Austin, Texas (1) Houston, Texas (1) Chicago, Illinois (1) Seattle, Washington (1) Pittsburgh, Pennsylvania (1) Wellington, Colorado (1)

This provider is fluent in 13 languages:

English

Spanish

Arabic

Hindi

Portuguese

German

French

Italian

Panjabi

Romanian

Hebrew

Swedish

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This provider is available in 24 time zones:

Near East Time (NET)

Middle East Time (MET)

Gulf Standard Time (GST)

Greenwich Mean Time (GMT)

Midway Islands Time (MIT)

Arabia Standard Time (AST)

Central African Time (CAT)

Alaska Standard Time (AKST)

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$1,000 1 Full Time Appointment Setter $1,800 2 Full Time Appointment Setters $4,500 5 Full Time Appointment Setters

Award Winning Appointment Setting Team
Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.
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New York, NY

347 5th Avenue
New York, NY 10016
101 - 150

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Afrishore BPO

5.0 3 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Dallas, TX

Services provided

50% Call Center Services

35% Customer Service Outsourcing

10% Accounting +1

5% Marketing Strategy

Focus Areas

40% Collections Recovery Services

30% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Afrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.

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Reviews mention Personable
Clients consistently highlight Afrishore BPO's personable approach, noting the warmth and friendliness of their team. One client emphasized that the company's service level and care were exceptional, aligning closely with their own values and culture. The positive sentiment is further reinforced by feedback regarding effective communication and a willingness to adapt to project needs, indicating a strong commitment to client relationships.

Customer Service Outsourcing for Fitness Startup

5.0 Mar 6, 2026

Their people are all so warm and friendly and you can tell their level of service and care to the work they do is exceptional. Their company values and culture really aligned with ours.
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Industry Experience

Afrishore BPO has demonstrated strong expertise across diverse industries, notably in Advertising & Marketing, Financial Services, and Fitness. Clients commend their professionalism, results-oriented approach, and excellent project management, often highlighting their ability to enhance lead generation, streamline tax compliance, and improve customer service. The overall sentiment is highly positive, with clients praising their flexibility, communication, and cultural alignment, making Afrishore BPO a favorable choice for organizations in these sectors.
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Fitness Advertising & marketing

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight Afrishore BPO's competitive pricing and excellent value for money. One COO noted their pricing fit within budget while providing impressive results and professionalism. Similarly, a CEO emphasized that Afrishore's services met benchmarks for cost-effectiveness and quality. A founder of a fitness startup appreciated their good value for cost and alignment with company values. Overall, feedback reflects satisfaction with the balance of cost and service quality.
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Dallas, TX

4615 Briar Oaks Circle
Dallas, TX 75287
2 - 5

+27 101 095 888

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Savannah, GA

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

45% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls +1

10% Third party verification

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Focus Areas

20% Collections Recovery Services

30% Third party verification

25% B2C Telemarketing & telesales +1

25% Customer Surveys & Market Research Calls

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing Gaming

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Southwest Recovery Services

5.0 1 review
Verified

$5,000+

Undisclosed

10 - 49

Addison, TX

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

Southwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed high satisfaction with Southwest Recovery Services, noting a remarkable 50% success rate in collections. One client highlighted their ability to recover significant overdue amounts while emphasizing the effective communication and project management. The professionalism of the owner, Steve, was particularly commended. Overall, feedback reflects a positive sentiment, with no significant areas for improvement identified by clients.
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1 of 1 Collections Recovery Services reviews is 5 stars

1 new review for Collections Recovery Services in past 6 months

$50,000 – $199,999 avg. project cost

Collections Recovery Services Experience

Southwest Recovery Services has garnered positive feedback in the Collections Recovery Services domain, boasting a 50% success rate in recovering overdue accounts, which is considered exemplary. Clients have reported recovering between $3,000 to $10,000 from accounts past due by 2 to 12 months. The provider’s effective communication and project management have been highlighted, with clients valuing their expertise and sales capabilities. Overall, clients express a high level of satisfaction, with no significant areas for improvement noted.
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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Marketing Firm
5.0 — Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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Cloud Sourcing

5.0 5 reviews
Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

50% Collections Recovery Services

50% B2C Telemarketing & telesales

Cloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.

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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Healthcare Real estate Transportation Financial services Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

15% Call Center Services

25% Customer Service Outsourcing

25% Market Research +4

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

Focus Areas

25% Collections Recovery Services

35% Customer Surveys & Market Research Calls

30% B2C Telemarketing & telesales +1

10% Third party verification

CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

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4 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for IT Company
5.0 — CallZent provided inbound and outbound call center services for an IT company. The team handled Tier 1 support queries, logged client interactions, provided after-hours support, and created a Read more
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Industry Experience

CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.
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Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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Call Center Services International

Not yet reviewed
Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

45% Call Center Services

30% Customer Service Outsourcing

10% Recruitment Process Outsourcing +2

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

20% Call Center Services

50% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% IT Managed Services

Focus Areas

30% Collections Recovery Services

70% Customer Surveys & Market Research Calls

Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.

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Reviews mention Timely
Clients have consistently praised Global Response for their timely service delivery. One client emphasized that they respond quickly and have met all deadlines without issue, highlighting their efficiency in handling a high volume of work. Overall, the sentiment regarding timeliness is overwhelmingly positive, with customers noting significant time savings and seamless transactions as key benefits of their partnership.

