GroupOne

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Our needs change frequently, and we needed the assistance.

What types of work can your internal staff avoid by utilizing a back office service?

Our staff avoids 75% of the work we previously had to do.

What challenge were you trying to address with the service provider?

The overall goal was to save time.

SOLUTION

What was the scope of the service provider's involvement?

Their services involve medical billing.

Could you describe the service provider's pricing structure and how they billed you?

It is a long-term pricing deal.

How did you come to work with this service provider?

I heard from them through a referral.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

We assess them by with reports. They are meeting expectations.

How much time and money does this service provider save you each month?

Our company saves 20 man-hours on a monthly basis.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I do not have these statistics available at this time.

What are the service provider's strengths?

I’d say they are easy to use.

What areas can the service provider improve?

They could improve their reporting services.

How long has your company been working with this service provider?

I'm not sure. It was already contracted when I came on board.

How much money do you spend annually with this service provider?

I estimate more than $10,000,000.