Call Center Services
Inbound appointment scheduling
Confidential
Jan. 2023 - Ongoing

3.0

Quality: 3.0

Schedule: 4.0

Cost: 3.0

Willing to Refer: 3.0

"They've delivered all items in a timely manner."

May 21, 2024

Contact Center Manager, Ophthalmic Medical Practice

Anonymous

Medical
Everett, Washington
501-1,000 Employees
Online Review
Verified

Primary BPO has provided call center services for an ophthalmic medical practice. The team's tasks include billing, insurance authorization, managing inbound and outbound calls, as well as medical records.

Thanks to Primary BPO, the client has significantly increased productivity, decreased call wait times, and minimized the overturn of the agents in all departments. Primary BPO has ensured professional and understanding responsiveness and exhibited a remarkable ability to screen and interview agents.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Contact Center Manager of an Ophthalmic Medical Practice

Describe what your company does in a single sentence.

Medical/Surgical Ophthalmology Practice improving people's lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Primary BPO to accomplish?

To maximize productivity

SOLUTION

How did you find Primary BPO?

Online Search

Why did you select Primary BPO over others?

Pricing fits our budget
Good value for cost

How many teammates from Primary BPO were assigned to this project?

50+

Describe the scope of work in detail. Please include a summary of key deliverables.

Multiple departments representing an organization assiting with billing, insurance authorizations, inbound and outbound calling, incoming and outgoing medical records.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Minimal overturn of agents in each department.
Increase in productivity all around.
Decreased call wait times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've delivered all items in a timely manner. Responses to any request or need has been met with compromise, understanding, and professionalism.

What was your primary form of communication with Primary BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The efficency of screening agents and timeliness of offering agents to be interviewed.

Are there any areas for improvement or something Primary BPO could have done differently?

Open communication. Supervisors and internal staff do not consistently communicate with the client.

RATINGS

3.0

Back Office Outsourcing Call Center Services Transcription
Answering services Inbound appointment scheduling Customer Surveys & Market Research Calls Realtime Transcription Audio to Text Transcription
Confidential
Jan. 2023 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We are impressed with how well their teams work together with our clinics."

May 8, 2024

Virtual Implementation Trainer, Sight Partners

Cristina Lynn

Medical
Cebu City, Philippines
51-200 Employees
Online Review
Verified

Primary BPO provides scribe and customer support services for an ophthalmology practice and surgery center. They schedule patients and handle authorizations, billing, coding, and marketing campaigns.

The client is pleased with the ongoing engagement with Primary BPO. The team is highly responsive and accommodating to the client's needs, communicating through email, virtual meetings, and a messaging app. They work collaboratively, adapt to the client's needs, and ensure a seamless workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Virtual Implementation Trainer of Sight Partners

Describe what your company does in a single sentence.

Our company is an ophthalmology practice and surgery center.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Primary BPO to accomplish?

offshore Remote scribes
offshore Patient service representatives
offshore billing and authorizing

SOLUTION

How did you find Primary BPO?

Referral

Why did you select Primary BPO over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Primary BPO were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Primary BPO assist with the following, patient finacial committees, live scribing for optopmetrist and opththalmologist, scheduling patients, prior authorizations, billing and coding and marketing initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes especially the scribe services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always, Steve and Zyra accomadate any idea or issue I have had with promptness and effectiveness.

What was your primary form of communication with Primary BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed with how well their teams work together with our clinics. Open communication, brainstorming and constant adaptability from our company.

Are there any areas for improvement or something Primary BPO could have done differently?

Centralized services such as the phone room would benefit from hiring agents with minimal medical experience instead of none.

RATINGS

4.5

Primary BPO

Medical Outsourcing for First Time Users

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Primary BPO Reviews

Call Center Services for Ophthalmic Medical Practice

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Scribe & Customer Support Services for Ophthalmology Center

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (2)

Primary BPO

Medical Outsourcing for First Time Users

2 Locations

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What Clients Have Said

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Highly Rated Similar Providers

Reviews

Overall Review Rating

Quality

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Primary BPO Reviews

Call Center Services for Ophthalmic Medical Practice

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Scribe & Customer Support Services for Ophthalmology Center

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Location

Locations (2)

Contact

Connections