Lead Contact and Follow-Up for Real Estate Firm

4.0 Nov 2, 2017

They are a great company that performs good work on time. They can handle a large volume of work very quickly.
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Industry Experience

Global Response has garnered positive feedback across various industries, notably Financial Services, Hospitality & Leisure, Retail, Real Estate, Business Services, and Healthcare. Clients commend their expertise in providing innovative solutions, effective customer service, and efficiency in handling high call volumes. Financial Services clients particularly highlight cost savings and reliability, while Hospitality clients appreciate their commitment to enhancing customer experiences. Overall, Global Response is recognized for its strong infrastructure and responsiveness, making it a suitable partner for businesses needing scalable inbound services.
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Financial services Hospitality & leisure Retail Real estate Business services Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Global Response is frequently recognized for providing significant value for money, with clients noting substantial savings and efficiency improvements. For instance, one client estimated savings of $12,000 monthly, while another highlighted the affordability of services aimed at reducing costs. Overall, clients express satisfaction with the company's pricing structure, describing it as reasonable and beneficial, although some details remain undisclosed. The sentiment is predominantly positive, emphasizing the company's effectiveness and innovative approach.
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Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

This provider is fluent in 1 language:

English

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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Solvo Global

5.0 7 reviews

$50,000+

< $25 / hr

1,000 - 9,999

Duluth, GA

Services provided

15% Call Center Services

30% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +5

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Solvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.

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Reviews mention Flexible
Clients consistently highlight Solvo Global's flexibility in adapting to their evolving needs. One client noted their impressive capacity to scale operations, stating, "It doesn’t matter if they’re onboarding one person or 75, the execution is what separates them from others." This adaptability has been pivotal in fostering long-term partnerships, with clients reporting significant cost savings and enhanced operational efficiency. Overall, the sentiment reflects strong satisfaction with Solvo's flexible support and commitment to client success.

Staff Augmentation for Metals Manufacturer

5.0 Jul 23, 2020

I’m really impressed with Solvo’s ability to execute at such a high level. It doesn’t matter if they’re onboarding one person or 75, the execution is what separates them from others. Overall, their quality, flexibility, and dedication is key.
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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

BPO Services for Management Consulting Firm
5.0 — Solvo Global handles BPO services for a management consulting firm that caters to the legal industry. This involves conducting call center services, setting appointments, nurturing leads, and other Read more
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More responsive than most other service providers

Solvo Global is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Duluth, GA

2425 Commerce Avenue Northwest
Duluth, GA 30096
50 - 75

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OnQ Global

5.0 6 reviews

Undisclosed

Undisclosed

250 - 999

Houston, TX

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

OnQ Global is a distinguished provider specializing in Contact Center Services and Customer Support Services, offering a comprehensive range of solutions, including Inbound and Outbound Call Center operations and Customer Care Services. The feedback from reviews is overwhelmingly positive, with approximately 98% of reviewers noting impressive work quality and efficient project management. They are praised for their exceptional customer service, rapid onboarding, and seamless integration with clients' processes.

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Reviews mention Open to feedback
Clients have expressed a highly positive sentiment regarding OnQ Global's openness to feedback. For instance, one client noted, 'any time there's feedback, everybody's very receptive and willing to help.' Another emphasized their 'flexibility to help us refine the process' and highlighted the team's responsiveness to feedback, stating, 'the speed at which they take feedback and get operational results is impressive.' Overall, clients appreciate the collaborative approach and effective communication, enhancing their partnership experience.

Call Center & Back Office Services for Radiology Co

5.0 Aug 15, 2025

The team has been great. We've known them for a number of years, and the onboarding process has been really solid. I will say that any time there's feedback, everybody's very receptive and willing to help. There are a lot of processes in place for QA as well, and we have never had an instance where we have not been able to incorporate them into our team.
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Industry Experience

OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.
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Medical

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Average Project Cost Breakdown

Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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St. Louis, Missouri (1) Raleigh, North Carolina (1) Jeffersonville, Indiana (1) Reno, Nevada (1)

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LiveAdmins

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Services provided

25% Call Center Services

25% AI Development

20% Customer Service Outsourcing +2

15% AI Consulting

15% Generative AI

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

LiveAdmins offers Contact Center Services and specializes in Customer Support Services, providing real-person interaction for website chat solutions. Clients appreciate their responsiveness and effective communication, with 100% positive feedback highlighting their timely project delivery and ease of reaching support representatives, underscoring their commitment to quality telephonic support and customer care services.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Chat Support Services for Solar Solutions Company
5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
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Industry Experience

LiveAdmins has demonstrated expertise in the solar energy sector, providing personalized chat services that enhance customer experience by avoiding AI interactions. Clients appreciate their responsiveness and reliable project management, leading to positive sentiment. The ongoing collaboration with Sun Valley Solar Solutions highlights their effectiveness in qualifying leads and supporting customer service. This provider is particularly well-suited for industries requiring human-centric communication solutions.
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Other industries

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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Express Virtual Assistant

4.6 28 reviews

$1,000+

< $25 / hr

250 - 999

Princeton, NJ

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

30% Collections Recovery Services

30% Third party verification

20% B2C Telemarketing & telesales +1

20% Customer Surveys & Market Research Calls

Express Virtual Assistant is a highly regarded company specializing in Contact Center Services and Customer Support Services, including call handling and telephonic support. With 100% positive feedback, clients commend their reliability, professionalism, and ability to seamlessly integrate with internal workflows, significantly improving customer satisfaction and communication efficiency. The company consistently meets deadlines and delivers services that align with client needs, with no major areas for improvement noted.

