Call Center Services for Ophthalmic Medical Practice
- Call Center Services
- Confidential
- Jan. 2023 - Ongoing
"They've delivered all items in a timely manner."
- Medical
- Everett, Washington
- 501-1,000 Employees
- Online Review
- Verified
Primary BPO has provided call center services for an ophthalmic medical practice. The team's tasks include billing, insurance authorization, managing inbound and outbound calls, as well as medical records.
Thanks to Primary BPO, the client has significantly increased productivity, decreased call wait times, and minimized the overturn of the agents in all departments. Primary BPO has ensured professional and understanding responsiveness and exhibited a remarkable ability to screen and interview agents.