Call Center Services Customer Service Outsourcing
Chat Support Services Email Support Services Answering services Phone Support Services
Confidential
Oct. 2024 - Sep. 2026

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Everything is being done the right way."

Sep 17, 2026

Supervisor, OFIT

Idania Pimentel

Information technology
Santo Domingo, Dominican Republic
11-50 Employees
Online Review
Verified

Wise Business Process Outsourcing LLC provided customer service outsourcing services for a cultural exchange company. The team helped the client improve their customer service, both via email and phone.

The client saw improvements in their customer service, NPS, and call abandonment rate since partnering with Wise Business Process Outsourcing LLC. The team communicated well through in-person and virtual meetings, as well as email updates. The client was delighted with the quality of their service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Supervisor of OFIT

Describe what your company does in a single sentence.

Cultural Exchange

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wise Business Process Outsourcing LLC to accomplish?

Better customer service
Connecting everything via a single communication channel
Greater organization of services and processes

SOLUTION

How did you find Wise Business Process Outsourcing LLC?

Referral

Why did you select Wise Business Process Outsourcing LLC over others?

High ratings
Close to my geographic location
Good value for cost

How many teammates from Wise Business Process Outsourcing LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have improved our customer service, both via email and by phone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer service, NPS, call abandonment rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective Communication

What was your primary form of communication with Wise Business Process Outsourcing LLC?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Quality of Service

Are there any areas for improvement or something Wise Business Process Outsourcing LLC could have done differently?

There's nothing to improve; everything is being done the right way.

RATINGS

4.5

Wise Business Process Outsourcing LLC

Growth is why we succeed.

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