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8 of 25 reviews are 5 stars

5 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 25 times in the past 6 months
In the past six months, clients have consistently praised Express Virtual Assistant for their professionalism, reliability, and adaptability. Notable feedback includes their ability to enhance operational efficiency, as seen in a case where administrative work was reduced by one-third, allowing teams to focus on core activities. Clients also highlighted strong communication and timely task delivery, with one remarking on the team's impressive attention to detail. Overall sentiment is highly positive, with suggestions for minor improvements in proactive strategic input.
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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Creative Agency
5.0 — Express Virtual Assistant provided call answering services for a creative agency's end customers. The team served as an intake resource for law firms and medical practices. Read more
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Industry Experience

Express Virtual Assistant has demonstrated strong expertise across various sectors, notably in Contracting, Automotive, Construction, Financial Services, and Education. Clients commend their professionalism, adaptability, and efficiency in managing administrative tasks and customer interactions. Positive feedback highlights their ability to enhance operational workflows, improve data accuracy, and maintain effective communication. Overall, they are well-suited for clients seeking reliable support within these industries, particularly those needing assistance with research, data management, and customer service.
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Home Services Hospitality & leisure Advertising & marketing Education Beauty Non-profit Automotive Business services Financial services Other industries Construction Contracting

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Princeton, New Jersey (1) Poway, California (1) Bayside, California (1) Killarney, Florida (1)

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GroupOne

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Jefferson City, MO

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Transcription

Focus Areas

50% Collections Recovery Services

50% Third party verification

GroupOne is a service provider specializing in Contact Center and Customer Support Services, particularly in medical billing. Feedback indicates that 75% of the workload is alleviated for clients, saving 20 man-hours monthly. While users find the service easy to utilize, there is room for improvement in reporting capabilities.

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0 of 1 Call Center Services reviews are 5 stars

$10,000,000 + avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing Support for Health Company
4.0 — Read more
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Industry Experience

GroupOne has demonstrated expertise primarily in the medical billing sector, providing substantial time and cost savings for clients. Feedback highlights their effectiveness in streamlining back office operations, allowing internal staff to focus on core tasks. Clients appreciate their ease of use and timely service delivery, though there is room for improvement in reporting capabilities. Overall, GroupOne is well-suited for healthcare-related projects, offering impactful solutions that enhance operational efficiency.
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Other industries

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients generally perceive GroupOne as offering good value for money, particularly in terms of time savings and efficiency. One client noted that their involvement allowed the company to save 20 man-hours monthly, demonstrating a tangible benefit. The pricing structure is described as a long-term deal, indicating stability. However, feedback suggests that improvements could be made in their reporting services to enhance overall value.
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RemSource

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Baltimore, MD

Services provided

10% Call Center Services

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +3

20% Customer Service Outsourcing

10% Business Consulting

10% Financial Consulting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

RemSource is a company specializing in Contact Center Services, providing comprehensive phone support and call handling. The overall feedback from clients is positive, with 100% praising their professional customer service and effective communication. Clients appreciate their efficiency and commitment to customer care, though some note a desire for improved consistency across operators.

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Reviews mention Puts the customer first
The feedback regarding RemSource highlights their strong commitment to customer service, with one client noting that the care for customers is evident from the company's leadership. They effectively improve interactions with prospects and enhance response times, contributing to a higher close rate. The client's confidence in RemSource's ability to maintain high service standards reflects a positive sentiment, although they expressed a desire for greater consistency among all operators.

Phone & Email Answering Services for Auto Transport Company

4.0 Nov 30, 2017

The care for the customer starts at the top of the company with its ownership. I can rest knowing that RemSource is led by people who know what good service is and builds that mindset into all their interactions with clients, carrying it through to their interactions with our customers on our behalf. There are lots of small things done well that add up. They also have a drive for improvement, as there are always ways to get better.
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2 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Ongoing Administrative Support for Creative Web Agency
5.0 — RemSource provides outsourced administrative assistance for a creative web agency. The team answers phone calls, updates records, schedules meetings, and does project management remotely using Read more
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Industry Experience

RemSource has received positive feedback across various industries, including Automotive, Telecommunications, and Advertising & Marketing. Clients note their expertise in providing efficient customer support and back office services, leading to increased productivity and improved client interactions. In the Automotive sector, they enhanced prospect engagement and close rates. In Telecommunications, their efficiency saved significant costs, while in Advertising & Marketing, they enabled agencies to focus on creative work by managing administrative tasks effectively. Overall, their strengths include reliability, exceptional customer service, and adaptability.
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Automotive Advertising & marketing Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Clients express a positive sentiment regarding RemSource's cost and value for money. One client noted a significant saving of $5,000 per month, attributing this to the efficiency of their services. Another client initially hesitated due to perceived high costs but later recognized the outstanding service quality justifying the investment. Overall, clients appreciate the balance of affordability and high-quality service, with many recommending RemSource for its reliability and professionalism.
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AdvancedMD

5.0 1 review

$1,000+

< $25 / hr

250 - 999

South Jordan, UT

Services provided

15% Call Center Services

75% Back Office Outsourcing

10% Customer Service Outsourcing

Focus Areas

50% Collections Recovery Services

50% Third party verification

AdvancedMD is a company specializing in back-office services, including Call Center and Customer Support Services. Reviews highlight their ability to deliver organized, efficient service that reduces client workload and stress, with consistently favorable results. Approximately 100% of reviewers commend their capability to enhance workflow and create a comforting work atmosphere.

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1 of 1 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Medical Billing for Hospitality Company
5.0 — Read more
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Industry Experience

AdvancedMD has demonstrated expertise primarily in the Hospitality & Leisure sector, receiving positive feedback for their organized and friendly service, which enhances operational efficiency and client satisfaction. Their ability to streamline back office operations has been noted to save clients significant time and costs, with an emphasis on creating a stress-free work environment. Overall sentiment in this industry is favorable, highlighting their strengths in client service and effective communication.
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Hospitality & leisure

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with AdvancedMD's pricing structure, noting its flexibility in creating bundles tailored to specific needs. One client highlighted savings of $450-$500 monthly, which underscores the perceived value for money. While the overall sentiment is positive, some feedback suggests the company should continue to enhance its offerings to attract more clients, indicating a need for ongoing value improvement in their services.
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Salaria Sales Solutions

5.0 6 reviews

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Services provided

25% Call Center Services

25% Content Marketing

25% Customer Service Outsourcing +1

25% Digital Strategy

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Salaria Sales Solutions is a business development sales support firm specializing in building outbound sales engines and lead generation. Across their reviews, 100% of clients report impressive responsiveness and flexibility, with over 64% citing their ability to refine targeting and messaging effectively. They consistently deliver measurable outcomes, such as increased pipeline activity and a high conversion rate from meetings to sales opportunities.

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Reviews mention Great project management
Clients have praised Salaria Sales Solutions for their exceptional project management, noting their ability to stay organized and maintain a steady workflow. One client highlighted the team's quick responsiveness to requests for adjustments in targeting and messaging, which ensured the project remained on track. The structured yet flexible approach contributed to a low-friction collaboration, allowing for effective communication and predictable results. Overall, the sentiment reflects a high level of satisfaction with Salaria's project management capabilities.

Sales Development Services for Uniform & Linen Supply

5.0 Jun 4, 2026

Their project management was solid and easy to work with. They stayed on schedule, kept a steady cadence, and made sure we always knew what was happening without overwhelming us with updates. What stood out most was how quickly they responded to anything we needed. If we asked for a shift in targeting, a script adjustment, or a different focus area, they made the change right away and kept the momentum going. Everything felt organized, predictable, and low‑friction, which made the whole engagement easy to manage on our side.
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4 of 4 reviews are 5 stars

Unknown avg. project cost

Reviewed 4 times in the past 6 months
Over the past six months, client reviews for Salaria Sales Solutions reflect a strong sentiment of satisfaction and effectiveness. Clients commend the team's ability to generate qualified leads, with one noting they booked 185 demos, resulting in significant revenue growth. Reviewers highlighted the company's responsiveness to feedback and their structured, disciplined approach to outreach. Overall, clients appreciate the measurable outcomes, transparency in communication, and the seamless integration of Salaria as an extension of their sales teams.
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Industry Experience

Salaria Sales Solutions has demonstrated significant expertise across various industries, including education, energy, automotive, and business services. Clients commend their ability to generate qualified leads, improve outbound processes, and establish predictable sales pipelines. The overall sentiment is highly positive, highlighting strengths in communication, adaptability, and data-driven strategies. Industries such as education and automotive particularly benefited from their targeted outreach and engagement tactics, making Salaria a strong fit for clients seeking robust sales support.
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Automotive Energy & natural resources Business services Education Other industries

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Salaria Sales Solutions' competitive pricing and strong value for money. One client noted that their pricing fit their budget, while another emphasized the 'good value for cost' and alignment with company values. Overall, feedback indicates that clients perceive significant returns on investment, with measurable outcomes such as increased qualified meetings and revenue generation. The firm's ability to deliver quality results within budget constraints contributes to a positive sentiment regarding their cost-effectiveness.
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Rozlin Financial Group, Inc.

4.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sycamore, IL

Services provided

45% Call Center Services

30% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Rozlin Financial Group, Inc. is a debt collection agency that specializes in collecting uncollectable accounts for various businesses. Across their reviews, clients commend their high collection success rate, efficient communication, and responsiveness. Approximately 100% of reviewers noted positive outcomes in collection efforts, with suggestions for improvement mainly focusing on the need for more accessible online reporting tools.

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Reviews mention Efficient
Clients have expressed a high level of satisfaction with Rozlin Financial Group, Inc.'s efficiency in handling collections. One reviewer noted their impressive collection rate and effective communication, stating, 'They are super efficient and responsive.' The client highlighted the quick processing of accounts and the constant contact maintained by the team, contributing to a successful partnership. Overall, the sentiment regarding their efficiency is overwhelmingly positive.

Third-Party Collection Services for Surgery Center

5.0 Jul 16, 2020

Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them. They also get all accounts uploaded and worked very quickly.
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Industry Experience

Rozlin Financial Group, Inc. has demonstrated strong expertise in the retail and healthcare industries. In retail, they excelled in collections, providing consistent monthly updates, though improvements in online reporting were suggested. In healthcare, they significantly increased account receivables through efficient communication and effective collection strategies, leaving clients highly satisfied. Overall, their strengths in responsiveness and collection success position them as a reliable partner for both retail and healthcare clients seeking improved financial outcomes.
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Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of Rozlin Financial Group, Inc. express a positive sentiment regarding the company's cost and value for money. One client noted consistent monthly payments received from collections, highlighting reliability despite modest collection rates. Another client emphasized the impressive collection success compared to previous providers, appreciating the efficiency and responsiveness of the team. Both reviews suggest that the pricing structure, which includes commission fees, aligns well with the value delivered, although improvements in reporting tools were suggested.
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Your Service VA

5.0 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Clovis, NM

Services provided

10% Call Center Services

50% Back Office Outsourcing

10% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% Sales Outsourcing

Focus Areas

30% Collections Recovery Services

30% B2C Telemarketing & telesales

30% Third party verification +1

10% Customer Surveys & Market Research Calls

Your Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.

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$80 Best for small agencies needing a basic dialer $140 Best for growing B2B companies $250 Best for enterprise teams with high-volume

Smart Dialer for Telemarketing (multi-line)
Maximize your outreach with our professional dialer management and cold calling operations. We set up, optimize, and run your automated dialing system to ensure a steady stream of outbound calls, clean data tracking, and higher connection rates with your target leads.
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Boomsourcing

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Call Center Services

25% Customer Service Outsourcing

20% Demand Generation Marketing +2

20% Sales Outsourcing

10% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

40% B2C Telemarketing & telesales

25% Third party verification +1

10% Customer Surveys & Market Research Calls

Boomsourcing is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations and Telemarketing Services. Reviews highlight their effective lead generation and customer support services, resulting in a 120% improvement in lead qualification and an 85% increase in sales. Clients appreciate their engagement and alignment with company values, with 100% positive feedback regarding their performance and project management.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation Services for Marketing Agency
5.0 — Boomsourcing provides lead generation services for a marketing agency. The team is focused on increasing and qualifying leads for the client. Read more
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Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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Virtual Receptionist Pro

5.0 1 review

Undisclosed

< $25 / hr

2 - 9

Miami, FL

Services provided

100% Call Center Services

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Virtual Receptionist Pro is a call center service provider specializing in inbound call handling and customer support services. Reviewers consistently praise their professional communication and timely response, with 100% noting improvements in managing call volumes. Clients appreciate their effective call filtering, allowing businesses to focus on core tasks. Pricing and alignment of company values are also highlighted as positive aspects.

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1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Travel Agency
5.0 — Virtual Receptionist Pro provided call center services for a travel agency. The team supported the client with their large inbound call volume and receiving calls after hours. Read more
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Industry Experience

Virtual Receptionist Pro has demonstrated strong capabilities in the travel industry, particularly for travel agencies, offering effective call center solutions that enhance operational efficiency. Clients appreciate their fast response times and professional communication, which seamlessly integrates with their teams. Overall sentiment reflects high satisfaction due to VRP's ability to manage inbound call volume effectively, providing good value for cost. This expertise makes them a suitable choice for companies seeking reliable virtual receptionist services in customer-facing roles.
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Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised Virtual Receptionist Pro for offering competitive pricing that aligns well with their budget, highlighting it as a good value for the cost. One client specifically noted that the company's pricing fit their budget and provided excellent value, which allowed them to manage high call volumes effectively. Overall, the sentiment regarding cost and value for money is positive, with no reported issues related to pricing.
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Remote Ops Solutions

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Phoenix, AZ

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

35% Collections Recovery Services

35% B2C Telemarketing & telesales

30% Customer Surveys & Market Research Calls

Remote Ops Solutions offers Customer Support Services, specifically focusing on procurement, fulfillment, and operational finance management. The overall feedback highlights their ability to meet or exceed expectations, demonstrating impressive communication and responsiveness. Clients appreciate their alignment with company values and the value provided for cost, with no areas identified for improvement.

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Industry Experience

Remote Ops Solutions has demonstrated expertise in the Food & Beverage and Advertising & Marketing industries, receiving positive feedback for their effective virtual assistant placements. Clients in the Food & Beverage sector highlighted their success in social media outreach and influencer engagement, while those in Advertising & Marketing praised their administrative support, allowing teams to focus on strategic tasks. Overall, sentiment is highly favorable, indicating that Remote Ops Solutions is a strong fit for businesses seeking skilled support in these sectors.
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Food & Beverage Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients express strong satisfaction with Remote Ops Solutions' pricing and value for money. One client noted the service as a 'great value' and suggested they could 'charge more' given the quality received. Another highlighted the affordability of their virtual assistant services, which allowed the client to focus on higher-level tasks, ultimately enhancing business efficiency. Overall, the sentiment is positive, with clients appreciating the effective cost-to-value ratio offered by the company.
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Servixer, LLC

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

10% Call Center Services

30% Transcription

25% Social Media Marketing +3

15% Digital Strategy

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

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Industry Experience

Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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Bay Business Group

4.6 4 reviews

$1,000+

Undisclosed

10 - 49

Falls Church, VA

Services provided

10% Call Center Services

70% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Bay Business Group is a provider of Contact Center Services, focusing on Customer Support and Call Handling. Their clients report significant savings, with one stating a monthly reduction of $18,000 in costs. Feedback is overwhelmingly positive, with 100% of reviewers recommending their services and highlighting their understanding of client needs and efficient communication.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Bay Business Group has received positive feedback for their exceptional accounting services, particularly in achieving DCAA compliance and timely financial reporting. Clients appreciate their professionalism, responsiveness, and ability to swiftly improve underperforming financial situations. One client noted, "They are the epitome of professionalism... I never have to hound them for anything." Overall sentiment is highly favorable, with no significant areas for improvement identified.
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0 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Business Services Company Payment Processing
4.0 — Read more
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Industry Experience

Bay Business Group has garnered positive feedback across the Information Technology, Media, and Business Services industries. Clients commend their professionalism, timely delivery, and ability to significantly enhance operational efficiency, with reported savings ranging from $990 to $18,000 monthly. Their strengths include quality work, innovative solutions, and effective communication. Potential clients in need of back office support or financial management can expect reliable service and expertise, particularly in technology-intensive environments.
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Media Business services Information technology

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New York City, New York (2) Chicago, Illinois (1) Arlington, Virginia (1)

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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Call Center Services

50% IT Staff Augmentation

25% Customer Service Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Helpt provides Contact Center Services, specializing in Customer Support Services, including after-hours Phone Support and Call Handling. Clients appreciate their effective call screening, with 90% of non-emergency calls being managed efficiently. Reviews highlight their professionalism, timely response, and positive culture, with no noted areas for improvement, indicating a strong customer service ethos.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Industry Experience

Helpt has demonstrated expertise primarily in the POS software industry, successfully managing after-hours support and ensuring effective call screening. Clients praised their responsiveness, friendly staff, and seamless implementation process, highlighting a strong cultural fit and excellent value for cost. Overall sentiment is highly positive, indicating that Helpt is well-suited for organizations seeking reliable customer support solutions, particularly in technology-related sectors.
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Other industries

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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BELAY

0.5 1 review

Undisclosed

$25 - $49 / hr

250 - 999

Roswell, GA

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

56% Collections Recovery Services

44% Customer Surveys & Market Research Calls

BELAY offers bookkeeping services, specializing in supporting clients through contracted professionals. Overall feedback indicates significant dissatisfaction with their services, particularly regarding the handling of multi-unit restaurant chain accounts. Clients report issues with data accuracy, unresponsiveness, and perceived negligence, leading to increased costs and time-consuming rectifications.

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SuccessLink Outsourcing

5.0 1 review

$50,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3

15% Finance & Accounting Outsourcing (FAO)

15% Social Media Marketing

10% Web Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

SuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.

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Industry Experience

SuccessLink Outsourcing has received positive feedback primarily in the real estate industry, focusing on property management services. Clients highlight their expertise in financial organization, efficiency, and effective communication. The company is praised for its ability to quickly understand client needs and deliver high-quality candidates. Overall, the sentiment is highly favorable, suggesting that SuccessLink is a strong fit for clients seeking outsourcing solutions in real estate management.
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Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed high satisfaction with SuccessLink Outsourcing's cost-effectiveness and value for money. One client highlighted that their outsourced controller was more organized and reliable than previous CFOs, indicating strong value. The efficiency and swift delivery of services were noted as 'mind-blowing,' reinforcing the sentiment that the pricing reflects the quality of service provided. Overall, clients found the company to deliver exceptional results without compromising on cost.
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Primary BPO

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Recruitment Process Outsourcing +1

10% Transcription

Focus Areas

50% Collections Recovery Services

50% Third party verification

Primary BPO is a company specializing in Contact Center Services and Customer Support Services, offering solutions such as inbound and outbound call handling, billing, and telephonic support. The majority of reviewers, approximately 80%, praise their efficient project management, timely delivery, and good value for cost. However, some suggest improvements in communication consistency with clients and medical experience of agents.

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Reviews mention Professional
The sentiment regarding professionalism at Primary BPO is notably positive. Clients appreciate their timely delivery and responsiveness, highlighting a strong commitment to understanding and addressing needs. One client specifically noted, 'Responses to any request or need has been met with compromise, understanding, and professionalism.' However, there is a suggestion for improvement in open communication among supervisors and internal staff. Overall, the feedback underscores a high level of professionalism in service delivery.

Call Center Services for Ophthalmic Medical Practice

3.0 May 21, 2024

They've delivered all items in a timely manner. Responses to any request or need has been met with compromise, understanding, and professionalism. The efficiency of screening agents and timeliness of offering agents to be interviewed.
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0 of 2 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Scribe & Customer Support Services for Ophthalmology Center
4.5 — Primary BPO provides scribe and customer support services for an ophthalmology practice and surgery center. They schedule patients and handle authorizations, billing, coding, and marketing Read more
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What Clients Have Said
Clients commend Primary BPO for its competitive pricing and overall value for money. One review highlighted that the company's pricing fit the client's budget while providing good value. Another client echoed this sentiment, noting the alignment of company values and a strong culture fit, further emphasizing the affordability of their services. Overall, feedback reflects a positive sentiment towards the cost-effectiveness of Primary BPO's offerings.
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Philippines (1) United States (1)

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NCC

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Oak Brook, IL

Services provided

75% Call Center Services

25% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

NCC is a specialized provider of Contact Center Services, focusing on outbound call operations such as bill collection and appointment setting. Clients frequently highlight their satisfaction with NCC's secure and efficient tools, leading to significant cost savings and increased profits. Approximately 100% of reviews mention high satisfaction with service quality, although some suggest improvements in global presence and pricing.

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Reviews mention Efficient
Clients have expressed high satisfaction with NCC's efficiency, noting significant improvements in their operations. One client reported a 17% profit increase within the first month due to the outsourcing of administrative tasks. They highlighted NCC's secure and efficient tools that alleviate operational burdens, leading to substantial monthly savings of over $8,000. Overall, the sentiment regarding NCC's efficiency is overwhelmingly positive, indicating they are a valuable partner for businesses seeking to enhance their productivity.

Collections for Real Estate Firm

4.5 Aug 15, 2017

The secure and efficient tools provided by NCC significantly alleviated the burden of our company's growth. Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC. This demonstrates their ability to efficiently handle tasks that were previously overwhelming for us.
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0 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Collections for Real Estate Firm
4.5 — Read more
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Industry Experience

NCC has demonstrated expertise in the real estate and government sectors, providing services such as bill collection and appointment setting. Clients report significant cost savings, with estimates ranging from $5,000 to $10,000 monthly. The company is recognized for delivering quality work and efficient solutions, resulting in increased profits and streamlined workflows. Overall sentiment is positive, particularly in enhancing operational efficiency for businesses within these industries.
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Real estate Government

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients express a high level of satisfaction with NCC's cost-effectiveness, citing substantial monthly savings of $5,000 to $10,000. One client noted an increase in profit by 17% within the first month due to NCC's services. However, there are suggestions for improvement in pricing structure, with one client specifically mentioning that pricing could be more competitive. Overall, NCC is perceived as providing good value for money, particularly in alleviating operational burdens.
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Sales Focus Inc.

4.3 2 reviews

$10,000+

Undisclosed

250 - 999

North Charleston, SC

Services provided

10% Call Center Services

70% Sales Outsourcing

10% Account-Based Marketing +1

10% Recruiting

Focus Areas

25% Collections Recovery Services

50% Third party verification

25% Customer Surveys & Market Research Calls

Sales Focus Inc. specializes in improving customer retention and maximizing sales for diverse industries. Their services include client interaction in multiple languages and redirecting inquiries effectively, contributing to enhanced customer demographics and increased sales. Reviews consistently highlight their impressive communication skills and proactive approach, demonstrating effective service retention and sales growth, earning recognition for their go-getter attitude and skillful execution.

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VinsiAI

5.0 2 reviews

Undisclosed

Undisclosed

2 - 9

Las Vegas, NV

Services provided

35% Call Center Services

25% Customer Service Outsourcing

20% Generative AI +1

20% Sales Outsourcing

Focus Areas

15% Collections Recovery Services

50% Customer Surveys & Market Research Calls

25% B2C Telemarketing & telesales +1

10% Third party verification

VinsiAI is a Contact Center Services provider specializing in Customer Support Services, utilizing AI to handle call volumes and customer service tasks efficiently. Across reviews, 100% of clients highlight VinsiAI's impressive responsiveness and cost-effective solutions, with notable praise for their natural-sounding voice technology and seamless setup process.

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2 of 2 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Food & Beverage Restaurant
5.0 — VinsiAI is developing a natural-sounding voice and conversation tool to take orders from incoming calls for a fast-casual restaurant. Read more
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Industry Experience

VinsiAI has received positive feedback from clients in the Food & Beverage and Business Services industries. In Food & Beverage, they excelled in automating order taking, improving efficiency and customer interaction. In Business Services, clients noted the effective deployment of customer service agents, enhancing response times and satisfaction. Overall, VinsiAI is recognized for its responsiveness, product quality, and cultural fit, making it a strong candidate for businesses seeking AI solutions in these sectors.
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Food & Beverage Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients have consistently highlighted VinsiAI's pricing as a strong point, noting that it fits within their budgets and offers good value for the cost. For instance, a Director from Wicked Chicken emphasized the company's pricing as a key reason for selection, while a BPO owner remarked on VinsiAI providing a lower-cost solution compared to human agents. Overall, the sentiment surrounding VinsiAI's cost and value for money is positive, reflecting satisfaction with the financial aspects of their services.
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Televerde

Not yet reviewed

$50,000+

$50 - $99 / hr

250 - 999

Phoenix, AZ

Services provided

25% Call Center Services

50% Sales Outsourcing

15% Customer Service Outsourcing +1

10% Account-Based Marketing

Focus Areas

100% Collections Recovery Services

Established in 1994, Televerde is a Sales Outsourcing company. Their team focuses on Sales Outsourcing and Call Center Services.
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Etech

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Nacogdoches, TX

Services provided

45% Call Center Services

40% Customer Service Outsourcing

15% Sales Outsourcing

Focus Areas

33% Collections Recovery Services

34% B2C Telemarketing & telesales

33% Customer Surveys & Market Research Calls

In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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PRWTech

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Philadelphia, PA

Services provided

35% Call Center Services

35% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
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Datamark

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

El Paso, TX

Services provided

21% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

19% Back Office Outsourcing +3

15% Business Consulting

10% Customer Service Outsourcing

10% Financial Consulting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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Statlinx

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Stamford, CT

Services provided

70% Call Center Services

30% Back Office Outsourcing

Focus Areas

100% Collections Recovery Services

Founded in 1998, Statlinx is a small call center. Their services include Call Center Services and Back Office Outsourcing.
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Centro

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Winchester, VA

Services provided

15% Call Center Services

30% HR Outsourcing

15% Customer Service Outsourcing +5

10% CRM Consulting and SI

10% IT Managed Services

10% Sales Outsourcing

5% Back Office Outsourcing

5% ERP Consulting and SI

Focus Areas

14% Collections Recovery Services

43% B2C Telemarketing & telesales

29% Third party verification +1

14% Customer Surveys & Market Research Calls

Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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Brown & Joseph

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Itasca, IL

Services provided

40% Call Center Services

30% Custom Software Development

20% Business Consulting +1

10% Customer Service Outsourcing

Focus Areas

71% Collections Recovery Services

15% B2C Telemarketing & telesales

14% Third party verification

Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.
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Touchstone Communications

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Fort Worth, TX

Services provided

55% Call Center Services

25% Transcription

10% Social Media Marketing +2

5% Accounting

5% Custom Software Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Touchstone Communications is a phone answering service. The team is headquartered in Fort Worth, Texas and Islamabad, Pakistan, and their services include Call Center Services and Transcription.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Document Digitization & Management

Focus Areas

60% Collections Recovery Services

35% Third party verification

5% Customer Surveys & Market Research Calls

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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Bellmedex

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

Renton, WA

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

55% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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Eminence RCM

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

McKinney, TX

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

55% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Headquartered in McKinney, Texas, Eminence RCM is a large Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Back Office Outsourcing.
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Magellan Solutions USA

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Melbourne, FL

Services provided

80% Call Center Services

20% Back Office Outsourcing

Focus Areas

40% Collections Recovery Services

40% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls +1

10% Third party verification

Founded in 2012, Magellan Solutions USA is a midsize Melbourne, Florida-based call center company. Their services include Call Center Services and Back Office Outsourcing.
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Svast Healthcare Technologies

Not yet reviewed

$250,000+

$25 - $49 / hr

50 - 249

Brentwood, TN

Services provided

100% Call Center Services

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Svast Healthcare Technologies is a midsize phone answering service established in 2020. Their team offers Call Center Services.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

U.S. Collections FAQs

U.S.-based agencies understand the Fair Debt Collection Practices Act (FDCPA), Regulation F, and state-by-state licensing requirements. They typically maintain nationwide skip tracing, credit bureau reporting (Experian, Equifax, TransUnion), and attorney networks for escalation when needed.

For highly regulated sectors—healthcare, financial services, and education—U.S. firms can align with HIPAA, GLBA, and FERPA standards, offer SOC 2–audited data controls, and provide bilingual outreach with time zone coverage across the country. If your customers or debtors are in multiple states, a domestic partner simplifies compliance, jurisdiction, and recovery operations.

Pricing depends on factors like debt age, balance size, volume, consumer vs. commercial, and whether legal action is required. On Clutch, most U.S.-based collections firms charge:

Contingency collections (no recovery, no fee): about 18%–35% of amounts recovered for recent B2B claims; 30%–50% for older or consumer accounts.
Early-out/first-party programs: roughly 4%–10% of dollars recovered.
Letter series/pre-collection outreach: about $10 – $25 per account.
Legal collections: often 35%–50% of recovered funds plus court costs/filing fees.
Setup/minimums: some agencies charge a small setup fee ($0 – $500) or require monthly minimum volumes; many waive these for larger portfolios.

Request quotes from multiple firms on Clutch and compare exact contingency tiers by balance/aging, dispute handling, and any add-ons (e.g., credit reporting, skip tracing, or data enrichment).

Most U.S. agencies support both consumer and commercial recovery across sectors such as:

Healthcare and dental
Financial services, fintech, and lending
SaaS and subscription/e-commerce
Manufacturing, distribution, and wholesale B2B
Property management, home services, and utilities
Education and student services
Professional services (legal, accounting, marketing)
Government and municipal receivables

When shortlisting, filter for firms with proven outcomes and compliance frameworks in your specific industry.

Define your project’s specific requirements and objectives. After that, browse through Clutch’s directories and assess your options by following these steps:

Verify compliance — FDCPA training, Reg F readiness, state licensing, ACA International membership, and data security (SOC 2, encryption, TCPA compliance).
Assess capabilities — omnichannel outreach, skip tracing depth, credit bureau reporting, dispute resolution, and legal escalation options.
Compare performance — recovery rates by aging bucket, time-to-first-contact, complaint rate, and QA monitoring.
Review reputation — Clutch reviews, references in your industry, sample scripts/letters, and call recording policies.
Clarify terms — transparent contingency tiers, minimums, cancellation terms, and how they handle fees, chargebacks, and small-balance accounts.

“Guaranteed” recovery rates or vague, one-size-fits-all pricing
No written compliance program, outdated FDCPA/Reg F training, or missing state licenses
Aggressive or harassing tactics; limited QA, call recording, or manager review
High consumer complaint rates or poor dispute handling/documentation
Unclear data security posture (no SOC 2, weak access controls, no audit logs)
Hidden fees, long lock-in terms, or refusal to provide sample reports and scripts
No proof of insurance/bonding; unwilling to sign a BAA (for healthcare)
Minimal transparency on recovery metrics and communication cadence

Avoid these red flags at all costs. One of the best ways to mitigate risk is to do your diligence when choosing the right partner.

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Helpware CX is very responsive

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Uassist.ME is very responsive

Reviews mention Attentive

Customer Service for Household Items Liquidity Company

Customer Service Outsourcing for Cleaning Systems Company

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Reviews mention Adaptable

Insurance Services & Brokers for Insurance Co

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Reviewed 19 times in the past 6 months

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Average Project Cost Breakdown

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Top Customer Service is very responsive

Reviewed 2 times in the past 6 months

Customer Support Services for Life Insurance Company

Average Project Cost Breakdown

What Clients Have Said

Appointment Setter Online is very responsive

Award Winning Appointment Setting Team

Reviews mention Personable

Customer Service Outsourcing for Fitness Startup

Industry Experience

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Average Project Cost Breakdown

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Call Center Services for Third-Party Management Company

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Call Center Services for Automotive Company

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Reviewed 1 time in the past 6 months

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Call Center Services for Marketing Firm

Average Project Cost Breakdown

What Clients Have Said

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Average Project Cost Breakdown

What Clients Have Said

Call Center Services for IT Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Timely

Lead Contact and Follow-Up for Real Estate Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Staff Augmentation for Metals Manufacturer

BPO Services for Management Consulting Firm

Solvo Global is very responsive

Reviews mention Open to feedback

Call Center & Back Office Services for Radiology Co

Industry Experience